Responsibilities
• Plan and prepare sales kits for Free & Easy packages
• Customize programs/itineraries and prepare coach rate schedule
• Upload packages to the system for selling
• Manually upload and adjust selling prices as approved by management
• Liaise and negotiate contracts with hotels and other industry partners for rates for both FIT and group booking
• Manage petty cash in MYR for drivers and weekly expenses (guide’s fee, hotel payments, driver overland claims)
• Prepare refund and coordinate with finance department
• Issue invoices and exchange order for payment
• Prepare quotation for overland groups trips/local transportations and tour group
• Handling all reservations requests/enquires via email and other online/offline channels
• Handle the hotline for overland departures on a weekly rotational basis
• Liaise with drivers/guides regarding issues such as uncaptured or duplicate booking
• Ensure overall customer satisfaction
• Conduct weekly planning for overland trips to Malacca and Kuala Lumpur
• Combine trips by contacting and transferring bookings of passengers, send notification via SMS/WhatsApp and email
• Ad hoc duties given by superior
Requirements
• Candidate should possess Diploma/Professional qualifications in the travel industry
• Possess at least 2 years of experience in the Travel Industry
• Prior experience with corporate sales and marketing will be advantage
• Good knowledge of tour products and tour leading
• Strong interpersonal and communication skills
• Comfortable working in a hands-on environment and contribute to all areas
• Ability to handle stress and work in fast paced environment & extended hours
• Keen interest in local and international travel trends
• Excellent communication in English, Malay, and Mandarin