As a Principal at IQVIA, you will be responsible for working directly with clients to provide value added input, to develop business opportunities that will lead to additional starbursts and to deliver projects built around strategic issues. Your paramount duty lies in ensuring an elevated level of client satisfaction. You typically operate within a specific Center of Excellence (CoE) domain, but your purview may extend across multiple areas of expertise and clientele.

• Assuming the principal ownership of client engagements, bearing the ultimate responsibility for client contentment and the delivery of superior quality and value.
• Meeting or surpassing designated revenue goals through the development and delivery of insightful, value-driven solutions addressing intricate client challenges.
• Taking charge of making a significant and measurable impact on clients through all engagements.
• Proactively identifying new revenue prospects among existing and potential clients, ensuring a continuous influx of business from client interactions.
• Leading the development of proposals to ensure they are actionable, on-point, and timely for clients.
• Managing client interactions and ensuring the project team achieves efficient and effective project delivery.
• Serving as a solutions-oriented authority, both internally and externally, by applying consultative problem-solving expertise.
• Identifying industry and client-centric issues of significance and collaborating with CoE Leaders and/or Geographic Leaders to forge tangible and commercially viable offerings.
• Enhancing awareness of IQVIA in the marketplace through engagements such as speaking at events, client meetings, publications, and more.
• Actively fortifying your subject matter expertise through hands-on experience, participation in conferences, symposiums, and other professional knowledge-sharing platforms.
• Proactively mentoring, coaching, and sharing subject matter expertise with others to elevate our capacity to deliver world-class solutions for clients.

Requirements:

• 10+ years of experience in the life sciences or consulting industry.
• Demonstrable aptitude in analytical, interpretative, and problem-solving skills.
• Proficiency in written and verbal communication, including presentations, chairing meetings, facilitating workshops, and business and report writing.
• Strong capabilities in managing large-scale or multiple projects, adeptly prioritizing to meet deadlines while consistently delivering high-quality outcomes.
• Experience in leading sizable and multidisciplinary teams.
• A track record of developing credible relationships with senior-level managers and executives in the healthcare/life sciences industry.
• Outstanding interpersonal skills, enabling effective collaboration within and across the organization to achieve team objectives.
• A knack for contributing to business development through lead identification and proposal development.
• Knowledge of key issues and contemporary developments in the life sciences sector.

Job Profile:

• Processing payments for trade transactions and passing entries to facilitate journaling of AP related transactions.

• Support in executing various banking related transactions.

• Support Accounts Manager in any ad hoc requirements as per need.

• Filing and upkeep of documents.

Job Requirements:

• Knowledge of working/exposure in ERP environment or automated accounting software - preferably Microsoft Dynamics Business Central.

• Education requirements : Diploma/ Bachelors Degree.

• Minimum 2-5 years experience in accounts department preferably in a trading company.

MAIN TASK

As Store Manager the person will manage day by day operations in the Singapore Store.

According to the Marketing and Sales Strategy the daily tasks will include sales responsibilities, showroom management as well as events management.

MAIN ACTIVITIES

Customer management

• Welcome and engage every guest providing the best customer experience.

• Manage or assist the showroom walk-ins, supporting the team with showroom visits previously booked.

• Work with Business developers to constantly increase the traffic within the Store.

• Report precisely daily activities, register visitors and leads through CRM system (Sales Force).

Showroom Management

• Maintain the showroom and the services offered with the high company standards and values.

• Ensure the Showroom is always in perfect condition (clean and tidy)

• Organize, manage, and supervise the showroom’s maintenance together with the local suppliers.

• Manage the Marketing tools and ensure their constant availability through a dedicated inventory to be kept always updated (catalogues, samples, folders, branded gadgets).

• keep he space always updated and upgraded with the last merchandising & marketing set-up.

• Assisting in the development of the presentation for the renovation, based on the Company indication.

• Support the management of the main social media channels and local adv campaigns.

• Report daily activities through the CRM system (Sales Force).

Event Management

• Plan and organize event in advance respecting theme and budget assigned.

• Be responsible for the execution of the event according to company standards and Values (invitations, catering, logistics, adv, mailing.)

Admin/Desk Office activities

• Manage the general email account and phone and Whatsapp contact.

• Support the sales team by preparing samples and the relative shipments (either locally or oversea) for Customer , Architect Studios, Design Studios, Contractors, Developers.

MUST HAVE

• Degree in Architecture/Interior Design/Economics

• Experience in retail/product promotion and showroom management

• Fluent English for handling English speaking people ; other language will be at advantage as need to interact with counter part in Italy

• Passion for architecture and design

• Good communication skills

• Organization and problem solving skill

• Proficient in Microsoft office software (Word, Excel, Power Point

• Leading Asset Management Company
• Vibrant Working Environment
• AWS + Performance Bonus

Responsibilities:

• Working in a team to provide facilities management services such as (housekeeping/cleaning, carpark operations, security and fire safety) to maintain the building to its high standards.
• Liaise and supervise contractors and technicians.
• Identify defects and implement improvement works.
• Attend to feedbacks and services requested by the tenants.
• Handle administrative duties such as calling of quotations, issuing work orders and any ad-hoc duties assigned.
• Reporting to Building Manager.

Requirements:

• Diploma in Building Services / Engineering or equivalent.
• Minimum 2 years of experience managing commercial buildings.
• Good interpersonal skill, responsible and ability to manage multi-tasks simultaneously.

Working Location: Raffles Place

Working Hours: Mon- Fri 8.30am - 6.00pm

To apply, please submit your detailed CV with the following details for faster processing:

• Reason for leaving
• Expected salary
• Earliest availability date

You may also visit our careers page at https://www.careers-page.com/cadmusresources/job/L33XXW4V to upload your CV.

We regret that only short-listed candidates will be contacted shortly.

RESPONSIBILITIES

• Works with Electrical & Instrument Engineers and vendors contribute to Plant E&I Equipment Reliability and continuous improvement that fit for purpose for Process Improvement, with the objective to improve process/ occupational safety, improve product safety/ quality, reduce energy consumption, improve production capacity/ productivity and reduce costs.
• Support Electrical & Instrument Engineers for plant maintenance related troubleshooting and problem solving to ensure plant equipment uptime and achieve KPI set for the Maintenance department.
• Support maintenance manager to achieve KPI set in all aspect, such as Safety, Quality Productivity and provide technical support in all the aspect of plant maintenance
• Act as Maintenance Subject Matter Expert for various E& I system in Production Process.
• Troubleshoot E&I system trouble, perform root cause analysis and propose corrective and preventive measures ensure action items fallow up close until the end.
• Ensure LT Plan updated and all document in order for Customer audit and fallow up customer audit and other audit action items fallow up till the end.
• Manage and control documents related to Instrument and Control System.
• Participate actively in HAZOP studies and fallow up action items as per process safety requirements.
• Participate in Company EHSQ program and cooperate with its promotion and improvement
• Collaborate with other departments in Management systems such as ISO9001, ISO14001, ISO45001, SS651, IATF16949, Safety Case regime, Energy management system and ISCC plus as process engineering function
• Perform study as Maintenance Function such as NRW, MOC and as per request from other departments.
• Keep and maintain safe and health work environment
• Support in implementation and participate in the continuous improvement effort in the areas of Safety, Quality, Environment and Health Management System (for example SS506 part 3, ISO 9001, ISO14001, OSHAS18001, IATF 16949).
• To have a legal obligation to act in a responsible manner for the safety of themselves and other persons who may be affected by their actions or omissions at work.
• Assist the Management in ensuring that Major Accident Hazards are reduced to As Low as Reasonably Practicable (ALARP) and escalate when necessary.

REQUIREMENTS

• Bachelor’s degree in Electrical/ Electronic Engineering, Instrumentation & Control Systems or equivalent.
• Working experience in Petrochemical Industries.
• Expert in Plant Electrical, Instruments, Distributed Control System (DCS), and Programmable Logic Controllers (PLC) Maintenance.
• Familiarity with IATF 16949 standard (Preferred)
• Familiarity with ISO9001, ISO14001, ISO45001 and SS651
• Functional Safety System Maintenance and testing and in accordance with IEC standard requirement.
• Familiarity with Electrical installation system maintenance requirements and standard
• Able to multi-task and handle a wide spectrum of responsibilities.
• Good interpersonal skills and strong analytical skills.
• Able to fit with company values; Sincere, challenge spirit, creative

HOW TO APPLY:

Interested applicants, please click on “Apply Now” or submit your resume to [email protected]

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Chong Kar Mun

EA Personnel Reg No: R2089894

Responsibilities:

• Manage pipelines via channels such as sourcing, screening and referrals for multiple, complex searches to find and engage key technical talents of all levels.
• Collaborate closely with the Recruiting team (Recruiters, Coordinators, other Sourcers) & hiring managers throughout the recruitment lifecycle to ensure business's needs and goals are fulfilled.
• Develop a holistic business understanding and manage stakeholder relationships including HR, hiring managers, and external partners.
• Own and drive innovative sourcing strategies, initiate new projects and/or optimise current processes to improve recruiting process and efficiency
• Conduct complex data analysis and share up-to-date, accurate, and value-adding market intelligence to business leaders to support business growth.
• Prequalify potential candidates to determine their qualifications
• Manage candidate communication throughout the recruitment process and providing feedback.

Qualifications:

• Sourcing experience in a high-volume environment (via search firm or in-house recruiting environment)
• Proven experience with research/sourcing tools (ie. Boolean, LinkedIn and other alternative sourcing techniques) to identify & engage passive candidates within the internet industry talent space. .
• Excellent interpersonal skills with the ability to build rapport quickly with stakeholders and communicate effectively across all levels of the organization internally, as well as externally.
• Experience partnering with recruiters, hiring teams and external partners across different offices.
• Ability to contribute in a fast-paced, dynamic work environment and prioritize multiple functions and tasks.

• Location: 4 mins walk from Tanjong Pagar MRT
• Mon - Fri, 8.30 am - 6 pm
• Basic + Commission + Allowances
• Opportunities for advancement within the company.

The client is a prominent company in the Pest Management industry, specializing in systematic approaches to effectively manage, eliminate, and prevent pest infestations across diverse environments.

Responsibilities:

• Proactively pursue new sales opportunities.
• Foster and strengthen relationships with new and existing customers.
• Create and deliver tailored presentations to potential clients.
• Drive partnership initiatives, fostering beneficial agreements.
• Continuously enhance partnership processes for acquisition, selling, development, implementation, and retention.
• Address sales inquiries via email and phone promptly.
• Professionally negotiate deals and manage objections or complaints.
• Provide ongoing sales support to current clients.
• Collect market and customer data for analysis.
• Generate sales reports as needed.
• Meet individual sales goals, KPIs, and manage account receivables.
• Execute tasks delegated by the Business Development Head when required.

Requirements:

• Minimum of 2 years of applicable experience in sales or business development.
• Excellent oral, written communication, and presentation abilities.
• Focused on results, self-motivated, and capable of independent work.
• Able to pivot strategies and approaches to meet evolving market needs and opportunities.

HOW TO APPLY:

Interested applicants, please click on “Apply Now”

We regret only shortlisted candidates will be notified.

Stafflink Services Pte Ltd

EA Licence No.: 04C4294

EA Personnel: Rafidah Binti Abdul Rashid

EA Personnel Reg. No.: R1439911

Job Responsibilities:

• Observe guests and patrol lobbies hotel areas as well as back of house areas.
• Conduct investigations and keep superiors informed on incidents involving disturbances, accidents, losses, thefts and more.
• Ensure that the Security Check Point is manned and clean.
• Check and ensure that the books, files, security passes, Identity cards and keys in the Security Room are in place.
• Register all Visitors, Part-Timers, Contract Workers, and Casual Labour and issue them with Security Passes. Check their possessions subsequently when they leave the building.

Job Requirements:

• Minimum 1 year experience in a similar role, preferably
• Ensure neat, clean and functionally operating department at all times.
• Manage the Hotel’s assets in all areas to protect their long term investment value.
• Maintain a register of all service equipment maintenance and breakages; ensure that regular programmed maintenance is carried out to manufacturers’ specifications.
• Report any loss or damage to Hotel, guests or ambassador assets on the appropriate incident report form.
• Ensure confidentiality and secure storage of all intellectual property and data bases, both hard copy and electronic. Adhere to company internet and email policy

• Working hour: 9am--5:30am Mon-Fri, 9am--12pm Sat(Once a month)
• Location: Tuas West
• MNC company

My client is MNC Marine Engineering company looking for Sales Coordinator.

Job Description:

• Organize and facilitate the sales team's activities, including the preparation of quotations, overseeing the order process until payment is received, and maintaining document filing systems.
• Collaborate with various stakeholders to coordinate the deployment of engineer(s) on vessels, both locally and internationally.
• Monitor and follow up on inquiries, ensuring proper documentation is maintained throughout the process.
• Cultivate and nurture positive relationships with both existing and potential customers.
• Provide regular status updates to the Operation Department regarding ongoing and potential service jobs.
• Maintain accurate sales records and ensure their orderly arrangement.
• Generate quarterly sales reports for management review.
• Pursue the resolution of outstanding invoices.
• Undertake any additional responsibilities as assigned by the Manager.

Job Requirements:

• Hold a degree or diploma.
• Fluent in both written and spoken English.
• Proficient in MS Office.
• Possess an understanding of sales principles and customer service practices.
• Demonstrate the ability to work well within a team and exhibit self-motivation.
• Minimum of 2 to 3 years of experience, with a preference for backgrounds in marine, engineering, or logistics

HOW TO APPLY:

Interested applicants, please click on “Apply Now” to submit your resume.

We regret only shortlisted candidates will be notified.

Stafflink Services Pte Ltd

EA Licence No.: 04C4294

EA Personnel: Chua Xue Min (Joesefyn)

EA Personnel Reg. No.: R23113090

Job Description:

• Manage & strategize organic search traffic and organic keyword ranking campaigns on Google search engine.

• Observe & analyze trends in SEO campaigns to regularly provide insightful and actionable data.

• Review and analyze client sites: conduct competitive analyses, powerful keyword research, organic ranking tracking, and web monitoring.

• Present and execute strategies for growth, optimizations, backlinking, and areas of improvement for client campaigns.

• Recommend changes to website architecture, content, internal linking, and other factors to improve SEO positions for target keywords and increase organic traffic growth.

• Assume full ownership of assigned campaigns to ensure the delivery of KPIs.

• Collaborate with internal teams to complement and enhance both clientele support and overall marketing campaign performance.

• Planning and execution of SEO campaigns: backend set up, on-site optimization, off-site optimization, and measuring impact and effectiveness.

• Keep up-to-date on SEO news and updates, Google’s algorithm updates, and various SEO strategies and recommendations to test and implement.

Experience & skills required:

• Strong hands-on experience with organic search platforms such Google Analytics, Google Search Console, WordPress, Ahrefs, ScreamingFrog, SE Ranking, and other SEO platforms are highly desirable

• Analytical, performance-driven, meticulous with data, strong research and communication skills

• Adaptable, teachable, a problem solver, and able to handle multiple priorities

• Working knowledge of search engine optimization algorithms, best practices or have a good understanding of the basics

• Able to create relevant, engaging, and effective content and/or editing for websites, services, and programs pages, meta page descriptions, blog articles, etc.

• Google Analytics certified individuals, WordPress & Shopify familiarity (or other content management systems e.g., WIX, Squarespace, PrestaShop, Umbraco, Joomla), and basic knowledge of HTML, J-SON LD or CSS are preferred

• At least 1-year experience in SEO or the digital marketing industry

• Permanent position with flexi benefits
• Shift allowance + transport allowance
• Willing to work shift
• Degree holder major in Chemistry / Chemical lab testing experience
• Candidates with no experience are welcome

Job Description

• To continuously plan, organise and perform routine QC analysis of incoming material, in-process and finished process samples in accordance to documented testing methodology. Planning and co-ordination of the workload is required to meet the demands of other departments and the wider business.
• To be responsible for making daily decisions on any QC results, problem solving skills are required to ensure only true results are accepted which could have a minor impact on the business.
• Proactively identify and initiate continuous improvements to products and systems used within QC.
• To carry out short term projects involving non-routine analysis (upto six months). This includes customer complaint investigations which requires problem solving which could be based on vague information, involving multiple departments and knowledge of the site products.
• May be responsible for calibration of equipment and maintenance of the records follwing routine procedures.
• To liaise and communicate daily (both verbal and written) correct results and information to the appropriate departments in a timely manner. Accurate results and attention to detail ensures that the customer receives the correct quality of product to their specification requirements. This minimises the number of quality complaints and claims from the external customers.
• Role holders provide guidance to plant operators when in the laboratory and assume full responsibility of the QC laboratory outside of standard working hours. To work with no supervision outside normal hours.
• Decision making that impacts other departments will be through referral to line managment or shift managers (or equivalent) outside normal hours.
• To supervise and train new members of the department together with providing information and awareness of products and test methods.
• The role requires the job holder to have a good knowledge of site analytical techniques.

Requirements

• Degree holder major in Chemistry, candidate with no experience are welcome to apply
• With Chemical lab testing experience added advantage
• Willing to work in shift
• Willing to work at Seraya, Jurong Island

Kindly be informed that only shortlisted candidates will be notified.

Triton AI Pte Ltd

Registration Number: R23118389

EA: 21C0661

Responsibilities:

• Support in all phases of an audit from the planning stage to audit report publication
• Perform internal audit reviews and access effectiveness of internal controls
• Perform risk discussions and assessments of risk profile and highlight key risk for reporting
• Identify systemic / emerging issues, weaknesses in processes and internal controls and accountable for engaging with line management and making practical and value-added recommendations and following up on audit findings to ensure adequacy and timeliness of corrective actions.
• Prepare a clear and concise written audit reports and presentation materials to Management and Audit Committee
• Undertake other types of advisory work such as internal control policy development, financial due diligence, investigations services and sustainability and ESG advisory projects.

Requirements:

• Relevant qualification in Accounting/Finance/Business (e.g. diploma and above)
• Relevant experience in internal or external audit or sustainability strategy of at least 1 year (applicable for consultant) or more than 1 years (applicable for senior consultant)
• Strong command of English and Chinese languages are pre-requisites as the part of the client portfolio is China based
• Good report writing, presentation, interpersonal and analytical skills
• Good interpersonal and communication skills
• Regional travel of up to 50% is required
• Able to work independently
• Positive work attitude and good team player

General details:

• Working days – 5 days per week
• Working timing – 8.45am to 5.45pm
• Working location – Tanjong Pagar

The Role

My Client is a global Infrastructure and Corporate Firm and they are looking for a Group Compliance Manager to join the team in Singapore. They are a leading Conglomerate with multiple businesses and we are looking for candidates who are keen to grow their career in a leading brand name within the industry.

Responsibilities

• To implement and roll out Compliance, Internal Controls, and Anti Bribery Framework
• Develop and ensure that internal Compliance and Controls policies are robust
• End to end Compliance duties such as Anti Bribery, Code of Conduct, FCPA etc
• Spearhead new Compliance programs such as Sanctions and provide advisory to the business leaders
• To support any new systems and training related to Compliance
• Ensure that the Compliance polices are in line with local laws and regulations
• Implement new Data Privacy policies and procedures
• Any other adhoc Compliance related projects and processes.

Requirements

• Minimally 7 years of Compliance experience in a Corporate setting
• Strong understand of functions across Audit, Risk, and Internal Controls
• Ability to work independently and remotely with global stakeholders.
• Strong interpersonal skills with the ability to influence senior leaders

Take charge of this opportunity to welcome a new career challenge in 2024.

EA Personnel No R1985201

BeathChapman Pte Ltd

Licence No 16S8112

JOB DESCRIPTION

We are looking for an independent, responsible and pro-active audit associate.

MAIN TASKS AND RESPONSIBILITIES

Responsibilities include collaborating with team members to deliver high quality statutory audits and delivering a positive client experience. You will work closely with managers and team members on client management and practice development.

SKILLS AND ATTRIBUTES

· Degree/Diploma in Accounting or equivalent; CPA, CA, ACCA, ACA or equivalent is highly desirable

· Strong technical accounting skills with proficiency in accounting and auditing standards

· Strong client service and communication skills with a demonstrated ability to develop and maintain outstanding client relationships

· Build rapport and collaborate effectively with others, creating a positive team environment

· Seek opportunities to learn and make constructive suggestions for improvements

· Respect various cultures and diversities

· Adapt communication style to meet the needs of the situation and targeted audience

· Ability to handle multiple engagements and competing priorities in a rapidly growing, fast-paced, interactive, results-based team environment

· Strong verbal, written, and presentation skills

· Excellent analytical, organizational, and project management skills

· Strong computer skills including proficiency in Microsoft Office Suite and audit preparation software

· Proficiency in CaseWare is preferred

· Ability to work additional hours as needed and travel to various client sites

· 0 to 2 years of progressive audit experience

WHAT WE CAN OFFER

· Competitive remuneration

· An inclusive and collaborative work environment

· A corporate culture where we value diversity and your value and knowledge counts

· Opportunities for continuous professional and career development within our Singapore firm or our member firms across the globe

· We offer you competitive salary and benefits, many opportunities to grow and the chance to work directly with local and multinational clients.

·       Prepare/ review Management Accounts, customized reporting packages, Statutory Accounts

·       Prepare/ review monthly payroll and other expense disbursements, as well as year-end remuneration returns and tax clearance

·       Prepare/ review GST returns, corporate tax return, withholding tax and COR

·       Prepare/ review administrative/ payment processing

·       Liaise with auditors and regulators, answering queries of behalf of clients

·       Responsible for billings, fee negotiations and recovery for each client engagement

·       To set and manage the deadlines of the portfolios of clients in accordance with the agreed calendar defined for each client

·       Provide excellent client service and ensure deliverables timelines are met.

·       Monitor and control the workload of the team

·       Communicate effectively with the team to ensure they are aware of deadlines and expectations in terms of timing

·       Identify training needs and opportunities within the team.

·       Ensure that Ocorian policy and procedure are adhered to

·       Review current process flow for improvements and assist in the implementation of recommendations

·       Identify problems and issues and apply problem solving skills to provide solutions

·       Participate in new client prospects meetings, when required, and the subsequent onboarding process.

·       And any other such duties that might be reasonably required for this role

·       Your job scope of job may be revised at the discretion of the Company according to the needs of the business.

#LI-DL1

• Support the Media Director in ensuring that we deliver high client satisfaction scores (which means we constantly have a pulse on the relationship)
• Lead on day to day running of the account with clients & agency partners
• Assist in mentoring, and developing team members
• Develop and execute integrated media plans across various offline and online channels with the goal of driving client business objectives: account openings and card sign ups.
• Manage daily workflow of top, mid and bottom funnel campaigns. Collaborate with cross-functional teams to ensure the integration of media plans with overall marketing strategy.
• Propose and manage client media budgets to drive business targets.
• Overlooking and optimizing performance marketing campaigns across the channel mix including SEM, programmatic display, paid social and retargeting to drive leads and conversions.
• Ensure best practice for Search, Programmatic Display and Social buying and planning
• Ensure on-going test and learns to drive campaign performance
• Make in-depth recommendations based on strong grasp of analytics, marketing & research concepts
• Assist in mentoring, and developing team members

Key responsibilities include

• Support with optimization of existing portfolios including quarterly performance reviews, competitive landscape assessment, understanding of new trends and insights. Work with markets to ensure alignment to align on initiatives and actions.
• Drive higher and deeper penetration of Value-Added Services, new solutions and capabilities across multiple markets
• End-to-end management of key strategic projects for clients - Define project scope, tasks, goals, and deliverables and manage project activities through the sales and implementation cycles. Leverage appropriate Visa assets and resources to provide an exceptional implementation and integration experience to clients.
• Lead and facilitate product workshops / discussions / ideation sessions with clients in person or online to drive product engagement to new levels.
• Proactive product support that positions Visa as a strong partner and differentiator to achieve greater engagement, preference, and mindshare. Develop own product expertise over time to proactively advocate, as a subject matter expert to clients and internal stakeholders.  
• Ensure compliance with all product mandates across GCs with supported narratives and implementation support to clients.
• Set out key client strategy and roadmap for growth, work with client organizations and internal teams to ensure execution and delivery of key growth targets.
• Build breadth and depth in coverage across working level as well as key senior stakeholders.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

The position assists the Restaurant Manager in supervising the overall operation and service standards of the outlet to meet and exceeds guest’s dining experience expectations.

Main responsibilities include, but are not limited to, assisting the Restaurant manager in creating a Food and Beverage destination within Raffles Hotel Singapore, maximising revenues, achieving financial and quality targets, marketing, confirming required staffing levels, conducting training and development of team members.

Primary Responsibilities

Oversees Daily Operations and Achieving Targets

• Works closely with the manager to forecast sales, covers and payroll costs.
• Supervises the daily operation and ensures sufficient manning coverage for operations.
• Assigns the supervisors with responsibilities and tasks that they are best suited for.
• Ensures that all duties, tasks and services are carried out according to the required standards as prescribed by the hotel.
• Consistently adheres to timeline of deliverables.
• Maintains consistency in quality of food, beverage and service above all else.
• In the absent of the manager, attends briefings and meetings held by the department and updates all latest policies as needed.
• Possesses in depth and supervision knowledge of all food and beverage menus and its preparations and presentations. This includes in depth and supervision knowledge of bar and wine operations.
• Detailed knowledge and experience in establishing, training and executing sales techniques and marketing plans.
• Ensures cleanliness and appearance of the restaurant and related areas at all times and takes immediate action if needed or required.
• Familiarises self with the hotel’s applicable processes, software and technologies (e.g. Micros, Avero, Material Control, etc.).
• Is present in the operation during all meal periods.

Provides a Leading and Consistent Guest Experience

• Is pro-actively engaged in guest service.
• Promotes sales through direct guests’ contact.
• Constantly obtains guest feedback during operation to ensure satisfaction and builds loyal following/return guest’s database.
• Handles guest complaints and comments competently and swiftly.
• Leads the service team to personalise guest experience and in accordance with Hotel Standards.
• Builds strong relationship with local guests and builds loyal following as foundation for a successful operation.
• Maintains levels of confidentiality and discretion of the guest, colleagues, operator at all times.

Management and Leadership of Outlet

• Is a mentor and role model.
• Proactive, innovative with in depth Food & Beverage and market knowledge.
• Executes hands-on leadership by actively engaging in colleague support and guest service during all major meal periods.
• Leads and supports the team to be consistent in service standards, executes a collaborative and enabling leadership style. Provides regular team meetings for training and arranges examinations for the team members to achieve higher standards and skills.
• Drives the team to achieve common goals and builds strong team work.
• Uses the performance review process to identify and develops talent for growth.
• Manages performance issues by using various coaching styles.
• Displays cultural affinity and shows empathy to all team members.
• Assists the manager to coach and trains team members to prepare them to move to the next level within 14 – 24 months.
• Works closely with the manager to review work performance of all colleagues to make sure that established procedures and policies are being followed.
• Enforces and upholds highest standards in discipline and knowledge of the contents in disciplinary actions. Actively enforces colleague motivation and team building.
• Observes colleague’s individual performance, grooming and punctuality.
• Performs colleague appraisals and executes disciplinary actions if required.
• Provides a level of Safety and Security for guests and colleagues.
• Assists in recruitment, inducts and trains the team who are competent and confident.
• Ensures grooming and hygiene practices of colleagues are in line with Raffles Hotel Singapore and National Environmental Agency standards.
• In the absent of the manager, attends daily meetings and all other meetings, which fall under his/her jurisdiction, follow directives given and advises the manager on topics of importance.
• Attends monthly departmental meetings and communicates with the team. Follows up on projects assigned if any.
• Checks daily opening and closing duties.

Marketing Plan and Revenue Management

• Comfortably and confidently answers questions and attends to queries or feedback regarding the restaurant.
• Makes recommendations to the manager on other potential sources of revenue e.g. promotions etc.
• Works closely with the manager to implement appropriate and effective measures to improve control of costs, expenses, and labour.
• Submits monthly sales analysis with improvement action plan.
• Uses revenue management tools to generate reports.
• Ensures all reports generated are accurate before submission.

Training, Learning and Development of the Team

• Conducts regular on the job trainings for colleagues to develop their skills and knowledge.
• Records and submits monthly On-the-Job Training hours to Food & Beverage Office before the 15th of each month.
• Guides the departmental orientation for new hires.
• Ensures that colleagues are aware of hotel rules and regulations.
• Ensures that colleagues are trained on fire and safety, emergency procedures and hygiene.

Other Responsibilities

• Performs any other duties that may be assigned by the manager.
• Coordinates all functions with Culinary Team, Catering Sales Team and Service Team to ensure maximum efficiency.
• Develops own knowledge and skills to grow as a leader.
• Ensures NEA rules and regulations are met and achieve.  
• Uses a Heartist® approach – makes the guests and colleagues Feel Welcome, Feel Heart-warmed, Feel Incredible, and Belong.
• Ensures service standards and individual performances is aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.
• Contributes to the hotel’s Corporate Social Responsibility efforts by supports the Planet 21 program.
• Performs any other duties and responsibilities that may be assigned.

• Internships are designed to introduce and build essential, hands on skills that differ from those attained in the academic arena and help to enhance the transition from student to professional. 
• Interns are assigned duties that will provide a broad, well-rounded learning experience within their field of study
• Intern 1 – completion of first year of qualified study

The Housekeeping Attendant (Rooms) is responsible for the immaculate upkeep and cleanliness of all the suites and work areas in their assigned sections.

Primary Responsibilities

Upkeeping the Comfort and cleanliness of suites

• Promotes a positive and inviting image of Raffles Hotel Singapore by ensuring all suites and assigned sections are immaculately clean and comfortable.
• Ensures smooth running of the Housekeeping section by performing all tasks in adherence with the code of ethics as issued by Raffles Hotel Singapore.

Creates a welcoming room experience that meets residents’ expectations

• Ensures residents receive the experience as detailed in brand SOP, Raffles Hotel Singapore local SOP as well as Leading Quality Assurance (LQA) standards, and aims to achieve the targets set by management.
• Upholds flawless impression and perception of the Raffles Hotel Singapore products, services and colleagues.
• Observes and anticipates resident’s needs in a discreet and non-intrusive manner, offering prompt, efficient and personalised service to our residents.
• Ensures observed preferences of residents are communicated with the Assistant Manager for follow up and recording in guest profile.
• Reports and hands over lost and found articles to the Housekeeping office immediately.

Involvement as a member of both the Housekeeping and Hotel Team  

• Ensures service standards and individual performances are aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.
• Follows sustainable procedures and practices that support ‘Planet 21’ initiatives (Accor’s Corporate Social Responsibility program).
• Shows care for assigned work areas by organising and maintaining the pantries and work areas in pristine condition throughout and at the end of shift. Ensures that all equipment used is clean and kept in good working condition at all times.
• Ability to organise own work flow to ensure completion of all assigned duties before the end of shift.
• Exercises flexibility and accepts changes with a positive attitude by showing understanding and consideration to the needs of the operations and department.
• Adheres to Work Safety and Health (WSH) policies and procedures.
• Undertakes and performs any additional duties as assigned by Managers.
• Attends and contributes to colleague meeting and any other related activities.

• Review soil profile and perform geotechnical design calculation for preliminary studies.   
• Lead in the preparation of detailed design reports, calculations, and drawings.   
• Perform geotechnical analysis and geotechnical findings.   
• Responsible for geotechnical design development and assessment including ground improvement works, foundation design, ERSS and Instrumentation    
• Oversee feasibility studies and prepare weekly reports & work programs.    
• Conduct site surveys, monitoring and review instrumentation readings, also involved in Risk Management    
• Prepare and compile technical reports and drawings.    
• Plays a key role in client management and client satisfaction.   
• Liaison with project stakeholders, clients, other consultants, contractors, relevant authorities.   
• Assist with authority submission requirements for geotechnical works.   

• Understand the end-to-end product topology from infrastructure and application perspective. Identify risks early on and ensure they are addressed before they become actual problems, whenever possible.
• Run the production environment by monitoring availability and taking a holistic view of system health.
• Measure and optimize performance, and solve issues across the entire stack: hardware, software, application, and network.
• Identify parts of the system that do not scale or are instable, provide alleviating measures and drive long term resolution of these problems.
• Becoming SME on VAS Issuer products and analyzing complex systems from a reliability and resilience perspective.
• Engage with stakeholders to regularly interact and discuss the roadmaps and robust supportability aspects. Should be able to drive agenda for better operational functioning and understand agile way of performing tasks and initiatives.
• Represent the SRE organization in design reviews and operational readiness exercises for new and existing services.
• Performing code bug fixes in production and recommending any architectural improvements during issue/incident analysis.
• Actively look for opportunities to improve the availability, reliability, and performance of the system by applying the learnings from monitoring and observation
• Design and implement creative solutions to operations problems, incidents, or outages such that these problems remain fixed and, as a result, driving down the burden of toil.
• Providing technical assistance to perform and run blameless root cause analyses on incidents and outages aggressively looking for answers that will prevent the incident from ever happening again
• Provide Level 3 on-call support (based on rotation)
• Spread SRE culture, create standard SRE documentation and report templates. Provide guidance and technical expertise to junior team members and encourage the learning culture within the group and fostering innovation.

Preferred Skills

• Experience supporting production Windows and/or Linux environments, including process management, user management, distilling log files, and debugging performance issues.
• Ability to develop tools and scripts to support automation need.
• Coding experience beyond simple scripting
• 7+ years of development experience with Java, SQL, Automation, bug fixing, handling Production & Application operations
• Experience working with any log analysis tools and observability applications like Grafana, Tableau, Splunk.
• Excellent knowledge of Docker and Kubernetes, including design, build and maintenance of k8s environments.
• Knowledge of two or more platforms like Kafka, NginX, CDN, Redis/Hazelcast, Middleware software, Elastic, various SQL and noSQL database platforms is also expected
• Good working knowledge of TCP/IP, routing, and data centers.
• Linux systems engineering capabilities and network analysis expertise are great to have.
• Strong work ethic, leadership skills, excellent judgment and good time management in prioritizing work, and the ability to work in fast paced, team-oriented environment.
• Outstanding analytical, problem-solving skills and willingness to investigate complex problems, a proactive approach to spotting problems, areas for improvement, and performance bottlenecks
• Strong critical and strategic thinking skills to handle both the big picture and crucial technical decisions
• Ability to read and understand production code in any language so that you have a deeper understanding of our technology and ways to optimize it
• Experience in designing, integrating, developing web services and REST/JSON APIs.
• Knowledge in Java or related technologies would aid in bug fixing, understanding the products supported better and to support integration related issues.
• Need to have an excellent systems and product architecture understanding from application components and infrastructure perspective such as network, load balancer, firewall, gateway services etc.
• Experience supporting and working on web and mobile applications and troubleshooting problems in a cross-functional environment.
• Strong collaboration skills and ability to take ownership of problems when navigating ambiguity
• Willingness to work outside with a strong technical aptitude and excellent communication skills.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

About the job

Reporting to the Interior Design Manager, you will support the Communication & Interior Design (Com&In) Department in creating inspiring store solutions for an easy and convenient shopping experience and providing effective range presentation and store communication within the Store to inspire our visitors based on local consumers demographic and needs.

Your assignment

• Use home furnishing competence to create home furnishing solutions in room settings, homes, vignettes and sales support areas that reflect the IKEA identity.
• Actively contribute in the gathering of insights from home visit interviews and translating this knowledge into locally relevant, functional, aesthetic and commercial home furnishing solutions that exceed customer expectations and reflect home furnishing the IKEA way.
• Contribute to the creation of a Showroom matrix that reflects a wide variety of styles, living situations and price levels to create a good tempo with distinct visual impressions.
• Stay up to date and knowledgeable about home furnishing, retailing and trends in order to contribute in workshops to generate creative ideas.
• Contribute to the content of the department action plan with initiatives that will grow the business and support long-term profitability and execute the agreed plans together with the Com&In team and other functions.

The Sales Coordinator is to provide administrative support to the respective Sales Team Leaders i.e. Director of Sales (DOS), Assistant Director of Sales (ADOS), Senior Sales Manager (SSO), Sales Manager (SM) and Sales Executive (SE) including handling and responding sales enquiries via emails and tele-sales in the absence of the Sales team leaders in a timely manner. Observes and adheres to the Values of Accor, i.e. Guest Passion, Respect, Innovation, Trust, Sustainable Performance and Spirit of Conquest.

Primary Responsibilities 

Supports Respective Sales Team Leaders to Handle Incoming Sales Inquiries 

• Handles clients’ enquiries, conduct site inspection in the absence of DOS / ADOS / SSM / SM / SE.
• Prepares sales proposals, contracts and assist to follow up in a timely manner.
• Prepares sales materials including presentation, sales kit etc.

Provides Administrative Sales Support

• Organises and coordinate meetings, conferences and travel arrangements.
• Arranges and confirms appointments.
• Organises internal and external events.
• Handles incoming mails and other materials.
• Sets up and maintains filing systems as per division standards.
• Collates information, maintains database to ensure they are up-to-date.
• Communicates verbally and in writing to answer inquiries and provide information in a timely manner.
• Liaises with internal and external contacts.
• Coordinates the flow of information both internally and externally.
• Maintains adequate stock of all sales materials as suited to required quantities.

Ad-Hoc Projects Champion

• Assists and supports in ad-hoc projects assigned by respective Sales team leaders.

Participation in Accor / Raffles Corporate Programmes

• Actively participates in min. 3 Accor / Raffles Corporate Programmes such as Planet21, Raffles Outreach, etc.

We are seeking a highly motivated and detail-oriented Customer Service Executive to join our client's team. As a Customer Service Executive, you will be responsible for providing exceptional customer service and support to our clients in the logistics industry.

Key Responsibilities:

• Handle inquiries and resolve complaints from customers via phone, email, and in-person
• Manage all aspects of the customer journey, from order placement to delivery and beyond
• Coordinate with internal teams to ensure timely and accurate order fulfillment
• Maintain accurate records of customer interactions and transactions
• Provide product and service information to customers
• Assist with billing and invoicing processes
• Handle and resolve any issues or disputes with customers
• Identify opportunities for process improvements and contribute to team initiatives

Requirements:

• Prior experience in a customer service role, preferably in the logistics /third-party logistics (3PL) / freight forwarding industry
• Excellent communication and interpersonal skills
• Strong problem-solving and decision-making abilities
• Attention to detail and ability to multitask
• Proficient in MS Office
• Knowledge of logistics processes and terminology
• Ability to work independently and as part of a team
• Customer-oriented mindset with a focus on providing exceptional service

Singapore Citizen and Singapore residents will be given priority in the selection process. Only the shortlisted candidate will be contacted within 2 weeks' time. If you have not received any call or email from our recruitment team, assume that you are not shortlisted for the position

Chan Chee Meng

EA 07C3069

R1110620