Job Description:

• Manage projects and renovations for hospitals, medical centers, and related units.
• Track and support preventive maintenance, service contracts, and car park operations.
• Assist with assigned projects, ensuring they meet deadlines and budgets.
• Solve problems independently and work well with various departments.
• Oversee contractor and vendor schedules to minimize disruption.
• Coordinate with colleagues and contractors to maintain equipment and facilities.
• Perform other duties as assigned by supervisors.

Requirements:

• Degree in any of these field :
• Engineering (Mechanical, Electrical, or Civil)
• Facilities Management
• Project Management
• Construction Management
• or a related field
• No need experience , On Job Training Provided ( Pay Range : 3K - 3.4K* )

All qualified applicants, please click “ APPLY NOW”

Kimmy Low Yi Ting (Kim) | CEI Registration Number: R23112122

Recruit Express Pte Ltd Company Reg. No. 199601303W | EA LICENCE Number: 99C4599

• Location: Raffles Place
• Contract Period: Jan 2025 - End Jun 2025

• Maintenance of records, registers and other relevant documents required by applicable regulations and guidelines.
• Compiling meeting materials and attending to all meeting-related logistics.
• Attending to logistics and arrangements for board and shareholder meetings.
• Updating of statutory registers, corporate information and Secretariat records.
• ACRA filings for group companies.
• Drafting Board and Board Committee minutes and resolutions in writing.
• Assisting in the preparation of AGM, Annual Reports and Letter to Shareholders.

a) Notice of AGM

b) Proxy form

c) Board profiles section

d) Shareholding statistics section

e) Additional information on IPT

f) Corporate Information

g) Request for Annual Report form

• Responding to director / shareholder/ stakeholder queries.
• Maintains awareness of industry trends on regulatory compliance, emerging threats and technologies in order to understand the risk and better safeguard the company.
• Highlights any potential concerns /risks and proactively shares best risk management practices.
• Performing any duties and responsibilities as may be assigned from time to time.

Interested applicants may email resume to [email protected]

Cheryl Lee Shi Le (CEI Registration No: R1434624)

Recruit Express Pte Ltd (EA: 99C4599)

Job Title: Admin Officer
Location: Sengkang Depot
Employment Type: Full-time, 1-year contract (renewable based on performance)

Salary: $3,500/month (Basic)

Key Responsibilities:

• Day-to-day Site Administration: Oversee administrative operations at the SPLRT project site. Ensure the effective flow of information, accurate record-keeping, and timely communication within the team and with external parties.
• Document Management: Ensure proper filing and documentation of all administrative paperwork, including contracts, invoices, and project-related documents.
• Project Support: Assist with logistical and administrative support for ongoing project needs, including coordination of meetings, travel arrangements, and event planning when required.
• Stakeholder Coordination: Liaise with project team members, contractors, vendors, and other stakeholders to ensure the project progresses smoothly.
• Compliance and Reporting: Ensure compliance with company policies, safety regulations, and government guidelines. Assist in preparing reports as needed.
• Vehicle Management: Manage and maintain company vehicles on-site (must hold a valid driving license).

Qualifications and Skills:

• Education: Minimum of a diploma or equivalent in business administration or a related field.
• Experience: Prior experience in site administration, construction, or project coordination is preferred.
• License: A valid Class 3/3A driving license is required for company vehicle use.

Working Hours:
Standard office hours with occasional overtime depending on project needs.

All qualified applicants, please click “ APPLY NOW”

Or you may send in your resume to:

Whatsapp: https://wa.me/+6597430026

Email : [email protected]

Kimmy Low Yi Ting (Kim) | CEI Registration Number: R23112122

Recruit Express Pte Ltd Company Reg. No. 199601303W | EA LICENCE Number: 99C4599

We are looking to hire a Customer Service Officer to be outsourced to various organizations in Singapore!

Job Description:

• Manage customer’s enquiries
• Ensure enquiries are resolved to achieve customer satisfaction
• Handling enquiries and complaints
• Ensure productivity and quality standards are met
• Other ad-hoc duties as assigned

Requirements:

• At least 1 years of experience in contact centre handling voice and/or non-voice channels
• Strong customer service skills
• Excellent communication and interpersonal skills
• Ability to work independently while being a cohesive team member

Apply now by sending your resume to [email protected],

We regret to inform you that only shortlisted candidates will be notified.

Ashley Loo| R2095115| EA License Number: 99C4599

Recruit Express Pte Ltd Company Reg. No. 199601303W

Location :
Jurong East, Hospital

Working Hours :

• Any 5 days in a week (1 weekend inclusive PH)
• 10am – 7.30pm & 7am to 4.30pm (cannot choose)
• Total working hours per week: 42 hours

Salary :
$1,700 – $2,000/month

Summary :
This job is a very hands-on job – basically serving food tray from the robot to patients (2 tea breaks + lunch + dinner).
Apart from serving food, will need to do inventory if the food stocks going low or linen stocks are low.

Job Responsibilities :

• Provide excellent customer service to the patients
• Serving of food and drinks to patients and clearing it once patients have finished their meals
• Checking food served against patient meal orders
• Assist in inventory management
• Maintain a high standard of cleanliness in and around workstation and strictly abide with health/sanitation regulations
• Assist nurses to meet patient's nutritional needs
• Maintains levels of confidentiality and discretion of the patients.
• Any other ad hoc duties assigned by Manager

Requirements :

• Have to work 1 weekend
• Able to work on PH
• Experience in customer service

*Next Interview – 21 Nov 2024

WA me at https://wa.me/+6584998483 NOW!

Interested candidates, please submit your resume to [email protected]

JeAnn Leow
Outsourcing Team
Recruit Express Pte Ltd (EA Licence No.: 99C4599)

Responsibilities

• Manage day to day restaurant operations, and ensure a positive outlet image
• Coordinating front and back of the house operations for smooth delivery of services
• Training / coaching of new and current staff on customer service best practices
• Managing staff training, schedules and work performance
• Organize and supervise shifts
• Respond promptly to customer complaints, suggest solutions to resolve complaints
• Ensure compliance with safety and sanitation regulations
• Control operations cost and identify measures to cut wastages
• Maintaining market awareness and developing new and innovative processes for more efficient restaurant operations
• Preparing of reports
• Analyze and forecast sales figures to maximize profits

Qualifications & Requirements

• Bachelor Degree in Hospitality, Retail Management or related field
• Proven work experience as Restaurant Manager / Hospitality Manage
• Strong leadership skills
• Excellent communication skills
• Financial Management skills
• Customer service oriented

• Location: walking distance from Marymount MRT

• Office management, administrative and facilities support to the department
• Secretarial and administrative assistance to the department
• Coordinate/plan schedule of appointment, department presentations, training and related activities
• Coordinate travel arrangement, air ticket, accommodations, transportation and travel visa application
• Process travel expenses/claims
• Calendar management
• IT support (asset / role request, etc)
• Event management (Team building / conferences/ training / department lunches)

Interested applicants may email resume to [email protected]

Cheryl Lee Shi Le (CEI Registration No: R1434624)

Recruit Express Pte Ltd (EA: 99C4599)

Position: Medical Technologist
Location: Kent Ridge
Working Hours: 5.5 days, Office hours

Job Responsibilities:

• Perform diagnostic testing on in vitro fertilized embryos for patients undergoing pre-implantation genetic testing (PGT)
• Conduct PGT for common single gene disorders and chromosomal abnormalities
• Develop custom diagnostic assays for rare single gene disorders
• Perform PGT for Aneuploidy
• Support the general administrative operations of the Centre
• Participate in research and development (R&D) activities
• Take part in annual External Quality Assessment (EQA)
• Handle telephone enquiries and trace results when required
• Contribute to service quality activities and programs
• Take on additional responsibilities as assigned

Requirement :

• Degree in Biomedical Science / Biotechnology / Medical Lab

All qualified applicants, please click “ APPLY NOW”

Or you may send in your resume to:

Whatsapp: https://wa.me/+6597430026

Email : [email protected]

Kimmy Low Yi Ting (Kim) | CEI Registration Number: R23112122

Recruit Express Pte Ltd Company Reg. No. 199601303W | EA LICENCE Number: 99C4599

Job Description

• Manage the reception area to ensure cleanliness and organization.
• Greet, serve drinks and maintain a professional and inviting atmosphere for all guests.
• Answer and direct incoming phone calls promptly and professionally.
• Handle all incoming and outgoing mail and packages.
• Liaise with Management office for maintenance and other office matters.
• Manage office supplies and keep inventory of front desk supplies.
• Assist with general administrative tasks as required.

Requirements

• Previous experience in a similar role.
• Good communication and interpersonal skills.
• Strong organizational skills and attention to detail.
• Ability to handle multiple tasks simultaneously.
• Singaporean or SPR only.

The first Prada Cafe in Asia will be opened in mid Dec 2024 in PRADA ION Store, and the Cafe will cater to their VIC, VIPs, associates and vendors till Feb 2025 before it is open to the Public for reservations. Come & join this hoslistic and premium customer experience in this renowed Designer Cafe! Training will be provided!

1-3 months Contract Guest Host / Runners for PRADA Cafe

• Assist in Opening and closing the café
• Attend to customers & their needs, engaged conversations with customers, etc.
• Taking orders, welcoming customers, and providing information about menu items, specials, and events.
• May required to share information about company new / limited edition products
• Cleaning tables, floors, equipment, and other areas to maintain a clean and hygienic environment
• Restocking, tracking inventory levels, and advising management of low stock
• Comprehensive Training will be provided

Requirement:

• Tertiary Education with good communication & interpersonal skills
• Well-groomed, customer service oriented, composed, patient etc.
• Able to commit minimum 3 months as training will be provided
• Preferably some F&B or guest relations experience in high end restaurants, cafes or hotels
• Contract can be extendable further for good performers
• Candidates who can only work in Dec 24 (1 month) will be hired for Runners role

Reference: Prada Caffe London, in Harrods

Jessie Hoe Huey Miin

CEI R1103861

EA: 99C4599

Job Overview:

• Role: Care Coordinator
• Location: Redhill
• Salary: Up to $3,000 for candidates with relevant diplomas and internships; up to $3,300 for those with prior experience in Social Work Associate roles.
• Additional Benefits: AWS (Annual Wage Supplement) and VB (Variable Bonus).

Key Responsibilities:

• Support Clinical Team: Help clients apply for financial schemes, update renewal applications, and assist in administrative processes.
• Onboarding Process: Manage onboarding of new clients, including scheduling and assisting with subsidies and rehabilitation inquiries.
• Basic Case Management: Help assess client and caregiver needs, with guidance from case managers or social workers.
• Referral Assistance: Assist clients and caregivers in accessing appropriate community services and support.
• Collaboration: Work with multidisciplinary teams and assist with joint home visits and case discussions.

Qualifications:

• Minimum Requirements: Diploma in healthcare management, counseling, psychology, or related fields; internship experience can be considered.
• Experience: Previous experience as a Social Worker Associate or in a similar role can warrant a higher salary offer.

All qualified applicants, please click “ APPLY NOW”

Or you may send in your resume to:

Whatsapp: https://wa.me/+6597430026

Email : [email protected]

Kimmy Low Yi Ting (Kim) | CEI Registration Number: R23112122

Recruit Express Pte Ltd Company Reg. No. 199601303W | EA LICENCE Number: 99C4599

• Responsible for ensuring highest possible uptime and availability for mechanical equipment in the scrap processing plant.
• Responsible for reliability is highest possible and where needed facilities / perform root cause investigations to increase reliability and general performance of equipment.
• Ensure incident free and reliable operation, including timely and proper maintenance of systems.
• Responsible for implementing Maintenance Excellence by aligning with International Best Practice on mechanical equipment.
• Ensure future maintenance activities are proactively planned, prepared and scheduled with the required level of equipment integrity and reliability.
• Ensure liaison with production team and other stakeholders to stay updated on the on-going maintenance activities.
• Other adhoc duties as assigned

Joy Yeow Zhi Qian

(CEI Registration No:R2096261)

Recruit Express Pte Ltd (EA Licence No: 99C4599)

Your role:

Are you passionate about delivering new and exciting applications to support the FX Rates and Credit trading desks? Are you motivated to deliver real business value whilst ensuring existing functionality remains intact?

We're looking for someone like that to:

• Work independently on java, .net and excel components
• Refactor and enhance existing components and solutions
• Collaborate with other global IT teams
• Work closely with the business and drive the requirements to completion
• Assist production operations team in rollout and production support

Your team:

You’ll be working in the global FX Rates and Credit markets technology team. We are a fast paced, highly motivated, delivery focused but friendly team, present in 3 countries covering US, Europe and Asia Pacific. Our job is to create and deliver innovative solutions for business problems whilst maintaining a complex platform.

Your expertise:

• Possess minimally 5 years of extensive experience with.net WPF
• Well versed with core java (java 8 and above)
• Good understanding of low-latency, multi-threaded code
• Reasonable experience with spring bootstrap framework
• Knowledge of how websockets work
• Experience in automated testing and continuous integration
• Experience working with complex Excel [preferably 64bit] and VBA applications
• Preferably basic knowledge on financial products like swaps, forwards/futures, bonds, etc.

Your role:

Are you an enthusiastic technology professional? Are you excited about seeking an enriching career; working for one of finest financial institutions in world? If so, you are the right person for this role. We’re seeking technology and domain leaders to join our development team within WMPC IT (Wealth Management Personal Corporate).

We are looking for someone who can:

• Implement and deliver high quality software solutions / components for the Credit Services platform that conform to architectural standards
• Manage and 'own' significant development tasks end-to-end
• Demonstrate superior collaboration skills in working closely with other development, testing and implementation teams to roll-out important regulatory and business improvement programs

Your team:

You will be part of the CDIO WMPC Development team that is responsible for,

• Deliver solutions needed and L3 support to CA's and Credit Risk Control (CRC) personnel to monitor Credit Risk exposure of its global Front Office functions
• Providing the systems that ensure Bank's compliance to various regulatory requirements

Your expertise:

• Minimally 2 years of experience in enterprise application and system design with OOA/OOD, UML Modeling
• Preferably 2 years of hands-on experience in Java 11 or above, Spring boot with following modules (not limited to): Spring Web-MVC, Spring Data JPA/Rest, Spring Batch, Spring Cloud Stream (Kafka)
• Possess good understanding of Cloud Native microservice architecture, database concept, Kafka messaging system, Cloud Fundamentals and Gitlab, Azure Fundamentals, DevOps
• Basic knowledge Restful Webservices is preferred

Support Clinical Project Managers (CPMs) and study team with administrative, documentation, budget management and logistic activities related to Clinical studies during the operational phase of clinical trials to ensure the timely delivery of quality data while complying with internal Standard Operating Procedures, applicable laws and ICH Good Clinical Practice.

Interested applicants please email a copy of your resume to [email protected]

Tele @jesswongie OR WA 96503173

Jessie Wong Yuan Si

Personnel EA License No.: R2197171

Recruit Express Pte Ltd (EA Licence No.: 99C4599)

GOODWOOD PARK HOTEL SINGAPORE

One of Singapore’s most established Heritage Hotel and strategically located at Scotts Road, the Goodwood Park Hotel has celebrated its timeless elegance, legendary hospitality, and tradition of excellence. We are committed to building a high-performing team that is thoroughly engaged in achieving service excellence to exceed our guests' expectations.

To continue the legacy of Goodwood Park, we are looking for dynamic and committed candidates to join our Information Technology (IT) Department.

Reporting to the Director of Finance, your job responsibilities include, but not limited to:-

· Responsible for the development and management of the entire IT infrastructure in the Hotel.

· Review and enhance IT procedures, licensing and security policies,

· Participate in vendor selections, reviews and performance management of suppliers.

· Work with internal cross-functional teams on IT process enhancements and new project requirements.

· Provide technical IT leadership and overseeing support, maintenance, changes and upgrades to the relevant IT applications and solutions.

· Responsible for the performance and staff development in the IT department.

· Perform any other duties as many be assigned from time to time by the Management.

Requirements:

· Minimum Diploma or Degree in Computer Studies/Information Systems

· Minimum 5 years of IT experience in the hotel industry

· Hands-on knowledge in hotel business applications such as Opera PMS, S&C, Materials Control, SAP and POS

· A self-driven and strong team player with the ability to work independently

· Meticulous and organised

· Strong project and time management skills

· Possess good interpersonal and communication skills

• Responsible for ensuring highest possible uptime and availability for mechanical equipment in the scrap processing plant.
• Responsible for reliability is highest possible and where needed facilities / perform root cause investigations to increase reliability and general performance of equipment.
• Ensure incident free and reliable operation, including timely and proper maintenance of systems.
• Responsible for implementing Maintenance Excellence by aligning with International Best Practice on mechanical equipment.
• Ensure future maintenance activities are proactively planned, prepared and scheduled with the required level of equipment integrity and reliability.
• Ensure liaison with production team and other stakeholders to stay updated on the on-going maintenance activities.
• Other adhoc duties as assigned

Joy Yeow Zhi Qian

(CEI Registration No:R2096261)

Recruit Express Pte Ltd (EA Licence No: 99C4599)

We are looking for a Commercial Director, Marketing Mix, managing Singapore, Malaysia, Thailand, Hong Kong & Taiwan. Eager to lead, create, collaborate, and inspire.

As the Marketing Mix Sales Leader, you will play a pivotal role in driving the success of NIQ by leading and executing strategic sales goals within the Marketing Mix practice. This position requires a blend of strong sales acumen, marketing expertise, and leadership skills to effectively manage and optimize the Marketing Mix practice for our Manufacturer clients.

The ideal candidate will have a deep understanding of the Marketing Mix solution and competitive environment, a proven track record in sales, and the ability to collaborate with cross-functional teams to achieve all objectives.

Responsibilities

• Build and deliver the Sales/Commercial Management Strategy to launch our Marketing Mix practice
• Achieve revenue goals by recognizing potential opportunities with clients to drive profitable sales.
• Lead and deliver compelling sales pitches, presentations, and product demonstrations to a broad range of audiences, from C-level executives to individual contributors. Recognize potential opportunities with clients to drive sales
• Develop customer relationships with Marketers; establish, and implement strategies for launching the Marketing Mix business unit focusing on developing pilots and building the customer base
• Set appropriate metrics for sales pipeline generation, accurate pipeline reporting and sales forecasts reporting up to sales leader
• Maintain relationships with key project stakeholders (including product, technology and delivery teams) to ensure project satisfaction.
• Collaborate with product leadership to incorporate product features and benefits into NIQ Marketing Mix solution
• Coordinate market research to identify trends, competitive landscape, and customer behaviors that inform GTM strategy
• Collaborate with ADs to find opportunities for NIQ Marketing Mix implementation
• Apply a thorough understanding of the marketplace, industry trends, and products to all management activities and strategic sales decisions
• Leverage and coordinate cross-functional internal teams (Product Leaders, Operations, Finance, Legal, HR) to efficiently navigate complex sales cycles

Qualifications

• Min 6 - 8 years of related experience .
• Solid sales skills and developed sales expertise in target scope.
• You love building from scratch and establishing a Marketing Mix business unit.
• You know how to design the right Marketing Mix sales strategies and action plans, all while creating a motivating culture of success.
• You are well known in the industry and have a broad set of market and industry contacts and existing relationships.
• Facing challenges to achieve goals fuels you.
• Successful collaborations feel energizing. Dealing with clients presents exciting opportunities to create common clarity and understanding.
• Solid understanding of Marketing Mix, data analytics industry, business model, products, services and solutions.
• Solid understanding of market trends and its interdependencies impacting customers.

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

• Contract preparation for sessional academic staff
• Payment for sessional staff.
• Assist in the recruitment of sessional Staff.
• Assist in the on-boarding/orientation process for full-time/sessional staff.
• Maintain an up to date register/database of sessional lecturers/tutors/supervisors.
• Provide support and assistance on relevant statutory compliance requirements.
• Implementation of the full range of general HR administration.
• Other ad-hoc duties as assigned by supervisor

Joy Yeow Zhi Qian

(CEI Registration No:R2096261)

Recruit Express Pte Ltd (EA Licence No: 99C4599)

JOB SUMMARY / JOB OVERVIEW:

The Marketing Manager is responsible for managing activities to create, communicate, deliver, and exchange offerings that have value for customers, clients, partners, and other stakeholders that the company considers as important to achieve business goals. He/She utilises marketing as well as market research and analysis to drive the formulation of marketing strategy and planning.

He/She plans and oversees a broad range of initiatives including product and business service launches, advertising, email efforts, events, and social media communications. The Marketing Manager oversees the production of all promotional materials and marketing campaigns.

DUTIES & RESPONSIBILITIES:

• Formulates and proposes to the higher-level echelon marketing and communication strategies, both offline and online, in line with the company’s overall corporate strategy
• Delivers content consistent with approved marketing strategies at a fashion that is accurate, professional, and timely
• Conducts an analysis of the effectiveness of marketing campaigns
• Interviews, hires, and trains marketing staff members
• Establishes marketing goals based on past performance and market forecasts
• Oversees current offerings and comes up with initiatives for new products or services
• Researches and analyses market trends, demographics, pricing schedules, competitor products, and other relevant information to form marketing strategies
• Works with the marketing staff to develop detailed marketing plans for all media channels and sales teams
• Oversees the creative development of promotional materials, website content, advertisements, and other marketing-related projects
• Communicates with various media buyers, advertising agencies, printers, and other services to help marketing projects come to fruition
• Provides in-depth information to interested clients, and acts as a representative for the marketing department in important buyer meetings
• Works within the department budget to develop cost-effective marketing plans for each product or service
• Tracks all marketing and sales data and creates detailed written reports and verbal presentations to bring to senior executives
• Adjusts marketing campaigns and strategies as needed in response to collected data and other feedback
• Builds relationships with external content providers such as publishers to pursue publicity and promotional activities
• Plays an active role in improving the development of customer database
• Assesses marketing-related material quotations and invoices and recommends to higher management the optimum pricing and quality
• Establishes and maintains the ideal working relationships with partner organisations, affiliates, government agencies, the press, reporters, media channels, and other public relations (PR) audiences
• Assists the General Manager and the higher-echelon managers with projects and/or other assignments as directed

QUALIFICATIONS:

• Bachelor's Degree in Marketing, Business, or related field
• Expert on media channels, client relationships
• Excellent creativity, adaptability, research, analysis, writing, public speaking, interpersonal communication
• Excellent leadership, people management, and detail-orientated
• Well-versed in marketing budgeting and organisation
• Copywriting skills
• Computer-literate - Microsoft Office, Mac, and Windows OS
• Multi-tasking skills

The Assistant Outlet Manager will assist the Restaurant Manager in overseeing all facets of the outlet. He must maintain and control a high level of guest service. This is achieved by ensuring consistent and thoughtful service, demonstrated by the restaurant staff. The Assistant Outlet Manager is also responsible for the hiring, training, supervising, and disciplining of the staff.

• Promote restaurant business and continually increase database contacts
• Ensure the restaurant ethos is in line with Mondrian Singapore Duxton standards are consistently maintained
• Ensure and promote compliance with all local liquor, health and sanitation regulations
• Manage and provide direction to all bar employees on the floor during shifts and events
• Hold staff accountable to uphold uniform and grooming standards to the highest level
• Ensure that staff receives consistent and proper communication (verbal, email, memos etc)
• Monitor departments performance with respect to the restaurant budgets
• Monitor and maintain proper inventory to ensure it’s in line with budgeted cost of sales
• Seek out and produce events to generate revenues for the property
• Hold staff accountable for giving an Engaging Dynamic Guest Experience to all guests on property
• Consistently monitor quality of service and product delivered on property
• Collaborate on needs of departmental staff scheduling
• Instruct staff in on-going training to uphold service standards
• Coordinate menu sponsorship deals and menu product placement
• Interview employees and provide input on talent selection
• Assess employee performance and provide feedback annually and throughout the year

How do I deliver this?

Tell it like it is- Authentic, honest, you mean it, sincere, true.

Have fun and make friends - fun, energetic, whimsical, upbeat, “wink", casual.

I've got your back- Accountable, responsible, makes up for own promises, knows how to take ownership, follows - thru, dependable.

Play to win - Original, cutting edge, new, "outside the box”; open to new possibilities, different.

Right here, right now - Attentive, detail-oriented, always focused, always in the moment, precise, owns the guest.

• Job Purpose

Biosearch Technologies™ provides products and services for genomic analysis that support mission critical applications for global customers in agrigenomics and human healthcare. The portfolio offers integrated tools and technologies to accelerate sample preparation, amplification, cloning and expression, next generation sequencing (NGS), custom oligonucleotide synthesis, nucleic acid chemistry reagents, and oligo therapeutics. Biosearch Technologies is currently recruiting for a field service engineer II to join us in providing front-line technical support to our repertoire of genomics platform and consumables as described above.

With a focus on always putting customers first, our Field Service Engineer is expected to work closely with our regional customer base to ensure maximum equipment uptime, software optimal utilization, training and troubleshooting functions. 

Field Service Engineer is expected to be a role model and poise to mentor and develop junior service engineers on the day-to-day activities, coaching sessions and able to report and assign task to juniors and self and provide reports back to global service leads.

Key Responsibilities

• Build strong service support rapport with regional key account customers in APAC.
• Site Preparation; instrument Installations; training; troubleshooting, preventative maintenance as core task
• Facilitating service contract proposals and tracking as and when required.
• Function as an integral part of a wider global support team to offer “In Time zone 24/7” emergency service support call and troubleshooting assistance as and when assigned with urgent breakdown call with overnight travel either regionally or globally.    
• Train and support customer in the application of “SFDC sales force” CRM platform as a service case tool to record and track service cases
• Support the generation of training aids and technical documentations as required
• Provide timely and concise Pre/Post trip reports and SFDC updates to maintain proper customer CRM records
• Work closely with the commercial and customer service team to ensure prompt and responsive customer support in building strong customer allegiance for the LGC, D&G branding.
• After normal office hours on-call support assignments (global support rotation) as part of a global technical support framework.
• Involving in engineering project, product management request for technical feedback/support
• The individual will be responsible for instrument commissioning, training, test and repair of equipment, and preventative maintenance.
• Expected to mentor junior field service engineers in problem resolution.
• Seeks continuous improvement processes to optimize technical support to our customers in the region.
• This position is responsible to effectively communicate instrument status, issues, and customer complaints and needs to appropriate managers and internal resources.  Will be responsible to proactively take ownership and follow-through with generated issues or complaints reported from themselves, as assigned, or from junior service engineers.
• Responds with flexibility and collaboration to the needs of the business – both internally and externally – by addressing important corporate initiatives when requested by management.
• Ability to handle clients, distributors professionally during all interface and maintain a positive company images
• The motivation to learn and constantly improve processes and tools
• Adhere to company safety standards and promote safety culture throughout the company
• Any other ad-hoc projects and duties as required by the management

Salary Range: SGD 126K - 151.5K + RSUs

Your mission: 

Wise has already pioneered new ways for people to transfer money across borders and currencies. Our customers can also manage their hard-earned money with the world’s first platform to offer true multi-currency banking, and they can spend every day using our Wise debit card. 

The Spend OPS team is part of Spend squad whose mission is: reliable, convenient & eventually free to spend anywhere in the world;  

By now, we have a well organised operational team, who work very closely with our dedicated engineering and product teams, across offices in three continents. We partner with the card schemes and other relevant product, engineering and operational teams in Wise, to get things done. 

As a Card Compliance & Monitoring Senior Team Lead, you will focus on overseeing compliance with regulatory and industry standards for card payment transactions, ensuring health and performance of transaction processes, and leading initiatives to improve transactional efficiency and regulatory alignment. 

 Here’s how you’ll be contributing:

• Oversee the health of card transactions to ensure seamless customer experience and minimal disruptions.

• Monitor transaction processing metrics such as decline rates, authorization speeds, and transaction volumes.

• Understand compliance requirements with all card network (e.g., Visa, Mastercard,) regulations and scheme requirements.

• Engage with card networks, staying ahead of upcoming changes and requirements, be able to stand the grounds from the issuance perspective;

• Collaborate with the card risk and fraud teams to set up systems that detect and mitigate abuse activity within card transactions.

• Implement controls that protect the company from reputational and financial risks associated with non-compliance.

• Develop and maintain key performance indicators (KPIs) for transaction health and scheme compliance.

• Report on transactional health and compliance metrics to executive leadership, identifying areas for improvement.

• Implement action plans for any identified gaps or risks in transaction health or compliance adherence.

• Lead efforts to improve transaction quality and compliance processes, such as optimization of authorization rates and decline mitigation.

• Work closely with product and engineering teams to implement new systems or modify existing ones to meet compliance needs.

• Develop and implement a strategy for continuous improvement in transactional health and scheme compliance, aligning with broader business goals.

• Manage and develop a team responsible for monitoring and reporting on transactional health and compliance.

The Tech For Good Institute in Singapore is looking for an enthusiastic and Digital Content and Engagement Intern to join our dynamic team. This internship offers a unique opportunity to contribute to our mission of using technology for social impact while gaining valuable experience in digital marketing and content creation.

This internship runs from January to May 2025, and you will be fully onsite.

• You will help with developing digital content strategies across multiple platforms
• You will create engaging and informative content for social media, website, and other digital channels
• You will collaborate with team members to brainstorm ideas for digital campaigns
• You will support the management and scheduling of social media posts
• You will help design basic graphics and visual content for digital platforms
• You will analyse digital engagement metrics and prepare reports on campaign performance
• You will contribute to the maintenance and updating of the institute's website
• You will help to organise and promote virtual events and webinars
• You will research latest trends in technology for social good and digital marketing
• You will support other digital marketing and communication projects as needed

• Regulation changes & awards decisions: Staying update of key regulatory changes and seeking guidance and direction from HRBP and/ or Employment Counsel on the application to ensure compliance. Acts as a bridge between statutory information and stakeholders, interpreting the information to educate stakeholders on the impact and required actions.
• Annual award minimum wage review activity & internal annual salary review activity: Manage timelines and communications to stakeholders, review employees’ salaries against the award minimum wage requirements, share findings and recommendations with HRBPs and prepare necessary documentation.
• Contract and addendum letters: Working with HRBP and Legal Counsel on all Award-covered contracts and addendum letters across the divisions to ensure current templates are compliant. Prepare contract and addendum letters for all award covered employees and working with HRSSO Admin on the alignment of processes
• Timesheets: Drafting monthly timesheets for Award Covered Employees and sharing them with colleagues. Ensuring the timesheets are signed by the relevant manager and returned in by the set deadline. Working with HRBPs to map and standardize the time and attendance process across the division. Implementing process improvement and timesheet management tools in future as required.
• Overtime calculation: Review the timesheets against the overtime requirements under the Award, calculating how much overtime has applied to that month. Ensuring overtime is either agreed as TOIL or paid out in the next pay run. 
• TOIL: Ensure that an appropriate record of TOIL is being captured, tracking when it was accrued and when it is taken to ensure we remain compliant.
• Allowances checking: conduct quarterly award allowances checking, tracking and calculation.
• Reconciliation: Completing a review of employees’ payment in line with their entitlements with the Award for those with an annualized contract on the 12-month anniversary of the annualized contract date. Ensuring rectification for the leaver is paid within 7 days of the final day.
• Record maintenance: Ensuring an accurate way to track all colleagues who are currently, and who have been, Award covered. Including their relevant award and any specific details such as classification level. 
• Processes & SOP: Identify gaps and developing process mapping / SOP guidelines for modern awards. Review and maintain - Stay up to date on Australia Modern Awards regulation and apply this knowledge to continuously improve HR processes and initiatives.
• Projects: Assist in project delivery and any HR initiatives both solo and in partnership with HR Business Partner and APAC HRSSO & Payroll Team
• Engagement: Demonstrates confidence and courage to appropriately challenge assumptions and a high level of professionalism to push through on solutions while maintaining relationships at all organizational levels. As the main point of contact between HRSSO APAC and the stakeholders, an excellent communicator who aligns interests among various stakeholders to promote a cooperative and collaborative work environment.
• HR Administration & Payroll: Partner with and support the APAC HRSSO team on all operational and administrative matters as required
• Any ad-hoc duties as assigned.