About the Team
Our Customer Success team at OpenAI is dedicated to partnering with our customers to help them embrace AI through the adoption of ChatGPT Enterprise and OpenAI API. Our customers span a diverse range of industries and maturity levels, from early-stage startups to established global enterprises. We see every interaction as an opportunity to inspire and accelerate each company or individual on their AI journey.
About the Role
We are looking for a Customer Success Manager to work directly with our largest and most strategic customers. You will be key to the success of our customers, driving adoption and ensuring they derive value from ChatGPT Enterprise and OpenAI API. Your responsibilities will include understanding customer needs and providing an excellent experience. You will collaborate closely with Sales, Product, Marketing, Partnerships, and Engineering teams.
The ideal candidate will have a proven track record of managing and growing Fortune 500 accounts, delivering strategic advice, and driving customer success. You should understand the motivations, business drivers, strategic goals, and desired outcomes of large enterprise customers (typically 1-3). You will lead cross-functional teams to explore new ways our platform can differentiate them in the market.
This is a remote role based in Singapore.
In this Role, You Will:
- Work with Fortune 500/Global 2000 organizations to bring ChatGPT Enterprise to large global customers.
- Create and implement customer success plans that outline goals, challenges, KPIs, and timelines.
- Strategize and execute initiatives to provide an exceptional customer experience.
- Manage the relationship with Product for large customers who are pushing the product's limits.
- Collaborate with the Partnerships team on strategies and models involving third parties and system integrators.
- Serve as an AI thought leader, combining industry expertise to drive the adoption of transformative technology, and share insights with the Customer Success team.
- Conduct use case development and enablement sessions across regions and business lines.
- Collect and share customer feedback with internal teams to inform product planning.
- Work closely with Sales to ensure seamless handoffs between pre-sale and post-sale processes.
- Proactively address potential risks to renewals or user churn and work with internal teams to resolve issues.
- Foster customer advocacy and facilitate customer testimonials and case studies.
- Travel approximately 15% of the time to nurture strong relationships and better understand customer goals.
You’ll Thrive in This Role If You:
- Have 8+ years of experience in customer success (or similar roles), preferably with technical enterprise products.
- Have 5+ years managing relationships with large, global, complex organizations.
- Have experience working with global 1000 Enterprise customers and managing success programs across multiple stakeholders.
- Are skilled at building deep relationships within complex, matrixed organizations.
- Have served as a thought leader with your customers.
- Possess exceptional presentation and communication skills, especially with executives and leaders.
- Can identify product pain points and customer challenges.
- Have a humble attitude, a strong desire to help others, and a commitment to continuous learning.
- Are highly motivated, with excellent problem-solving skills and the ability to manage multiple projects effectively.
- Are personally committed to fostering the safe and ethical development of AI.
About OpenAI
OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of AI capabilities while focusing on safety and human needs. Our mission requires us to embrace diverse perspectives, voices, and experiences from all parts of the world.
We are an equal-opportunity employer and do not discriminate based on race, religion, nationality, gender, sexual orientation, age, veteran status, disability, or any other legally protected status.
For US-Based Candidates:
We will consider qualified applicants with arrest and conviction records in accordance with the San Francisco Fair Chance Ordinance.
We are committed to providing reasonable accommodations to applicants with disabilities. Requests for accommodations can be made via this link.
Privacy and Equal Opportunity:
For more information about our policies, please refer to the OpenAI Affirmative Action and Equal Employment Opportunity Policy Statement and OpenAI Global Applicant Privacy Policy.
At OpenAI, we believe AI can help tackle global challenges, and we are committed to ensuring the benefits of AI are shared widely. Join us in shaping the future of technology.
