At Kydon, we are a collective of individuals who adhere to the notion that education can enhance human potential. Each knowledge, skill, experience, or epiphany is achieved one-by-one. Learning fosters the soul, enhances the mind, and strengthens the hands for the work. As an individual, business and community, value is instilled through learning.
In this era of accelerated digitalization, the channels for learning and modes of learning delivery have undergone substantial growth. Our objective at Kydon is to harness technology and innovation to provide the most effective training and learning solutions for organizations and individuals who train and teach. We aspire to be their leading learning partner, fostering positive impact and difference in our world.
We are currently seeking a Business Analyst to join our team. The Business Analyst for the Solutions Team at Kydon plays a pivotal role in driving the development and implementation of cutting-edge learning and workforce development solutions. This role involves working closely with clients, internal stakeholders, and technical teams to analyze requirements, design functional solutions, and ensure seamless delivery of impactful projects. The Business Analyst will be instrumental in translating business needs into technical specifications, enhancing Kydon’s product offerings, and supporting client success.
Key Responsibilities
Client and Solutions Alignment
- Engage with clients to gather and document requirements, ensuring alignment with their learning and workforce development goals.
- Translate business needs into detailed functional and technical requirements for the development and delivery teams.
- Develop solution designs and proposals that meet client needs and align with Kydon’s strategic objectives.
Project Support and Delivery
- Collaborate with the project team to ensure requirements are clearly communicated and understood by all stakeholders.
- Assist in planning and coordinating project timelines, deliverables, and milestones.
- Conduct testing and validation to ensure solutions meet client and business expectations.
Business Process Analysis
- Analyze client business processes and identify areas for improvement and optimization.
- Design workflows, use case scenarios, and process maps to support solution development.
- Provide insights and recommendations to enhance operational efficiency for both clients and internal teams.
Stakeholder Communication
- Act as a liaison between clients, the Solutions Team, and technical teams to ensure smooth communication and project execution.
- Facilitate client workshops and presentations to gather feedback, validate requirements, and demonstrate proposed solutions.
- Prepare comprehensive reports and documentation to keep stakeholders informed of project progress.
Continuous Improvement
- Monitor industry trends and best practices in learning and workforce development to inform solution designs.
- Provide feedback to the product and development teams to enhance Kydon’s solutions portfolio.
- Identify opportunities to standardize and improve internal processes within the Solutions Team.
Qualifications and Skills
Education and Experience
- Bachelor’s degree in Business Administration, Information Systems, Education Technology, or a related field.
- 2+ years of experience in business analysis, solutions consulting, or a similar role (experience in EdTech, LMS, or SaaS solutions is a plus).
Technical Skills
- Proficiency in business analysis and process mapping tools (e.g., Lucidchart, Visio, Jira, Confluence).
- Understanding of software development lifecycle (SDLC), Agile methodologies, and solution delivery frameworks.
- Familiarity with learning technologies, workforce development tools, or LMS platforms is advantageous.
Soft Skills
- Strong analytical and problem-solving abilities with a keen eye for detail.
- Excellent communication and facilitation skills to engage effectively with clients and cross-functional teams.
- Ability to manage multiple priorities in a dynamic and fast-paced environment.
- A proactive and collaborative mindset focused on delivering value to clients and stakeholders.
If you have what it takes to do well in this role, please write in with your CV and cover letter.
We regret that only shortlisted applicants will be notified.