Roles Description

The role will be a Digital Marketing Account Manager (AM). The AM will be handling our clients' Digital Marketing campaigns. He or she is also expected to be managing our clients and optimise their campaign to the best practices.

Specific Responsibilities

The main responsibilities of the role are to conceptualise, set up, optimise the performance of the digital marketing accounts, and update clients regarding the campaign performance.

Competencies

The trainee will have an in-depth understanding of Digital Marketing and also gain the confidence of client management. He or She will be able to set up and run the campaigns independently. In addition, he or she would be analysing data to optimise the campaign performance.

Duration of Traineeship

6 months with a high possibility of extension and pay increment if AM can deliver up to the company expectation.

Approved Training Allowance

· Fresh Gradates: $2100

· Non-Mature Mid-Career Individuals - $2000

· Mature Mid-Career Individuals - $2500

Education Qualification

Diploma and above

Note

This position is open for both recent graduates and mid-career individuals (mature and non-mature). Graduates interested in this position should possess a Poly Diploma Qualification. Mid-career individuals from any qualification level can apply.

For company info, please visit: https://www.impossible.sg

• Act as the first point of contact for all user support related queries regarding the core Applications (L1 and L2 support)

• Participate in the knowledge transfer of the BC team before handling the BAU for new Solutions

• In charge of the inventory of all the Applications used in the company as well as regular check of Active and Inactive Applications

• Responsible for taking internal and external calls from the users regarding Application related incidents or service requests

• Ensure proper documentation, notification, escalation, tracking, and follow up of all incidents/ service request

• Regularly provide statistical reports about support cases and incidents

• Dispatching all incoming tickets for the Service & Support team

• Responsible for assigning, resolving and escalating user request tickets

• Collaborate with other IT Teams on Projects

Responsibilities

· Meet or exceed quarterly team revenue targets

· Understand and develop the Indonesia market, identify and convert target customers

· Manage contract negotiations and salesforce reporting

· Provide strategic direction to the sales organization and support to sales representatives as they manage deals from first contact to close

· Work on the continuous improvement of sales processes and procedures

Requirements

· University degree in a relevant field or extensive professional experience

· Personable and diplomatic in handling clients from all levels, with an understanding of regional market needs

· Minimum 3-5 years of experience with a strong business development background in sales

· A proven track record of sales achievement as a sales representative

· Experience managing a team of quota-carrying sales talent

· Experience directly managing a pipeline of complex, large deals

· Exemplary communication skills, both written and verbal, with the confidence to develop and present ideas to varying levels of audiences

· Deep understanding of the sales process as it relates to Large Enterprise and Mid-market companies

· Hands-on leader who strikes a balance between strategic vision and tactical execution

· Fluent in Indonesia and English both in speaking and written