• Monitor and oversee project administrative work
• Assist and support assigned Project Manager
• Preparing of quotation and invoices
• Liaise with external clients
• Ad-hoc duties as assigned
• Good interpersonal & communication skills
• Familiar with Microsoft Word & Excel

Is there a Zenika in you?

Let’s talk skills and passion first.

You’re committed to back-end excellence, with expertise in Java and a passion for building secure, high-performance applications. With skills in Hibernate, Spring, and a solid grasp of databases, you’re always learning and staying updated. GitHub, StackOverflow, and containerization with Docker and Kubernetes are familiar territory, and knowledge-sharing through events like TechnoZaure excites you. Your experience and technical insights make you a driving force in every project.

Your Role as a Zenika Consultant:

As a consultant, you’ll lead back-end development on client projects, using your skills to create scalable, reliable applications. You’ll work alongside client teams to:

• Leverage your Java expertise (Java 8+ and beyond) to design and build RESTful APIs, web apps, and batch processes using JEE and Spring
• Write SQL queries and work with relational databases like MySQL, Oracle, or PostgreSQL, while being open to using NoSQL databases (e.g., MongoDB, Neo4j) when needed
• Interact with middleware components, including databases and messaging platforms, with strong knowledge of back-end infrastructure
• Utilize containerization technologies like Docker and Kubernetes to enhance application flexibility and deployment
• Apply best practices in code architecture, including patterns for design, performance, security, and scalability
• Troubleshoot and debug issues, delivering timely solutions and maintaining high standards in code quality and testing

About Zenika

Founded by developer Carl Azoury, Zenika is a consultancy built around community, transparency, and craftsmanship. We are passionate technologists advising clients with a focus on open-source technology and modern solutions.

Why Join Zenika?

• Collaborate with a global client base across 11 locations, benefiting from over 28,000 Zenika-led training sessions worldwide
• Partner with tech leaders like Google Cloud and Scrum.org, and take advantage of dedicated hours outside client work for research, open-source contributions, and conferences
• Connect with fellow experts through annual TechnoZaures to share skills, learn, and grow together

Ready to code your story with us? Apply NOW!

Job Description

• Supervising and delegating tasks to the sales team members.
• Meeting the sales targets and sales goals efficiently.
• Building relationships with the old and existing customers.
• Attending meetings and daily standups.
• Coordinate with operations to meet customers' requirement.
• Coordinate with Finance for costing and billing matters.
• Monitoring the performance of the sales staff.
• Ensuring the warehouse is well stocked and restocking them as and when required.
• Making sure the store is clean and tidy all the time.
• Providing training sessions to the new team members.

Requirements

• 5 Years of Working experience as Sales Manager, Sales Assistant, or a similar role in the Sales Department.
• Ability to work in a fast-paced working environment.
• Ability to coordinate with various departments
• Ability to provide amazing customer service to the clients.
• Proficient in Microsoft Office Tools & Quickbook
• Knowledge and experience using effective sales strategies.
• Excellent problem-solving abilities.
• Good oral and written communication skills.
• Ability to demonstrate excellent leadership skills.
• Excellent ability to make a timely decision.
• Good sales and people skills.
• Able to work on weekend and public holiday

Part-time Economics tutors needed – The Great Knowledge Keepers.

Register as a tutor on our website here: https://thegreatknowledgekeepers.com/start-tuition-singapore-home-tuition/#register

Register as a Economics tuition teacher on our website here: https://thegreatknowledgekeepers.com/hire-economics-tuition-teacher/#register

Please register on our website as we are unable to ask for the required information unless it is on our website.

Join our referral program to earn 25 percent of the first two successfully conducted lessons. Up to $100 per referral *or more:

https://thegreatknowledgekeepers.com/best-referral-program-singapore/#register

Tutors are able to display your tutor profile on our website for free, so be sure to register on our website or contact us on our website: https://thegreatknowledgekeepers.com/home-tutor-profiles-singapore/#register

Latest Economics tuition assignments/ Economics tuition jobs:

Urgent JC Year 1 Economics Toa Payoh Tuition Assignment Central – $70/hr [TG671]

Apply Here: https://thegreatknowledgekeepers.com/job/tuition-assignment-central-tg671/

Urgent JC Year 1 Economics Yishun Tuition Assignment North – $65/hr [TG684]

Apply Here: https://thegreatknowledgekeepers.com/job/tuition-assignment-north-tg684/

Urgent JC Year 1 H1 Economics Admiralty Tuition Assignment North – $75/hr [TG655]

Apply Here: https://thegreatknowledgekeepers.com/job/tuition-assignment-north-tg655/

Join our Telegram tuition assignments channel to get the latest tuition assignments in Singapore: https://thegreatknowledgekeepers.com/start-tuition-assignment-telegram/

Economics tuition teachers needed. We are looking for part-time Economics tutors across Singapore to teach at their preferred locations.

We have over 200+ assignments across Singapore and are always looking for new tutors to match with our clients.

We need tutors who are able to teach Economics to students one on one either online through Zoom or in-person at the students' house.

If you are able to teach other subjects, please do apply as well. We always welcome tutors to join our team!

Our tutors are able to work from home as an online tutor. Our tutors are able to conduct lessons through Zoom or are able to work near their preferred location (in-person lessons usually command higher rates for tutors).

This is a part-time job and you are able to choose your preferred assignments.

Please go to our website here https://thegreatknowledgekeepers.com/latest-tuition-assignments-singapore/ to browse through our available assignments and select the assignment/assignments you are interested in and apply for them.

We need home private tutors who are able to teach Economics Tuition Singapore as well as any other subject/subjects.

Once you have applied for an assignment/assignments, we will show your profile to the clients and get back to you on WhatsApp if you have been selected by the client or if we have any questions.

We look forward to working with you to find the best possible Economics tuition assignments for you!

Be sure to register with us on WhatsApp or on our website for the best Economics jobs in Singapore!

Please feel free to apply for multiple tuition assignments as there is no limit :)

Roles & Responsibilities

May assigned to work night shift

Provide daily, weekly and monthly reports on operational results

Create and implement Standards and hold people accountable

Oversee business

Able to multi-task and perform timely reporting

Independent & fast learner

Excellent interpersonal, communication & negotiation skills

Resolves issues and disputes

• MNC Company
• Basic $2000 - $2200 + Allowance + OT + AWS + Variable Bonus
• Excellent Welfare and Benefits + Career progression
• Working location: Jurong Island (Transport Provided)
• 12 Hours Rotating Shift

Job Responsibilities:

• Perform minor maintenance
• Performing checks, start-up and shutdown operations on process equipment such as pumps and compressors
• Carry out filter changes
• Isolating piping systems for plant start-up, shutdowns, product grade change and troubleshooting operations
• Adjusting process parameters to optimize process operations under supervision of Supervisors
• Commissioning and decommissioning of process equipment
• Performing emergency shutdown of process equipment
• Proper handing and blending of non-conforming and off specs products
• Preparing plant equipment for maintenance
• Preparing chemicals, including mixing and dilution, for process operations
• Performing inter-tank transfers of chemicals and products based on established quality procedures
• Performing emergency response activities and drills
• Other ad-hoc duties as assigned

Job Requirements:

• Nitec / Diploma in Chemical Process / Mechanical Engineering / Electrical Engineering or equivalent
• Able to perform 12-hr rotating shift

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background

We regret that only shortlisted candidates will be contacted.

THIEN CHING MEI (R2198032)

EA Recruitment Pte Ltd

EA License No: 21C0492

Job Scope

• Writing Procedures for Overhauling and Scope of Work For Gas turbine Valves Frame 5/6/7/9 in English and Italian for our Singaporean Italian Branch in Milan.
• Direct and lead department in the overall and installation, Overhauling maintenance and repairs.
• Manage maintenance contractors and service providers to ensure maintenance activities are executed effectively and efficiently within planned resources.
• Develop maintenance strategy with reference to Standard & maintenance policy, industry best practices/standard and local statutory compliance.
• Contribute to the development of annual and longer-term business plans, forecast performance against business key performance indicators, develop business case for new projects and estimate financial and resources required to deliver performance targets.
• Monitor and review maintenance on site and carried out in accordance with safety, health, environment and loss preventive policies ,rules, regulations and according to company’s standards.
• Lead and direct maintenance engineers in project management of to ensure their performance meets company short and long term needs of the business.
• Provide leadership and manage people competencies and development.

Skill Requirements

• Bilingual, Italian and English
• Minimum 10 years of relevant maintenance experience in Chemical/Petrochemical/Oi & Gas Industries.
• At least 8 years experience in managing a team
• Diploma/Degree equivalent in engineering
• Strong Mechanical and Electrical Maintenance backgound
• Ability to perform Test on control Vsalves with Digital Test bench
• Strong data analysis acumen and ability to transfrom finding into opportunities for improvement
• Strong knowledge of maintenance, operations, safety an product knowledge for Gas Turbines
• Knowledge of safety, health and environment practices
• Demonstrated leadership and people management skills
• Positive stakeholder management capabiliites with strong communication skills
• Project Management skills
• ISO 9001 Procedure Writing and Implementation
• XL, world, Microsoft formula creation
• Knowledge and min 10 years experience in Gas Turbine Control System including Gas and Liquid Fuel Controls
• Ability of Negotiatin Contract with Asia Pacific Clients and Italian Clients ( in Italian Language )

Job Responsibilities

• Liaise and work closely with various stakeholders in performing cost calculation and pricing on existing and new services/ projects.
• Ensure Service master is updated and accurate for system go-live.
• Prepare, formulate, and rationalise price revision proposal to ensure organisation’s financial sustainability, while taking into consideration patient bill impact.
• Work with IT vendor to maintain efficient SharePoint workflow as part of continuous process improvement, including the identification and resolution of issues.
• Monitor and report SharePoint workflow turnaround time.
• Ensure accurate and timely update of data files for internal management reporting.
• Support annual cost refresh/ updates on services.
• Provide Business partnering support to Business Units within a growing regional healthcare system.
• Any other ad-hoc duties.

Requirement:

• Degree in Finance, Finance Analytics, Business or equivalent
• Experience on costing, pricing analysis

TELE me at @yijingggggg or WA me at https://wa.me/+6598623556 NOW!
Interested candidates, please submit your resume to [email protected]

Alison Chen
Outsourcing Team
Recruit Express Pte Ltd (EA Licence No.: 99C4599)

One of the world's largest quantity surveying and construction cost consultancies with offices throughout Australia, New Zealand, United Kingdom, Europe, North America, Mexico, China, India, Hong Kong, Macau, Thailand, Vietnam, Malaysia, Singapore and Indonesia is currently looking for an experienced MEP Quantity Surveyor to meet the demands of our growing business.

The selected candidate will report directly to the Associates/Directors and the job scope shall include the followings:

• Preparation of Cost Plan and Cost Estimates;
• Preparation of tender document, tender evaluation and analysis;
• Preparation of letter of award and Contract Documentation;
• Progress Valuation, Assessment of Variations and Settlement of Final Account;
• Financial Cost Reporting;
• Liaison wth clients, consultants, contractors and sub-contractors;
• Attendance at meetings; and
• Perform Other duties as assigned.

It is preferable that the applicant shall meet the following requirements:

• Experience: Minimum of 2 years of experience with Quantity Surveying consultancy and contracting firm; Preferably experience gained in building industry
• Education: Degree in Quantity Surveying / Mechanical / Electrical Engineering / Construction Related Discipline
• Skills: Strong analytical, communication, negotiation and interpersonal skills

Additional Information:

• Hybrid work environment
• Health benefits
• Company social events
• Friendly & supportive work environment

PES is an international services company providing Project Management, Construction Management, Commissioning & Qualification and Automation services to our clients in the pharmaceutical, nutritional and related sectors.

With offices across Europe, Asia and US, our core focus is on consistently delivering high quality outcomes for our multinational clients.

We are currently looking for Junior CQV Engineers to join us on a permanent basis to help us deliver various projects in the Life Sciences Industry.

Key Attributes/Responsibilities:

• Participate in the CQV of process/FUE and cleaning validation.
• Using the process automation system for the commissioning and validation of process equipment.
• Protocol Development (IQ,OQ, PQ) / protocol review for process equipment/FUE and/or cleaning validation.
• Interface with client personnel and with outside vendors when necessary while performing the above.
• Managing validation projects– process equipment
• Individual will manage all facets of assigned validation projects while maintaining strong communication with client representatives on project status and assistance needed.
• Fresh Graduates may apply

If you'd like to find out about this opportunity, please forward your CV to Nelson Anthony ([email protected]).

If you would like to find out about the latest Jobs and Projects we are involved in then do follow us on LinkedIn: https://www.linkedin.com/company/processengineeringspecialists/mycompany/

PES International operates as an equal opportunity employer. No terminology in this advert is intended to discriminate on the grounds of age, race, religion, sexual orientation or any other factors with no bearing to employment skills and we confirm that we are happy to accept applications from persons of any background for this role.

Job Description: Office Manager & Executive Assistant (Singapore)

Position Overview:
We are seeking a highly organized, proactive, and detail-oriented Office Manager & Executive Assistant to support the APAC CEO. This pivotal role involves managing the Singapore office's operations and providing executive-level support to ensure the seamless execution of business priorities. The ideal candidate will possess excellent French conversational skills and thrive in a fast-paced, multicultural environment.

Key Responsibilities:

Executive Support

• Serve as the primary point of contact for the APAC CEO, managing schedules, meetings, and correspondence with professionalism.
• Coordinate complex calendar arrangements, including cross-time-zone scheduling.
• Organize travel itineraries, including flights, accommodations, and visas, ensuring cost-effective and efficient plans.
• Prepare reports, presentations, and briefing documents as needed.
• Manage confidential and sensitive information with utmost discretion.

Office Management

• Oversee the daily operations of the Singapore office, ensuring a well-functioning, organized workspace.
• Liaise with vendors and service providers for office supplies, maintenance, and facilities management.
• Manage office budgets, including expense tracking and financial reporting.
• Support onboarding of new hires, including workstation setup and orientation.
• Plan and execute team events, meetings, and celebrations.

Communication and Liaison

• Act as a liaison between the APAC CEO and internal/external stakeholders, fostering strong professional relationships.
• Assist in translating or interpreting documents and conversations between French and English as needed.
• Draft and proofread correspondence in both languages, ensuring high-quality communication.

Qualifications and Requirements:

• Bachelor's degree or equivalent professional experience.
• Proven experience as an Office Manager and/or Executive Assistant, preferably in a multinational or APAC regional setting.
• Strong French conversational skills; fluency in both French and English is preferred.
• Exceptional organizational and time-management skills, with the ability to prioritize multiple tasks effectively.
• Advanced proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Strong interpersonal and communication skills, with the ability to work collaboratively and independently.
• Demonstrated discretion in handling confidential information.
• A proactive mindset with a problem-solving approach to challenges.

Why Join Us?

• Be a key contributor in a dynamic and multicultural environment.
• Work directly with senior leadership in a high-impact role.
• Competitive compensation and benefits.

Location: Singapore

If you are a dedicated professional with a passion for excellence and a knack for organization, we invite you to apply for this exciting opportunity.

Job Summary:

The Laundry Assistant is responsible for ensuring the proper handling, washing, drying, and folding of all laundry items, including residents' personal clothing, linens, and facility-related items, while maintaining high standards of cleanliness, hygiene, and efficiency.

Key Responsibilities:

• Sort, wash, dry, fold, and iron linens and residents' clothing as per standard procedures.
• Separate laundry based on fabric types, colors, and washing requirements.
• Operate and maintain laundry machines, ensuring they function safely and effectively.
• Report any machine malfunctions or required repairs to the supervisor promptly.
• Adhere to hygiene and infection control standards at all times.
• Use appropriate cleaning agents and follow guidelines for safe chemical handling.
• Maintain cleanliness and organization of the laundry area.
• Monitor and replenish laundry supplies (detergents, fabric softeners, etc.) as needed.
• Keep an inventory of linens and notify the supervisor of any shortages.
• Handle residents' clothing with care, ensuring items are properly labeled and returned to the correct owner.
• Communicate professionally and courteously with the resident's family and staff.
• Assist in sorting and managing donations of clothes if applicable.
• Perform any other duties assigned by the supervisor or management.

Qualifications:

• Prior experience in laundry services is an advantage but not mandatory.
• Ability to operate laundry equipment safely and effectively.
• Understanding of hygiene and infection control procedures.
• Good physical stamina and ability to lift or move heavy loads.
• Attention to detail and organizational skills.
• Positive attitude and willingness to learn.

Work Conditions:

• Standing and moving for long periods.
• Working in a warm and humid environment.
• Flexible to work shifts, weekends, or public holidays when required.

Roles & Responsibilities

May assigned to work night shift

Provide daily, weekly and monthly reports on operational results

Create and implement Standards and hold people accountable

Oversee business

Able to multi-task and perform timely reporting

Independent & fast learner

Excellent interpersonal, communication & negotiation skills

Resolves issues and disputes

Working Hours: Office Hours, 5 Days + On-Call
On Call : One day every 2 months, usually on Saturday : Will be given one day off in lieu

A home care nurse's job description includes a variety of responsibilities, such as monitoring a patient's health, providing care, and collaborating with other professionals. They also need to have certain skills and qualifications, including:

WA me at https://wa.me/+6598623556 NOW!
Interested candidates, please submit your resume to [email protected]

Jace Choo Oi Kei
Personnel EA License No.: R1875164
Recruit Express Pte Ltd (EA Licence No.: 99C4599)

Responsibilities

• Manage and issue purchase orders (POs) for both direct and indirect materials, ensuring timely delivery to meet manufacturing and office needs.
• Collaborate with the Quality Assurance team to confirm that all purchased materials meet the required specifications and quality standards.
• Work closely with the Planning team to proactively address potential shortages or urgent needs, avoiding last-minute rushes for critical materials.
• Negotiate with suppliers and vendors to secure favourable pricing, ensuring competitive costs and long-term partnerships.
• Monitor supplier performance by tracking delivery timelines and product quality, ensuring consistent and uninterrupted material supply for production.
• Identify and source alternative suppliers to implement cost-saving strategies and minimize potential stock obsolescence or overstocking.

Requirements:

• At least 1 year of experience in purchasing and procurement, ideally in a manufacturing environment.
• Strong negotiation skills with the ability to establish strategic partnerships and manage supplier relationships effectively.
• Knowledge of inventory management, material specifications, and cost-saving initiatives.
• Proficient in using purchasing systems and tools for order processing, price management, and generating reports.

Please submit your updated resume in Word format by using the Apply Now Button.
We regret that only shortlisted candidates will be notified.

Email resume to [email protected]

People Profilers Pte Ltd, 20 Cecil Street, #08-09, PLUS Building, Singapore 049705.
Tel: 6950 9724

http://www.peopleprofilers.com
EA License Number: 02C4944
Registration Number: R1872398

Posting Personnel: Ng Jwee Ken

Ref: LR356W8R

Systems Specialist Duties

• Develop, configure, install, and maintain computer systems
• Identify and diagnose network and system problems and provide solutions
• Manage data backups and disaster recovery operations
• Monitor system performance and security
• Research and recommend system enhancements to improve performance and reliability
• Manage system user accounts and passwords
• Manage system access and security
• Develop and maintain system documentation

Systems Specialist Skills

• Strong knowledge of computer systems
• Ability to troubleshoot system problems
• Familiarity with server technologies
• Excellent communication and problem-solving skills
• Ability to work independently and as part of a team

Systems Specialist Requirements

• Bachelor's degree in Computer Science, Information Technology, or related field
• Proficiency in multiple operating systems, such as Windows, Linux, and Mac OS
• Experience with software development and scripting languages
• Excellent problem solving and troubleshooting skills

Roles & Responsibilities

May assigned to work night shift

Provide daily, weekly and monthly reports on operational results

Create and implement Standards and hold people accountable

Oversee business

Able to multi-task and perform timely reporting

Independent & fast learner

Excellent interpersonal, communication & negotiation skills

Resolves issues and disputes

Roles & Responsibilities

May assigned to work night shift

Provide daily, weekly and monthly reports on operational results

Create and implement Standards and hold people accountable

Oversee business

Able to multi-task and perform timely reporting

Independent & fast learner

Excellent interpersonal, communication & negotiation skills

Resolves issues and disputes

• Work with a globally recognized brand in a dynamic industry
• Potential for contract renewal based on work performance
• Work location @ East area | 5 days' work week

Key duties:

• Retrieve and manage documents from online systems, ensuring accurate data entry.
• Classify assets for property tax in line with established guidelines.
• Develop process flow charts for GST ACAP.
• Conduct historical trending and ratio analysis on financial and tax data.
• Support the Finance team with ad hoc tasks as required.

Role Requirements:

• 2 to 3 years of general finance experience
• Prior work experience in taxation would be advantageous!
• Able to commit from January 2025 to March 2025
• Proficiency in Microsoft Office, particularly Excel and PowerPoint
• Strong attention to detail and accuracy

HOW TO APPLY:

Interested applicants, please submit your updated resume in MS Word/PDF format to [email protected]

Please state your availability, current & expected salaries for processing purpose.

All applications will be treated in the strictest confidence.
We regret that only shortlisted candidates will be notified.

AiLin Lee | EA Registration No: R1104629

Roles & Responsibilities

May assigned to work night shift

Provide daily, weekly and monthly reports on operational results

Create and implement Standards and hold people accountable

Oversee business

Able to multi-task and perform timely reporting

Independent & fast learner

Excellent interpersonal, communication & negotiation skills

Resolves issues and disputes

Roles & Responsibilities

May assigned to work night shift

Provide daily, weekly and monthly reports on operational results

Create and implement Standards and hold people accountable

Oversee business

Able to multi-task and perform timely reporting

Independent & fast learner

Excellent interpersonal, communication & negotiation skills

Resolves issues and disputes

• Authorize, validate, and execute inbound and outbound instructions, ensuring proper communication and processing between stakeholders.
• Liaise with stakeholders to resolve reconciliation issues or clarify event-related discrepancies.
• Proactively manage and reconcile cash and securities discrepancies, ensuring they are addressed and resolved within the required timeframes.
• Provide comprehensive support for complex customer queries, taking ownership of investigations to ensure accurate and efficient resolution.
• Escalate and report any significant issues, risks, or concerns to Management, ensuring appropriate follow-up and action.
• Assist with various tasks related to Corporate Actions, supporting the team as needed to ensure smooth operations and compliance with relevant regulations.

Job Requirements:

• At least 3 years of relevant banking experience
• Strong knowledge of Equities and bonds
• Diploma or degree in Business, Finance, Economics or related discipline

Interested applicants please send your resume in MS Word format and attention it to Rachel Yeo (R22104385).

Shortlisted candidates will be notified

Data provided is for recruitment purposes only

www.ambition.com.sg

EA Registration Number: R22104385

Business Registration Number: 200611680D. Licence Number: 10C5117

Our client is a FMCG Industry. Due to their current expansion plan, they are looking for a Logistics Supervisor to join their team, in hopes of developing the current high performing team. They are located in the West.

Key Responsibilities:

• Develop and implement efficient delivery routes for B2B operations.
• Use Transportation Management Systems (TMS) to plan routes, assign deliveries, and track progress.
• Monitor driver performance and compliance with delivery schedules.
• Manage delivery exceptions and promptly resolve customer issues.
• Provide guidance and support to drivers regarding routes, procedures, and safety protocols.
• Address driver concerns, manage performance, and ensure high operational standards.
• Enforce adherence to safety regulations and standards for B2B deliveries.
• Conduct regular vehicle safety checks and monitor maintenance schedules.
• Build and maintain strong relationships with clients, ensuring clear communication on delivery schedules and performance metrics.
• Track and analyze key performance indicators (KPIs) such as on-time delivery, route efficiency, and driver performance.
• Identify and implement improvement strategies to optimize delivery operations.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Recruitpedia Pte. Ltd.

EA License No. 19C9682

R24122162 | LAI CHAI LI

Responsibilities:

• Manage and lead the Service Desk and staffs to provide 1st level technical support.
• Act as a further escalation point for unresolved or escalated cases and provide guidance to the team.
• Take on a wider customer service role and promote the customer service ethic to maintain a high degree of customer service for all support queries and adhere to all service management principles.
• Report to SD managers on any issue that could significantly impact the SLA and recommends action plan.
• Take overall responsibility for incident management and request fulfilment (if any).
• Ensure staffs take ownership of user’s incidents and be proactive when dealing with user’s incidents.
• Ensure all calls and emails are logged in the Service Desk logging system as per operating procedure.
• Allocate more complex calls and emails to the relevant IT Support member.
• Arrange for external technical support where problems cannot be resolved within L1
• Manage Service Quality Assessment and Coach the agents on proper handling approaches.
• Provide Domain Briefing/ Training to new joiners.
• Able to front Service Desk to stakeholders for clarification and enquiries.

About you:

• Minimum Diploma in IT relevant discipline.
• Familiar with Service Desk day to day Operation. This requirement does not include those with Customer Service Experience in a non-technical call center environment.
• To have a minimum of 3-year end-user support experience, desktop, or technical service desk. Minimally 3-year experience in leading a Service Desk team of at least 15 agents.
• To have the in-depth technical skills to support existing and new computing devices like desktops, notebooks, tablet devices and smartphones with knowledge of Windows Operating Systems, Active Directory Account Administration, and Microsoft Office applications.
• Experience in Situational Management to provide Ad-hoc instructions to the team.
• Experience in Gap Analysis, Productivity, Call Statistic, and Incident Trending.
• Experience in managing Complaints, identify training needs and coaching SD agents.
• Experience in Service Level Agreement (SLA) Reports, identify Service Improvement Opportunities and recommend Action plan.

Notes:

• Staggered 8.5hr Shift – Between 7.30am to 7.30pm (SGT)
• Weekend duty as per roaster to support emergency cases.

Roles & Responsibilities

May assigned to work night shift

Provide daily, weekly and monthly reports on operational results

Create and implement Standards and hold people accountable

Oversee business

Able to multi-task and perform timely reporting

Independent & fast learner

Excellent interpersonal, communication & negotiation skills

Resolves issues and disputes