As a Clinic Associate at Health Strat, you're a pivotal team member dedicated to maintaining operational efficiency and ensuring positive patient experiences. Your primary responsibility is to be the go-to support, actively guiding and assisting users in accessing Intellect’s clinical sessions through various channels, including email, chat, and call support.

Operational Efficiency:

• Collaborate with the medical team to ensure the smooth operation of the clinic.
• Perform frontline services and general administrative duties, such as answering phone calls and maintaining Electronic Medical Records (EMR).
• Handle patient care duties, including registration, appointment maintenance, dispensing medications, and chaperoning doctors during clinical tasks.
• Manage cashiering duties, including payment collection and filing.
• Oversee inventory tasks, including stock checking, updating, and ordering.
• Maintain cleanliness and hygiene standards within the clinic.
   

Client engagement (For corporate clients):

• Engage with users through email, chat, and calls to provide support on Intellect’s Clinic services.
• Offer comprehensive information on available resources and options, empowering informed decision-making.

Network engagement and deployment:

• Support the Care Operations team in receiving, documenting, and deploying B2B service requests.

• Navigate administrative processes, including financial assistance and responding to emails.
  

• Candidates must possess at least a Diploma.
• Any experience in Clerical, Administrative Support Healthcare - Medical Support and Assistant or equivalent is preferred.
• Possess good communication and interpersonal skills.
• Responsible individual, meticulous, willing to learn and a team-player.
• Proficient with technology.
• Fluency in written English with an additional spoken language of Chinese is preferred.
• Open to candidates in Singapore only

Tasks

• Support in daily, monthly, quarterly and annual sales operations reporting
• Support in short-/mid-/long-term sales planning processes
• Support in general sales operations in terms of order and quota management
• Support in monitoring and verifying of sales processes and Key Performance Indicators
• Support in coordination of business processes, activities and projects between Porsche AG, Porsche Asia Pacific and the 13 countries in the Asia Pacific region

• Bachelor’s/Master’s student in areas such as Business Administration, Economics, Accounting or Industrial Engineering
• High interest in premium automotive industry
• Fluency in written and spoken English with good communication skills
• Proficiency in Microsoft Office suites
• Open-minded, organised, analytical and quality oriented
• Team oriented working attitude and intercultural understanding

Duration: 6 months Full-Time

Essential Functions

• Responsible for performing and documenting analytical procedures in accordance with SOPs and regulatory guidelines.
• Performs routine data analysis to determine if an analytical procedure is proceeding according to expectations and that the results are within acceptable tolerances.
• Identifies and documents potential performance errors or otherwise unusual results and escalates to senior lab personnel.
• Prepares data analysis results for upload to LIMS system under the guidance of senior level staff.
• Assists in quality investigations, deviations, and resolution.
• Prepares buffers and solutions for analysis, as required.
• Assists in the review and update of laboratory procedures and techniques.
• Guides entry level staff on routine procedures and supports on-boarding of new staff.
• Performs and document calibration and maintenance of laboratory equipment as assigned.
• Performs and documents hands on training for other lab personnel in areas of proven competency as assigned.
• Assists in the review and development of laboratory procedures and techniques.
• Assists in the implementation of procedural changes as assigned.
• Notifies inventory staff of supply shortages.
• May represent lab team on cross functional projects.
• Responsible for clear, accurate, and timely communications with cross functional stakeholders.
• Participates in continuing education through self-study, attending training sessions and lectures and meetings.
• Supports safety, quality, and 6S requirements and initiatives.
• Complies with company's procedures and applicable regulatory requirements.

Qualifications

• Bachelor's Degree in healthcare-related fields.
• At least 6 months - 1 year of experience in a regulated laboratory environment.
• Requires basic knowledge of assigned technical area (Flow Cytometry), systems and procedures obtained through prior work experience - Cytek / BD Facs / Thermo, etc
• Demonstrates understanding of functional area and responsibilities.
• Working knowledge of any applicable regulatory standards within area of responsibility, such as Good Laboratory Practices (GLP).
• Proficiency with relevant laboratory techniques.
• Knowledge of laboratory safety and infection control procedures and practices including standard precautions and hazardous chemical handling.
• Experience working with automation or specialized laboratory equipment.
• Proficiency with routine and some non-routine laboratory calculations regarding batches and specimens including averages, means, standard deviations, and various quality control metrics.
• Good computer skills using Microsoft Outlook, Word and Excel.
• Capable of handling multiple tasks simultaneously.
• Strong attention to detail and accuracy.
• Ability to effectively collaborate with internal stakeholders.

IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. Learn more at https://jobs.iqvia.com