About Us:

VisionPower Semiconductor Manufacturing Company Pte Ltd (VSMC) is a new joint-venture 300mm semiconductor wafer manufacturing facility to be built in Singapore. We are looking for committed, resilient and passionate talents to launch a promising future that power the next generation devices and systems. If you share the same passion to pursue excellence, join us to make an impact and be part of something special!

Role Summary:

You will be responsible for operations related to raw material warehousing and facility waste management, working effectively in a fast-paced environment, and executing company environmental safety and health policies and related tasks.

Key Responsibilities:

• Raw material warehousing management business (including receipt, shipment, storage, inventory, etc.).
• Management of scrapped products.
• Implement the company's environmental safety and health policies, 5S management, and reservoir area planning, management, and maintenance.
• Finished and semi-finished product warehouse warehousing management business (including warehousing, outgoing, packaging, storage, Inventory, etc.)
• Business waste management and related removal assistance matters.
• Warehousing facility management. (e.g. cold room, ASRS etc)

Education Qualification & Essential Experiences:

• Possess at least a Diploma's degree.
• Minimum 1 years of work experience.
• Candidates with experience in warehouse operations/utility waste management will be given preference.
• Applicants with forklift, organic solvent business, and specific chemical substance business licenses will be given priority.
• Proficient in Microsoft Office (Excel, Word, M365 and Power Point)

Key Competencies:

• Good interpersonal and communication skills to work effectively across functions and geographical teams with diverse background
• Strong analytical and problem-solving skills to achieve positive results and outcome
• Goal driven and an excellent team player that can work under pressure in a dynamic and fast-paced environment
• Has a growth mindset, prioritizing adaptability, resilience, innovation, and ongoing learning to support business needs

VSMC promotes diversity and inclusivity in our workforce; and hiring will be conducted in phases.

• Position :Billing Officer/Executive (Junior/Senior)
• Location : Orchard - Near Somerset MRT
• Working hours : Monday -Friday, 9.00am-6.00pm
• Salary (commensurate with experience): Up to $4700 + 1 month completion bonus + 14 days annual leave + Medical reimbursement
• Duration : 1 year contract - convertible or renewable
• Industry : Power Generation

Main Responsibilities:

• Setup/ Prepare/ Send customer invoices for various utilities mainly electricity
• Troubleshoot and resolving billing and credit control issues
• Prepare, review and resolve monthly and daily settlement
• Ensure accuracy and timeliness of all bills and settlements
• Collaborate closely with different internal departments to ensure high accuracy of customer information and coach Junior Officers (Senior role)
• Liaise with external vendors and resolve any issues (Senior role)
• Assist with process and system improvements and implementations (Senior role)
• Prepare customer/ internal financial or billing related reports as required

Requirements:

• Local Diploma/ Degree in Business/ Finance/ Accountancy/ IT or other relevant fields
• Min 3 years related working experience
• Min 2 years supervisory experience for Senior roles
• Proficiency in Microsoft Officer especially MS Excel
• Bilingual in English and Mandarin to liaise with Mandarin speaking associates in view of business communications

Email to [email protected]

Do visit www.facebook.com/search.personnel for more job listings.

***We DO NOT charge our candidates any referral fee nor bind them with any contract.***

Joie Chang

Deputy Consulting Director (APAC)

Reg no.: R2090601 | EA No: 13C6684

The HR & Admin Manager is responsible for the overall leadership and management of the Group’s human resource function and general affairs.

Job Description

Recruitment

• Plan, supervise, and execute recruitment plans to organize the project’s manpower requirements. (Staff and Workers)
• Propose appropriate changes to compensation and benefit structure where necessary.
• Supervise the onboarding process, and ensure that new hires are led through a smooth process and positive experience till their first day of work.
• Lead the Annual Appraisal, Annual Bonus, and Annual Increment exercise.

Payroll & Leave

• Supervise timesheet and payroll administration. Ensure that the payment of salary, bonuses, incentives, increments, and CPF contribution are accurate, timely, and compliant with prevailing legislation.
• Supervise the administration of government claims and levy waivers. Ensure that submissions are accurate and timely.
• Supervise the administration of payslips. Ensure that they are sent timely, and are compliant to legislation.

Employee Relations & Management

• Serve as an advisor to department managers on HR matters.
• Assist department managers with resolving issues related to employee work performance, and disciplinary matters.
• Respond to grievances raised by employees, by investigating and analysing the matter, and seeking solutions that are acceptable for all stakeholders.
• Deliver excellent service to employees by ensuring that all queries raised are promptly and satisfactorily addressed.

Requirement

- Minimum 15 Years working experience with similar Industry

- Candidate is holding bachelor Degree or above.

Location

- Pasir Ris Near MRT.

Recruitment

• Manage volunteer enquiries and applications from individuals, corporate, school and community groups.
• Work with various community partners such as SG Cares Volunteer Centres, South East CDC, Tertiary Institutions, Special Interest Groups to recruit and mobilise volunteers.
• Help to identify volunteers’ area of interest, Job Scope, Skills & Attribution, availability, duration, Training / Support that they need.
• Be clear of volunteer requirements / segments (students, expats, homemakers, professionals, skilled, generic, individual / group, direct / indirect) and to know where to focus and be precise and targeted in recruitment efforts

Orientation

• Ensuring all new volunteers avail themselves to our volunteer training videos and volunteer handbook
• Screening and helping volunteers to discern where / how they would like to serve.
• Ensure governance in the onboarding of volunteers (Declaration forms – child protection, clearance with SG Enable / MSF, Non-Disclosure /Confidentiality, Media consent, etc.)
• Managing ongoing training to further equip regular volunteers

Volunteer Database

• Data capture and managing volunteer database - Matching, Selection, Scheduling, Attendance record and Feedback collection with Master Volunteer data on Google Sheet / VMS that will eventually be transferred to proper VMS CRM when available
• Develop resources and contribute ideas to the conceptualising of the Volunteer Management System (VMS).

Deployment

• Work closely with HODs or Representatives of SAAH, SAAS, DAC SK and DAC SL to manage volunteer deployment and ground operations.
• Troubleshoot and attend to volunteers on-site
• Manage relations, have open communications and maintain good rapport for sustained interest and support of SAAC’s volunteer opportunities and programmes.

Any Other Business

· Administrative duties e.g. Prepare / Monitor associated budget and expenditure among others

· Support and render assistance to the Development Team as needed.

Deployment

• Work closely with HODs or Representatives of SAAH, SAAS, DAC (SengKang) and DAC (Siglap) to manage volunteer deployment and ground operations
• Troubleshoot and attend to volunteers on-site
• Manage relations, have open communications and maintain good rapport for sustained interest and support of SAAC’s volunteer opportunities and programmes.

Any Other Business

· Administrative duties e.g. Prepare / Monitor associated budget and expenditure among others

· Support and render assistance to the Development Team as needed.

Requirements:

· Possess a Degree in any discipline with at least 2 - 5 years of relevant experiences

· Preferably with experience in volunteer and event management

· Effective communications skills (both verbal and written). [Experience in marketing communications and the use of social media is an added advantage.]

· Resourceful, self-motivated with problem solving and analytical skills

· Good organisational skills, careful attention to details and result-oriented

· Adept at working with data and familiar with VMS-DMS-CRM systems.

· Team player with strong inter-personal skills who can rally and mobilise people around a central mission.

· A passion to serve in special needs sector, and being resilient with a start-up mentality

About Us:

VisionPower Semiconductor Manufacturing Company Pte Ltd (VSMC) is a new joint-venture 300mm semiconductor wafer manufacturing facility to be built in Singapore. We are looking for committed, resilient and passionate talents to launch a promising future that power the next generation devices and systems. If you share the same passion to pursue excellence, join us to make an impact and be part of something special!

Role Summary:

You will be responsible to oversee the development, operation and management of the chemical analysis lab, ensuring precision and compliance with industry standards while optimizing analytical methodologies and supervising staff.

Key Responsibilities:

• Create and manage the operation system for the chemical laboratory to ensure compliance with industry

standards and quality requirements.

• Develop and implement advanced analytical methods to meet the fab’s monitoring and analysis needs.

• Optimize processes to enhance the precision and efficiency of chemical analyses.

• Ensure the calibration, validation, and maintenance of laboratory equipment to uphold accuracy and reliability in results.

• Conduct micro-contamination monitoring activities to detect and mitigate issues effectively.

• Provide guidance and supervision to laboratory staff, establishing and achieving annual performance goals.

Education Qualification & Essential Experiences:

• Bachelor’s degree or higher in Electronics, Electrical Engineering, Physics, or a related technical field.
• Minimum of 3 years of relevant experience in semiconductor Chemical Analyst engineering.
• Strong problem-solving skills and a detail-oriented approach with the ability to analyse complex data and derive insights.

Personal Attributes:

• Excellent coordination and communication skills, with the ability to work independently and manage multiple tasks effectively in a fast-paced environment.
• Able to be reliable and accountable in all tasks and responsibilities.
• Have the drive to achieve goals and complete tasks independently.
• Proficient in effectively conveying information through both written and verbal communication.

VSMC promotes diversity and inclusivity in our workforce; and hiring will be conducted in phases.es.

Metta Welfare Association – Youth Employment Support (YES)
Established in 2007, the Youth Employment Support (YES) program empowers graduates of Metta School with essential life skills to foster independence and social integration.

Our Programs:

• Arts@Metta: Provides visual arts training for Metta School graduates with mild intellectual disabilities and/or autism, promoting independence and community inclusion.
• Metta Café: Offers vocational F&B training to prepare graduates for employment in the hospitality industry.
• ECO@Metta: Combines environmental sustainability with vocational training, engaging youths with special needs in creating eco-friendly products like multi-purpose orange enzyme cleaners from food waste.

Job Title: Part-Time ECO Officer/ ECO Program Facilitator

Hourly Rate: $12 - $20 (depending on experience)

Job Responsibilities:

• Facilitate daily operations at ECO@Metta.
• Mentor and guide youths with special needs to build vocational and life skills, fostering confidence and independence.
• Collaborate on developing new eco-friendly products and manage product sourcing and retail activities.
• Manage and promote ECO@Metta’s digital marketing initiatives, including social media and e-commerce platforms.
• Assist in organizing CSR events and community engagement activities.
• Maintain product quality standards and handle administrative tasks.
• Support fundraising initiatives and other duties as assigned by management.

Requirements:

• Experience working with special needs children or youth (e.g., intellectual disabilities, ASD, or behavioral therapy).
• Teachers or behavior therapists or trainers with relevant experience are encouraged to apply.
• Strong organization, multitasking, and communication skills.
• Background in product development, retail, or digital marketing is a plus.
• A passion for empowering individuals with special needs through vocational training.

Why Join Us?

• Work in a meaningful, rewarding role that directly impacts lives.
• Flexible part-time hours to suit your schedule.
• Contribute to environmental sustainability while mentoring youth.

If you’re enthusiastic about creating opportunities for special needs youths and contributing to sustainable initiatives, we’d love to hear from you!

Responsibilities:

• Research trends and suggest marketing strategies.
• Plan and execute digital marketing campaigns on platforms like Instagram, Facebook, TikTok, and YouTube.
• Create content, including photos, videos, edits, and written copy for social media.
• Scheduling social media content calendar and posting.
• Shoot and edit videos to highlight our organic gardening product range, behind-the-scenes moments, and brand stories.
• Analyze marketing data to improve campaign results.
• Create interactive graphics on Canva according to brand guide and messaging.
• Update and manage brand website, social media accounts and e-commerce storefront / listing decorations.
• Build a community on different social media platforms by engaging with our customers, KOLs, and audience.

Ideal candidate should have:

• Good command of written and spoken English
• Srong sense of responsibility and initiative
• More than familiar with social media (Facebook, Instagram, TikTok)
• Ability to work under tight deadlines and pressure
• A creative mind full of ideas, and a willingness to learn
• Proficiency in design, short video production or other creative work is a plus
• Ability to commit for 3-6 months

What You Will Gain:

• Real-world experience planning & executing digital marketing campaigns from start to end
• An understanding of challenges & opportunities of a growing local startup in the fields of e-commerce and social media
• Insights into the organic & lifestyle sectors
• Mentorship and lessons from a start-up brand builder

About Us:

VisionPower Semiconductor Manufacturing Company Pte Ltd (VSMC) is a new joint-venture 300mm semiconductor wafer manufacturing facility to be built in Singapore. We are looking for committed, resilient and passionate talents to launch a promising future that power the next generation devices and systems. If you share the same passion to pursue excellence, join us to make an impact and be part of something special!

Role Summary:

You will be responsible for managing the logistics of import and export shipments, working efficiently in a fast-paced environment and handling logistics documentation and related tasks.

Key Responsibilities:

• applying for all relevant import/export licenses and ensuring compliance with local and international regulations, including customs and trade compliance standards, is also a crucial part of the role, particularly regarding import and export activities.
• preparing and managing all shipping-related documentation, including invoices, bills of lading, and other essential paperwork to ensure that all shipping documents are complete, accurate, and in compliance with industry regulations and company standards.
• overseeing payment and billing processes, ensuring the accuracy of invoicing and all financial transactions related to shipping and logistics operations.
• organizing and maintaining a well-structured document control system, ensuring all shipping related documents are easily accessible, updated, and compliant with relevant standards and company policies,
• coordinating shipping schedules and transportation arrangements with suppliers, customers, and service providers to ensure timely deliveries.
• monitoring shipments to track their progress, ensuring that they arrive on time, and will proactively resolve any issues such as delays or discrepancies by communicating with relevant parties.

Education Qualification & Essential Experiences:

• Bachelor’s degree in supply chain management or STEM related fields.
• Minimum 2 years & above of working experience in handling import & export shipping documents / procurement process.
• Experience in procurement process within the semiconductor industry is a plus.
• Proficient in Microsoft Office (Excel, Word, Outlook & Power Point)

Key Competencies:

• Proficient in analytical thinking and problem-solving
• Strong negotiation and relationship-building skills
• Performs well under pressure.
• Result-driven and adaptable to fast-paced environments.

VSMC promotes diversity and inclusivity in our workforce; and hiring will be conducted in phases.

About Sleek

Through proprietary software and AI, along with a focus on customer delight, Sleek makes the back-office easy for micro SMEs.

We give Entrepreneurs time back to focus on what they love doing - growing their business and being with customers. With a surging number of Entrepreneurs globally, we are innovating in a highly lucrative space.

We operate 3 business segments:

1. Corporate Secretary: Automating the company incorporation, secretarial, filing, Nominee Director, mailroom and immigration processes via custom online robots and SleekSign.  We are the market leaders in Singapore with ~5% market share of all new business incorporations
2. Accounting & Bookkeeping: Redefining what it means to do Accounting, Bookkeeping, Tax and Payroll thanks to our proprietary SleekBooks ledger, AI tools and exceptional customer service
3. FinTech payments: Overcoming a key challenge for Entrepreneurs by offering digital banking services to new businesses

Sleek launched in 2017 and now has around 15,000 customers across our offices in Singapore, Hong Kong, Australia and the UK.  We have around 450 staff with an intact startup mindset. 

We have achieved >70% compound annual growth in Revenue over the last 5 years and as a result have been recognised by The Financial Times, The Straits Times, Forbes and LinkedIn as one of the fastest growing companies in Asia. Backed by world-class investors, we are on track to be one of the few cash flow positive, tech-enabled unicorns based out of Singapore.

About the role

We are looking for Account Executive that is excited about the below Mission and Outcomes over the next 6-12 months.

Additional: Senior Account Executive position will be considered for candidates with the relevant experience

Mission: to build relationships with new clients and manage relationships with existing ones.

Outcomes: 

• Focused on the conversion of inbound and self-sourced leads.
• Constantly on the lookout for new revenue opportunities, networking and strategic partnerships.
• Build and adapt sales strategies to meet customer and business needs.
• Drive Sleek’s revenue growth by over-achieving KPIs and milestones.
• Nurture prospect relationships through the sales cycle, ensuring alignment with Sleek’s product offering resulting in a long-term relationship.
• Improve existing lead acquisition channels in conjunction with internal teams.
• Identify product development opportunities through customer feedback and experience.

• To do this, you will have a minimum of 2 years working with external clients, with a proven track record selling products or services (B to B preferred).
• Sales & Marketing experience essential.
• Proactive with a positive attitude to roll up their sleeves and ensure targets are exceeded.
• A networker by heart with outstanding verbal and written communication skills.
• A passion for technology and the local startup ecosystem.
• Inside sales experience prospecting and qualifying leads.
• Hubspot experience preferred.
• Entrepreneurial mindset.
• Always looking for ways and opportunities to improve the client experience.
• Experience or/and background in Accounting is a plus.

Behavioural fit is also important at Sleek, and we will be looking for candidates that have a proven track record of embodying the below attributes in their recent roles:

Ownership: This shows reliability and helps build trust within the team. We move fast and need to know that everyone will see things through to completion and proactively help to get things back on track when challenges arise. Accountability is really important to us.

Humility: There is so much we don’t know. Humility allows for open-mindedness to feedback and a willingness to learn from others. It paves the way for collaboration and creates a positive work environment. It is a key ingredient of self awareness and emotional intelligence.

Structured Thinking: Our business is complex with many layers (many services, many countries, many cultures). Regardless of whether you’re more analytical or creative in nature, being able to show sound judgement is important to us. It ensures solutions are pragmatic and balance the needs of the organisation, team and customers.

A great listener: Our prospects need to feel heard and understood by you.  You will present in a kind, calm, warm, attentive manner - working cooperatively to help solve the needs of our potential customers and never interrupting them.

Data driven: We are a data rich business with ~15,000 small customers.  Each decision we make can impact many more people than we realise - so it’s critical that we use sound data to support our strategies and review the success of our initiatives.

Can have tough conversations in a positive way: It’s not a matter of if, but when difficult interpersonal situations arise.  Disagreement, conflict and disappointment are a given in a fast moving business where people care about their work.  People that proactively have tough conversations with kindness build empathy, trust and great working relationships.

Some of the great things about working at Sleek…

Humility and kindness: Humility is a core attribute we hire for, which means we have a culture of not taking ourselves too seriously and being able to laugh. Kindness is also incredibly important. We are committed to creating and nurturing a diverse and inclusive environment. 

Flexibility: You’ll be able to work from home 2-3 days per week. If you need to start early or start late to cater to your family or other needs, we don’t mind, so long as you get your work done and proactively communicate. You can also work fully remote from anywhere in the world for 1 month each year

Financial benefits: We pay competitive market salaries and provide staff with generous paid time off and holiday schedules.  Additionally, you’ll be able to access our $1200 SGD pa flexi benefits scheme for home office equipment or health and fitness expenditure.  Certain staff at Sleek are also eligible for our employee share ownership plan and can share in the upside of our stellar growth trajectory as we work towards listing on a prominent stock exchange in the Asia Pacific region.

Personal growth: You’ll get a lot of responsibility and autonomy at Sleek - we move at a fast pace so you’ll be making decisions, making mistakes and learning. There’s also a range of internal and external facing training programmes we run. We’re also at the forefront of utilising AI in our space and are developing a regional centre of AI excellence. It is our intention that if you leave Sleek, you leave as a more well-rounded person and professional.

Sleek is also a proudly certified B Corp.  Since we started our journey in 2017, we’ve been committed to building Sleek as a force for good. In just over 5 years, we’ve joined a community of industry leaders like Patagonia, Ben & Jerry's, and P&G who are building an inclusive, equitable, and a regenerative economy. We have planted over 29,271 trees to reforest our ecosystem and saved 7 tons of paper from landfills by processing over 1.4M pages through SleekSign. We aim to be Carbon Neutral by 2030.

Interview process

The successful candidate will participate in the below interview stages. 

It might seem like a lot - but fear not - we come prepared! We anticipate the process to last no more than 3 weeks from start to finish depending on your availability.

Whether the interviews are held over video call or in person will depend on your location and the role. 

 Introductory call

• A ~30 minute video call with a member of our HR team to discuss your application and get a better understanding of your experience and expectations for the role

Case study

• You’ll have a ~45-60 minute chat with the Hiring Manager, where he or she will give you some real-life challenges that this role faces, and will ask for your approach to solving them.

Career deep dive 

• A ~60 minute chat with the Hiring Manager
• We’ll discuss your last couple of roles to understand your experience in more detail
• In addition, we’ll be trying to gauge where your strengths lie

Behavioural fit assessment

• A ~60 minute chat, usually with a member of HR or the leadership team
• We’ll dive into some recent work situations to understand how you think and work

Reference interviews

• We’ll have 2-3 short phone or video calls with references that you provide to us
• So as to not delay your offer, we may ask your permission to have these calls earlier on in the interview process

Requirement for background screening

Please be aware that Sleek is a regulated entity and as such is required to perform different levels of background checks on staff depending on their role. 

This may include using external vendors to verify the below:

• Your education
• Any criminal history
• Any political exposure
• Any bankruptcy or adverse credit history

We will ask for your consent before conducting these checks.  Depending on your role at Sleek, an adverse result on one of these checks may prohibit you from passing probation.

About Us:

VisionPower Semiconductor Manufacturing Company Pte Ltd (VSMC) is a new joint-venture 300mm semiconductor wafer manufacturing facility to be built in Singapore. We are looking for committed, resilient and passionate talents to launch a promising future that power the next generation devices and systems. If you share the same passion to pursue excellence, join us to make an impact and be part of something special!

Role Summary:

You will be responsible in leading a reliability engineering team to execute transfer technology qualification, reliability monitor, process change evaluation, and manage customer-focused reliability requirements.

Key Responsibilities:

• Establish reliability test laboratory and manage the daily operation.
• Implement and optimize reliability test methodologies, ensuring alignment with industry standards and client expectations.
• Conduct qualification specifications for transfer technologies, guiding teams in the development and execution of testing methodologies.
• Manage the execution of reliability qualification processes, ensuring continuous monitoring and timely interventions for corrective actions.
• Apply advanced statistical tools and quality assurance methods to proactively detect and address potential reliability issues.
• Assess reliability risks for customer products, providing strategic guidance to mitigate potential issues.
• Manage worldwide customer reliability specifications and requirements.

Education Qualification & Essential Experiences:

• Bachelor's degree or higher in EE/Physics/Material Science or other related engineering discipline.
• At least 15 years of experience in Integrated Circuit process and Reliability Assurance management.
• Strong knowledge of semiconductor device physics, wafer-level reliability, and statistical quality control methods.
• Experience in risk assessment and developing corrective action plans.

Personal Attributes:

• Strong leadership skills
• Excellent interpersonal, written, and verbal communication abilities.
• Ability to multitask effectively and solve problems efficiently.
• Enthusiastic and able to motivate a team to achieve exceptional results.

VSMC promotes diversity and inclusivity in our workforce; and hiring will be conducted in phases.es.

Assistant Teacher

Commencing on 3 February 2025

The Elementary School is open to expressions of interest from enthusiastic and qualified Assistant Teachers to support the classroom teacher with the delivery and teaching of the curriculum to lower elementary aged students.

Position requirements:

International Primary Curriculum (IPC) experience preferred
International School teaching experience is preferred
Assist the classroom teacher in daily classroom operations and administrative duties
Responsibility in working with individuals or small groups of students as and when required
Patience and nurturing manner in dealing with young students
Excellent communication skills, time management and adaptability.
Ability to work collaboratively in a team and participate in the wider school community.
Good references on request.
Qualifications:
A minimum Diploma in Education is required.

LOTTE Travel Retail Singapore is seeking A Human Resources Intern to join our dynamic team in the travel retail industry. LOTTE Duty Free operate 19 stores across 4 terminals in Singapore Changi Airport. With a commitment to providing exceptional shopping experiences, we are looking for a talented individual to support our human resources function and contribute to our continued growth.

As a Human Resources Intern, you will play a critical role in supporting the Talent Acquisition Team. You will have the opportunity to work in a fast-paced and diverse environment, collaborating with hiring managers and stakeholders across different departments. This role offers exposure to the travel retail industry and the opportunity to contribute to the expansion of our business.

For more information about our company and our global presence, please visit our [LinkedIn](https://www.linkedin.com/company/lotte-tr-singapore/) page.

Responsibilities

• Support in pre / post recruitment process, including sourcing, screening, pre onboarding administrations
• Coordinate and schedule interviews between candidates and hiring managers
• Ensure compliance with employment laws and regulations during the hiring process
• Provide regular updates on recruitment progress to the team, stakeholders and management

Requirements

• Degree or Diploma in HR Management or related discipline
• Fresh graduates who are able to commit 3 to 5 months of internship with immeidte avalability are welcome
• Good learning and working attitude
• Ms office knowledge (including Excel is a must)
• Knowledge of Employment Act will be an advantage

What do we expect from you?

The Sales Director is a senior leadership role responsible for driving the overall sales strategy and revenue growth for the hotel. The role focuses on building strong relationships with key market segments, identifying new business opportunities, and ensuring that sales targets align with the hotel’s goals. The Sales Director will lead the sales team to achieve operational excellence while maintaining the highest standards of professionalism and service.

How your day looks like:

Sales Strategy and Planning

• Develop and implement the hotel’s sales and marketing strategies to achieve revenue goals across room sales and other revenue streams.
• Conduct market analysis to identify trends, competitor activities, and opportunities for growth.
• Prepare and execute annual sales plans, including goals for key market segments.

Revenue Growth

• Drive room sales and ancillary revenue by securing business from corporate, leisure, group, and other target markets.
• Focus on high-value accounts to maximize profitability and ensure repeat business.
• Collaborate with the Revenue Management team to optimize pricing strategies and ensure alignment with market demand.

Key Account Management

• Cultivate and maintain strong relationships with existing clients, corporate partners, and travel agencies.
• Identify and secure new business opportunities to expand the hotel’s client base.
• Represent the hotel at industry events, trade shows, and networking opportunities.

Team Leadership and Development

• Lead, mentor, and manage the sales team to ensure high performance and achievement of sales targets.
• Provide regular training to enhance team members’ skills in prospecting, negotiation, and relationship management.
• Foster a positive, results-oriented culture within the sales department.

Collaboration and Coordination

• Work closely with the Marketing, Revenue Management, and Operations teams to align sales initiatives with overall hotel objectives.
• Support the General Manager/Senior Executive in preparing sales reports and forecasts for ownership and stakeholders and other ad hoc duties when required.
• in preparing sales reports and forecasts for ownership and stakeholders and other ad hoc duties when required.

Reporting and Analysis

• Monitor sales performance metrics and prepare monthly and quarterly reports.
• Analyze business trends and develop actionable insights to improve sales performance.
• Regularly review key account performance and adjust strategies as needed.

How do I deliver this?

Tell it like it is- Authentic, honest, you mean it, sincere, true.

Have fun and make friends - fun, energetic, whimsical, upbeat, “wink", casual.

I've got your back- Accountable, responsible, makes up for own promises, knows how to take ownership, follows - thru, dependable.

Play to win - Original, cutting edge, new, "outside the box”; open to new possibilities, different.

Right here, right now - Attentive, detail-oriented, always focused, always in the moment, precise, owns the guest.

• Provide exceptional service to guests by promptly welcoming and courteously serving guests in a can-do fashion, engaging in polite conversation when time allows.
• Be fully informed of beverage and menu offerings, in anticipation of guest needs and to deliver highly attentive service.
• Prepare drinks for cocktail service orders and have a passion for mixology. Maintain a safe, clean environment, which includes managing people with discretion and professionalism and occasionally diffusing difficult situations.
• Ensure the bar and its equipment are clean and fully functional
• Responsible for supervising ambassadors that are preparing and serving beverages at the hotel bar.
• Brief ambassadors on the preparation methods, service and the contents of the drinks list.
• Enforce safety regulations and sanitation standards for the storage areas for beverages.
• Creative development of signature beverage offering
• Prepare cocktails and other drinks for the guests.
• Ensure that the drinks, cocktails and other beverages in the bar are in accordance to the hotel standard drink recipes.
• Ensure that the operations in the bar are up to the Sofitel standards and service culture.
• Attend to guest complaints, requests and inquiries regarding the beverage and services.
• Lead and maintain a positive working environment
• Interact with customers, take orders for drinks and snacks.
• Plan and present bar menu.

Team Summary

The Risk & Data Solutions team is responsible for leading the strategy, prioritisation, development and delivery of Visa’s product roadmap for all risk and data solutions in the Asia Pacific markets in our Value Added Services (VAS) organisation. The team collaborates with local and global stakeholders to develop and scale Visa’s risk and data solutions for our respective markets.

What an Associate, Risk Products in the Risk Solutions team does at Visa:

The Associate, Risk Products plays an important role in the introduction of new non-card risk capabilities to the Visa Risk Solutions portfolio, specifically supporting Visa Protect for Account-to-Account Payments (VPAA), a pivotal solution that expands our risk capabilities in the A2A space. You will be supporting in the delivery, deployment and commercialisation of new non-card risk solutions (e.g. VPAA) across the AP region. The Associate, Risk Products will report to the Director Risk Products for New Capabilities.

You will have the opportunity to work with global and regional stakeholders, partnering with market teams to ensure local requirements are appropriately represented in product execution.  You will support the team across the full product lifecycle including core product delivery, development of GTM materials, product training and the establishment of sales pipelines.

Important to the role is a client-oriented mindset with an understanding of card and real time payment flows. Your passion for growing new business, exceptional stakeholder management skills and a market-focused approach will enable you to succeed in this role.  You must be able to operate as a member of a team with ownership of your own deliverables.

This role is based in the Asia Pacific Market Support Centre in Singapore and will work in partnership with our market teams in the delivery of ambitious product delivery and revenue goals.

Specific areas of accountability will include:

• Coordinating activities to bring new risk capabilities (e.g. VPAA) into the AP region.  This includes product governance, client management as appropriate and subsequent commercialization of the offering
• Supporting the development and management of sales plans to bring the product to market, accelerate adoption and driving commercial success to achieve product adoption and revenue goals for the AP region

• Assisting in development of product documentation to support client engagement sessions and product demonstrations

Why this is important to Visa

Growing value-added services revenue is a key strategic priority for Visa. As the Risk Product Associate, you will play a critical role in delivering against this priority by leading efforts to bring new risk capabilities into the region. You will collaborate with key global and regional stakeholders to deliver against aggressive targets for the AP region. 

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

We are seeking an experienced Executive Engineer, Underground Structures to join our team in Singapore, Singapore. In this pivotal role, you will lead the design and execution of complex underground infrastructure projects, ensuring the highest standards of safety, efficiency, and innovation.

• Oversee the planning, design, and construction of underground structures, including tunnels, underground stations, and deep foundations
• Develop and implement engineering solutions for complex geotechnical and structural challenges
• Manage project teams and collaborate with cross-functional departments to ensure timely project delivery
• Conduct detailed structural analysis and design for underground facilities
• Ensure compliance with local and international safety regulations and construction standards
• Evaluate and implement innovative construction methods and technologies to improve project efficiency
• Provide technical leadership and mentorship to junior engineers
• Prepare and review technical reports, design calculations, and construction drawings
• Liaise with clients, contractors, and regulatory authorities to address project-related issues
• Participate in business development activities and contribute to proposal preparation

This role will serve as part of a team that is responsible for managing a key financial institution headquartered in Singapore spanning multiple markets and business lines, with a specific focus on Commercial & Money Movement Solutions (CMS), as well as Acquiring, Ecosystems and Value-added Services. The team works closely with both internal and external stakeholders to grow the revenue and share of our business with this strategic partnership.

Key responsibilities include:

• Grow revenue and share with the FI client across CMS and Acquiring business areas, while also supporting Ecosystems and Regional partnership opportunities.
• Drive and secure Value-added Services VIK revenue with the client across Products, VCA, Marketing, VMS and more.
• Deal ownership and execution, partner closely with clients to keep track of deal terms and incentives utilization, to ensure their contractual targets and obligations are met or exceeded.
• Project management of key engagements with clients in the CMS, Acquiring, Ecosystems and Regional areas.
• Lead superior engagement with clients while also overseeing the day-to-day aspects across various client initiatives.
• Delivery of Commercial Quarterly Business Review with client stakeholders to review performance, identify gaps, provide recommendations and execute action items to grow business and revenue.
• Utilize a consultative sales approach that ensures Visa is familiar with the strategies and issues of the client and tailor Visa's engagement to address those needs.
• Develop a clear account plan and track it closely, drive engagements/collaboration with key stakeholders to deliver on these plans.
• Assist the client in meeting their business objectives and maximizing the performance of their Visa portfolio.
• Be astute with financial forecasting, and attuned to various dynamics that affect client and Visa business performance.
• Analyze and carefully monitor on an ongoing basis market trends, activities and competitor actions to enable the account team to develop and implement pre-emptive strategies and plans for the client.

We are seeking a highly skilled Senior Quantity Surveyor (M&E) to join our team in Singapore, Singapore. In this role, you will be responsible for managing and overseeing the financial aspects of mechanical and electrical (M&E) projects, ensuring cost-effectiveness and quality control throughout the project lifecycle.

• Prepare detailed cost estimates, bills of quantities, and tender documents for M&E projects
• Analyze and evaluate tenders, providing recommendations to the project team
• Conduct cost planning, value engineering, and life cycle costing for M&E systems
• Manage contract administration, including change orders, variations, and claims
• Perform regular cost monitoring and reporting, identifying potential cost overruns
• Collaborate with project managers, engineers, and contractors to optimize project costs
• Negotiate with suppliers and subcontractors to ensure competitive pricing
• Prepare monthly cost reports and final accounts for M&E projects
• Implement and maintain cost control systems and procedures
• Provide expert advice on M&E systems and components to the project team
• Stay updated on industry trends, regulations, and sustainable building practices

The position is responsible for the debtor’s function: processing credit application, invoicing, debt collection, AR cashiering, reconciliations and month end requirements. He/ She must ensure the accuracy of all charges and credits to the various debtor accounts and ensure they are posted on a timely basis. The Accounts Officer will manage the overall credit and receivable collection functions of the hotel in the most efficient manner in order to minimize the no-payment of accounts and potential bad debts. Also, to ensure that the hotel Account Receivable and credit policy and procedure is adhered by relevant departments.

Primary Responsibilities

Accounts Receivable Duties:

City Ledger

• To assess the customer's credit worthiness by research through various available sources and to recommend credit approval or disapproval to the Management.
• Process all Credit Applications, ensuring that the clients are notified promptly and professionally.
• In the AR module, set up AR accounts for newly approved credits and ensure creditors’ details are correct at all times.
• Accountable for the accurate processing of all AR accounts.
• Ensure that all Debtors’ invoices are accurate; all services invoiced supported by a valid guarantee of payment and the room rates correct.
• Check the room rates as reflected in the invoices are in line with the contracted rates accorded to the companies, airlines & agents. Any ad-hoc rates, the head of department has to be aware of the rates given by the sales manager.
• Follow up with Sales & Reservations Department if there is a variance in the room rates charged.
• Responsible for the timely transfer of the invoices to the city ledger and prompt mailing (or emailing) of the invoices to the debtors.
• Assist in dealing promptly with client queries on city ledger account. Answer debtors’ inquiries promptly and effectively.
• Complete a daily summary of all adjustments related to the City Ledger; ensure that it is distributed as necessary and reconciled with a PMS generated report at end of shift.
• Maintain proper filing procedures.

Credit Cards

• Ensure that all credit card transactions are verified for completeness and the accounts formally reconciled on a daily basis.
• Calculate and accurately post credit card commissions.
• Promptly investigate all credit card disputes, liaising with the Front Office and the banks.
• Ensure guest refunds are processed in a timely manner as per the hotel policy; with all supporting paperwork and required authorizations.
• To preform monthly credit card payment reconciliation.
• Ensure the operation procedures are in accordance with PCI-DSS compliances.

Month End

• Accurately process all Monthly Statements, ensuring that they are mailed promptly.
• Ensure that all Month End reports are printed and forwarded to the Director of Finance to prepare the balance sheet reconciliation. 

Credit Control Duties:

Credit Applications

• Process credit applications within 10 working days, ensuring that clients are notified promptly and professionally.
• The credit worthiness of all applicants is formally checked and approval must be received from the Financial Controller. 
• Review the credit worthiness of all existing non-Accor approved clients on a yearly basis.

City Ledger

• Ensure all invoices / statements are issued on a timely basis.
• Monitor the prompt follow-up of all overdue accounts and minimize the recovery delay.
• Implement effective inquiry response procedure for guests and management. 
• Ensure all travel agent commissions are timely processed and paid. 
• Report on monthly accounts receivable ageing analysis and detailed accounts’ ledgers.
• Conduct credit meetings at least once a month.
• Attend Credit Managers Group meetings to keep up to date knowledge of credit risks. 
• Appropriately manage all delinquent accounts, liaising with debt collectors where needed.
• Review and recommend accounts to be written off, providing appropriate documentation.

Guest Ledger and liaison with Front Office

• Liaise between Accounting Department and Front Office.
• Ensure PM accounts are checked on daily basis and transferred to city ledger within 48hrs from the departure date.
• Review the Advance Deposit ledger to ensure all the balances are either current or for future date.
• Inform Front Office Manager of any deviations from policy by Duty Managers, or Front Office Cashiers that may come to his/ her attention.
• Keep a record of accounts receivable, and subsequently issue invoice and statement promptly. Chase payment whenever it is not received on time.
• Ensure guest refunds are processed in a timely manner as per the hotel policy; with all supporting paperwork and required authorizations.
• To be ready and responsible when assigned to perform any other duties as designated by higher management.

This position is ideal for those who is passionate about solving challenging business problems and building applications that provide an excellent user experience. As a Staff Data Engineer, you will be an integral part of the Loyalty and Marketing development team, focusing on designing and building software solutions that leverage data to solve business problems.

The role is for a self motivated individual with strong foundational software engineering skills. The candidate will be extensively involved in hands on activities, including POCs, design, documentation, and development of new functionality. The candidate must be flexible and willing to switch tasks based on the team's needs.
Responsibilities:

• This position is ideal for an engineer who is passionate about solving challenging business problems and building applications that provide excellent user experiences. You will be an integral part of the Loyalty development team focusing on design and building of software solutions that leverage data to solve business problems.
• Strategic thinker and good business acumen to orient data engineering to the business needs of internal clients.
• Lead development and oversee programming testing functions to ensure that projects are securely delivered while fulfilling expectations.
• Identify opportunities for further enhancements and refinements to standards and processes.
• Lead by example, demonstrating accountability, mentoring junior team members, and by contributing to departmental procedures, best practices, and standards.
• The candidate will be extensively involved in hands on activities including POCs, design, documentation, coding, testing, implementation, and documentation of solutions for new development, system enhancements, and production support.
• Candidate must be flexible and willing to switch tasks based on team's needs.
• Development and programming functions to ensure that projects are delivered on time and within budget with good code quality.
• Work with architects, systems analysts, project managers, QA, and other developers to successfully implement business requirements while applying the latest available tools and technology.
• Responsible for the architecture, design, development, implementation of data based software applications. This includes working with both business and technical stakeholders to deliver high quality products and services that meet business requirements and expectations.
• Interact with business units to define requirements and modifications and use case to utilize in designing appropriate solutions.
• Provide recommendation on scope and scale of effort required to develop solution.
• Design, develop, document, and implement new programs and subprograms, as well as enhancements, modifications, and corrections to existing software Develop testing and debugging routines.
• Create documentation and procedures for installation and maintenance.
• Build and maintain relationship with global and virtual teams and third parties on software development or support issues.
• Identify opportunities for further enhancements and refinements to standards, best practices, and development methodologies.
• Work directly with Architects, System Analysts, Dev leads and QA team leads to manage the technical aspects of a development pipeline.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

We are seeking a highly motivated and experienced Project Lead to spearhead the development of cutting-edge hardware cybersecurity solutions that leverage the power of Artificial Intelligence. As the Project Lead, you will be responsible for leading a cross-functional team of engineers and researchers to design, develop, and deploy innovative solutions that protect critical infrastructure and sensitive data.

Responsibilities:

• Strategic Leadership: Define and execute the overall vision and strategy for the hardware cybersecurity AI project.
• Team Management: Build, lead, and inspire a high-performing team of engineers, researchers, and cybersecurity experts.
• Technical Expertise: Possess a deep understanding of hardware security principles, AI algorithms, and machine learning techniques.
• Solution Design: Architect and design innovative hardware cybersecurity solutions that integrate AI capabilities to detect, prevent, and respond to threats.
• Project Management: Oversee the entire project lifecycle, including planning, execution, and delivery, ensuring adherence to timelines, budgets, and quality standards.
• Collaboration: Foster strong collaboration with cross-functional teams, including hardware engineers, software engineers, cybersecurity experts, and AI researchers.
• Innovation: Drive innovation by exploring emerging technologies and trends in hardware security and AI.
• Risk Management: Identify and mitigate potential risks and vulnerabilities associated with hardware cybersecurity solutions.

Customer Focus: Understand customer needs and requirements, and deliver solutions that meet their specific needs

• Advanced degree in Computer Science, Electrical Engineering, or a related field.
• Proven experience in leading complex projects.
• Strong understanding of hardware security principles, including secure boot, hardware root of trust, and side-channel attacks.
• Expertise in AI and machine learning algorithms.
• Proficiency in programming languages such as C/C++, Python, and Verilog/VHDL.
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills.
• Ability to work collaboratively in a fast-paced environment.

Preferred Qualifications:

• Experience with hardware security certifications and standards (e.g., Common Criteria, FIPS 140-2).
• Knowledge of cloud security and network security principles.
• Experience with AI hardware accelerators and specialized hardware for machine learning.

If you are passionate about cybersecurity and AI, and have the skills and drive to lead a team in developing cutting-edge solutions, we encourage you to apply.

Performance Bonus: Our company recognizes and rewards high performance with competitive bonuses tied to your results.

Restricted Stock Units (RSUs): We issue RSUs to contributors, offering you a stake in the company's success and aligning your interests with our long-term growth.

Career Advancement Opportunities: We provide clear career progression pathways and support your development to help you reach your full potential.

Collaborative Work Environment: Join a team that values innovation, collaboration, and continuous improvement.

Visa’s Technology Organization is a community of problem solvers and innovators reshaping the future of commerce.   We operate the world’s most sophisticated processing networks capable of handling more than 65k secure transactions a second across 80M merchants, 15k Financial Institutions, and billions of everyday people.   While working with us you’ll get to work on complex distributed systems and solve massive scale problems centered on new payment flows, business and data solutions, cyber security, and B2C platforms.     

The Opportunity: 

We are looking for Versatile, curious, and energetic Software Engineers who embrace solving complex challenges on a global scale.  As a Visa Software Engineer, you will be an integral part of a multi-functional development team inventing, designing, building, and testing software products that reach a truly global customer base. While building components of powerful payment technology, you will get to see your efforts shaping the digital future of monetary transactions.   

Description:

As a Sr. Software engineer in Dispute Systems, you will be part of a global team that develops and maintains Visa Resolve Online, a web-based application that enables Visa clients to manage their disputes and chargebacks. You will use your Java skills and experience with various technologies to design, develop, test, and deploy high-quality code that meets very high business, security and resiliency requirements. You will collaborate with other teams, vendors, and stakeholders to ensure the smooth delivery and operation of the application. You will have the opportunity to learn and apply new technologies and frameworks, such as AI and generative AI, to enhance the functionality and performance of the application.

Responsibilities:

• Learn the Visa Dispute business domain, analyze requirements, evaluate different coding options and participate in scoping and sizing activities
• Design, develop, test and maintain code for the Visa Resolve Online application
• Communicate and collaborate effectively with team members including vendor partner teams
• Participate in the technology proof-of-concepts and learn new technologies and frameworks
• Understand and enhance coding guidelines and participate in code review processes
• Create and maintain technical documentation
• Collaborate with Product Owners, DevOps, Security, Automation and Level 3 Support teams to ensure alignment across initiatives.
• Deliver service excellence and innovation, create opportunities, consistently think and act ahead of the curve

**We do not expect that any single candidate would fulfill all of these characteristics. For instance, we have exciting team members who are really focused on building scalable systems but didn’t work with payments technology or web applications before joining Visa

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs. 

We Are Social is a global socially-led creative agency with unrivalled social media expertise. With more than 1350 people in 22 offices spanning four continents and over 80 people here in our Singapore office, we deliver world-class creative campaigns and strategies based on social insights, for forward-thinking brands. 

Join our team as a Copywriter Intern and help shape creative campaigns for leading brands across social and digital platforms. This is a hands-on role where you’ll collaborate with senior creatives and other departments within the agency, gain industry experience, and hone your copywriting skills.

Key Responsibilities

• Assist senior creatives in brainstorming and generating compelling copy ideas for advertising campaigns.
• Write engaging headlines, taglines, social media posts, and ad copy that resonate with target audiences and align with brand tone and strategy.
• Support the development of creative concepts by crafting initial drafts of scripts, storyboards, and campaign materials.
• Conduct research on social trends, competitor content, and audience preferences to inform creative decisions.
• Collaborate with designers, strategists, and other team members to ensure cohesive storytelling across visual and written elements.
• Edit and refine copy based on feedback, ensuring clarity, consistency, and creativity.
• Assist in preparing client presentations, pitches, and campaign reports.

Key Takeaways as an Intern

• Gain hands-on experience in the creative process of advertising campaigns, from concept development to crafting impactful copy and storytelling.
• Hone your writing skills across various formats, including social media, digital ads, and scripts, while learning industry-standard practices in copywriting.
• Understand the importance of collaboration and communication within a creative team to develop cohesive and compelling campaigns.
• Build a strong portfolio showcasing your copywriting work and creative contributions to real-world projects.
• Gain exposure to the advertising industry, including insights into client briefs, audience analysis, and the role of copy in driving engagement and results.

Who We're Looking For

• Strong command of grammar, a flair for language, a sense of humour and an eye for detail in editing and proofreading.
• Familiarity with different social platforms and an understanding of what content performs best on each.
• A strong social/cultural curiosity and a keen interest in social media/trends and technology.
• Passion for storytelling, with an ability to adapt tone and style based on brand guidelines.
• Creativity, curiosity, and eagerness to learn in a fast-paced environment.
• Ability to commit to a full-time internship of at least 5 months.

For internal use: #LI-MT1

Client is looking for Software Developers – Full Stack to design, develop and maintain high quality, world class software applications. This includes functional and technical design, coding, issues investigation and correction, application tesing and maintenance activities.

Role & Responsibility

• Designs and implements systems using a variety of languages (e.g., Java, Javascript, HTML, CSS, etc.)
• Writes and executes complete testing plans, protocols, and documentation
• Identifies and debugs, and creates solutions for issues with code and integration into application architecture
• Analyses designs to determine coding, programming, and integration activities required based on general objectives and knowledge of overall architecture of product or solution
• Ensure delivery within tight timelines and meeting the team’s expectation
• Get involved in the entire lifecycle of the SDLC
• Understand the requirement and ensure quality deliverables
• Ensure quality and optimized coding with proper documentation
• Develop unit plan and perform unit testing and provide continuously improved product experience
• Provide in-depth engineering support (debugging, performance optimizations, etc.) during the rollout phase to customers

• At least 2-5 years (5-8 years for senior) of experience in developing various applications for production
• Experienced in using clean code practices, and writing readable, maintainable code
• Good understanding of end-to-end application architecture
• Delivered at least one large-scale project to production
• Experienced in backend and/or frontend development
• Solid knowledge in Java technology (Java 8, Spring framework 4.0)
• Solid knowledge in Database technology (MYSQL/Postgres/Mongo database)
• Experience in designing, mock up, developing the UI of websites and/or web applications.
• Solid markup skills utilizing HTML5, CSS3, Bootstrap, Photoshop , Responsive Design.
• Experience in Restful API integration

Preferred Skills & Experience

• An interest in direct communication with customers, including non-technical audiences
• Software and services implementation experience within the Retail domain industry
• Retail domain knowledge: store operation, POS software functionality knowledge and integration knowledge with backend ERP systems
• Worked in high performance and cross-functional Agile software engineering teams that used practices like Kanban/Scrum/Lean/XP, Test Driven Development (TDD), Continuous Integration/ Continuous Delivery (CI/CD), etc.
• Experience with DevOps practices and Automation tools

About This Role:

This role will be part of a dynamic team to drive acquisition and business development for the bank’s commercial cards program. You will partner closely with key stakeholders across departments to support acquisition and ongoing management of commercial cards for SMEs and Midcap clients. The role will provide end-to-end support for acquisition efforts, marketing campaigns, post-sales support, and ongoing account servicing.

Responsibilities:

• Support acquisition and marketing campaigns for the bank’s commercial cards to deliver to acquisition goals
• Follow up on inbound customer leads generated from various touchpoints/channels e.g. branches, campaigns and contact centre
• Assist customers in signing up for the bank’s commercial debit and credit cards, and related commercial solutions
• Follow up on application enquiries and submission
• Work closely with internal stakeholders including contact centre, business support, legal and compliance to ensure a smooth card application process
• Maintain client satisfaction within a predefined standard turnaround time
• Serve as an internal reference for commercial cards product features, operational and technology aspects and SME and/or Midcap clients
• Demonstrate ability to look beyond issues by identifying root causes, identifying solutions and championing the initiative to improve / fix issues
• Act as a client advocate and having an end-to-end ownership to client issues
• Handle any other general administration duties and assist in ad-hoc projects as required