Menicon is a contact lens specialist embracing precision craftsmanship to see life in detail. Join our family in Singapore, the first manufacturing facility outside Japan for daily disposable contact lens and a base for developing technologies and products with advanced, value-added features.

Be part of our journey toward digitalization, where you’ll play a key role in advancing automated systems and smart technologies to enhance efficiency. Join a team that leverages innovation to transform manufacturing processes and deliver exceptional quality.

Key Responsibilities:

• Provide control system support, to improve efficiency and reliability of manufacturing equipment and processes.
• Collaborate closely with mechanical, validation, and process engineers to optimize equipment & processes including data analysis for problem resolution.
• Initiate and spearhead software improvement projects on control systems and manage testing, validation and implementation
• Engage in cross-functional team projects aimed at machine and process improvements, embodying teamwork, responsibility, and a capacity for independent work.
• Lead training sessions to enhance the technical skills of operational and technical teams, ensuring smooth transfer and operation of automated equipment.

Minimum Requirements:

• Degree in Engineering or related field.
• 3 years work experience in designing control systems for manufacturing equipment
• Competent in SCADA and PLC programming
• Knowledge in C# will be an added advantage

Marks & Spencer (M&S) is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team.


Reporting to Assistant Visual Merchandising Manager, the incumbent will be responsible for:

• Delivering company standard of VM at store level from window display, instore images, mannequin, hotspots, in-store décor to ticketing
• Maintaining and housekeeping of all VM equipment’s / materials in an effective and cost efficient manner
• Supporting layout move, product handling and renovation / store opening project
• Maintaining effective communication links among store commercial team and marketing team
• Provide creative inputs and recommendations in VM area
• Adding value by sharing market observations, knowledge and connections to facilitate VM development
  

Requirements:

• Minimum 1 year of VM experience in retail fashion store
• Sound knowledge of VM techniques, window set up, in-store display and styling
• Strong fashion and commercial sense
• Ability to work independently with guidelines
• A team player and attention to detail
• Computer proficiency in Email and MS Office

You need to be:

• Flexible and open to working shifts during events or projects.
• Highly motivated with a strong understanding and passion for fashion.
• Possesses excellent communication skills and an outgoing personality.
• Candidates able to start on short notice will have an advantage.

Be part of #OneTeam
We offer attractive remuneration package, includes 5 days’ work commensurate with qualification and experience to the right candidate. Interested parties please click "Apply Now" to submit your resume and discover your potential at M&S today.

Interested applicants are invited to apply directly at the NUS Career Portal

Your application will be processed only if you apply via NUS Career Portal

We regret that only shortlisted candidates will be notified.

Job Description

Work on hands-on experiments for few of the following tasks:

1. Design, Simulation, and Fabrication of Si Photonics such as Near IR/Mid IR Si photonics; Near IR/Mid IR Photodetectors; Si photonics sensors; Nanophotonics sensors
2. Fabrication of integrated photonics based on CMOS compatible process
3. Fabrication of plasmonics based nanophotonics structures using e-beam lithography
4. Design and testing of photonics devices for biomedical related applications and environment monitoring related applications
5. Design, modelling and testing of photonic neural networks (PNN) using Si Photonics
6. Write 2 or more research papers based on derived data of the above devices in the first year in the top-notch journals
7. Write research grant proposals
8. Supporting and guiding the experiments of FYP students and MSc students

Qualifications

1. Have learned MEMS or Si Photonics related courses for one semester at post-graduate level and earned score of A- or better.
2. Strong background in hands-on microfabrication techniques at clean room and with journal publications showing such evidences
3. With 3 years and more experience in making and testing guided-wave based photonics devices
4. With 2 year and more working experience in MEMS and Photonics design
5. Strong knowledge in L-Edit; Lumerical; CST; COMSOL; ANSYS;
6. Fluent in English speaking and writing
7. Having more than 3 1st-authored international peer-reviewed journal papers (for RF)

Scope & Responsibility:

• Advise company in all submission of fire safety documents to Singapore Civil Defence Force (SCDF) for approval
• Review and update Emergency Response Plan (ERP) as required by Singapore Civil Defence Force (SCDF).
• Conduct relevant basic fire safety awareness training to employees and in-house fire fighting team.
• Conduct monthly fire safety inspection for workplace.
• Assist in the formation of Emergency Response Teams (ERT) and assist in training for the ERT members
• Attend to annual fire certification by SCDF
• Perform fire safety inspections within premises to prevent fire hazard are created and no violation of Fire Safety regulations
• Ensure that all occupants are familiar with the means of escape located within the premises
• Correspond with SCDF on all matters pertaining to fire safety within the premises
• Conduct annual fire drill exercise for occupants of the premises
• Conduct 1 Table-Top Exercises (TTX) within the premises each year
• Ensure Maintenance works on the fire proetextion system are carried out accordingly to FSSD regulation by company contractor.
• Promote fire safety awareness programme for occupants of the premises
• Prepare annual report to FSSD on behalf of client.
• Attend to agencies related to Fire Safety Matters e.g Insurance. (If required)
• Prepare and implement the Arson Prevention Plan for the premise.

Requirement:

• Registered Fire Safety Manager
• At least 2 years experience in FSM
• Able to make 2 visits per month (4 hrs each Visit)
• Singaporean / PR

Job Description & Requirements:

• Manage Sales Activities including address customers' enquiries, invoices & delivery orders, sales order processing, initialling of quotations and collection of payments.
• Perform support to sales admin & marketing functions.
• Site visit / meeting to discuss on delivery requirement. Updating data, filing and others sales support.
• Provide inside sales support to internal department to ensure team efficiency and effectiveness.
• Other Ad-hoc sales & admin duties assigned.
• Follow up marketing channel management.
• Propose and conduct build-up of an efficient net-work of distributors in assigned territory.
• Co-operate with distributors to implement sales and/or marketing activities/programs in the assigned market.
• Co-operate with distributors working with their customers such as retailers, contractors, specifies to gain some key sales & marketing objectives in respect of sales volume, market coverage, retail chain-efficiency and so on.
• Build up networking with construction companies, contractors, specifiers, board of project management.

Qualifications:

• Possess at least a Diploma/Advanced/Graduate Diploma or bachelor’s degree in business administration / Management Studies / Sales & Marketing or equivalent.
• Having a minimum of 1 years working experience in sales will be an added advantage.
• Possess basic materials and market trend knowledge
• Knowledge of cemen and concrete technology or building materials
• Knowledge of latest product trends and activities
• Must be computer literate and have basic computer skills for reporting and presentation purposes
• Have strong interpersonal and communication skills
• Self-motivated and independent
• Must Possess own Vehicle.

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

What the day will look like

Primary responsibilities of the role include:

• Implementation of Aon’s Life Solutions (PathWise) projects with clients across Asia Pacific
• Acting as an SME or internal expert on Actuarial Transformation / Modelling / large scale projects such as RBC or IFRS 17
• Building trusted relationships with clients, partners and internal Aon stakeholders.
• Supporting market propositions from a Life Solutions perspective as well as working with other Aon senior colleagues to identify opportunities to Deliver Aon United (“DAU”) to our clients to allow them to make better decisions.

Working primarily with Aon Strategy and Technology Group (“Aon STG”) colleagues you will identify technology, strategy and consulting implementation opportunities across Life Insurers, Reinsurers and other related parties, Wider opportunities to engage our clients with (for example) Human Capital and Reinsurance solutions will also be part of the role.

It is expected that a typical day will involve

• Training internal and external parties on PathWise
• liaising with existing and potential clients;
• developing your internal network, (which will also identify further client opportunities);
• supporting the development and delivery of client engagements including POC and system implementation.

How this opportunity is different

This role is unique in that it gives the incumbent the opportunity to “build a business” and shape the direction of the entire business line, at a time when growth opportunities are at a peak in Asia.

You will be reporting to the Head of South Asia, Life Solutions and will form part of the senior leadership team for the Life Solutions business line.

Role will be Singapore based but is a hybrid role with the flexibility to work both virtually and from our Singapore office. There will also be significant opportunity to work with clients at their locations as and when required/preferred. You will be able to shape your working day as you deem appropriate to ensure we deliver maximum value to clients and develop colleagues and the Aon Life Solutions brand.

Skills and experience that will lead to success

This position requires extensive experience in actuarial system implementation, knowledge on recent regulatory development in the region, and expertise in actuarial topics such as Finance Transformation, IFRS17, ALM, hedging, etc. Consulting experience in actuarial field would be a plus. The candidate should be able to communicate effectively with potential clients and ready to present on relevant actuarial topics. The successful candidate should have:

• Significant experience in actuarial modelling in Prophet or RAFM or other common actuarial platforms
• Expertise in IFRS 17 or RBC or ALM or Financial Reporting
• Strong stakeholder management skills
• A pragmatist with excellent written and oral communication skills

How we support our colleagues

In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working!

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.

We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email [email protected]

Responsibilities:

• Assist in assessing, planning, implementing, and evaluating patient care plans under the supervision of a registered nurse or nurse clinician.
• Provide direct patient care, including administering medications, monitoring vital signs, and assisting with activities of daily living.
• Monitor patients' conditions and report any changes or concerns to the registered nurse or physician.
• Support the nurse clinician and nursing team in delivering evidence-based practice and quality care.
• Assist in the development and implementation of nursing protocols, procedures, and standards to improve patient outcomes.

Requirements:

• Registered Nurse with Singapore Nursing Board certification
• Possesses a Degree in Nursing
• SSN are encouraged to apply
• With relevant experience in acute or community settings

We regret only shortlisted candidates will be contacted. All applications will be handled confidentially. By submitting your application, you agree to the collection, use, retention, and disclosure of your personal information to prospective employers.

Wecruit Pte Ltd

EA License No: 20C0270

• Location: 10 Anson Road, International Plaza
• Working Days: 5 days
• Working hours : 9 a.m to 6 p.m
• Salary : Up to $3500

Requirement:

• At least Diploma
• 1-3 years accounts prefer with some audit experience

Job Scope:

• Handling of accounting
• Accounting files and financial statements
• Carrying out audit process

If you are interested to apply, kindly WhatsApp me your updated resume in DOC file and allow our Consultant to match you with our Clients.

Whatsapp: +65 8525 2419

Email: [email protected]

Tan Man Ee Reg No: R22108289

The Supreme Hr Advisory Pte Ltd EA No: 14C7279

About Us
Abeam Consulting is a global professional services company that specializes in delivering business transformation and technology solutions to clients across a wide range of industries. With a global presence and over 7500 employees worldwide we aim to be the transformation partner of choice for all of our clients.

About the Team

The Enterprise Transformation (EX) team is the current SAP Partner of the Year for Singapore and also SAP’s Regional Strategic Partner. The EX team is continuously looking to build its capabilities and competencies in line with SAP’s regional strategy and in working with our clients both old and new on their transformation journey.


Job Title: SAP Service Delivery Manager

Job Description: SAP Service Delivery Manager is responsible for overseeing the delivery of SAP services to clients, ensuring high levels of customer satisfaction, and managing the performance of the service delivery team. This role involves coordinating with various stakeholders, managing budgets, and ensuring that service delivery processes are efficient and effective.



Pre-requisites requirement:

• Must have experience in managing SAP SF projects.
• Must be equipped with SF module (with certifications) and deep knowledge in SF
• Must have experience in supporting pre-sales. Able to engage and manage customer independently
• Must have experience in S/4HANA support
• Logical and structured thinking
• Motivated to learn new technology
• Cloud experience is a plus

Responsibilities:

• Oversee the delivery of SAP SF services, ensuring they meet client requirements and are delivered on time and within budget.
• Act as the primary point of contact for clients, addressing any issues or concerns and ensuring a high level of customer satisfaction.
• Lead and manage a team of service delivery coordinators, process analysts, technical leaders, and engineers.
• Track and report on service delivery performance, using key performance indicators (KPIs) to identify areas for improvement.
• Identify and resolve any issues that may impact service delivery, working closely with technical teams to implement solutions.
• Manage the budget for service delivery, ensuring that all services are delivered cost-effectively.
• Implement best practices and continuous improvement initiatives to enhance service delivery processes.

Requirements:

• Must have more than 10 years of relevant experience in SuccessFactors SAP modules with 4 years as a Service Delivery Manager
• Strong background in SuccessFactors (SF) modules
• Has experience in S/4HANA or cloud implementation
• Motivated to learn new technology
• Readiness to learn and deliver additional modules if required

Why Join Us
At Abeam Consulting, we place a strong emphasis on collaboration, and helping our employees grow and develop their skills, offering a supportive and empowering work environment. With a presence in multiple countries and a diverse range of clients, Abeam Consulting offers an exciting and dynamic workplace for individuals looking to build a career in consulting. Abeam Consulting has also recently joined SAP’s regional strategic partner initiative as their first regional partner in the region and has also been recognized by UiPath as a Diamond Partner in providing RPA solutions. With such accolades, we aim to continue driving enterprise and digital transformation initiatives in order to transform the way people work and communicate in the digital age. In addition, our industry team is working tirelessly in order to bring more solutions to the banking and finance sector.

Project Engineer

Visit www.ppsjob.com.sg

JOB SCOPE

Overall supervision of assigned projects, to ensure timely completion of projects, within the approved budgets set by the Project Manager and the management.

Plan and prepare all project program with indication of Critical Path to complete assigned projects in a timely manner.

To liaise with all subcontractors, consultants and owners on project matters and to resolve all technical discrepancies and site issues.

To supervise and ensure that acceptable workmanship and quality of projects are obtained to the management and consultants’ approval.

To attend, prepare and report on project progress, milestones and targets during meetings.

To organize and to chair regular site meetings with subcontractors and suppliers.

To ensure quality of works is achieved and safety & environmental regulations are complied with

Manage public feedbacks pertaining to site issues

Any other adhoc projects and duties as assigned by management.

JOB REQUIREMENTS

Min Diploma in Civil Engineering / Project Management

Degree in Civil Structural Engineering recognized by Singapore Professional Engineers Board and BCA

Minimum 3 years working experience in building construction

Use of AutoCAD would be an advantage

Proficient in using Microsoft Office and familiar with Microsoft Project

• Location: Changi Airport
• Working days - 6 days
• Operation hours: 6am - 12am (shift to be discuss )
• For 6am Opening shift / and 12am closing shift would have door to door transport provided
• Basic Salary: SGD 2,200 - SGD 2,400 + Commission

Responsibilities:

• Provide customers with product information, demonstrate and explain product features.
• Guide customers to assist them making purchasing decisions.
• Ensure that shelves are stocked properly and that all items and shelves are dusted and cleaned periodically.
• Ensure the overall cleanliness and maintenance of the store.
• Handle refunds and exchanges and associated paperwork.
• Balance cash registers at the end of the shift and make sure that there is sufficient cash change available for the next shift.
• Order low stocks and make sure that newly delivered stock is placed on shelves appropriately.
• Put up store and window displays for products on promotion.
• Ensure that any discrepancies are communicated to your Reporting Manager immediately.
• Take and resolve customers’ complaints and relay complicated ones to the Reporting Manager.
• Any duties as delegated by your Reporting Manager.
• To maintain and follow all procedures as prescribed by the SOP of the Company from time to time

Requirement:

• Relevant experience

If you are interested to apply, kindly WhatsApp me your updated resume in DOC file and allow our Consultant to match you with our Clients.

Whatsapp: +65 8525 2419

Email: [email protected]

Tan Man Ee Reg No: R22108289

The Supreme Hr Advisory Pte Ltd EA No: 14C7279

Our Client is a leading Japanese entertainment company, producer of collectible card games and trading cards. They are looking for a Marketing & Branding Manager to join their team.

The Challenges:

• Oversee the marketing and development of Trading Cards
• Manage and motivate team members, ensuring that members work to their fullest potential and deliver their assigned tasks with highest proficiency
• Motivate and inspire team members, fostering a sense of collaboration and accountability
• Set the team goals within the overall company's goals and objectives
• Cooperate with the team members to plan and execute on the brand strategies to achieve its the desired goals
• Manage team’s budget
• Coordinate with both internal and external stakeholders to drive projects forward

What it Takes:

• Candidate must possess at least Diploma in Marketing or its equivalent
• At least 3 years of experience in a leadership or management position
• Excellent communication skills in English, both written and oral
• Proactive with good decision-making skills
• Adaptable and innovative, with a problem-solving attitude
• Excellent at schedule management and multi-tasking
• Strong team player with excellent interpersonal and communication skills
• Open to work on some weekends/public holidays for Company events
• Open to travel overseas for business trips when required
• Preferrably able to converse in Japanese language in order to liaise with Japanese speaking associates

Interested candidates please email your latest resume in words format to sarah[AT]talentsatwork.sg

Sarah

Reg No: R2198293

EA License No: 21C0501

*We regret to inform that only shortlisted candidate will be notified. Thank you.

We are seeking a dynamic and results-driven individual to join our team and drive our growth by reaching and engaging more customers through effective promotion and sales of our products.

Job Scope:

• Customer Relationship Management: Build and nurture lasting relationships with customers to ensure satisfaction and loyalty.
• Sales Presentations: Deliver compelling presentations and demonstrations to potential customers.
• Market Research: Conduct thorough market analysis to stay ahead of trends and identify new opportunities.
• Team Collaboration: Work closely with team members to achieve collective goals and drive success.

Requirements:

• Must be 21 years old and above
• Singaporean Citizen or Permanent Resident
• Diploma in any field
• Exceptional communication, negotiation, and interpersonal skills
• Ability to simplify complex technical information for easy understanding
• Self-motivated and able to work both independently and as part of a team

What We Offer:

• A vibrant and entrepreneurial work environment
• Opportunities for professional growth and development
• A chance to be part of a dynamic team that values innovation and collaboration

Join us if you are passionate about entrepreneurship and eager to make a significant impact. Let's create something extraordinary together!

Civil Engineer (Project & Site coordination)

Civil constriction projects

Primary Role

Responsible for advanced Planning, designing, integrating, installation, rigging and lifting equipment, including management of contractors and vendors

Responsible for supervising and assessing the set-up of all project components, manage all aspects of an engineering project, prepare schedules, communicate with clients, project progress.

Key Activities

1. Oversee and regularly review engineering processes and resources to maximize efficiency and productivity
2. Develop plans for new engineering initiatives, including investigating new technologies and developing plans for new project implementations
3. Required to be analytical and precise, to explore alternative solutions and analyze feasibility of plans
4. Work independently and to coordinate closely with internal and external stakeholders to implement new processes and technology, to offer innovative solutions to customers
5. Design, communicate and implement an operational plan, create and maintain cost estimates for projects and programs
6. Identify, develop, and gather the resources necessary to complete the project. This may include preparing engineering standards, designs, and work specifications
7. Developing project schedules, budgets, and forecasts; and selecting materials, equipment, and external contractors
8. Liaise with other operational areas in the organization (engineering, design, drafting, technical) to secure specialize resources and contributions for the project
9. Conduct project meetings and prepare regular reports to communicate the status of the project within and beyond the project team
10. Set priorities, allocate tasks, and to meet project targets and milestones, ensure smooth authority submission
11. Solve technical issues such as drawing discrepancies, site condition changes, verify plans, drawings and quantities for accuracy, raise RFI when necessary
12. Ensure accuracy of setting out, levelling and site surveying and all materials used and work performed are as per specifications
13. Liaising with project consultants, architect, subcontractors, supervisors, planners, quantity surveyors and the general workforce involved in the project
14. Support Project manager to liaise with the local authority (where appropriate to the project) to ensure compliance with local construction regulations and by-laws
15. Liaising with clients and their representatives (architects, engineers, and surveyors), including attending regular meetings to keep them informed of progress
16. Overseeing quality control and assist safety department to achieve health and safety target on site
17. Preparing method statement, daily weekly and monthly report
18. Ensuring all site inspection and record as per client/developer requirement
19. Ensuring all testing and quantity inspection are carried out as per contract requirement
20. Analyze and resolve engineering problems and demonstrate effective skills in oral and written communication

Requirements

Min 3 years experiences in civil, infrastructure projects

Bachelor degree in Civil Engineering, PE board recognized

APIC Graduate Development Programme

Come, Grow with Us!

At Hyster-Yale Materials Handling , we develop more than just high-quality lift trucks. We are passionate about developing our people.

As part of our growth strategy, we are thrilled to bring into our business, bright, fresh talent right at the start of your careers to allow you to grow with us. We believe in a whole person transformation where if you get have the right attitude and aptitude, we will support you to reach altitude.

We are excited to be recruiting for our Graduate Development Programme and is looking for 2025 intakes now.

Our Graduate Development Program is a two-year program consisting of primarily four core business rotations spread across the term. You will start and finish your rotation in the core function and spend the remaining time, in related business functions learning how it all connects.

The program is designed to help you discover and learn about the many different parts of our business that come together in supporting the end goals. You will have amazing opportunities to establish relationships with key stakeholders of the business and potentially travel to some of our other business locations as part of the learning journey.

Your rotations will take you out of your comfort zone by giving you the chance to work with both corporate and field-based environments, providing you with an opportunity to explore your desires through meaningful work assignments, projects, and networking. You will be provided with ongoing mentoring, peer support and a variety of learning opportunities to accelerate your development.

Sounds exciting?

To be successful, you will need to demonstrate initiative and a willingness to learn. You need to have the right mindset and desire to want to grow within the role and in the business.

Our selection criteria will be as follows:

• Completion of undergraduate university degree within the last 12 months in Engineering/ Accounting/ Management/ Data Analysis/ Sales/ Marketing or related disciplines.
• Grade point average of 70% and above or Credit average.
• Completion of an Internship of 4-6 months as part of university curriculum

We are inviting application for Sydney and Singapore locations.

OUR AIM IS TO FIND AND DEVELOP THE TALENT OF THE FUTURE.

Let’s Lift your Career!

Assistant / Project Manager (Commercial Office Interior)

Visit www.ppsjob.com.sg

Responsibilities:
Coordinate interior decoration work ( Commercial Offices)
Handle project submission & work process
Liaise with landlord , management & clients
Maintain safety work procedure

Requirements
Experience in Office Renovation
Knowledge of Building Management Preferred
Safety Supervisor Certificate or relevant certificates
Good communication & interpersonal skills
Willing to work overtime
Able to work independently and in a team-oriented environment
6-days work week

You will work closely with development teams to implement SRE best practices, automate operations, and ensure the reliability of our distributed systems. This role combines software engineering with systems engineering to create sustainable, resilient infrastructure solutions that support our rapidly growing platform.

Responsibilities:

• Design, implement, and maintain scalable infrastructure automation using Infrastructure as Code principles
• Lead and implement SLI/SLO frameworks to measure and improve system reliability
• Develop and maintain monitoring, alerting, and observability solutions
• Participate in on-call rotations and lead incident response efforts
• Drive postmortem processes and implement systematic improvements
• Collaborate with development teams to improve system reliability, performance, and efficiency
• Build and maintain tools and frameworks to automate routine operations
• Contribute to capacity planning and performance optimization initiatives
• Champion SRE best practices and mentor junior team members

Qualifications:

• 5+ years of experience in Site Reliability Engineering or similar roles
• Golang is an added advantage
• Cloudflare deep knowledge
• CNCF cert preferred, familiar with Rancher K8s control engine
• Know how to properly use KMS like Hashicorp vault enterprise
• Deep knowledge in ETL
• Strong knowledge of monitoring systems, logging infrastructure, and observability tools
• Solid understanding of networking concepts and distributed systems
• Experience with CI/CD pipelines and automation tools
• Strong problem-solving skills and ability to debug complex production issues
• Experience with high-volume, distributed systems in a production environment
• Knowledge of security best practices and compliance requirements
• Excellent communication skills and ability to collaborate effectively with global teams

Preferred Qualifications:

• Experience with chaos engineering practices
• Contributions to open-source projects
• Experience with performance tuning and optimization

Customer Service, Assistant Manager

Customer service operations management

· Oversee the end-to-end order processing workflow to ensure timely and accurate order fulfillment.

· Address customer inquiries, complaints, and escalations promptly, maintaining a professional and solutions-oriented approach.

· Monitor and track delivery status, ensuring customers are informed of progress and any delays.

· Manage backorder follow-ups, ensuring timely resolution and customer communication.

· Review and approve customer discrepancies submissions such as claims and credit memos, within the SAP system.

· Collaborate with the warehouse and logistics teams to manage outbound order volumes and provide accurate forecasts for budgeting and manpower planning.

Customer relationship and communication

· Conduct regular meetings with customers, internal staff, and cross-departmental teams to foster strong relationships and address issues.

· Monitor and follow up on overdue payments from customers, ensuring timely resolution and maintaining positive relationships.

· Travelling to meet up with suppliers as and when necessary.

Compliance and performance reporting

· Ensure compliance with Security Export Control regulations, including customer and end-user screening, as required.

· Prepare annual sales forecasts and update quarterly revisions based on actual performance and market conditions.

· Monitor monthly sales expectations, analyze variances, and identify key factors affecting sales trends and volume.

· Prepare and present monthly KPI reports for management meetings, highlighting achievements, challenges, and areas for improvement.

Team development & administration

· Set departmental objectives and establish key performance indicators (KPIs) for individual team members to align with company goals.

· Approve staff leave requests through the system, ensuring adequate coverage and smooth operations.

· Yearly and/or half-yearly goal settings with staff and half-yearly appraisals.

· Additional tasks assigned by management.

REQUIREMENTS

· Minimum Diploma from Polytechnics.

· At least 3 years of relevant working experience in customer service, order management and delivery management.

· Proven experience in customer service operations managerial role.

· Excellent communication skills, both verbal and written, with a focus on customer relationship management.

· Ability to manage multiple priorities in a fast-paced environment.

· Knowledge of SAP is an advantage.

· Proficient in Microsoft Excel including functions such as VLOOKUP, PivotTables, and IF functions.

· Willingness to travel occasionally for work-related purposes.

We regret to inform that only shortlisted candidate will be notify.

EA License No : 18C9228 REG No : R1324979 (Woo Kum Yoke)