About ByteDance
Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content.
Why Join Us
Creation is the core of ByteDance's purpose. Our products are built to help imaginations thrive. This is doubly true of the teams that make our innovations possible. Together, we inspire creativity and enrich life - a mission we aim towards achieving every day. To us, every challenge, no matter how ambiguous, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. At ByteDance, we create together and grow together. That's how we drive impact-for ourselves, our company, and the users we serve. Join us.
About the Team
In line with the globalization strategy and vision of the company, the Global Payments team builds a platform to provide cross-border payment solutions for all ByteDance's products and services, that are growing rapidly worldwide.
About the Role
The Head of KYC Operations - Financial Services is responsible for overseeing the KYC program for financial services products, ensuring it meets both regulatory and company compliance standards. This role involves developing, implementing, and scaling effective KYC processes and selecting market-appropriate KYC solutions. The ideal candidate has expertise in Southeast Asia's KYC operations, with strong product management skills, a background in AML compliance, and experience in BNPL or lending. The role requires project management and compliance leadership to collaborate across teams, including business development, fraud, product, technology, and compliance. Reporting to the Head of Global Payment Compliance, this individual will build and deliver high-quality KYC operations to support customer needs.
Key responsibilities
- Leading the end-to-end KYC program to ensure compliance with regulatory requirements and market practices for financial services (e.g., Buy Now Pay Later, Lending).
- Building the KYC operations team and collaborating across functions to develop efficient processes that reduce user friction.
- Collaborate with Risk, Product, User Experience, and Technology teams to define KYC solutions, including selecting vendors and establishing a BPO for compliance operations.
- Partnering with Business Development to analyze the market, select suitable BPO providers, and manage resourcing and cost planning for compliance operations.
- Training outsourced teams, monitoring effectiveness, and optimizing cost efficiency.
- Expanding KYC operations to new markets with tailored solutions.
- Implementing continuous monitoring, metrics, and benchmarking to ensure effective KYC operations.
- Advising internal teams on KYC regulations and staying updated on global compliance trends.
- Presenting compliance reports to senior leadership.
Minimum Qualifications:
- More than 5 years in a people management role, specialising in AML/KYC compliance within fintech or financial services, with experience building operation functions.
- Proven KYC operations and project management skills to prioritize and deliver compliance solutions that reduce user friction within financial services (e.g., Buy Now Pay Later, Lending).
- Strong communication skills for translating compliance requirements into actionable steps for cross-functional teams.
- Expertise in APAC AML/KYC regulations for Buy Now Pay Later and Lending products
- CAMS or equivalent compliance certification.
Preferred Qualifications:
- Buy Now Pay Later or lending-specific to KYC experience
- Knowledge of regulations in Europe/Americas is a plus
- Strong analytical skills and a track record of optimizing KYC processes
- Project management certification (e.g., PMP) or JD preferred
ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
