The Service Delivery Director leads Singtel Enterprise Business (SEB) managed services projects, overseeing account teams, customer engagement, and service delivery operations. They ensure teams meet SLA targets, drive customer experience improvements, and manage service delivery across functions.

They are responsible for budgeting, financial management, and resourcing strategies for their portfolio, including managing third-party vendors.

The Director will also mentor teams, sponsor continuous service improvement programs, and champion digitalization initiatives to enhance delivery.

The Director will also collaborate with the Business Segment Head/Lead, the Director handles customer engagement within the Global Delivery organisation.

Service Delivery

Service Delivery encompasses the end-to-end deliverables specified in the Service Contract provided by Singtel Group (or its subsidiaries).

This includes service governance, client engagement with customers, and managing the expectations and outcomes for both external and internal senior stakeholders and also focuses on account growth and ensuring an excellent customer engagement experience.

The Service Delivery Director is responsible for managing multiple account delivery teams in alignment with Singtel's commitments to various service contracts.

The Service Delivery Director is also expected to develop strategic and tactical plans to ensure delivery meets contractual obligations to customers. Key responsibilities include (but are not limited to): -

• Driving service delivery to meet and exceed contractual SLA commitments.
• Sponsoring delivery teams in implementing digitalization initiatives to enhance efficiency and improve the service engagement experience.
• Managing senior stakeholders (e.g. CxOs, VPs, and IT Heads) through effective communication and portfolio management during major incidents.
• Building and strengthening client relationships through in-depth knowledge of customer domains.
• Identifying opportunities and supporting the Sales Team in pursuing new business prospects to grow the EWO portfolio.

Operations

The Service Delivery Director is expected to lead both the Service and Technical delivery team in day-to-day operations matters, and ensure services are delivered with pride and sustainable model to meet our SLA deliverables.

Operation delivery includes leading team on delivery excellence, and drive towards continuous service improvements, and to enhance the service values to the customer.

The Service Delivery Director is also expected to engage and manage 3rd party partners and vendors, to align their delivery competency and capabilities with Singtel service contract to our customers.

Financial Management

The Service Delivery Director is expected to manage the financials for the service portfolios under the purview, in accordance with the Business Case of the service contracts on Cost of Delivery, recovery of cost in respective cost centre in a healthy state.

Financial management responsibilities include but not limited to: -

• Annual AOP budgeting, financial planning across the portfolio.
• Manpower and resourcing budgeting
• Operation run rate and forward planning
• Monthly financial status tracking and progressive report
• Operations and Financial optimization

People and Growth

The Service Delivery Director is expected to coach and mentor Associate Directors, Service Delivery Managers, and delivery teams, whether under direct or indirect management (e.g., third-party partners or contractors). This includes providing thought leadership and demonstrating strong people management skills for the various teams within the service portfolios.

The Service Delivery Director is responsible for developing a Portfolio Strategy and Tactical Performance Measurement for the teams under their supervision. They should adopt a top-down approach to KPI setting for the delivery teams within the portfolio.

The Service Delivery Director should conduct routine communication sessions with members of the delivery teams and their direct reports to provide directives and guidance. This includes holding weekly, monthly, quarterly, semi-annual, or annual meetings, as well as one-on-one sessions and performance assessments, as required.

Corporate Engagement

The Service Delivery Director would support Global Delivery 5 key initiatives within their portfolio: -

• Customer First,
• Quality First,
• People First,
• Digital First,
• Security First,

The Service Delivery Director would support any other Singtel and/or SEB corporate program and events, as required.

The Service Delivery Director would support and promote collaboration within the delivery teams, Singtel and/or SEB organization.

Skills for Success:

• Degree holder
• ITIL Foundation
• Min. 15 years in general IT service delivery, in 1 or more Technical Domain or Min 8-10 years working in enterprise scale IT environment
• Experience with Service Delivery Management / Project Management / proficient in at least 2 or more technical workstreams (Network, System, DB, Storage, Hosting, Cloud, Workplace services, Telco services)
• Executive Stakeholders Management
• People management
• Presentation skills
• Project P&L & Portfolio Financial Management

Be a Barista with an outstanding team that makes up the front-of-house service crew. Learn hand pour drip and espresso extraction methods, managing inventory, operations and supervisory skills, in our specialty coffee bars : Chye Seng Huat Hardware and PPP Coffee (Funan & New Bahru).

This is a role for you if you enjoy talking to, and being around customers in an energetic F&B environment. As a specialty coffee company at heart, you will get to experience the atmosphere and vibe of a well-known, homegrown, coffee company and gain exposure to the various segments of the specialty coffee industry in Singapore.

Note: PPP Coffee(Funan & New Bahru) and Chye Seng Huat Hardware are not a halal establishment.

Responsibilities

• Specialty coffee brewing skills
• Cashiering duties
• Daily operations
• Ordering and managing of inventory
• Managing internal and external events
• Serving customer food and drinks
• Remove and clean table from used dishes
• Any other ad-hoc duties

Job Requirements

• Customer Service Attitude
• Availability to work on weekends and holidays
• Able to commit to a minimum of 50 hours per month
• Able to commit to at least 3 months

Job Benefits

• Complimentary non-alcoholic drinks
• Family & friends discount on food & beverage
• Staff discounts on food & beverage

Salary: $10-$14/hour (depending on commitment period & role assigned)

1) Work closely with the QS manager on tenders and projects.

2) Liaising with site in-charge for progress of work done on site.

3) Prepare progressive claims and potential variation claims at regular intervals of the project.

4) Quantity measurement, costing and estimation for both pre-contract and post contract.

5) Certificate and evaluate progress work done; includes contract administration for any variation or change for both Subcontracts and Main Contracts.

6) Prepare and follow up monthly progress claims in timely manner.

7) Perform other QS-related duties as assigned.

Requirements:

- Diploma or Degree in QS / Building / equivalent.

- Experience and knowledge in steelwork and metalwork are preferred.

- Minimum 3 years’ relevant working experience in Quantity Estimating/ Surveying Works in construction firm.

- Good communication skill, both oral and written in English.

Interested candidates, please email updated resume, expected remuneration and salary to [email protected]

Job Duties & Responsibilities

• Timely collection & Delivery of Containers
• Handling trailer for mounting and offloading of containers safely
• Collect and return empty container to various yards
• Comply with Instructions given by controller through talkie
• Submit Trip form to superior on daily basis
• Observe and report equipment or mechanical failures immediately
• Manage routes and routines so they proceed in the most efficient way possible
• Find ways to conserve resources, including fuel, to benefit the business
• Serve as a brand advocate and ambassador in every interaction with clients and the public
• Conduct daily inspections of the vehicle at the end of the shift and report any problems or damage to management
• Maintain Prime Mover in good working condition
• Comply with all LTA and in-house regulations and rules
• Experience in all container yards, PSA and Jurong Port/Island movements.
• Ensure proper documentation

Job Requirements

• Valid Class 4 Driving License
• Minimum 1-year experience in trucking container

Salary

• $3000 - $5000
• Up to $5000 depending on trips

Job Highlights

• Opportunity to clock in more trips
• Company t-shirt provided
• Positive work environment

Interested applicants may WhatsApp +65 8298 2374 or call + 65 6266 2234 Ext 111, to schedule an interview.

Summary

• Basic up $2,500 - $3,500 (Based on experience)
• 5day work, Office hours
• Island Wide

Job Scope:

• Conduct onsite inspections and troubleshoot technical issues at clients' premises.
• Perform hands-on preventive maintenance, repairs, and installations of equipment.
• Diagnose errors and technical problems to determine and implement effective solutions.
• Carry out testing and commissioning of systems and equipment.
• Coordination work on and off site
• Collaborate with engineers on project management, equipment installation, and maintenance services.
• Handle ad-hoc tasks and other duties as assigned by the company

Job Requirement:

• Diploma/Degree in Electrical or related engineering studies
• Entry level is welcomed, full training will be provided.

To Apply, kindly click on the "APPLY NOW" button

We regret that only shortlisted candidates will be notified.

Staffking Pte Ltd (20C0358) | Yong Pei Pei (R24124478)

Your responsibilities will include (but will not be limited to):

• Document financial transactions by entering account information.
• Verify, allocate, post, and reconcile transactions.
• Support month-end and year-end close process
• Preparation, submission and filing of GST returns
• Preparation of Audit Schedules and liaising with external auditor during Annual Audit
• Communicate with Manager and/or Director on work status and client issues that arise.
• Review and recommend modifications to accounting systems and generally accepted accounting procedures.
• Responsible for accounting processes and tasks (i.e.: AP & AR process, GL, account reconciliation, etc.)
• Handle daily accounting operations include account reconciliations, staff claims, vendor payments and daily merchant settlements.
• Undertake tasks and projects assigned, where required.
• Assist with coordination work as and when required by superiors.
• Any other responsibilities that may be delegated by your superior or the management when required.

• To assist in fixing Vending Machine (non-electrical works), such as

- Removing and fixing Vending Machine’s column

- Basic testing of Vending Machin

- Regularly lift and/or move objects

• Cleaning of cylinders
• To assist logistic supervisor in delivering machine to location
• To upkeep 5S housekeeping at Technical Services
• Any other duties assigned by superior
• Ability to do welding is a plus.

REQUIREMENTS

· No experience required, training will be provided.

· Contract until February 2025.

Work Location: Kaki Bukit View

Overview

Banyan Group is one of the world’s leading independent, multi-branded hospitality groups centred on the purpose-driven mission of stewardship and wellbeing while offering exceptional, design-led experiences. The Group’s diversified portfolio of hotels, resorts, spas, galleries, golf and residences features an ecosystem of 12 global brands, including the award-winning flagship Banyan Tree, Angsana, Cassia, Dhawa, Folio, Garrya, Homm, Laguna, and Skypark, as well as the brand extensions, Banyan Tree Escape, Banyan Tree Veya, and Angsana Heritage Collection.

The Role

We are seeking a highly skilled and motivated individual to join our team as a Brand Marketing & Communications to create and foster brand love for Banyan Group, our portfolio, and with a focus on upscale and midscale categories.

You will play a key role in designing the brand marketing and communication strategies, drive the end-to-end development of campaigns and content that enhances and also safeguards the brand's integrity. In close collaboration with our PR and social teams and agencies, you will spearhead brand awareness efforts with media, and influencer marketing and partnerships with content creators.

Your oversight includes, although not limited to:

• Banyan Group
• Upscale – Angsana and its brand extension Angsana Heritage Collection, and Garrya
• Midscale – Cassia, Dhawa, Homm & Folio

We are looking for a bold and dynamic individual with fresh ideas and a co-creative mindset yet grounded to grow these brands.

Responsibilities

Elevating Brand Awareness:

• Work closely with our PR team to develop and implement brand awareness and engagement campaigns for greater reach, engagement and share of voice. Collaborate on media relations efforts, press releases, and media events to maximize brand exposure.
• Collaborate with the Social Media Community team to identify and partner with relevant influencers and content creators. Ensure their content aligns with our brand values and objectives to reach new audiences.
• Partner closely with the Brand & Commercial team to optimize owned channels such as brand.com and CRM. Tailor messaging to suit various funnel stages, ensuring targeted and impactful marketing efforts.

On-Brand Content Strategy and Execution:

• Develop and execute compelling and on-brand content across various channels to engage and resonate with our target audience.
• Ensure consistent brand expression across all customer-facing materials used by Corporate and Hotel teams:

1. Verbal: Manage messaging and tone of voice.
2. Visual: Oversee the development and approval of marketing and communication assets, including photos and videos.

Support Hotels:

• Partner pre-opening properties in the development of their Marketing and Communication plans.
• Executing re-positioning projects for key outlets or properties based on business needs and/or market changes
• Planning and executing HQ-led activations and/or partnerships on property alongside other functions

Brand Campaign Development:

• Assist in the creation and execution of brand campaigns, including concept development, messaging, and creative direction.
• Collaborate with cross-functional teams to ensure the successful implementation of brand campaigns.
• Consult on and advise segment-specific campaigns targeting various customer segments such as families, couples, or wellbeing enthusiasts alongside the Customer Insights team. Collaborate with internal teams to identify key messages and creative elements that resonate with each segment.

Requirements

• Minimum of 10 years of experience in marketing communications; hospitality industry experience is a plus.
• Experience with building brands through psychographic targeting and utilizing data to inform decision-making and campaign development.
• Proven track record of end-to-end development of engaging and impactful campaigns across multiple channels and mediums.
• Skilled in brand storytelling with experience customizing global brand narratives for different regions, considering regional needs and nuances.
• Team player with good interpersonal and project management skills.
• Ability to multitask and prioritize projects effectively in a fast-paced, agile environment.
• Excellent verbal and written communication skills, with an eye for detail.
• Creative thinker with the ability to develop innovative marketing strategies.
• Strong project management and organizational skills.
• Strong understanding of graphic design, photography, videography, and social media platforms.

We are seeking a highly organized, proactive, and detail-oriented Executive Assistant to support the director in managing daily operations and driving strategic initiatives.

Key Responsibilities

Administrative Support:

• Manage the Director’s calendar, appointments, and scheduling.
• Organize meetings, prepare agendas, and take meeting minutes.
• Handle correspondence, emails, and phone calls on behalf of the Director

Project Coordination:

• Assist with planning, coordinating, and monitoring key projects.
• Research and compile information for presentations and reports.
• Track deliverables and ensure deadlines are met.

Stakeholder Engagement:

• Act as a point of contact for internal and external stakeholders.
• Facilitate communication between director and teams across the organization.

Office Management and Administrative:

• Assist in ad-hoc arranging and transfer payment to company suppliers and personnel.
• Maintain confidentiality of sensitive information and ensure data security.
• Assist with ad-hoc office-related administrative tasks to support Director when needed.

Requirements

• Diploma/Degree in Business Administration, Management, or a related field.
• Proven experience as an Executive Assistant or in a similar role (1+ years preferred).
• Excellent organizational and multitasking abilities.
• Strong written and verbal communication skills.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and Google Workspace tools.
• Ability to work independently with a high level of discretion and professionalism.
• Good interpersonal skills and a proactive approach to problem-solving.

What We Offer

• Competitive salary and benefits package.
• Opportunities for professional growth and development.
• A dynamic and collaborative work environment.
• The chance to contribute to impactful educational initiatives.

Job Duties and Responsibilities:

As a Driver, you will be responsible for safely and efficiently transporting goods, passengers, or materials. Your key duties will include:

• Drive company vehicle safely, adhering to all traffic laws and safety guidelines.
• Pick up and deliver items to office / restaurant outlet or other specified locations
• Ensure timely transport of passengers or goods to designated locations while following schedules or routes.
• Perform basic vehicle inspections and ensure the vehicle is in good working condition (e.g., checking tires, fuel, oil, brakes, and lights). Report any vehicle issues to management.
• Assist with loading and unloading goods, ensuring items are handled and secured properly.
• Follow all safety protocols and comply with relevant laws and regulations (e.g., hours of service, vehicle weight limits).

Working hours： 10am-10pm can be rearranged during this time period according to work needs

Job Description

• Process daily sales invoice issuance.
• Process daily invoice/payment register.
• Daily sales and purchases daily book updates consist of Physical, Paper and Opex and monthly reconciliation.
• Monthly inventory maintenance and valuation.
• Monthly physical fair value maintenance and valuation.
• Reconciling Suspense account for reclassification, ensuring freight cost are captured in system.
• Monitoring of the due dates of invoices.
• Ad-hoc accounting duties as assigned.

Job Requirements

• Degree in Accountancy or equivalent.
• Minimum 3 years of relevant working experience.
• Good technical knowledge of accounting.
• Good technical knowledge of Singapore Financial Reporting Standards will be an advantage.
• Able to multi-task and work in a fast-paced environment.
• Strong numeracy skills, detailed and meticulous.
• Motivated and taking initiatives in problem solving.
• Good communication skills and team player.
• Proficient in Microsoft Office skills.
• Able to work under pressure and tight deadlines (overtime is required during account closing).
• Knowledge in SAP preferred.

Job Description

• Handle picking and packing, as well as loading and unloading duties.
• Perform data entry for inventory and goods.
• Manage stock control and maintain warehouse cleanliness.
• Coordinate and organize warehouse items.
• Identify and report maintenance, improvement, or repair needs to the supervisor.
• Report any incidents occurring in the warehouse to the supervisor.
• Adhere to HSE and ISO standards.
• Assist with daily warehouse operations.
• Handle any additional tasks as assigned by the supervisor.

We regret only shortlisted candidates will be contacted. All applications will be handled confidentially. By submitting your application, you agree to the collection, use, retention, and disclosure of your personal information to prospective employers.

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