· Strong Analytic/Troubleshooting Skills.
· Strong Communication Skills.
· Strong understanding of MS Windows Operating Systems.
· Strong working knowledge of MS Office and basic business application.
· Strong Customer Support Skills.
· Minimum 2 years desk side support services.
· Basic knowledge of networks, telecom, and compute/storage.
· Advanced knowledge of MacOS & iOS environment & administration.
· Advanced understanding of the MacOS imaging & end-point deployment process.
· Basic understanding of policy, user certificates and keychains design, management, and deployment.
· Advanced knowledge of mobile device support
· Provide Install Move Add Change (lMAC), Break-Fix and end user support activities as required.
· Where required, provide support for the Manufacturing “Shop-Floor” handhelds, laptops, and scanner devices.
· Perform data collection/preservation activities as they relate to migrations and/or eDiscovery.
· Provide smart Hands and Feet support for Technology team on demand
· Rack and Stack Support for commissioning/decommissioning infra devices to be provided.
· Provide physical access to vendors on demand for site/Communication rooms – IDF/MDF/MMR and Data Center/Server room.
· Good Knowledge and experience in managing Power Shut Down maintenance activities which includes shutting down network devices and servers in Data Center
· Printer Management/usage monitoring and coordinate with Vendors to ensure print services continuity.
· Co-ordination for cable patching with Vendors or enable on demand.
· Ensure basic Network connectivity (LAN), Wi-Fi access / Video Tandberg / Printer/ Voice are available at site
· Advanced Troubleshooting / Problem Solving capabilities to narrow down root cause of incident reported by end users for IT devices and mobility support/management
· Installing and configuring hardware and software components to ensure usability by end users
· Manage IT Asset lifecycle management for the location/region including, asset collection coordination with vendor, secure storage, labelling, imaging, allocation, recovery, hygiene validation, disposal, and system updates
· Experience in supporting overall manufacturing / lab IT systems and IT devices
· Familiarity with manufacturing, lab or distribution center IT equipment
· Includes but is not limited to scanners, printers (Zebra, etc..), rugged tablets, PCs attached to specialized test equipment, PCs used on the manufacturing line, etc..
· Advanced Troubleshooting / Problem Solving capabilities to narrow down root cause of incident
· Advanced communications skills to work with multiple teams and/or OEMs on high priority issues
· Advanced Microsoft skills (server support, etc.)
· Knowledge / Understanding of GMP and GxP
· Knowledge / Experience on working in a Clean Room environment and/or Manufacturing environment
· Strong focus on quality and attention to detail
Job Qualifications:
· Strong Analytic/Troubleshooting Skills.
· Strong Communication Skills.
· Strong understanding of MS Windows Operating Systems.
· Strong working knowledge of MS Office and basic business application.
· Strong Customer Support Skills.
· Minimum 2 years desk side support services.
· Basic knowledge of networks, telecom, and compute/storage.
· Advanced knowledge of MacOS & iOS environment & administration.
· Advanced understanding of the MacOS imaging & end-point deployment process.
· Basic understanding of policy, user certificates and keychains design, management, and deployment.
· Advanced knowledge of mobile device support
EDUCATION:
· Diploma or degree in IT
· ITIL and/or any other additional certification preferred
EA License No: 11C4879 / Registration ID : R1218583
Apar Technologies Pte Ltd, Singapore