Endress+Hauser is a global leader in measurement instrumentation, services, and solutions for industrial process engineering. We provide process solutions for flow, level, pressure, analytics, temperature, recording and digital communications, optimizing processes in terms of economic efficiency, safety & environmental impact.
Our customers come from various industries, including chemical, food & beverage, life sciences, power & energy, mining, minerals & metals, oil & gas, and water & wastewater. Although we employed close to 16,000 individuals worldwide, we remain a family-owned company and family-owned companies are different. We believe that competent and motivated employees are the crucial factor for future success.
Become part of our team and write the next chapter in this success story with a career at Endress+Hauser, "Driving Progress Together".
Key Responsibility
- To work closely with sales, service, and industry managers in a team approach to serving customers. To perform out-door sales activities to achieve the agreed sales targets.
- To promote and develop existing customers in Singapore for Endress+Hauser products, services and solutions in the industries assigned to your team.
- To provide customer service, build and maintain good customer relations, solve problems, attend to complaints, and provide effective customer support, to achieve the best customer experience from end-to-end.
- To develop sound customer relationships at all levels and keep the accounts plan and forecast regularly updated in Salesforce Lightning CRM.
- To work closely with colleagues internationally, joining our global network to ensure the best of service to our customers and to be an active participant in Kaizen and Lean projects.
- To respond to and follow up on customer enquiries and specifications for products and systems or packages based on E+H products, services and third-party suppliers and pass on clear instruction to Internal Sales Engineer to prepare quotations and proposals in SAP, in a timely manner.
- To be responsible for sales functions, like customer visits, product demonstration, negotiations, complaint handling, providing technical assistance and advice, following up of quotations, closing orders and customer liaison.
- To assist in marketing activities, like exhibitions, seminars, presentations, direct mailing, etc.
- To assist service department in satisfying customers’ after-sales and commissioning service requirements, where applicable.
- To execute agreed strategic plans in an organized way.
- To promote digital sales and meet/exceed assigned targets.
- To be always polite and customer oriented
Requirements
- Diploma in Electrical engineering or its equivalent
- At least 3 years' relevant experience.
- Experience in Sales/Business Development, Project Management or Engineering related industry
- Proven sales records of achieving sales target.
- Knowledge of SAP and Salesforce will be an advantage
