Headquartered in Singapore, Actxa Pte Ltd is a deep tech company founded in 2015 that leverages artificial intelligence to create next generation preventive healthcare solutions.

We are an affiliated company by common shareholders with Activate Interactive Pte Ltd which company logo appears on the top of this page.

Actxa creates evidence-based, personalizes health insights in the domains of physical activities, sleep quality, body composition, stress and recovery, heart health and blood glucose evaluation and monitoring.

To improve population health, Actxa establishes worldwide partnerships and research collaborations to develop critical preventive health models to help people avert chronic diseases such as diabetes and hypertension.

We believe in positively impacting the lives of people around us and the environment we live in through the use of technology. Hence, we are committed to providing a conducive environment for all employees to realise their full potential, who in turn have the opportunity to continuously drive innovation.

We have opportunities for you to grow your career path and are looking for talented professionals to join our team.

Further information about Actxa: https://www.actxa.com

Actxa is looking for Technical Product Manager (Consumer Electronic Products)

Internal Code: AX24005

What will you do?

1. Product Development:

• Project manage and oversee the end-to-end hardware product development lifecycle, from concept to production.
• Understand Software/Firmware integration and experiences in firmware specification review.
• Collaborate with firmware, software development team to ensure seamless integration between hardware and software components.
• Project scheduling and resource planning.

2. Production Management and Quality Assurance:

• Understand production process, drive and manage OEM/ODM factories for the entire production cycle including the RMA processes.
• Establish and enforce quality standards for hardware products, ensuring compliance with tender requirements, client’s specification and regulatory requirements.
• Establish effective QA/QC methodologies, standards and processes, conduct through testing, validation of hardware products and failure analysis.

3. Regulatory Compliance:

• Stay informed about industry compliance, regulations, and standards in consumer electronics.

4. Customer and Vendor Management:

• Work closely with key customers to ensure product features, delivery timeline and quality meet their requirements.
• Respond to key customers’ technical feedback and enquiries in a timely manner.
• Identify and engage with external partners, factory vendors, and suppliers for product design, development, testing and manufacturing.
• Establish cost efficient RMA processes with clients and vendors.

5. Innovation and Research:

• Stay abreast of the latest advancements in hardware technologies, AI, and preventive health to identify opportunities for innovation.
• Develop and maintain a technology roadmap for hardware solutions, keeping abreast of industry trends and advancements.
• Evaluate and recommend emerging technologies to enhance the company's competitive position.

6. Cross-Functional Collaboration:

• Work closely with clients, vendors, software development, data science, and product management teams to align hardware solutions to company’s goal and values.
• Collaborate with marketing and sales teams to communicate hardware features and benefits to clients and stakeholders.
• Collaborate research partners and institutions on the research and development that potentially create next generation preventive health technologies.

7. Team Management:

• Lead and mentor junior CE Product Engineers, ensuring they are equipped to deliver high-quality solutions.

What are we looking for?

• Bachelor's or advanced degree in Electrical & Electronic Engineering, Computer Engineering, or a related field.
• Proven experience in a team lead role with at least 5 years experiences in consumer electronic product development.
• Strong strategic thinking and problem-solving skills.
• Excellent communication and interpersonal skills.
• Knowledge of compliance and regulatory requirements in the consumer electronic or healthcare industry.
• Familiarity or deep interest in wellness, health and AI will be an added advantage.
• Regular regional travel to vendors, partners and customers’ site is expected for this role.


What do we offer?

• Fun working environment
• Employee Wellness Program

Actxa Pte Ltd is an equal opportunity employer. Employment decisions will be based on merit, qualifications and abilities. Actxa Pte Ltd does not discriminate in employment opportunities or practices on the basis of race, colour, religion, gender, sexuality, national origin, age, disability, marital status or any other characteristics protected by law.

Protecting your privacy and the security of your data are longstanding top priorities for Actxa Pte Ltd.

Your personal data will be processed for the purposes of managing Actxa Pte Ltd’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results, and as is otherwise needed in the recruitment and hiring processes.

Please consult our Privacy Notice ( https://www.actxa.com/privacy-policy ) to know more about how we collect, use, and transfer the personal data of our candidates. Here you can find how you can request for access, correction and/or withdrawal of your Personal Data.

Headquartered in Singapore, Actxa Pte Ltd is a deep tech company founded in 2015 that leverages artificial intelligence to create next generation preventive healthcare solutions.

We are an affiliated company by common shareholders with Activate Interactive Pte Ltd which company logo appears on the top of this page.

Actxa creates evidence-based, personalizes health insights in the domains of physical activities, sleep quality, body composition, stress and recovery, heart health and blood glucose evaluation and monitoring.

To improve population health, Actxa establishes worldwide partnerships and research collaborations to develop critical preventive health models to help people avert chronic diseases such as diabetes and hypertension.

We believe in positively impacting the lives of people around us and the environment we live in through the use of technology. Hence, we are committed to providing a conducive environment for all employees to realise their full potential, who in turn have the opportunity to continuously drive innovation.

We have opportunities for you to grow your career path and are looking for talented professionals to join our team.

More information about us: https://www.actxa.com

Actxa is hiring for Senior Data Scientist

We are seeking a highly skilled and motivated Data Scientist to join our dynamic team in shaping the future of healthcare in preventive health using Artificial Intelligence (AI), Machine Learning (ML) and data analysis..

The ideal candidate will directly contribute to improving the health and well-being of the population, reducing healthcare costs, and championing a proactive approach to healthcare.

What will you do?

1. Data Collection, Processing and Preprocessing:

• Collect, clean, preprocess, and wrangle raw digital health data to ensure its quality, integrity, and suitability for analysis and modeling.

2. Data Analysis and Modeling:

• Utilize advanced statistical techniques, artificial intelligence and machine learning algorithms to analyze complex datasets.
• Develop predictive models to identify patterns, trends, and insights for proactive health interventions.

3. Feature Engineering and Model Development:

• Identify and engineer relevant features from diverse healthcare data sources to enhance model accuracy and performance.
• Design, develop, and fine-tune machine learning models for predicting health risks and outcomes.

4. Productization and Code Transfer:

• Follow through toward productization by deploying models into scalable, production-ready solutions.
• Implement data pipelines and automation processes for efficient data processing and extraction.

5. Documentation and Reporting:

• Document research, experiments, modelling techniques, and methodologies followed in projects.
• Provide comprehensive reports and presentations on results, findings, and recommendations derived from data analysis and predictive models.

6. Collaboration and Communication

• Collaborate with cross-functional teams including clinicians, data engineers, and product managers to understand business requirements and align data science initiatives with company goals.
• Effectively communicate complex findings and insights to both technical and non-technical stakeholders.

7. Continuous Improvement and Innovation:

• Stay abreast of the latest advancements in data science, machine learning, and healthcare technologies.

What are we looking for?

• Bachelor or Master degree in Data Science, Biostatistic, Mathematics, Biomedical Engineering, Electrical & Electronics Engineering, Computer Science or related discipline.
• 3+ years of experience in data science, healthcare analytics, or preventive medicine
• Proficiency in programming languages: Python, R, SQL
• Experience with machine learning frameworks: TensorFlow, PyTorch, Scikit-learn
• Good understanding of biostatistics, epidemiology, and research design
• Familiarity with cloud-based platforms: AWS & Ali Cloud
• Experience with wearable device data, signal and noise processing will be preferred.
• Keen interest in Chronic disease prevention, Population health management and Digital health interventions.
• Excellent problem-solving skills and ability to work in a fast-paced, collaborative environment.
• Natural tenacity, resilience, and determination.

What do we offer?

• Fun working environment
• Employee Wellness Program

Actxa Pte Ltd is an equal opportunity employer. Employment decisions will be based on merit, qualifications and abilities. Actxa Pte Ltd does not discriminate in employment opportunities or practices on the basis of race, colour, religion, gender, sexuality, national origin, age, disability, marital status or any other characteristics protected by law.

Protecting your privacy and the security of your data are longstanding top priorities for Actxa Pte Ltd.

Your personal data will be processed for the purposes of managing Actxa Pte Ltd’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results, and as is otherwise needed in the recruitment and hiring processes.

Please consult our Privacy Notice ( https://www.actxa.com/privacy-policy ) to know more about how we collect, use, and transfer the personal data of our candidates. Here you can find how you can request for access, correction and/or withdrawal of your Personal Data.

Activate Interactive Pte Ltd (“Activate”) is a leading technology consultancy headquartered in Singapore with a presence in Malaysia and Indonesia. Our clients are empowered with quality, cost-effective, and impactful end-to-end application development, like mobile and web applications, and cloud technology that remove technology roadblocks and increase their business efficiency.

We believe in positively impacting the lives of people around us and the environment we live in through the use of technology. Hence, we are committed to providing a conducive environment for all employees to realise their full potential, who in turn have the opportunity to continuously drive innovation.

We are searching for our next team members to join our growing team.

If you love the idea of being part of a growing company with exciting prospects in mobile and web technologies that create positive impact on people’s lives, then we would love to hear from you.

Technology Solutions Office is looking for Lead Software Engineer (Java)

Internal Code: A24092

What will you do?

• Manage a team of software engineers, including task planning and code reviews
• Take charge of technical projects and provide leadership in a fast-paced environment
• Responsible for the overall planning, execution, and success of complex technical projects
• Work closely with project management and experience design team to deliver project outcomes
• Contribute technically to projects
• Mentor the best talent bringing out the best in every engineer
• Nurture a culture of high performance, continuous improvement, creative problem solving, and innovation within the team

What are we looking for?

• Strong experience with Java Technologies
• Experience in ReactJS is a plus
• Software support and maintenance of deployed products and solutions
• At least 5 years of total software engineering experience with a thorough understanding of commercial software product development.
• 3+ years of experience in a software engineering leadership position
• Customer oriented and skilled in developing a strong understanding of customer needs and marrying those with optimal technology solutions
• Knowledge of Object Oriented Programming and SQL
• Ability to manage a hosting environment, including database administration as well as scaling applications to handle load changes
• Understanding of front-end web technologies
• Experienced in developing on Unix/Linux environments
• Enjoy constant learning and working with new technologies
• A Pass in ICT Assessment Certification for Solution Architect or Software Developer by NUS-ISS is required

What do we offer?

• Fun working environment
• Employee Wellness Program

Does it sound like something you are interested in exploring further? Please be in touch with our team for an initial chat at [email protected]

Activate Interactive Singapore is an equal opportunity employer. Employment decisions will be based on merit, qualifications and abilities. Activate Interactive Pte Ltd does not discriminate in employment opportunities or practices on the basis of race, colour, religion, gender, sexuality, national origin, age, disability, marital status or any other characteristics protected by law.

Protecting your privacy and the security of your data are longstanding top priorities for Activate Interactive Pte Ltd.

Your personal data will be processed for the purposes of managing Activate Interactive Pte Ltd’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results, and as is otherwise needed in the recruitment and hiring processes.

Please consult our Privacy Notice (https://www.activate.sg/privacy-policy) to know more about how we collect, use, and transfer the personal data of our candidates. Here you can find how you can request for access, correction and/or withdrawal of your Personal Data.

Join our team! We are an Italian company seeking a talented Administrative Executive to be part of our Operation Team.

Job Scope:

1. Consolidate Orders / acknowledge receipt of orders

2. Issue Invoice, Delivery Order, Consignment Note

3. Filing of documents

4. Logistics

· Coordinating with Drivers and Customers regarding deliveries

· Checking / verifying the stocks prior loading of drivers

5. Inventory

· Assisting in stock count with the Storekeeper periodically

· Supervising stocks.

· Issuing Stock transfer and ensure related custom permit is issued.

7. Answering phone calls , responding email and SMS queries

8. Maintain office supplies for department

9. Assist in our Online Sales channel

If you are driven, join us and grow with us!

Qualification

1. Diploma Graduate or equivalent.
2. Knowledgeable in Microsoft Office.
3. Fast Learner, organized and good administrative skills.

Please send your application to [email protected] or from this post.

Working hours: Mon to Fri, 8:30am to 6pm

Responsibilities

Primary Responsibilities

• Team Collaboration and Progress Monitoring

o Oversee team activities, track performance, and report progress.

• Daily jobs receives and Scheduling Management

o Update and communicate on daily transportation schedules.

• TMS Optimization:

o Implement and improve Transportation Management System features.

• Monthly Billing and Invoicing:

o Prepare and submit accurate billing and invoices.

• Company Culture and Goals:

o Uphold company values and track goal progress.

• Shipment Coordination:

o Arranging import/export shipments and coordinating with freight partners and customers.

o Liaise with air/sea freight co-loaders, shipping lines, and transporters to ensure timely delivery of customer's shipments to/fro various destinations.

• Documentation Processing:

o Handle import/export documentation and ensure compliance.

o Process import/export shipping documentation (Delivery Order, Arrival Notice, Bill of Lading, Permits etc.)

o Other shipping documentation-related responsibilities.

• Administrative Duties:

o Perform billing, cost analysis, and payment follow-up tasks.

o Basic admin duties such as billing, costings, and payment follow-up.

Qualifications Summary

Experience:

• Min 1-2 years of experience in handling shipping/Transportation documentation.

• Experience in managing Air and Ocean freight shipments is preferred,

Education:

Minimum Qualification: GCE O Level

Skills:

Technical Skill Requirements

• Proficient in Microsoft Office Applications

Cyber Security Support

Network Security Support - knowledge

Network Solutions - Symantec

KEY ROLES AND RESPONSIBILITIES

• Perform Network Security operations.

• Responsible for installation/configuration/upgrade of security infrastructure (Firewalls).

• Prepare documentation for security technical standards, standard operational procedures, and hardening standards.

• Coordinate and implement appropriate technical security systems.

• Monitor, analyse, respond and resolve security incidents, conduct investigative procedures and implement corrective measures.

QUALIFICATIONS & EXPERIENCE

• Degree in Computer Science / Engineering or its equivalent.

• Knowledgeable in Network Security, Cyber Security in the operational environment.

• Expertise across a variety of security products including firewalls

• Must have experience in Firewalls management and migrations of Firewalls.

• Must have experience in network operational support.

• Permanent headcount, based in Singapore
• Leading Asian bank
• Candidates must have strong corporate finance experience, preferably in Healthcare and Consumer sectors

Responsibilities would include:

• Support Sector Lead in discussion on potential opportunities, including corporate & investment banking related pitching, with sector stakeholders across Healthcare and Consumer
• Able to engage with clients
• Keep track of sector trends / developments and generating potential ideas / opportunities in the market
• Lead the execution process, including preparation of financial model, financial analysis, sector views, sector insights, etc. with relative degree of independence, and coordinate with other Product Team(s) or Relationship Managers
• Guide / coach juniors from origination, execution until closing

Profile of ideal candidate:

• Bachelor’s degree in any discipline
• Strong corporate finance / Investment / Investment Banking experience
• Finance background / knowledge
• Healthcare, Pharmaceutical or Consumer sector experience is highly preferred
• Corporate finance and credit assessment skills
• Strong Excel modeling and PowerPoint skills
• Ability to leverage and maximise output through internal and external support
• Ability to embrace cultural diversity and adapt to new environments
• Hands-on, self-motivated, positive attitude and team player

If you are keen to have a preliminary chat, please send me your CV directly to [email protected] quoting reference number CL/BH-22624/FB.

Data collected is strictly used for recruitment purposes only and will be treated with strictest confidence. Your profile will also only be sent out after seeking your consent. Due to the high volume of applications received during this period, we seek your understanding that we will only be contacting shortlisted candidates.

EA Personnel No. R1548449
BeathChapman Pte Ltd
EA Licence: 16S8112

Job Summary

We are seeking a detail-oriented and reliable Accounts Clerk to join our finance team. The Accounts Clerk will be responsible for supporting accounting operations, including data entry, processing transactions, and managing financial records. The ideal candidate will have a strong eye for accuracy and a commitment to maintaining the confidentiality of financial information.

Key Responsibilities

• Record and update daily financial transactions in the accounting software accurately and efficiently.
• Process invoices, receipts, payments, and expenses, ensuring timely and accurate data entry.
• Reconcile bank statements and various accounts regularly to ensure data accuracy.
• Assist in preparing monthly, quarterly, and annual financial reports.
• Monitor accounts payable and receivable to ensure timely processing of payments and collections.
• Respond promptly to inquiries from vendors, clients, and internal departments regarding financial transactions.
• Maintain an organized and up-to-date filing system for all financial documents, both digitally and physically.
• Support the finance team during audits and assist with annual tax preparations.
• Perform general administrative tasks as required to support the accounting department.

Qualifications

• Education: High school diploma or equivalent; associate degree or coursework in accounting, finance, or a related field is a plus.
• Technical Skills: Proficiency in accounting software (e.g., QuickBooks, Xero) and MS Office Suite, especially Excel.
• Detail-Oriented: Strong attention to detail and accuracy, with excellent organizational skills.
• Communication: Strong verbal and written communication skills, with the ability to interact professionally with vendors and internal teams.
• Confidentiality: Demonstrated ability to handle sensitive financial information discreetly.

Experience

• 1-3 years of experience in a similar role such as Accounts Clerk, Accounting Assistant, or Bookkeeper.
• Previous experience handling accounts payable and receivable and assisting with account reconciliations.
• Familiarity with data entry, financial record-keeping, and basic administrative tasks in a finance setting.
• Experience using accounting software and following accounting principles.

Preferred Skills

• Basic understanding of accounting principles and financial processes.
• Ability to work independently as well as in a team environment.
• Familiarity with data entry best practices and maintaining organized financial records.

Assurity Trusted Solutions (ATS) is a wholly owned subsidiary of the Government Technology Agency (GovTech). As a Trusted Partner over the last decade, ATS offers a comprehensive suite of products and services ranging from infrastructure and operational services, authentication services, governance and assurance services as well as managed processes. In a dynamic digital and cyber landscape, where trust & collaboration are key, ATS continues to drive mutually beneficial business outcomes through collaboration with GovTech, government agencies and commercial partners to mitigate cyber risks and bolster security postures.

We are looking for an individual to join us as a Talent Acquisition Operations Specialist (1 year contract).

A brief summary of your job responsibility:

• Assist in managing communications with candidates throughout the recruitment process to ensure a positive candidate experience.
• Posting of job descriptions on various platforms, ensuring alignment with the company’s branding and recruitment strategy.
• Provide support in maintaining recruitment records and databases, ensuring data integrity and compliance with HR policies.
• Work collaboratively with HR to ensure the recruitment process meets the needs of the business.
• Involve in the onboarding process for new hires, including preparing offer letters and orientation coordination, ensure a smooth onboarding process.
• Monitor and report on recruitment metrics, providing insights for process improvement.

To succeed in this role, you will ideally have:

• Minimum a year of experience in recruitment coordination or human resources support.

• Strong organizational skills and attention to detail to manage multiple tasks efficiently.

• Excellent communication skills to effectively liaise with candidates and internal stakeholders.

• Proficiency in using applicant tracking systems (ATS) and HRIS, with experience in Workday, Workable or similar tools being an advantage.
• Ability to maintain confidentiality and professionalism in handling sensitive information.
• Familiarity with online job boards.
• Problem-solving mindset and the ability to work in a fast-paced environment.

Join us and be a part of a mission-driven organization dedicated to improving digital trust!

The remuneration package will be commensurate with your qualifications and experience. Interested applicants, please click "Apply Now!"

We appreciate your interest and please note that only shortlisted candidates will be notified.

By submitting your application, you agree that your personal data may be collected, used and disclosed by Assurity Trusted Solutions Pte. Ltd. (ATS), GovTech and their service providers and agents in accordance with ATS’s privacy statement which can be found at: https://www.assurity.sg/privacy.html or such other successor site.

• We promote a learning culture and encourage you to grow and learn.

• A competency framework is in place to help you grow your career with us.
• Contract Staff enjoys the same benefits as Permanent Employees.
• We have flexible working hours with hybrid working arrangements.

We are a prominent single-family office, seeking an Senior Investment Operations Analyst to join our team in Singapore to manage a diversified multi asset investment portfolio for the family.  We are looking for an experienced individual to support the team in the administration of funds, performance reporting and wider operational support. 

The Role

Our team is small, so you will need to be flexible, pragmatic and solutions oriented.  You will be responsible for investment administration, specifically investment performance reporting, investment execution and custodian management.  Main responsibilities include:

Investment Performance Reporting

·         Prepare standard monthly performance reports including collation of external investment manager reports and valuation statements.

·         Prepare quarterly performance reports, updating IRRs and multiples for illiquid funds.

·         Reconcile performance reports to custodian statements and management accounts.

·         Collate capital call/distribution notices and update illiquid funds records.  Reconcile outstanding commitments and capital call amounts to the actual notices.

·         Prepare monthly reconciliation of cash flows to investment movements.

·         Prepare ad-hoc performance analyses including asset class attribution and external benchmark comparisons.

·        Use of Bloomberg to acquire market or index data.

Investment Execution

·         Oversee the full trade life cycle and ensure the team is aligned for authorizations.

·         Follow through on investment decisions ensuring accurate and timely execution by brokers and custodians.

·         Coordinate investment execution, eg completing subscription forms, compiling KYC documentation and obtaining director signatures.

·         Liaise with the custodian to instruct investment subscription and ensure cash settlement.

·         Collate and review contract notes received directly from fund’s administrator and/or the custodian.

·        Manage transactions during the life of an investment, eg capital calls.

Custodian Management

·         Liaise with the custodian to ensure the provision of timely and accurate data on investments, including valuations, for group financial reporting.

·         Review data input in the custodian’s custody/reporting system.

·        Reconcile fees charged by the custodian.

General

·         Drive management of large BAU items such as reporting and taking ownership of delivery timelines.

·         Provide day-to-day guidance, mentoring and training of juniors.

·         Take initiative to lead and drive projects, improving operational efficiency and investment reporting.

·         Liaise with members of the CFO team, auditors and administrators for the year end audit.

·         Liaise with Head of Internal Audit and external auditors to support internal audit of investment activities.

·         Develop and maintain positive working relationships across the company and other family office entities.

·         Commit to developing yourself within your role, undergoing training where necessary.

·        Proactively promote and maintain high standards at work – taking the initiative to resolve and/or draw attention to areas that don’t meet required standards or any issues that arise.

Qualifications/Experience

·         Strong academic background with demonstrated analytical capabilities, detail orientated and excellent written and oral communication skills. These capabilities will be tested during the recruitment process.

·         Strong candidates will be undertaking or have completed further professional studies (for example CISI IOC).

·         Advanced excel skills and good knowledge of Microsoft Office.

·         Experience with Solovis would be helpful, but is not essential.

·        Experience of private markets would be advantageous, but is not essential.

Attributes

·         We are looking for a candidate who demonstrates the core values of the family office, someone who takes pride in using their initiative, in being flexible and agile in times of change and who demonstrates integrity and loyalty to the family, our colleagues and our stakeholders.

·        Excellent interpersonal skills are critical.  The right candidate will work well alongside both their London-based investment colleagues and also their Singapore-based family office colleagues to deliver the best possible service to the family.

• Discretionary bonus scheme.
• CPF Contributions.
• Wellbeing flex fund.
• Hospital & Surgical Cover.
• Dental Insurance.
• Personal Accident Cover.
• Outpatient Clinical Insurance.
• Life assurance.
• 23 days holiday.
• Employee Assistance Programme.
• Access to product discounts.
• Campus perks - free barista coffee and lunch.
• Learning & Development allowance.

Activate Interactive Pte Ltd (“Activate”) is a leading technology consultancy headquartered in Singapore with a presence in Malaysia and Indonesia. Our clients are empowered with quality, cost-effective, and impactful end-to-end application development, like mobile and web applications, and cloud technology that remove technology roadblocks and increase their business efficiency.

We believe in positively impacting the lives of people around us and the environment we live in through the use of technology. Hence, we are committed to providing a conducive environment for all employees to realise their full potential, who in turn have the opportunity to continuously drive innovation.

We are searching for our next team members to join our growing team.

If you love the idea of being part of a growing company with exciting prospects in mobile and web technologies that create positive impact on people’s lives, then we would love to hear from you.

We adopt an Agile development approach and work towards adopting tech best practices and cutting edge tools.

We are seeking a highly motivated individuals skilled in DevOps to join us for some exciting projects.

You’ll work with a multidisciplinary team of designers, developers and business experts to create solutions that exist in both digital and physical realms.

As we launch new products, your role will be to ensure that the future of public service is not just functional, but delightful to use.

Rather than work on commercial ventures commonly found in the startup scene, we're here to improve how we live as a society through what we can offer as a government.

DevOps Operation & Software Quality Assurance Department is looking for DevOps Engineer

Internal Code: A24012

What will you do?

• Manage the development of the internal engineering productivity tools and environments.
• Providing DevOps architecture implementation and operational support
• Architecture and planning for cloud deployments (Private and Public cloud);
• Be an innovative and hands-on DevOps engineer capable of looking at both the technology and strategy around the platform.
• Future-proofing the technical environments and ensuring extremely high levels of automation, availability, scalability and resilience.
• Manage the development of the internal engineering productivity tools and environments.
• Manage processes, automation, best practices, documentation.
• Development and operation of continuous integration and deployment pipelines.
• Monitoring automation to effectively detect/predict/prevent issues in the environment and code base.
• Ability to conduct research into software issues and products as required
• Working with the latest tools and techniques
• Hands-on coding and mentoring, usually in a pair programming environment
• Working in highly collaborative teams and building quality environments.
• Ability to effectively prioritize and execute tasks in a high-pressure, fast paced, global environment
• Knowledge in lots of different open source technologies and configurations. 

What are we looking for?

• Degree or Diploma in Computer Science/Engineering, Information Technology,
• Communications or other related disciplines.
• Strong knowledge and experience in Devops automation, containerisation and orchestration using tools like Kubernetes, Terraform, Ansible and Docker
• Strong scripting skills e.g. Python, Bash, JavaScript
• Cloud computing deployment and management experience – AWS, Azure
• Understand/practice Agile projects
• Strong understanding of networking
• Experience in Infrastructure as Code (IaC)

Preferred:

• Experience with highly scalable distributed systems
• Breadth of knowledge - OS, networking, distributed computing, cloud computing

What do we offer in return?

• Fun working environment
• Employee Wellness Program

Does it sound like something you are interested in exploring further? Please be in touch with our team for an initial chat at [email protected]

Activate Interactive Singapore is an equal opportunity employer. Employment decisions will be based on merit, qualifications and abilities. Activate Interactive Pte Ltd does not discriminate in employment opportunities or practices on the basis of race, colour, religion, gender, sexuality, national origin, age, disability, marital status or any other characteristics protected by law.

Protecting your privacy and the security of your data are longstanding top priorities for Activate Interactive Pte Ltd.

Your personal data will be processed for the purposes of managing Activate Interactive Pte Ltd’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results, and as is otherwise needed in the recruitment and hiring processes.

Please consult our Privacy Notice (https://www.activate.sg/privacy-policy) to know more about how we collect, use, and transfer the personal data of our candidates. Here you can find how you can request for access, correction and/or withdrawal of your Personal Data.

Purpose and Scope

Our Client is embarking on a major transformation journey that focused on improving value, deepen market presence, and capture product innovation and growth. At the core of this transformation is the Company’s Digital business aiming to further strengthen its leadership position through the modernization and innovation of its technology capability. The candidate will be responsible for all end user computing support and delivery of group defined solutions.

Role and Responsibilities

• Provide assistance, knowledge and user support in all aspects of IT to ensure the company business gets maximum benefit from IT systems

• Technical support to Desktop, Local Area Network (LAN\WiFi) and all business applications.

• Perform system changes and developments to any of company systems and applications to agreed standards and timescales.

• Install standard business desktop/laptop Images to an agreed standard.

• Configure and install appropriate hardware/software to the user’s desktop in a professional manner and timescale in order to meet business needs.

• Provide basic hardware/software configuration, fault finding and problem resolution.

• Conduct routine maintenance, monitoring and administration on IT systems, hardware, network, and business applications.

• Provide video and audio-conferencing system support to end users

• Supporting D&T projects/initiatives

• Liaise with external support organisations to ensure their service meets company business requirements e.g. Service Desk, Telecoms provision and support.

• Answer technical queries and meet operational service levels

• Ensure own work satisfies quality requirements and is documented to departmental standards with all associated databases updated.

• Work as a team member and share knowledge with colleagues.

• Work to agreed personal development plans to broaden the skill range available for all systems and application areas.

• Generate KPI’s and reports to publicise and share details on the IT service and IT activities.

• Provide user training, hints and tips and other user assistance as required on company’s systems and applications.

• Provide purchasing advice to and purchase IT equipment on behalf of the business, place orders and manage the stock of IT equipment and spares.

• Be available to support the business during ‘out of core hour’ working time.

• Overall management and delivery of Unified Communication, Telephony, Audio Visual and Video Conferencing products/solutions.

• Proactively supports and operates solutions and takes measures to enhance processes and improve service delivery.

• Monitoring of Unified Communication, Telephony, Audio Visual and Video Conferencing Infrastructure to ensure optimal service delivery.

• Support local and overseas\remote offices Unified Communication, Telephony, Audio Visual and Video Conferencing infrastructure.

• Manage incidents and requests from customers.

• Administration and patching of Unified Communication, Telephony, Audio Visual and Video Conferencing products/solutions.

Job requirements

• A sound range of IT skills, which need to be kept up to date in line with IT developments in the business.

• Have a basic understanding of the desktop and LAN\WiFi\WAN technical domains, involving familiarity with a wide range of environmental components and support tools.

• Good knowledge of computer hardware, Windows and Mac operating systems, and software applications

• Good understanding of mobile / smart devices, Android, and iOS

• Good working knowledge of video conferencing platforms, Zoom, BlueJeans, Skype for Business

• Good working knowledge and experience in managing Office365 and Azure

• To demonstrate the ability to acquire and apply new technical knowledge, be able to work without close supervision.

• Work to high professional and personal standards in a disciplined manner to agreed standards and procedures and maintain appropriate databases and documentation

• The ability to work within a complex technical environment and able to perform tasks and resolve problems on a variety of systems and applications

• The ability to work within a team and be willing to share learning and to learn from others.

• Possession of good verbal and written communication skills.

• Maintain good personal skills and an ability to cope with potential conflict.

Qualifications and Experience

• IT / engineer related diploma from polytechnic or degree from university

• Microsoft Certified Systems Engineer (MCSE) or a COMPTIA certification would be beneficial.

• ITIL Foundation V3 would be beneficial

• Thoroughness for investigating and monitoring systems and tenacity for resolving the root cause of problems.

• Familiarity with professional development standards

• Thorough knowledge of IT products and the marketplace

• Maintaining a good network of contacts within IT and within the business

• It is beneficial to have experience in the following technical support areas – Windows operating systems, LAN / WiFi / WAN, Office 365, Office products Outlook, Internet Web Browsers, Skype, Zoom, BlueJeans messaging and conferencing.

• Preferably has background and knowledge in IP-based Unified Communication, Telephony, Audio Visual and Video Conferencing technology

• Technical working knowledge of on premise and/or hosted contact center solutions, features, and capabilities, IVR and common business call flow.

Must-Have Skills

· Experience in Aviation Domain and support

· Experience in VMWare Workspace One

· Experience in Intune, SCCM and Studio

· Image Management using MDT

· Experience in VDI administration

Good-to-Have Skills

· Aviation Operations management, Responsible for all IT Infrastructure support across the airports and offices for the customer

· Vulnerability remediation for all end point devices

· Knowledge in Powershell Scripting and automate tasks using scripts

· Own problem tasks, drive to identifying solutions and responsible to implement the solution on MDM, VDI, APM and EUC

· Identify new scope of work / propose customer on improvisation plans and drive

Roles and Responsibilities

· Responsible for the End to End IT Infrastructure Operations and support in Airport and for the Airline company

· Manage the MDM Platform which includes maintenance, policy management, customization and administration

· Manage application packaging, customizing packaging, testing them and deploying them to production using VMWare Workspace One.

· Managing the Citrix environment, published applications, VDI support and administration

· Golden Image management for the organization and performing regression testing, UAT and periodic maintenance

· Provide technical and architectural support for any new requirement from customer in the IT infrastructure End User Computing.

· Track the Service Levels and Performance Metrics for each service area and work on improving the standards based on Industry analysis of Best in class metrics

· Work on mitigating the Vulnerabilities reported by End Point Security tool

· Work closely with the customer on plan for upgrade of Legacy unsupported environment to Newer version

· Experience in handling high severity issues and coordinating across to work for resolution.

Location: Central, Singapore
Employment Type: Full-time
Package: SGD 6 – 7K/month + Bonus

Company Overview
A leading organization in the field of Cyber Security Technologies is seeking a skilled IT Technician and Support Specialist to enhance its IT service and support team in Singapore.

Position Summary
The IT Technician and Support Specialist will be responsible for delivering comprehensive IT support across the APJ region. This role involves providing first-line assistance for desktop and laptop systems, applications, mobile devices, and other related technologies. Key responsibilities include responding to user inquiries, managing end-user assets, setting up accounts for new employees (both local and remote), and deploying computers along with necessary system access.

Key Responsibilities:

• Monitor, maintain, and troubleshoot computer systems and network issues.
• Address support tickets promptly while ensuring high levels of customer satisfaction within established service level agreements (SLAs).
• Install and configure laptops, printers, phones, operating systems, applications, and other essential equipment.
• Image computers according to specifications using tools such as SCCM/JAMF/MDM.
• Maintain Active Directory and provide support for Office 365 and corporate software.
• Assist in the deployment of new applications and hardware.
• Repair and provide support for equipment as needed.
• Act as the security liaison for the local office, ensuring adherence to security guidelines and policies.
• Undertake additional tasks and projects as required.

Qualifications:

• 5 to 8 years of experience in a helpdesk support role with a strong troubleshooting aptitude.
• Proficient in Microsoft Windows operating systems, Microsoft Office products, Mac OS, and Mac management.
• Experience with Active Directory and Exchange administration (including email accounts, distribution lists, shared mailboxes).
• Strong relationship management skills with stakeholders across the APJ region.
• Proven ability to handle support requests effectively while prioritizing tasks.
• Team-oriented approach within both regional and global contexts.
• Ability to work independently in a dynamic environment with flexible hours.
• Chinese speaking skills will be a bonus for internal & external communications and engagement

Reg No. R23112660
BeathChapman Pte Ltd
Licence no. 16S8112

As the Marketing Director, you will lead our team to develop, implement, and oversee strategies that enhance brand presence and drive business growth. This role requires a strategic thinker with a strong background in both traditional and digital marketing, exceptional leadership skills, and a passion for brand development.

Key Responsibilities:

• Develop and implement comprehensive marketing strategies to increase brand awareness and market share.
• Oversee all digital marketing, content, and brand initiatives, ensuring alignment with business objectives.
• Lead, mentor, and inspire a team of marketing professionals to deliver exceptional campaigns and results.
• Analyze market trends, customer insights, and competitive landscape to identify opportunities and areas for growth.
• Manage and optimize the marketing budget to ensure efficient allocation of resources across projects.
• Collaborate closely with product development, sales, and executive teams to ensure cohesive messaging and strategy.
• Track and report on key metrics and KPIs to assess marketing effectiveness and adjust strategies as needed.

Job Responsibilities:

1. Responsible for the crew allocation of ships in different sectors;
2. Responsible for maintaining daily contact with the shipowner and the ship leaders in charge of the section, and requesting payment of crew expenses from the shipowner on a monthly basis;
3. To take charge of formalities handling for crew sign-on/sign-off, check the completeness and effectiveness of crew certificates and examine the travelling expenses and reimbursement sheet;
4. Familiar with the procedures of applying for the crew’s flag state certificates and various kind of visas;
5. Keep close contact with the crew and their families, trace their rejoining schedule for sign-off crew, and try to improve the crew’s retention rate;
6. Timely handling the complaints and suggestions from the shipowners or crew members;
7. Responsible for recruiting relevant major students from the marine Colleges and arrange the students to work on board later.
8. Complete other tasks assigned by the superiors.

Job Requirements:

1. Bachelor’s degree or higher.
2. Bilingual in English and Mandarin to communicate with Chinese clients who speak only Mandarin.
3. Experience in crew dispatch service.
4. Have relevant knowledge of crew management and be familiar with international conventions and current national regulations on crew dispatch.
5. Excellent written communication and good interpersonal skills, capable of interacting and collaborating with personnel at all levels.
6. Proficient in Microsoft Office: Word, Excel, PowerPoint.

• Greet diners in a timely manner
• Take food and beverage orders, paying close attention to special requests, dietary restrictions, and any other preferences
• Stay up-to-date on the latest menu offerings and specials to answer any questions
• Serve food from the kitchen in a safe and timely manner
• Regularly check in with patrons to ensure they have everything they need, including refilling beverages
• Present diners with checks and process payments
• Adhere to all sanitation, safety, and health guidelines
• Assist with bussing tables as needed

My Client is a global Financial Services Firm and we are looking for a Market Risk Analyst to join the business in Singapore. This is a new headcount due to their expansion plans, and you will be working directly with the Traders on all Risk related work.

Responsibilities:

• Oversee all Middle Office and Market Risk related work
• Work with the Traders on any PnL and Hedging related work
• Manage the Trading desk's exposure and calculate Value at Risk (VaR)
• Manage daily Profit & Loss (P&L) reporting
• Ensure that trading activities are within internal and external policies
• Perform mark to market and any adhoc quantitative related work

Requirements:

• A bachelors degree in a reputable university
• 1 to 5 years of experience in a Market Risk function
• Experience across VaR, PnL, Mark to Market etc
• Candidates with VBA, Python, R preferred

Take charge of this opportunity to welcome a new career challenge in 2024.

EA Personnel No R1985201
BeathChapman Pte Ltd
Licence No 16S8112

We're hiring! Analyst / Associate Operations (Private Markets Focus) – Singapore

Join our dynamic, entrepreneurial team to oversee operations for our private market funds and investment products. This role is crucial for ensuring operational excellence from back to middle office.

Key Responsibilities:
• Manage daily operations of funds and investment products
• Oversee NAV process and investor reporting
• Develop and streamline operational procedures
• Handle cash management, trade booking, and reconciliations
• Ensure regulatory compliance and address governance issues

Requirements:
• 2-5 years in fund management, focusing on private markets
• Experience in Fund Administration and Accounting
• Strong understanding of PE, VC, and alternative investments
• Excellent analytical and communication skills
• Diploma/ Bachelor's degree in Finance, Accountancy, or related field

Singaporeans/ Singapore PR to apply

Job responsibilities:

• Develop, maintain and support custom-built software application
• Preparation of technical documentation on Jira and Confluence
• Perform unit testing on software deliverables and provide the relevant assistance during product test, integration test and user acceptance test
• Provide post-implementation support and carry out investigation and troubleshooting when necessary

Requirements:

• Minimum 3 years’ experience in C# .Net Development preferably on .Net Framework 3.5/4.5
• Experience with presentation frameworks: WPF and ASP.net
• Experience in relational database concepts and SQL experience preferably on MS SQL
• Experience using Git and have a good understanding of Git workflow
• Experience working in Agile Scrum teams and productivity tools like Jira and Confluence
• Exposure to DevOps tools like Jenkins and Kubernetes is a plus

Vacancy: Account Executive

Taxation duties:-

-Preparing and filing tax returns for individuals and businesses.

-Staying up-to-date on changing tax regulations to ensure compliance with tax deadlines and requirements.

-Conducting tax research to address client enquiries.

-Identifying possible tax credits, deductions and exemptions for clients.

- Assisting with audits conducted by tax authorities and communicating directly with them for resolutions.

- Other, as required

Accounting duties:-

* Full sets of accounts including account receivables, account payables, payments, receipts, bank reconciliation and fixed assets schedules

* Preparation of GST schedules and submission

* Preparation of unaudited financial statements according to Singapore FRS

* Conversion of Financial report to XBRL language

* Payroll works including computation of clients’ employees salary, preparation of payroll summary, payslips, IR8A and etc.

Requirements:-

* Relevant qualification in Accounting or a related field

* 1-3 years of experience in a similar bookkeeping or accounting role, preferably within a small practice or accounting firm

* Proficient in the use of accounting software such as XERO or QuickBooks or UBS accounting

* Strong attention to detail and excellent numerical skills

* Effective communication skills, both written and verbal

* Ability to work independently and as part of a team

Please apply for this position by submitting your copy of your resume in PDF. Kindly note that only shortlisted candidates will be notified.

Location: Jurong East

Responsibilities:

• Design and implement ITSM processes, including Incident Management, Change Management, Problem Management, and Service Request Management.
• Administer and support ITSM tools (e.g., BMC, ServiceNow, Jira Service Management) to enhance service delivery and reporting.
• Work with IT and business teams to define service levels, create service catalogues and ensure compliance with service level agreements (SLAs).
• Analyse service performance metrics to identify areas for improvement
• Work with the sales team to understand client requirements and address client's needs.
• Conduct presentations, demos, and workshops to potential clients
• Facilitate training sessions and workshops to promote ITSM best practices and tool usage across the organization.
• Assist in the development and maintenance of ITSM documentation such as process flows and user guides

Job Requirements:

• 2-3 years of experience in Design, Implement or Operations of IT Service Management tools or related role, with a strong focus on ITSM tools and processes.
• ITIL certification or other relevant ITSM tools certifications preferred.
• Proficiency in ITSM platforms such as BMC, ServiceNow, Jira Service Management, or similar tools in deployment and operations.
• Understanding of ITIL (Information Technology Infrastructure Library) frameworks
• Experience with incident, change, and problem management processes.
• Proficiency in using APIs to connect ITSM tools with other applications to streamline workflows and data exchange.
• Familiarity with integrating third-party services or applications that enhance ITSM capabilities (e.g., chatbots for incident reporting).
• Proficiency in scripting languages (e.g., Python, PowerShell) to automate repetitive tasks and enhance ITSM tool functionality.
• Familiarity with automation tools and Ability to design and implement automated workflows
• Experience in project management or agile methodologies.

To Apply or find out more information on this role, please email us or send in your updated resume to: [email protected]

Shelly Tan Bee Leng (Reg. No. R2199458)

STAR CAREER CONSULTING PTE LTD (EA License: 20C0353)

Activate Interactive Pte Ltd (“Activate”) is a leading technology consultancy headquartered in Singapore with a presence in Malaysia and Indonesia. Our clients are empowered with quality, cost-effective, and impactful end-to-end application development, like mobile and web applications, and cloud technology that remove technology roadblocks and increase their business efficiency.

We believe in positively impacting the lives of people around us and the environment we live in through the use of technology. Hence, we are committed to providing a conducive environment for all employees to realise their full potential, who in turn have the opportunity to continuously drive innovation.

We are searching for our next team members to join our growing team.

If you love the idea of being part of a growing company with exciting prospects in mobile and web technologies that create positive impact on people’s lives, then we would love to hear from you.

Government Solutions Business Unit is looking for a Business Analyst

Internal Code: A24105

This is a one-year contract role.

What will you do?

As a Business Analyst, you will serve as a vital bridge between external stakeholders and internal teams, ensuring seamless communication and alignment between business needs and technology solutions.

Your role involves understanding and analysing business requirements, translating them into functional specifications, and facilitating the successful implementation of solutions that meet both external and internal expectations.

Requirement Gathering and Analysis:

• Collaborate with stakeholders to elicit, document, and prioritize business requirements.
• Conduct interviews, surveys, and workshops to gather detailed information about business processes and needs.
• Analyse and translate business requirements into functional specifications and user stories.

Solution Design and Implementation:

• Work with Design & Technical teams to design and validate solutions that meet business requirements.
• Participate in testing and quality assurance activities to ensure that solutions are delivered as intended.
• Support the implementation of new systems and processes, including user training and change management.

Project Management Support:

• Assist in project planning, tracking, and reporting activities, ensuring alignment between external expectations and internal capabilities.
• Facilitate communication between stakeholders, project managers, and development teams.
• Monitor project progress and address any issues or risks that may arise.

Data Analysis and Reporting:

• Analyse data to identify trends, issues, and opportunities for process improvements.
• Develop and deliver reports and presentations that provide actionable insights for decision-making.
• Create and maintain documentation of business processes, systems, and workflows.

Continuous Improvement:

• Identify and recommend opportunities for process improvements that benefit both external stakeholders and internal operations.
• Stay updated with industry trends and best practices to ensure that solutions are innovative and competitive.

What are we looking for?

• Good understanding of IT systems, databases, and software development processes.
• Development experience or knowledge of programming languages and concepts.
• Experience with software and tools used for business analysis and documentation.
• Strong analytical and problem-solving skills with the ability to think critically and strategically.
• Advanced proficiency in Excel, including experience with complex formulas, pivot tables, and data visualization.
• Excellent communication and interpersonal skills, with a proven ability to facilitate collaboration between external and internal parties.
• Proficiency in business analysis tools and techniques (e.g., UML, BPMN, wireframing).
• Familiarity with project management methodologies (e.g., Agile, Scrum, Waterfall) is desirable.
• Diploma/bachelor’s degree in computer science, Information Technology or related field.
• CBAP or PMI-BA is a plus.

What do we offer?

• Fun working environment
• Employee Wellness Program

Does it sound like something you are interested in exploring further? Please be in touch with our team for an initial chat at [email protected]

Activate Interactive Singapore is an equal opportunity employer. Employment decisions will be based on merit, qualifications and abilities. Activate Interactive Pte Ltd does not discriminate in employment opportunities or practices on the basis of race, colour, religion, sex, sexuality, national origin, age, disability, marital status or any other characteristics protected by law.

Protecting your privacy and the security of your data are longstanding top priorities for Activate Interactive Pte Ltd.

Your personal data will be processed for the purposes of managing Activate Interactive Pte Ltd’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results, and as is otherwise needed in the recruitment and hiring processes.

Please consult our Privacy Notice (https://www.activate.sg/privacy-policy) to know more about how we collect, use, and transfer the personal data of our candidates. Here you can find how you can request for access, correction and/or withdrawal of your Personal Data.

Activate Interactive Pte Ltd (“Activate”) is a leading technology consultancy headquartered in Singapore with a presence in Malaysia and Indonesia. Our clients are empowered with quality, cost-effective, and impactful end-to-end application development, like mobile and web applications, and cloud technology that remove technology roadblocks and increase their business efficiency.

We believe in positively impacting the lives of people around us and the environment we live in through the use of technology. Hence, we are committed to providing a conducive environment for all employees to realise their full potential, who in turn have the opportunity to continuously drive innovation.

We are searching for our next team members to join our growing team.

If you love the idea of being part of a growing company with exciting prospects in mobile and web technologies that create positive impact on people’s lives, then we would love to hear from you.

Government Solutions Business Unit is looking for a Project Manager

Internal Code: A24093

What will you do?

• Manage IT projects from award of tender to delivery and maintenance, while keeping time, quality and costs constraints under control
• Develop overall execution plan & ensure the roles and responsibilities, deliverables and schedule are clearly communicated to the team members and customers
• Manage development phases of the project, i.e. plan, assign and track progress of development
• Document project specifications and design and implement system based on requirements gathered
• Maintain excellent client relationship with the customer
• Conform to best-practice Project Management processes and documentation
• Technical Presales
• Engage customers in the study and analysis of their requirements and customise solutions according to their needs
• Do presales demonstrations & presentations at the customer’s side
• Provide technical inputs to tenders and proposals
• Assist in preparing sales kits
• Oversee the setup and maintenance of demo sites and systems from ground up.

What are we looking for?

• At least 5 years of IT Application PM experience in recent years.
• Well versed in Agile and Waterfall methodologies and execution
• Recent relevant experience in Vendor and Contract Management, Change Management / Service Request Management, Problem/ Incident Management.
• Strong analytical, conceptualisation and problem-solving skills.
• Ability to take a broad, strategic perspective as well as drill deep to understand business needs and challenges.
• Results and customer oriented.
• Effective communication skills.

It will be advantageous if you have:

• Relevant experience in supporting Government Projects.
• Exposure in managing project budget, timeline as well as scope.
• Experience in supporting applications operations.
• PM certifications, SCRUM master certification and/or practical experience with Agile Methodologies, tools and delivery.
• A strong understanding of cloud services, including AWS (Amazon Web Services) and Microsoft Azure.
• A proven track record of managing government/complex projects from inception to completion, ensuring they are delivered on time, within scope and budget.

What do we offer?

• Fun working environment
• Employee Wellness Program

Does it sound like something you are interested in exploring further? Please be in touch with our team for an initial chat at [email protected]

Activate Interactive Singapore is an equal opportunity employer. Employment decisions will be based on merit, qualifications and abilities. Activate Interactive Pte Ltd does not discriminate in employment opportunities or practices on the basis of race, colour, religion, sex, sexuality, national origin, age, disability, marital status or any other characteristics protected by law.

Protecting your privacy and the security of your data are longstanding top priorities for Activate Interactive Pte Ltd.

Your personal data will be processed for the purposes of managing Activate Interactive Pte Ltd’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results, and as is otherwise needed in the recruitment and hiring processes.

Please consult our Privacy Notice (https://www.activate.sg/privacy-policy) to know more about how we collect, use, and transfer the personal data of our candidates. Here you can find how you can request for access, correction and/or withdrawal of your Personal Data.

Responsibilities:

1. Customer Service:

• Ensure a high level of customer satisfaction by delivering excellent support services.
• Act as a point of contact for escalated customer inquiries, maintaining a professional and customer-focused approach.
• Build and maintain strong relationships with end-users, understanding their technical needs and preferences.
• Gather feedback from users to identify areas for improvement and implement solutions to enhance the overall user experience.
• Conduct user training sessions to promote self-service options and empower users to resolve common issues independently.

2. Technical Support:

• Identification and resolution of hardware and software issues for end-users, both onsite and remote.
• Serve as an escalation point for complex technical problems, ensuring timely and effective solutions.
• Collaborate with other IT teams within the organization (Infra, Network and App) to address and resolve technical issues.
• Oversee the development and maintenance of standardized laptop images for various user profiles.
• Deployment of laptops to new and existing users ensuring consistency, security, and compliance with organizational standards.
• Design and implement efficient processes for onboarding new employees, including laptop setup, account provisioning, and orientation on IT policies.
• Streamline and execute offboarding procedures, ensuring secure data removal, account deactivation, and retrieval of IT assets.
• Ability to analyze issues related to Microsoft 365 applications.
• Having knowledge to troubleshoot Wi-Fi or Network related issues.
• Possess expertise in diagnosing and resolving printer-related issues, including hardware malfunctions, connectivity problems, and print queue management.
• Develop and implement preventive and corrective maintenance strategies to optimize printer performance and minimize disruptions.
• Collaborate with vendors for escalated printer issues, warranty claims, and hardware replacements.

3. Documentation and Reporting:

• Maintain accurate records of support activities, including incident reports, service requests, and resolutions.
• Generate and analyse performance reports to identify trends and areas for improvement.

Qualifications:

• Bachelor’s degree in information technology, Computer Science, or related field (or
• equivalent work experience).
• Proven experience in a technical support role, with a minimum of 3 years in a leadership or supervisory position.
• Strong knowledge of desktop operating systems, hardware, and software applications.
• Excellent troubleshooting and problem-solving skills.
• Effective communication and interpersonal skills.
• IT certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician, ITIL V4) are desirable.
• Solid understanding of ITIL framework and best practices for IT service management