• Provides project management for ongoing client sample programs through daily customer communication and contact. 
• Provides sample registration though the laboratory LIMS system and ensures correct registration
• Arranges all aspects of local and international logistics for both sample collections and overseas shipments to global partners.
• Performs data entry into eLIMS, CRM and other databases, as appropriate
• Be an internal liaison for clients so they only need to contact one person.
• Empowered to make decisions on behalf of clients to provide superior service.
• Provides information for clients (e.g. Pricing, Capabilities, Status, Sample Submission)
• Onboards new clients by asking appropriate questions and provides on line sample registration training
• Submits and coordinates client requests for re-testing, additional testing, OOS investigations and changes that are needed.
• Communicates and coordinates timely resolutions to customer complaints.
• Provides support for other Client Service Associates and Sample Management team when needed (e.g. absence, workload adjustment, site and regional balancing)
• Coordinates conference calls with client and Eurofins sites as needed.
• Monitors KPI’s for key customers assigned, including TAT performance metrics and Interco sales.
• Contributes to assigned process improvement projects and supports implementation when needed.
• Performs ad-hoc duties as assigned.

The candidate will lead the APJ regional benefits team. This role is responsible for executing the Global Benefits and Wellbeing strategy, offering regional insights, shaping global policies, and driving efficiency through AI and platform improvements.

The candidate will collaborate cross-functionally to ensure compliant benefit delivery, oversee local broker relationships, manage regional budget planning and execution, and support mergers and acquisitions. Additionally, they will lead a small team, foster their development, and work closely with the APJ People Leadership Team on strategic priorities and executive escalations.

What You’ll Be Doing:

• Lead the execution of the Global Benefits and Wellbeing strategy across the APJ region
• Provide the Global Benefits Leadership Team with regional insights and help shape global policies while maintaining local relevance
• Drive efficiency improvements using AI and platform tools to enhance employee experience
• Partner with the Care and People Product Team to deliver a seamless end-to-end employee experience
• Collaborate with cross-functional teams, including Compensation, FP&A, and Legal, to ensure compliance and smooth benefit delivery
• Support corporate development teams with due diligence and integration during mergers and acquisitions
• Manage broker relationships at the regional level and oversee the regional budget planning and execution process
• Foster team development by providing hands-on learning and career growth opportunities to direct reports, guiding them on benefit design, policies, and onboarding
• Handle stakeholder management in collaboration with the APJ People Leadership Team and manage executive escalations
• Execute with agility, adapting to shifting priorities to meet employee and business needs effectively

Roles & Responsibilities

- Prepare drawing for submission to authorities using Autocad software

- Prepare documents for the submission of drawings to relevant authorities

- Going out to sites for checking and inspection

- Any other related work assigned by the Company

- Familiar with Autocad software/SOLID WORKS

- Do not mind travelling to sites

- With working experience prefered

- Able to work and communicate with people from many other countries

• Class 3/4 Singapore driving license with 24 feet lorry experience
• Familiar with Singapore route
• Utilizing navigation apps to find the most optimal route.
• Carrying of heavy goods is needed
• Arranging for vehicle repairs when necessary
• Loading and unloading of goods onto vehicle according to delivery order
• Perform pickups and collection for the company covering specific areas
• Ensuring safe receipt, retrieval and dispatching of goods
• Able to work night shift and split shift
• Able to work ot on weekend and split shift
• Must be able to work night shift and split shift
• Must be able to work extra hours or weekend if needed
• More than 5 years of experience

1. Plan machining by studying engineering drawings with understanding of General Dimensions / Tolerances.

2. Programming by entering instructions, including zero and reference points; setting tools and parameters.

3. Handle all CNC machine related mechanism

4. Verify settings with measurable and First-Off parts against drawings
5. Ensure safe operations and handling at all times
6. Practice preventive maintenance on machines

About OSL

OSL is the first HK-based and SFC-licensed Virtual Asset Trading Platform. Offering over-the-counter (voice and electronic) digital assets execution, an agency exchange platform, customer segregated assets and the world's best insured custody solution of digital assets. As the first SFC-licensed, HK-listed (863 HK) and ‘Big-four’-audited digital asset and fintech company, OSL is one of the largest digital asset platforms, providing principal brokerage, custody, exchange and SaaS services to institutional clients and professional investors.

Overview:

We are a regulated crypto exchange undergoing rapid growth and international expansion. As a TA Partner, you will own the full recruitment lifecycle, partnering with hiring managers to source, attract, and close top talent while driving a fast, efficient, and data-driven hiring process that supports our global scaling efforts.

Key Qualifications:

• Proven track record of success in recruitment, either in an agency or in-house environment.
• Agency: Strong billings or other measurable achievements.
• In-house: Consistent closures of key roles with demonstrated metrics.
• Strong skills in requirement gathering and role understanding.
• High-speed execution, with the ability to work efficiently under pressure.
• Excellent prioritization skills, focusing on what matters most.
• Self-starter mentality with strong ownership and initiative.
• Familiarity with recruitment tools and platforms, and a keen eye for identifying top talent.

APIX Platform is a Fintech company focused on accelerating growth in the financial services industry. The company owns and operates the APIX Platform, an ecosystem that enables collaboration between Financial Institutions, Fintechs, Educational Institutions, and developers. Through technological enablement and digitization, Synfindo helps Financial Institutions accelerate innovation, enhance customer solutions and access new market segments.

We are seeking a highly motivated and experienced Engineering Lead to join our dynamic team. In this critical role, you will play a pivotal part in shaping the technical direction and leading the development of our cutting-edge fintech platform. You will be responsible for managing and mentoring a team of talented engineers, ensuring the delivery of high-quality software, and driving innovation across all engineering initiatives.

• Lead the engineering strategy and execution for core products from concept to delivery, ensuring that all future development initiatives align with the company’s overarching objectives and available resources.
• Oversee the software development lifecycle for projects following the Agile methodology, establishing requirements, objectives, and timelines for both front-end and back-end development, Quality Assurance testing, and implementation.
• Foster continuous exploration, innovation, and delivery of product features.
• Maintain a balance between a minimum viable product (MVP) approach and scalability, while outlining the roadmap to market.
• Uphold our product and customer service level agreements (SLAs) while collaborating with engineers to adhere to schedules and deliver quality milestones, minimizing outages and incidents.
• Collaborate with cross-functional engineering, business, go-to-market, and operational teams to facilitate scaling efforts.
• Assess the reliability and performance of all internal systems to recommend potential enhancements.
• Ensure the integration of engineering-based information security requirements throughout the project lifecycle, maintaining compliance with security protocols that include regular vulnerability assessments, penetration testing, and application security measures.
• Recruit engineers and manage their training programs.
• Introduce and implement cutting-edge technologies.
• Work in conjunction with external stakeholders to establish new integrations and tools.
• Review and revise policies pertaining to internal systems and equipment.

• Strong hands-on experience in software engineering from conceptualising to deliver. Ideally you should possess at least 7-8 years of prior experience in team leadership capacity, leading and mentoring junior engineers as a subject matter expert/technical lead
• Proficient in developing and managing cloud-native platforms and distributed systems. Fluency in following tech stacks:
• Frontend: Built using React, HTML5, CSS, and JavaScript.
• Backend: Developed using Go, managed by Amazon Elastic Kubernetes Service (EKS) on AWS.
• Database: Amazon Relational Database Service (RDS) Postgres.
• Infrastructure Management: backups of the database, object storage, and Kubernetes.
• configurations are stored in a separate AWS account to ensure data integrity and availability.
• Experienced in collaborating with cross-functional leaders and teams to build and oversee complex, large-scale projects
• Thrives in a start-up environment where rapid change is the norm, and you possess the freedom along with responsibility and accountability for outcomes
• Focused on fostering positive transformations in working environments
• Skilled at influencing and managing executive stakeholders
• Able to cultivate an inclusive culture where everyone feels a sense of belonging
• Experienced in building, leading, and collaborating with distributed teams

We are a prominent single-family office, seeking an Senior Investment Operations Analyst to join our team in Singapore to manage a diversified multi asset investment portfolio for the family.  We are looking for an experienced individual to support the team in the administration of funds, performance reporting and wider operational support. 

The Role

Our team is small, so you will need to be flexible, pragmatic and solutions oriented.  You will be responsible for investment administration, specifically investment performance reporting, investment execution and custodian management.  Main responsibilities include:

Investment Performance Reporting

·         Prepare standard monthly performance reports including collation of external investment manager reports and valuation

statements.

·         Prepare quarterly performance reports, updating IRRs and multiples for illiquid funds.

·         Reconcile performance reports to custodian statements and management accounts.

·         Collate capital call/distribution notices and update illiquid funds records.  Reconcile outstanding commitments and

capital call amounts to the actual notices.

·         Prepare monthly reconciliation of cash flows to investment movements.

·         Prepare ad-hoc performance analyses including asset class attribution and external benchmark comparisons.

·        Use of Bloomberg to acquire market or index data.

Investment Execution

·         Oversee the full trade life cycle and ensure the team is aligned for authorizations.

·         Follow through on investment decisions ensuring accurate and timely execution by brokers and custodians.

·         Coordinate investment execution, eg completing subscription forms, compiling KYC documentation and obtaining

director signatures.

·         Liaise with the custodian to instruct investment subscription and ensure cash settlement.

·         Collate and review contract notes received directly from fund’s administrator and/or the custodian.

·        Manage transactions during the life of an investment, eg capital calls.

Custodian Management

·         Liaise with the custodian to ensure the provision of timely and accurate data on investments, including valuations, for

group financial reporting.

·         Review data input in the custodian’s custody/reporting system.

·        Reconcile fees charged by the custodian.

General

·         Drive management of large BAU items such as reporting and taking ownership of delivery timelines.

·         Provide day-to-day guidance, mentoring and training of juniors.

·         Take initiative to lead and drive projects, improving operational efficiency and investment reporting.

·         Liaise with members of the CFO team, auditors and administrators for the year end audit.

·         Liaise with Head of Internal Audit and external auditors to support internal audit of investment activities.

·         Develop and maintain positive working relationships across the company and other family office entities.

·         Commit to developing yourself within your role, undergoing training where necessary.

·         Proactively promote and maintain high standards at work – taking the initiative to resolve and/or draw attention to areas

that don’t meet required standards or any issues that arise.

Qualifications/Experience

·         Strong academic background with demonstrated analytical capabilities, detail orientated and excellent written and oral communication skills. These capabilities will be tested during the recruitment process.

·         Strong candidates will be undertaking or have completed further professional studies (for example CISI IOC).

·         Advanced excel skills and good knowledge of Microsoft Office.

·         Experience with Solovis would be helpful, but is not essential.

·       Experience of private markets would be advantageous, but is not essential.

Attributes

·         We are looking for a candidate who demonstrates the core values of the family office, someone who takes pride in using

their initiative, in being flexible and agile in times of change and who demonstrates integrity and loyalty to the family,

our colleagues and our stakeholders.

·        Excellent interpersonal skills are critical.  The right candidate will work well alongside both their London-based

investment colleagues and also their Singapore-based family office colleagues to deliver the best possible service to the family.

• Discretionary bonus scheme.
• CPF Contributions.
• Wellbeing flex fund.
• Hospital & Surgical Cover.
• Dental Insurance.
• Personal Accident Cover.
• Outpatient Clinical Insurance.
• Life assurance.
• 23 days holiday.
• Employee Assistance Programme.
• Access to product discounts.
• Campus perks - free barista coffee and lunch.
• Learning & Development allowance.

ViSenze, an AI-powered Commerce Search and Discovery platform, is looking to hire a motivated and experienced Machine Learning Project Manager

We revolutionize the retail industry with product discovery solutions, processing over a billion monthly queries globally from retailers such as Myntra, Ajio, Meesho, Rakuten, Zalora, Mango, and Target

Our mission is to empower customers to 'See. Style. Shop', and we need you to help us continue to deliver this promise

Responsibilities

Drive End-to-End Project Delivery  

• In charge of end-to-end project development lifecycle(s):
• Gather user requirements from the client
• Scope the project in terms of technical requirements, product specifications, deliverables, performance SLAs and timelines
• Plan project milestones and resources required
• Provide cost estimates for budget approval
• Lead development sprint cycles to schedule and monitor:
• Data collection, annotation and pre-processing activities  
• Model training and iterative improvement activities
• Model performance validation activities
• SDK integration activities 
• Quality assurance checks activities 
• Draft project SOPs (Standard Operating Procedures)
• Draft release notes
• Lead and coach the development team to achieve successful outcomes 
• Manage project scope and schedule
• Oversee internal cost control
• Ensure quality assurance across the project deliverables 
• Oversee Issue and Risk Management
• Evaluation, scoping, and impact assessment (timelines, budget) for Change Requests
• Provide timely escalations and propose suitable mitigation actions to the Product Owner

Collaborate with Functional Teams to Support Project Outcomes

• Work closely with the Data Science and Engineering teams to schedule and action the project activities
• Partner with the Finance and Legal team to ensure timely follow-ups with contractual and financial matters
• Partner with the HR team for staffing requirements
• Manage third-party vendor(s) to ensure timely delivery of services as per project timeline

Act as ViSenze’s Point of Contact with Client(s)

• Cultivate strong relationships with client(s) and client partner(s), actively engaging them to align project outcomes, deliverables, and implementation plans
• Provide advice and support to the client

Good to Have

• Hands-on experience in data science projects
• Hands-on experience in image data processing or computer vision projects

• Bachelor Degree in Computer Science, Electrical Engineering or a related technical discipline
• At least 2 years of client-facing project/program management experience in AI/ML specific projects
• Understanding of machine learning and data science knowledge
• Process strong interpersonal, communication, analytical and data-driven problem solving skills
• Able to work independently with minimum supervision

Job Description

We are seeking a dedicated Support Engineer professional to join our team to ensure the smooth operation of our systems and applications. The ideal candidate will have strong technical skills and be able to collaborate with various departments to support and maintain our software systems.

Responsibilities:

Monitor and troubleshoot production issues (Linux VMs, Vendor Product, SFTP).

Collaborate with cross-functional teams to identify and resolve production issues.

Perform root cause analysis and provide solutions to prevent future issues.

Create and maintain documentation related to production issues and resolutions via JIRA.

Implement and maintain processes and procedures to improve production support.

Provide daily, weekly, and monthly reports on system performance and issue status.

Ensure proper deployment and release of software updates & infrastructure patches/upgrades.

Participate in on-call rotation and respond to production issues after business hours. There are two shifts, Morning (7 AM to 4 PM) and Afternoon (2 PM to 11 PM), running 7 days a week.

Deployments during silent hours.

Development work within the vendor product (about 10%-20% of time).

Preferred Qualifications:

Bachelor’s degree in Computer Science or related field.

2–4 years of experience in Production Support or related role.

Strong technical skills in Java, SQL, UNIX, and scripting languages.

Ability to troubleshoot and resolve complex production issues efficiently.

Excellent problem-solving and analytical skills.

Effective communication skills to collaborate with cross-functional teams effectively.

Willingness to participate in on-call rotation.

1) Proficiency in Precision Machining Programming using CAM Software

2) Design Jig and Fixtures for precision machining works.

3) Lead and organize the machinists and operators in daily CNC Machinery operations works

4) Responsible for daily Productivity and Quality improvement studies, plans and implementation.

5) Responsible for and take charge of 5S activities in housekeeping of workplace

1) Plan machining by studying engineering drawings with understanding of General Dimensions / Tolerances.

2) Programming by entering instructions, including zero and reference points; setting tools and parameters.

3) Handle all CNC machine related mechanism

4) Verify settings with measurable and First-Off parts against drawings

5) Ensure safe operations and handling at all times

6) Practice preventive maintenance on machines

At Duke Corporate Education, we empower leaders at all levels to be catalysts of change in their organizations and, ultimately, in society. By designing and delivering best in class advisory, leadership development and change management programs, we accelerate business leaders and their teams to build for the future. Our global team have an enviable track record of delivering some of the most scaled, impactful and innovative learning programs and leadership interventions in the world. With delivery in over 85 countries, we partner with clients to co-create the right solution for any level of leadership. Together, we transform leaders and business, creating sustainable impact at scale and speed.  

We are seeking a motivated Project Director to join our team in Singapore, to play a key role in developing and driving leadership development solutions for our clients. Our entrepreneurial environment will offer you significant opportunities for personal and professional development, and the freedom to excel. 

This role is office based and requires regular travel to client sites.

Responsibilities

Key responsibilities include:

• Translate client needs into impactful learning solutions.
• Produce and manage actionable project plans and drive progress towards deliverables.
• Manage project budget, contract, and timelines to ensure successful project completion.
• Build strong relationships with clients at senior levels, including multinational FTSE 500 organizations.
• Collaborate with internal and external stakeholders to ensure project progress and quality standards are met.
• Lead project teams, providing feedback, guidance, and support to ensure project milestones and goals are met.
• Prepare and deliver status updates and presentations to clients and internal teams.
• Identify, track, and communicate project risks and issues to drive resolution.
• Compile and analyze data to evaluate project performance.

• Experience in learning & development program design (preferably for Leadership Development) or consulting in a people related field

• Minimum 4 years of experience in project management. PM qualification preferred.
• Bachelor's degree in business or related field required.
• Strong communication and interpersonal skills, with a proven ability to build and maintain relationships with key stakeholders.
• Resilient and adaptable, comfortable working in a changing environment.
• Ability to lead, motivate, and influence project team members to drive success.
• Strong analytical and problem-solving skills.
• Demonstrated ability to manage multiple projects simultaneously.
• Experience with project management software and tools required.
• Must be able to travel regularly.

Duke CE is an equal opportunities employer and invites all applicants who meet the requirements to apply.

1. Able to work independently on company admin and account relationed works

2. Good working atitude

3. Must have related experience for Interior designing and Carpentry manufacturing industry

4. Able to correspond with Company working staff

5. Must able to use Microsoft Excel

Grounded in a talent-centric mindset, Maker Lab is a marketing agency designed to build decentralised technology-led agency teams, rooted in collaboration with clients from the ground up. Maker Lab’s cross-functional teams of multidisciplinary specialists are embedded into client teams across digital marketing competencies — from measurement & analytics to content production.

Social Content Creator

As the Social Content Creator, you'll be working with one of our clients - one of the largest technology companies in the world and helping them with growing their social media credentials across different platforms and target audiences.

You will work closely with the APAC Marketing teams when designing and delivering effective social media marketing content and evergreen rollouts - from supporting the ideation, development and production of video features and formats while also contributing to the visual effects including motion graphics, digital animations and special effects. You will also stay abreast of current and upcoming social trends, using relevant content analysis to effectively identify opportunities and inform future content strategies. 

We’re looking for someone passionate about technology and social trends, who is well-versed in social media formats, and who has strong content and design skills. 

Role:

• You will be responsible for the ideation, development, and production of high-entertainment-value and on-brand social native content for our client, from storyboarding, art directing, copywriting, video creation, etc.
• You own the entire process and production of social video content, low-touch and at scale, from ideation of creative concepts, pitching them to the team and client, to editing and exporting them for publishing.
• You own the creation of dynamic and compelling visual effects animation, simulations, particle systems and shaders that meet all aesthetic, design and technical requirements for the project.
• Keep up to date with content-related digital and social best practices, and industry trends to identify opportunities for engagement 
• Build and drive new content ideas to meet social media targets and objectives, with effective presentation of ideas to internal stakeholders across countries and levels
• Ensure the client’s brand guidelines and voice are followed closely and remain consistent in the social content
• Collaboratively review scripts and briefs, providing creative input to develop comprehensive storyboards
• Stay on top of global and local design, effects and editing trends and proactively share these insights with the team to experiment and develop new innovative ways of telling the client’s brand story

You:

• 3+ years of experience creating awesome work for top brands, preferably with a mix of in-house and agency creative production experience, 
• Proficiency in using specific editing software packages, such as Adobe Premiere Pro, Adobe After Effects, or Final Cut Pro. 
• A good understanding of motion graphics, who knows your Adobe Creative Suite well, and you’re happy to bounce between all kinds of software (Photoshop and Illustrator) depending on the occasion. 
• An excellent storyteller who can create engaging, conversational, and culturally resonant editorial narratives through social content in a simple, coherent manner.
• Some knowledge and experience with colour grading and treatment are a huge plus.
• Proficiency in using recording equipment and shooting high-quality videos.
• Proficiency in producing high-quality visual effects.
• Solid project management experience and commitment to quality and attention to detail 
• Experience working with creative agencies and internal teams to drive media execution
• Passionate about working as part of a larger team to deliver on a common goal
• Exceptional verbal and written English communication and presentation skills and, ideally, fluent in another Asian language to support the projects spanning across JAPAC.

Please note: due to the high volume of applications, only successful candidates will be contacted with a follow-up introduction email. By submitting your application, you consent to the collection, use and disclosure of your data by the Maker Lab team for the purposes of your application. Where your application contains personal data of third parties, you confirm that you have obtained all necessary consents to provide the Maker Lab team with such personal data and that we may collect, use and/or disclose such data in accordance with the Personal Data Protection Act 2012. If you do not receive an email from Maker Lab, your application has been unsuccessful this time around. Look out for future roles!

Job Descriptions:

• Conduct surveys on land sites and properties
• Examine previous records and evidence to ensure data accuracy
• Research and design methods for survey processes
• Use equipment and tools to accurately measure land features (e.g. longitudes, latitudes)
• Build maps, sketches, and charts
• Supervise and provide guidance to field staff
• Purchase and maintain equipment
• Report on survey results and present findings to clients
• Collaborate with engineers and architects on several projects

Requirements and Skills:

• Previous experience as a surveyor or in a similar role
• Working knowledge of GPS and GIS
• Tech savvy, including familiarity with CAD software
• Aptitude in math and problem-solving
• Attention to detail
• Great organizational and leadership skills
• Degree in Civil Engineering or a similar field
• Valid certificate is required

Additional Information:

• Working Location: 65 Jalan Lam Huat, Hw Point @ kranji Singapore 737652
• Working Days: 6 Days
• Working Hours: 8:30am to 5:30pm (Mon to Sat)

1. Undertake project management and product design works.

2. Provides customer support from product development to realisation.

3. Support cost study on machining and project works.

4. Handle all jigs and fixtures development works on machining jobs.

5. Represent company when dealing with subcontractors relating to hardware support.

6. Ensure safe operations and handling at all times

We are seeking a dynamic Junior Data Engineer to join our Regional Data team to help foodpanda make smart, data-driven business decisions. We maintain data ingestion pipelines while creating and maintaining products and frameworks to empower teams to craft insights and build quality data products.

Responsibilities

• Architecting, defining, and building data pipelines to enable faster, better, data-informed decision-making.
• Ingesting first and third-party data sources into our petabyte-sized data warehouse.
• Curating and maintaining high-quality data assets so our data scientists and analysts can make informed decisions and create better products.
• Creating and maintaining tools that enable data consumers to use our data better.
• Collaborating with cross-functional teams to deliver high-quality data assets.

The primary objective of this role is to provide Health, Safety & Security (HSS) specialist services to our local offices and activities in APAC and to provide support to the global Head of Workplace Risk and Compliance.

The HSS Specialist will implement programs to manage HSS risk as well as meeting or exceeding local relevant regulatory requirements. They will provide technical expertise in multiple HSS disciplines and serve as an effective member of cross-functional project teams and office expansions by providing guidance on all HSS matters in design, risk assessment and incident investigation. 

Your Mission:

• Ensuring HSS compliance in the Wise APAC locations and being a core member of the Wise HSS internal audit team.

• Serving as the technical resource for HSS by providing regulatory guidance, training, and operational consultation to internal partners and external stakeholders.

• Supporting the Wise Head of Workplace Risk and Compliance to implement policies, procedures and projects at a global level.

• Implementing proactive programs to reduce injuries and illnesses and being accountable for HSS risk assessments in the APAC region.

• Providing HSS support and guidance to regional managers.

• Supporting and assisting the wider Workplace Team in the accomplishment of plans, objectives and agreed targets.

• Monitoring HSS performance in the APAC region and providing reports at site and country level.

• Acting as a core member of the Workplace Incident management team and responding to crisis and emergency situations relating to colleagues’ physical safety or security.

• Assisting Workplace Business Continuity Management (BCM) teams to respond to emergencies by providing specialist advice and assistance on all aspects of HSS.

• Supporting the development of Wise sustainability reports and participating in the ESG committee where appropriate.

What we offer

Bring passion and dedication to excellence, and we will recognise your contribution with a variety of benefits, rewards and development opportunities. We also offer a range of wellbeing initiatives, including apps with content to help you feel at your best. Join us, and you can thrive as an individual as well as being part of a supportive and inclusive team.

A career that lets your passion shine

As Regional Director hotel performance Asia Pacific for Sofitel, MGallery & Emblems, you will lead the strategy across all luxury segments to execute revenue targets in alignment with the groups, visions & goals and values. Keys to the success of this role is the ability to collaborate closely with Operations and build trusted business partnerships in region with the support RSVPOs in all manner of hotel performance excellence with a focus on quality and commercial delivery as well as engage with Owners as required and Key Stakeholders in an ambassadorial capacity.

You will be based in Singapore and will report to the Global Head of Hotel Performance Sofitel MGallery Emblems.

As a role model within the regional commercial community, you will be responsible for developing the hotel commercial teams to release their full creative potential in achieving the highest possible revenue from properties within the SMgE region whilst simultaneously optimizing value and service for our clients.

RELATIONSHIPS

All Hotel Directors of Sales & Marketing Sofitel MGallery Emblems

All General Managers Sofitel MGallery Emblems          

All Marketing and Communication executives Sofitel MGallery Emblems

All ACCOR ± SVP ± VP Sofitel MGallery Emblems

All Revenue Managers Sofitel MGallery Emblems

All Accor Global & Luxury Sales Offices Worldwide

KEY SUCCESS FACTORS ARE THE FOLLOWING:

Provide strategic direction on driving hotel performance excellence, particular focus on sales delivery, loyalty contribution and TARS contribution.

Ensure credibility and attend owners meetings as required with the regional SVPO.

Assist in the recruitment and validate the appointment of senior sales, distribution and loyalty roles in hotels.

Contribute to the critical path to support new hotel openings /de flagging of hotels.

Coordinate with the whole Sofitel, MGallery Emblems team for assistance, as well as the broader Accor organization for sales, loyalty, distribution.

Be the interface to the global sales organization to ensure brand representation and production.

Strong coordination with luxury sales, including some tactical dedication actions for Sofitel, MGallery & Emblems.

AREAS OF RESPONSIBILITY

Strategy

You will contribute to the development of strategy for each hotel to achieve performance and excellence, together with Sofitel, MGallery & Emblems Commercial and Marketing teams and all stakeholders;

You will provide strategic direction, guidance and support on Sales & Marketing concepts and operational decisions for each hotel.

You will conduct bi-annual or as when required hotel business reviews for key assets;

Budget

You will actively participate in annual hotel budget and marketing plan process;

You will validate sales, loyalty pre-opening budgets and proformas in conjunction with Revenue.

You will manage new developments in region;

You will oversee the pre-opening Sales & Marketing function to support Managed and Franchise hotels.

Drive Performance & Quality

You will work with country Sales, Marketing, Ecommerce and Loyalty executives, as well as SMgE Commercial and Marketing teams to drive Topline performance and grow market share for key assets;

You will Support the VPO on all hotel CSR initiatives

You will Develop tactical campaigns that will help drive revenue, F&B, SPA, Meeting & Events

You will develop Performance Improvement Plan (PIP) commercial objectives together with finance, with necessary input and validation from all stakeholders;

You will monitor the hotel quality KPIs;

You will contribute to the quality and brand standards monitoring across all areas while on-property, informing where necessary relevant teams if action is required;

You will support SVPOs as required, responding to owner requests on performance or excellence topics.

You will analyze S&M competitive positioning and market trends in all markets;

You will help develop, with the central commercial team tactical plans within Sofitel MGallery Emblems (SMgE) SMDL teams to support hotels in need;

People & Relations

You will act as brand ambassador representing SMgE Brands;

You will have strong and effective interactions with Owners around sales & marketing performance and new projects;

You will participate in the hiring process of new S&M Directors for hotels, and maintain a list of talent with mobility potential;

You will build and maintain a network of key industry contacts

The Food & Beverage Operations Manager assists the Senior Assistant Director of Food & Beverage to lead the Food and Beverage operations, by ensuring and maintaining the strategic and tactical positioning as a world class operation. The position is responsible for supervising the overall success of the day to day operations by adhering to the standards, the long term positioning as well as achieving all established KPI’s in the areas of revenue/profit, cost and expense management, quality commitment, team morale, recruitment of the best international and local talent as well as ensuring and upholding the innovative and creative reputation of the division.

Primary Responsibilities

Oversees Daily Operations and Achieves Targets

• Supervises the overall daily operation and assures highest service and product standards are met to consistently exceed guest’s dining experience expectations in any of the hotel’s Food and Beverage venues.
• Assures that all managers in Food and Beverage are aligned and follows the strategic intent as set out by the Director of Food and Beverage.
• Walks all Food and Beverage front and back of the house areas regularly on a daily basis. Notes on any shortcomings and takes appropriate action.
• Spends majority of his time in operations.
• Daily communication with Culinary to ensure food prepared is of the agreed standard and consistent at all times.
• Ensures consistency of quality, taste, presentation, temperature of beverages served in all Food and Beverage Outlets.
• Ensures maximum creativity in all Food and Beverage presentation.
• Ensures application of procedures and regulations to team members concerning hygiene (HACCP or Food Safety)/Fire Safety/emergency procedures.
• Reviews daily financial reports.
• Shares information of operations to Assistant Director, Food and Beverage.
• Attends daily Food and Beverage Briefing, monthly Food and Beverage Meeting and other scheduled meeting for Food and Beverage department in the absence of Assistant Director, Food and Beverage.
• Maintains proper and adequate controls over purchase orders and requisitions.
• Reviews Food and Beverage Cost and ensures it is in line with budget and forecast.
• Converses with guests in restaurants and bars to solicit comments.
• Controls casual labour and overtime submitted by Managers before sending for approval.

Marketing Plan and Revenue Management

• Works closely with Senior Assistant Director of Food and Beverage to plan business strategy and reviews ongoing action plan progress.
• Establishes an annual promotional calendar and plans menu with Senior Assistant Director of Food and Beverage.
• Works closely with Marketing Communication on promotional strategies for the Food and Beverage department.
• Makes recommendations to the Management on other potential source of revenue.
• Ensures all reports generated are accurate before submission.

Management and Leadership

• Is a mentor and role model.
• Proactive, innovative with in depth Food and Beverage and market knowledge.
• Executes hands-on leadership by actively engaging in colleague support and guest service during all major meal periods.
• Leads and supports the team to be consistent in service standards via collaborative and enabling leadership style. Provides regular team meeting for training and arranges examinations for the team members to achieve higher standards and skills.
• Drives the team to achieve common goals and builds strong team work.
• Uses the performance review process to identify and develops talent for growth.
• Manages performance issues by using various coaching styles.
• Displays cultural affinity and show empathy to all team members.
• Coaches and trains the managers to prepare them to move to the next level.
• Reviews work performance of all colleagues to make sure that established procedures and policies are being followed.
• Enforces and upholds highest standards of discipline and knowledge of the contents in disciplinary actions. Actively enforces colleague motivation and team building.
• Observes colleague’s individual performance, grooming and punctuality.
• Regularly solicits feedback from Manager on performance of individual colleagues and/or personally observes colleagues performance.
• Performs colleague appraisals and executes disciplinary actions if required.
• Provides a level of Safety and Security for guests and colleagues.
• Leads Food and Beverage recruitment together with Executive Assistant Manager, Food and Beverage.
• Ensures grooming and hygiene practices of colleagues are in line with Raffles Hotel Singapore and National Environmental Agency standards.

Training, Learning and Development of the Team

• Streamlines all training requirements and ensures the Managers co-ordinate all arrangements for proper execution of instructions.
• Ensures colleagues are aware of hotel rules and regulations.
• Ensures colleagues are trained on fire and safety, emergency procedures and hygiene.
• Consistently develops in self-learning and development of own skill and knowledge.

Other Responsibilities

• Develops own knowledge and skills to grow as business partner and leader.
• Ensures confidentiality of all matter.
• Performs any other duties that may be assigned by the Head of Department.
• Provides honest and fair feedback to the Director of F&B / Senior Assistant Director of F&B.
• Uses a Heartist® approach – makes the guests and colleagues Feel Welcome, Feel Heart-warmed, Feel Incredible, and Belong.
• Ensures service standards and individual performances is aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.
• Contributes to the hotel’s Corporate Social Responsibility efforts.
• Performs any other duties and responsibilities that may be assigned.

• Provide exceptional customer service, ensuring a comfortable and enjoyable lounge experience, while assisting with enquiries, special requests, and complaints.
• Support lounge operations, ensuring cleanliness, comfort, and availability of amenities such as food, beverages, and seating.
• Assist passengers with lounge access, VIP services, and any specific needs, maintaining a calm and welcoming atmosphere.
• Monitor customer feedback, collaborate with lounge teams, and adhere to safety and security protocols to ensure smooth lounge operations.

Purpose:

The Associate works with the tax team to provide support on tax compliance services to a mixed portfolio of corporate and individual clients.

Core Responsibilities:

• Work with the tax team to provide support on tax compliance services to a mixed portfolio of corporate and individual clients.
• Support clients on the queries raised by the IRAS, including tax audits.
• Provide support to team in tax advisory and consulting assignments.
• Build and manage relationship with clients.
• Core responsibilities will include monitoring deadlines of a portfolio of clients and preparation work. 

Tasks / Duties:

• Liaise with clients or colleagues to collate the information necessary to prepare the tax computations and returns.
• Preparation of corporate and individual tax computations and returns.
• Liaise with IRAS and the client on tax related matters.
• Handle withholding tax returns, applications for Certificate of Residence and other matters in relation to tax.
• Provide support to team in attending queries issued by the IRAS.

Purpose:

The Senior Associate works with the tax team to provide tax advisory and compliance services to a mixed portfolio of corporate and individual clients.

Core Responsibilities:

• Work with the tax team to provide tax compliance services to a mixed portfolio of corporate and individual clients.
• Support clients on the queries raised by the IRAS, including tax audits.
• Assist with tax advisory and consulting assignments.
• Build and manage relationship with clients.
• Core responsibilities will include reviewing work done by junior members of the tax team.

Tasks / Duties:

• Review / preparation of corporate and individual tax computations and returns.
• Liaise with IRAS and the client on tax related matters.
• Handle withholding tax returns, applications for Certificate of Residence and other matters in relation to tax.
• Attending to queries issued by the IRAS.

Primary Objective

• Assist the Unit Head in managing day to day operations of Financial Team
• Support the implementation of bank’s projects and initiatives in the area of Financial Team
• Provide cross support to other units within Channel Operations as and when required
• Running day to day operations of Financial Team

Key Responsibilities

• Assist the Unit Head to supervise and manage the daily BAU of Financial Team
• Perform Maker and/or Checker role for the processing of financial transactions
• Ensure financial transactions are processed within agreed SLAs, KRIs and/or KPIs;
• Participate in regulatory/business enablement/process improvement projects, including providing requirements, UAT testing and implementation
• Train and mentor junior and new hires in the team
• Provide cross support to other units within Channel Operations as and when required