Role & Responsibilities

• Shadow sector analysts, take part in company meetings and participate in research meetings
• Candidate would be given a choice of sector/subsector to identify interesting ideas
• Deep Dive on the ideas chosen by the candidate investigating company fundamentals, sector trends and other relevant points
• Presentation of ideas to the investment team

Qualifications

• Excellent academic qualifications in any discipline and passion for investing
• 0-3 years of working experience in asset management, corporate/business development, investment banking, auditing, corporate finance, consulting, operational and/or other related backgrounds
• High level of interpersonal, presentation and written communication skills
• Ability to work well within diverse teams and collaborate across multiple stakeholders
• Familiar with use of appropriate electronic data sources (e.g. Bloomberg, Factset, Capital IQ, etc.) for business and industry information research and productivity tools

Full Title : Customer Service Executive

Location: Changi

Working days: 5 days
Weekday: 8am - 5.45pm
Salary: $2,300 - $ 2,800

Interested applicants can also send your resume to WA:+65 8839 3566 (Ms Angel) and allow our Consultant to match you with our Clients.

No Charges will be incurred by Candidates for any service rendered.

LIEW ONN KEE REG NO : R22108518

THE SUPREME HR ADVISORY EA NO:14C7279

Key Responsibilities:

1. Respond promptly to customer inquiries via phone, email, and online chat, delivering accurate and helpful information.

2. Administrative tasks for piano technicians, including scheduling appointments and maintaining accurate documentation.

3. Provide customer service to walk-in clients, and handle cashiering duties.

4. Proactively follow up with relevant departments on billing matters to ensure accurate and timely resolution.

5. Manage spare parts inventory efficiently, ensuring timely ordering and precise tracking to maintain seamless operations.

6. Perform various administrative duties, including data entry, filing, and document management, to support the smooth operation of the customer service department.

7. Perform any other duties as assigned.

Requirements:

1. 1-2 years of experience in parts management within the music instrument industry.

2. Proficient computing skills and familiarity with relevant software and systems.

3. Knowledge of musical instruments is highly desirable, enhancing your ability to provide expert support.

Position title : Accountant (1 year contract)

Location: West ( Company Transport Pick Up Point)

Working Days: Monday- Friday, 5 days

Working hours : 8am to 530pm

Salary : $5,500 - $5,800

Interested applicants can also send your resume to WA:+65 8839 3566 (Ms Angel) and allow our Consultant to match you with our Clients.

No Charges will be incurred by Candidates for any service rendered.

LIEW ONN KEE REG NO : R22108518

THE SUPREME HR ADVISORY EA NO:14C7279

Responsibilities

• Manage the full set of accounts, include reviewing and posting of all journal entries
• Ensure that Account Receivable/Payables Sub Ledgers to General Ledger and the bank accounts to the bank statements are reconciled
• Prepare monthly and yearly management reporting package, including financial statements, relevant schedules and perform variance analysis on the financial performance
• Prepare information and schedule as requested by Parent company
• Prepare and file all requisite regulatory and tax submission i.e CIT, GST, WHT, COR, transfer pricing
• Prepare analysis on budget and forecast
• Prepare government surveys
• Liaise with external audit teams and tax consultants to compile requisite schedules and information (including ECI, annual tax filling, tax queries)
• Advise AR/AP on the correct GL account code and GST code entries
• Oversee the Accounts Staff in the Customer master creation, billing, collection, contra, SOA and reporting activities according to the specific deadlines
• Monitor debtor's aging and ensure Accounts Executive follow up on the collection
• Systems and projects: Participate in systems changes/testing/implementation and other projects when required
• Any other duties to be assigned from time to time

Requirements

• Bachelor's degree in Accounting, Finance, or related field
• Relevant accounting certifications (e.g., CPA) are a plus
• Experience with SAP system and Accounting Reporting Standards

Hospitality Technology and Processes Executive

About us:

Heritage Collection is a homegrown boutique hotel management group which started in 2011. Living up to our namesake, we are dedicated to preserving Singapore’s rich history and culture by making our heritage districts relevant for future generations. For us, relevance is achieved by a pragmatic balance of heritage conservation and innovation.

About this role:

We are seeking a highly motivated Hospitality Technology and Processes Executive to join our team. You do not need to have a background in hospitality but you must at least be interested to learn about the industry. The ideal candidate is someone who is interested in innovation and using technology to help our hotel deliver exceptional guest experiences. If you are a forward-thinker, detail-oriented, and thrive in a fast-paced environment, we want to hear from you!

Your Key Responsibilities:

- Assess, optimize, and implement technology solutions to enhance the guest experience, streamline operations, and improve efficiency within the hospitality industry.

- Analyze existing processes and workflows and identify areas for improvement or automation.

- Collaborate with cross-functional teams to design, develop, and implement innovative solutions, including software and hardware, that support the company's objectives.

- Stay updated on industry trends, emerging technologies, and best practices to ensure the company remains competitive and at the forefront of hospitality technology.

- Train staff on new technology implementations and ensure smooth adoption across all levels of the organization.

- Manage relationships with technology vendors and service providers, negotiating contracts, and ensuring service level agreements are met.

- Lead and participate in the testing, validation, and quality assurance of technology solutions to guarantee they meet the company's standards.

- Maintain detailed records, reports, and documentation related to technology projects and processes.

- Monitor technology-related issues that arise and work with external vendors to achieve a rapid resolution to minimize disruptions.

- Provide regular updates and reports to senior management on the status of technology projects and processes.

Qualifications you need to possess:

- Bachelor's degree in Engineering, Information Technology, or a related field from a recognized university.

- Experience with or willingness to learn about hospitality technology, operations, and processes is an added bonus.

- Ability to learn our hotel’s Property Management Systems (PMS) and other industry- specific software.

- Excellent project management skills with the ability to lead and execute projects.

- Exceptional analytical and problem-solving abilities.

- Ability to present ideas in a systematic and logical manner.

- Ability to work in a fast-paced, team-oriented environment.

Beyond your qualifications, we are looking for:

- Someone with high levels of motivation with even higher levels of integrity.

- Someone who is hungry to learn and humble enough to accept feedback.

- Someone who is resilient when faced with setbacks and challengers.

- Someone who is not looking for work-life balance but work-life integration because you are doing something you are passionate about.

- Someone who believes that their past journey through life and school can be made relevant with a role in our company.

- Someone who embraces change because our company believes that “change is the only constant” in the pursuit of excellence and innovation.

Only shortlisted candidates will be contacted.

Position Overview:

As a Executive Supervisor Housekeeper you will be responsible for daily cleaning and overseeing the cleanliness of guest rooms assigned to you in accordance with our guidelines and SOPs. You will report directly to the Room and Building Operations Manager. Apart from cleaning, you will also perform audits of vacant rooms and buildings under management.

Key Responsibilities:

1. Cleaning and Stocktake

- Perform room cleaning and inspections as assigned.

- Maintain cleanliness according to Heritage Collection’s in-house standards.

- Promptly report any instances of lost or damaged linen, furniture, fixtures, equipment, or maintenance issues

- Assist with urgent guest requests regarding room maintenance during the night shift.

- Conduct linen inventory count

- Sort, tally, and record the quantity of clean and dirty linen

- Inspect laundry returned by our laundry vendor to confirm their cleanliness and usability condition.

- Fulfill any additional tasks as delegated.

2. Inspection and Maintenance:

- Conduct routine inspections of vacant guest rooms, public spaces, and other facilities to assess cleanliness, maintenance requirements, and adherence to brand standards.

- Identify and document any maintenance issues, such as broken fixtures, faulty equipment, or areas needing repairs.

- Prioritize and coordinate maintenance tasks with relevant departments to ensure prompt resolution.

3. Ad Hoc Duties:

- Follow strict SOPs to assist guests who may did not bring their keycards or retrieve their mobile key

- Respond to emergency situations (for example false alarm fire alarms) following established procedures and protocols.

4. Communication and Collaboration:

- Communicate pertinent information to the day shift team for a smooth transition of operations.

- Collaborate with the day shift housekeeping department to manage room inventory, ensuring accurate status and availability.

5. Physical fitness

- You are required to move between buildings at night to perform your tasks and attend to guests requests. You must be fit and like being on the go.

Qualifications and Skills:

- Diploma or equivalent in a relevant field

- Previous experience in a hotel housekeeping or night duty role is preferred.

- Excellent interpersonal and communication skills to provide exceptional customer service and collaborate with team members.

- Ability to handle multiple tasks and prioritize responsibilities

- Strong problem-solving and decision-making abilities.

- Knowledge of hotel operations, policies, and industry standards.

- Ability to work overnight shifts, weekends, and holidays as required.

Work Location: Near Paya Lebar MRT

Working Hours: 9.00AM - 6.00PM

What the role is:

Working in a dynamic team managing the national Credit (SFC) scheme, this is a well-rounded role suitable for individuals who are good in data management and willing to learn and contribute to all aspects of credit programme implementation.

As a manager, you will be responsible for:

• Analysing and interpreting SFC data to address lines of inquiry that inform policy and business planning, and identify opportunities for process improvement
• Visualising the findings, present and communicate the insights and recommendations to stakeholders in a clear and concise manner; and
• Supporting SFC operations which includes industry engagement, partnership development and appeal management.

What we are looking for:

• Tertiary qualifications
• Minimum 3 years of experience in a similar role
• Experience with Microsoft Excel and visualization tools such as Tableau, Redshift
• Able to work effectively under time constraints and potentially changing priorities, while maintaining a high level of attention to details
• Strong analytical and problem-solving skills
• Excellent communication and presentation skills
• Applicants without the required qualification but possess the relevant work experience are welcome to apply.
• Successful candidates will be offered a 1-year contract.

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.

https://go.persolkelly.com/job/apply/9764

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R22108817 Lin JingYuan

Our client is a multinational electronics company that leads the world in developing cutting-edge technology for the areas of consumer electronics, housing, automotive, industrial, communications, and energy.

• Act as the strategic partner for Customer Service (CS) projects, including SFDC sales cloud and digital analytics initiatives.
• Collaborate with business stakeholders to co-create technology-driven strategies that enhance the digital customer experience.
• Lead the definition and tracking of value cases for IT investments in customer service, focusing on business impact and KPIs.
• Analyse business requirements to identify gaps and opportunities, ensuring alignment with overall business objectives.
• Oversee business analysis and requirement-gathering workshops throughout all project phases to drive successful implementation.

Requirements:

• Bachelor’s degree in technology with experience in IT Business Partnership and a focus on digitalization across various sectors.
• At least 3 years of experience in Post-sales best practices, CRM projects, and hands-on roles as a Business Analyst and Project Manager.
• Excellent communication and presentation skills.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R24120303

• Work closely with the project manager and administer the design control system and programming to meet budget and timeline expectations of the project.
• Responsible of modifying controls, designs, and other documents in accordance with processes and standards and in line with industry standards as per the customer's URS.
• Assist and participate in internal the purchase, FAT and SAT, test and debug, controls and validation operations.

Requirements:

• Diploma in engineering or equivalent
• At least 3 years of relevant work experience in control systems design.
• Knowledgeable in Allen Bradley and Siemens-S7 programming

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R24120303

Our client is a prominent education platform in Southeast Asia and holds the top position in Singapore's premium tuition and enrichment market.

• Responsible for monthly closing reports and analytics to make good business decisions.
• Create a detailed 3-year plan for the entire company and group, together with management.
• Assist in analysis and implementation of major strategic projects including acquisitions and business combinations.
• Manage business plan, annual budget and regular forecasting process, and presentation for board review and approval.
• Prepare group reporting and financial dashboard to come up with strategic decision.

Requirements:

• Degree in Accountancy or equivalent
• At least 5 years of audit or corporate finance experience in MNCs/Audit firms.
• Proficient in Microsoft Excel and other analytic tools.
• Excellent communication and problem-solving skills.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R24120303

Our client is the largest maritime safety company globally, setting the standard for innovation in design and engineering.

• Provide expert product and service information, addressing complex customer inquiries and resolving issues promptly.
• Process quotes and orders, including custom requests, and coordinate with relevant teams for delivery.
• Develop and maintain customer relationships through proactive outreach and follow-up actions, ensuring exceptional service to foster loyalty.
• Uphold company policies and safety standards, contributing to an inclusive team environment and completing any additional duties as assigned.

Requirements:

• Nitec and above
• At least 2 years of customer relationship management experience in the Marine or Aviation industry.
• Strong problem-solving skills, capable of navigating complex information and adapting strategies as situations change.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R24120303

• Administer all direct sales channels and the procedures related to bidding which is essential for the operation.
• Engage with designated or agreed-upon clients or prospects to advertise business offerings in a particular region or industry.
• Focuses on reaching personal sales targets, developing new business prospects, building connections with customers, and effectively addressing specific customer issues.
• Create product and service solutions, along with customized contract conditions, that satisfy clients' mid- to long-term needs while taking into account the advice of relevant internal specialists.
• Present the proposed solution to client representatives, then negotiate a deal within predetermined commercial constraints.

Requirements:

• Diploma and above
• At least 5 years of Sales experience in Marine Sector.Excellent leadership, communication, and interpersonal skills.
• Proven experience in developing strategic sales plans.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R24120303

Our client is a financial institution specializing in accepting fixed and savings deposits and providing loans and credit facilities to individuals and Small and Medium Enterprises (SMEs).

• Evaluate and improve current IT systems, policies, and procedures to strengthen security and enhance operational efficiency.
• Support the incident reporting and tracking system by evaluating, monitoring, and documenting corrective actions and areas for improvement.
• Evaluate and monitor the effectiveness of information security workflows and controls.
• Assist with penetration testing efforts.

Requirements:

• Degree and above
• At least 2 years of experience in managing IT security for the financial sector.
• Proficient in Microsoft Applications, Active Directory, virtual machines, OS and Networking Systems
• Good understanding of information security and cybersecurity risks and controls, processes, workflows, methodologies, and trends.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

• Promote sales and special offers to achieve store targets and increase revenue.
• Assist with inventory management and restocking shelves as needed.
• Maintain a clean and organized store environment.
• Ensure that products are properly tagged and pricing is accurate.

Requirements :

• GCE N level and above
• At least 1 year of retail sales experience.
• Ability to work in a fast-paced environment and handle multiple tasks.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

• Front desk and customer service duties
• Patient registration and key in appointment
• Answering phone calls and enquiries
• Maintain and update the database
• Process invoice, payment collection and insurance claims.

Requirements:

• GCE ‘N’ Level and above
• At least 2 years of relevant experience.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

• Responsible for clinical evaluation of patients
• Perform patients counselling on medical and surgical treatments
• Handle diagnostics e.g HVF, OCT, Corneal Tomography, Biometry, Ultrasonography, Fundal and Anterior Segment Photography etc.
• Support in laser refractive surgery (LASIK, RelexSMILE & PRK)

Requirements:

• OOB fully registered
• At least 2 years of experience as an Optometrist

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R1326740

Our client is a specialist clinic located at the city.

• Front desk and customer service duties.
• Patient registration and key in appointment.
• Answering phone calls and enquiries.
• Assist healthcare providers during examinations and procedures.

Requirements:

• GCE ‘N’ Level and above
• At least 2 years’ of experience in clinic setting.
• Excellent communication and interpersonal abilities.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

Our client is an FMCG goods wholesaler in Singapore.
Company transport is provided in Tuas MRT.

• Support in the monthly stock take of finished goods.
• Process delivery orders and inventory update.

Requirements:

• At least 2 years of warehousing experience.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

Our client is a manufacturer of machines that offers automated solutions for the pharmaceutical industry and healthcare facilities.

• Conduct system performance tests, data analysis, and troubleshooting to ensure optimal functionality of mechanical, software, and hardware components.
• Execute validation protocols for automated systems, ensuring compliance with industry standards and regulations.
• Collaborate with cross-functional teams, including design, manufacturing, and quality assurance, to identify validation requirements and methodologies.

Requirements:

• Diploma and above
• At least 2 years of experience in validation engineering, particularly with automated systems.
• Experience with robotics, control systems, or advanced manufacturing technologies.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

• Ensure all operations are carried on in an appropriate, cost-effective way
• Improve operational management systems, processes and best practices
• Purchase materials, plan inventory and oversee warehouse efficiency
• Help the organization’s processes remain legally compliant
• Formulate strategic and operational objectives
• Examine financial data and use them to improve profitability
• Manage budgets and forecasts
• Perform quality controls and monitor production KPIs
• Recruit, train and supervise staff
• Find ways to increase quality of customer service

Job Description & Requirements

• increase market & brand awareness
• Develop digital campaigns to increase interaction and engagement on social media platforms to create brand awareness,enhance social media presence and increase enrollment rate of school branches.
• Propose new marketing ideas for reaching out more new potential customers.
• Responsible to take, edit and upload photos and videos to our official social medial platforms.
• Responsible for writing up contents for public release and our official social media platforms.
• Create and manage all social media platforms include: Facebook, Instagram, Website, School Application and advertising campaigns.
• Manage and update company websites and website enquiries.
• Marketing events planning
• Prepare marketing material, brochures & catalogue.
• admintration job(communicate with students and internal staffs)
• Other responsibilities as assigned.

Job Requirements :

• Possess at least a Degree in Marketing / Business Administration or equivalent.
• Understanding of marketing fundamentals and sales operations.
• Able to think out of the box, push the boundaries, creative with curiosity, have an explorative mindset to generate ideas and solve problems.
• Open-minded and willing to accept constructive feedback.
• Social Media posting experience with some content writing is preferred.
• Strong communication and written skills in both English and Mandarin to liaise with English & Mandarin speaking clients.
• Effective interpersonal skills and well-organised.
• A team player and ability to work independently without supervision.
• At least two to three year working experience in related field. Fresh graduates are welcomed to apply.

Job Highlights

· Enjoy flexible working hours.

· Supportive and dynamic team culture.

· Attractive remuneration.

Email:[email protected]

Manager, Compliance (CIOO)

Duration: 1 Year Contract

Work Location: Near to Paya Lebar MRT

Working Hours: 9.00AM - 6.00PM

What you will be working on

Compliance Audit Management:
• Work with appointed auditor(s) to evaluate compliance with ICT policies and standards.
• Identify compliance gaps and collaborate with relevant teams to ensure timely remediation.

Governance and Remediation Tracking:
• Keep track of audit and security remediation efforts, ensuring all actions are documented and completed within set deadlines.
• Oversee the management of security incidents and vulnerabilities, ensuring they are appropriately escalated and addressed.

Communication and Reporting:
• Facilitate clear and effective communication between different teams for the purpose of management reporting.
• Compile and analyze data from various sources to produce reports on compliance, security, and incident analysis for management review.

What we are looking for

• Experience in ICT compliance, audit, or a similar role.
• Familiarity with government ICT policies, standards, and procedures.
• Strong analytical skills, attention to detail, and the ability to manage multiple tasks and projects.
• Excellent communication and interpersonal skills, with a commitment to continuous learning and improvement.

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

https://go.persolkelly.com/job/apply/9768

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R1223746 Tan Eng Kah (Chen Yunjia)

Manager, Digital Innovation (CIOO) (1-year temporary contract)

Work Location: Near Paya Lebar MRT

Working Hours: 9.00AM - 6.00PM

What you will be working on

Systematically promote digital and process innovation by:
• Designing and implementing processes to systematically discover opportunities where business processes could be further optimised and digitalised
• Working with such business owners to map and analyse their current processes and workflows
• Co-creating more optimal workflows and processes with such business owners, including simplification of operations and/or policy where suitable
• Co-creating digital solution proofs of concept (POCs) with such business owners where suitable
• Designing and tracking indicators to measure extent of optimisation and digitalisation of business processes

What we are looking for

Knowledge/prior experience in:
- Business analysis, design thinking (elicit business needs)
- Business process re-engineering, service design (mapping and optimising business processes)
- Solution engineering (design/propose digital solutions in alignment with business needs)
- Research methodologies (e.g. survey design and analysis)

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

https://go.persolkelly.com/job/apply/9767

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R1223746 Tan Eng Kah (Chen Yunjia)

Customer Service Manager, Up $7K

Duration: 1 Year Renewable Contract

Working Hours: Mon - Fri: 9.00AM to 6.00PM

Work Location: Central

Responsibilities:

• Reports to the Project Director supporting in attaining holistic Service Levels for various assigned matrices.
• Manage a team to achieve operational objectives through workforce planning, setting Key Performance Indicators (KPIs), execution, and contingencies.
• Provie strategic plans to synergize mailboxes and escalation management to attain timely and professional deliveries with articulacy.
• Plays a pivotal role to work with the various survey managers to drive quality standards and service excellence throughout inbound and outbound workforce.
• Align objectives and setting expectations with Stakeholders on realistic Service Levels versus email volume, timeframe, and other correlating factors.
• Handle internal and external escalations via investigations, incident reporting, findings and providing de-escalation solutions.
• Perform service recovery calls/emails as needed for de-escalation.
• Determining call quality and standards via call audits and calibrations.
• Evaluate and improve current email templates for continuous improvement.
• Ensure team is fully utilized during lull period by initiatives to support continuous productivity.
• Timely reporting to management team and stakeholders
• Conduct coaching and mentoring to the team to improve knowledge, skills and attitudes.
• Conduct year-end appraisals and identifying talents for retention and recognition with Talent Management team.
• Perform other adhoc duties as assigned.

Requirements:

• Possess a degree in related fields.
• Equipped with at least 5 to 7 years in quality service experience with 2 years of managerial expertise.
• Call centers, statistical and/or large data processing background will be advantageous.
• Proficient in MS Word, Excel, and PowerPoint due to intensities of reporting and communication plans.
• Selected applicants are required to complete a training course and passed the assessment test before being deployed to operations.

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

https://go.persolkelly.com/job/apply/9831

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R1223746 Tan Eng Kah (Chen Yunjia)

Job Description & Requirements

Min 2 yrs. of SD agent working experience

Good Laptop/Desktop troubleshooting skillsets

Excellence customer handling skills

Excellence communication skills

Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level

Maintain ownership of cases and follow-up on reported issues until closure and gather accurate and complete relevant information is recorded.

Manage customer expectations and notify Team Lead in the event of unusual surge in calls of a specific nature.

Handle initial classification/ prioritization of the incidents. Track the progress of resolution and provide regular updates for follow-up actions and incident status.

Moody's Analytics is a leading provider of risk and performance management software to the financial services industry.

We are seeking an experienced Solution Sales Executive to lead Enterprise Risk Management Software sales. The position is responsible for sales opportunity & territory management, sales strategy, and revenue generation related to the Moody’s Analytics suite of Credit Assessment and Origination and/or Regulatory Compliance and Capital Management solutions, including Regulatory Capital calculation, Regulatory Reporting, and software and services related to stress-testing.

This Sales Rep position requires expertise in managing complex, solution sales cycles, and involves working closely with pre-sales staff. Sales Reps manage and drive the sales process through the sales cycle. The position and territory is a blend of active account management and new account development.

• Primary responsibility will be selling and maintaining new and existing client relationships through a strategic based approach in order to increase sales, and achieve set quarterly/yearly targets
• Demonstrating the superiority and value of the Moody's Banking suite of solutions to potential and existing clients. This will often involve high quality presentations, client meetings and drafting proposals.
• Manage and coordinate Moody's responses to requests for product and services information (RFIs and RFPs) from external parties, clients and prospects.
• Must develop deep, practical understanding of Moody's Banking suite of solutions and services, with a focus on Regulatory Compliance, Capital Management and Lending solutions.
• Must be able to identify/recognize cross-selling opportunities for Moody's by asking relevant questions to extrapolate the necessary information. This will also be achieved through working with account generalists.
• Work closely in collaborating with teams to ensure high levels of client satisfactions in all client interaction including issue resolution.

Qualifications :

• A bachelor degree is required. IT or business finance related discipline.
• The successful candidate will have 10-12 years of successful selling experience to financial institutions in ASEAN. Particular experience in selling to the Finance, Treasury or Risk Management groups within banks a plus.
• Must have a basic IT and software implementation lifecycle understanding e.g. can fluently articulate topics around platforms, databases, solution deployment.
• Must be a strong team player and able to work in a fast paced and diverse environment.
• Good understanding of finance and risk management acquired either by advanced study or through industry experience a plus.
• Experience with managing a pipeline and forecasting capabilities.
• Estimated client travel 40-50%.