The position is responsible for the supervision of the overall pastry operation and for achieving and maintaining the highest standards of food quality and guest satisfaction.

Main responsibilities include, but not limited to, staffing, quality, training and development of team members.

Primary Responsibilities

Food Quality

• To be responsible for monitoring food quality and consistency and ensures that the food presented to our guest is of the highest quality standards.
• Supervises and monitors kitchen operations, works with yield testing, product identification and that the proper rotation and labelling is followed according to guidelines and product specifications.
• Through daily spot checks, monitors all food items being ordered by the kitchen and ensures all items are utilised completely to avoid wastage.
• Works closely with receiving and storeroom; to ensure that goods received are of the standard quality and meets hotel’s specifications.
• Constantly assesses freshness, presentation and temperature of food served.
• Supervises food tasting sessions.

Cost Control

• Ensures food portioning, serving, requisitions and receiving from stores are properly controlled in line with Standard Operating Procedures in order to minimise wastage.
• Updates menu recipe costing and menu planning as required, as well as for F&B promotions.

Hygiene And Sanitation

• Ensures food portioning, serving, requisitions and receiving from stores are properly controlled in line with Standard Operating Procedures in order to minimise wastage.
• Updates menu recipe costing and menu planning as required, as well as for F&B promotions.
• To be responsible for personal hygiene and grooming in accordance to Raffles Hotel Singapore standards, National Environmental Agency standards and HACCP guidelines.
• Enforces the highest standards of cleanliness, hygiene and sanitation in kitchens. This includes working areas including, but not restricted to; refrigerators, freezers, ceiling, walls, floors, shelving working tables and working utensils such as carving boards, slicer, mixers, blenders, cutters, woks, pots, pans, etc.
• Ensures that all equipment is hygienically stored in its designated area.
• Ensures that all perishable items are stored quickly and efficiently, all items are utilised completely to avoid wastage and ingredients are always fresh and within its expiry date.
• Prevents using spoiled or contaminated products in any phase of food preparation. Colleagues who are ill or suffering from an infection should be not involved in the preparation or handling of food.

Management And Leadership Of The Culinary Team

• Supervises all colleague’s performance and be viewed as approachable, fair when dealing with all the Chefs on all culinary matters at all times.
• Assigns in detail specific duties to all colleagues, instructs them in their work and communicates with Executive Chef on all aspects of the kitchen management.
• Liaises with all departments to ensure correct and professional operation is conducted.  Ensures all colleagues are on time at all times and that proper disciplinary action is taken when the policies of the culinary division are not followed.
• Coordinates all outlet functions with the Executive Chef, Event Executives and Chef-In-Charge to ensure maximum efficiency and use of facilities, food and colleagues’ productivity.
• Ensures smooth and effective communication among the kitchens and with other departments.
• Ensures that all deadlines are met.

Training, Learning And Development Of Culinary Team 

• Conducts training regularly for colleagues to develop their skills/new menu items.
• Records and submits monthly On-the-Job Training hours to Chef’s Office before the 15th of each month.
• Guide sthe departmental orientation for new hires.
• To ensure that colleagues are aware of hotel rules and regulations.
• To ensure that colleagues are trained on fire and safety, emergency procedures and hygiene.

Involvement In Wider Job Function Relationships

• Maintains collaborative working relationships with colleagues, supervisors and managers.
• Builds guest loyalty and to develop to a professional relationship with local guests and regular patrons.
• Continually improves product through obtaining feedback from guests and patrons.
• Upholds Accor values of Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect, when undertaking any tasks and in any internal and external interactions.
• Follows sustainable procedures and practices that supports ‘Planet 21’ initiatives (Accor’s Corporate Social Responsibility program).
• Performs any other duties and responsibilities that may be assigned.

-Serves as the link between direct reports and middle / upper management.

-Plans production operations, establishing priorities and sequences for manufacturing products, utilizing knowledge of production processes and methods, machine and equipment capabilities, and human resource requirements and capabilities.

-Makes decisions on job assignments and work priorities

-Reviews production and operating reports and resolves operational, manufacturing, and maintenance problems to ensure minimum costs and prevent operational delays and downtime.

-Responsible for equipment condition and department housekeeping

-Researches, complies and prepares reports, correspondence, and other information required by management, as well as, identifies and resolves report discrepancies or errors.

-Works with employees to maintain a safe work environment. Leads and supports direct reports to work in a safe manner and to seek improvements in work practices.

-Ensures that product quality and production efficiencies meet or exceed established standards.

-Examines procedures and recommends changes to save time, labor, and other costs and to improve quality control and operating efficiency.

-Observes direct reports to ensure compliance with safety, quality, and productivity standards.

-Verifies completeness and accuracy of direct reports’ work, computations, and records.

-Participates in work of direct reports to facilitate productivity or overcome difficult aspects of work.

· Must be able to work night shift and split shift

· Must be able to work extra hours or weekend if needed

• Loading and unloading of goods onto vehicle according to delivery order
• Perform pickups and collection for the company covering specific areas
• Ensuring safe receipt, retrieval and dispatching of goods
• Delivering goods to our customers in a safe, courteous, and timely manner
• Establishing and maintaining excellent customer service during delivery
• To perform duties as tasked
• Class 3/4 Driving Licence
• Able to work night shift and split shift
• Able to work ot on weekend and split shift
• · Must be able to work night shift and split shift
• · Must be able to work extra hours or weekend if needed

Activate Interactive Pte Ltd (“Activate”) is a technology consultancy headquartered in Singapore with a presence in Malaysia and Indonesia. Our clients are empowered with quality, cost-effective, and impactful end-to-end application development, like mobile and web applications, and cloud technology that remove technology roadblocks and increase their business efficiency.

We believe in positively impacting the lives of people around us and the environment we live in through the use of technology. Hence, we are committed to providing a conducive environment for all employees to realise their full potential, who in turn have the opportunity to continuously drive innovation.

We are searching for our next team members to join our growing team.

If you love the idea of being part of a growing company with exciting prospects in mobile and web technologies that create a positive impact on people’s lives, then we would love to hear from you.

Creative Department is looking for Lead UI/UX Designer

Internal Code: A25025

The Lead UI/UX Designer co-leads the Design team on projects that include all UI/UX components, including but not limited to pre-sales activities, and to manage and handle design proposals and effort estimation in pre-sales activities, and also manages external design partners/freelancers working on the projects.

The role of the Lead UI/UX Designer is to advocate and evangelize UX within the organization and beyond, raising awareness and appreciation of the value and impact of user-centered design. A Lead UI/UX Designer have to educate and influence our clients, managers, and other stakeholders on the benefits and best practices of UX design, and demonstrate how it can improve their products, services, and processes.

What will you do?

• Lead a team of UI/UX designers, providing direction, guidance, and feedback on design projects
• Define and implement UI/UX design standards, processes, and best practices across the organization
• Collaborate with cross-functional teams to develop product roadmaps, strategies, and design solutions
• Manage multiple projects and prioritize tasks to meet deadlines and project milestones
• Conduct design reviews, provide constructive feedback to team members, and ensure design quality and consistency
• Stay abreast of industry trends, emerging technologies, and innovations in UI/UX design, and incorporate them into design projects
• Advocate for user-centered design principles and ensure that designs meet user needs, business goals, and brand guidelines
• Utilize exceptional presentation skills to effectively communicate design concepts, strategies, and rationale to executives and stakeholders
• Excel in selling designs by highlighting their impact, value proposition, and alignment with business objectives.

What are we looking for?

• Expertise in information architecture, user testing, and creating highly detailed design specifications
• Expert at Figma, Sketch, Adobe Illustrator, Adobe Photoshop, and/or other design applications
• Good leadership quality
• Excellent verbal and written communications skills
• Degree in design-related field or equivalent experience
• At least 6 years’ experience in UI/UX design

What do we offer?

• Fun working environment
• Employee Wellness Program

Does it sound like something you are interested in exploring further? Please be in touch with our team for an initial chat at [email protected]

Activate Interactive Singapore is an equal opportunity employer. Employment decisions will be based on merit, qualifications and abilities. Activate Interactive Pte Ltd does not discriminate in employment opportunities or practices on the basis of race, colour, religion, sex, sexuality, national origin, age, disability, marital status or any other characteristics protected by law.

Protecting your privacy and the security of your data are longstanding top priorities for Activate Interactive Pte Ltd.

Your personal data will be processed for the purposes of managing Activate Interactive Pte Ltd’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results, and as is otherwise needed in the recruitment and hiring processes.

Please consult our Privacy Notice (https://www.activate.sg/privacy-policy) to know more about how we collect, use, and transfer the personal data of our candidates. Here you can find how you can request for access, correction and/or withdrawal of your Personal Data.

Role             : C/C++ Developer

Location      : Singapore

Duration      : Long term contract

Job Scope

• Experience in designing and developing Oracle Tuxedo application using C, Pro*C, SQL, Shell scripting on Linux and Unix platform.
• Should be well versed with ATMI (Application-to-Transaction Monitor) interfaces, should be able to write Tuxedo server and client code.
• Proven experience in developing distributed applications, building multi-tiered applications along with integration framework design.
• Should have knowledge of systems integration using XML, JSON, SOAP etc messaging protocol. Experience with Oracle SALT.
• Should have debugging experience for Core dump analysis, memory segmentation fault,...etc using gdb, strace, valgrind,..etc.
• Should have experience for migrating C application from Unix to Linux, upgrading 32-bit binary, libraries to 64-bit binary, libraries,
• Configuring and managing the Oracle Tuxedo environment, including setting up application servers, managing resources, and optimizing performance.
• Experience with IBM MQ, Java, python is desired.
• Should have excellent analytical, problem-solving, troubleshooting skills.

Job Description:

- Provides support to the accounting & admin department by handling general tasks on a daily basis

- Perform general administrative duties

- Handling incoming calls

- Timely invoice billing and follow up on outstanding invoices

- Maintain proper filling system

- Manage and maintain inventory of pantry and office supplies, placing orders as needed

- Perform any other ad-hoc tasks as per assigned

Job Requirements:

- Self motivated and willing to learn attitude

- Meticulous in documentation & pays attention to details

- Keen to learn and has positive work attitude; Good team player

- Well-organized and able to multi-task

Headquartered in Singapore, Actxa Pte Ltd is a deep tech company founded in 2015 that leverages artificial intelligence to create next generation preventive healthcare solutions.

We are an affiliated company by common shareholders with Activate Interactive Pte Ltd which company logo appears on the top of this page.

Actxa creates evidence-based, personalizes health insights in the domains of physical activities, sleep quality, body composition, stress and recovery, heart health and blood glucose evaluation and monitoring.

To improve population health, Actxa establishes worldwide partnerships and research collaborations to develop critical preventive health models to help people avert chronic diseases such as diabetes and hypertension.

We believe in positively impacting the lives of people around us and the environment we live in through the use of technology. Hence, we are committed to providing a conducive environment for all employees to realise their full potential, who in turn have the opportunity to continuously drive innovation.

We have opportunities for you to grow your career path and are looking for talented professionals to join our team.

More information about us: https://www.actxa.com

Actxa is hiring for Senior Data Scientist

Internal Code: AX25002

We are seeking a highly skilled and motivated Data Scientist to join our dynamic team in shaping the future of healthcare in preventive health using Artificial Intelligence (AI), Machine Learning (ML) and data analysis..

The ideal candidate will directly contribute to improving the health and well-being of the population, reducing healthcare costs, and championing a proactive approach to healthcare.

What will you do?

1. Data Collection, Processing and Preprocessing:

• Collect, clean, preprocess, and wrangle raw digital health data to ensure its quality, integrity, and suitability for analysis and modeling.

2. Data Analysis and Modeling:

• Utilize advanced statistical techniques, artificial intelligence and machine learning algorithms to analyze complex datasets.
• Develop predictive models to identify patterns, trends, and insights for proactive health interventions.

3. Feature Engineering and Model Development:

• Identify and engineer relevant features from diverse healthcare data sources to enhance model accuracy and performance.
• Design, develop, and fine-tune machine learning models for predicting health risks and outcomes.

4. Productization and Code Transfer:

• Follow through toward productization by deploying models into scalable, production-ready solutions.
• Implement data pipelines and automation processes for efficient data processing and extraction.

5. Documentation and Reporting:

• Document research, experiments, modelling techniques, and methodologies followed in projects.
• Provide comprehensive reports and presentations on results, findings, and recommendations derived from data analysis and predictive models.

6. Collaboration and Communication

• Collaborate with cross-functional teams including clinicians, data engineers, and product managers to understand business requirements and align data science initiatives with company goals.
• Effectively communicate complex findings and insights to both technical and non-technical stakeholders.

7. Continuous Improvement and Innovation:

• Stay abreast of the latest advancements in data science, machine learning, and healthcare technologies.

What are we looking for?

• Bachelor or Master degree in Data Science, Biostatistic, Mathematics, Biomedical Engineering, Electrical & Electronics Engineering, Computer Science or related discipline.
• 3+ years of experience in data science, healthcare analytics, or preventive medicine
• Proficiency in programming languages: Python, R, SQL
• Experience with machine learning frameworks: TensorFlow, PyTorch, Scikit-learn
• Good understanding of biostatistics, epidemiology, and research design
• Familiarity with cloud-based platforms: AWS & Ali Cloud
• Experience with wearable device data, signal and noise processing will be preferred.
• Keen interest in Chronic disease prevention, Population health management and Digital health interventions.
• Excellent problem-solving skills and ability to work in a fast-paced, collaborative environment.
• Natural tenacity, resilience, and determination.

What do we offer?

• Fun working environment
• Employee Wellness Program

Actxa Pte Ltd is an equal opportunity employer. Employment decisions will be based on merit, qualifications and abilities. Actxa Pte Ltd does not discriminate in employment opportunities or practices on the basis of race, colour, religion, gender, sexuality, national origin, age, disability, marital status or any other characteristics protected by law.

Protecting your privacy and the security of your data are longstanding top priorities for Actxa Pte Ltd.

Your personal data will be processed for the purposes of managing Actxa Pte Ltd’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results, and as is otherwise needed in the recruitment and hiring processes.

Please consult our Privacy Notice ( https://www.actxa.com/privacy-policy ) to know more about how we collect, use, and transfer the personal data of our candidates. Here you can find how you can request for access, correction and/or withdrawal of your Personal Data.

Activate Interactive Pte Ltd (“Activate”) is a leading technology consultancy headquartered in Singapore with a presence in Malaysia and Indonesia. Our clients are empowered with quality, cost-effective, and impactful end-to-end application development, like mobile and web applications, and cloud technology that remove technology roadblocks and increase their business efficiency.

We believe in positively impacting the lives of people around us and the environment we live in through the use of technology. Hence, we are committed to providing a conducive environment for all employees to realise their full potential, who in turn have the opportunity to continuously drive innovation.

We are searching for our next team members to join our growing team.

If you love the idea of being part of a growing company with exciting prospects in mobile and web technologies that create positive impact on people’s lives, then we would love to hear from you.

We adopt an Agile development approach and work towards adopting tech best practices and cutting edge tools.

We are seeking a highly motivated individuals skilled in DevOps to join us for some exciting projects.

You’ll work with a multidisciplinary team of designers, developers and business experts to create solutions that exist in both digital and physical realms.

As we launch new products, your role will be to ensure that the future of public service is not just functional, but delightful to use.

Rather than work on commercial ventures commonly found in the startup scene, we're here to improve how we live as a society through what we can offer as a government.

Technology Solutions Office is looking for DevOps Engineer

Internal Code: A25024

What will you do?

• Manage the development of the internal engineering productivity tools and environments.
• Providing DevOps architecture implementation and operational support
• Architecture and planning for cloud deployments (Private and Public cloud);
• Be an innovative and hands-on DevOps engineer capable of looking at both the technology and strategy around the platform.
• Future-proofing the technical environments and ensuring extremely high levels of automation, availability, scalability and resilience.
• Manage the development of the internal engineering productivity tools and environments.
• Manage processes, automation, best practices, documentation.
• Development and operation of continuous integration and deployment pipelines.
• Monitoring automation to effectively detect/predict/prevent issues in the environment and code base.
• Ability to conduct research into software issues and products as required
• Working with the latest tools and techniques
• Hands-on coding and mentoring, usually in a pair programming environment
• Working in highly collaborative teams and building quality environments.
• Ability to effectively prioritize and execute tasks in a high-pressure, fast paced, global environment
• Knowledge in lots of different open source technologies and configurations. 

What are we looking for?

• Degree or Diploma in Computer Science/Engineering, Information Technology,
• Communications or other related disciplines.
• Strong knowledge and experience in Devops automation, containerisation and orchestration using tools like Kubernetes, Terraform, Ansible and Docker
• Strong scripting skills e.g. Python, Bash, JavaScript
• Cloud computing deployment and management experience – AWS, Azure
• Understand/practice Agile projects
• Strong understanding of networking
• Experience in Infrastructure as Code (IaC)

Preferred:

• Experience with highly scalable distributed systems
• Breadth of knowledge - OS, networking, distributed computing, cloud computing

What do we offer in return?

• Fun working environment
• Employee Wellness Program

Does it sound like something you are interested in exploring further? Please be in touch with our team for an initial chat at [email protected]

Activate Interactive Singapore is an equal opportunity employer. Employment decisions will be based on merit, qualifications and abilities. Activate Interactive Pte Ltd does not discriminate in employment opportunities or practices on the basis of race, colour, religion, gender, sexuality, national origin, age, disability, marital status or any other characteristics protected by law.

Protecting your privacy and the security of your data are longstanding top priorities for Activate Interactive Pte Ltd.

Your personal data will be processed for the purposes of managing Activate Interactive Pte Ltd’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results, and as is otherwise needed in the recruitment and hiring processes.

Please consult our Privacy Notice (https://www.activate.sg/privacy-policy) to know more about how we collect, use, and transfer the personal data of our candidates. Here you can find how you can request for access, correction and/or withdrawal of your Personal Data.

Activate Interactive Pte Ltd (“Activate”) is a leading technology consultancy headquartered in Singapore with a presence in Malaysia and Indonesia. Our clients are empowered with quality, cost-effective, and impactful end-to-end application development, like mobile and web applications, and cloud technology that remove technology roadblocks and increase their business efficiency.

We believe in positively impacting the lives of people around us and the environment we live in through the use of technology. Hence, we are committed to providing a conducive environment for all employees to realise their full potential, who in turn have the opportunity to continuously drive innovation.

We are searching for our next team members to join our growing team.

If you love the idea of being part of a growing company with exciting prospects in mobile and web technologies that create positive impact on people’s lives, then we would love to hear from you.

Technology Solutions Office is looking for Software Engineer

Internal Code: A25025

What will you do?

• Work with project leads, developers and operations on a live commercial project that has more than one million users on its platform.
• Software support and maintenance of deployed products and solutions
• Work closely with project management and experience design team to deliver project outcomes

• Strong hand-on experience in NodeJS Technologies
• Solid hand-on experience with AngularJS, ReactJS
• Knowledge of Object-Oriented Programming and SQL
• Experience with React Native, Microsoft SharePoint is a plus
• Proficient knowledge of languages such as .NET and/or Java will be a plus
• Ability to manage a hosting environment, including database administration as well as scaling applications to handle load changes
• Experienced in developing on Unix/Linux environments
• Effective communication skills & customer-oriented mindset
• Ability to work with a multiple team and stakeholders
• Enjoy constant learning and working with new technologies
• Excellent critical thinking and problem solving skills
• Experience in public sector projects is a plus
• Candidates who had previously managed small teams will be considered for the Senior/Lead positions
• Appointment will commensurate with experience and qualification.
• A Pass in ICT Assessment Certification for Solution Architect or Software Developer by NUS-ISS is strongly preferred.

What do we offer?

• Fun working environment
• Employee Wellness Program

Does it sound like something you are interested in exploring further? Please be in touch with our team for an initial chat at [email protected]

Activate Interactive Singapore is an equal opportunity employer. Employment decisions will be based on merit, qualifications and abilities. Activate Interactive Pte Ltd does not discriminate in employment opportunities or practices on the basis of race, colour, religion, gender, sexuality, national origin, age, disability, marital status or any other characteristics protected by law.

Protecting your privacy and the security of your data are longstanding top priorities for Activate Interactive Pte Ltd.

Your personal data will be processed for the purposes of managing Activate Interactive Pte Ltd’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results, and as is otherwise needed in the recruitment and hiring processes.

Please consult our Privacy Notice (https://www.activate.sg/privacy-policy) to know more about how we collect, use, and transfer the personal data of our candidates. Here you can find how you can request for access, correction and/or withdrawal of your Personal Data.

Introduction to Zodia

Digital Asset Custody, the way it should be

As an institution-first, FCA-regulated digital asset custodian, Zodia Custody aims to provide financial institutions, corporations, and professional investors with the freedom to realize the full potential of the digital asset future on their own terms. Established in 2020, Zodia Custody combines the agility of a start-up with the heritage of a 167-year-old financial institution, Standard Chartered, in partnership with Northern Trust and SBI.

Scope of Role:

Sales Leadership

As the Sales Senior Manager or Director, you will play a critical role in leading the sales strategy and execution for Zodia Custody in Singapore. You will be responsible for driving revenue growth by:

• Developing and implementing effective sales strategies that align with the company’s goals and market demands.
• Building and nurturing relationships with key client stakeholders, ensuring high levels of customer satisfaction and retention.
• Identifying market opportunities for new business and enhancing the company’s market presence.
• Analyzing sales data to inform strategy and improve performance metrics.
• Collaborating with marketing and product teams to align sales campaigns with product launches.
• Representing Zodia at client meetings, industry events, and conferences.

Key Stakeholders:

• Singapore Country Leader
• Marketing Department
• Product Management Team
• Clients and Partners

. Industry Knowledge

• Expertise in Digital Assets: In-depth understanding of blockchain, cryptocurrency, tokenisation, and the role of custodians in the digital asset ecosystem. Strong background in selling digital asset solutions or financial services products.
• Regulatory Awareness: Knowledge of Singapore financial regulations, including MAS requirements, PSA, and AML compliance.
• Custody and Security Expertise: Familiarity with custodial solutions, cold storage, multi-signature wallets, and other security technologies in the digital asset space.

2. Sales Skills

• 7+ years of experience in sales roles within digital assets or financial services, with minimum of 2 years within Crypto industry in any capacity
• Proven Sales Track Record: Demonstrated success in meeting and exceeding sales targets, ideally in financial services, fintech, or digital assets.
• Pipeline Management: Ability to manage complex sales cycles, from lead generation to closing deals, with large institutional clients.
• Consultative Selling: Skills in understanding client pain points and delivering tailored solutions that align with their needs.

3. Strategic Thinking

• Market Insights: Ability to analyse market trends and position Zodia Custody as the preferred partner in Singapore.
• Solution Innovation: Capacity to adapt custody solutions to meet the evolving needs of institutional clients.
• Competitor Analysis: Awareness of competitors' offerings and ability to differentiate Zodia Custody in the market.

4. Operational Knowledge

• Product Knowledge: Strong understanding of Zodia Custody's services, including technology, security protocols, and value proposition.
• Integration Expertise: Familiarity with integrating custody services with existing client platforms (e.g., Fireblocks, treasury systems).
• Post-Sales Support: Ability to ensure a seamless client onboarding experience and maintain long-term relationships.

5. Communication Skills

• Clear Messaging: Ability to explain complex digital asset concepts to clients with varying levels of technical understanding.
• Negotiation Skills: Expertise in structuring and negotiating contracts that benefit both Zodia Custody and the client.
• Stakeholder Engagement: Strong presentation skills for engaging C-level executives and board members.

6. Personal Attributes

• Resilience: Ability to navigate a fast-changing industry and overcome challenges in a nascent market.
• Entrepreneurial Spirit: Proactiveness in identifying opportunities and driving business growth in a new and evolving sector.
• Positivity: Positive and open approach, particularly in promoting trust and integrity in a security-focused industry.

• Base + Commission Scheme
• CPF contributions - Pension plan
• ESOP Plan
• Training & Development budget
• Work From Home - Flexible hours
• 30 days annual leave plus bank holidays
• Private Healthcare

Job Responsibilities：

1. Design system operation and maintenance solutions and infrastructure according to the company's strategy and business development requirements, and formulate operation and maintenance work strategies and plans

2. Responsible for the personnel training and team management of the operation and maintenance team, and enhance the overall technical strength of the team

3. Deeply understand the business systems of various business lines, research, plan and establish operation and maintenance management platforms and tools that support large-scale clusters

4. Lead the team to ensure stable and safe business operation, and be able to respond to emergencies and track issues in a timely manner

5. Continuously explore and research cutting-edge operation and maintenance, infrastructure technology directions and tools to improve the delivery efficiency of the company's operation and maintenance and R&D

6. Responsible for formulating operation and maintenance and basic resource demand plans, managing and rationally using resources, and effectively controlling costs

Job Requirements:

1. Full-time undergraduate or above, with more than 10 years of operation and maintenance, security, and R&D experience in medium-sized or large Internet companies, and at least 8 years of technical team management experience

2. Proficient in distributed management, large-scale clusters, fault tolerance, backup, load balancing and other technologies, with in-depth and rich experience in high-availability architecture, capacity planning and difficult problems

3. Proficient in operations or infrastructure sub-fields, such as database, SRE, DevOps, information security, and cloud native

4. Familiar with AWS/Alibaba Cloud/Tencent Cloud and other cloud platform operation and maintenance management experience

5. Possess excellent team management skills, excellent problem-solving skills and strong learning ability

Job Description:

- Manage shipment documents (e.g., invoice, packing list, bill of lading) to facilitate seamless customs clearance

- To co-ordinate with warehouse team for export/import shipment preparation (i.e. cargo pick up, shipping marks)

- Liaise with freight forwarder on cargo space and shipment arrangement

- Resolving any issue or discrepancies that may arise during the shipping process

- Handle order modifications, cancellations, and requests for returns or exchanges

- Monitor and follow up on shipment status

- Advise and provide freight cost to sales department

- Monitor shipping costs and implement cost-saving measures without compromising service quality

Job Requirements:

-Strong focus on accuracy in documentation and processes

- Good analysis and negotiation skills

- Strong understanding of import/export regulations and customs procedures

- Shipping Knowledge

- Intiative & Team Player

Job Responsibilities:

· Database Management: Install, configure, and upgrade database management systems and related products.

· Performance Monitoring: Monitor database performance, implement changes, and apply new patches and versions when required.

· Backup and Recovery: Develop, manage, and test backup and recovery plans to ensure data integrity and availability.

· Optimization: Optimize and tune databases for performance and efficiency.

· Troubleshooting: Diagnose and resolve database access and performance issues.

· Collaboration: Work closely with developers and other IT staff to support database needs and requirements.

· Software Development: Design, develop, test, and deploy high-quality software applications and systems.

· Security: Implement and manage security measures to safeguard the database from unauthorized access.

· Design and Development: Develop and implement data models, ETL processes, and data pipelines to support data warehousing and analytics needs.

· Message Middleware: Work with message middleware technologies (e.g., Apache Kafka, RocketMQ) to facilitate data integration and real-time data processing.

Job requirement:

· Education: Bachelor's degree in Computer Science, Information Technology, or a related field. Advanced degree or certifications (e.g., MySQL Certified Professional) preferred.

· Experience: 8+ years of experience as a Database Administrator.

· Proficiency with database management systems (e.g., Oracle, SQL Server, MySQL, PostgreSQL).

· Experience with database backup, recovery, performance tuning, and high availability.

· Knowledge of database design and data modeling.

· Familiarity with cloud-based databases and services (e.g., AWS RDS, Aliyun RDS ,Tencent RDS) is a plus.

· Experience with scripting and automation tools (e.g.,, Python, Go,Bash).

• In charge of the daily work and ordering for the assigned section.
• Need to get up early to prepare soup etc.
• Carry out given recipes and instructions with precision speedy.
• Ensure strict health and hygiene practices.
• Cleaning, organize and taking care of kitchen equipment as per instruction manuals.
• Monitoring food portion and waste to maintain profit margin.
• Following safety and precautions in all daily activities (carrying heavy load, sharp objects, hot objects etc.)
• Preferably Junior Executive specialized in Food/Beverage/Restaurant Service or equivalent.
• · Must be able to work night shift and split shift
• · Must be able to work extra hours or weekend if needed

Mandai Wildlife Group is the steward of Mandai Wildlife Reserve, a unique wildlife and nature destination in Singapore that is home to world-renown wildlife parks which connect visitors to the fascinating world of wildlife. The Group is driving an exciting rejuvenation plan at Mandai Wildlife Reserve, adjacent to Singapore’s Central Catchment Nature Reserve, that will integrate five wildlife parks with distinctive nature-based experiences, green public spaces and an eco-friendly resort.

Job Duties and Responsibilities:

· Be well-versed in information of all 4 Parks (Singapore Zoo, Night Safari, River Wonders, and Bird Paradise).

· Effectively manage guests’ enquiries and feedback within set SLAs and via various channels and platforms (which include, but are not limited to, emails, calls, livechat, and social media).

· Able to identify problem statements / issues and provide appropriate handling to escalated cases.

· Maintain a high standard of quality responses to guests to uphold service quality standards and ensure consistency.

· Work with various departments and stakeholders within MWG to enhance guest experience and satisfaction.

· Support in reporting key feedback cases to management and collaborate with relevant teams to effect satisfactory solutions.

· Handle rostering and training of staff.

· Manage situations that require problem solving and innovative solutions.

· Assist with monthly reports and updating of Standard Operating Procedures (SOPs).

· Assist with adhoc projects for the Guest Experience Management team as required.

Job Requirements:

· Minimum Diploma

· Minimum 1 year of relevant experience

· Strong interpersonal and communications skills (English).

· As enquiries and feedback may be in various languages, proficiency in other languages, such as Mandarin, Tamil / Hindi, Japanese or Korean will be advantageous.

· Previous customer service experience will be preferred.

· Quick-thinking, adaptable, able to thrive in fast-paced environment.

· Strong team player, but also comfortable to work independently where required.

· Able to work on weekends and public holidays.

· Able to work until 8pm or later (as required), on shift.

Responsibilities include:
-Assist in daily operations
-Ensure that the cafe and coffee house is properly maintained and clean
-Oversee food preperations, presentation and storage to ensure food health and safety compliency.
-Regular checks with customers to gather feedbacks
-resolving of conflicts in a professional way

Qualities we seek are:

· Positive attitude and commitment to excellence

· Respective skills in functions to be performed

· Excellent interpersonal and communications skills

· Team work

· Willing to learn and able to work under pressure

· Experience in F&B Operations

· Preferably 3 years of previous experience in serving.

· Must be able to work night shift and split shift

· Must be able to work extra hours or weekend if needed

Operations

• To process order from Workshop and Warehouse Department
• To manage goods receiving process and ensure proper checking & inspection of goods are done
• To report discrepancy issues arising from Goods Receiving
• To update Order Tracking Report and Goods Receiving Report and ensure on the accuracy
• To assist Warehouse Executive in diesel ordering, deployment and coordination with site personnel

Project & Departments

• To process order from project sites and internal departments
• To manage end-to-end order fulfillment from the order to goods delivery
• To manage returned goods from project sites and internal departments
• Responsible for assets creation and disposal e.g. container, ECM plant, weight bridge & etc
• To update Assets Master List and Mobile Web Apps for rental items
• In-charge of logistics arrangement related to assets deployment and movement
• To ensure all assets are calibrated and serviced according to schedule
• To conduct site inspection half-yearly for rented assets
• Responsible to raise Purchase Requisition
• To ensure proper storage of items on timely manner
• To manage the received feedback forms and responsible to close it
• To support Warehouse operations when required which includes pick, pack, receiving, putaway, loading, unloading and/or operate forklift / stacker
• To assist with Warehouse's Annual Stock-Take Activity and cycle count
• To ensure timely updating of data into system and accuracy of data
• Maintain the proper filling and document control for all processes
• Ensure safety practices and housekeeping is to maintained to the highest standard
• To perform ad-hoc duties as per assigned

Requirements

• Certificate / Diploma in Logistics / Supply Chain Management or equivalent
• Computer skills and Microsoft Office
• Location in Sungei Kadut Workshop until the workshop in Jalan Papan is ready

Activate Interactive Pte Ltd (“Activate”) is a leading technology consultancy headquartered in Singapore with a presence in Malaysia and Indonesia. Our clients are empowered with quality, cost-effective, and impactful end-to-end application development, like mobile and web applications, and cloud technology that remove technology roadblocks and increase their business efficiency.

We believe in positively impacting the lives of people around us and the environment we live in through the use of technology. Hence, we are committed to providing a conducive environment for all employees to realise their full potential, who in turn have the opportunity to continuously drive innovation.

We are searching for our next team members to join our growing team.

If you love the idea of being part of a growing company with exciting prospects in mobile and web technologies that create positive impact on people’s lives, then we would love to hear from you.

Technology Solutions Office is looking for Lead Software Engineer (Java)

Internal Code: A25022

What will you do?

• Manage a team of software engineers, including task planning and code reviews
• Take charge of technical projects and provide leadership in a fast-paced environment
• Responsible for the overall planning, execution, and success of complex technical projects
• Work closely with project management and experience design team to deliver project outcomes
• Contribute technically to projects
• Mentor the best talent bringing out the best in every engineer
• Nurture a culture of high performance, continuous improvement, creative problem solving, and innovation within the team

What are we looking for?

• Strong experience with Java Technologies
• Experience in ReactJS is a plus
• Software support and maintenance of deployed products and solutions
• At least 5 years of total software engineering experience with a thorough understanding of commercial software product development.
• 3+ years of experience in a software engineering leadership position
• Customer oriented and skilled in developing a strong understanding of customer needs and marrying those with optimal technology solutions
• Knowledge of Object Oriented Programming and SQL
• Ability to manage a hosting environment, including database administration as well as scaling applications to handle load changes
• Understanding of front-end web technologies
• Experienced in developing on Unix/Linux environments
• Enjoy constant learning and working with new technologies
• A Pass in ICT Assessment Certification for Solution Architect or Software Developer by NUS-ISS is required

What do we offer?

• Fun working environment
• Employee Wellness Program

Does it sound like something you are interested in exploring further? Please be in touch with our team for an initial chat at [email protected]

Activate Interactive Singapore is an equal opportunity employer. Employment decisions will be based on merit, qualifications and abilities. Activate Interactive Pte Ltd does not discriminate in employment opportunities or practices on the basis of race, colour, religion, gender, sexuality, national origin, age, disability, marital status or any other characteristics protected by law.

Protecting your privacy and the security of your data are longstanding top priorities for Activate Interactive Pte Ltd.

Your personal data will be processed for the purposes of managing Activate Interactive Pte Ltd’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results, and as is otherwise needed in the recruitment and hiring processes.

Please consult our Privacy Notice (https://www.activate.sg/privacy-policy) to know more about how we collect, use, and transfer the personal data of our candidates. Here you can find how you can request for access, correction and/or withdrawal of your Personal Data.

Activate Interactive Pte Ltd (“Activate”) is a leading technology consultancy headquartered in Singapore with a presence in Malaysia and Indonesia. Our clients are empowered with quality, cost-effective, and impactful end-to-end application development, like mobile and web applications, and cloud technology that remove technology roadblocks and increase their business efficiency.

We believe in positively impacting the lives of people around us and the environment we live in through the use of technology. Hence, we are committed to providing a conducive environment for all employees to realise their full potential, who in turn have the opportunity to continuously drive innovation.

We are searching for our next team members to join our growing team.

If you love the idea of being part of a growing company with exciting prospects in mobile and web technologies that create positive impact on people’s lives, then we would love to hear from you.

Internal Code: A25027

What will you do?

• Experience in Bid Management, responding to RFP and other Presales activities.
• Anchoring responses to Proactive (proposals) as well as Reactive (RFP/RFI) bids as a single point of contact for timely submission.
• Meticulous combing of tender terms and conditions, highlighting clauses that are risky to comply, suggesting appropriate Statement of Compliance responses.
• Accurate estimation of software solution costing with underlying assumptions.
• Understand software solution requirements of the tender from a business and functional perspective to write out the business functionality part of the proposal.
• Populate respective assumptions behind Agile User Stories of tender.
• Effectively coordinate with stakeholders to design a solution response.
• End-to-end ownership of the proposal response to the client for timely submission.
• Deliver presentations and demonstrations internally and externally on all relevant proposals recommended to customer.
• Assists the sales team to develop and implement account penetration strategies and account specific sales plans.

What are we looking for?

• Software development experience.
• 4 to 6 years of relevant (Pre-Sales) experience in an IT services company.
• Successfully delivered a software solution for Government Agency of $5 million and above as a project manager, with healthy profit margin.
• Possess experience delivering software solution using Agile methodology.
• Good understanding of the IT Services landscape .
• Experience in RFP/RFQ/RFI management and a good understanding of End-to-End sales life cycle.

What do we offer?

• Fun working environment
• Employee Wellness Program

Does it sound like something you are interested in exploring further? Please be in touch with our team for an initial chat [email protected]

Activate Interactive Singapore is an equal opportunity employer. Employment decisions will be based on merit, qualifications and abilities. Activate Interactive Pte Ltd does not discriminate in employment opportunities or practices on the basis of race, colour, religion, sex, sexuality, national origin, age, disability, marital status or any other characteristics protected by law.

Protecting your privacy and the security of your data are longstanding top priorities for Activate Interactive Pte Ltd.

Your personal data will be processed for the purposes of managing Activate Interactive Pte Ltd’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results, and as is otherwise needed in the recruitment and hiring processes.

By submitting your application, you hereby give your consent to Activate Interactive and its affiliates to process and use your personal data for the purpose of processing and facilitating your request. You may refer to our Personal Data Protection Notice at https://www.activate.sg/privacy-policy for details.

Calling all truly AWESOME people!  

About Stranger Soccer  

Stranger Soccer (www.strangersoccer.com) is a Singapore-based company experiencing explosive growth. In a few short years, after launching a revolutionary platform and Mobile App for on-demand football, the company has amassed over 50,000 registered users playing hundreds of games a week. It has solved the problem that football is the world's #1 sport, but is difficult for an individual to play. Stranger Soccer makes it as easy as going to the gym or for a jog. Browse. Book a slot. Show up and play. Today, it is the #1 way people play football and futsal in Singapore, and is rapidly expanding internationally via a license partner model, with locations in Australia, India, USA, UAE, and South Africa.  

Job Description 

Stranger Soccer is seeking OUTSTANDING REFEREES who can officiate the game, but ALSO serve as Official Hosts - our brand ambassadors. 

This means in addition to traditional referee duties, the person must have great people skills, welcoming players and making sure they have a positive game experience from the moment they arrive till their departure. 

Working Hours  

Games will be assigned each week during the following timeframes, at locations all over Singapore  

• Monday to Friday: 6 pm - 11 pm  

• Saturday & Sunday: 9 am – 11 pm 

Roles  

• Be an ambassador of the Stranger Soccer brand at the games, welcoming players and ensuring they have a great experience from start to finish 

• Officiating the games as an outstanding, experienced referee 

• Provide a post-match report, which can elaborate on things that went on during the match itself Host Manager   

• Class 3 Licensed Referee or strong experience 

• FUN outgoing personality 

• Understanding of and passion for football 

• Excellent people and communication skills 

• Previous experience in customer service is a plus 

To apply, please send resume to [email protected],  attaching your Class 3 License, if applicable 

Activate Interactive Pte Ltd (“Activate”) is a leading technology consultancy headquartered in Singapore with a presence in Malaysia and Indonesia. Our clients are empowered with quality, cost-effective, and impactful end-to-end application development, like mobile and web applications, and cloud technology that remove technology roadblocks and increase their business efficiency.

We believe in positively impacting the lives of people around us and the environment we live in through the use of technology. Hence, we are committed to providing a conducive environment for all employees to realise their full potential, who in turn have the opportunity to continuously drive innovation.

We are searching for our next team members to join our growing team.

If you love the idea of being part of a growing company with exciting prospects in mobile and web technologies that create positive impact on people’s lives, then we would love to hear from you.

Technology Solutions Office is looking for DevOps Architect

Internal Code: A25023

In Activate, we are developing DevSecOps practices to empower our organization with continuously deepening cloud expertise, aiming to become a cloud-first System Integrator aligned with our Business Unit. As part of the Solution delivery team, you will lead a dedicated DevSecOps team in identifying and achieving our business objectives through digital engagement and partner co-selling. You will also have the opportunity to work collaboratively and engage directly with customers alongside the sales team. If you are described as customer-obsessed and have a passion for digital-first solutions, we invite you to discuss with us the value we deliver to our customers, partners, and one another every day.

As the Lead of DevSecOps, you will be accountable for all activities of the Cloud and CI/CD team business and serve as a technology advocate across the organization. This role requires continuous innovation and evolution of our solution offerings and execution strategy while remaining centered on the customer.

To be successful, you must have a deep understanding of Cloud technology and CI/CD practices, especially in the Singapore Government context. You should be a cheerleader for cloud-centric approaches and an energetic partner engager, all aimed at upselling/cross-selling Activate's services/products and deepening customer relationships. You will lead a team of Cloud operation experts to deliver presales targets aligned with various Business Units through proposal development. You will ensure consistent execution with the right level of resources to address customer needs and accelerate their digital transformation through partner engagement.

What will you do?

Leadership and Strategy

• Develop and implement a comprehensive DevSecOps strategy aligned with organizational goals and industry best practices.
• Lead and mentor a team of DevSecOps engineers, fostering a culture of continuous learning and improvement.
• Collaborate with senior management to define and achieve security and operational objectives.
• Recruit, develop, and retain talent to build the next gen DevSecOps team and ensure the staff has the skills and capabilities to meet development needs
• Engage and coordinate with Cloud partners like AWS, Azure, Terraform, and GitLab to increase organizational awareness and resolve technical challenges.

Technical Expertise

• Design and implement secure CI/CD pipelines, integrating security checks at every stage of the software development lifecycle.
• Oversee the implementation and management of cloud infrastructure, with a focus on AWS and Azure platforms.
• Implement and maintain security tools for vulnerability scanning, code analysis, and compliance monitoring.
• Develop and enforce security policies and standards across development and operations teams.

Process Improvement

• Continuously evaluate and optimize DevSecOps processes to improve efficiency, security, and quality of deliverables.
• Implement metrics and KPIs to measure the effectiveness of DevSecOps practices and drive improvements.
• Stay abreast of emerging technologies and methodologies in the DevSecOps space and evaluate their potential application within the organization.

Collaboration and Communication

• Foster strong relationships with development, operations, and security teams to ensure seamless collaboration.
• Engage in high-level discussions with C-suite executives, technical teams, and external partners to drive strategic initiatives.
• Provide regular reports and presentations to senior management on the status of DevSecOps initiatives and their impact on the organization.

• Expert-level proficiency in cloud technologies, with particular emphasis on AWS and Azure platforms.
• Proficiency in infrastructure-as-code tools such as Terraform, CloudFormation, or ARM templates.
• In-depth knowledge of CI/CD tools and practices (e.g., GitLab, AWS Code Pipeline, Azure Pipeline, Bamboo, and GitHub).
• Solid understanding of security principles and best practices in cloud environments.
• Experience with containerization technologies (Docker, Kubernetes).
• Familiarity with compliance standards (e.g., ISO 27001, SOC 2, HIPAA) and their implementation in cloud environments.
• Essential knowledge of Singapore Government Commercial Cloud (GCC) architecture and compliance requirements.

What are we looking for?

• Excellent leadership and team management abilities.
• Strong communication skills, with the ability to articulate complex technical concepts to both technical and non-technical audiences.
• Analytical mindset with strong problem-solving skills.
• Adaptability and ability to thrive in a fast-paced, changing environment.
• Degree in Computer Science, Data Engineering or a related field
• Professional certifications such as AWS Certified DevOps Engineer, Azure DevOps Engineer Expert, or Certified Information Systems Security Professional (CISSP)
• GitLab or GitHub based certification highly desirable.
• 7+ years of experience in DevOps or related roles, with at least 3 years in a leadership position.
• Extensive hands-on experience implementing cloud-based agile development methodologies throughout the entire project lifecycle.
• GCC and SHIP-HATS experience highly desirable.

What do we offer?

• Fun working environment
• Employee Wellness Program

Does it sound like something you are interested in exploring further? Please be in touch with our team for an initial chat at [email protected]

Activate Interactive Singapore is an equal opportunity employer. Employment decisions will be based on merit, qualifications and abilities. Activate Interactive Pte Ltd does not discriminate in employment opportunities or practices on the basis of race, colour, religion, sex, sexuality, national origin, age, disability, marital status or any other characteristics protected by law.

Protecting your privacy and the security of your data are longstanding top priorities for Activate Interactive Pte Ltd.

Your personal data will be processed for the purposes of managing Activate Interactive Pte Ltd’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results, and as is otherwise needed in the recruitment and hiring processes.

Please consult our Privacy Notice (https://www.activate.sg/privacy-policy) to know more about how we collect, use, and transfer the personal data of our candidates. Here you can find how you can request for access, correction and/or withdrawal of your Personal Data.

• Assist in software development by writing, testing, and maintaining C++ code for software applications and systems. Work on both new projects and maintaining existing systems.
• Help manage Linux/Unix systems, ensuring software runs smoothly on these platforms. Assist with configuration, troubleshooting, and optimization tasks.
• Write and optimize SQL queries for data retrieval, manipulation, and storage, supporting integration with databases in software systems.
• Maintain clear and concise documentation for code, processes, and system configurations to support ongoing development and maintenance.
• Assist in writing and executing tests to ensure software quality, ensuring that code meets performance, security, and reliability standards.
• Continuously improve technical skills by staying up-to-date with new technologies, especially in C++, Linux/Unix, and SQL.

• Basic to intermediate proficiency in C++ programming, with an understanding of object-oriented principles and coding best practices.
• Familiarity with Linux/Unix operating systems, including working with the command line, file systems, and basic shell scripting.
• Basic understanding of SQL, including writing queries for data retrieval and manipulation in relational databases.
• Experience with Git or other version control systems for code management and collaboration.

Calling all truly AWESOME people! 

Males and Females welcome

About Stranger Soccer 

Stranger Soccer (www.strangersoccer.com) is a Singapore-based company experiencing explosive growth. In a few short years, after launching a revolutionary platform and Mobile App for on-demand football, the company has amassed over 50,000 registered users playing hundreds of games a week. It has solved the problem that football is the world's #1 sport, but is difficult for an individual to play. Stranger Soccer makes it as easy as going to the gym or for a jog. Browse. Book a slot. Show up and play. Today, it is the #1 way people play football and futsal in Singapore, and is rapidly expanding internationally via a license partner model, with locations in Australia, India, USA, UAE, and South Africa. 

Job Description

Official Hosts serve as the game facilitator as well as brand ambassadors. We are seeking Official Hosts to host games throughout the week and occasionally assist in other ad hoc duties. For this role, you should have great people skills, to make sure our users have a positive game experience from the moment they arrive till their departure.

Working Hours

Shifts will be assigned each week during the following timeframes:

• Monday to Friday: 8 am – 1 pm, 4 – 9 pm, 6 - 11 pm
• Saturday & Sunday: 8 am – 1 pm, 1 - 6 pm, 3 – 9 pm, 6 – 11 pm

Working Locations

• North - Yishun
• West - Jurong, Turf City, Bukit Panjang
• Central - City Hall, Somerset, Serangoon, Farrer Park, Balestier
• East - Changi, Paya Lebar, Tampines

Key Responsibilities

• Be an ambassador of the Stranger Soccer brand at the games
• Facilitate numerous football games around Singapore
• Ensure an OUTSTANDING game experience from start to finish
• Be ready to step in and play, to cover for any no show players or Hosts
• Report issues back to Operations Management

• FUN outgoing personality
• Understanding of and passion for football
• Excellent people and communication skills
• Previous experience in customer service is a plus

To apply, please visit https://www.strangersoccer.com/official-host and fill in the application form there.

Job Summary: We are seeking an experienced and detail-oriented Network Security Engineer to join our team. The ideal candidate will have hands-on experience in managing and configuring Cisco wireless infrastructure, switches, and routers, as well as proficiency with Palo Alto and Checkpoint Firewalls.

Key Responsibilities:

• Cisco Wireless Infrastructure Management:

o Configure, deploy, and manage Cisco wireless access points and controllers to ensure reliable wireless network connectivity.

o Troubleshoot and resolve issues related to wireless network performance, coverage, and security.

o Managing the Cisco ISE.

• Cisco Switches and Routers Management:

o Install, configure, and maintain Cisco switches and routers for optimal network performance.

o Perform network troubleshooting, identify bottlenecks, and implement solutions to ensure network reliability.

• Firmware Upgrades:

o Upgrade firmware for wireless devices, routers, and switches as part of regular network maintenance and improvement.

o Ensure minimal disruption during firmware updates and troubleshooting any issues that arise.

• Network Monitoring with SolarWinds:

o Utilize SolarWinds for continuous monitoring of the network infrastructure, including switches, routers, and wireless systems.

o Respond to alerts, troubleshoot network issues, and optimize network performance based on monitoring data.

• Firewall Management (Palo Alto, Checkpoint):

o Configure and maintain Palo Alto and Checkpoint firewalls to ensure network security and integrity

o Monitor firewall performance, implement policy changes, and respond to any security incidents or alerts.

Required Skills and Qualifications:

• Proven experience in managing and configuring Cisco wireless infrastructure, switches, and routers.

• Strong knowledge and hands-on experience with SolarWinds network monitoring tool.

• Proficiency in managing Palo Alto and Checkpoint firewalls.

• Strong troubleshooting skills for network and security-related issues.

• Ability to perform firmware upgrades for network devices and equipment.

• Familiarity with network security practices and protocols.

• CCNP (Cisco Certified Network Associate) certification or equivalent is a plus.

• Experience with network documentation and creating network diagrams.

Preferred Skills:

• Advanced Cisco certifications (CCNP) or equivalent.

• Knowledge of other network security platforms.

• Experience in implementing network automation or orchestration tools.

Job Description:

The candidate is responsible for driving client satisfaction, increasing retention and lifetime value for the business. He/She ensures the clients derive optimal value from the use of products and services. He develops programmes to onboard the clients and manages the entire onboarding process, determining key milestones with clients and celebrating achievement of milestones. He engages the clients to gain insights on usage and satisfaction with the organisation’s products and services, formulates plans to address challenges for the clients, and helps the clients derive greater value. He analyses client data to enhance the client experience and satisfaction, and at the same time identifies opportunities for up-selling and cross-selling.

He works in a fast-paced and dynamic environment, and visits clients' premises as and when required. He is familiar with client relationship management and sales tools, as well as customer service frameworks and practices. He is knowledgeable of best practices pertaining to the use of the organisation's products and services, and the clients’ industry and business needs.

The candidate possesses strong analytical and problem solving skills. He is able to build and sustain relationships with clients, and is seen as a trusted advisor. He is a creative thinker, patient and client-oriented.

The candidate plans projects and takes ownership of the successful implementation and achievement of project objectives. He/She defines project resources, manages project progress, and facilitates interaction and tasks of various parties to reduce the risk of overall failure. He develops and identifies advances/opportunities in project management to improve timely delivery of projects and efficient use of resources. He ensures the adoption of project process framework and practices.

He works in a team setting and is knowledgeable of project management practices, methodologies and tools, as well as process framework.

The candidate is an effective team player who manages project timelines, stakeholders, deliverables and resources in a structured manner. He adopts an analytical and strategic approach in developing and communicating solutions that meet project objectives and stakeholder needs.

He/She needs to adhere to ISO27001 policy and procedure.

Desired Candidate Profile:

1. Educational Background

· A degree in Information Technology, Business Management, or a related field.

· Certifications in project management methodologies (e.g., PMP, PRINCE2, or Agile).

2. Technical Skills

· Familiarity with client relationship management (CRM) and sales tools.

· Knowledge of customer service frameworks and practices.

· Understanding of the ISO27001 standard and related policies and procedures.

3. Industry Knowledge

· In-depth understanding of IT products and services.

· Familiarity with the client’s industry and business needs.

4. Experience

· Proven track record in client management, onboarding, and retention strategies.

· Hands-on experience with project management practices, methodologies, and tools.

5. Soft Skills

· Strong analytical and problem-solving abilities.

· Excellent relationship-building and communication skills.

· Strategic and creative thinker with client-oriented behavior.

· Ability to work in a fast-paced and dynamic environment.

6. Project Management

· Ability to plan, define resources, and manage project timelines, stakeholders, and deliverables.

· Skilled in identifying risks and opportunities to ensure project success.

7. Work Environment Adaptability

· Ability to visit clients' premises as required.

· Effective team player capable of collaborating in a team setting.

8. Personal Attributes

· Patient and empathetic in handling client challenges.

· Seen as a trusted advisor by clients.

To submit your application, please click the link below:

https://sg.quickhr.co/view_job.php?jd=NXF1aWNrX2hyX3JlY3J1aXRtZW50&cd=NDAyMnF1aWNrX2hyX3JlY3J1aXRtZW50