Summary
The Banquet and Catering Sales Manager is responsible for driving revenue growth by promoting and selling the Club's banquet and catering services. This includes planning, coordinating, and executing events while ensuring exceptional customer service and operational excellence. The role requires strong leadership, sales acumen, and the ability to work collaboratively across departments.
Key Responsibilities
Sales and Marketing
Develop and implement sales strategies to maximize revenue for banquets and catering. Identify and pursue new business opportunities, including corporate, social, and member events. Maintain strong relationships with clients to foster repeat business and referrals. Conduct site visits, presentations, and tastings to promote the Club's facilities and services. Collaborate with the marketing team to develop promotional materials and campaigns.
Event Planning and Coordination
Work closely with clients to understand their requirements and preferences for events. Create detailed event proposals, contracts, and timelines. Coordinate with internal departments, including kitchen, service staff, and facilities, to ensure seamless event execution. Manage on-site event setup, execution, and breakdown, ensuring client satisfaction. Address and resolve any issues that arise during events promptly and professionally.
Financial Management
Prepare and monitor budgets for events, ensuring profitability. Track and manage payments, deposits, and billing processes. Analyze sales and event performance to identify areas for improvement and growth.
Team Leadership and Training
Supervise and support the banquet and catering team, including sales coordinators and event staff. Conduct training sessions to ensure team members provide excellent service and adhere to standards. Foster a positive and productive work environment, promoting teamwork and accountability.
Compliance and Standards
Ensure all events comply with Club policies, safety regulations, and health standards. Maintain accurate records of events, contracts, and client interactions. Stay updated on industry trends and competitors to keep the Club's offerings competitive and innovative.
Qualifications
- Bachelor’s degree in Hospitality Management, Business, or a related field preferred.
- Minimum of 3-5 years experience in banquet or catering sales, event planning, or hospitality management.
- Strong sales and negotiation skills.
- Excellent organizational and time management abilities.
- Exceptional communication and interpersonal skills.
- Proficient in event management software and MS Office Suite.
- Detail-oriented with a commitment to delivering high-quality service.
- Creative problem-solving and adaptability under pressure.
- Strong leadership and team-building capabilities.
- 5 Days work week (including evenings, weekends and public holidays as required)
- Singaporean & Permanent Resident Only