Company Description:
Our client is a leading innovator in F&B digital transformation, providing an integrated suite of in-store and online solutions, including CRM, POS systems, QR ordering, payment terminals, and marketing sponsorships. Designed specifically for small to medium-sized F&B businesses, these solutions empower restaurants to grow through automation, cost reduction, and seamless payment integration. Trusted by over 1,300 restaurants across Southeast Asia, our client is dedicated to helping the F&B sector thrive and achieve sustained success.
Role Description:
The B2B Consulting Manager plays a critical role in building and nurturing lasting relationships with F&B clients, guiding them to leverage modular solutions for increased sales, operational efficiency, and enhanced customer loyalty. Success in this role requires a strong understanding of F&B industry dynamics, exceptional client management skills, and a consultative approach to effectively sell and upsell tailored solutions, driving measurable business growth for clients.
Responsibilities
1. Consultative Selling
● Provide tailored consultations to deeply understand each client’s unique business challenges and goals.
● Identify and recommend Getz solutions (e.g., CRM, Instore QR, Payment Terminal, Online Pickup, and Delivery) that address specific client needs and align with business objectives.
● Conduct pre-meeting research and develop presentations that communicate value clearly, followed by customized post-meeting proposals and follow-ups.
● Educate clients on how Getz’s solutions can enhance sales, reduce costs, and streamline their operations.
2. Client Relationship Management
● Develop and maintain strategic relationships with F&B business owners and key stakeholders to build trust and encourage ongoing engagement with Getz’s solutions.
● Act as the primary account manager for clients, consistently providing support, addressing inquiries, and ensuring client satisfaction.
3. Onboarding and Solution Implementation
● Partner with project managers, technical, and support teams to ensure seamless client onboarding and implementation of solutions.
4. Client Re-Education and Upselling
● Stay current on F&B industry trends, competitor products, and evolving client needs to provide insightful recommendations.
● Regularly re-engage clients with updates on new features, and untapped potential within their existing Getz solutions, encouraging ongoing use and increasing ROI.
Requirements and Skills
● Experience: 3-5 years in B2B consulting, client management, or account management, ideally within the F&B or tech/SaaS sectors. Candidates with no experience may also be considered
● Sales Acumen: Strong consultative selling skills with a proven track record in account growth and upselling.
● Communication Skills: Excellent verbal and written communication skills; able to explain complex concepts simply and relate them to F&B business goals.
● Analytical Skills: Skilled at assessing client needs, analyzing data, and proposing solutions that align with client objectives.
● Industry Knowledge: Familiarity with F&B operations, digital transformation trends, and POS/CRM solutions.
● Customer Focus: Passionate about delivering long-term value to clients and dedicated to building strong, enduring partnerships.