Salary: Up to $18/h

Duration: 11 months

Location: Raffles Place

Working Hours: 5-day work week (may include weekends & PH) 9AM – 1PM or 10.30AM – 2.30PM

Responsibilities:

• Handle calls and/ or emails promptly by providing accurate and timely information, alternatives and solutions to customers on products and services

• Respond to customers’ queries and concerns with the aim of achieving first call resolution.

• Follow up promptly with customers to resolve issues

• Provide customers’ feedback to respective business partners to improve customer experience

• Introduce and educate customers on the self-service/automated banking channels.

• Perform after- call administration work

• Use customer service and sales skills to optimise customer satisfaction of each customer contact

• Maximise opportunities to deepen customer relationship via upsell or cross-sell appropriate products and services

Requirements:

- Minimum A levels/Diploma

Interested candidates, please submit your resume to: [email protected]

Ally Audrey Lok Xin Woon

Recruit Express Pte Ltd (Healthcare & Lifescience)

Company EA Licence number : 99C4599

Personnel EA License: R21102307

[email protected]

• Provide support for day-to-day operations by assisting in the team’s functions

• Assist in monitoring competency standards required of supervisors and representatives to ensure alignment with regulatory and industry guidelines

• Ensure timely reviews and follow up with representatives on cases triggered by Company approved monitoring system, and information via other sources reported to the department

• Assist in developing and implementing communication plans on competency standards

• Engage and coach representatives and supervisors in areas of sales activity, quality of sales / sales management, and training needs as and when required

• Perform trend analysis to detect potential sales advisory and market conduct risks

• Address all queries and concerns from various internal and external stakeholders

• Assist in the execution of special projects / initiatives

• Updating of SOPs and internal guidelines when required

• Perform other work as required to meet business needs

• Takes accountability in considering business and regulatory compliance risks and takes appropriate steps to mitigate the risks.

• Maintains awareness of industry trends on regulatory compliance, emerging threats and technologies in order to understand the risk and better safeguard the company.

• Highlights any potential concerns /risks and proactively shares best risk management practices.

Elsa Fontanne (CEI No. R24124496)

Recruitment Consultant

Contact Number: 67860100

Email Address: [email protected]

Recruit Express Pte Ltd / EA Licence No: 99C4599

We regret only shortlisted candidates will be contacted

The Job:

• Collaborate with business stakeholders to gather and document user requirements for the core banking system
• Conduct workshops and interviews to understand user needs and expectations
• Write and document the current processes to understand existing workflows and identify areas for improvement
• Develop the future processes that align with the new core banking system, ensuring they meet business objectives and enhance operational efficiency
• Review and provide feedback on the Functional Specification Document to ensure alignment with user requirements
• Work closely with technical teams to clarify any ambiguities

The Requirements:

• Minimum of 3-5 years of project management, preferably in the banking or financial services sector
• Proven experience in user requirements gathering, BIA, UAT, and system implementation

Interested applicants can send their detailed resumes to [email protected] or call JANE @ 6735 1955.

JANE LUI JIE'EN

CEI: R1104482

Company Reg. No. 199601303W || EA Licence No. 99C4599

Job Description:

• Position: Dental Assistant (1 position available)
• Contract Duration: 3 months (convertible to permanent)
• Salary: $2,200/month (no experience required) , Experience up $2,700/month
• Post-Conversion Salary: Possible increase of $0 to $200, plus a clinic incentive of approximately 10% of basic salary.

Working Hours:

• Monday: 12:00 PM - 9:45 PM
• Tuesday: 8:30 AM - 6:15 PM
• Wednesday: 8:30 AM - 6:15 PM
• Thursday: OFF
• Friday: 12:00 PM - 9:45 PM
• Saturday: OFF
• Sunday: 8:30 AM - 5:15 PM

Job Scope for Dental Assistant:

• Assist the dentist during treatments and procedures.
• Sterilize and prepare dental instruments and equipment.
• Take and develop X-rays (if required).
• Prepare patients and provide post-treatment care instructions.
• Manage patient appointments and maintain records.
• Ensure clinic cleanliness and stock dental supplies.
• Follow safety and infection control protocols.

Requirements:

• No prior experience is required.

Benefits:

• Opportunity for salary increment after contract conversion
• Clinic incentive based on performance

All qualified applicants, please click “ APPLY NOW”

Or you may send in your resume to:

Whatsapp: https://wa.me/+6597430026

Email : [email protected]

Kimmy Low Yi Ting (Kim) | CEI Registration Number: R23112122

Recruit Express Pte Ltd Company Reg. No. 199601303W | EA LICENCE Number: 99C4599

Responsibilities:

• Assist in scheduling of future appointments
• Registration of patients
• Assisting the doctors and nurses in basic medical care if needed
• Data entry of patient’s particulars into the hospital system
• Handling phone calls and enquires and providing information
• Other ad hoc duties as assigned

Requirements:

• Min Nitec and above
• No need experience , Training Provided
• Able to commit 3 rotating shift , 5 days including weekend ( Paid Shift Allowance )

All qualified applicants, please click “ APPLY NOW”

Kimmy Low Yi Ting (Kim) | CEI Registration Number: R23112122

Recruit Express Pte Ltd Company Reg. No. 199601303W | EA LICENCE Number: 99C4599

Responsibilities:

• Assist in scheduling of future appointments
• Registration of patients
• Assisting the doctors and nurses in basic medical care if needed
• Data entry of patient’s particulars into the hospital system
• Handling phone calls and enquires and providing information
• Other ad hoc duties as assigned

Requirements:

• Min Nitec and above
• No need experience , Training Provided
• Able to commit 2 rotating shift , 5 days including weekend ( Paid Shift Allowance )

All qualified applicants, please click “ APPLY NOW”

Kimmy Low Yi Ting (Kim) | CEI Registration Number: R23112122

Recruit Express Pte Ltd Company Reg. No. 199601303W | EA LICENCE Number: 99C4599

Working Hours: 9:00 AM - 6:25 PM, 5-day work week (including Saturday).
Off Days: Sunday + 1 weekday off

nterview: Ongoing

Responsibilities:

• Collect payments from patients.
• Conduct financial counseling for patients.
• Perform patient admission, transfer, and discharge procedures.
• Maintain and file patient records.
• Assist patients with appointment scheduling.
• Replenish inventory when stocks run low
• Provide support in other tasks assigned by supervisors.

Requirements:

• Min Nitec and above
• No need experience , Training Provided
• Able to work 5 days including Sat. Sunday Off + 1 Weekday off

All qualified applicants, please click “ APPLY NOW”

Kimmy Low Yi Ting (Kim) | CEI Registration Number: R23112122

Recruit Express Pte Ltd Company Reg. No. 199601303W | EA LICENCE Number: 99C4599

Job Title: Management Trainee (F&B Industry)

Location: Marina Square

Working Hours: 6 days

Salary: Up to $2700 - $3100

Job Responsibilities:

• Take charge of Quality, Service, and Cleanliness assurance within the restaurant operations

• Supervise store operations, cash control, and shift management

• Manage a high-performance team and develop their talents

• Drive recruitment, training, and marketing campaigns

Job Requirements:

• Minimum Degree in any field (MUST have)

• Willing to work retail hours

• Generate and send invoices in accordance with scheduled timelines
• Prepare customised reports in accordance with clients’ invoicing requirements
• Prepare reports for vendor payments
• Data entry
• Liaise with clients and vendors on billing matters
• Manage account receivables and payment status follow-ups with clients

Elsa Fontanne (CEI No. R24124496)

Recruitment Consultant

Contact Number: 67860100

Email Address: [email protected]

Recruit Express Pte Ltd / EA Licence No: 99C4599

We regret only shortlisted candidates will be contacted

Responsibilities:

• Handle customers needs with the best of abilities to design & create hairstyle, provide hair scalp treatment, single hair color & double hair color, mud treatment, re-bonding, head spa, bleach hair, shampoo & blow
• Handle equipment in the salon
• Oversees and manages salon inventory, involve in salon promotions, events & roadshow
• Create & enhances a good relationship with the customers and keep track of their appointments
• Excellent knowledge of the beauty therapy industry and always have an up-to-date skill set
• Provide professional training to new staff
• Ability to deal with difficult salon situations such as client complaints

Qualifications & Requirements

• Possess professional skills in hairstyling
• Possess hairstyling certifications backed by accredited schools
• Relevant experience in the beauty industry
• Knowledgeable in the different hair types
• Self-motivated and able to multitask
• Possess excellent communication & interpersonal skills
• Presentable with professional skills
• Self-motivated and able to multi-tasks
• Confident and dynamic personality

Responsibilities

• Involving in both restaurant and salons operations is mandatory
• Manage day to day restaurant & salons operations, and ensure a positive outlet image
• Coordinating front and back of the house operations for smooth delivery of services
• Training / coaching of new and current staff on customer service best practices
• Managing staff training, schedules and work performance
• Organize and supervise shifts
• Respond promptly to customer complaints, suggest solutions to resolve complaints
• Ensure compliance with safety and sanitation regulations
• Control operations cost and identify measures to cut wastages
• Maintaining market awareness and developing new and innovative processes for more efficient restaurant operations
• Preparing of reports
• Analyze and forecast sales figures to maximize profits

Qualifications & Requirements

• Bachelor Degree in Hospitality, Retail Management or related field
• Proven work experience as Restaurant Manager / Hospitality Manage
• Strong leadership skills
• Excellent communication skills
• Financial Management skills
• Customer service oriented
• Proven experience as Head of Operations or equivalent position in a fast moving company
• Posses strong knowledge of beauty and F&B industry 's legal rules and guidelines
• In depth knowledge of diverse business functions and principles (beauty lifestyle especially salon, logistics, supply chain, customer service, etc)
• Working knowledge of data analysis and performance / operation metrics

Job Responsibilites:

• Determine a standard cost box rate by equipment size type for each port-pair combination
• Define principles and implement logic for computing variable cost components at the geographical and trade level.
• Develop costing logics continuously to drive optimal pricing and cargo selection decisions
• Identify and report any discrepancies between calculated and actual shipping operations costs.
• Cooperate with various stakeholders from regional offices, local agents, procurement, finance, trades, etc.
• Backend data analysis and system improvement to increase costing accuracy

Requirements:

• Min. Degree in Maritime, Data Science, Statistics or equivalent.
• Prior experience in Standard Costing would be advantageous (knowledge in Tableau, Power BI)
• Outstanding spreadsheet, presentation, and data management abilities.

For interested candidates, please send your most recent and updated resume to [email protected]

or WA me at +6596698692

Alicia Cheong Ling Wei

R1104785

Recruit Express Pte Ltd

EA License No. 99C4599

Responsibilities

• Teach and conduct cooking classes with patience and professionalism
• Execute and supervise the day to day operations of the cooking studio
• Maintain the cleanliness of the studio thus providing a positive learning environment
• Be part of the team to prepare lesson plan for cooking classes
• To be proactive in keeping food costs within the allocated budget and seek improvements to reduce food wastes
• Be punctual and well prepared with required ingredients and tools before the class begins
• Any other assigned ad-hoc duties and operations duties.

Qualifications & Requirements

• Diploma/Degree Holder in relevant field
• WSQ Advanced Certificate in Training and Assessment (ACTA) is an advantage
• Relevant experience in area of specialization (Eg: Korean, Asian)
• Competence in delivering the cooking classes
• Ability to devise recipes and maintain culinary standards
• Relevant experience in area of specialization is a plus (Eg: Korean, Asian)

⏰Morning, Afternoon and Overnight shift (Rotating every 2 weeks)

Job Responsibilities

• Contact leads to verify their interest in community health programmes such as Functional Screening and Community Health Posts.
• Assist in onsite operations during community health screening events
• Assist in collation of data for phone calls and appointment
• Carry out projects / assignments as and when assigned

Job Requirements

• Good communications skills
• Proficient in Microsoft excel

TELE me at @yijingggggg or WA me at https://wa.me/+6598623556 NOW!

Interested candidates, please submit your resume to [email protected]

Alison Chen

Outsourcing Team

Recruit Express Pte Ltd (EA Licence No.: 99C4599)

Responsibilities:

• Keep accurate records of the Company’s financial transactions
• Manage full set of accounts with financial reports, profits & loss, and balance sheets for the group companies
• Assist in managing accounting matters such as budget preparations, cash flow management, bank reconciliations, and accounts receivable/accounts payable.
• Participate in audit preparations by coordinating with auditors for financial statements and other finance-related documents in order to comply with accounting and tax legal requirements.
• Support the Finance Manager in preparing for future IPO projects
• Liaise with bankers, suppliers, and contractors if necessary

Qualifications & Requirements:

• Bachelor’s Degree in Accounting, Finance or other relevant fields
• At least 3 years of related experience
• Excellent analytical skills
• Solid understanding of accounting and financial procedures and regulations
• Strong work ethics with the ability to manage confidential data

• Customer service: Addressing customer issues, providing solutions and appointment arrangement.
• Communication: Responding to customer inquiries by phone or sms
• Record keeping: Maintaining records of customer interactions and transactions
• Follow up: Following up with customers on unresolved issues
• Process improvement: Analyzing customer feedback to identify areas for improvement
• Order processing: Leading order processing and order fulfillment
• Coordination: Ensuring proper coordination of all level of departments
• Filing: Maintaining a proper filing system of all documents

Icon is Singapore's only centre offering a complete suite of Education & Career Guidance services aligned with MOE's framework. As the pioneer in test preparation and admissions coaching since 1999, we have over two decades of proven success in guiding students to top universities and scholarships.

To know more about us, please visit icon-plus.com.

If you are excited to drive change and create impact in Education, we want to hear from you!

Responsibilities

• You will be required to teach standardized tests to young adults.
• You are expected to be fully prepared for each session, to monitor students’ progress and to motivate and assist weaker students.

Pre-requisites

• Graduate from a reputable university
• Solid presentation and interpersonal skills
• Strong Verbal Reasoning and Math skills
• Excel in Critical Thinking and Data Analysis
• Strong scores in ISAT/GMAT/GRE is a distinct advantage
• Enjoy interacting and mentoring with teenagers and youths
• Able to commit 5 to 10 hours per week
• Mature and Meticulous

Responsibilities

• Oversee daily Salon Operations
• Assist in training beauticians
• Assist in rostering and incentive payroll
• To maintain positive relationships with relevant stakeholders
• To maintain stock levels and ensure sufficient stock on hand
• Ensure that proper hygiene practices are strictly adhered to
• Maintain staff records and documentation.
• Promote services, products, and discounts to customers

Qualifications & Requirements

• Diploma in relevant fields
• Relevant work experience in the beauty industry, preferably in similar roles
• Possess professional skills in hairstyling
• Possess hairstyling certifications backed by accredited schools
• Basic bookkeeping knowledge and digital literacy skills
• Possess leadership skills, organizational skills and time-management

Responsibilities

• Assists the Head Chef in carrying out all aspects of the kitchen’s day-to-day operations that precludes the management of food hygiene and safety, enforcing performance and quality standards, and monitoring to ensure attainment of these goals
• Helps control and direct the food preparation process efficiently and professionally
• Ensures that the kitchen runs on schedule and that food and related services are of a high grade
• Supports the Head Chef in planning and coordinating tasks while keeping labor expenses in mind
• Helps create meals using new or current culinary inventions or as the business prescribes
• Approves and polishes dishes before they are delivered and served to customers
• Produces quality menu that could change seasonally as the business requires
• Places equipment, tools or ingredient orders in response to possible detected shortfalls
• When directed by the Head Chef, hires, manages, trains and educates kitchen workers to be par with the highest possible culinary standards
• Follows and strictly implements all food and sanitary rules as well as safety guidelines
• Assists in the preparation of duty rotas for kitchen staff to provide appropriate coverage at all times while accounting for the seasonality of the business and keeping overtime to the minimum
• If and when directed by the Head Chef, keeps recipe files in excellent condition and up-to-date

Qualifications & Requirements

• Associate or Bachelor’s Degree in Culinary Arts or Science, Business, or relevant fields
• Three (3) years of experience as a sous chef
• Completed the WSQ Basic Food Hygiene Course – Food Safety Course Levels 1 and 2
• Updated in control of substances hazardous to health (COSHH) regulations or hazard analysis critical control point (HACCP) methods
• Completed the WSQ Basic Food Hygiene Course – Food Safety Course Levels 1 and 2
• Quick in picking up concepts and possesses good logical and analytical problem-solving skills
• Able to grasp business requirements and processes
• Good understanding of computer software such as POS, restaurant management system, and Microsoft Office
• Service oriented, meticulous, attention to detail

Responsibilities

• Manage, teach and conduct cooking classes with patience and professionalism
• Execute and supervise the day to day operations of the cooking studio
• Maintain the cleanliness of the studio thus providing a positive learning environment
• Proactive and Initiative in ensuring the food costs are within the allocated budget and seek improvements to reduce food wastes
• Be punctual and well prepared with required ingredients and tools before the class begins
• Deliver the required curriculum
• Promote and maintain high level of student satisfaction
• Offer suggestions for improvement to course implementation as part of our ongoing efforts to achieve excellence and increase our strategic advantage. Proposed enhancements must adhere to the necessary SOPs and Government requirements.

Qualifications & Requirements

• Diploma/Degree Holder in relevant fields
• WSQ Advanced Certificate in Training and Assessment (ACTA) is an advantage
• Competence in delivering the cooking classes
• Demonstrate excellent coaching abilities and can offer essential help to students
• Ability to devise recipes and maintain culinary standards
• Relevant experience in area of specialization is a plus (Eg: Korean, Asian)

Job Description

• To assist in menu development from sourcing of ingredients to the final plating. Innovation, uniqueness and current trends should be take into consideration so as to meet current market demands.
• To source for high quality and fresh ingredients as well as cooking instruments required.
• Ensure that usage of ingredients are optimised, and that food wastage in the restaurant is kept at a minimal.
• Cost management and budgeting
• Tasting of final dishes to provide constructive comments to elevate quality.
• To educate fellow kitchen staff on best practices, culinary knowledge as well as techniques. Hygiene and food safety practices are also required.
• To educate front-of-house staff on recommendations to be suggested to customers, such as best food and beverage pairings.
• Provide feedback on the overall ambience and layout of the restaurant so as to ensure performance efficiency and customer satisfaction
• Take part in special events and curate time-limited menu
• Undertakes any other duties and ad hoc related roles as the business requires

Qualifications & Requirements:

• Bachelor in relevant field of study
• Basic food hygiene & Workplace Safety & Health for Food Operation Certificate
• Ability to work well in a team
• Excellent listening and communication skills as well as multi-tasking skills.
• Passion for delivering great food and service.
• Available to work shifts during weekends and holidays

Mon to Friday office hours, Rare OT or in fact no OT

Location: Tagore lane (few bus stops from AMK)

• Process suppliers’ invoices, including checking to supporting documents, obtaining approvals and accounts coding.

• Process and verify staff claims

• Accrue expenses and unprocessed invoices

• Process invoices to customers & related companies

• Raise and post monthly journals

• Perform monthly accounts reconciliation

• Review creditors’ ageing and follow up with vendors on outstanding balances

• Perform cash projections

• Check and verify GST computation on incoming shipments and invoices

• Manage petty cash

• Prepare audit schedules and attend to audit queries

• Other accounting-related tasks and admin support

Interested candidates please email your resume to [email protected]

Jonathan Lim Yu Xiang

Recruit Express Pte Ltd EA

Licence No: 99C4599

CEI Registration Number: R22110657

关于QE教育

Quintessential Education (QE) 是新加坡领先的教育留学中心，为来自中国的国际学生提供大IGCSE、IB 和 A-level 的补习，以及新加坡、美国和英国的本硕申请。从社媒营销到活动推广，您将帮助我们一起提升公司的品牌形象，并与客户沟通，促进业务增长。

我们正在寻找一名积极进取、才华横溢的助理主管加入我们不断壮大的团队。助理主管将有机会参与各种营销活动和计划，并在营销领域获得宝贵的实践经验。这是个线上的工作岗位。

工作职责

• 协助管理小红书和微信账号，编辑小红书笔记和微信公众号文章来推广线上、线下活动
• ⁠制定有效、创新的品牌计划和运营策略，打造强大的品牌影响力
• 协助开发营销材料，包括演示文稿、宣传册和网站内容
• 与日常运营和课程设置组进行跨团队合作

工作要求

• 有营销自动化和客户关系管理（CRM）工具使用经验者优先考虑
• 有成功起号小红书和微信公众平台经验者优先考虑
• 会Adobe，Canva等设计软件的申请者优先考虑
• 良好的沟通和人际交往能力
• 较强的研究和分析能力
• 注重细节
• 良好的学习和进步态度
• 良好的时间管理和组织能力
• 独立工作和团队合作的能力
• 有很强的责任感，能按时完成任务
• 熟悉社交媒体运作

其他详细信息

• 工作时间 周一至周五，上午 10 点至下午 7 点
• 薪资：800-1000 新元
• 预计开始日期：2025 年 2 月 15 日
• 这是个线上的工作岗位
• 办公地点： 乌节路 545 号，#14-09，新加坡，S238882。

有意者请将简历发送至 [email protected]。 入围者将被邀请参加面试和评估。

About Us

Quintessential Education (QE) is Singapore’s leading provider of pre-tertiary academic programmes and university admissions advisory for IGCSE and IB students. Over the past 9 years, we have built a strong presence on a high-price, high-quality positioning. We are a fast-growing business looking for a dedicated and talented addition to our team. From enquiries to customer engagement and management, you will help shape the voice of our company and communicate with an international clientele to grow our business.

We are committed to providing an industry-defining service to help our students achieve academic excellence, ignite opportunities and guide them towards success.

We are looking for committed and talented additions to our team. As an ideal candidate, you should display a proven ability to develop and maintain an environment of trust, diversity, and inclusion within your community. You should be able to work with the team to meet deadlines and instil a culture of continuous work improvement.

You should have a strong track record in sales, excellent communication and interpersonal skills, and a passion for education. The successful candidate will be able to work independently and as part of a team, and be comfortable working with high-level executives and decision makers. You will work with the founders, Ivy League and Oxbridge graduates and other high-performing teammates.

Job Duties

• Handle tuition and university applications enquiries, present our programmes, match appropriate tutors and mentors.
• Generate leads through marketing and networking on social media platforms
• Collaborate with the marketing team to develop and implement effective sales strategies
• Collaborate with tutors to design and market niche education courses and curriculum
• Design marketing materials (Emails, Webinars, Posters, Social Media, Brochures etc.)
• Attend industry events and trade shows to promote our services and build relationships with potential clients
• Conduct sales presentations/webinars to potential clients, including online and in-person meetings
• Close deals to drive enrollment in our academic programs
• Collaborate with relevant stakeholders and partners, manage external agencies/partners and clients to boost sales
• Handle VIP High-Networth students and parents on an academic butler basis

Job Requirements

• Bachelors’ Degree in relevant field

• Preferably >2 years experience in related industries

• Good communication and interpersonal skills

• Strong research and analytical skills

• Keen eye for detail

• Good attitude to learn and improve

• Strong time management and organisation skills

• Task oriented, conscientious in task documentation

• Strong sense of responsibility in fulfilling tasks well and in accordance with deadlines

• Ability to work independently and as a team

• Knowledge of general business software and aptitude to learn new applications; proficiency in Microsoft Office (Word, Excel, Outlook), Notion, Airtable, Photoshop, Video-editing (Capcut)

• Excellent verbal and written communication in English and Chinese (Command of Korean and Japanese are welcomed as well) as we have Chinese, Korean and Japanese customers whom prefer conversations in their native languages.

• Knowledge of Canvas, Chatgpt, Tik-Tok, Instagram, Wechat, Xiaohongshu, Google Ad, Google Review

• Knowledge of University Admissions in US/UK/Singapore/Australia/Hong Kong/China

What You'll Learn

• Analytical skills

- You’ll learn to analyse the latest market trends and conduct consumer research

- You’ll be able to determine areas of opportunities or improvement of our brand’s product/service

• Develop your communication skills and handle enquiries of high net worth parents from an international clientele

• Coordinate with specialists and conduct briefings and training

• Build your leadership skills

• Oversee brand strategies and activities

• Lead the creative development of brand strategies

• Take ownership and ensure that brand activities align consistently with the company’s mission and vision

Additional Details

Working Hours: 10am-7pm, Monday to Friday, In-Office (4 Days)

Salary: $4500-7000 per month. Additional performance and team bonuses apply.

Other benefits:

• Annual stipend of $500 for Specialist claim

• Annual stipend of $100 for Dental claim

• Annual stipend of $500 for Personal Development

Commitment: Full-time/In-Person

Expected Start Date: 01/02/2025

Office Location: 545 Orchard Road, #14-09, S238882

Interested parties should email their CV to hr@qeducation.sg.

Kindly complete this mandatory application form at https://airtable.com/appLOyBp6pO9hqRch/shrvuh9XnleFVLAkN.

Shortlisted candidates will be invited for interviews and assessments.