In your role as an Operations Assistant, you will ensure the right execution of routines that support an efficient, consistent and compliant operations as well as adherence to standard operating procedures.

Your assignment

• Ensure that the execution of daily routines are according to the agreed Standard Operation Procedures, process flow and service level agreement
• Support the process of identifying root causes for issues which impact negatively on store operations and use these insights to adapt routines and processes in order to improve the customer experience
• Secure good collaboration with the Customer Contact Centre in securing a fast and easy resolution process for customers
• Actively work to offer alternative solutions that meet the needs of individual customers’ to secure a good recovery of any disappointment in the customers’ journey.
• Support and work according to the inventory routine, in order to maximize stock accuracy and achieve product availability for the customers.

What a Director, Operations and Payments Network, Asia Pacific does at Visa:

This role reports to the VP, Global Operations and Networks Payment (with a dual dotted line reporting into the VP, Commercial & Money Movement Solutions, Client Services AP and to the VP, Visa Direct AP).

The Director, AP Operations and Payments Network is responsible for leading and developing multiple teams across the AP region, including Payment Operations, Client Support, Service Management, Implementation Management, Partner Service Management, Payment Application Support and the Payment Operations Command Centre.

Key responsibilities include:

• Provide leadership and guidance for the department, teams and direct reports and serve as an escalation point for internal stakeholders, clients and partners
• Oversee all critical responsibilities of the department, prioritising the timely execution of payment processing activities and the delivery of a high-quality service to clients
• Closely monitor and take action to ensure the effective and timely execution of all regulatory obligations and process
• Build a strong and cohesive team by providing leadership through coaching, setting strategic direction and applying working knowledge of Visa products, systems and procedures
• Ensure all processes adhere to best practice standards, ensure compliance with all applicable regulations and mitigate risk
• Accountable for the identification, registration and mitigation of risks that reside within the functions
• Translate strategic goals into operational plans and ensure delivery
• Define the KPIs for the department to measure performance, output and quality and feed into continual improvement and provide status updates to key VPL and Visa Direct stakeholders
• Maintain a strategic focus through ongoing dialogue with business partners, seeking to gain an understanding of key strategic objectives.
• Build effective relationships with clients to enable effective delivery of implementations, including the respective KPIs and reporting capabilities
• Build and maintain relationships with key stakeholders within both Visa payments Ltd and Visa (Direct) Teams to ensure that Readiness can effectively support the deployment of products and during life cycle
• Lead and co-ordinate discussions with other heads of department to promote effective cross-functional collaboration and efficiency
• Develop the management team and staff to drive performance improvement, retention and succession

Team Summary

The AP Operations and Payments Network team is a critical department which is responsible for significant parts of the payment, client and network partner lifecycle.

About the job

Reporting to the IKEA Business Operations Manager, you are to support sales maximisation in your business area by leveraging on existing IKEA product range and tools.

Your assignment

• Understand and address customer needs, creating detailed quotations, and providing guidance for informed purchasing decisions, especially in IKEA's furniture, kitchen, and home accessories range.
• Prompt response to inquiries, offering tailored solutions, and recommending supplementary items to enhance the customer buying process.
• Ensure pricing accuracy of Purchase Orders, coordinate bulk purchases, oversee stock levels and transfers for order consolidation, maintain financial transparency, and optimize cost-effectiveness through collaboration with Sales Supply and Support teams.
• Prevent possible shortages or delays by monitoring stock availability and picking status from the In-store Logistics team, while improving efficiency through the implementation of a multi-store fulfilment model.
• Efficiently coordinate deliveries to ensure timely and accurate arrival, thereby enhancing customer satisfaction.
• Manage order follow-ups, maintain financial records, and ensure successful transactions via customer communication and e-invoice submission after service.
• Diligently pursue resolution for unsuccessful orders or refunds, promptly resolving the issues to uphold customer trust.
• Support the Business Operations Manager in managing project-based orders and fulfilling assigned tasks.

Your Career

You will work firsthand with our valued customers to address their complex post-sales concerns where analysis of situations or data requires an in-depth evaluation of many factors. You’re a critical thinker in understanding the methods, techniques, and evaluation criteria for obtaining results. You’ll enjoy networking with key contacts outside your own area of expertise, with a strong capability of detailing difficult technical issues to both non-technical and technical professionals.

You will regularly participate in technical discussions with multi-functional teams, creating an environment of transparency that ultimately leads to better products, better working environments, and better cybersecurity. Your quick thinking and support to our clients provides the fast assistance they need to keep their environments secure – which means you’ll need to move quickly, thoughtfully, and provide technical assistance as needed (often, in high pressure situations).

Your Impact

• Provide Technical Support to customers and partners
• Provide technical services include writing scripts, troubleshooting and best practices to customers
• Manage support cases to ensure issues are recorded, tracked, resolved, and follow-ups are completed in a timely manner
• Provide fault isolation and root cause analysis for technical issues
• Publish Technical Support Bulletins and other technical documentation in the Knowledge Base
• Review of technical documentation for training materials, technical marketing collateral, manuals, troubleshooting guides, etc.
• Travel to customer sites in the event of a critical situation to expedite resolution as required
• Provide on-call support for weekend and public holiday on an as needed basis

The Service Manager is accountable to ensure a seamless, efficient, and effective end-to-end implementation and execution of assigned ITIL processes.

Your key tasks

• Act as the single point of contact for one or more customers for IT Outsourcing (ITO) and Application Management Services (AMS) in the existing Avaloq SaaS Center, Platform operations and AMS L2, L3 Organizations
• Ensure the delivery of ITO & AMS services according to the Service Level Agreements (SLAs) contracted to our customers
• Regularly update, review or re-define SLAs with the customers
• Responsible of the external and internal communication in case of major incidents
• Coordination of internal departments in order to favour a quick solution and subsequent remediation actions
• Report regularly on the services’ status to the customers and to the Avaloq  Management Team
• Supervise the implementation of the Service Management processes and proactively initiate actions, required to maintain and/or improve the service level
• Keep an effective communication with the customer and the account managers, facilitating the communication flow between the customer and Avaloq
• Contribute to the increase of the customer satisfaction, through the internal “Voice of the Customer” portal
• Ensure tickets/requests raised contain the required documentation and follow defined SDLC processes
• Ensure clear representation and consistent communications internally and externally.
• Collate, prepare and submit/present defined KPIs and Statistics.

The Security Director is a strategic leader on the Global Security Team reporting directly to the Senior Director, Global Security. They will be responsible for bridging gaps between security strategy and process implementation in the APAC region and will identify and execute on actions which will improve the performance and efficiency of the security organization and its operations. This leader will directly manage team members, programs, and initiatives at a global level to include operations in Asia Pacific and Europe.

• Advises the senior management team on all security related issues and activities.
• Supports the development of annual security-centric planning, budgeting, and implementation activities.
• Leads the collaboration effort between Regional Security Teams and other internal function groups in successfully identifying, investigating, and mitigating economic loss and other risks to the Company
• Advances and supports the Security team in providing and tracking ongoing Programs training, interventions, and other security-centric activities.
• Develops and implements solid business and security-centric value measure metrics, trending, and benchmarking
• Manage the regional departmental budget
• As a leader, they will dedicate significant time to develop and retain talent, and to enable her/his senior team members to build and implement (“in the field”) institutional global, corporate security programs
• Provide regular security briefs and emergency updates were appropriate for the regional executive leadership teams
• Facilitate and maintain security operations and emerging security technologies
• Ensure ongoing external networking with peer organizations
• Participates in budget preparation and takes necessary actions to control and reduce costs
• Promotes individual professional growth and development by meeting requirements for mandatory/continuing education and skills competency; supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor, and resource to less experienced staff.

Job Title: DevOps Engineer - Cloud Infrastructure (APAC) 
Location: Singapore (on-site) 
MUST HAVE: Can speak both Mandarin and English

Unlock the Future of Cloud Infrastructure in APAC with Us!

Are you ready to play a crucial role in optimizing and securing our cloud infrastructure across APAC, including China? Join our dynamic team as a DevOps Engineer, where you will be the go-to expert for all DevOps matters in the region.

Key Responsibilities:

Cloud Infrastructure Management:

• Maintain and optimize cloud infrastructure for APAC, with a focus on China.
• Assist in migrating on-premises servers to the Cloud.
• Collaborate with the APAC Cloud Infrastructure Manager to ensure security by design in all projects.
• Automate and optimize OPEX costs on the Cloud.

Cybersecurity and Compliance:

• Maintain guidelines and standard operating procedures for infrastructure in APAC.
• Collaborate on the definition and execution of the IT infrastructure strategy.
• Address cybersecurity, privacy, and data protection incidents with the helpdesk and global operation teams.
• Design and implement SecDevOps processes and automation solutions.
• Ensure compliance with industry trends, introducing innovative solutions to optimize or design infrastructure.

Technical & Management Skills:

• Degree in Computer Science, Software Engineering, or related field.
• 2+ years of hands-on DevOps experience in the Public Cloud.
• Development experience in Python, Java, Golang, JavaScript, C#, Bash.
• Understanding of server fundamentals, virtualization, storage, and network protocols.
• Experience with CI/CD tools and pipelines (Jenkins, GitOps).
• Proficiency in Infrastructure-as-Code tools (Terraform).
• Familiarity with containerization and orchestration tools (Docker, Kubernetes, Helm).
• Exposure to Public Cloud platforms (Azure, GCP, Alibaba Cloud).
• Fluent in English and Mandarin for effective communication with China vendors.

Bonus Qualifications:

• Certifications from any Public Cloud and DevOps-related certifications.
• Experience in IT organizations supporting a mobile or "disconnected" workforce.
• 2+ years of experience in a global organization.
• Familiarity with enterprise IT architecture.

We are growing! We are currently looking to hire an experienced Key Account Manager for our office in Singapore where you will be based.

Who we are

Founded in 2006, our story started with two entrepreneurs. Today, we’re proud to be a global business. From Shanghai to Paris, we have 12 offices and operate across four continents in 70 countries. We are home to over 160 professionals from around the world, working together to serve more than 200 luxury clients.

At CXG, we love to evolve, elevate, and transform experiences while bringing brand promises to life. We offer strategic solutions that impact performance and elevate the customer experience of some of the world’s most iconic premium and luxury brands.

What you will be doing

You will join a dynamic and fast-paced environment and work closely with our global teams to develop strong and long-lasting relationships with our clients, coordinate with internal departments and deliver insightful, impactful client presentations to executive and board level stakeholders. Here, passion, integrity and “can-do” attitude are always top of mind. Your daily tasks will involve:

• Partnering with luxury and premium brands to help them transform and drive business impact through customer experience.
• Maintaining and nurturing your client portfolio by offering white glove service and added value.
• Collaborating with members of our international teams to design methodologies, develop new solutions and offer expert advice to our clients.
• Managing the entire account including stakeholders, internal departments, budget, and the quality of deliverables.
• Project Management- proposal, execution and delivery of projects.
• Delivering insightful and engaging face-to-face presentations to C-level executives.

What you will bring along

This role requires a passion about the luxury industry and customer experience. It also requires strong organization skills as well as past experience in a client-facing role. You should also have the below:

• Bachelor’s/ Master’s Degree in Administration, Business, Management or related field.
• 6-8 years of work experience preferably in retail and / or in a client-facing role (B2B).
• Verbal and written communication skills (persuasive, diplomatic communication skills with experience in presentations and proposal writing).
• Fluent in English (verbal and written).
• Analytical aptitude- ability to examine data to make meaningful inferences and analysis.
• Leadership skills (externally – ability to lead a meeting and internally – ability to take lead on a project).
• Consulting skills- ability to challenge a client brief and to ask meaningful questions.
• Excellent interpersonal skills.
• Time management- ability to manage time and resources effectively in a deadline-driven environment.
• Candidate must be Singaporean or holder of a PR

If you have what we are looking for, please make sure to attach your updated Resume with your contact details. Should your profile fit the requirements for the role, we will get in touch with you to get a deeper understanding of your profile, to discuss the role in more detail and potential next steps.

To know more about us, please visit our website: https://www.cxg.com

• Permanent position with variable bonus
• Must with office leasing background
• Minimum with 7 years of related experience and ready network

Job Responsibilities

•  Formulate and implement strategies to maximise rental and occupancy of the group properties.
• Secure new tenancies, identifying market segments and prospects.
• Conducting market research of competitors and market benchmarks of rentals and occupancy cost.
• Responsible for preparing and checking annual rental budget and rental forecast.
• Providing regular updates to Management on market supply, demand, pricing, competition and market positioning for the asset.

Requirements

• Bachelor of Science in Real Estate, Property Management, Estate Management, Business Marketing.
• 7 years of relevant experiences in marketing and leasing including 3 or more years in a managerial capacity.
• Sound understanding of the real estate industry with an extensive network of contacts.
• Strong presentation, negotiation and effective interpersonal skills.
• Candidates who are registered as Salespersons under the Estate Agents Act (EAA) or possess qualifications equivalent to Real Estate Salesperson (RES) examination will have added advantage.

Kindly note that only shortlisted candidates will be notified.

Triton AI Pte Ltd

Registration Number: R23118389

EA: 21C0661

• Permanent position
• MNC environment with a large portfolio
• Variable bonus

Established in 2017, QCP Capital is a digital assets trading firm and global market maker in options, headquartered in Singapore.

As one of the first digital assets trading firms in Singapore, QCP Capital brings to clients deep expertise gained from thriving through multiple market cycles. Our mission is to unlock new opportunities for clients at the forefront of crypto markets through providing institutional-grade liquidity, infrastructure and research.

An active early-stage crypto and blockchain investor, QCP Capital’s portfolio includes core trading infrastructure, exchanges, data and token ecosystems. QCP Capital is supported by over 70 professionals in trading, business development, operations, risk and compliance teams. More information can be found at qcp.capital.

We are looking for an intern in the Business Management team on a 6-month basis. Applicants looking for part time internships are welcome to apply.

Responsibilities

• Drive solutioning for the automation in the risk and control monitoring processes.
• Partner with front office to drive solutions, improve business procedures and infrastructure.
• Review and work with the business and support units to improve processes and systems.
• Support business requirements in trading, new products as well as operational and business risks areas.
• Support trading and coordinate with relevant parties to resolve ad-hoc issues.
• Control framework governance for the trading desk.

• Prior experience or coursework in finance, economics, or quantitative analysis is preferred but not required.
• Skills in the Microsoft Office suite is preferred (Excel, PowerPoint, Word).
• Good command of verbal, written and presentation skills and confident in speaking with front office personnel.
• Personality that reflects enthusiasm, willing to work and collaborate with others, energetic and enthusiastic.
• Ability to successfully engage in multiple initiatives simultaneously.
• Ability to be disciplined with planning and delivering deadlines.

The Environment We Offer

As a growing firm with a tightly-knit team, we respect and listen to all our employees. You will get the chance to make an impact by having your voice heard by everyone, including the management.

Our employees enjoy a high level of autonomy at work. We focus on substance, not form - as long as you can perform, you will be recognized and rewarded. We are also dedicated to supporting our staff and ensuring they develop holistically to maximize their potential in the long- term.

We also provide flexible working arrangement as required and a casual and fun environment to boot!

• Reports to the Operations Manager and manages a team of AC technicians
• Ensures strict adherence to SHE and work practice according to SOP
• Installs, inspects, maintains, and repairs various types and brand of all types of residential & commercial air conditioners.
• Performs regular preventive maintenance and corrective works on air conditioning system.
• Diagnoses electrical and mechanical defects and malfunctions.
• Carries out repair works such as replacement of air con compressor, fan coil motors etc.
• Perform servicing of air conditioning at customers’ residential and commercial premises that includes chemical washes, chemical overhauls, general maintenance services.

• Min 5 to 8 years relevant experience in HVAC works and managing a team
• Posses min Diploma in HVAC/ Mechanical/ Electrical & Electronics Engineering related and have hands-on experience in AC related works
• Good understanding of safety requirements

• Training provided
• Yearly performance review
• We provide 16 days of annual leave, AWS, medical and dental benefits, along with insurance coverage to our employees

We are seeking an experienced Senior Product Management Executive to identify and develop new product lines that leverage our company's expertise in NAND storage solutions. This person will use deep knowledge of our current products and markets to expand our portfolio.

Responsibilities:

• Lead ideation and definition of new product lines adjacent to existing NAND storage solutions.
• Conduct market analysis to identify customer needs our current technology can address.
• Develop roadmaps and go-to-market plans for new product lines.
• Collaborate with engineering teams to adapt existing technology for new products.
• Partner with marketing and sales to craft messaging and tools to bring new products to market.
• Serve as subject matter expert on new and existing product capabilities.
• Continuously analyze market and competitive trends to guide product line strategy.
• To be responsible for generating business revenue

• 5+ years product management experience, including launching new products.
• Technical degree and working knowledge of NAND storage solutions.
• Deep understanding of our company's current product portfolio and markets.
• Demonstrated ability to identify and deliver new product line opportunities.
• Excellent communication, presentation and cross-functional leadership skills.
• Strategic mindset, creativity and business acumen.

Privyr is a Singapore-based, venture-backed startup that helps consumer-facing salespeople & businesses contact and convert leads into clients from their phones. Our app works with WhatsApp, SMS, iMessage, phone calls, and email, without any setup or configuration needed.

We're trusted by 200,000+ sales professionals & businesses across more than 100 countries around the world, who have received and engaged with over 50 million leads through Privyr. Our customers come from hundreds of professions including real estate, insurance, automobiles, trainers & coaches, doctors, lawyers, farmers, and even magicians.

• Competitive salary & stock options
• Exposure as an early employee in a venture-funded startup, with unlimited growth opportunities as the company scales
• Experience in an early-stage tech startup, working directly with the founders and core team from IIT, UC Berkeley, UCLA, CalTech, and some of the hottest MNCs and startups

• Perm
• Portfolio: Manage leasing for flatted factories, data centers.
• Must have industrial leasing with min 2 years
• Preferably with flatted factories/data center experience

Job Description

• Lead and manage the leasing team to maximise occupancy for the industrial properties.
• Formulating and implementing strategies to maximise rental and occupancy of the properties within the Company’s industrial portfolio
• Securing new tenancies, identifying market segments and prospects, managing lease renewals with existing clients, and liaising with property agents
• Conducting market research of competitors and market benchmarks of rentals and occupancy cost
• Managing tenancy related issues, compiling occupancy and rental reports and other related lease management functions including but not limited to budgeting (2 times in a year)
• Carrying out substantive business development work to secure new tenancies prospects; identify market segments and provide lease management support
• Support Manager in preparing annual rental budget, rental forecast as well as monthly management reporting

• Bachelor of Science in Real Estate, Property Management, Estate Management, Business, Marketing
• At least 2 years of relevant experiences in marketing and leasing
• Sound understanding of the real estate industry with an extensive network of contacts
• Strong presentation, negotiation and effective interpersonal skills
• Candidates who are registered as Salespersons under the Estate Agents Act (EAA) or possess qualifications equivalent to Real Estate Salesperson (RES) examination will have added advantage

Kindly note that only shortlisted candidates will be notified.

Triton AI Pte Ltd
Registration Number: R23118389
EA: 21C0661

• Permanent position
• Hybrid
• Variable Bonus

RateHawk is a travel tech company that operates globally as part of the Emerging Travel Group. Emerging Travel Group (or ETG) is a travel tech company, globally known for the brands RateHawk, ZenHotels and RoundTrip, spanning over 220 markets worldwide. We are well recognized and trusted across Europe, UK, Latin America and now are heading towards hitting the top of the North American market.

Our mission is to create, distribute, and operate the most convenient travel products. We constantly innovate and break the rules of the highly complex travel industry to make travel more widely available for individuals, more rewarding for professionals, and simpler for everyone.

We are seeking an experienced leader to grow our sales team, drive effective strategies, and elevate our brand across APAC region!

Job Responsibilities:

• Actively promote our international project;
• Develop, implement and support sales & marketing activities to expand and consolidate presence in assigned territory;
• Lead the local team leaders who oversee Sales & Account Managers.
• Plan, monitor, and analyze key metrics for the day-to-day performance of the team to ensure reaching of targets and KPIs;
• Liaise with HQ, Finance and Marketing departments to ensure operations budgets and proper advertisements meet team goals and attract partners;
• Uphold organization policies and standards, ensuring legislative regulations are followed;
• Contribute to signing up new customers;
• Maintain and develop our relationship with key partners in the assigned territory;
• Product presentations & networking;
• Position the brand within the travel trade;
• Provide market & competitive environment analysis to assist the company reach the North America territory and be part of our growth;
• Provide comprehensive reporting.

Key Qualifications:

• Relevant experience. A minimum of 5 years of leadership experience, including the management of team leaders and Senior Sales professionals, with a specific emphasis on go-to-market strategies and the ability to build initiatives from the ground up.
• Market knowledge. Strong knowledge of the country's market and extensive networking in the B2B travel industry, including travel agencies, tour operators, host agencies, OTAs, consortiums, etc.
• Competence in API integration and technology sales & deals, as well as an understanding of our competitors and main online booking systems.
• Top-notch leadership skills. Successful team management experience, covering the full range from hiring and training to retaining and developing top-tier talent. Demonstrated abilities to drive and achieve exceptional performance.
• Personal skills. You are ambitious, proactive, results-oriented and comfortable with fast-paced business environment
• Analytical skills. You use data to back your decisions, are innovative and adept at cutting-edge technology, as well as you have experience using KPIs to track success.
• International mindset. You are capable of understanding and working across culturally diverse environments, reflecting ETG's global presence.
• Be your own CEO. You are capable of working autonomously with a high level of accountability.
• Think outside-the-box. You enjoy developing and implementing solutions to unique challenges.
• Language proficiency. You are fluent in English (knowledge of additional languages is an advantage).
• Business trips. You are ready to travel as up to 50% of your working hours may involve visiting customers, attending events, or meeting the team. Having your own car is crucial.

We Offer You

• Freedom to work with the innovative product the way you want to.
• Competitive salary with quarterly bonuses.
• Ambitious and supportive team who love what they do, appreciate each other and grow together.
• Flexible schedules and opportunity to work remotely.
• Internal training programs.
• Full coverage of business trip expenses.
• Mental Health day off.
• Discounts on hotels and other services.

Privyr is seeking a Full-stack Intern to join our dynamic and innovative team. As an Intern, you will work closely with our development and product teams to assist in the design, development, and maintenance of Privyr’s software applications. You will gain hands-on experience in building and enhancing both the front-end and back-end components of our technologies. This internship opportunity is perfect for a motivated individual who wants to dive deep into full-stack development and contribute to the growth of a cutting-edge tech startup.

Job Responsibilities

• Collaborate with the development and product teams to understand requirements and contribute to the design process for new features and enhancements.

• Develop and maintain web-based applications using modern front-end and back-end technologies, such as HTML, CSS, JavaScript, Vuejs, and Python.
• Build responsive, user-friendly interfaces and ensure optimal performance and scalability of web applications.
• Integrate with external APIs and third-party services to extend the functionality of Privyr’s applications.
• Collaborate with cross-functional teams to ensure seamless integration of various software components.
• Optimize the application for maximum speed and scalability.
• Assist in troubleshooting and resolving software defects and issues.
• Stay up-to-date with emerging technologies and industry trends in order to contribute fresh ideas and techniques to the team.

• Document technical specifications, procedures, and design decisions.
  

• Qualifications
  Currently pursuing or completed a Bachelor’s or Master’s degree in Computer Science, Software Engineering, or a related field.
• Good understanding of web development concepts and technologies, including HTML, CSS, JavaScript, Python, RESTful APIs and responsive design principles.
• Familiarity with modern front-end frameworks, such as Vue, React is highly desirable.
• Familiarity with modern back-end frameworks (e.g. Flask, Django) is a plus.
• Experience or exposure to relational databases (e.g., MySQL, PostgreSQL) is a plus.
• Strong problem-solving skills and ability to learn new technologies quickly.
• Excellent verbal and written communication skills.
• Attention to detail and a passion for creating high-quality software products.
• Ability to work collaboratively in a team environment and effectively manage time and tasks.

As a Clinic Associate at Health Strat, you're a pivotal team member dedicated to maintaining operational efficiency and ensuring positive patient experiences. Your primary responsibility is to be the go-to support, actively guiding and assisting users in accessing Intellect’s clinical sessions through various channels, including email, chat, and call support.

Operational Efficiency:

• Collaborate with the medical team to ensure the smooth operation of the clinic.
• Perform frontline services and general administrative duties, such as answering phone calls and maintaining Electronic Medical Records (EMR).
• Handle patient care duties, including registration, appointment maintenance, dispensing medications, and chaperoning doctors during clinical tasks.
• Manage cashiering duties, including payment collection and filing.
• Oversee inventory tasks, including stock checking, updating, and ordering.
• Maintain cleanliness and hygiene standards within the clinic.
   

Client engagement (For corporate clients):

• Engage with users through email, chat, and calls to provide support on Intellect’s Clinic services.
• Offer comprehensive information on available resources and options, empowering informed decision-making.

Network engagement and deployment:

• Support the Care Operations team in receiving, documenting, and deploying B2B service requests.

• Navigate administrative processes, including financial assistance and responding to emails.
  

• Candidates must possess at least a Diploma.
• Any experience in Clerical, Administrative Support Healthcare - Medical Support and Assistant or equivalent is preferred.
• Possess good communication and interpersonal skills.
• Responsible individual, meticulous, willing to learn and a team-player.
• Proficient with technology.
• Fluency in written English with an additional spoken language of Chinese is preferred.
• Open to candidates in Singapore only

After completing our initial three-week comprehensive training programme, you will be providing strategic advice and high-quality analysis on all aspects of Strategy planning, Transaction support, and Regulation.

You will work on a diverse mix of international projects with the best-known brands in the industry, applying our deep domain expertise and methodology to solve complex business issues.

Our graduate programme has a strong record of laying early career foundations and developing well rounded Associate Consultants that soon take on meaningful responsibilities and make an impactful contribution to our projects.

These responsibilities will include:

• conducting high-quality research
• offering quantitative and qualitative analysis of that research
• gathering and interpreting numerical data
• modelling and forecasting using various pieces of software
• presenting your main findings in written, graphical and oral form
• contributing to proposal creation and client meetings
• collaborating with other teams across our global locations
• developing deep sector knowledge
• and more.

Asia Tech X Singapore (ATxSG) - home to established telecoms and tech events: CommunicAsia, BroadcastAsia, SatelliteAsia, and TXLR8 Asia - is a leading platform at the forefront of technological innovation and business excellence in the heart of Asia. As the epicenter for groundbreaking ideas, cutting-edge technologies, and influential thought leaders, ATxSG is committed to shaping the future of the tech industry. ATxSG's mission of "Tech for good," advocates that technology and innovation can be powerful agents of positive, sustainable change. We believe that by uniting people, sharing information, and fostering innovative ideas, we can catalyse transformative advancements that positively impact lives.

As we continue to grow and evolve, we're seeking a talented and driven Marketing Manager – Client to join our team. The Marketing Manager - Client is a motivated, resourceful and responsible individual who relishes in working in a fast-paced environment. We are looking for a proactive, highly organised, outgoing professional who is a real team player and has excellent communication skills.

Be part of an ambitious and highly committed team, who isn’t afraid to push boundaries and disrupt the status quo. Be ready to take on key challenges from day one, under the guidance of a supportive leadership team who will encourage your personal development and offer you new opportunities. 

In this role you will: 

• Develop integrated marketing campaigns and lead the post-sale engagement, retention, and growth of our customers, partnered closely with the sales team.
• Develop and monitor automation campaigns to attract new client prospects to engage with our brands.
• Drive sales prospects to our event websites and through the buying cycle from awareness to booth purchase.
• Support in uncovering and identifying upsell opportunities during the customer’s lifecycle.
• Conduct lead generation campaigns and identify new opportunities to grow the client database year on year.
• Measure and report on campaign performance to key internal and external stakeholders, highlighting revenue risks, opportunities and changing landscapes. 
• Work as part of a cross-functional team to deliver successful in-person and virtual events.
• Foster a test-and-learn mindset, constantly analysing and optimising campaigns. 

• Assist the F&B Operations Manager in building and maintaining a strong and efficient team to provide the guests with the highest possible level of service
• Operate the department with positive financial results
• Supervise and oversee the administration of the Restaurant and Banquet to ensure smooth operations
• Evaluate the operations and procedures and suggest improvements to the F&B Operations Manager
• Check the work performance, and turnout of subordinates and assign responsibilities.
• Demonstrate thorough knowledge of products, menus, and equipment
• Liaise with Kitchen and Bar on daily Restaurant & Banquet Operations
• Attend weekly departmental meetings when the F&B Operations Manager is unavailable
• Conduct daily Restaurant & Banquet Operations briefings, in the absence of the F&B Operations Manager
• Anticipate the volume of business, considering the hotel's occupancy, the holidays, the weather, the activities in the Hotel, and the community in general
• Assist the F&B Operations Manager in casual labor & contract staff costings, daily revenue and cost reports
• Monitor the quality and quantity of all Restaurant & Banquet Operations items served timely
• Maintain good communication & relationship with all other Hotel departments
• Enquire guests’ satisfaction and handle guests’ complaints to establish good guest relations
• Regularly inspect equipment and ensure they are well maintained and in good working order
• Strive to implement the Accor Vision and demonstrate active use of the Accor Values
• Have an excellent knowledge of the services offered by the hotel and ensure that all customers are aware of them

Responsibilities:

• Executes the social media, online, and offline Marketing strategy and PR of the hotel as directed by the General Manager.
• Handles the hotel's online reputation on all online platforms. The position is responsible for achieving the Trust Score objective of the hotel. Responsible for Online reputation KPIs (Trust Score, number of reviews, % of reviews answered) including responding to all guest feedback and following up with hotel departments on resolutions
• Monitor reviews written by guests on review websites (Number and quality).
• Implement corrective actions to improve touch points with low scores, in coordination with the Departments involved.
• Ensure reviews are answered by the team in a timely and appropriate manner (refer to the guidelines).
• Monitor the hotel's presence on review websites and the relationship with key partners like TripAdvisor.
• Issue monthly reports about the hotel's online reputation through the Online Reputation management tool. The main KPIs are Trust Score, Performance, Popularity, number of reviews, % of answers, and Score vs. Comp set.
• Conduct the channel management techniques, posting reply pace, content and frequency, and guest engagement needs for the department as per the Manager
• Execute the hotel's internal and external Marketing strategy as directed by the Manager.
• Stay up to date with market trends and Social Media and Marketing developments.
• Execute the Social Media strategy in line with the key Marketing objectives: Value proposition, Targets, Channels, Activities, Partnerships, resources & revenue. Key objectives should buzz business and loyalty.
• Establish a hotel presence on selected platforms in line with the marketing strategy and compliant with the brand DNA and guidelines.
• Execute all social media and digital-related promotions to build continuous growth. Manage a fully integrated communications calendar for the Hotel around events, food and beverage, public holidays, and need periods. Translate worldwide and regional tactical campaigns into social media activities. Review content performance on a weekly basis and review future content accordingly.
• Liaise with the Corporate Social Media Team to create specific promotions via social media.

• Ensure accurate menu costing and pricing of all new menu, evaluate standard recipes and determine its potential cost.
• Cost all recipes, inter-kitchen transfers and any food and beverage consumed by the hotel ambassadors (Ambassador Restaurant).
• Work with F&B in menu costing, pricing, testing, planning.
• Establish par stock for F&B outlets and beverage store, ensure compliance by the relevant departments.
• Perform physical count of beverage stocks at F&B outlets and beverage store.
• Ensure accurate month end inventory are recorded and reconciled with general ledger.
• Account for inventory movements with proper documentation.
• Ensure proper cost management to reduce F&B wastages and ensure no pilferages.
• Prepare weekly and monthly cost report, provide advice to management of F&B revenue and cost control.
• Oversee Receiving and Store Officer to ensure that the control policies and procedures are followed. Ensure proper record keeping of inventories.
• Check Market List, Receiving Record, Costing List to ensure the effectiveness of the control system.
• Review periodically F&B Sales against F&B produce report to make sure there is no irregularity, and that the pricing of Guest Checks is in accordance with current menu while on food is leaving the kitchen without being checked and priced.
• Auditing detailed food and beverage sales information.
• Perform daily and monthly Food and Beverage reconciliations, using POS-generated sales analysis reports and ensuring that all discrepancies are explained.
• Make suggestions for possible improvement in cost control procedures.
• Key member in procurement system conversion .
• Perform duty as and when required by Director of Finance.

You are responsible for the laboratory operation activities in kit receiving, kit accessioning and specimen management. The Laboratory Operation Assistant has further responsibilities as described hereto.

• Be familiar and compliant with the Standard Operation Procedures (SOP)
• Receive and open the diagnostic kit upon arrival
• Perform accessioning by entering the relevant information on the specimen and requisition form into the LIMS
• Perform quality check on both specimen and requisition form
• Notify/clarify with Project Management on any potential defects/deficiency and follow up with corrective action
• Label the specimen with proper bar code label for positive identification of specimen
• Proper storage of post analysis samples
• Receive, storage and proper tracking of frozen samples
• Perform specimen management functionality
• Prepare outbound shipments as required
• Liaise with couriers for the timely delivery of shipments
• Timely reporting of any problems or issues to Team Leader Specimen Management or Senior Lab Ops Assistant
• Any duties assigned by the Team Leader Specimen Management or Senior Lab Ops Assistant

Responsibilities EIA Sub team (Water):

• Technical support working closely with senior staff and Project Managers.
• Contributing to environmental projects and business growth in Singapore, SE Asia, and Asia (depending project opportunities) on technical aspects of one or more of the following: Environmental Impact Assessment, Environmental Monitoring and Management Plan(EMMP), Pollution Control Study, Environmental Health & Safety, Environmental Due Diligence, etc.
• Will include extensive work for impact assessment in relation to surface water quality, including but not limited to hydrology/ metocean/ water quality modeling for this purpose
• Includes field work contribution for collection of water samples for baseline environmental work.
• Ability to work on a combination of these services will be highly regarded.
• Contributing to project presentations and client meetings with senior staff and Project Managers.
• Business development support for current and prospective clients.
• Support team manager in project and proposal management as well as administrative duties
• Comply with quality management on all work products.
• Shall carry out duties in accordance with quality and environmental management system, health and safety policies and procedures of the company
• Shall report quality, environmental, health and safety problems or any suggestions to his/her immediate superior
• Task budgeting and scheduling control.
• Coordinating with stakeholders, sub-consultants and other disciplines, as necessary.

Responsibilities (Acoustics):

• Provide support on Noise, Vibration and Building Acoustics, (both internal and environmental) working closely with Project Managers and Project Director.
• Contribute to environmental projects in Singapore, SE Asia, and Asia (depending on project opportunities) on the Noise and Vibration components
• Support in conducting Building Acoustics assessments
• Be responsible for writing reports and associated technical output with multinational clients and government agencies;
• Participate in key activities associated with the development of the Noise/ Vibration and Building Acoustics disciplines with the respective leads in each major country/region; attend weekly team meetings and participate in technical knowledge transfer sessions and technical conferences
• Perform site visit/inspection/assessment and supervise subcontractors as required for the projects handled
• Support other projects in Singapore and other regions as and when required
• Support team manager in project and proposal management as well as administrative duties
• Shall carry out duties in accordance with quality and environmental management system, health and safety policies and procedures of the company
• Shall report quality, environmental, health and safety problems or any suggestions to his/her immediate superior
• Shall perform other duties that his/her immediate superior may assign from time to time