Job Description:

• Responsible for recruitment process from job posting, candidates sourcing and screening, coordination of interviews, and administrative components involved.
• Processing of work passes application, renewal and cancellation.
• Register and update OFWAS.
• Manage onboarding and off-boarding administration.
• Handling WICA claims and liaising with insurers.
• Administer and renewal of staff and general insurances.
• Process and maintain purchase orders to suppliers
• Attend to visitors, in-coming telephone, incoming mails & faxes
• Ensure all documents are kept/filled in proper for quick retrieve
• Monitor all office & depot equipment are serviced/maintained/tested as per schedule
• Any other ad hoc duties

Requirement:

• At least 1 to 3 years of HR experience in Singapore
• Experience in using INFO-TECH is an added advantage
• Familiar with HR practices and well-versed with Employment Act and MOM regulations
• Proficient with Microsoft Office
• Team player with strong sense of responsibility and positive working attitude
• Good communication skills and able to work independently in a fast-paced environment
• Meticulous with attention to detail and possess good problem-solving skills

You may send your resume / CV to email address directly: [email protected]

Job description

• Market Presence and Customer Engagement - To build and maintain a strong market presence to attract and retain customers.

• Develop and support sales department’s annual marketing plan and budget.

• Utilize the allocated marketing budget prudently to derive optimal results.

• Analyze sales revenue to assess the profitability of existing and new products

• Conduct market research and competitive analysis to identify market trends, customer needs, and competitive landscape

• Maintain and update promotions and campaigns on the corporate website and relevant communication channels.

• Create, curate, and manage engaging content across all social media platforms

• Manage the creation and review of copywriting and communication materials.

• Oversee public-facing feedback channels, responding to customer feedback in a timely manner to uphold the company’s reputation.

Perform any other duties as assigned.

Qualifications

• At least 5 years of work experience

• Prior experience in the F&B / Beverage / FMCG industry is desirable

• Diploma or degree in Marketing, Communications, Business, or a related field

• Proficiency in marketing tools and software (e.g., Adobe Creative Suite, social media management tools, Google Analytics)

• Required to manage English and Chinese based social media platforms

Job Description

- Deliver curtains and blinds using company vehicle

- Curtain and Blinds Installation (Manual & Motorised system)

- Installation of windows films

- Delivery of soft furnishing related items to customer

- Assist in factory operations

- Adhoc duties as per assigned

Requirements

- Candidate with class 3 licence stands higher chance

- Willingness to learn

- Able to adapt to environment and situations

- Critical thinking

- Possess great team work

- Independent

- Able to communicate fluently in English and or Mandarin

Objective: To plan and procure direct materials to support the production plan for order fulfillment to customers and to keep inventory at an optimum level.

Job Description & Requirements

• Responsible for material requirements planning and procurement; plan and issue PO using computerized MRP II in a dynamic manufacturing environment and follow through to complete delivery and approval
• Manage operational communication directly with vendor
• Act on MRP messages for order follow up
• Ensure optimum inventory levels with safety stock to cover demand orders / forecast
• Ensure material availability and resolve shortages
• To collaborate with suppliers and freight forwarders to ensure supply continuity
• Review / resolve price and quantity discrepancies (invoice vs PO)
• To minimize and avoid slow moving and obsolescent materials
• To achieve Inventory Holding target
• To achieve On Time Delivery target for shipment to customers

Requirements

• Diploma in Supply Chain / Production Engineering.
• Preferably with at least 3 years’ Buying and Planning experience in a manufacturing environment.
• Possess good analytical, communication and problem-solving skills
• Experience in LEAN initiatives
• User of SAP planning and procurement modules
• Self-motivated and a good team player

Responsibilities:

• Handle full spectrum of recruitment and acquisition matters.
• Place internal and external channels for job posting.
• Liaise & coordinate with recruitment agencies to source for candidates.
• Conduct Interviews / screening and select potential candidates to meet hiring managers' requirements.
• Handle work passes administration and onboarding processes.
• Handle career talks and job fairs.
• Prepare monthly recruitment report.
• Assist in developing company recruitment strategies
• Assist and coordinating in Workplace Health Promotion (WHP) activities/ Company recreation activities.
• Other ad-hoc duties assigned by Superior.

Requirements

• Diploma / Degree in Human Resource Management or relevant field.
• 2 - 3 years’ experience in recruitment activities or relevant experience.
• Good knowledge and understanding of HR functions.
• Ability to coordinate and work as a part of the team.

Work Hours: 5 days work week (7.50am to 4.55pm)

This role will be on 1 year contract, renewal subject to business operations needs.

Benefits:

1. Company transport provided at designated pick-up points island-wide.
2. Medical insurance coverage.
3. In-house canteen at subsidized prices.
4. Employee Flexible Benefits scheme.

Please visit our corporate website for more information on Seiko Epson Corporation.

Job Level & compensation offered may vary depending on candidates’ experiences and competencies.

Responsibilities:

• Assists co-workers and internal customers with interpretation of regulatory requirements (e.g., GLPs), SOP requirements, and other guidance documents, as applicable.
• Reviews data to ensure quality standards are met and to verify compliance to applicable SOP and regulatory requirements.
• Maintains working knowledge of client SOPs and requirements as applicable. Ensures that data reviewed meets applicable client SOPs and requirements.
• Performs regularly scheduled audits of departmental systems and supporting data, as applicable, to ensure proper documentation and maintenance (e.g. training files, client SOP reading lists, logbooks, etc.).
• Collects error tracking data for items reviewed and reports trends as feedback to the department.
• Monitors citation trends in eQA and performs follow-up actions with respondents, management, or others, if needed, to prevent recurring citations, problems, or errors.
• Promotes quality and regulatory compliance within the department by working with operations and scientific staff to resolve service/quality issues, serving on a committee, assisting with the development of training programs related to documentation and quality, or other related involvement.
• Notifies management of observed quality/compliance issues and service failures.
• Participates in quality improvement opportunities and harmonization efforts to promote best practices.
• Participates in project debrief meetings as needed.
• Facilitates changes to SOPs, policies, training materials, and other documents as applicable.
• Completes self-development opportunities.
• Performs other related duties as assigned.

Requirements:

• Bachelor of Science/Arts (BS/BA) degree.
• Min. 2 years of laboratory, data review, or related experience.
• Ability to efficiently use basic software (e.g., Word, Excel, PowerPoint).

We are currently hiring a Principal Software Architect to lead a team of developers to deliver various Supply Chain applications in line with business requirements.

Your main responsibilities will include:

• Leading the teams of Product Leads, Technical Leads, and development team in the design, development, coding, testing, and debugging of applications.
• Managing all the activities of the software development and setting goals for each team member to ensure timely product delivery and quality code.
• Manage, measure, and quantify the product delivery of each team member and work on continuous improvements.
• Defining product development scope, timelines, and resource allocation
• Providing guidance to the team and ensuring they adhere to development standards.
• Ensuring adherence to software development methodologies and best practices
• Collaborating with stakeholders to gather business requirements.
• Managing software development budgets and expenses
• Conducting performance evaluations and career development discussions
• Identifying training and skill development needs for the team

Key Requirements

• Degree in Computer Science, Engineering, or a related field
• Minimum 10 years of mandatory experience working in Supply chain industry and logistics Products development.
• Agile Framework Certified
• You have proven experience as developer and in leading development teams.
• You have extensive experience in developing, deploying, and integrating software solutions.
• You are a good mentor & coach.
• You possess excellent problem-solving, analytical, and communication skills.
• You possess good knowledge and hands-on experience on several Java platform technologies, such as JavaEE, DOM/SAX, Annotation, AOP, DI, REST, workflow, etc. Familiar with infra layer technology such as Docker.
• You have experience on all/specific part of web system application, such as input validation(single/cross), data transfer, exception handling, log management, interactive message security handling, sync/async processes and performance.
• Experience in Test Driven Development (TDD) / Business Driven Development (BDD)
• Familiar with one/several common frameworks/tools, such as Spring Security, Hibernate, Redis, Kafka, ELK( Elastic Search, Logstash, Kibana for log analysis)
• Applying low-code or using available open packages to fast-track development life cycle.
• Manage remote development effectively with process and tools.
• Continuously improve enhance products to meet latest market needs.
• Periodic product research and feature comparison with similar products in market and add to product backlog.

Job Description

- Collect EDI requirements from Business & advise them during the requirement phase

- Provide expertise during the scoping phase, review and validate EDI Specifications

- Work with Stakeholders (Internal teams and vendors) and drive EDI partner onboarding & enhancements, closely monitor the progress

timely status update and on-boarding/enhancement progress to business team.

- Participate in testing phase and assist business during UAT.

- Take lead on critical incidents and coordinate the investigations.

- Monitor the performance of the system and lead, action plans when it needs to be improved.

To be successful in this role, you will need strong communication skills (both written & Oral), excellent ability to understand business requirements and translating it to IT solution. You should build an effective working relationship with various stakeholders such as EDI vendors business users as well as Customers.

Requirements

- A Degree in Computer Science, Information Systems, Information Technology or related discipline from a reputable education institute.

- With round 5-7 years of supporting time-critical EDI applications, preferably in the shipping & logistics domain.

Duties/ Responsibilities:

• Oversee the planning, execution, and monitoring of projects. Coordinate Business Units (BU) resources, timeline, and deliverables to ensure successful completion within schedule. Regularly review projects progress, identify risks, and implement mitigation strategies.
• Manage and lead the project team to realize the project QDC objectives (estimate, plan and track the project development activities).
• Build and maintain strong relationships with internal and external stakeholders, including BU, staff customers and partners.
• Take ownership and keep track of customers’ request and project issues, and work closely with team for resolution on quality, delivery, and cost.
• Make recommendations to prevent problems and manage potential risks when necessary.
• Need to be flexible to adapt to deadlines, changing schedules and requirements, and unpredictable events.
• Frequent travel for new project kick-off, project progress discussion and alignment.

Requirements:

• Bachelor’s degree in Science, Computer, Mechanical, Electrical & Electronics Engineering degree or equivalent.
• Minimum 5 years of work experience as Program Manager with project management skills in industrial or automotive industry.
• Ability to manage the different phases of the project life cycle, budgets, contracts, schedule, risk, etc.
• Strong interpersonal and communication skills with the ability to collaborate effectively with diverse stakeholders.
• Ability to prioritize and manage pressure.
• Good communication skills.
• Possess Project Management Professional Certification (PMP) is an added advantage.
• Experience in cost and effort estimation for project quotations.
• Willingness to travel frequently in Asia region, such as India.

Qualification & Requirements

- Minimum GCE O Level

- Minimum 1 years’ experience in relevant area

- Strong communication skill

- Able to interact with all level of staff

- PC literate

Key Responsibilities

- To conduct NDE services (MT)

- To conduct NDE services (Eddy Current)

- To provide technical assistance / guidance to other inspectors

- Respond to technical queries either by client / in-house in relation to lifting equipment, load-testing and inspection services

- To lead team in project specific work

- To be main liaison with person-in-charge at customer premises

- To be liaison with classification surveyor

- To prepare specific job safety analysis for project specific work

- To prepare and issue reports for all related inspection work

- To prepare work procedure for project specific work

- To provide technical analysis to inspection related work / results

- Any other ad hoc duties as and when assigned

Job description

Non-Destructive Testing (NDT) technicians examine structures, vehicles, and products for flaws and structural weaknesses using non-destructive testing techniques. They conduct material tests, interpret the results, and generate reports on their findings.

Requirements

Bachelor's degree in mechanical engineering, structural engineering, or a similar field.

Relevant NDT certification.

10+ years' experience as an NDT technician.

Advanced knowledge of NDT technologies including ultrasound, infrared, and radiographic.

Job Description & Requirements

1) VERY FAMILIAR WITH USING THE AUTOCAD SOFTWARE TO DO DRAWINGS.

2) AT LEAST 2-5YEARS EXPERIENCE IN AUTOCAD SOFTWARE

3) 3 - 5 YEARS WORKING EXPERIENCE.

4)ABLE TO DRAFT IN 2D AND 3D IN AUTOCAD, SOLIDWORKS.

5) ABLE TO DO FEA.

6) CAN ABLE TO WORK INDEPENDTLY ONESELF AND COMPLETE THE DRAFTING ON TIME WHICH HAS BEEN ASSIGNED.

2. SKILLS

Revit

Microsoft Office

Construction

Asbuilt Drawings

BIM

ABLE

Architectural

Drawing

Electrical

3D

Fabrication

AutoCAD

Civil Engineering

Layout

CAD

Summary

The Business Support Executive is responsible to provide high-quality customer support through processing orders to shipment and delivery of orders. The Executive is also responsible for managing external customers and factories, coordinating with internal colleagues. This role also involves answering calls or emails from customers, participating in meetings with the factories and Sales.

Responsibilities

• Attend to pre-sales enquiries on product availability, lead time and price.
• Initiate and follow up on new item creation/customer creation in the system.
• Customer PO and contract review, including but not limited to the price and cost analysis, contract clause, and credit.
• Ensure price and credit have been approved before entering the ERP system.
• PO operation based on the sales order demand, track with vendors not only the inter-company vendor but the 3rd party about the schedule to meet customer’s demand.
• Daily order tracking & updating to ensure project schedule is under control.
• The shipment arrangement includes getting items from vendor and schedule pickup from customer.
• Follow-up on payment and forwarder details with customers and the factory.
• Review LC draft, prepare and collate documents from various factories for LC presentation.
• Coordinate with related parties on product quality issues.
• Communicate and provide timely responses between customer, sales, operation and factory.
• Generate and update sales order backlog reports to the sales & customer for update.
• Weekly & monthly sales & order forecast collection and summary.
• Support request from management e on reports from management’s request.
• Support manager to monitor the execution process of commercial contracts to conform to the company compliance & policy.
• Any other tasks assigned by manager.

Requirements

• Minimum Diploma or equivalent with experience in Customer Service support for at least 3 years.
• Work experience in import/export business, order fulfilment and management or purchasing function is desired.
• Responsible and reliable with integrity, highly adaptable and a great sense of teamwork.
• Willingness to learn new skills and open to development, willing to work extra hours if required.
• Proficient in Microsoft Office & ERP systems, analytical and sensitive to numbers.
• Good interpersonal and communication skills.
• Strong sense of urgency and self-motivation.
• Customer-focused, clear thinker and team player.

Job Description & Requirements

Responsible for managing procurement operations for an organisation’s projects, a Senior Procurement Executive ensures that all procurement activities and processes meet quality standards. The Executive also leads efforts in improving the procurement processes by proposing sourcing strategies and suggesting improvement initiatives to enhance the organisation’s ability to meet project deadlines. The Executive should typically come from an engineering background with production or design work experience. Traits such as good interpersonal and communication skills are important for this role as the Executive has to interact frequently with vendors and external parties, and manage the vendor selection processes as well as vendor performance. The Executive may also be expected to prepare training materials to develop the team’s procurement capabilities.

• Analyse data to propose changes to procurement policies and workflows.
• Clarify product specifications, cost estimation and project logistics.
• Develop new vendor relationships.
• Develop sourcing proposals.
• Draft contracts for management approval.
• Ensure procurement operations and workflows comply with regulatory safety and quality requirements.
• Evaluate vendor performance to propose recommendations for future business dealings.
• Liaise with key stakeholders on modifications to sourcing proposals.
• Manage non-conformities in delivery schedules and products.
• Monitor procurement budget and expenditure.
• Participate in strategic sourcing activities, bid evaluation, and vendor selection processes.
• Prepare bid solicitations based on pre-qualification and assessment criteria for vendor selection.
• Prepare vendor category and spend analysis reports.
• Review and shortlist bid submissions.

2. SKILLS

Negotiation

Vendor Relationships

Microsoft Office

Microsoft Excel

Construction

Inventory

ERP

Supply Chain

Purchasing

Procurement

Time Management

Strategic Sourcing

Communication Skills

Pricing

Sourcing

Shipping

NCS Gov+ offers government agencies transformative digital solutions, including IT modernisation & cloud computing, aimed at enhancing citizen experiences. As our Client Delivery Lead in Gov+, you will play a pivotal role in ensuring the quality delivery of projects while driving impactful outcomes for key clients.

• Collaborate with the Client Service Lead to align NCS offerings, including applications, infrastructure, cybersecurity, communication engineering, digital solutions, and thought leadership, with the client’s needs.
• Serve as the primary point of contact for project and managed services delivery.
• Foster strong relationships with clients, stakeholders, and multifunctional project teams to deliver business value.

What You’ll Do:

• Develop business opportunities and ideate solutions using technology and process innovations.
• Create sustainable growth opportunities that align with NCS’s core capabilities.
• Direct teams across different Service Organisations (SOs) to meet revenue, quality, and customer satisfaction targets.
• Oversee program delivery and maintain accountability for client services.

What You’ll Bring:

• Deep industry domain expertise to understand and frame client challenges effectively.
• The ability to engage and advise clients on transformative ideas and business solutions.
• Strong project management and technical skills to lead diverse teams and navigate delivery complexities.

We are hiring for a highly driven and motivated Manager, Internal Communications (APAC) position based in Singapore. The successful candidate will work in the regional Internal Communications team reporting to the Chief of Human Resources, and support local in-market teams to deliver internal communications strategies. 

What will be your mission?

• Working with the regional internal communications team, develop innovative internal communications campaigns, clear narratives, and programmes to engage organisation’s employee base, with a focus on the foodpanda brand and APAC region
• Develop editorial content and work closely with regional and business teams to ensure appropriate messaging
• Build stakeholder relationships across departments and regions to establish relevant messaging and tactics for each campaign and provide internal communications counsel for internal stakeholders
• Lead and support with hybrid event set-up and execution (e.g. Town Halls) to make sure we reach out to all teams
• Support internal communication from the management team through various channels 
• Build a robust community of internal ambassadors to help build a strong engagement
• Measure results of internal communications efficacy and report in a timely fashion
• Manage and support issues management, when necessary
• Work closely with PA & PR teams to make sure there is cohesion between internal and external communication narratives
• Develop and maintain internal communications Standard Operating Procedures, such as internal comms calendars and distribution lists​​​​​

The Food and Beverage Service Associate is responsible for delivering friendly and efficient Food and Beverage service according to hotel Standard Operating Procedures in order to meet guest dining experience expectations.

We are hiring for the following outlet:

• Long Bar
• Raffles Courtyard
• The Grand Lobby
• Tiffin Room
• yi by Jereme Leung

Primary Responsibilities 

Food and Beverage Service

• Provides excellent service at all times to guests based on established hotel standard operating procedures.
• Greets and farewells guests and colleagues in a friendly and courteous manner.
• Assists colleagues and guests efficiently and in a professional manner.
• Takes responsibility for residents’ and guest belongings in the restaurant or bars.
• Has extensive knowledge of our food & beverage menus in order to service our product, including liquors and cocktails.
• Offers menu options and advice and takes orders.
• Offers drinks, pre, during and after meal service.
• Remembers guest’s preferences to extends personalised service.
• Takes guest’s Food & Beverage orders accurately and assures correct input in Point of Sales system.
• Double checks order list before "sending" ticket to the kitchen.
• Anticipates guest’s needs.
• Verifies guest satisfaction with each table during each course served.
• Uses the guest name appropriately and communicates it to restaurant colleagues and managers.
• Serves food in a timely and efficient manner.
• Arranges and maintains all assigned side stations and continually stocks each station before and after every shift.
• Makes sure all silver and glassware is polished, wiped and spotless.
• Keeps all side stations clean at all the times.
• Keeps chairs and banquettes clean and clear of debris.
• Marks tables appropriately to food & beverage order for each course to ensure proper delivery.
• Makes sure that all product served are accounted for on the final bill before presenting it. 
• Up keeps and clears tables between courses throughout the dining experience.
• Picks up check before guest leaves and give guests a warm farewell while thanking them for their visit.
• At the end of the shift, delivers all checks and reports to the appropriate place according to established standards. 
• Adjusts service to suit guests’ requests and personalises any interaction with the guest.
• Uses a Heartist® approach – makes guests Feel Welcome, Feel Heart-warmed, Feel Incredible, and Belong.
• Actively engages in upselling and adds value.
• Relays any guest complaints to manager.
• Ensures efficiency of work in dish wash, pantry, and service preparations.
• Ensures cleanliness and work safety in food preparation and service areas.
• Carries out ad-hoc duties as assigned including, but not limited to sending operating equipment for cleaning or burnishing on weekly basis, sending soil linen for exchange for clean ones and collecting Food & Beverage requisition on daily basis. 
• Ensures service standards and individual performances is aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.

Learning and Development

• Participates in training activities to improve knowledge and skills.
• Attends daily briefing and monthly meeting conduct by the manager.

• This role will be based in Singapore
• As part of the Middle East, Africa and Asia Pacific (MEA APAC) Procurement team, the Manager, Procurement Controlling and Analytics is responsible to manage and drive the administration, financial planning, Profit and Loss (P&L), operational processes and performance reporting of the procurement department in the MEA APAC region.  

Responsibilities

1. Top line co-management of Procurement revenue Asia

• Functionally co-manage Asia procurement revenues.
• Co-responsible of the consolidation, management of the operational process and performance reporting of the 3 regional HUBs (MEA, Pacific and Asia) of the MEA APAC region.
• Co-responsible for managing, centralizing and monitoring the revenue of procurement department for multiple countries of the Asia region and profit centre. Act as an internal consultant and business partner to build, implement and animate transverse processes.
• Manage revenues declaration (from suppliers) and lead invoicing process to ensure the exhaustivity of turnover in coordination with procurement category managers and corporate finance.
• Build dashboard and reporting to support the procurement team and organization to analyze top line performance, define action plan and optimize revenues.
• Prepare monthly and quarterly (financial and operational) analyses to better drive performance. Create, improve and provide recurring and ad hoc reports. 
• Improve automation of data analytics, calculation and assessment of Procurement KPIs.
• Coordinate with the central corporate procurement team and the local finance the required business data.

1. P&L monitoring MEA APAC

• Responsible for managing, centralizing and monitoring Procurement P&L for the region (from revenues to Ebitda).
• Prepare and animate monthly and quarterly performance reviews.
• Collaborate with various internal (Procurement team, Finance, Credit management) and external stakeholders (suppliers, auditors, etc).

1. Budget and forecast planning & Risk and credit Management

• Support forecasting & budget planning processes for Procurement in collaboration with both local Finance department and Corporate Procurement department.
• Manage, centralize and prepare financial performance reviews for the region and budget presentation.
• Own the credit management process, contribute to the ageing balance monitoring and support category managers in payment collection.
• Create dashboard and reporting on ageing balance.
• Monitor suppliers‘ dependency and their financial rating.

1. Digital Solution Deployment and Management Asia

• Deployment of Procurement digital strategies and solutions related to closing the procure-to-pay (P2P) loop.
• Manage hotel and supplier onboarding with P2P solution provider(s).
• Co-ordinate with I.T., Operations, Suppliers and Digital partner to support optimizing onboarding process and change management.
• Prepare and present reports to management.

1. Administration and business process

• Own the procurement administration and processes. Ensure that all documentation are organized, up to date and accessible to all stakeholders.
• Manage and centralize the procurement supplier and contract database. Create and provide reporting on main KPIs.
• Responsible for the implementation and monitoring of group processes. Ensure the department is in line with corporate guidelines.
• Manage audit processes and ensure corrective action are met.
• Support category managers with supplier KYCs, dependency and financial rating.

• Provide pre-sales technical support to propose cost competitive system design solution based on tender spec & customer requirement
• Design solutions for Access Control, CCTV, Public Address, Emergency Voice Communication, Fire Alarm, Integrated Security Management and other necessary system as deemed required by the prospective customer / project (90 %)
• Foundational understanding of IT and Network systems will be necessary in design and technical assessments.
• Knowledge of Cyber-security issues and solutions will be an advantage.
• Review technical specification, system schematic, floor-plan drawings documents
• Provide system proposal and design that meet requirements & be cost competitive
• Manage the technical Compliance Appraisal, prepare Bill of Quantities and system write-up for the designed systems
• Manage Installation Work Appraisal (Scope of Work for installation)
• Prepare technical document submissions & product sourcing
• Support technical meeting with customers, end-users, consultants & vendors etc
• Demonstrate systems / products performance to clients and staffs
• Collaborate with sales, purchase & admin teams to meet tender submission date in time
• Product evaluation & POC support on potential system
• Report various system job request status with respect to milestone schedule to Section Head and all technical problem hindering system design progress

The Food and Beverage Service Executive supervises the team by proactive, interactive and reactive leadership, allowing each member of the team to feel confident and to completely satisfy our guests during their dining experience. He/she assists the management in supervising the overall operation and service standards of the restaurant to meet and exceed guest’s dining experience expectations. 

We are hiring for the following outlets:

• Raffles Courtyard
• The Grand Lobby
• Tiffin Room
• yi by Jereme Leung

Primary Responsibilities

Oversees Daily Operations and Achieving Targets

• Oversees the set-up and operation of a station/section in a restaurant.
• Supervises and participates in running an efficient and profitable operation in the assigned areas. 
• Assists the Outlet Manager/Assistant Outlet Manager in enabling employees achieve highest service and product delivery standards with a highest degree of client care and service at all times.
• Provides services for guests such as order taking and promoting the restaurant food and beverage offerings.
• Provides excellent service at all times to all of our guests based on established hotel standard operating procedures.
• Assists colleagues and guests efficiently and in a professional manner.
• Has extensive knowledge of our food & beverage menus in order to service our product, including liquors and cocktails.
• Offers menu options, advice and takes orders.
• Offers drinks, pre, during and after meal service.
• Remembers guest’s preferences to extends personalised service.
• Takes guest’s Food & Beverage orders accurately and assures correct input in Point of Sales system.
• Double checks order list before "sending" ticket to the kitchen.
• Verifies guest satisfaction with each table during each course served.
• Uses the guest name appropriately and communicates it to restaurant colleagues and managers.
• Serves food in in a timely and efficient manner.
• Arranges all tables following established standards.
• Arranges and maintains all assigned side stations and continually stocks each station before and after every shift.
• Makes sure all silver and glassware is polished, wiped and spotless.
• Keeps all side stations clean at all the times.
• Keep chairs and banquettes clean and clear of debris.
• Marks tables appropriately to food & beverage order for each course to ensure proper delivery.
• Makes sure that all product served are accounted for on the final bill before presenting it. 
• Up keeps and clears tables between courses throughout the dining experience.
• Picks up check before guest leaves and wishes guests a warm farewell while thanking them for their visit.
• At the end of the shift, delivers all checks and reports to the appropriate place according to established standards. 
• Follows through opening and closing duties. 
• Adjusts service to suit guests’ requests and personalises any interaction with the guest.
• Uses a Heartist® approach – makes guests Feel Welcome, Feel Heart-warmed, Feel Incredible, and Belong.
• Ensures service standards and individual performances are aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.
• Ensures NEA rules and regulations are met and achieve.  
• Actively engages in upselling and adds value.
• Relays any guest complaints to manager.
• Ensures efficiency of work in dish wash, pantry, and service preparations.
• Ensures cleanliness and work safety in food preparation and service areas.
• Carries out adhoc duties as assigned including, but not limited to sending operating equipment for cleaning or burnishing on weekly basis, sending soil linen for exchange for clean ones and collecting Food & Beverage requisition on daily basis. 
• Providing a Leading and Consistent Guest Experience
• Promotes sales through direct guests’ contact. 
• Constantly obtains guest feedback during operation ensuring guest satisfaction.
• Handles minor complaints and reports to the managers for proper follow up.
• Builds strong relationships with local guests and builds loyal following as foundation for a successful operation. 
• Maintains levels of confidentiality and discretion of the guest, colleagues, operator at all times. 

Management and Leadership of Outlet

• Acts as a mentor and role model to the Food & Beverage Associates.
• Proactive, innovative with in depth Food & Beverage and market knowledge. 
• Observes colleague’s individual performances, grooming, and punctuality and communicates with the managers accordingly. 
• Provides a high level of Safety and Security for guests and colleagues. 
• Checks daily opening and closing duties.

Training, Learning and Development of the Team

• Conducts regular on the job trainings for colleagues to develop their skills and knowledge. 
• Assists in records and submits monthly On-the-Job Training hours to Food & Beverage Office before the 15th of each month.
• Guides the departmental orientation for new hires.
• Ensures that colleagues are aware of hotel rules and regulations.
• Ensures that colleagues are trained on fire and safety, emergency procedures and hygiene.

What do we expect from you?

Under the general guidance of the Purchasing Manager or any other authorized by the management, you are responsible for, including but not limited to, storage, issue, maintaining and accounting for Food & beverage, general supplies and for maintaining cleanliness of the stores area as per Municipality standards

How your day looks like?

• To ensure that all goods received in the Hotel are properly supported by valid hotel purchase orders.
• To examine both quality and quantity of goods received in coordination with related department Heads before accepting delivery.
• To ensure that goods are promptly moved to Stores or the concerned department once received.
• To ensure that outgoing goods are properly documented and accounted for.
• To closely monitor with the Purchasing Officer all pending or partial deliveries.
• To be responsible for recording and distributing reports as required.
• To perform the physical count of all storeroom stocks and month-end inventory, with final balances to be reconciled with the general ledger month-end balance.
• To prepare monthly cost reports
• To assist Purchasing Department when required
• Any other ad-hoc tasks assigned by the Purchasing Manager and the Director of Finance.

     How do I deliver this?

• Tell it like it is- Authentic, honest, you mean it, sincere, true.

• Have fun and make friends - fun, energetic, whimsical, upbeat, “wink", casual.

• I've got your back- Accountable, responsible, makes up for own promises, knows how to take ownership, follows - thru, dependable.

• Play to win - Original, cutting edge, new, "outside the box”; open to new possibilities, different.

• Right here, right now - Attentive, detail-oriented, always focused, always in the moment, precise, owns the guest.

What do we expect from you? 

We are seeking a detail-oriented and proactive Accounts Receivable Executive to join our finance team. The successful candidate will be responsible for managing all aspects of accounts receivable, ensuring timely and accurate invoicing, payment processing, and customer account management. This role requires strong communication skills and the ability to work collaboratively with various departments to support the company’s financial health. 

How your day looks like? 

Key Responsibilities: 

• Invoicing and Billing and prepare manual invoice & credit noted where and when required 
• Generate and send out invoices to customers in a timely and accurate manner. 
• Verify that transactions comply with financial policies and procedures. 
• Investigate and resolve billing discrepancies / enquiries 
• Contact customers via phone, email, or mail to follow up on outstanding payments. 
• Reconcile customer accounts and resolve discrepancies or billing issues. 
• Prepare regular reports on accounts receivable status, including aging reports. 
• Assist in the preparation of financial statements and other accounting reports as required. 
• Address customer inquiries and resolve any issues or concerns related to billing and payments. 
• Report on monthly accounts receivable ageing analysis and detailed accounts’ ledgers. 
• Point of contact for Guest Ledger and liaison with Front Office. 
• Process and timely issuance of Statement of accounts and follow up on delinquent payment. 
• Provide ad hoc support to operations accounts team. 
• Process credit applications, ensuring that clients are notified promptly and professionally. 
• Ensure all invoices / statements are issued on a timely basis. 
• Maintain positive working relationships with customers to facilitate timely collections. 
• Maintain accurate and up-to-date customer account records. 
• Monitor and pursue collection of overdue accounts. 
• Hold Credit Meeting on a weekly basis and write minutes. 
• Ensure compliance with company policies and accounting standards. 
• As and when any Ad-hoc task given by superior 

Preferred Skills: 

• Familiarity with industry-specific billing and collection practices. 
• Strong problem-solving skills and the ability to handle difficult customer situations. 

How do I deliver this? 

• Tell it like it is- Authentic, honest, you mean it, sincere, true. 
• Have fun and make friends - fun, energetic, whimsical, upbeat, “wink", casual. 
• I've got your back- Accountable, responsible, makes up for own promises, knows how to take ownership, follows - thru, dependable. 
• Play to win - Original, cutting edge, new, "outside the box”; open to new possibilities, different. 
• Right here, right now - Attentive, detail-oriented, always focused, always in the moment, precise, owns the guest. 

You are responsible for delivering a Great Customer Experience that contributes to the Sales and Profit in your store.  You always put our customers first and offer assistance and share your Product and Fashion knowledge

The Recruiter is responsible for Service Excellence throughout the recruitment cycle. They act as a brand ambassador for the client, focused on delivering exceptional talent while providing proactive and timely communication on the status of the search. They serve as subject matter expert in talent acquisition and provide consultative direction and industry expertise to hiring leader.    

• Work Location: Candidates must be open to work in either of the client sites: RR Solutions Asia Pte. Ltd. 10 Tukang Innovation OR 1 Seletar Aerospace Crescent
• Work Arrangement: Hybrid (3x in the client office per week)
• Work Schedule: Day shift/ APAC shift

Specific Requirements:

• Minimum of 5 years' experience in full-cycle recruiting, preferably within the engineering or advanced manufacturing sectors.
• The ideal candidate should possess strong stakeholder management skills and the ability to independently manage the entire hiring process with minimal supervision.  

Responsibilities:   

Finding Candidates:  

• Lead a detailed job scope meeting with the hiring leader to determine position specifications, providing relevant market data and recommendations on possible approaches to the search or candidate requirements.
• Review of candidates who have applied via the Applicant Tracking System (ATS).
• Evaluate candidate qualifications against position requirements and determine who to move forward in the recruitment process.
• Develop and manage recruitment marketing plans or sourcing plans to determine the most appropriate candidate sources that align to the search requirements.
• Source candidates via resume databases, search engine and networking sites using Boolean search language.
• Solicit and pursue referrals from business networks and/or internal referrals.
• Utilize Cielo’s proprietary software for mobile and email campaigning to talent communities.

Engaging Candidates:

• Use an appropriate mix of media to connect with talent communities (phone, email, social media, etc.).
• Articulate value proposition to candidates who are interested in the job opportunity.
• Prepare candidates for interviews, coaching them on logistical information, interview schedule, appropriate attire and overall expectations.
• Ensure candidates are provided with timely updates concerning the status of their applications and interviews.

Assessing Candidates:

• Draft and utilize phone interview templates appropriate to the job description.
• Use independent judgement to compare candidate phone interview notes and skills assessments with position requirements to determine if the candidate is a match for the role or a potential match for other open positions.
• Issue skills testing as needed and evaluate results (if process dictates).
• Review background and reference information (if process dictates).

Influencing the Hire:

• Keep candidates engaged throughout process, ensuring consistent communication on the status of the search.
• Partner with hiring leader to determine offer details, using market data and compensation guidelines to support recommendations.
• Articulate a job offer to candidate and drive for candidate acceptance, anticipating and negotiating counter-offers as appropriate.

Service Excellence:

• Strict adherence to all regulations (OFCCP and all other compliance standards set forth).
• Work to deliver a strong candidate slate, continuously building talent pipelines to ensure there are multiple qualified candidates in play at all times.
• Provide accurate and regular reporting of recruiting activities to the hiring leader and Cielo leadership to depict both metrics and efforts.
• Identify perceived difficulties with searches and research and recommend solutions to both internal and external stakeholders.
• Proactively and regularly communicate the status of each search to the hiring leader, providing a consultative approach with recommendations on how to move forward. 

Team Summary

The SMT Cluster, Global Clients & Global/Regional Acquirers Client Services team is currently a team of 9 located across the region covering clients in 3 countries: Singapore, Malaysia and Thailand. It also covers Global Clients and Global Acquirers who have presence in the Asia Pacific region. 

The team is accountable for managing the post-sale and operational relationships of clients by overseeing onboarding and implementation processes, maximizing adoption of deployed products, driving Client Success outcomes, and optimizing client performance.

What a Senior Director, Head of Client Services (CS) – SMT Cluster, Global Clients and Global/Regional Acquirers does at Visa?

The Senior Director, Head of Client Services (CS) – SMT Cluster, Global Clients & and Global/Regional Acquirers is a senior leadership role, reporting to the SVP, Head of AP Client Services, and will lead the team responsible for managing the post-sales and operational relationships of clients by overseeing onboarding and implementation processes, maximizing adoption of deployed products, driving Client Success outcomes, and optimizing client performance across the SMT markets, Global Clients and Global/Regional Acquirers.

The Senior Director is expected to provide strategic, functional, and technical leadership for all the operational activities for applicable clients, including the cross functional delivery of systems and services. They will define and deploy client service strategies across the different client types including proactive Client Success planning. This will ensure their client operational goals/success metrics are understood, intended outcomes are met and client readiness activities for upcoming mandates are tracked in Client Success Plans. In addition, a key tenet will be to develop and enhance success metrics for the team they lead to ensure Client satisfaction is not only measured, but is exceeded, using net promoter scores, survey results, OKRs, in person meetings, outreach calls, and other factors to determine accountability and proactive engagements by their team members. 

The Senior Director is accountable for building a high-performing and cohesive team, aligned to the global Client Success strategy, by providing leadership to a team of individual contributors. They should do this through coaching, setting strategic direction and applying working knowledge of Visa products, systems, and procedures. They are accountable for personifying the Visa leadership principles while providing guidance to direct reports, cross-functional staff, and senior management to proactively drive Client Success whilst ensuring effective resolution of high-priority issues with potential of significant financial implications.

In this role, you are expected to:

• Lead courageously to inspire the SMT Cluster, Global Clients and Global/Regional Acquirers Client Services team, focused on delivering excellent client experience and optimizing our clients’ performance.
• Be a member of, and active participant in, the AP Client Services Leadership Team and the SMT Cluster, Global Clients & Acquiring Leadership Team.
• Own the expense budget for this group, as well as revenue and sales targets and Objectives/Key Results based on the multi-year Client Success transformation.
• Drive the development and delivery of key strategic initiatives in support of the global Client Success transformation, inspiring and holding team members to account for enacting key changes in support of the future state vision.
• Establish and foster outstanding relationships with executive management team stakeholders from Clients and is adept at independently managing and resolving challenging and complex client escalations by obsessing about clients. 
• Develop and maintain outstanding relationships with key Visa cross-functional stakeholders. Represents the voice of the client on all operational initiatives and issues with key internal partner organizations including Sales, Product, Global Clients, Global/Regional Acquirers, Finance, Risk, Legal and Technology.
• Build and maintain highest quality relationships across all key clients, industry participants and regulatory bodies. Establishes thought leadership in domains on payments, operations, innovation and technology. 
• Own the holistic post-sale and operational relationship of the client portfolio, acting as a key ambassador of all Client Services teams by providing the central voice of Client Services to Clients and Sales Account Owners.
• Act, on an ad-hoc and as needed basis, as the central escalation point for managing client escalations concerning major incident/crisis responses.
• Provides thought leadership expertise on the latest global payment processing trends, Visa solutions, and technologies to provide a world class Client experience.
• Manage all Client Services staff in the SMT cluster, some of whom dual report to other Client Services functions, requiring partnership and coordination with other Client Services Leads.
• Be available for international travel 40% of the time due to the regional footprint of clients, direct reports and team members.

Why this is important to Visa?

This senior leadership role is an exciting opportunity to be at the forefront of and shape Visa’s Client Success transformation, by leading and developing a high-performing team of Client Success Managers to maximize client benefits realization and value from Visa products via proactive optimization processes.