Short introduction

We’re looking for a Workforce Management Specialist to join our team in the Singapore office!

As a member of the WFM team you will be vital in ensuring agents are scheduled to be working at the right place and at the right time. You can expect to be working with a number of stakeholders from operational teams, product teams, and analysts, across all levels. You’ll be leveraging our WFM tools, providing support and expertise to our agents and operational leads. This coupled with deep understanding of our customers' needs, you will have a direct impact on helping our customers get support when they need us as well as enabling our agents to do their best work.

We are looking for superstars in both Scheduling and Intraday functions and will discuss your preference and forte during the interview rounds.

Your Mission

• Know exactly where SLAs and our metrics stand at any given time
• Create regular health reports for stakeholders and have a full understanding of the status of our queues, ready to articulate to our stakeholders
• Understand our forecasts and be able to iterate with your expertise and provide recommendations on how we can improve
• Introduce alternative forecasts when asked, based on the situation
• Help to create and execute the strategic plan and objectives outlined on a weekly basis, as well as collaborate to achieve our higher-level OKRs
• Independently and proactively make decisions and take actions based on established guidelines, data analysis and best practices
• Communicate with precision to relevant teams about ways to improve our SLAs, operational efficiency and distribution of our agents
• Ensure your stakeholders are constantly aware of what you’re working on and how you’re supporting them, actively aligning on priorities and action plans
• Carry out all necessary tasks related to managing our queues, including reviewing and iterating forecasts, creating scheduling patterns, publishing schedules, and working with the wider WFM team to find solutions that align with our objectives
• Create and/or adjust agents schedules for our teams based on the latest forecasted volumes to optimise to SLAs
• Confidently and calmly handle incidents and manage stakeholders while devising steps to mitigate the situation
• Identify process improvement opportunities and take the initiative to automate, improve efficiency, and reduce waste and cycle times across WFM practices

This role will give you the opportunity to

• Solve a truly global challenge - our rapid growth rate, global customer base and the inherent complexity of moving money makes growing our support model a truly unique challenge right at the heart of our mission
• Be an impactful member of the team which will give you an opportunity to have a say in anything and everything the team will decide and build
• Process large amounts of raw data and present using G Suite, advanced Excel techniques, and internal tools.

About you

• Are a Singaporean Citizen/PR. Please note that we are unable to sponsor visas for this role.
• Have at least 1 year of relevant Workforce Management experience (in-house or in an outsourcing environment) with contact centre planning, scheduling and intraday management using workforce management tools.
• You possess strong problem-solving skills and can efficiently manage multiple deadlines and stakeholders with varying priorities. Additionally, you are dedicated to our mission at Wise and prioritise customer satisfaction.
• You’re a good communicator. You’ve got excellent verbal and written English skills and you’ve worked internationally, cross-team, or cross-geo before, so you’ll quickly pick up on how best to communicate effectively across different cultures and time zones. We want someone who can effectively communicate complex information clearly to a non WFM/technical audience.
• You welcome an open feedback culture, happy both giving and receiving feedback to or from anyone in the organisation. You get it done. You have track record of identifying and resolving issues independently, taking initiative even under unfamiliar or ambiguous circumstances
• You understand numbers. You’re keen to work with numbers and use them as a guide to solve problems but can also keep a human aspect in mind
• Lean knowledge to document and improve processes in a structured manner is preferred but not required

Salary: $4,000 - $5,500

Working Hours: Monday to Friday, 9:00 AM to 6:00 PM or 10:00 AM to 7:00 PM.

Address : Paya Lebar

Job Responsibilities:

1. Act as a personal assistant to the boss, supporting the establishment and operations of the company in Singapore.
2. Oversee daily office operations, including management, documentation, and internal/external communication and coordination.
3. Liaise with colleagues from China, Indonesia, Thailand, and New Zealand, with potential travel if necessary.
4. Assist with basic bookkeeping and recruitment screening tasks in the initial stages.

Requirements:

1. Relevant experience as a personal assistant or secretary.
2. Diploma or higher qualifications.
3. Strong communication skills, adaptability, and a quick learner.
4. Detail-oriented
5. Familiarity with collaborative tools like Lark (willingness to learn is acceptable).

A PLUS MANPOWER SERVICES PTE LTD EA License No. 16C8280 MOM Reg No. R22107790

• 5 Working Days
• 8am - 515pm / 830am - 545pm
• $5500 - $7500
• Changi (Transport provided at Tanah Merah MRT)

Job Description:

• Design, develop, implement and coordinate IT system and policy implementation in adherence to business objective, security standard (includes corporate governance framework for IT and cyber-security) and audit requirement.
• Lead a team to provide IT supports to club operations and introduce new IT technologies to improve operational efficiency.
• Engage and manage vendors on fulfilling Service Level Agreement.
• Plan, manage and control IT budget to achieve cost efficiency.
• Ensure the Club Management System (CMS) is effectively operational at all times.

Requirements:

• Degree in Computer Engineering or Microsoft Certified Professional or equivalent.
• CISSP, PMP and MCSE certifications will be of added advantage.
• At least 3 years of experience in similar capacity
• Ability to manage and synergize team.

Interested applicants can send your resume to Whatsapp 89503567 (Jennifer) and allow our consultant to match with our clients.

We regret to inform you that only shortlisted candidates will be notified.

Jennifer Tay Swee Shan

R22111564

The HR Ecology Pte Ltd

Wise is a global technology company, building the best way to move and manage the world's money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their life easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about our mission.

Job Description

Money for here, there and everywhere!

Wise PLC is one of Europe’s fastest growing companies we move billions of customers money around 160 countries and in 40 currencies, hold billions of customer funds, facilitate our customers to spend like a local with our Wise card and trusted by over 300,000 business both small and large with our international business account all the while saving our customers millions in fees.

This truly is Money Without Borders.

As part of our expanding operations in the APAC, we are now looking for an awesome Tax Manager to join our growing finance team in Singapore serving our APAC operations.

You’ll be part of a commercially-minded Global Tax team in Finance, helping to ensure our tax affairs are efficient, transparently compliant and slick so that our mission is sustainable.

Your mission

• Manage the outsourced preparation of APAC corporate tax and withholding tax computations (e.g. Australia, Singapore, Indonesia, Malaysia, India, China, Hong Kong, Japan, Korea, Philippines and Thailand). This includes adhering to controls, managing risks and identifying ways to automate and streamline manual tasks using existing systems or emerging technologies.
• Work closely with Product and Banking teams on expansion of new products and licence applications to ensure tax requirements are met.
• Assist with the preparation of IFRS half year and year-end tax reporting and tax provisions for local statutory accounts and group reporting with the help of advisors where necessary.
• Work closely with financial controllers, accounting, and finance system teams for sources of data and information, including directly extracting information from our ERP system.
• Support the on ad hoc research and projects, including expansion into new countries and liaising with external advisors to ensure tax requirements are met.
• Engage in team-wide initiatives including budgeting, forecasting, planning, risks and controls. It is important to be interested in and engaged in all tax initiatives and to work closely with all members of the tax team.

Qualifications

About you

As we continue to scale at speed, this role will inevitably evolve over time, so you’ll need to be proactive, independent and excited at the prospect of solving unfamiliar problems.

• Min 8 years of practical experience in tax or accounting
• Experience in IFRS
• Detail-oriented and meticulous
• Comfortable with large volumes of data
• Solid understanding of core accounting principles
• Collaborate effectively with cross-functional teams
• Independent self-starter with amazing communication skills

Some extra skills that would be great

• Finance or Accounting degree
• Practical experience of direct taxes in an in-house environment
• Fully qualified ACA, ACCA, CTA, CPA or similar.
• Knowledge in Indian/Australian taxation

Additional Information

For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what it's like to work at Wise visit Wise.Jobs.

Keep up to date with life at Wise by following us on LinkedIn and Instagram.

• 5.5 Working Days (Alt Sat)
• Mon - Fri (830am - 530pm), Sat (830am - 1230pm)
• Up to $3400
• Islandwide

Job Description:

• Daily coordination between Bank customers and internal Production
• Reporting of card statuses and inventory levels to the banks
• Preparation of monthly billing reports
• Participate in monthly Service Level meetings with the banks and / or card stock take with the banks
• Attend project meetings with the banks
• Participate in negotiation discussions with the banks
• Management of card inventory in production
• Ensure timeliness and accuracy in all scopes of work

Requirements:

• Min Diploma qualification

Interested applicants can send your resume to Whatsapp 89503567 (Jennifer) and allow our consultant to match with our clients.

We regret to inform you that only shortlisted candidates will be notified

Jennifer Tay Swee Shan

R22111564

The HR Ecology Pte Ltd

Job Responsibilities:

• Maintain full set of financial statements
• Preparation of GST filing and Corporate taxation
• Able to liaise with auditors, tax agents & relevant authorities
• Prepare timely and accurate financial and management reports, cashflow, budget & forecast
• Other HR related duties as assigned

Requirements:

• ACCA/Diploma/Degree in Accountancy or equivalent
• Minimum 2 years experience in related field
• Proficient in MYOB and MS Office is an advantage
• Independent, team player with good interpersonal skills​

Email resume with completed project references and expected salary to : [email protected]

Job Title: Service Delivery Executive

Job Purpose

This role is responsible for managing and supporting external vendor operation relations and performance.

Responsibilities

• Perform as functional bridge and coordinate all vendor management tasks amongst external vendors and internal stakeholders.
• Monitor and review vendors performance to enhance customer experience. Example, daily meeting with vendors to review results and work on improvement plan.
• Create regular or ad-hoc reporting based on business requirements. Keep track of resolution, action plans and status update.
• Overall in charge of vendors daily operation and manage vendor relations.
• Review existing processes and work with process team and vendors to enhance processes for better customer experience.
• Identify and enhance efficiencies to improve on the operations and customer’s experience such as reporting and evaluation.
• Customer handling and perform service recovery when required.
• Participate to formulate workflow processes, methods and policies for vendors.
• Station onsite to help vendors in the event ad-hoc or urgent matter and point of contact for vendors.
• Validate the vendors KPIs and appeal claims.
• Manage email correspondence between stakeholders.
• Conduct interview and perform audit on the calls by technicians.
• Analyze and use data to create strategic values to support the company’s overall business strategy.

Requirements

• 3-5 relevant years of experience in vendor management.
• Microsoft Excel and PowerPoint knowledge is essential (Tableau or Power BI knowledge will be an added advantage).
• Good communication and interpersonal skills.
• Alert and meticulous with an eye for details.
• Ability to comprehend and gather information pertinent to the job such as new procedures and special promotions.
• Ability to work with all levels including technicians/contractors and customers.
• Ability to work in a fast-paced environment and in accordance to established guidelines, procedures and performance standards.
• Excellent decision-making skills, team player and customer oriented.
• Ability to work on shift, weekend and Public Holidays as and when required.

Overview

As a Foreman, you will assist the Production Supervisor / Engineer / Manager in performing the overall operation in Prefabricated Bathroom Unit (PBU) Fitting Plant. You will ensure that the documentation system is always up to date and in line with the company's Integrated Management System (IMS) and compliance to Building Construction Authority (BCA) on Prefabricated Bathroom Units (PBU) Manufacturer Accreditation Scheme standards and guidelines, as well as customers’ requirements.

Responsibilities

1. Perform overall Archi trade installation or repair of PBU Fitting.
2. Ensure that overall Archi trade installation or repair fall within standards, measured to specifications and within tolerances & etc.
3. Perform product identification and traceability activities, as required.
4. Coordinate with other department to resolve Quality issue.
5. Lead the team in the shift in efficient operation and discipline of the production.
6. Ensure Production members perform according to IMS requirement.
7. Maintain 5 “S” in the production floor.
8. Contribute ideas which can lead to cost saving, productivity efficiency, accuracy and timeliness targets.
9. Manage, coach and train the team members include carrying out performance review and disciplinary action, if required.
10. Authorize to stop operation if conditions are out of safety measures or not able to achieve specified process / operation conditions in production.
11. Participate in the Risk Assessment (RA) discussion & review and taking part of inspection with company WSH officer on Environment, Health & Safety within company premises.

Responsibilitites

• Collaborate with stakeholders to gather requirements, understand and document business needs, business requirements and flows related to the Authority’s public services and application systems;
• Review business rules and service journeys, gathering requirement specifications, engaging stakeholders, creating user journey maps and wireframes, and providing support on updates to the Authority;
• Develop user stories, specifications, acceptance criteria, and create detailed process maps to visualise, understand and streamline current workflows and business processes;
• Review design specifications and project deliverables (e.g. monthly project report, log review for privileged user access, test plan, test reports, application design/ code) to ensure the completeness for the Authority’s acceptance;
• Understand and review source codes from vendor(s) for deployment;
• Support and review on-site acceptance and System Integration Testing (SIT);
• Facilitate and support User Acceptance Test (UAT) and trainings for users;
• Conduct technical review and assessment of End of Support (EOS) upgrade proposals before making recommendations to the Authority;
• Coordinate, facilitate and support any audit to be conducted by the Authority’s appointed auditor(s) on the system;
• Project management and governance, ensuring performance and fulfilment of contractual obligations by the Authority’s appointed contractor managing the collection system.
• Provide maintenance and technical operations support for the Authority’s
• Reviewing impact analysis of all system modifications or new requirements on the functionality, performance, and security of the systems
• Work closely with external parties, ICT providers or government agencies for the operational and maintenance works and new initiatives/enhancements of the Authority’s systems;
• Performing hands-on development as part of exploration of new technologies/products and automation of existing processes;
• Participate and support in incident, troubleshooting, testing and verification of reported issues, incidents and to follow up with the Authority’s appointed contractors, stakeholders and business users to ensure timely escalation where required and completion and closure of the issues or incident; and
• Ensure that the deliveries of the project by the Authority’s appointed contractors are compliant with relevant policies and guidelines and to identify and close any compliance gaps.

Requirement:

• Atleast 3 years of experience in business analysis.
• Bachelor’s degree in Computer Science, Information/ Infocom Technology, or related discipline would be preferred;
• Strong knowledge in application support and maintenance and possesses hands-on’ knowledge and experience in end-to-end Software Development LifeCycle;
• Experience in IT project implementation, specifically on user requirements gathering, IT business analysis, application solutioning, UI/UX design and using automated testing software such as Tricentis TOSCA would be an added advantage;
• Experience in the following would be advantageous:

1. Cloud platform and technology;
2. Application development using Power builder, Java, Delphi or ASP.Net;
3. and
4. Government projects.

• Experience with stakeholder management;
• Have a positive attitude and good interpersonal skills, able to work and communicate effectively with stakeholders to ensure business needs are met; and
• Experience in working under minimal supervision and to demonstrate ability to ensure tasks are well completed and project is on schedule.

Job Summary

We are looking for an E-commerce Executive to join our team. The ideal candidate will be responsible for managing and optimizing our e-commerce platform to drive sales, enhance user experience, and maximize conversion rates.

Job Description

Website Management:

· Oversee the day-to-day operations of the company's e-commerce website(s).

· Ensure the website is user-friendly, visually appealing, and optimized for search engines (SEO).

· Regularly update product listings, images, and descriptions to accurately reflect inventory and promotions.

· Monitor website performance metrics such as traffic, conversion rates, and bounce rates, and implement strategies to improve them.

Marketing:

· Develop and implement digital marketing campaigns to drive traffic and sales through various channels such as email marketing, social media, and search engine marketing (SEM).

· Collaborate with the marketing team to create compelling content, promotions, and advertisements tailored to the online audience.

Analytics and Reporting:

· Generate regular reports on e-commerce performance metrics such as sales, conversion rates, and customer behaviour.

· Analyse data trends and identify opportunities for improvement or growth in online sales.

· Present findings and recommendations to management to support strategic decision-making.

Working schedule & Salary package

• 5 days working per week Monday – Friday (9.00am – 6.30pm), 2 day off.
• $2,900 - $3,300 SGD (Depends on experiences)

What we offer

• Annual salary increment & Bonuses!
• Medical / TCM / Optical / Dental claims!
• Career progression

Requirement

· Familiar with SEO

· 1-2years marketing /E-commerce background experience will be an advantage.

· Candidates with no prior experience but familiar with online shopping on ecommerce marketplaces may also apply.

· Min Diploma and Degree in Marketing / E-commerce or related fields for foreigners’ applicants only due to insufficient quota.

· Singaporean / Singapore PR / LTVP are also welcome!

Roles & Responsibilities

• Manage the full spectrum of GST accounts and record transaction data accurately.
• Prepare monthly reconciliation, financial reporting, closing statements, and manage AR/AP.
• Reconcile POS system transactions, including cash, bank, and credit card payments.
• Update fixed assets and depreciation records in accounting software.
• Prepare and review supplier payments, ensuring compliance with credit terms.
• Track and verify expenses, cash claims, and card usage submitted by outlet heads.
• Generate and maintain payroll and salary reports.
• Update attendance records, leave schedules, overtime, etc.
• Stay updated on MOM guidelines and implement changes as required.
• Handle general administrative tasks and other ad-hoc duties as needed.

Requirements

• Diploma or Degree in Accounting or related field.
• 3-5 years’ experience managing full-spectrum accounts, preferably in F&B.
• Proficient in English and Mandarin to liaise with cross functional team.
• Meticulous, organized, and able to multi-task efficiently.
• Independent, collaborative, and a good team player.
• Proficient in Microsoft Office (Excel & Word).
• Familiarity with Xero accounting, Zealys payroll, ePOS systems, and credit card portals.
• 5-day work week, immediate or short-notice availability preferred.
• No quota for foreign staff who need for working pass.

Key Responsibilities

• Develop and implement Public Relations strategies, riding on various media channels aligned with the overall marketing strategy
• Write and edit content such as press releases , bylined articles, briefing materials, and social media posts.
• Media management on public issues and issue preparedness to protect brand reputation
• Maximize brand exposure and build relationships with media and key opinion leaders
• Analyze and measure success of Public Relations initiatives and campaigns according to set KPIs
• Collaborate with cross-functional teams, such as Corporate Affairs, and liaise closely with the Global Public Relations team to ensure alignment of marketing and Public Relations initiatives with overall business strategy
• Assist in the planning and execution of integrated communications campaigns to achieve overall business objectives

Key Requirements

• Minimum 1 year of relevant experience. Agency experience would be advantageous.
• Keen knowledge and understanding of the traditional and new media landscape in Singapore
• Strong organisational and project management skills
• Excellent written and verbal communication skills
• Degree in Mass Communication/ Marketing or related fields

• Working Days: 5 Working Days
• Working Hours: 8am - 515pm / 830am - 545pm
• Basic: up to $7500 (depending on experience)
• Location: Changi (Transport provided at Tanah Merah MRT)

Job Description:

• Design, develop, implement and coordinate IT system and policy implementation in adherence to business objective, security standard (includes corporate governance framework for IT and cyber-security) and audit requirement.
• Lead a team to provide IT supports to club operations and introduce new IT technologies to improve operational efficiency.
• Engage and manage vendors on fulfilling Service Level Agreement.
• Plan, manage and control IT budget to achieve cost efficiency.
• Ensure the Club Management System (CMS) is effectively operational at all times.

Requirements:

• Degree in Computer Engineering or Microsoft Certified Professional or equivalent.
• CISSP, PMP and MCSE certifications will be of added advantage.
• At least 3 years of experience in similar capacity
• Ability to manage and synergize team.

To Apply, kindly Whatsapp 8949 4716 and quote <IT Manager>

Jacqueline Neo (R1104548)
The HR Ecology Pte Ltd (13C6391

Benefits:

• Basic Salary up to $3,000 with yearly increment based on performance.
• 5 days work weeks, Monday to Thursday (9am to 7pm) | Friday (9am to 6pm)
• $200 transport allowance provided
• Our company emphasises on good career progression.

Job Description:

This is a full time role for a Sales Manager located in Sims Ln. Our clients are in providing efficient, cost effective and professional outsourced debt collection services to the esteemed clients. You will be responsible for prospecting and acquiring new clients, with full responsibility for managing sales, driving growth, and consistently meeting or exceeding monthly targets. This includes identifying potential business opportunities through cold outreach, such as cold calling and engagement on social platforms. The role also involves conducting market research to uncover sales opportunities and implementing strategic sales programs. Additionally, the candidate will set up meetings with potential clients to recommend tailored solutions and collaborate closely with team members to achieve the desired outcomes.

Qualifications:

• Candidate should possess a Diploma / ‘A’ / 'O’/ Nitec
• Minimum 1 year of relevant work experience
• Experience in B2B Sales
• Understand the Account Receivable Cycle
• Someone who is hungry and itching for a challenges

General Responsibility

The Condominium Manager is responsible for the full administrative, financial and maintenance functions. He/She lead and manage site staff team and client-relationship.

​

Job Responsibility

· Operations

· Manage and maintain residential/commercial property sites as assigned

· Conduct regular checks and inspection on grounds to ensure property is well maintained

· Ensure building statutory requirements are complied

· Review and recommend replacement/improvement plans for managed sites

· Provide essential customer service support to the residents and owners

· Identifies relevant tender notices and liaise with internal divisions, oversee the entire tender process

(e.g. attending site briefing, costing provisions, quality proposal, tender submission / interview)

· Approve and adhere to budgets and expenditures.

· Conduct orientation program for employees to receive the appropriate new hire training to successfully perform their job.

· Ensures employees are cross trained to support successful daily operations.

· Uses all available on the job training tools for employees; supervise on-going training initiatives and conducts training, when appropriate.

· Shape culture of Abacus Property and constantly repeating our core values.

. Maintaining Employee Relations

· Reviews progressive discipline documentation for accuracy and consistency and checks for supportive documentation and is accountable for determining appropriate action.

· Utilizes an "open door" policy to acknowledge employee problems or concerns in a timely manner.

· Ensures employee issues are referred to the Department Head for resolution

· Communicates performance expectations in accordance with job descriptions for each position.

We’re looking for a Warehouse Assistant to join our growing team! If you’re organized, reliable, and eager to support our logistics operations, we want to hear from you.