Hair Salon manager duties and responsibilities
A salon manager keeps salons running smoothly and fosters an environment where employees enjoy working and clients receive top-notch service. Some key salon manager job duties and responsibilities include:
· Manage outlet day to day operation and sales
· Able to manage, coach and motivate sales and therapist team to achieve target and KPI
· Manage and make sure customers satisfaction are met
· Evaluate staff performance and provide feedback
· Other ad-hoc duties when required
· handles customer’s feedback
· perform beauty service when needed
- Recruiting, hiring, training and coaching salon staff
- Creating work schedules for employees
- Inventorying salon supplies and reordering as needed
- Ensuring that the salon environment meets cleanliness and hygiene standards required by law
- Monitoring staff’s completion of continuing education requirement needed to maintain licensure
- Resolving client complaints
- Marketing the salon to attract new customers
- Performing salon services for customers as needed
· Overseeing daily salon operations.
· Recommend hair related packages to clients according to their needs
· Perform professional hair style and scalp care treatment to clients
Maintain after-sales relationships with all clients
Pleasant personality, hardworking and sales-oriented
· Able to work on retail schedule
· To provide professional advice to customers on beauty trends.
· Requirements:
· -Experienced in Reception, Front Desk, Customer Service and Administrative duties
· -Excellent customer service with good communication & Interpersonal skills
· -Responsible, Positive work attitude and with good Initiative
· -Prefer applicants with relevant experience in the Beauty Industry