• Develop and maintain high-performance C++ applications in a Unix/Linux environment.
• Debug applications using GDB, troubleshoot issues, and ensure code reliability.
• Write and manage Makefiles to automate the build process efficiently.
• Integrate IBM MQ for messaging and queuing within the system, if applicable.
• Collaborate with cross-functional teams to meet both functional and non-functional requirements.

• Strong proficiency in C++ programming with a solid understanding of object-oriented design principles.
• Experience working with Unix/Linux systems, including shell scripting and system calls.
• Hands-on experience debugging applications using GDB and resolving complex issues.
• Knowledge of build automation using Make and writing Makefiles.
• Familiarity with IBM MQ or similar messaging systems is a plus.

The CTRM Architect will lead the design and implementation solutions within the energy trading and risk management (ETRM) domain. The ideal candidate will have an understanding of the trading/commodities domain, coupled with a strong technical background and the ability to align business requirements with IT strategies.

Key Responsibilities:

• Lead the architectural design and integration of CTRM solutions in wider eco-systems
• Collaborate with business stakeholders to gather requirements and translate them into scalable and efficient architectural solutions.
• Ensure the proposed solutions align with the overall business objectives and IT strategy.
• Develop high-level product specifications with attention to system integration and feasibility.
• Provide technical leadership and guidance to development teams.
• Establish and enforce best practices, coding standards, and development methodologies.
• Troubleshoot and resolve technical issues that arise during implementation and post-deployment phases.
• Present architectural plans and progress updates to senior management and key stakeholders.
• Foster strong relationships with business units, ensuring their needs and expectations are met.

• Previous experience in an architecture role.
• Experience with CTRM integrations
• Proven track record of successfully delivering large-scale projects
• Proficiency in both hands-on work as well as architectural principles .
• Experience with cloud platforms and services (AWS, Azure, or GCP).
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work collaboratively in a team environment.

Job Responsibilities:

(To deal with System Integrator)

• Actively develop and recruit new SME business partners
• Explore more sales opportunities to achieve the sales target
• Build and improve the relationship with existing and potential SME business partners
• Plan and implement the business plans / strategies
• Ensure good understanding of the clients’ requirements and current market trend
• Prepare and update sales activities report

Job Requirements:

• Possess B2B sales experience in handling networking products within system integrator clients
• Good communication and interpersonal skills
• Self-motivated and good coordination skills
• Ability to speak in Chinese as the incumbent requires to liaise with the China HQ counterparts/personnel for work or project related matters

Job Responsibilities:

• Technical support including full range of enterprise products, network technical solution, highlights proposal and etc.
• To handle clients’ inquiries and technical related issues.
• Collaborate with the team and others to identify, troubleshoot and find resolutions for technical problems.
• Responsible for new product test
• Promote solutions and deliver formal technical proposals / presentations to clients.
• Complete other tasks assigned by leaders and management.

Job Requirements:

• Experienced in networking product like Switch, Wireless Access Point, Router and other networking related product.
• Good knowledge in the fields of Business Network system such as Gateway, Switch, AP and IP CCTV.
• At least 2 years work experiences on Business Network domain or technical domain.
• Ability to speak in Chinese as the incumbent requires to liaise with the China HQ counterparts/personnel for work or project related matters
• Experienced in handling and troubleshoot technical issues.
• Possess CCNA/CCNP and other networking certificate would be an added advantage.

We are looking for someone to manage merchant onboardings, and all merchant requests from end to end. You will solve issues quickly, maintaining high standards in all interactions, and driving customer satisfaction and NPS up up up.

Role information

- Team: Customer Ops

- Role: Junior Customer Ops Executive

- Location: Singapore

- Working hours: This role is a full-time role, regular office hours apply.

Responsibilities

- Handle new customer onboarding from end to end, and ensure Atlas is set up perfectly.

- Build sustainable relationships and trust with customer accounts through open and interactive communication.

- Supervise incoming messages from merchants and make sure they’re resolved with high standards.

- Provide accurate, valid and complete information using the right methods/tools.

- Supervise customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.

- Identify and assess customers’ needs to achieve satisfaction.

- Meet personal/customer ops team performance targets.

- Keep records of customer interactions, process customer accounts and file documents.

- Follow communication procedures, guidelines and policies.

- When needed, supervise logistics for ongoing delivery orders, if any.

- Take the extra mile to delight customers.

- Any other ad hoc tasks as assigned from time to time.

Requirements

- Proven experience dealing with customers or outstanding ability to learn.

- Experience managing customer-facing projects. Have an air-tight task management system.

- Proven experience managing projects or outstanding ability to learn.

- Ability to start and get things done.

- A team player who works effectively in a team-based organisation, collaborates cross-functionally, and builds support and alignment around goals and objectives.

- Focus on delighting customers. Does the CEO pay the bill? No! The customers pay the bill.

- Pursue excellence. Hold yourself and everyone to the highest standards. Care about every single detail. Every detail matters when you want to achieve greatness.

- Be extremely reliable. Always do what you say you will do. Don’t give bullshit excuses. Don’t make the same mistake twice.

- Possess a strong willingness to work hard and sometimes long hours to get the job done. Has a track record of working hard.

- Communication. Speaks and writes clearly and articulately.

- Lives in Singapore and has a valid working pass.

Service levels of the team

- Achieve NPS (Net Promoter Score) of 80.

- Achieve <5 mins wait time for messages across the team.

- Be able to onboard 5 merchants per week.

- Achieve average resolution time of <1 hour.

- Write everything that needs to be done or remembered down.

- Process 100% of tasks/messages every day (Whatsapp, Linear, Slack, Gmail, Front, Aircall, etc).

What’s in it for you

- Work with a fast growing, at the same time, lean and mean team, to make real world impact.

- Have a lot of ownership and drive your own results and progression.

- Smart people who sweat the details and push for the highest standards.

- Training and in-house opportunities to help you grow.

- Other benefits include a competitive compensation package, birthday leave and sick leave.

How to apply?

- Email [email protected], cc [email protected].

- Read this important memo first: atlaskitchen.notion.site/Atlas-is-hiring-10X-people-be57413d013f441fa02a6afc856ea04b.

- Start email with “Hey Customer Ops team”.

- Make a sentence with the words “alpaca” and “diamond”.

- Attach your resume or LinkedIn profile.

The data team has grown from 1 Business Intelligence Analyst to 4 members in the past year. The team's vision, mission, and scope have expanded from on-demand reporting to high-scale data management platform engineering. The resulting systems will be the cornerstone of pushing Flowdesk activity to the next level.

It will enable the development of in-house data products and improve the performances of both tech and trading daily operations.

Now, we are seeking a Business Analyst – Trading Data Specialist to bridge the gap between trading teams and data operations.

In this role, you will focus on producing, reconciling, and ensuring the accuracy of critical trading data. Your insights and problem-solving skills will directly contribute to the efficiency and performance of our trading operations.

Your mission will be to

• Collaborate with trading teams to understand data requirements and ensure timely delivery of actionable insights.
• Design and implement processes to generate, validate, and reconcile trading data across systems.
• Investigate and resolve data discrepancies, ensuring accuracy and consistency in reports and dashboards.
• Analyse trading performance metrics, identifying trends, anomalies, and opportunities for improvement.
• Develop and maintain dashboards and tools to provide traders with real-time data insights.
• Create detailed documentation for data workflows, reconciliation processes, and reporting standards.
• Partner with stakeholders to define and prioritize data-related projects and improvements.
• Identify inefficiencies in data production and reconciliation processes, proposing and implementing improvements.
• Ensure compliance with industry standards and best practices for data management and reporting.
• Support the automation of repetitive tasks to streamline data workflows.

Background and experience

• Fluency in English (French is a plus).
• Strong understanding of trading operations and financial instruments (crypto, derivatives, spot …).
• Proven experience in data analysis, reconciliation, and reporting within a trading or financial environment.
• Proficiency in data tools and technologies, such as SQL, Dbt, and Looker.
• Familiarity with scripting languages (e.g., Python) for data processing is a plus.
• Experience with databases and data pipelines; knowledge of data warehousing solutions is advantageous.
• Strong analytical and problem-solving skills, with attention to detail.
• Excellent communication skills, with the ability to present complex data to non-technical stakeholders.

• International environment (English is the main language)
• An allowance of 400 SGD / per month / per person in the household
• Top-of-the-range equipment Macbook, keyboard, laptop stand, 4K monitor & headphones
• Team events and offsites
• Coming soon, gym memberships, international mobility & lot of other cool benefits!

Are you interested in this job but feel you haven't ticked all the boxes? Don't hesitate to apply and tell us in the cover letter section why we should meet!

Here's what you can expect if you apply

1. HR call (30') Get to know Flowdesk and discuss your experience.
2. Technical Interview (45') with the Lead Data
3. Technical meeting (60') with the Head of Infrastructure and Data
4. Culture Interview with HR (45')
   

We focus on conversations, not trick questions. These discussions will help you understand how Flowdesk operates and allow you to share your journey and what you’re looking for in your next role.

So... Ready to Join Us?

If you’re excited by the opportunity to shape crypto's future and directly impact our cutting-edge infrastructure, we’d love to hear from you! Apply today and let’s explore how we can build great things together.

UnaBiz is the leading IOT company in Singapore. HQ in Singapore, with office in Taiwan, Japan, France, Spain and providing IOT solution globally.

Join the company that supplies solutions to established local / MNC like SIA, CBRE, JLL, Shiseido, TotalEnergies, Certis, Engie, and many more!

Responsibilities:

- Project Management of IOT/sensor deployments

- On site visits & surveys before project confirmation

- Coordinate and manages technicians and vendors

- Coordinates procurement with purchasing dept

- Experience in green building (e.g. energy monitoring) deployments

- Keep track of project progress & updates stakeholders

- Propose/validate solutions

Requirements:

- Technical/engineering background and/or experience in Computer / Electronics / Sustainability / Facility Management

- Min 5 years of relevant experience

- Can multitasks

- Work well in team

- Proficient in MS Excel, MS Word

- Strong interest in new exciting world of IOT

Benefits

1. Rewarding career at the leading IOT company in Singapore

2. Good compensation commensurate with experience and skill

3. Free transportation to/fro office and home

4. Free lunch in office

5. 5 working days per week

We are seeking a dynamic Software Engineer (Python) to join our growing global team, Recommendations domain to work on exciting projects like implementation of our own machine learning framework, integrating a feature store for supporting real-time data science requirements and the creation of complex data ingestion pipelines to support this!

Join us in creating an engaging and personalized shopping experience for our users. Every feature and improvement you develop will enhance customer choice and app performance, making it easier for users to find and enjoy the products they love. Your work will have a lasting impact on customer satisfaction and loyalty across diverse markets.

Responsibilities

• Working closely with Data Scientists and Product Managers to run experiments on new recommendation features.
• Deploying low latency databases and datastores to support operational requirements of the recommender models.
• Working with senior engineers to maintain our API Gateway.
• Deploying and maintaining ML models on our deployment framework that power recommendations on all pages of the application.
• Enabling and actively managing observability tools on all touch points within our systems.

We are seeking a dynamic Data Engineer (Python) to join our growing global team, Recommendations domain to work on exciting projects like implementation of our own machine learning framework, integrating a feature store for supporting real-time data science requirements and the creation of complex data ingestion pipelines to support this!

Join us in creating an engaging and personalized shopping experience for our users. Every feature and improvement you develop will enhance customer choice and app performance, making it easier for users to find and enjoy the products they love. Your work will have a lasting impact on customer satisfaction and loyalty across diverse markets.

Responsibilities

• Ingesting first and third-party data sources into our databases.
• Curating and maintaining high-quality data assets so our data scientists can make informed decisions and create better products.
• Collaborating with cross-functional teams to deliver high-quality data assets.
• Deploying and maintaining ML models on our deployment framework.
• Architecting, defining, and building data pipelines to enable faster, better, data-informed decision-making.

• To lead the design, development, and implementation of custom Fiori/UI5 applications to address complex business requirements. The ideal candidate will oversee the development of intuitive, responsive, and scalable user interfaces within SAP landscapes, using SAP Fiori and SAPUI5 technologies. You will work closely with business stakeholders, functional teams, and SAP architects to ensure that the applications meet business goals, improve user experience, and align with SAP best practices.
• Lead and mentor the Fiori/UI5 development team, ensuring adherence to SAP best practices and development standards.
• Provide guidance on complex technical challenges, ensuring that Fiori/UI5 solutions meet the specific business requirements.
• Design and develop custom Fiori applications using SAPUI5 and other related technologies (e.g., OData services, Fiori Elements, Fiori Launchpad).
• Implement modern web technologies such as HTML5, CSS3, JavaScript, and SAP Fiori Design Guidelines to build intuitive and responsive UIs for complex business processes.
• Develop custom OData services for seamless data integration between SAP backend systems (such as SAP S/4HANA) and the frontend applications.
• Work closely with business stakeholders and functional teams to understand the business requirements, translating them into scalable and maintainable technical solutions.
• Conduct feasibility analysis for the development of custom Fiori/UI5 applications to meet complex user interface and integration requirements.
• Architect, design, and document the technical solution for Fiori/UI5 applications, ensuring the solution aligns with both business and technical objectives.
• Design and develop integration solutions using SAP Gateway, OData services, REST APIs, or Web Services to connect Fiori/UI5 applications with backend SAP systems (SAP S/4HANA, SAP ECC,  etc.)
• Ensure smooth data exchange between SAP Fiori applications and backend systems, addressing complex integration and data transformation needs.
• Troubleshoot and optimize backend integration processes to improve performance and ensure the reliability of data exchange.
• Ensure that all Fiori/UI5 applications are designed with a focus on user experience (UX), adhering to SAP's UX guidelines and the latest design trends.
• Work with UX/UI designers to implement intuitive, responsive, and visually appealing user interfaces that improve user adoption and engagement.
• Continuously review and improve the usability and responsiveness of Fiori/UI5 applications, optimizing performance for various devices and platforms.
• Implement best practices for efficient development, leveraging SAP Fiori Design Principles, SAPUI5 performance tuning techniques, and efficient data management strategies.
• Share knowledge and best practices within the team to enhance the collective expertise in Fiori/UI5 development.

About the job

As a member of the Business Navigation team, you play a key role in securing timely posting of the schedules that delivers to the needs of the store. You also seek and coordinate business opportunities through optimised staff planning focused on our people, customer and business needs.

Your assignment

• You are responsible for managing the store’s staff planning process from forecasting to planning and execution of timely staff planning schedules to ensure that scheduling complies with all labour regulations and internal guidelines.

• You will support department managers in the development, adaptation and improvement of schedules to ensure that they are within the forecasted hours with updated co-worker availability and skill levels.

• You collaborate closely with internal stakeholders to identify areas for improvement within the store’s planning processes.

• You provide staff planning expertise, support and training of end-users in optimising co-workers’ scheduling.

• You are responsible for tracking the performance of the scheduling process through regular monitoring of staff planning KPIs by producing schedule-related reports and daily review of real-time scheduling adherence.

• You will support administrative duties associated with schedule creation and timecard management.

Your profile

• At least 3 years of relevant work experience in a similar capacity within a customer-oriented service industry.

• Proven analytical skills, with experience in staff planning, budgeting, and forecasting.

• Good understanding of key business drivers, leveraging this knowledge to contribute to achieving business objectives.

• Process-oriented and results-driven, with the ability to analyse large volumes of data.

• Meticulous and detailed with ability to work under tight deadlines and able to pivot priorities effectively to align with changing business needs.

• Strong follow-up skills with a sense of urgency, ensuring that tasks are completed on time.

• Possess strong communication and interpersonal skills, enabling effective collaboration with business partners to align staffing and scheduling with operational needs.

• Strong IT proficiency, including intermediate skills in MS Excel, PowerPoint, and report generation, to support data analysis and decision-making.

• Able to commit to shift work, weekends and public holidays.

We are seeking a skilled and customer-focused Field Service Technician to join our team in Singapore, Singapore. In this role, you will be responsible for installing, maintaining, and repairing various electronic and electrical systems at customer sites, ensuring optimal performance and customer satisfaction.

• Install, troubleshoot, and repair electrical and electronic systems, including trace and X-ray technologies, at customer locations
• Conduct regular maintenance and service calls to ensure equipment functionality and reliability
• Provide exceptional customer service, effectively communicating with clients and addressing their concerns
• Document all service activities, including inspections, maintenance, and repairs, in a timely and accurate manner
• Manage inventory of parts and tools, ensuring proper stock levels and organization
• Collaborate with team members and senior technicians to resolve complex technical issues
• Stay updated on the latest industry trends and technological advancements
• Respond to emergency service calls within established response time goals
• Maintain a clean and safe work environment, adhering to all safety protocols and regulations
• Contribute to continuous improvement initiatives by providing feedback and suggestions for process enhancements

This role can be remote within Singapore

ServiceNow, a leading global provider of cloud workflow automation solutions, is seeking a detail-oriented and results-driven Ethics & Compliance professional to join our growing Legal – Investigations team.

Demand for ServiceNow products, services, and technology continues to increase at a rapid pace globally, and so have the complexities around how ServiceNow gets those items into the hands of customers.

As a key member of ServiceNow’s Ethics & Compliance organization, you will be responsible for contributing to and leading critical activities designed to ensure that our employees and partners comply with our Code of Ethics and other applicable authorities. This position plays a significant role in internal investigations undertaken by the Ethics & Compliance organization within the Legal Department at ServiceNow. This role will work collaboratively with members of the Ethics & Compliance, Legal, Human Resources, Marketing, Alliance & Channel Ecosystem, and Sales teams at ServiceNow. The successful candidate must radiate a “can-do” attitude.

This position reports to the Director, Legal – Investigations and will be based at a ServiceNow location in Singapore. The successful candidate for this position will lead and support internal investigations undertaken by the Ethics & Compliance organization on a global basis.

• Collaborate on a broad range of global investigations related to potential violations of company policies or laws
• Conduct interviews of reporters and witnesses, perform document reviews, and perform related research
• Ensure that internal investigations are conducted in accordance with existing policies and procedures
• Coordinate with Ethics & Compliance colleagues strategically located at global ServiceNow locations.
• Translate investigative findings into enhancements of underlying compliance programs to improve the daily operations of those programs
• Contribute to quarterly presentations for the Audit Committee of the Board of Directors
• Maintain and assess data on trends and patterns of allegations and investigations
• As requested, issue reports regarding specific investigations for presentation to senior leadership
• Collaborate with ServiceNow colleagues on a global basis
• Monitor changes in laws, regulations, and government enforcement initiatives
• As appropriate, partner with outside legal counsel on investigative strategies and tactics

What you get to do in this role:

• Build a team of direct Sales Executives to drive rapid new business sales growth in the Emerging Market territory (MY, HK, PH, ID)
• Build and drive sales strategy for the region in conjunction with Sales Operations to effectively Go-To-Market including understanding the competitive landscape, presence and strength within the region
• Actively engage in territory planning, relationship development and opportunity development and driving revenue by supporting and assisting Field Sales Teams in closing opportunities
• Recruit, coach and mentor team members to drive excellence
• Development of territories and quota for the sales team and effectively communicate to set performance expectations within the team
• Manage and report accurate forecast and pipeline to the business
• Achievement of annual sales goals on a quarterly and annual basis is required
• Engage and align effectively in C-level meetings in order to properly understand customer business requirements
• Build effective working relationships with Solution Consulting, Business Units, Professional Services, Marketing, our Partner community and the ServiceNow executive team
• Retain and grow existing customer base with regular non-sales customer engagement activities to deliver an excellent customer experience

Purpose

The Brand & Creative Strategy Intern will be tasked with the day-to-day fielding of active pitch requests and research to support strategic insight and branded storytelling development to live across NBC’s owned and operated platforms.

Your responsibilities may span the following areas:

• Support Brand strategy team to respond to briefs with bespoke, strategic digital or TV content solutions, through research, concept development and deck support.
• Develop new creative ideas for digital, TV and social audiences for our brand partners.
• Support the sales teams with the development of strategic PowerPoint pitch documents.
• Work with the Catalyst colleagues to ensure accurate production cost estimates and communicating details to the sales team (for media planning)
• Work with the broader Catalyst team to ensure optimal pitch to deal conversion rates and repeat clients
• Keep up-to-date with industry and technological advancements particularly in digital advertising/targeting and events and evolve client pitch and presentation process

Purpose

This role will have the opportunity to work with a dynamic international team in a fast-paced environment to push the boundaries of digital storytelling, while elevating and amplifying the NBCUniversal brand within the media and advertising industry.

Essential Responsibilities

Your responsibilities may span the following areas:

• Support content team in the delivery and execution of 360 commercial content solutions across digital, social and TV.
• Support live commercial productions: sourcing of creative assets, ad banner creation, branded content design, copywriting, video editing.
• Support with the development of strategic PowerPoint pitch documents.
• Digital systems and administration management: workflow and project management, vendor setup and coordination, etc.
• Develop new creative ideas for digital, TV and social audiences for our brand partners.
• Work with the broader Catalyst team to ensure optimal pitch to deal conversion rates and repeat clients

Job Description:

• Responsible for ensuring the smooth daily operation of all areas of the Food and Beverage Department, including the bar, restaurant and conference space
• Drive guest satisfaction and loyalty through exceptional service, strong relationships and attention to detail in all areas of the operation
• Evaluate changes in guest needs, the guest mix and competitive set in order to recommend and action appropriate product/service and operational changes as necessary
• Ensure that brand standards, including sustainability initiatives, are maintained
• Hire, train and develop the department’s team members, and ensure employee satisfaction through effective, positive and proactive leadership
• Coordinate and communicate with all other departments as required to ensure smooth operations, high levels of guest and employee satisfaction and the most effective use of resources
• Take a proactive and innovative approach to operations in order to maintain market competitiveness and exceptional financial performance
• Work with marketing team to develop creative and effective promotions and to drive their implementation in a timely manner
• Develop beverage menus for all areas and work with the executive chef to develop dining menus
• Develop and administer the F&B budget, action plan and promotional activities of the department to stimulate sales and profit while controlling operating expenses
• Prepare monthly forecasts for restaurant, room service and bar, review daily and monthly financial result and take any required actions

Join our team as an HR Business Partner, where you'll leverage your experience collaborating with a Centre of Excellence (CoE) and navigating a global Matrix organization. You will play a crucial role in aligning our HR initiatives with corporate goals, partnering with corporate leaders across the Asia region to implement effective Talent & Culture programs. Your expertise will help us drive strategic HR solutions that meet the unique needs of our Singapore office and other Asia domiciles as assigned.

You will utilize your strong knowledge of Human Resources and Industrial Relations principles, as well as your familiarity with employment laws across Asia. You'll have the opportunity to execute global HR programs in partnership with our CoE, ensuring consistent delivery across multiple regions. Your project management skills will be vital as you lead initiatives and foster collaboration among various business divisions for Accor.

With a commitment to inclusivity and a high-performance culture, you will support Accor’s ESG initiatives while driving positive change within the organization. If you have a proven track record in Talent & Culture, a passion for business partnering, and at least seven years of experience, we invite you to apply and be part of our journey to create an engaging workplace for all.

Team Summary

The Solutions team in Visa Direct is responsible for Discovery & Implementation of New customers whilst helping existing clients on upsell/upgrade projects. This means working closely with Business teams to fully understand client requirements, then craft and validate the proposed solutions prior to signing. Once approved, delivering on the agreed solution and managing changes that may occur.

What a Solutions Consultant does at Visa:

• Ensuring client requirements is captured and a full understanding of the proposed solution / workflow before a client is signed,
• Consulting and guiding prospects and client on how to best use and ingest our products and services into their operational workflows and solutions, tailoring each proposed solution according to the client’s strategic and go-to market plans,
• Troubleshoot issues by developing a deep understanding of how our product works,
• Guiding clients to implement Visa offerings into their system and ensuring changes in workflow are understood internally and externally,
• Test environment configuration, setup and liaise with internal/external stakeholders to facilitate implementation processes.
• Advocating for client’s views internally and driving continuous product improvements based on client feedback.
• Enabling Sales Consultants and peers with product / technical knowledge, providing coaching for junior members of the team on product capabilities and customer onboarding requirements
• Contributing and managing support documents to ensure they’re clear and accurate, and research and write new content to fill any gaps,
• Keeping abreast of our competition, product development, and changes to the ecosystem.

This role is based out of Singapore Hub and supports Asia Pacific markets. The role will report to Director, Commercialisation and Solutioning APAC for Visa Direct Solutions.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

• Manage and support the Passenger Relations and Porter teams, ensuring smooth daily department operations.
• Champion and promote the Heartist Culture within the PRO and Porter departments.
• Monitor the appearance, standards, and performance of team members, with a focus on grooming, training, and fostering teamwork.
• Ensure team members are well-versed in lounge services and the airport layout.
• Develop and implement Business Continuity Plans (BCPs) to ensure uninterrupted lounge operations during crises.
• Contribute to projects focused on enhancing service delivery, IT systems, and lounge infrastructure.
• Collaborate with Talent & Culture on recruitment, selection, and performance management processes.
• Maintain strong communication and collaborative relationships with all operating departments.

We’re now looking for an experienced Account Director to join our Asia Tech x Singapore (ATxSG) team.

This is a uniquely entrepreneurial role with huge opportunities to make a personal impact on the growth trajectory of the event. Our ambition is to make Asia Tech x Singapore the region’s best large-scale tech event by 2025. If you have big ambition and think you can help us realise this vision, we want to hear from you.

This is an individual contributor role accountable for driving event and digital sales by maximising the current event proposition while building on new features and activations. With a focus on consistent retention, growth, new business, product development, and expanding customer base, this is a great role for someone looking to really make an impact.  

Key areas of responsibility

• You will be delivering an exceptional experience for Asia Tech x Singapore partners, sponsors and exhibitors
• Full customer account management, including negotiating contracts and agreements to maximise profit
• Operate as the lead point of contact for any and all matters specific to your accounts
• You'll build and execute a retention and new business development strategy to grow and expand within new and existing cutomers including upselling and cross-selling
• Achieving revenue targets, proactively responding to inbound enquiries and self-generated leads based on a deep market and product understanding
• Accurately positioning Asia Tech's products, solutions and services as a solution for the market and business challenges that meet the customers needs
• Report using all data sources, accurate forecasting and performance metrics to key internal and external stakeholders, highlighting revenue risks and opportunities
• Manage projects and engage in project management duties within customer relationships working to carry out and deliver customer goals while meeting company goals
• Coordinate with colleagues working on the same account to ensure consistent service
• Service multiple clients concurrently, meeting and exceeding deadlines
• Keep customer information/records up to date such as interactions, transactions, account plans and record on Salesforce
• Build a social media presence through social selling
• Liaise with colleagues to keep your knowledge of new and existing products, services and solutions up to date
• Proactively develop yourself, keep abreast of the changing landscape and have a personal development plan utilising the Sales Excellence competencies
• Keep up to date with current market conditions and competitors' products
• Attend key Informa and industry related competitor events
• Represent the brand as a champion leading from the front
• Work on projects across the business as and when required

• Provide administrative support for case studies for job(projects) ongoing and/or completed  
• Support P&L Leads with managing and keeping their calendars up todate
• Upon request from project leads, responsible for setting up projects (create project job numbers (FMS etc..), new client codes where needed, raising of invoices (generate client invoices, assist in payment recovery including up loading to required client payment portals)
• Generate monthly status reports on invoices raised and pending (aligned with finance through topdown)
• Manage all travel arrangements for the team.
• Arrange team events and meetings  
• Update and create meeting presentations and reports as requested
• Complete assignments accurately and within set deadlines
• Update client files to ensure accurate information is maintained
• Tracking and following up on submission of Monthly Reports, Client Cares, CEP Online.
• Maintaining and updating project related information on the system.
• Support and lead the renewal of business licenses, registrations and certifications PSPC (PM01/ QS01)
• Provide adhoc support to the team and business leads where required
• Able to support business generation and marketing teams in putting together bids and proposal

Ability to perform massage services for customers

Ability to service Male and Female customer

Ability to communicate in both English and Mandarine

Ability to maintain and up keep the site cleanliness

Ability to listen to Manager instruction

Ability to assist to plan annual leave

Ability to keep track of yearly medical leave

Ability to ensure safety of customers and their hygiene

Ability to take booking

Ability to maintain a good relationship either company colleague

Ability to meet company monthly sales target

Responsibilities

• Create and implement fire safety policies and procedures.
• Conduct fire risk assessments to identify potential hazards and vulnerabilities
• Organize fire safety training and conduct evacuation drills for employees.
• Compliance Monitoring: Ensure compliance with fire safety regulations and standards.
• Incident Investigation: Investigate fire incidents to determine causes and recommend preventive measures.
• Fire Safety Inspections: Perform regular inspections of facilities to ensure fire safety measures are in place.
• Emergency Preparedness: Develop and maintain fire emergency response plans.
• Collaboration: Work with local fire authorities and emergency services for safety compliance.
• Documentation: Maintain records of fire safety training, inspections, and incidents.
• Continuous Improvement: Promote fire safety awareness and recommend improvements to fire safety practices.
• managed

Requirements

Fire Safety Manager (FSM):

• Degree in Fire Safety Engineering, Fire Protection, or a related field.
• Professional certifications in fire safety (e.g., NFPA, IFE) are often required.
• Fire Safety Managers must be registered with the SCDF.
• They are required to hold a valid Fire Safety Manager certification issued by SCDF after completing the necessary training and passing the relevant examinations.

Working Hours: 44hr/Week (5 Days)

Location: Mandai

• Controlling and directing the food preparation process
• Approving and polishing dishes before they reach the customer
• Managing and working closely with other Chefs of all levels
• Creating menu items, recipes and developing dishes ensuring variety and quality
• Determining food inventory needs, stocking and ordering
• Ultimately responsible for ensuring the kitchen meets all regulations including sanitary and food safety guidelines
• Being responsible for health and safety
• Being responsible for food hygiene practices