Willing to work weekends and public holidays
Work hours are from 9am to 6.25pm, 5 day work-week including Sat
OFF on Sunday and 1 weekday off

Job Description

• Perform collection of payment for patients
• Conduct financial counselling for patients
• Perform admission, transfer and discharging procedures for patients
• Filing of patient records
• Obtain appointment for patients
• Replenishing inventory when stock is low
• Help in additional responsibilities as assigned by supervisors

TELE me at @yijingggggg or WA me at https://wa.me/+6598623556 NOW!
Interested candidates, please submit your resume to [email protected]

Jace Choo Oi Kei
Personnel EA License No.: R1875164
Recruit Express Pte Ltd (EA Licence No.: 99C4599)

• Overseeing local and regional sales, promotions and campaigns
• Planning and directing the hiring and training of new Sales Representatives
• Directing and coordinating all sales activities locally and regionally
• Preparing sales budgets and projections and approving expenditures
• Tracking and analyzing sales statistics based on key quantitative metrics
• Handling and resolving customer complaints regarding a product or service
• Setting discount rates and determining price schedules
• Advising distributors and dealers on policies and Standard Operating Procedures (SOPs)
• Serving as the face of the organization to internal and external partners
• Making data-informed decisions to drive performance and resource allocation
• Developing and maintaining relationships with key clients
• Setting sales quotas and goals
• Overseeing and directing performance of the sales team
• Identifying emerging markets to find new sales opportunities

Responsibilities:

• Monitor stock levels and identify purchasing needs
• Update inventory records
• Purchase supplies according to approved specifications
• Track orders and ensure timely delivery of suppliers
• Coordinate with outlets on stock supplies and demands, ensure timely delivery to outlets.
• Keep track of quality, quantity, stock levels, delivery times, transport costs and efficiency
• Ensure quality control following the Company’s policies and standard protocols of supply chain management
• Coordinate well with Procurement and Logistics Team

Qualifications & Requirements:

• Proven experience in related position
• Highly organized
• Attention to details
• Negotiation and Communication Skills
• Multi tasking and time management skills, with the ability to prioritize

Responsibilities

• Provide in-depth ceramics tutoring and guidance for all ceramics classes, inclusive of special technique classes;
• Ability to design lesson outlines for ceramic classes;
• Ability to sets up, clean, and demonstrate the use of pottery equipment and instruments safely and effectively, inclusive of kiln loading and unloading, and firing of ceramic pieces;
• Design and produce AIA ceramic products for retail and commercial purposes
• Plan exhibitions and events which includes artist workshops;
• Oversees and manages studio inventory, approving or facilitating purchases as needed;
• Monitor and ensure a clean and safe working environment, with regular upkeep of work area, equipment, supplies, and materials;
• Any other assigned ad-hoc duties.

Qualifications & Requirements

• Candidates with a minimum 2-years experience with ceramics teaching or equivalent
• Has a diploma or degree in 3D art-related qualifications, especially pottery
• Possess advanced knowledge of ceramics (Throwing, Trimming, Glazing, Slip Casting, Recycling Clay)
• Should be able to make sake sets and teapot sets
• Experience in Raku Firing and Wood Firing will be an advantage
• Passionate about working in the ceramics industry
• Meticulous, good organizational and documentation skills
• Should possess good leaderships skills, and has the ability to effectively manage a team
• Good communication skills and enjoy interacting with both customers
• Willing to work over the weekends and public holidays

Responsibilities

• Assist the restaurant manager in managing day to day restaurant operations, and ensure a positive outlet image
• Coordinating front and back of the house operations for smooth delivery of services
• Training / coaching of new and current staff on customer service best practices
• Managing staff training, schedules and work performance
• Organize and supervise shifts
• Respond promptly to customer complaints, suggest solutions to resolve complaints
• Ensure compliance with safety and sanitation regulations
• Control operations cost and identify measures to cut wastages
• Developing new and innovative processes for more efficient restaurant operations

Qualifications & Requirements

• Bachelor Degree in Hospitality, Retail Management or related field
• Proven work experience as Restaurant Manager / Hospitality Manage
• Strong leadership skills
• Excellent communication skills
• Financial Management skills
• Customer service oriented

Responsibilities

• Manage day to day restaurant operations, and ensure a positive outlet image
• Coordinating front and back of the house operations for smooth delivery of services
• Training / coaching of new and current staff on customer service best practices
• Managing staff training, schedules and work performance
• Organize and supervise shifts
• Respond promptly to customer complaints, suggest solutions to resolve complaints
• Ensure compliance with safety and sanitation regulations
• Control operations cost and identify measures to cut wastages
• Maintaining market awareness and developing new and innovative processes for more efficient restaurant operations
• Preparing of reports
• Analyze and forecast sales figures to maximize profits

Qualifications & Requirements

• Bachelor Degree in Hospitality, Retail Management or related field
• Proven work experience as Restaurant Manager / Hospitality Manage
• Strong leadership skills
• Excellent communication skills
• Financial Management skills
• Customer service oriented

Main Duties:

1. Manage / Supervise & Coordinate project's day to day activities including installation and coordination with consultants, main contractors and subcontractors.
2. Coordinate and report to Client with site coordination, site progress and site execution matters.
3. Develop and Track the project schedule by monitoring project progress; coordinating activities; resolving problems on time to ensure the project progress on time.
4. Determines project schedule by studying project plans and specifications; calculating time requirements; sequencing project elements.
5. Coordination with Consultant, Owner representative, operations, contractors to ensure that the construction is as per design specification.
6. Monitor, validate and control additional cost or variation orders and submit them to Project Manager for approval.
7. Coordinate weekly and monthly meetings with all key person like consultants, Owner Representative, Contractors etc.
8. Controls project plan by reviewing design, specifications, and plan and schedule changes; recommending actions to meet the schedule and budget.
9. Ensures safety documents and issues work permits to contractors in collaboration with Project Engineer and site safety officer.
10. Hold the weekly and monthly project meetings with contractors and other key persons to update the status and activity of the project.
11. Ensures that weekly or monthly project status reports are recorded by collecting, analyzing, and summarizing information and trends; recommending actions.
12. Manage and coordinate vendors and suppliers during commissioning and testing of the equipment and systems with the assistance of commissioning engineer and project engineer.

Qualifications:

• Graduate of Bachelor's degree in Mechanical Engineering or equivalent engineering education.
• Physically fit to work at a construction site.

Experience:

• Minimum of 5 yrs experience working on site installation coordinator and construction management.
• Experience working at process/equipment construction site, plant installation, EPC, or equivalent.
• With experience engineering design and technical document preparation is an advantage.

Skills:

• Ability to read, understand & demonstrate technical design drawings.
• Proficient to read and understand engineering plan drawings like piping and pipe support plan, equipment layout mechanical installation plan,
• Able to understand Architectural and structural drawings plans, Building mechanical and electrical plan, fire fighting system.
• Proficient with Microsoft office application and Microsoft project or equivalent
• Familiar with Singapore and international codes /ReguIations related, construction

Project Manager (Contract, Localisation)

Singapore

Hogarth is the Global Content Experience Company. Part of WPP, Hogarth partners with one in every two of the world’s top 100 brands including Coca-Cola, Ford, Rolex, Nestlé, Mondelez and Dyson. With a breadth of experience across an extensive range of sectors, Hogarth offers the unrivaled ability to deliver relevant, engaging, and measurable content across all channels and media - both established and emerging.

The number of channels at our fingertips; the need for speed; and the drive for mass personalisation, all mean that brands need different solutions.

Our global team of over 7,500 craft and technology experts brings together creative, production and innovation to help clients navigate this exciting and ever-changing world of today’s content experience.

What would a Transcreation Project Manager do at Hogarth?

As a Transcreation Project Manager, you'd be responsible for project managing localisation work for our client's Marketing Communication materials across different platforms. Working closely with our client's Marcom Project Managers and a network of creative talents from various markets across South East Asia (SEA), you'd also engage with other cross-functional teams of producers and project managers to ensure work is delivered on time, on quality and within budget. You'd constantly need to communicate and negotiate priorities and deadlines with internal and external teams to ensure expectations are well managed. Your primary tasks include organising and coordinating schedules, distributing workload, tracking progress of projects and allocated budget.

Requirements

This is a 3-month rolling contract with view for permanency.

• A minimum of 4 years Project Management/Account Management/Traffic background in fast-moving agency environment
• Experience managing multi-market projects
• Experience working on global brands, ideally across all media, including print, interactive and film
• Demonstrable experience managing total creative workflow, i.e, internal briefing, briefing to vendors/studios, managing key milestones/deadlines, presentations/internal approvals, executions, delivery
• Proven project management skills
• Self-driven, organised and have an eye for detail
• Proficient with technology and tools
• Ability to work effectively and collaboratively in high-pressure situations and tight time frames
• A hands-on, can do approach to solving problems
• Must be able to work on-site at the office in Singapore at times as required, for several weeks at a time

#LI-JK #LI-Contract

We are an Italian Restaurant in Singapore looking for a manager who will be responsible for overseeing the overall operations of the restaurant, including but not limited to

• At least 10 years of experience in managing Italian restaurants, with a deep understanding of Italian cuisine and customer preferences.
• Managing all aspects of restaurant operations
• Managing cost control for food and beverage and profitability of the restaurant.
• Building and maintaining relationships with suppliers and clients to enhance business opportunities.
• Ensuring compliance with health and safety regulations.
• Staff duty rostering and approval of leave. Supervising staff, including recruitment,training and performance reviews.
• Maintaining high standards of food quality and customer service.

Responsibilities

• Process Validation: Test manufacturing workflows and processes to identify any gaps or inconsistencies.
  Ensure all procedures are efficient and meet required standards.
  
• Issue Identification: Identify and document any errors or inefficiencies in the processes.
  Provide feedback to improve workflows.
  
• Data Recording :Accurately record test outcomes and observations.
  Maintain detailed documentation for reporting purposes.
  
• Collaboration :Work closely with team members to address findings and implement improvements.
  Support team leaders in refining operational processes.

Requirement

• Min Diploma/Degree in Relevant Field
• The manufacturing Industry will be advantageous

TELE me at @yijingggggg or WA me at https://wa.me/+6598623556 NOW!

Interested candidates, please submit your resume to [email protected]

Alison Chen

Outsourcing Team

Recruit Express Pte Ltd (EA Licence No.: 99C4599)

Salary: Up to $2300

Duration: 6 months renewable

Location: Dover & Punggol

Working Hours: 8.30am – 6pm (Mon to Thurs), 8.30am – 5.30pm (Fri)

Responsibilities:

• Plan, manage and execute the academic operations of all HSS degree programmes, with focus on continual and practical assessments;

• Overseeing the exam administration process, including the distribution and collection of exam materials.

• Implementing and enforcing quality assurance measures to ensure the integrity and fairness of the examination process.

• Assist with administrative matters related to Clinical Practice Education;

• Assist with programme-level events such as workshops, meetings and dialogue sessions;

• Assist in any other functional duties or divisional work as assigned.

Requirements:

- Minimum Diploma

- Min 1 year admin experience

Interested candidates, please submit your resume to: [email protected]

Ally Audrey Lok Xin Woon

Recruit Express Pte Ltd (Healthcare & Lifescience)

Company EA Licence number : 99C4599

Personnel EA License: R21102307

[email protected]

Responsibilities

• Assists the Head Chef in carrying out all aspects of the kitchen’s day-to-day operations that precludes the management of food hygiene and safety, enforcing performance and quality standards, and monitoring to ensure attainment of these goals
• Helps control and direct the food preparation process efficiently and professionally
• Ensures that the kitchen runs on schedule and that food and related services are of a high grade
• Supports the Head Chef in planning and coordinating tasks while keeping labor expenses in mind
• Helps create meals using new or current culinary inventions or as the business prescribes
• Approves and polishes dishes before they are delivered and served to customers
• Produces quality menu that could change seasonally as the business requires
• Places equipment, tools or ingredient orders in response to possible detected shortfalls
• When directed by the Head Chef, hires, manages, trains and educates kitchen workers to be par with the highest possible culinary standards
• Follows and strictly implements all food and sanitary rules as well as safety guidelines
• Assists in the preparation of duty rotas for kitchen staff to provide appropriate coverage at all times while accounting for the seasonality of the business and keeping overtime to the minimum
• If and when directed by the Head Chef, keeps recipe files in excellent condition and up-to-date

Qualifications & Requirements

• Associate or Bachelor’s Degree in Culinary Arts or Science, Business, or relevant fields
• Three (3) years of experience as a sous chef
• Completed the WSQ Basic Food Hygiene Course – Food Safety Course Levels 1 and 2
• Updated in control of substances hazardous to health (COSHH) regulations or hazard analysis critical control point (HACCP) methods
• Completed the WSQ Basic Food Hygiene Course – Food Safety Course Levels 1 and 2
• Quick in picking up concepts and possesses good logical and analytical problem-solving skills
• Able to grasp business requirements and processes
• Good understanding of computer software such as POS, restaurant management system, and Microsoft Office
• Service oriented, meticulous, attention to detail

Responsibilities

• Following directions provided by the head chef
• Collaborating with the whole culinary team to ensure high-quality food and service
• Keeping the kitchen safe and sanitary
• Stocktaking and ordering supplies
• Assisting in other areas of the kitchen when required
• Handling any problems that may arise

Qualifications

• Associate or Bachelor’s Degree in Culinary Arts or Science, Business, or relevant fields
• Completed the WSQ Basic Food Hygiene Course – Food Safety Course Levels 1 and 2
• At least 2 years experience working in a similar role
• Ability to work well alone and in a team
• Passion for delivering great food and service
• Knowledge of safety and sanitation practices
• Flexibility in working hours subject to the demands of the business

JOB SUMMARY / JOB OVERVIEW:

The Marketing Manager is responsible for managing activities to create, communicate, deliver, and exchange offerings that have value for customers, clients, partners, and other stakeholders that the company considers as important to achieve business goals. He/She utilises marketing as well as market research and analysis to drive the formulation of marketing strategy and planning.

He/She plans and oversees a broad range of initiatives including product and business service launches, advertising, email efforts, events, and social media communications. The Marketing Manager oversees the production of all promotional materials and marketing campaigns.

DUTIES & RESPONSIBILITIES:

• Formulates and proposes to the higher-level echelon marketing and communication strategies, both offline and online, in line with the company’s overall corporate strategy
• Delivers content consistent with approved marketing strategies at a fashion that is accurate, professional, and timely
• Conducts an analysis of the effectiveness of marketing campaigns
• Interviews, hires, and trains marketing staff members
• Establishes marketing goals based on past performance and market forecasts
• Oversees current offerings and comes up with initiatives for new products or services
• Researches and analyses market trends, demographics, pricing schedules, competitor products, and other relevant information to form marketing strategies
• Works with the marketing staff to develop detailed marketing plans for all media channels and sales teams
• Oversees the creative development of promotional materials, website content, advertisements, and other marketing-related projects
• Communicates with various media buyers, advertising agencies, printers, and other services to help marketing projects come to fruition
• Provides in-depth information to interested clients, and acts as a representative for the marketing department in important buyer meetings
• Works within the department budget to develop cost-effective marketing plans for each product or service
• Tracks all marketing and sales data and creates detailed written reports and verbal presentations to bring to senior executives
• Adjusts marketing campaigns and strategies as needed in response to collected data and other feedback
• Builds relationships with external content providers such as publishers to pursue publicity and promotional activities
• Plays an active role in improving the development of customer database
• Assesses marketing-related material quotations and invoices and recommends to higher management the optimum pricing and quality
• Establishes and maintains the ideal working relationships with partner organisations, affiliates, government agencies, the press, reporters, media channels, and other public relations (PR) audiences
• Assists the General Manager and the higher-echelon managers with projects and/or other assignments as directed

QUALIFICATIONS:

• Bachelor's Degree in Marketing, Business, or related field
• Expert on media channels, client relationships
• Excellent creativity, adaptability, research, analysis, writing, public speaking, interpersonal communication
• Excellent leadership, people management, and detail-orientated
• Well-versed in marketing budgeting and organisation
• Copywriting skills
• Computer-literate - Microsoft Office, Mac, and Windows OS
• Multi-tasking skills

Responsibilities:

• Manage, mentor and coach the relevant team members to achieve quality and productivity for optimal customer experience
• Train and upskill new and existing team members of the team, and provide actionable feedback
• Work closely with the senior management team to design & curate procedures for the best user experience.
• Attend and welcome visitors and customers by providing satisfactory customers service
• Maintain customer records and monitor their appointment
• To professionally and satisfactorily resolve customer complaints pertaining to products and services
• To Implement & improve customer retention practices
• To encourage a positive and cozy environment for the customers
• Assist in other area, if needed from time to time

Qualifications & Requirements

• Customer service enthusiast
• Prior experience in the customer service field
• Professional looking and well-groomed to the standards set
• Proficient communication skills
• Customer Service oriented and passionate about serving customers
• Ability to stay calm in any given situation
• Possess some degree of digital literacy
• Prior experience in the beauty line would be a plus

Responsibilities:

• Designing hairstyles and performing a wide range of beauty hair services
• Provide consultations and advice to customers
• Demonstrate and sell hair care products and cosmetics
• Constant upgrade of relevant knowledge through working with peers
• To keep up with the latest beauty trends
• Always keep up with latest beauty trends

Qualifications & Requirements:

• Relevant experience in this industry
• Knowledge of hair type & beauty
• Possess communication & interpersonal skills
• Able to work under pressure
• Can withstand long periods of standing
• Willing to learn

Responsibilities:

• Handle customers needs with the best of abilities to design & create hairstyle, provide hair scalp treatment, single hair color & double hair color, mud treatment, re-bonding, head spa, bleach hair, shampoo & blow
• Handle equipment in the salon
• Oversees and manages salon inventory, involve in salon promotions, events & roadshow
• Create & enhances a good relationship with the customers and keep track of their appointments
• Excellent knowledge of the beauty therapy industry and always have an up-to-date skill set
• Provide professional training to new staff
• Ability to deal with difficult salon situations such as client complaints

Qualifications & Requirements

• Possess professional skills in hairstyling
• Possess hairstyling certifications backed by accredited schools
• Relevant experience in the beauty industry
• Knowledgeable in the different hair types
• Self-motivated and able to multitask
• Possess excellent communication & interpersonal skills
• Presentable with professional skills
• Self-motivated and able to multi-tasks
• Confident and dynamic personality

Responsibilities

• Teach and conduct cooking classes with patience and professionalism
• Execute and supervise the day to day operations of the cooking studio
• Maintain the cleanliness of the studio thus providing a positive learning environment
• Be part of the team to prepare lesson plan for cooking classes
• To be proactive in keeping food costs within the allocated budget and seek improvements to reduce food wastes
• Be punctual and well prepared with required ingredients and tools before the class begins
• Any other assigned ad-hoc duties and operations duties.

Qualifications & Requirements

• Diploma/Degree Holder in relevant field
• WSQ Advanced Certificate in Training and Assessment (ACTA) is an advantage
• Relevant experience in area of specialization (Eg: Korean, Asian)
• Competence in delivering the cooking classes
• Ability to devise recipes and maintain culinary standards
• Relevant experience in area of specialization is a plus (Eg: Korean, Asian)

Job Responsibilities :

• Assessment: Evaluate clients' abilities and limitations across physical, cognitive, and environmental factors.
• Treatment Planning: Develop personalized plans to improve clients' daily functioning through activities, exercises, and adaptive techniques.
• Interventions: Implement therapies like motor skills training, cognitive retraining, and adaptive equipment use.
• Education: Teach clients and families strategies for independent living and wellness management.
• Collaboration: Work with healthcare teams to ensure comprehensive care and treatment coordination.
• Documentation: Maintain detailed records of progress and treatment plans.
• Advocacy: Advocate for clients' rights and access to services, and participate in community outreach.
• Research: Stay updated on latest practices and contribute to evidence-based research in the field.

Requirement :

• Obtain a recognized degree in Occupational Therapy from an accredited university or institution.
• Be registered with the Allied Health Professions Council (AHPC) of Singapore.

All qualified applicants, please click “ APPLY NOW”

Kimmy Low Yi Ting (Kim) | CEI Registration Number: R23112122

Recruit Express Pte Ltd Company Reg. No. 199601303W | EA LICENCE Number: 99C4599

Job Responsibilities :

• Assessment: Evaluate clients' abilities and limitations across physical, cognitive, and environmental factors.
• Treatment Planning: Develop personalized plans to improve clients' daily functioning through activities, exercises, and adaptive techniques.
• Interventions: Implement therapies like motor skills training, cognitive retraining, and adaptive equipment use.
• Education: Teach clients and families strategies for independent living and wellness management.
• Collaboration: Work with healthcare teams to ensure comprehensive care and treatment coordination.
• Documentation: Maintain detailed records of progress and treatment plans.
• Advocacy: Advocate for clients' rights and access to services, and participate in community outreach.
• Research: Stay updated on latest practices and contribute to evidence-based research in the field.

Requirement :

• Obtain a recognized degree in Occupational Therapy from an accredited university or institution.
• Be registered with the Allied Health Professions Council (AHPC) of Singapore.

All qualified applicants, please click “ APPLY NOW”

Kimmy Low Yi Ting (Kim) | CEI Registration Number: R23112122

Recruit Express Pte Ltd Company Reg. No. 199601303W | EA LICENCE Number: 99C4599

Job Responsibilities

• File and organize documents
• Order office supplies
• Help with basic data entry and paperwork

Working Hours :

• 5 Days Office Hours

Salary Rate:

• $12/hr

Requirement:

• Min Diploma / A Level
• No Need Experience , Training Provided

All qualified applicants, please click “ APPLY NOW”

Kimmy Low Yi Ting (Kim) | CEI Registration Number: R23112122

Recruit Express Pte Ltd Company Reg. No. 199601303W | EA LICENCE Number: 99C4599

Job Highlights

• Within 5-minutes walk from/to Orchard MRT & bus-stops nearby
• Competitive Salary and Package
• Good working environment and culture

Job Overview:

The Kappo Head Chef leads and oversees the kitchen operations, specializing in the Kappo dining style, which emphasizes fresh, seasonal ingredients and interactive cooking in front of guests. This position requires mastery of Japanese culinary techniques, menu development, and leadership, ensuring an exceptional dining experience through quality, precision, and guest interaction.

Benefits Summary:

• Staff meal and uniform provided
• Within 5-minutes Bus-stops nearby
• Annual and Medical Leave Provided
• 6 days off/ month

Key Responsibilities:

• Menu Development:
  Create and update seasonal Kappo menus, maintaining high standards in taste, presentation, and freshness.
• Kitchen Management:
  Oversee daily kitchen operations, train staff in Kappo techniques, and ensure food safety and sanitation.
• Guest Interaction:
  Prepare and present dishes in front of guests, engaging with them to enhance the dining experience.
• Inventory & Cost Control:
  Source quality ingredients, manage inventory, control costs, and minimize waste.
• Collaboration:
  Work closely with management on business goals, special events, and promotional activities.

Qualifications:

• Minimum 6+ years of culinary experience, including 3 years in a senior chef role.
• Expertise in Japanese cooking and ingredient selection.
• Strong leadership and communication skills.

Work Hours:

Full-time, with flexible availability for evenings, weekends, and holidays.

Rapsodo Inc. is a sports analytics company that uses computer vision and machine learning to help all athletes maximize their performance. Our proprietary technology applications range from helping PGA Tour golfers optimize their launch conditions to allowing MLB pitchers to increase the efficiency of their breaking balls. Current partners include all 30 MLB teams, MLB, USA Baseball, Golf Digest, PGA of America, and over 1000 NCAA athletic departments. 

New Product Introduction (NPI) is the end-to-end process of bringing a new product to the market from design concept to the end customer. It broadly encompasses the following stages of the engineering team: Lab Prototypes (LP), Production Prototypes (PP) & Production Ramp (PR). 

As an NPI Engineering Intern at Rapsodo, you will be exposed to the different stages of NPI for Rapsodo’s upcoming products to be released. You will also be exposed to the manufacturing environment of how our products are built and supported by our Research & Development (R&D) Team.

Roles & Responsibilities

• Gain invaluable exposure into Singapore’s Technology Sector 

• Be exposed to the different stages of the NPI process for Rapsodo’s upcoming products 

• Assist with building prototypes

• Provide feedback for the prototypes you build 

• Be involved in investigative study with our R&D Team 

• Be exposed to working with our Software Test Team, Purchasing Team as well as Manufacturing Team

• Pursuing Diploma in Electrical, Mechanical Engineering or any related Engineering discipline 

• Responsible, hardworking and a team player • Good attitude to learn and contribute to the team 

• Pro-active, organized & meticulous and able to work independently in a fast-paced environment 

• Have strong analytical, problem solving and inter-personal skills 

• Excellent written and oral communication skills with the ability to present ideas and results to technical and non-technical audiences

Digify is a cloud-based document security and data room software that allows customers to control, protect and track important documents after sharing them. Companies use Digify to protect confidential information for fundraising and due diligence, secure intellectual property, and protect sensitive communications.

Digify is used in 138 countries today. We have more than 600,000 users worldwide.

THE ROLE

As a Customer Success Manager at Digify, you will play a key role in onboarding, engaging, growing, and retaining customers. This dynamic role involves demonstrating our product, educating customers to drive adoption, nurturing them for expansion opportunities and retaining the customers satisfaction. Your primary focus will be on accelerating time-to-value, enhancing customer engagement, building long-term relationships, and strengthening the customers retention. Managing a wide range portfolio of accounts, you will work closely with your team lead, key stakeholders, and cross-functional departments to refine and optimize customer success processes, ensuring a seamless and impactful customer experience.

WHAT YOU WILL BE DOING

Serve as the primary contact for onboarding, training, and ongoing support to ensure seamless adoption of Digify's platform.

• Increase customer satisfaction and retention by building strong, long-term client relationships.
• Conduct regular check-ins to improve product usage and address customer issues promptly.
• Collaborate with customers on renewals, account expansions, and retention strategies.
• Act as the voice of the customer, providing actionable feedback to Product, Sales, and Marketing teams to enhance offerings.
• Monitor and report key success metrics, including NPS and product engagement, to identify trends and opportunities.
• Troubleshoot technical issues in partnership with the Engineering and Development teams.
• Facilitate customer advocacy by encouraging online reviews and participation in referral programs.
• Proactively manage a book of business, tracking account health and mitigating retention risks.
• Collaborate cross-functionally to optimize processes and implement solutions for customer success.
• Support system configuration and onboarding processes tailored to customer requirements.

• Minimum 2 years of experience as a Customer Success Manager, preferably in a fast-paced, B2B environment or related industries.
• Proven experience in customer success or account management within a B2B SaaS or software company.
• Exceptional interpersonal and communication skills to engage and build rapport with key stakeholders, ensuring mutual success and satisfaction.
• Proactive attitude and mentality in identifying opportunities to expand customer accounts by understanding their evolving needs and aligning them with our solutions.
• Strong ability to simplify complex technical concepts and communicate them effectively to non-technical customers.
• Willingness to learn and develop basic technical skills to confidently discuss technical topics with clients.
• Demonstrated success in renewals, upselling, and account expansion strategies.
• Exceptional written and verbal communication skills, with a focus on clarity and professionalism.
• Meticulous attention to detail and a high degree of accuracy in all deliverables.
• A driven, self-motivated, and enthusiastic mindset, paired with empathy, patience, and trustworthiness.
• Familiarity with Intercom, Chargebee, NPS tools, or similar platforms is an added advantage.

• Handle enquiries regarding full suite of products including personal and corporate accounts, loans, deposits, cards
• Troubleshoot issues and address customers' concerns promptly
• Provide product /service information when necessary

Elsa Fontanne (CEI No. R24124496)

Recruitment Consultant

Contact Number: 67860100

Email Address: [email protected]

Recruit Express Pte Ltd / EA Licence No: 99C4599

We regret only shortlisted candidates will be contacted