• Acting on behalf of the client on a large-scale manufacturing facility
• Adopt client ways of working and systems and cover all functions; schedule, cost, risk, procurement and reporting.
• Engagement with client’s global team will be required
• Responsible for the direction and delivery of project planning outcomes within schedule, cost, quality and safety
• Responsible for developing and maintaining a project master plan and schedule to meet the project objectives
• Ensure adherence to best practice project management principles and managing the project delivery services
• Managing the overall project controls, planning & scheduling, cost management, estimating, risk management for the project
• Monitoring of project scope and deliverables including application of change management processes
• Managing the development, monitoring and controlling of the project schedule.
• Formulating and controlling of the project budget
• To develop a project control procedure to monitor the progress of project

Roles & Responsibilities:

To establish continuity with our key client as the trusted partner, provide leadership to the

regional and operational Program Management Office team, and build on the high-value

program management service in line with the global framework.

· Be the key client interface for all Real Estate stakeholders 

· Providing subject-matter expertise to the client in all areas of capital programs and

projects in Real Estate, bridging the opportunity and deliverables to the client’s

enterprise standards and strategic objectives.

· Managing and leveraging of the resources available at the Program Management

Office, and the wider Turner & Townsend business to provide a high-value service to

the client.

· Building on the legacy as a trusted partner with the client, bringing value delivery to

the Program Management Office service, providing advisory based on sector and

industry knowledge.

· Providing the key link between the peer regions, central and offshore program

management teams, the client’s internal and external delivery teams, and

supporting business units, driving excellence in capital programs.

· Reach back and two-way knowledge transfer between related capital project delivery

teams under the client’s framework, and peer Program Management Office teams

working on similar Real Estate portfolios within Turner & Townsend business.

· Full-time client facing, managing a team of client’s stakeholders, working with the

regional leadership team, portfolio managers and planners.

• Review of draft / executed financing documents such as letters of offer / facility agreements & security / mortgage documents, validate draft financing and security documents against approvals, post acceptance documentation checks, preparation of instructions to lawyers / valuers / insurers and etc.
• Perform the daily BAU operations by supporting Business Unit’s post approval documentation processes till redemption / full repayment.
• Perform roles as the facility agent, security agent and/or account bank in syndicated financing. Activities including but not limited to active participation in negotiation of the legal documents, conditions precedent collation, conditions subsequent and covenant tracking, management of facility life cycle and information dissemination.
• Liaise with Business Units and external parties such lawyers / valuers / insurers.
• Perform checks to ensure legal and security documentation are completed, conditions precedent is fulfilled prior to activation of credit facilities, monitoring of conditions subsequent and ensure that the legal and security documents are being custodized.
• In charge of preparing letters / reports, updating of registers and custodians of documents.
• Manage day-to-day business transactions to ensure that the agreed turnaround time with the business is met
• Ensures accuracy, efficiency and meets the agreed turnaround time with the Business Units while minimizing operational risks and losses.
• Able to contribute to process improvements and participate in ad-hoc projects

Team Summary

Do you want to work on thumb-stopping social media content and original campaign creative?  Do you like the idea of working with celebrity athletes from the FIFA, Olympics and Formula 1? AND would you like to do all that for one of the world’s most recognizable brands and our fortune 500 clients?

Introducing Visa Design Studio, an expanding in-house creative and design agency set up to support Visa’s, clients and partners in the Asia Pacific region, and to drive revenue growth for Visa. You will not only develop exciting creative strategies and campaigns for our clients and partners across the various markets in AP, but also create high visibility creative for Visa’s core brand and sponsorships. You will be expected to meet creative service revenue targets as part of your responsibilities.

If you have always wanted a hybrid client-agency life, here is the perfect opportunity.

What a Manager, Creative & Design at Visa does:

• Inspire and work with the Visa Design Studio team to develop innovative creative solutions, from broad concept development through to production and implementation providing clear and constructive direction throughout the process.

• Drive client take-up of creative services with high quality creative and impactful selling. Communicate and present design concepts to external and internal clients, explaining the creative rationale in the context of business objectives.

• Drive AP Marketing Services revenue growth by effectively executing client projects and briefs through Visa Design Studio.

• Work hands-on to ideate, craft and execute original and iconic creative concepts in response to client briefs, objectives or goals.

• Develop creative ideas that meets both our clients’ objectives as well as our business objectives.  

• Manage multiple projects from concept through to completion, working with both in-house resources and third-party vendors. Manage and create design components ranging from web, graphics, social as well as digital media content, print, environmental, OOH, BTL and packaging across all levels of project complexity.

• Stay updated with industry trends, tools, and best practices to continuously improve creative and design processes and output.

• Collaborate effectively with Visa marketing teams, copywriters, and broader campaign creative team to develop world-class creative work.

• Make designs come to life by conceptualizing, creating and animating storyboards, editing videos, creating mock-ups, convert layouts to HTML format, etc. Prepare and organize final artwork delivery, ensuring all details and requirements are in place.

Why this is important to Visa

You will report to the Creative team lead for Visa Design Studio. The Visa Design Studio team (part of the Visa AP Marketing organization) is responsible for delivering creative services to Visa’s clients and driving a key marketing service workstream for revenue growth. The team is in it’s early stages of expansion and the role will be integral in its formation. 

What you will need:

You will need to have a strong passion for creativity and strategic design, as well as a high level of comprehension in brand interpretation. Be solutions-oriented, and able to work independently as well as be a team player. As this is a client-facing role, you will need to have strong influencing and project management skills. The successful candidate will need to be able to efficiently multi-task in a fast-paced environment, have a systematic approach and be able to navigate around ambiguity.

Team Summary

Do you want to work on thumb-stopping social media content and original campaign creative?  Do you like the idea of working with celebrity athletes from the FIFA, Olympics and Formula 1? AND would you like to do all that for one of the world’s most recognizable brands and our fortune 500 clients?

Introducing Visa Design Studio, an expanding in-house creative agency set up to support Visa’s, clients and partners in the Asia Pacific region, and to drive revenue growth for Visa. You will not only develop exciting creative strategies and campaigns for our clients and partners across the various markets in AP but also create high visibility creative for Visa’s core brand and sponsorships. You will be expected to meet creative service revenue targets as part of your responsibilities.

If you have always wanted a hybrid client-agency life, here is the perfect opportunity.

What a Multimedia Design does at Visa:

• Support the Visa Design Studio team to scale and execute campaigns, delivered with efficiency, finesse and high-quality.

• Drive AP Marketing Services revenue growth by effectively executing client projects and briefs through Visa Design Studio.

• Collaborate with the local marketing teams to understand campaign objectives and develop visually compelling designs that align with client’s and Visa’s brand strategy.

• Ensure consistency in design elements and maintain brand guidelines across all projects.

• Comfortable to communicate and present design concepts to external and internal stakeholders, explaining the creative rationale in the context of business objectives.

• Work with the team to interpret original and iconic creative concepts in response to client briefs, objectives or goals.

• Deliver design components ranging from web, graphics, social as well as digital media content, print, environmental, OOH, BTL and packaging across all levels of project complexity.

• Make designs come to life by creating and animating storyboards, editing videos, creating mock-ups, convert layouts to HTML format, etc.

• Support in managing multiple projects from concept through to completion, ensuring that milestones are met.

• Prepare and organize final artwork delivery, ensuring all details and requirements are in place.

Why this is important to Visa

You will report to the Creative team lead for Visa Design Studio. The Visa Design Studio team (part of the Visa AP Marketing organization) is responsible for delivering creative services to Visa’s clients and driving a key marketing service workstream for revenue growth. The team is in it’s early stages of expansion and the role will be integral in its formation to scale up. 

What you will need:

You will need to have a strong passion for creativity and strategic design, as well as a high level of comprehension in brand interpretation. Be solutions-oriented, and able to work independently as well as be a team player. As this is a client facing role, you will need to have strong influencing and project management skills. The successful candidate will need to be able to efficiently multi-task in a fast-paced environment, have a systematic approach and be able to navigate around ambiguity.

Team Summary

Do you want to work on thumb-stopping social media content and original campaign creative?  Do you like the idea of working with celebrity athletes from the FIFA, Olympics and Formula 1? AND would you like to do all that for one of the world’s most recognizable brands and our fortune 500 clients?

Introducing Visa Design Studio, an expanding in-house creative agency set up to support Visa’s, clients and partners in the Asia Pacific region, and to drive revenue growth for Visa. You will not only develop exciting creative strategies and campaigns for our clients and partners across the various markets in AP but also create high visibility creative for Visa’s core brand and sponsorships. You will be expected to meet creative service revenue targets as part of your responsibilities.

If you have always wanted a hybrid client-agency life, here is the perfect opportunity.

What a Copywriter and Project Manager does at Visa:

• Support the Visa Design Studio team by developing and writing clear, engaging, and persuasive copy for various mediums (web, print, social media, etc.).

• Drive AP Marketing Services revenue growth by effectively executing client projects and briefs through Visa Design Studio.

• Collaborate with the regional and local marketing teams to understand campaign objectives and develop visually compelling designs that align with client’s and Visa’s brand strategy.

• Oversee the entire project lifecycle, from initial briefing to final delivery.

• Coordinate with internal and external stakeholders to gather requirements and feedback.

• Edit and proofread copy to ensure accuracy, consistency, and alignment with Visa and client’s brand voice.

• Conduct market research and competitor analysis to inform creative strategies.

• Maintain a content calendar and ensure all deliverables are met on time.

• Monitor project progress and adjust plans as necessary to meet deadlines.

• Provide creative direction and input during brainstorming sessions.

• Ensure all copy and creative outputs meet the highest quality standards.

• Collaborate with local freelance copywriters and translators to expand resources and meet other language requirements in Asia Pacific.

Why this is important to Visa

You will report to the Creative team lead for Visa Design Studio. The Visa Design Studio team (part of the Visa AP Marketing organization) is responsible for delivering creative services to Visa’s clients and driving a key marketing service workstream for revenue growth. The team is in its early stages of expansion and the role will be integral in its formation to scale up and elevate creative outcomes.

What you will need

You will need to have a strong passion for creativity and story-telling, as well as a high level of comprehension in brand interpretation. Be solutions-oriented, and able to work independently as well as be a team player. As this is a client facing role, you will need to have strong influencing and project management skills. The successful candidate will need to be able to efficiently multi-task in a fast-paced environment, have a systematic approach and be able to navigate around ambiguity.

YOUR IMPACT _________

The Beauty Consultant is the Dior Ambassador. She/he is to achieve one’s sales targets while promoting the brand image and providing the highest standard of service to customers. As a member of the Dior team, she/he represents the brand values towards the customers and demonstrates a Dior attitude at all times.

YOUR MISSION _________

Service:

• To offer top notch service to our clients
• To convey Dior’s image and values, and share your passion for Dior with each client

Sales:

• To achieve personal sales target, sales per transaction and units per transaction
• To maximise link sales and cross selling
• To provide good customer service to all customers in accordance to D.I.O.R
• To build good relationship with customers and department store staff
• To be attentive during daily brief and to contribute to the counter under Counter Head's guidance

Merchandising Checklist:

• To ensure counter is checked on a daily basis and is as per Dior's merchandising standards
• To ensure counter reflects at all times the current merchandising guidelines
• To ensure that counter, testers and stocks are kept clean and tidy at all times
• To adhere to daily planning by Counter Manager or Counter Head

Team Player:

• To undertake specific tasks as given by the Counter Manager, Retail Manager and / or Area Manager
• To work closely with Retail Manager and / or Area Manager if the counter does not have a Counter Manager
• Communicate and support each other to achieve set objectives

Good Product Knowledge:

• To give precise information and communicate features and benefits to all customers

Administrative:

• To assist Counter Manager in paperwork and ordering of stocks

Your Career

You will work firsthand with our valued customers to address their complex post-sales concerns where analysis of situations or data requires an in-depth evaluation of many factors. You're a critical thinker in understanding the methods, techniques, and evaluation criteria for obtaining results. You'll enjoy networking with key contacts outside your own area of expertise, with a strong capability of detailing difficult technical issues to both non-technical and technical professionals.

You will regularly participate in technical discussions with multi-functional teams, creating an environment of transparency that ultimately leads to better products, better working environments, and better cybersecurity. Your quick thinking and support to our clients provides the fast assistance they need to keep their environments secure - which means you'll need to move quickly, thoughtfully, and provide technical assistance as needed (often, in high pressure situations).

Your Impact

• Provide Tier-3 Technical Support to customers and partners across JAPAC
• Provide configurations, troubleshooting and best practices to customers
• Manage support cases to ensure issues are recorded, tracked, resolved, and follow-ups are completed in a timely manner
• Provide fault isolation and root cause analysis for technical issues
• Publish Technical Support Bulletins and other technical documentation in the Knowledge Base
• Review of technical documentation for training materials, technical marketing collateral, manuals, troubleshooting guides, etc.
• Travel to customer sites in the event of a critical situation to expedite resolution as required
• Provide on-call support 24x7 on an as-needed basis

Reporting to the Associate Director of Client Operations, this is a unique opportunity to join a dynamic, fast-growing company in Financial Services.

You Will:

• Provide a full range of fund accounting services to private equity clients, including NAV preparation, booking accruals, security pricing, performing cash and security position reconciliations.
• Prepare pricing of portfolios ensuring all holdings are priced observing the applicable fund documents and valuation policies.
• Prepare capital call, distribution calculation and allocation.
• Prepare fee schedules including calculation of management fee and waterfall, ensuring all calculations observe applicable fund documents.
• Prepare Investor allocations for each NAV cycle ensuring capital transactions are booked correctly and P&L is allocated correctly.
• Prepare NAV packages and other ad hoc deliverables as defined in the service level agreements.
• Complete other ad hoc requests and projects.
• Communicate with internal MUFG teams and external clients, ensuring all deliverables and requests are met.
• Prepare/Assist with audited Financial Statements, audit assistance, and other regulatory services, as applicable.

YOUR IMPACT _________

You are creative, resourceful, self-motivated, possess cross-cultural awareness and high emotional intelligence. Your impact on the business will be substantial. A keen interest in consumer goods, makeup and beauty products is essential, and your desire to learn will be met with opportunities for growth and ownership. In the Travel Retail sector, you will learn in-depth knowledge of beauty and consumer trends and learn how to spot business and marketing opportunities within APAC and craft and implement promotional campaigns tailored to the unique travellers profiles in each region.

We believe in maintaining a professional attitude while infusing an element of fun into our workplace. You will not only be able to learn but also leave a lasting impact on our dynamic and globally focused team.

YOUR MISSION _________

Based in Singapore, this position will be responsible to work as a part of the marketing team to support the team in developing the business in the TR APAC region.

• Work as part of marketing team to serve as liaison between marketing, commercial, digital and visual merchandising
• Assist in coordination of all marketing initiatives
• Request, review and consolidate information for reporting such as promotion calendar, promotion photos & results, in-store activities and any other adhoc reporting
• Build and update sell-out reports
• Monitor competition initiatives and assist in analyzing and compilation of reports
• Manage, organize and track products and lab samples for all launches and manage inventory to cater to all events
• Assist in coordination and creation of locally produced collaterals, ensuring brand adherence
• Assist in development and rollout of Travel Retail Exclusive Kits. To monitor competitors’ activities and assist Product Manager to make recommendations to portfolio to stay competitive and increase market share
• Assist in coordination of key events such as PR events, Expert seminars, regional meetings and Tax-Free World Exhibition
• Admin support to help team submit quotations for PO creation and liaise with suppliers

WHAT WE OFFER   _________

• A challenging role in a fast moving, ambitious environment, with daily learning opportunities and passionate team members.
• Beyond this role, your development is a pillar of our ambition. MAKE UP FOR EVER as part of LVMH, offers a Career perspective with a worldwide presence and continuous growth within 75 distinguished Houses.

PRIMARY OBJECTIVE:

• Perform daily BAU operations i.e. limits activation/maintenance, static data maintenances and limits monitoring in Limits Monitoring Team.
• Perform credit monitoring functions i.e. track & monitor covenants, credit review due dates, monitor facility excesses and collateral shortfall, monitor collaterals expiry dates, litigation alerts and expiry dates for insurances
• Ensures accuracy, efficiency and meets the agreed turnaround time with the Business Units while avoiding operational risks and losses
• Supports the effort to improve productivity, efficiency and lower costs via continuous process improvements
• Maintains good business relationships/partnerships with key stakeholders, aligning actions to customer needs

KEY RESPONSIBILITIES:

Customer/Market – Business Transformation

• Structuring of credit facilities in the loans system, perform limit implementation/maintenance and limit monitoring functions
• Perform credit monitoring functions i.e. track & monitor covenants, credit review due dates, monitor facility excesses and collateral shortfall, monitor collaterals expiry dates, litigation alerts and expiry dates for insurances
• Perform loan static data maintenances
• Respond to Business Units’ requests and enquiries within a stipulated time-line
• Collaborate with the Team Lead to engage the Business Units on a regular basis to resolve BAU issues, improve processes and cooperation between Credit Ops and the Business Units.
• Participate actively to move the team towards completion of goals i.e. develop a service-oriented culture within the team
• Support Business Units in their digitalization initiatives &/or launch of new products

Process Digitalization or Automation/STP

• Participate in process digitalization or automation initiatives.

Productivity Improvement

• Ensure all SLA/TAT are being met.
• Ensure work is completed with speed and accuracy.
• Contribute process improvements ideas to improve TAT, efficiency and reduction of internal errors in work processes.

Process Efficiency/Process Improvements

• Participate in process improvement discussions to improve the turnaround time for BAU processes
• Identify operational risks and implement measures/controls to plug the risk gaps so that processes are in line with the with all internal & external policies/guidelines and requirements of the regulators

Operational Risk & Compliance

• Work together with Team Lead to ensure that audit rating is “Satisfactory” or better.
• Work together with Team Lead to ensure no/minimal operational lapses/financial losses

Individual Contribution/Competency

• Participate in BCP Co-ordinator/Risk Co-ordinator or Data Steward role

Learning/Competitive Positioning

• Maintain high standards for self-development to achieve/exceed the goals of the team and to derive satisfaction from achievement of goals and continuous improvement
• Initiate action plans to achieve self-development goals which has to be in line with the department and Group’s direction of building high performance culture e.g. attend courses from APLMA to understand the clauses in the Facility Agreement
• Develop a mind-set of continuous learning to keep up with the pace of change in the Bank and to be competent in the job assigned
• Mentor and provide training to junior staff

Opportunities & Exposure

1. PRODUCT MARKETING

• Be a resource and support regional product marketing projects
• Assist in various marketing activities and being involved in the launch product strategies, such as new launch forecasts and 360 marketing launch campaigns
• Maintain and update several regional files, and work on business analysis on the markets with supervisors
• Conduct post launch reports, brand/product competitive analysis and trend research reports

1. SOCIAL/PR

• Consolidates PR activities and press clippings from all markets for submission to HQ
• Work with markets on potential PR events, and PR influencer launch ideas

Opportunities & Exposure

1. DIGITAL

• Assets management for ecommerce channels
• Product launches management on Brand website and e-retailers (Lazada, Zalora, AdoreBeauty.com, TheIconic.com, DavidJones.com)
• Social media planning & content management on Brand owned channels and Sephora (TH)
• Conduct competitor analysis and highlight digital trends
• Consolidate e-comm commercial and paid media campaign report

Opportunities & Exposure

1. PRODUCT LAUNCH

• Assist production of POSM and visuals according to brand guidelines
• Assist VM team to prepare the operational guideline of product launch based on the needs of different markets
• Prepare VM installation for TR SEA markets

1. ANIMATIONS/EVENTS

• Design support on promotional activities by collaborating with marketing and commercial teams

1. VM OPERATION
   • Support on the POSM shipment, cost tracking and PO creation

Schedule: Flexible

Location: West

You will be responsible for :

• Providing safe, efficient and timely distribution (dispensing) of drugs, review and deliver drug therapy to achieve optimal pharmacotherapy outcome for the patient
• Providing pharmacy and clinical services to ensure medication use process is optimized for positive outcomes
• Assisting in the operations of a pharmacy section to meet standards and targets set by department

Requirements

• Full registration with Singapore Pharmacy Council
• Bachelor Degree / Masters in Pharmacy
• Minimum 1 year of experience
• Able to work in a fast-paced environment
• Flexible hours can be considered to fit your schedule (Office hours OR Evening Hours from 6.30pm-7pm onwards)

TELE me at @yijingggggg or WA me at https://wa.me/+6598623556 NOW!
Interested candidates, please submit your resume to [email protected]

Alison Chen
Outsourcing Team
Recruit Express Pte Ltd (EA Licence No.: 99C4599)

Requirement: Must have at least 1 year MOT / Day Surgery Experience.

Duration:

Jan 2025- Mar 2025

3 Months Extendable / Convertible

Pay rate: $34/hr

Working Hours:

3-4 Days (OFFICE HOURS)

Office hours

Monday - Friday: 8:30am – 5:30pm

Saturday: 9am - 1pm

Location: Orchard

TELE me at @yijingggggg or WA me at https://wa.me/+6598623556 NOW!
Interested candidates, please submit your resume to [email protected]

Alison Chen
Outsourcing Team
Recruit Express Pte Ltd (EA Licence No.: 99C4599)

The Job:

Job Description:

• Greet and welcome guests as soon as they arrive at the office
• Direct visitors to the appropriate person and office
• Answer, screen and forward incoming phone calls
• Receive, sort and distribute daily mail/deliveries
• Order front office supplies and keep inventory of stock
• Update calendars and schedule meetings
• Keep updated records of office expenses and costs
• Perform other clerical receptionist duties such as filing, photocopying

Requirements and skills:

• GCE A Level with Relevant years of experience
• Proficient in MS Office

Interested applicants can send their detailed resumes to [email protected] or call JANE @ 6735 1955.

JANE LUI JIE'EN

CEI: R1104482

Company Reg. No. 199601303W || EA Licence No. 99C4599

Key Responsibilities:

• Performance Analysis: Collaborate with subsidiary teams to analyze financial performance and provide actionable insights.
• Reporting: Prepare and present timely financial reports and forecasts for management meetings.
• Site Visits: Visit subsidiaries monthly to engage with local teams and understand market dynamics.
• Liaison: Facilitate communication between headquarters and subsidiaries to align goals and implement initiatives.
• Budgeting: Oversee budgeting and forecasting processes to ensure alignment with corporate objectives.
• Investment Assessment: Evaluate investment opportunities and financial risks, offering recommendations to optimize returns.
• Market Monitoring: Track financial trends and regulatory changes, identifying improvement opportunities.
• Collaboration: Work with cross-functional teams to enhance operational efficiency and value creation.

Qualifications:

• Education: Bachelor’s degree in Finance, Accounting, or related field
• Experience: 3-5 years in financial analysis or related roles, preferably in a multinational company.

All qualified applicants, please click “ APPLY NOW”

Or you may send in your resume to:

Whatsapp: https://wa.me/+6597430026

Email : [email protected]

Kimmy Low Yi Ting (Kim) | CEI Registration Number: R23112122

Recruit Express Pte Ltd Company Reg. No. 199601303W | EA LICENCE Number: 99C4599

Key Responsibilities:

• Performance Analysis: Collaborate with subsidiary teams to analyze financial performance and provide actionable insights.
• Reporting: Prepare and present timely financial reports and forecasts for management meetings.
• Site Visits: Visit subsidiaries monthly to engage with local teams and understand market dynamics.
• Liaison: Facilitate communication between headquarters and subsidiaries to align goals and implement initiatives.
• Budgeting: Oversee budgeting and forecasting processes to ensure alignment with corporate objectives.
• Investment Assessment: Evaluate investment opportunities and financial risks, offering recommendations to optimize returns.
• Market Monitoring: Track financial trends and regulatory changes, identifying improvement opportunities.
• Collaboration: Work with cross-functional teams to enhance operational efficiency and value creation.

Qualifications:

• Education: Bachelor’s degree in Finance, Accounting, or related field
• Experience: 3-5 years in financial analysis or related roles, preferably in a multinational company.

All qualified applicants, please click “ APPLY NOW”

Or you may send in your resume to:

Whatsapp: https://wa.me/+6597430026

Email : [email protected]

Kimmy Low Yi Ting (Kim) | CEI Registration Number: R23112122

Recruit Express Pte Ltd Company Reg. No. 199601303W | EA LICENCE Number: 99C4599

- Salary: $13/hr

- Location is at Machperson

- Accurately entering data into systems

- Data Entry

- Contacting clients to verify information

- Ad hoc Duties

Interested applicants may email resume to [email protected]

Cheryl Lee Shi Le (CEI Registration No: R1434624)

Recruit Express Pte Ltd (EA: 99C4599)

• $10.50/hr
• Location is at IMM
• Min 3 days per week (1 weekday + 2 weekends / vice versa)
• Shift will be allocated: 10am to 7pm/12pm to 9pm/ 1.30pm to 10.30pm
• Retail Duties
• Ad Hoc Duties

Interested applicants may email resume to [email protected]

Cheryl Lee Shi Le (CEI Registration No: R1434624)

Recruit Express Pte Ltd (EA: 99C4599)

Job Summary: The Front Office Manager is responsible for the overall management and operation of the Front Office department providing efficient service and meaningful experiences. You will foster a culture of hospitality, leading and directing the Front Office team towards achieving service excellence at all times and ensuring that every guest experience aligns with the hotel’s brand and service quality.

Key Responsibilities:

• Maintain a high guest service focus by always approaching your job with the guests in mind.
• Drive departmental objectives and oversee the daily operations and administration of the Front Office department which includes the Reception, Concierge and Communication Centre.
• Have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both guests and colleagues.
• Be motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge in order to improve your personal performance.
• Flexible, respond quickly and positively to changing requirements including the performance of any tasks requested of you.
• Maintain presence in the lobby, setting the example to team members for guest service.
• Coordinate with the Housekeeping and Engineering department to ensure that cleaning and maintenance is followed up with and procedures are maintained.
• Develop, implement and monitor action plans to make improvements to guests’ experience and / or address shortfalls in standards. Identify shortfalls before they affect guest experience.
• Carry out recruitment, selection and onboarding activities for all Front Office team members.
• Able to explain the standards to the team and train each team member individually with specific job skills checklists that relate to their responsibilities.
• Monitor and assess team members’ performance through regular review checks and feedback
• Plan, develop and conduct training for the team and identify and training gaps.
• Ensure the shift is reviewed, handovers and briefings are carried out.
• Maintain leave plans, monitor, control and minimize overtime for the department
• Maintain guest histories to assist with returning guests and VIPs.
• Review arrival list for all arrivals and VIPs, coordinating with all departments concerned to ensure that room allocation, amenities and special requests are arranged.
• Work closely with the VIP Services Manager, ensuring all VIP arrivals and departures are well organized. Welcome, escort and bid farewell to all VIP guests and any guests that require special attention.
• Continuously monitor and evaluate operations, policy and procedures of the Front Office. Identify opportunities to streamline processes and propose necessary productivity improvements to the Director of Rooms.
• Aid the Director of Rooms in the preparation of the monthly forecast and annual departmental budget. Control and review expenses, implementing control actions when needed.
• Be familiar with the hotel’s fire safety, security and emergency evacuation procedures. Coordinate with the Security team in times of crisis or vice activities within the hotel.
• Serve as the primary decision-maker when it comes to service recovery for guests.
• Oversee the development, management, communication and progress of the hotel’s Customer Relationship Management efforts and programmes.
• Ensure that all online and offline guest feedback has been addressed and resolved in a timely manner, recommend and implement correction actions as needed.
• Utilizing insights from guest feedback, industry trends and best practices, work closely with the Assistant Front Office Manager to recommend strategies in driving service enhancement.
• Depending on operations and / or manpower requirements, be ready to stand in and manage any sections within Front Office.

Skills & Knowledge:

• Service-Oriented: Passion for hospitality and strong commitment to service quality.
• Problem-Solving: Ability to identify and act on opportunities, think critically and act decisively.
• Interpersonal Skills: Recognize and address the different needs of both internal and external guests. Effectively communicate, engage and influence different stakeholders.

Experience & Qualifications:

• Diploma in Hotel Management or related field. MBA is a plus.
• 5+ years of managerial experience in hotel front office operations
• Proven leadership and decision-making skills, especially in high-pressure situations
• Proficiency in Opera / Opera Cloud
• Willingness to work flexible hours, including weekends and extended shifts when needed

About Royal Plaza on Scotts

At Royal Plaza on Scotts (RP), we continuously strive to create a workplace that promotes fun, happiness, trust, pride and camaraderie that will spur our talents to be their best.

Our best practices were being validated and recognized when we were awarded the Best Employer 2013 and Best Employer for Commitment to Engagement by Aon Hewitt, #1 Best Companies to Work by Great Place to Work® Singapore in 2019 and #1 Asia’s Best Workplaces by Great Place to Work® Singapore from 2019 to 2020.

RP is also immensely proud to receive the Tripartite Alliance Award in Work-Life Excellence, the only employer award endorsed by the tripartite partners (namely Ministry of Manpower, National Trades Union Congress (NTUC) and Singapore National Employers Federation). This award recognizes RP as one of the best organizations to work for in Singapore, with fair, responsible and progressive employment practices.

Voted Best Independent Hotel in Asia Pacific by TTG Asia Travel Awards for 10 consecutive years and awarded the 2017 Certificate of Excellence by TripAdvisor, RP is an iconic hotel located in the Orchard area, a bustling district in Singapore.

Come experience our culture and journey with us towards a great and progressive workplace!

• Assist in reviewing and verifying GST compliance (billing related only) and accuracy.
• Follow up with customers on overdue payments and outstanding ensure consistency.
• Initiate and request for updates to customer master data
• Address and resolve queries from internal customers & external customers
• Monitor and execute month end closing tasks, including the review of provisions for doubtful debts, checking cost centers expenses for potential wrong postings, etc.
• Review and approve balance sheet schedules, ensuring long-standing items are followed up and resolved.
• Review and approve journal entries to ensure accuracy and compliance with accounting standards.
• Other ad-hoc duties assigned from time to time.

Joy Yeow Zhi Qian

(CEI Registration No:R2096261)

Recruit Express Pte Ltd (EA Licence No: 99C4599)

Summary :
• Handle sales orders, customer and client enquiries/complaints.
• Provide high service levels to the respective customers and clients.

General Responsibilities:

• Follow and adhere to work processes and standard operating procedures in performing day-to-day tasks
• Receive and handle inbound customer orders, queries and complaints (via hotline). Document and record customer details, queries and complaints
• Conduct outbound calls to follow up on issues/orders/complaints to ensure customer satisfaction
• Resolve customer queries/complaints as per standard operating procedures and channel to respective operations team for immediate resolution
• Provide feedback to supervisor on improvement areas based on customer/client issues
• Prepare and submit regular/ad hoc reports to respective departments or management on all the cases logged in system
• Maintain up-to-date information on processes, products, price lists, etc.
• Liaise with respective operations team for issues, follow-up and actions
• Establish and maintain good working relationships with clients/customers

Requirement:
- Have Call centre exp

OR

- Have order processing exp

WA me at https://wa.me/+6584998483 NOW!

Interested candidates, please submit your resume to [email protected]

JeAnn Leow

Outsourcing Team

Recruit Express Pte Ltd (EA Licence No.: 99C4599)

MAIN DUTIES AND RESPONSIBILITIES TO BE ACCOMPLISHED:

• Updating and maintenance of product material master with SAP system
• Review sales trends and stock level to facilitate purchases
• Communicate with sales and marketing team on any sales quantity projection / forecast, combine inventory requirements for various markets
• Collate and execute new products phase in / old products phase out, order planning and coordination from source till scope of inventory management
• Conduct inventory management on forecast planning, incoming & outgoing quantity
• Coordinate on inbound shipments with freight forwarder and 3PL warehouse
• Coordinate on outbound shipments to Asia clients (local / exports); inform clients on shipment details and send shipping documents
• To support export shipping documentations, and relevant shipment arrangements to achieve on time fulfillment
• To assist the team / department to generate past sales report data, and work on upcoming inventory reports and stock available situations
• To assist the team / department to achieve relevant KPIs as set by the management

EDUCATION:

• Diploma in any discipline / GCE ‘A’ Level or equivalent

EXPERIENCE, SKILLS & KNOWLEDGE REQUIRED:

• Minimum 1 year of working experience in procurement.
• Strong computer knowledge of Excel.
• Candidates with SAP experience will have an added advantage

PERSONALITY TRAIT:

• Strong interpersonal & communication skills.
• Able to multitask in a fast-paced environment with tight datelines.
• Pro-active, capable of working independently and also a team player.