We are hiring - Chinese Medicine Massage Therapist.

Seeking for A TCM graduation certificate of the 7-year part-time or 5-year full-time undergraduate course conducted by one of the following local TCM institutions:

- Singapore College of Traditional Chinese Medicine;
- Institute of Chinese Medical Studies

or

A 5-year full-time bachelor's degree in TCM (conducted in Chinese) from one of the following TCM institutions from the People's Republic of China:

Requirement:

Besides academic qualification, applicants with foreign TCM qualifications must also fulfil any of the following requirements on practice experience.

1. Singaporeans with Recognised Foreign TCM qualificationsSingaporeans with no valid foreign registration certificate and practising certificate:
   
   Complete at least 1 year of clinical attachment, including at least 403 hours of structured TCM Clinical Training at an approved local TCM educational institution* before taking the qualifying examination for TCM physicians.
   
   Singaporeans with valid foreign registration certificate and practising certificate: Hold valid registration certificate and practising certificate from the country of practice and current certificate of good standing (within 3 months from date of issue);
   Complete at least 1 year of TCM clinical attachment under conditional registration at an approved local TCM establishment** before taking the qualifying examination for full registration.
   
2. Foreigners and Permanent Residents with Recognised TCM qualifications: Hold valid registration certificate and practising certificate from the country of practice and current certificate of good standing (within 3 months from date of issue);
   Show proof of potential employment as a TCM physician to practise TCM full-time in Singapore;
   Have sufficient TCM clinical experience at approved TCM establishments in the country of practice accepted by the Board*** and hold the appointment of "Deputy Chief Physician" (副主任医师) or higher;
   Complete at least 3 years of TCM practice in Singapore under conditional registration at an approved local TCM establishment**.
   
3. Foreigners with Outstanding Skills and Expertise: Have outstanding TCM skills and expertise acceptable to the TCM Practitioners Board;
   Hold valid registration certificate and practising certificate from country of practice and current certificate of good standing (within 3 months from date of issue);
   Show proof of potential employment as TCM physician to practise TCM full-time in Singapore;
   Have at least 15 years of TCM clinical experience at recognised TCM institution(s) in the country of practice, with at least 5 years as "Chief Physician" （主任医师）; or specific considerations by the Board on a case by case basis based on the particular outstanding skills and expertise.
   

Appliciation is open for all that have experiences or Aesthetic Doctor all welcome too:)

Singaporean with CAT 1 clearance due to project requirement.

Technical Requirements –

• Provide Support for Active Directory services, ADFS, DFS, SFTP.
• Provide support for implementation, troubleshooting and maintenance of Windows systems (2016/2019/2022) in Hybrid environment
• Provide support to Windows systems including day-to-day operational issues, monitoring and problem resolution for all the client/server/storage & mobile devices
• Proficient in DFS
• Experience with VMware virtualization technologies including vSphere, venter management suite, Site Recovery Manager, VRA, VROPS, VRNI, VRealize Log Insight
• Experience with x86 server and converged infrastructure technologies including HP, Dell, , HP SIM
• Knowledge of Storage and network from Windows/Platform perspective
• Experience in the installation, configuration, and administration of components in a large VMwareenvironment centered around best practices, to include vCenter, VMware Update Manager, vCenter Operations Manager, vCenter Orchestrator, vCenter Cloud Automation Center, vCenter Site Recovery Manager
• Experience in VM template design and leveraging vCenter Operations Manager to right size, virtual servers
• Experience with Microsoft technologies including – AD / File / Print / DNS / DHCP / Client / Clustering / RDS
• In-depth knowledge and working of VMWare / ESX Server / vCenter Server
• To develop, plan, design and Build VMware DRS, VMware HA, System Fault Tolerance, Business continuity and Disaster recovery planning for Physical and Virtual Machines in Production and Non Production
• In depth knowledge of key AWS services like EC2, S3, ELB, Autoscaling etc.
• Proven experience assessing clients workloads and technology landscape for Cloud suitability, develop business case and Cloud adoption roadmap
• Proven knowledge of AWS platform and tools
• Installation of Physical Nutanix nodes / Configuration of IPMI
• Understanding of AOS(NOS) and Software Installation (Foundation)
• Configure VMware cluster in Nutanix / Nutanix Node Management in VMWARE
• Patching ESXi Hosts in a Nutanix VMWARE Cluster
• Installing / Configuration / Monitor / Troubleshoot CVM and health in Prism
• Disaster Recovery and Backup integration with Nutanix
• Applications Management in Prism Central

Open for Singaporeans with CAT 1 clearance due to project requirement.

• Bachelor's degree in Engineering, Computer Science, Management Information Systems, or related field
• At least Six (8) years of information technology work experience and experience architecting, implementing, and/or managing virtual infrastructure environments
• Experienced in Redhat, Solaris, AIX in DC and Cloud infrastructure
• Redhat Satellite Management
• Experience on Installation, Administering, Patching, Upgradation of Sun Solaris/RedHat/AIX
• Administration of Puppet & Ansible
• Administration of Docker & Kubernetes
• Administration on Centrify
• Administration of IBM Symphony
• Administration of GPFS
• AWS/Azure – VM deployment and management
• Depth knowledge of UNIX, Linux Server Support, designing, troubleshooting and storage implementation
• Systems running on Solaris, Linux & AIX platforms and OS clustering, partitioning and virtualization [Solaris - Zones, LDOMs, AIX - VIOs and LPARs
• Handle day-to-day Solaris, Linux & AIX operating system installation, migration and break-fix support
• Demonstrable experience in AIX System Administrator and support various flavors of Unix servers along with experience in HA & VCS cluster technologies
• Create and maintain environment for running batch jobs associated with daily batch cycle and batch reporting subsystem
• Scripting knowledge is a must to automate tasks
• In depth knowledge of key AWS services like EC2, S3, ELB, Autoscaling etc

Admin Works

Invoice Preparation

Quotation Preparation

Workers Database Management

Human Resource works

• Checking and inspecting the quality of works during process.

• Checking actual construction according to drawings and specifications.

• Coordinate with the clients for whatever revision on drawings and in actual Construction and Submit weekly site works progress report to the client.

• Project Planning.

• Materials and Resources Forecasting and Procurement process.

• Get prepared Drawings.

• Execution of the Entire Building’s Structures and Finishes with Project Team for smoothing the work progress.

Job Responsibilities and Duties:

Sales Region: 50% Singapore and 50% Asean (Malaysia, Indonesia and Philippines)

• New customers creation. To identifying potential customers with planning and organizing sales call schedule by cold calls or given sales leads. Candidate is also required to maintain and servicing of existing customers. Address sales and engineering support goals, contributing to weekly, monthly and annual sales report, analysing expenses, identifying inconsistencies and troubleshooting issues.
• Prepare and making of product presentation, provide product application support, demonstrate or performing of Installation on the appropriate sales engineering equipment according to orders, specificities and preferences.
• Communicate with Principals (Suppliers) and Singapore Sales team together to drive for achieving sales goal. Selected candidate will be receiving product training, which may include product information, product application, maintenance, service support or deal with system breakdowns that occurred.
• Achieve related duties and responsibilities as necessary to support, organize and monitor the success of the sales engineering department and productivity. Serve customers by identifying their needs and engineering adaptations of products, equipment, and services.
• Identifies current and future customer requirements by establishing personal rapport with potential and actual customers and others in a position to understand their different need of product or service requirements. Prepare cost estimates by studying all related customer documents, consulting with engineers and other professional personnel.
• Determines improvements by analysing cost-benefit ratios of equipment, supplies, or service applications in customer environment and engineering or proposing changes in equipment, processes, or use of materials or services. Gains customer acceptance by explaining or demonstrating cost reductions and operations improvements. Develops customer’s staff by providing technical information and training.
• Complies with local legal requirements by studying existing and new legislation and anticipating future legislation. Prepares sales engineering reports by collecting, analysing, and summarizing sales information and engineering and application trends.
• Contributes to sales engineering effectiveness by identifying short-term and long-range issues that must be addressed, recommending options and courses of action, and implementing directives. Contributes to team effort by accomplishing related results as needed.

Skills, Education, Experience and Qualifications:

• Minimum Diploma/Bachelor degree in Electronics/Photonics Engineering or related field
• No experience required as training will be provided
• Able to communicate well, with good written and spoken proficiency
• Hands-on proficiency in technical management and understanding
• Problem solving, Product knowledge, Selling to customer needs,
• New customer development, Readily to make cold calls,
• Presentation & Communication skills, Technical understanding,
• Requirements analysis, Innovation & Familiarity with Microsoft Office software

Interest applicants, pls email updated resume to [email protected]

Jessie Hoe Huey Miin

CEI Reg No. R1103861

EA Lic: 99C4599

prepare menu and create new dishes . Do inventory work of stocks , liaise with suppliers on stocks order. Maintain day to day cooking operation with a team of cooks and assistant cooks. Perform opening and closing tasks , as well as training new cooks on new dishes and menu items. Assist boss for hygiene maintainence of the restaurant .

Job Description & Requirements

Job Description & Requirements

• Managing projects from beginning to end, including planning, scheduling, budgeting, coordinating with other teams, and supervising workers
• Evaluating safety standards on site and enforcing regulations to ensure worker safety
• Overseeing the bidding process for contracts and hiring subcontractors or outside labor when necessary
• Managing the project budget, including ordering supplies and materials as needed
• Directing and overseeing all aspects of construction projects from start to finish, including scheduling and organizing workers’ tasks and materials
• Ensuring that all projects are completed on time and within budget by managing daily operations such as equipment maintenance and labor scheduling
• Reviewing blueprints and other plans to determine how best to implement a new construction project
• Working with architects, engineers, contractors, and subcontractors to develop construction plans and schedules
• Developing and enforcing safety standards, policies, and procedures for the workplace
• Ensuring all operations are carried on in an appropriate, cost-effective way
• Improving operational management systems, processes and best practices
• Helping the organization’s processes remain legally compliant
• Work hand-in-hand with the project team to create a mutual understanding of the project strategy based on the requirement of the job
• Conduct in-depth reviews and analysis of all project or contract documents so as to be familiar with every detail and/or requirements
• Work with safety units in a bid to plan and manage safety programs for each project and make sure that all aspects of safety are reached
• Help project managers and engineers in the arrangement and analysis of projects and scheduling of reports on projects
• Oversee projects as they are being carried out to make sure that the work is done according to outlined specifications, and that they also conform with project timetable
• Convey project needs from the project manager to the management of the firm. For example, in a case whereby extra funds are needed for the completion of a project, the project manager communicates the situation to the management of the company usually through the construction operations manager
• Assist in the maintenance, development, and enhancement of the company’s relationship with contractors in a bid to produce strategic partnership
• Train and mentor employees in areas of project management and estimating.

Job Description:

· Support Finance Manager in the preparation of monthly management reports (month-end closing);

· Handling full set of accounts;

· Responsible for the monitoring the accounts receivable to ensure timely collection of payment;

· Assist in the preparation of the annual budget forecast;

· Support adhoc projects, capital planning and corporate finance assignments; and

· Assist to identify process bottlenecks and support workflow process improvement.

Job Requirement

· At least a Diploma in Accounting/Finance or related fields

· At least 1 year of relevant experience in Accounting

· Good interpersonal skills, able to communicate effectively

About Allkin

Founded in 1978 as Singapore's first family service centre, Allkin Singapore (formerly known as AMKFSC Community Services) is a leading community-driven social service agency that believes everyone has the potential to create positive change, regardless of age, race, or background.

Through our service offerings, strategic partnerships, and community initiatives, we unlock opportunities for vulnerable individuals and families to overcome life's challenges, pursue a brighter future, and inspire others to do the same. Today, Allkin uplifts and journeys with diverse communities such as children, youths, families, and seniors at close to 40 touchpoints across Singapore.

We are looking for a dedicated Programme Coordinator to join our team and help promote the physical health and well-being of seniors. In this role, you will engage seniors in meaningful activities, deliver physical wellness programs within the community, and collaborate with local partners to create opportunities for seniors to maintain an active and healthy lifestyle.

Roles & Responsibilities

Engagement & Enrolment:

Handle walk-in inquiries, attend outreach sessions, and manage participant onboarding for Gymtonic programs.

Training & Supervision:

Lead and supervise Gymtonic training sessions, ensuring safe use of gym equipment and providing ongoing support to participants.

Assessment & Support:

Conduct pre- and post-assessments to track participant progress and provide support during sessions to ensure safety and well-being.

Daily Operations & Safety:

Oversee the gym's daily operations, ensuring a safe environment and adherence to safety protocols.

Community Building & Outreach:

Plan and organize physical activities for seniors, collaborate with local partners, and create an inclusive, supportive community environment.

Collaboration:

Work closely with colleagues across different programs to coordinate activities and share resources.

Administration:

Maintain accurate participant records, manage session logs, and handle administrative tasks such as data collection and report preparation.

Candidate Profile:

• Minimum diploma requirement, preferably in Sports & Exercise Science, Sports & Health, or Integrated Community Care.
• Passionate about working with seniors and caregivers in a community setting.
• Prior experience in working with seniors or in the social service sector is preferred.
• Basic understanding of exercise principles and anatomy is advantageous.
• Strong communication and organizational skills.
• Motivational and interpersonal skills to inspire and engage gym members.
• Ability to work independently and collaboratively within a team.
• Attention to detail in administrative tasks and record-keeping.
• Proficiency in English (both written and spoken); fluency in a mother tongue language or dialect(s) is a plus.

Key Responsibilities:

• Supervise and manage the electrical and carpentry teams for exhibitions and event setups.
• Ensure electrical installations and carpentry work are completed according to safety standards and event specifications.
• Review and interpret design plans and blueprints to execute setup and installation tasks.
• Oversee the installation of lighting, wiring, power outlets, and other electrical components for exhibitions and event spaces.
• Coordinate and assist with the construction of displays, booths, furniture, and other wooden structures as required.
• Ensure all tools, equipment, and materials are properly maintained, organized, and used safely.
• Troubleshoot and resolve any issues with electrical systems or carpentry work during setup, live events, or dismantling.
• Ensure compliance with safety regulations, quality standards, and timelines.
• Communicate with clients, event planners, and other stakeholders to ensure expectations are met.
• Provide on-site training and guidance to junior team members when necessary.
• Maintain a clean and safe work environment, adhering to all health and safety guidelines.
• Assist with the planning and logistics of event setups and breakdowns

Qualifications:

• Proven experience in electrical work and carpentry, preferably within the event or exhibition industry.
• Strong leadership skills with experience supervising and coordinating teams.
• In-depth knowledge of electrical systems, wiring, lighting, and carpentry techniques.
• Excellent problem-solving abilities and the ability to work under pressure.
• Ability to read and interpret blueprints, technical drawings, and event plans.
• Strong organizational and time-management skills, with a focus on meeting deadlines.
• Ability to work flexibly, including evenings, weekends, and travel as required for events.
• A valid electrical or carpentry certification (depending on local regulations) is preferred.

About Us:
We are a vibrant and dynamic online florist based in Singapore, committed to delivering fresh and beautiful floral arrangements to our customers. We are seeking a Part-Time Florist Assistant to contribute to the creation of stunning bouquets and provide excellent customer service this Valentine's Day.

Responsibilities:

Assist in the preparation and arrangement of floral bouquets based on established designs and customer preferences.
Handle and process incoming flower shipments, ensuring freshness and quality.
Maintain a clean and organized work environment, including floral storage and display areas.
Assist with inventory management, including tracking and restocking floral supplies.
Collaborate with the florist team to fulfill customer orders accurately and efficiently.
Provide exceptional customer service, addressing customer inquiries and ensuring a positive shopping experience.
Support in packaging and labeling of floral arrangements for delivery.

Working days and hours
12-14 Feb 2025
8am-4pm ( May require OT On 13Feb)

$10/hour

If you are passionate about flowers and thrive in a creative atmosphere, we'd love to hear from you!

We are a growing aesthetic services company with locations across the country where we believe everyone should be able to feel beautiful and confident. We are looking for a new member to add to our team! This is a great opportunity for someone looking for a dynamic and highly rewarding work environment with opportunities for professional advancement. We Offer Top Pay, a Generous Bonus Program and Health Benefits. Below are some details about what we're looking for:

• Previous sales experience preferred but not required
• Strong interpersonal and communication skills. Ability to effectively communicate with clients, peers, and management. Ability to communicate with proper etiquette.
• Ability to multi-task, while being attentive to patients and remaining flexible to the needs of the business. Ability to work as part of a team and take initiative independent of direct supervision.
• Enthusiastic, friendly, and energetic with a genuine desire to provide outstanding service

Contact Details

More details can contact/Whatsapp +65 88760034 or email [email protected]

We are looking for a compassionate and enthusiastic team player to join us as a Home Helper. The Home Helper assists in the daily duties of meal deliveries to ensure the smooth delivery of meals to clients. Meals are expected to be delivered in a timely manner to the clients. Home Helpers will be driven to the client location via company vehicle, Home Helpers will then physically walk to clients doorstep deliver the meal.

- Deliver meals (lunch and dinner) from house to house.

- Assist in the packing of meals before delivery and uploading the food into the van.

- Maintain cleanliness and tidiness of stowage boxes and vehicle stowage holding area.

- Obtain clients' signatures every monthly to verify that the meal packets have been received.

The Driver is responsible in ensuring the safety of our clients at all times when sending them from one location to another. He/She will also send our Home Helpers out for meal delivery and assist in the uploading of these meals into vehicles when necessary. The Driver must maintain the cleanliness and hygiene of his/her assigned vehicle and ensure that vehicle is in good working condition at all times.

- Assist Care Attendants with the boarding and alighting of clients from the vehicle.

- Operate wheelchair lifts for wheel-chair bound clients.

- Clean and wash vehicle as per assigned schedule.

• Candidate with relevant experience in metal fabrication, semi-con, precision engineering and engineering industry will be advantageous.
• Has a good working attitude.
• Has at least 5 years experience operating CNC Milling Machine.
• Able to read and understand engineering drawings.
• Set-up individual tools for machine operation in CNC Milling Machines.
• Work according to production plan and to maintain operational efficiency.
• Carry out in-process measurements and to maintain product quality.
• Monitor process/ machines performance and to troubleshoot/ report any deviations to respective personnels, if any.
• Maintain continuity among work teams by documenting and communicating actions.
• Ensure cleaniness according to the Company's 5'S' policy.

• Able to read engineering drawings
• Candidates with relevant experience in precision engineering, metal fabrication and semi-con industry will be an advantageous
• Has experience in using Gibbs Cam or Master Cam in 2 1/2 and 3D
• Preferably CNC Milling Machine background
• Generate NC Programme and put the programme to designated machine
• Create geometry and check machining simulation
• Do process and operation
• Work according to production plan and maintain operational efficiency
• Carry out in process measurements and maintain product quality
• Maintain continuity among work team by documenting and communicating
• Maintain cleaniess in work stations

• Candidate with relevant experience in metal fabrication, semi-con, precision engineering and engineering industry will be advantageous.
• Has a good working attitude.
• Has at least 5 years experience operating CNC Milling Machines and CNC Turning Machines
• Able to read and understand engineering drawings.
• Has CAM Programme knowledge
• Set-up individual tools for machine operation in CNC Milling Machines and CNC Turning Machines
• Able to do process management plan and operation
• Create Geommetry and check machining simulation
• Generate NC programme and put the programme to designated machines
• Work according to production plan and to maintain operational efficiency
• Carry out in-process measurements and to maintain product quality.
• Monitor process/ machines performance and to troubleshoot/ report any deviations to respective personnels, if any.
• Maintain continuity among work teams by documenting and communicating actions.
• Ensure cleaniness according to the Company's 5'S' policy.

Job Title: Finance Manager

Job Descriptions

We are seeking a detail-oriented and highly organised Finance Manager to join our dynamic advertising and communications team. The ideal candidate will oversee the financial operations of the company, ensure accurate financial reporting and efficient budget management. This role requires a proactive individual who can adapt to the fast-paced environment of the advertising industry.

Job Requirements

Financial Management

• Manage day-to-day accounting operations, including accounts payable, accounts receivable and general ledger.

• Prepare accurate financial statements and reports, such as profit and loss statements, balance sheets and cash flow statements.

• Oversee payroll processing and ensure compliance with local tax regulations.

Budgeting and Forecasting

• Assist in developing and monitoring budgets for internal operations and client projects.

• Analyse financial data to identify trends, variances, and opportunities for cost savings.

• Support management with financial forecasting to align with company goals.

Compliance and Auditing

• Ensure adherence to accounting policies, tax laws and regulations.

• Manage annual audits, liaising with external auditors and providing required documentation.

• Monitor compliance with client contracts, billing terms and reporting requirements.

Project and Campaign Support

• Collaborate with project managers and account executives to track campaign budgets and expenditures.

• Provide financial insights to improve profitability and efficiency across projects.

• Prepare periodic client billing and track accounts receivable to ensure timely payments.

Technology and Process Improvement

• Utilise accounting software and tools to streamline financial processes.

• Implement best practices to enhance accuracy and efficiency

Job Description

Accounts Executive

• Data entries AR receipts
• Reconciliation of daily bank receipts (including bond receipts) with total receipts in RMS
• Assist auditor's request on AR invoices and receipts sample
• Bank reconciliation for all banks
• Ensure timely, accurate month-end closing and financial reporting
• Responsible for preparation and closing of monthly and annual financial statements
• Responsible for accounting processes and tasks (i.e.: AP & AR process, GL, account reconciliation, etc.)
• Responsible for GST returns, PAYG withholding tax, annual tax returns, annual XRBL submission (if any), annual company return (if any)
• Coordinate and liaise with internal parties like property team and reservation team
• Support forecasting and budgeting exercise as per corporate guidelines
• Coordinate and liaise with external parties like external auditors, tax agents, corporate secretarial agents, local tax and government authorities where required
• Support and ensure compliance with all finance filing requirements, tax filing requirement, audits, procedures and forms both statutory and internal
• Assist in new processes and system implementation when required
• Plan and control the company’s cash flow, funding and budget allocation
• Ensuring all accounting systems, practices, controls and procedures are fully compliance with company policy
• Establish effective internal control procedures to improve accounting and reporting systems
• Assist on any ad-hoc tasks required by CFO or supervisor

Job Requirements

• Must know how to do full set of accounts
• Minimum 3 years of experience in accountancy.
• Diploma/Degree in relevant field.

Role and team:

The Internal Audit Manager will lead audit projects, assess risks, evaluate internal controls, and spearhead Internal Audit representation across the APAC region. The candidate is required to have proven audit expertise with strong SAAS/ Technology business acumen to drive improvements in operational efficiency, compliance, and governance.

This position will be reporting to Director of Internal Audit based in the US HQ in Santa Clara.

This is a project manager and currently does not have people supervisory responsibilities.

What you get to do in this role:

Assurance Engagements

• Strengthen the ServiceNow’s internal control environment through assessing and evaluating internal controls over sales and marketing business functions(direct sales, sales operations, channel sales, services, revenue, marketing, sales commissions, etc.), including operational, financial and ABAC and other compliance areas
• Performs an internal audit annual risk assessment with ServiceNow’s APAC management team input to determine internal audit scope / plan for the period
• Perform internal audits of regional APAC business activities based on the internal audit plan
•  Organize and execute end-to-end internal audit projects, conducting in-depth evaluations of the internal controls, documenting the results and producing audit reports
• Report to ARC Audit Team and regional APAC Leadership on internal audit results and findings

Governance and Advisory

• Assist and support regional stakeholders with internal control improvements in anticipation of external and internal audits
• Utilize data analysis to identify risks in business operations and audit response plans
• Monitor and follow up on audit findings, coordinating with departments to implement corrective actions on time, ensuring closed-loop internal control management
• Support internal control and compliance requirements during the expansion of new businesses or markets, ensuring operations adhere to industry regulations and local requirements
• Collaborate with regulatory bodies or external auditors, providing necessary support and documentation as needed
   

Your Career

The Palo Alto Networks Global Customer Services (“GCS”) organization plays a pivotal role in safeguarding businesses against evolving cyber threats.  We match our best-in-class cybersecurity product portfolio with our industry-leading services portfolio including Professional Services, Customer Success and Technical Support to ensure customers have a seamless experience to drive optimal security outcomes for their business. We guide customers up the security maturity curve and continuously support them when, where, and how they need it - keeping their business safe.

As the Senior Manager - Global Customer Services Operations, JAPAC at Palo Alto Networks, you will play a crucial role in designing and implementing new processes to support the growing and transforming organisation; and enhancing the efficiency and effectiveness of the GCS organization across our JAPAC region which includes Technical Services, Account Health management and Support teams. This leader will perform data analysis and provide relevant, proactive insights to aid the Vice President of Global Customer Services (JAPAC) and their leadership team manage the day to day business to meet and exceed their business objectives.  

This leader will also be accountable for establishing robust operating rigor and driving initiatives to maintain high standards across the region and the global GCS team, aligned with the company's commitment to unparalleled service delivery. 

As the Global Customer Services Organization undergoes transformational changes to adapt to evolving market dynamics and customer expectations, this leader will play a crucial role in supporting process re-design and operationalization initiatives. This role requires a forward-thinking individual capable of driving innovation and piloting programs to enhance the efficiency and effectiveness of overall customer satisfaction and business performance.

Your Impact

Strategic Alignment and Operational Cadence: 

Align the theater operating cadence with GCS’ overall vision and strategy. Define and manage schedules for key meetings, ensuring focus on strategic priorities, key metrics, alignment to global programs, problem-solving and process excellence.

Performance Analysis and Reporting: 

Regularly analyze baseline data to identify trends, patterns, and areas for improvement, translating insights into actionable recommendations into both strategic initiatives and routine operations. Develop and implement robust data analysis frameworks to assess team efficiency, business performance metrics and global customer services initiatives against established KPIs. 

Regularly prepare and distribute reports and dashboards that provide senior stakeholders with a clear and data-driven perspective on key trends and indicators.

Feedback and Improvement: 

Establish a feedback loop with Support Delivery Managers and Engineers for insights into customer issues and bottlenecks. Utilize this feedback to iteratively improve meeting structures, communication channels, and overall operational processes.

Process re-engineering and Pilot Programs:

Drive the operationalization of redesigned processes, ensuring seamless integration into day-to-day activities and alignment to global policy, process, systems and tools. Identify opportunities for pilot programs aimed at testing and implementing innovative approaches to customer success operations. Work cross-functionally to conceptualize, launch, and evaluate pilot initiatives, leveraging data and feedback to inform broader operational strategies.

Predictive Analytics:

Explore the integration of predictive analytics to anticipate customer needs and proactively address potential challenges. Utilize data models to forecast future trends and recommend preemptive actions to enhance customer success outcomes.

Collaboration and Cross-Departmental Engagement: Foster collaboration between different departments including: Go-to-Market organization, Renewals teams and Sales Operations, ensuring representation in relevant meetings and initiatives. Be the connective tissue for JAPAC into the other GCS theatres and Global Technical Services Operations teams.  Foster collaboration and information-sharing across global teams to drive a cohesive and unified customer success approach.

Adaptability and Flexibility: Build flexibility into operations to adapt to changing business conditions and priorities, while defining and tracking key metrics and KPIs in line with organizational goals.

As a Service Delivery Executive, Infrastructure Support, you will oversee the Integrated Services Desk team, serving as the primary point of leadership for desktop support operations. The Team Lead is responsible for ensuring prompt, efficient assistance to customers across a variety of IT topics and issues, while also maintaining high standards of service delivery. Key responsibilities include managing team performance, enhancing operational processes, and ensuring that service desk operations adhere to established standards and best practices

What will you do? 

• Leadership and Team Management: Direct and oversee the Service Desk team, ensuring high levels of technical support and customer service. Lead by example to motivate team members towards achieving individual and team objectives.
• Strategic Oversight: Develop and implement strategies to enhance the efficiency and effectiveness of first call resolution (FCR), including optimizing call and email response times. Evaluate team performance metrics and conduct regular review sessions to identify areas for improvement.
• Incident Management and Escalation: Oversee the process of incident classification, prioritization, and escalation to 2nd level resolver groups. Ensure a streamlined workflow and maintain clear communication channels between all involved parties.
• Quality Assurance and Training: Monitor and evaluate the quality of support provided by the team. Identify training needs and organise sessions to address skill gaps, ensuring the team remains proficient in the latest technologies and service management processes.
• Customer Relationship Management: Maintain a proactive relationship with customers, providing them with regular updates on incident resolutions and gathering feedback to drive continuous improvement.
• Reporting and Documentation: Generate comprehensive reports on team performance, incident trends, and resolution statistics. Ensure all incident documentation is accurate, complete, and adheres to service level agreements (SLAs).
• Crisis Management: Lead the response to critical incidents, ensuring swift action and communication. Coordinate with internal teams and stakeholders to minimize impact and conduct post-incident reviews to prevent future occurrences.

• To conduct feasibility studies and writing procurement reports
• Estimating and cost planning to include producing and presenting the final cost plan
• Tendering and procuring, including managing the pre-qualification stage, producing the tender list, putting the preliminaries together, tender analysis, producing the tender report and compiling the contractual documents
• Dealing effectively with post contract cost variances and the change control processes, where applicable referring major changes to line manager
• Responsibility for making cost checks and carrying out valuations on larger projects and in all cases ensuring that timely and accurate cost checking and valuation takes place
• Producing monthly post contract cost reports and presenting them to the client
• Inputting into value engineering.  Negotiating and agreeing final accounts
• Interfacing with the client and other consultants, at all project stages.
• Assisting in the production of bid documentation
• Identifying ways in which cost management procedures, templates and products can be improved and referring ideas to the appropriate line manager 
• Knowledge management – Ensuring that key information and learning generated from each commission is input into the internal database
• Process improvement – Identifying ways in which internal systems and processes can be improved and referring ideas to the appropriate line manager

• To conduct feasibility studies and writing procurement reports
• Tendering and procuring, including managing the pre-qualification stage, producing the tender list, putting the preliminaries together, tender analysis, producing the tender report and compiling the contractual documents
• Dealing effectively with post contract cost variances and the change control processes, where applicable referring major changes to line manager
• Responsibility for making cost checks and carrying out valuations on larger projects and in all cases ensuring that timely and accurate cost checking and valuation takes place
• Assisting in the production of bid documentation
• Identifying ways in which cost management procedures, templates and products can be improved and referring ideas to the appropriate line manager 
• Knowledge management – Ensuring that key information and learning generated from each commission is input into the internal database
• Process improvement – Identifying ways in which internal systems and processes can be improved and referring ideas to the appropriate line manager 

Job Description and Responsibilities

Team Summary

The Global Clients team exists to support Visa’s key clients to provide world class support to our clients globally and across our regions. The position will work closely with both a core and cross-functional team of internal partners, regionally and globally, and will work closely with client executives to create value for both organizations. 

The team is responsible for driving growth and new business opportunities with Visa’s key global Fintech clients. They are at the forefront of payments innovation and our team ensures Visa supports their ambitions, whether launching a new product or expanding into new geographies.

What a Director, Global Clients does at Visa:

The Director role is responsible for managing clients, developing and executing account plans and sales strategies to increase revenue from existing and new businesses.  This Director will actively identify new revenue opportunities, manage current contractual obligations, and ensure clients are equipped with the best and most relevant Visa products and services.  

• Lead and manage client relationships by providing dedicated support
• Build, solidify, and foster strong client relationships across their wide range of business functions
• Proactively identify, develop and execute on opportunities, manage sales pipelines, and work with relevant stakeholders to mutually grow client and Visa business
• Coordinate and drive a collaborative and focused effort including business development, account executive and solutions specialists. Work collaboratively with other teams in Visa, such as product management and client services teams, to ensure that customer objectives are met and that regional financial targets for spend and revenue are achieved.
• Deliver disciplined account planning to meet and exceed identified goals and implement strategic initiatives
• Collaborate closely with market teams to align on goals and key initiatives, providing necessary support
• Analyze sales and performance data to measure success and identify areas for improvement
• Support the deployment of shared investment funds globally and locally, in accordance with the funds mandated purpose. Provide and follow robust governance for fund deployment, secure funds allocation to the best possible business opportunities.