Job Highlights

• Net Profit Sharing
• Good staff welfare and benefits
• Flexible and cozy working environment
• 5 working days

Job Description

• Plan and organize strategies that improves the staff morale and happiness.
• Prepare monthly payroll, including processing of reimbursements, CPF and claims.
• Compile all OT calculations and monthly variable bonus calculations.
• Attendance checking for all outlet employees
• Administer pay-related leave matters and insurance claims & business grants.
• Medical claim tracking and reimbursement
• Apply, issue and renew passes for foreign workers.
• Draft job descriptions, manage job postings, screen candidates and conduct interviews.
• Administer all relevant paperwork for employees including employment contracts, onboarding forms, uniform deposits and entry of information into INFOTECH HRIS System.
• Prepare employment contract, promotion letter, termination letter, disciplinary action letter etc
• General filing and scanning of employee’s P-file
• Manage employee P-file and data maintenance
• Issue uniform and name badge to new hire staff
• Draft and conduct staff happiness surveys and counseling as needed.
• Plan and implement training programs.
• Administer the training and grant matters
• Manage all office administration matters – for instance stationery, pantry supplies and so forth.
• Any other ad-hoc duties required

KPI:

• Achieve a net income of more than 10% consistently for the year (bottom line)
• Obtain Time to hire rate of 30 days for all vacant positions
• All outlets minimum headcount manpower is achieved consistently for 3 months with no major food hygiene lapse
• Staff handbook, online training system is comprehensive and enforced consistently resulting in strong corporate governance across all HQ departments and outlets
• Maintain staff turnover rate at below 8% annually
• Improve staff retention rate at 30%
• Ensure that all talent acquisition matches the CEO & Director's requirement and needs
• Able to accurately measure staffs happiness through surveys and conduct a Goal/ KPI re-alignment exercise at least once every 6 months
• All P-files and all office administrative duties are documented and maintained to the highest standards
• On average less than 1 error a month is made during his/ her payroll duties
• All Full time staff complete world manager quiz on their every Quarter via TRS Academy App with 100% pass rate
• All outlets FULL-TIME staff come back office for a full day HQ restaurant proficiency course by End of every calender year
• Ensure successful launch and management of the individual outlets and HQ EXCO functions

Requirements:

• Minimum 2 years working as HR preferably in the F&B industry
• Strong interpersonal and communication skills
• Ready to step of their comfort zone to take on new challenges and grow with the company
• No age limit , all are welcome.

Benefits:

• Hospitalization and Surgery Insurance
• Good career advancement opportunities

Interested candidates, please contact HR Dept at 98889975 or 92978413.

Only shortlisted candidates will be contacted. Thank you

Job Responsibilities:

1) Understand the business goals, identify performance gaps, and recommend solutions

2) Develop, plan, prepare, implement, and improve the training program for staff

3) Update and maintain the training manual, materials, and knowledge base

4) Conduct soft-skills training for all outlets staff according to SOP and required standards

5) Design and implement training framework and ensuring full use of our company's internal training app

6) Plan, implement, execute, and evaluate training plans.

7) Co-ordinate and communicate effectively on staff performance issues with the HR & Operations department

8) Manage and track induction and onboarding program for new employee

9) Responsible for identifying all the staff training needs and actively involved in the professional upgrading of the staff skill set and mindset

10) Work on all areas of training including product knowledge, customer service, service excellence and other modules in the total training regime

11) Evaluate and ensure the effectiveness of the training program

12) Manage the company's call center department

13) Conduct compliance and CCTV audit checks of outlets remotely

14) Ensure all Recovery, Disciplinary, Retraining and Compliance (RDRC) is conducted in a timely manner

Job Requirements:

- Possess a Bachelor's Degree in Business/Hospitality or equivalent

- Proven working experience as a Training Manager with 5 years in strategic planning and relevant experience in an reputable Restaurant Chain (preferably with full ACTA Certification)

- Track record in designing and executing successful training programs.

- Familiarity with traditional and modern training methods (mentoring, coaching, on-the-job or in-classroom training, e-learning, workshops, simulations etc.)

- Excellent communication and leadership skills.

- Ability to plan and manage time effectively

- Strong multitasking skills

Job Benefits:

1) Running a well respected company in the industry that is known for being the only homegrown affordable QSR ramen chain serving affordable food to the locals

2) Daily Free Office Staff meal

3) Free flow office coffee and drinks

4) Quarterly staff recreation and entertainment budget (for managers' use only)

5) 14 Days Annual leave

6) Individual Profit-Sharing bonus of company's annual net income

7) Hospitalization and Surgery Insurance Coverage

8) Free Private Clinic Consultation

9) Paid medical and compassionate leave