Banquet Operations Manager
Summary of Responsibilities:
The main responsibilities and tasks of this position are as listed below, but not limited to these:
- Assist the department leader on managing and coordinating daily Front of the House and Heart of the House operations with right delegation
- Maintain service and function room setup standards of the premise and to ensure that they are achieved and followed by
- Perform the tasks of function room setup, dining table setting, buffet counter and refreshment setting base on each BEO’s requirement, instruction and departmental standards
- Prepare, maintain or check the preparation of service mise-en-place according to each event and are ready/sufficient for operation needs
- Check the appearance, orderliness, cleanliness and proper set-up of the function room/refreshment area and all its related areas with the function checklist, and be ready before 30 minutes of the commence of each event/coffee break
- Maintain and ensure all function rooms appearance, orderliness and cleanliness are at satisfied condition after the end of each event
- Monitor the event status and communicate with culinary team
- Plan and control manning to meet business needs and according to budget
- Control outsource labour supply, casual labour and overtime
- Assist the management to supervise junior team members and casual labour under his/her leadership/section and to ensure all tasks assigned/required by the event/operation are carried out on time and according to instruction and departmental standards as well as at the satisfied level
- To monitor/supervise the use of equipment by casual labour and to ensure it is used in the correct manner under the relevant standard of operations and work safety guideline
- Handle event billing accordingly to BEO’s instruction and complete post function report when event ended
- Lead the F&B team to personalize the guest dining experience with heartist approach and ensure the delivery of Service Promise
- Provide immediate attention to guest complaints and provide appropriate service recovery. To follow up and to establish correct procedures to prevent future recurrence
- Work closely with the culinary team to maintain food quality and ensure its timeliness and accuracy of delivery and setup for all events are achieved
Qualifications:
- At least 2 years in F&B management experience with strong background of banquet operation
- Leadership / People management
- Service oriented with an eye for details
- Good interpersonal and communication skills
- Able to work under pressure and independently
Our commitment to Diversity & Inclusion:
We are an inclusive company and what we really hope to achieve is to attract, recruit and promote diverse talent.
Why work for Accor?
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By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
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If you feel you are ready for your next professional challenge, apply on: https://careers.accor.com/