This position is responsible for the prospecting and acquiring new accounts, managing accounts of existing clients, addressing customer's requests, complaints and needs as well as foster a long-term relationship with the customer by demonstrating high service standards. Premplas is committed to an employee-orientated, high performance culture that emphasises empowerment, quality, continuous improvement, and the recruitment and on-going development of a superior workplace.

Individual to be involved in:

1. Serve as the main point of contact for all customer account-related matters.

2. Build and maintain positive and long-lasting client relationships. 3. Conduct after-sales activities and promote company products and services via cross-selling and upselling to existing clients.

4. Act as client advocates and work with internal departments to ensure that clients’ needs are understood and satisfied.

5. Maintain up-to-date knowledge of company products and services, its competitiveness relative to market products, as well as market and industry trends.

6. Actively source for new prospects and convert them to leads to generate new accounts for the company.

Requirements

1. Full knowledge of company products and services, competitive landscape as well as market and industry trends .

2. Good knowledge of client account management and the ability to build long-lasting relationships with clients.

3. Excellent listening, communication, and presenting skills. Ability to articulate well on products and services.

Responsibilities:

• Oversees project costing, budget allocation, expenditure monitoring and cost forecasting
• Reviews the project revenue update and project cash flow
• Oversees Change Order Management and Claims with clients, vendors and subcontractors
• Ensures timely commercial and cost reporting
• Reviews and evaluates vendors and subcontractors CBEs
• Coordinates with respective stakeholders for payment milestone requirements

Requirements:

• Bachelor’s Degree in any Engineering disciplines
• Minimum 5 years of relevant experience as project control manager
• Possess good communication and interpersonal skills

Our Addresses and Working Hours:

Seatrium (SG) Pte. Ltd.

Tuas Yard

51 Pioneer Sector 1, Singapore 628437

(Islandwide transport provided)

Mon - Thu: 8:00am – 5:15pm

Fri: 8:00am – 4:30pm

Interested candidates are invited to send us an updated resume with your current and expected salary and earliest availability.

We regret that only shortlisted candidates will be notified.

Please note that your personal data disclosed to Seatrium Limited and our group of companies, shall be used for the purposes of evaluation, and processing in accordance with our recruitment processes and policies. By providing your personal data, you have consented to the aforesaid purpose under the provisions of the Personal Data Protection Act 2012.

Continental-NTU Corporate Laboratory invites applications for the position of Research Associate.

Key Responsibilities:

• Conducting the research in AI domains (e.g., reinforcement learning and image recognition), software testing, program synthesis
• Applying the developed research ideas and approaches to improve the software engineering process in Continental, especially software testing (automatic test case/plan generation)
• Conducting the research in combining AI techniques with formal methods techniques (especially program synthesis) to improve the explainability and robustness of AI models
• Participating in co-operation with Continental’s development team
• Interacting with Continental business units
• Developing and integrating AI algorithms into the real development progress
• Preparing academic publications such as pattern, research paper
• Contributing to seasonal and annual report writing and presenting

Job Requirements:

• Master degree in Artificial Intelligence, Computer Science, Software Engineering
• Strong background and research experience in artificial intelligence, software engineering, automatic testing, program synthesis
• Excellent background and experience in programming language, especially python
• Good communication and report-writing skills
• Strong responsibility for research and work

We regret that only shortlisted candidates will be notified.

• Responsible for food preparation and cooking to standard operating procedures;
• Ensure smooth operations and allocation of duties within the kitchen;
• Ensure that all orders are fulfilled in a timely manner and to expected standards;
• Attend to kitchen-related duties stock- checking and inventory and ordering;
• Practice and ensure good hygiene and housekeeping standards within the kitchen;
• Ensure food is stored, prepare and presented in a safe and hygiene manner;
• Uphold high standards of food quality to ensure customer satisfaction.

Requirements

• Strong experience in Chinese cuisine including all varieties of noodles and rice
• Profound knowledge of different kinds of beverages
• Deep knowledge of every aspect of Chinese dishes
• Proficient with BBQ and Chinese specialty equipment
• Ability to manage numerous tasks, assign responsibilities and display high patience
• Able to work night shift and split shift
• Able to work ot on weekends and public holiday
• · Must be able to work night shift and split shift
• · Must be able to work extra hours or weekend if needed

Kitchen chef assistant with or without experience both welcomed !

Working hours : 12hours (hiring for new location)

Rental reinbursement provided : $250

2 off days a month

Able to start work immediate / short notice period preferred.

Training will be provided.

Young and fit with good stamina is a bonus.

Account & Relationship Management

• Build and maintain productive, long-term relationships with key customers across modern and traditional trade channels as required.
• Understand customer needs and market dynamics to deliver tailored solutions that maximize business outcomes.
• Be the primary contact for customers, ensuring satisfaction and resolving any issues promptly.

Sales & Business Development

• Drive business growth across multi-channel (online and offline) through effective sales strategies and execution.
• Achieve and exceed sales targets by promoting our Principals' brands with key accounts.
• Analyze category trends and competitor activities working closely with the Principal to identify opportunities for growth.

Strategic Planning & Forecasting

• Prepare accurate sales forecasts and volume plans in alignment with the company’s, Principal’s, & customers aligned targets .
• Co-develop joint business plans (JBP) along with promotional calendars in collaboration with customers, Principal’s and internal stakeholders.
• Monitor stock levels and ensure timely replenishment and availability of products.
  

Promotion & Trade Spend Optimization

• Plan and execute promotional activities (discounts, product placements, etc.) to drive sales and maximize ROI.
• Analyze trade spend effectiveness and ensure promotion spending do not exceed aligned budget with the Principal.
• Negotiate promotions & display agreements to optimize product visibility and sales impact.

Cross-functional Collaboration

• Work closely with internal teams( supply chain, finance) to ensure seamless execution of business plans and promotional activities.
• Act as the link between customers and Principal/internal teams, facilitating communication and addressing any operational or commercial issues.

Data Analysis & Reporting

• Analyze sales data, customer performance, and market trends to provide actionable insights to both customers and internal teams.
• Prepare and present detailed reports on account performance, identifying opportunities for growth and areas for improvement.

Requirements:

• Proven experience in FMCG account management, with strong knowledge of modern and traditional trade channels.
• Experience managing accounts such as NTUC, Sheng Siong, or DFI is highly preferred.
• Strong commercial acumen, critical thinking, and problem-solving abilities.
• Demonstrated leadership in end-to-end account management, including commercial and operational aspects.
• Excellent communication and negotiation skills, with fluency in English.
• Strong people management skills, with the ability to work cross-functionally and across teams.
• Proficiency in MS Office tools and strong data analysis capabilities.
• Immediate availability is preferred.

Yee Jie Ling Jaslin | EA Reg. no.: R1440114

RS Recruitment Agency LLP | EA Licence no.: 17C8809

• Ensure office equipments and facilities are working
• Ensure office infrastructure are working
• Arranging healthy lunch (every Wednesday)
• Data Entry / admin duties
• Ordering of pantry stuff and some stationaries
• Support company events / marketing events

Requirement:

• Good in excel and word
• Strong digital / IT Infra knowledge
• Organizing skills

Job Description

• Lead Project planning and project management.

Oversee project execution, monitor site progress

and ensure on-time completion of projects

• Ensure compliance with safety regulations and latest

WSH Act provisions at all times

• Ensure cost control and project completion within

budget, utilization of resources and schedule

• Liaise with client's representatives with regards to all

site matters, attend site meeting if required.

• Delegate tasks and responsibilities to appropriate

personnel.

• Recognize and solve potential problems and

evaluate project/program effectiveness.

• To lead and mentor the team by setting in place

guidelines and procedures, providing advice and

supervision

• Identify and resolve operational problems and

minimize delays

• Ensure that organization and government standards

on safety are met and ensure customer safety and

quality specifications are consistently met

• Coordinate with the clients, sub-contractors and

consultants on all project matters

• Familiar with Authority submissions and regulatory

requirements

• Ensure site team of engineers, supervisors, foremen

and workers comply with client and regulatory

requirements

• To assist management in monitoring the

effectiveness of the risk control measures

• To recommend appropriate risk control measures to

reduce or eliminate the risk identified assessment

• Together with QS department to award sub

contractor

• Assist in ac-hoc tender for technical proposal

submission

• All other ad hoc duties assigned

Job Requirement

• Diploma/ Degree in Civil Engineering / Architecture

or equivalent

• Good communication and organizational skills

• Able to work independently with minimum

supervision as well as in a team environment

• Able to work under pressure with high initiative and

meeting timelines

• At least 1-3 years of relevant experience in

Construction Industry

• Able Understand & doing AutoCAD Drawing

Others:

• 5.5 Working days per week

• 9am – 6pm

Benefits:

• Basic Salary up to $3,200 with yearly increment based on performance.
• 5 days work week (Monday to Friday, 9am to 6pm)
• Company Transport provided
• Our company emphasises on good career progression.

Job Description:

This is a full time role for a Shipping Coordinator located in Tuas. Our clients serve the Asia region. Supplying such as Marine Engines, Industrial Power Equipment, Energy System, Engineering Services and Spare Parts in Singapore. The role focuses on managing export shipments, including preparing commercial documents such as invoices and shipping paperwork, coordinating with the warehouse team, and arranging shipments with external vendors like freight forwarders. It also involves handling Letters of Credit, processing purchase orders, and issuing shipping instructions across various regions. Key responsibilities include negotiating delivery costs, monitoring inbound shipments, tracking logistics expenses, and addressing claims related to shortages or defective parts. Additionally, the role requires preparing reports and handling other assigned tasks as needed.

Qualifications:

• Nitec & above
• 3 years of relevant experience

You will perform general radiography independently at a high level in A&E, Inpatient and Outpatient settings. You will have the opportunity to be trained to perform specialized imaging after demonstrating your commitment and ability.

Roles and Responsibilities

• Perform Radiography to produce good quality diagnostic images in various settings such as Outpatient Clinics, Inpatient satellite and wards, Emergency Department, Operating Theatre etc.
• Be a patient’s advocate, to address patient’s imaging needs and radiation concerns
• Be a valued team-player in a team-based healthcare team providing care to the patient
• Opportunities for training in specialised modalities such as CT, MRI, Ultrasound, Mammography, Nuclear Medicine, Angiography, RISPACS

Job requirements

• Degree or Diploma in Radiography or Medical Imaging Science from a recognized institution
• Registered with the Allied Health Professions Council and holds a valid R1 License
• Able to work in fast-paced environment
• Perform rotating shift duties

Job Descriptions:

• General Admin Scope (Data Enrty, Documents Filing, Scanning, Photocopy, Stationery etc)
• Work with Account Assistant to cross check and confirm on the machinery movement for billing.
• Perform data entry and ensure on the accuracy.
• Accountable to maintain & monitor the schedule of equipment’s’ renewal / servicing as to fulfil the statutory requirements.
• Assist with all administrative work and daily operations of the purachasing department.
• Repare Quotation.
• Perform other ad hoc duties as requested by the supervisor.

Requirements:

• Certificate / Diploma in Logistics / Supply Chain Management or equivalent
• 1 years relevant experience
• Computer skills and Microsoft Office
• Experience in purchasing knowlege is an added advantage
• Good interpersonal skills
• Good time management skill

Additional Info:

• 5 days work week
• Company transport pickup provided at Jurong East MRT stations

Job Summary:

We are seeking a creative and results-driven Marketing Executive with expertise in digital marketing and content creation to join our dynamic team. The ideal candidate will be responsible for developing, executing, and optimizing digital marketing campaigns, as well as producing high-quality content that aligns with our brand and engages our target audience. This role requires a mix of strategic thinking, creative flair, and analytical skills. Our company provide hybrid working environment.

Key Responsibilities:

1. Digital Marketing:
   • Plan, implement, and manage digital marketing campaigns across various platforms, including social media, email, SEO/SEM, and paid advertising.
   • Monitor and analyze campaign performance metrics, providing insights and recommendations for improvement.
   • Manage the end-to-end process of email drip campaigns for lead nurturing.
   • Collaborate with cross-functional teams to ensure consistency in branding and messaging across all digital channels.
   • Stay up-to-date with industry trends and best practices to keep the company at the forefront of digital marketing.
2. Content Creation:
   • Develop compelling and engaging content for various platforms, including blogs, social media, website, and email newsletters.
   • Manage the content calendar to ensure timely and consistent delivery of marketing materials.
   • Create visual and multimedia content such as graphics, videos, and infographics, either independently or in collaboration with designers.
   • Optimize content for search engines (SEO) to increase organic visibility.
3. Social Media Management:
   • Oversee the company’s social media presence by creating and scheduling posts, engaging with the audience, and tracking performance.
   • Develop and execute strategies to grow social media followers and increase engagement.
4. Brand Management:
   • Ensure all content aligns with the company’s brand voice, tone, and style.
   • Maintain brand consistency across all digital channels.
5. Analytics & Reporting:
   • Use analytics tools to track the effectiveness of campaigns and content.
   • Prepare detailed reports on key metrics and provide actionable insights for future strategies.

Qualifications:

• Bachelor’s degree in Marketing, Communications, or a related field.
• Minimum 1 years of experience in digital marketing and content creation. Fresh graduate with experience in executing digital marketing projects is welcome to apply.
• Proven track record of managing successful digital marketing campaigns.
• Strong writing, editing, and storytelling skills.
• Proficiency in digital marketing tools and platforms, such as Google Analytics, Google Ads, Facebook Ads Manager, and TikTok.
• Experience with content management systems (e.g., WordPress) and graphic design tools (e.g., Canva, Adobe Creative Suite).
• Strong analytical skills and the ability to interpret data to drive decision-making.

Preferred Skills:

• Experience in photo editing and multimedia content production.
• Knowledge of marketing tools (e.g., Mailchimp, Facebook Ads, Google Ads).
• Familiarity with basic web design principles.
• Understanding of B2B and B2C marketing strategies.

JOB PURPOSE

A Vascular Technologist performs ultrasound and blood pressure studies to investigate the arteries

and veins in all parts of the body. They work closely with Vascular Surgeons to diagnose vascular

diseases, thus helping in the investigation, management and surveillance of a patient’s vascular

disease. Common ultrasound sites include the neck, upper and lower limbs and aorta.

MAJOR DUTIES & RESPONSIBILITIES

Specific

• Perform vascular pressure studies in adherence to department protocol, which are inclusive but not limited to e.g. ankle/brachial pressure index study (ABPI), toe/brachial pressure study index (TBI), exercise ABPI and transcutaneous oximetry (tcpO2)
• Perform vascular ultrasound studies in adherence to department protocol, which are inclusive but not limited to e.g. arterial duplex, carotid duplex, haemodialysis arteriovenous fistula/graft duplex, vein mapping, venous reflux and deep vein thrombosis duplex, aortic duplex, visceral arterial duplex and thoracic outlet duplex
• Generate written and diagram reports on the findings of the above investigations
• Be an integral part of a team approach to the diagnosis and management of arterial and venous disease
• Manage and organise your time for scans and reports

General

• Ensures patient safety and comfort under their care
• Performs daily quality control checks on equipment and oversees the preventive and corrective maintenance with relevant stakeholders e.g. BME
• Ensures accurate documentation and charging of cases on relevant systems or papers whenever required
• Ensures reconciliation of diagnostic results and images on systems post down-time event
• Ensures procurement of supplies and consumables for clinical section for service delivery
• Participate in regular feedback sessions and multi-disciplinary meetings with the entire team
• Work in a supportive environment and with the scope to further your training and skills
• Salary depending on experience and last drawn

JOB REQUIREMENTS

Education / Training / Experience

• Bachelor’s Degree in Medical Technology / Biotechnology / Biomedical Science; Diploma or Bachelor’s Degree in Diagnostic Radiography or its equivalent.
• Prior experience as a Vascular Technologist or minimum 2 years as a medical sonographer.

Professional License

• Any prior vascular sonography accreditation is favourable (e.g. Society for Vascular Technology accreditation examination [Accredited Vascular Scientist] or American Registry for Diagnostic Medical Sonography [Registered Vascular Technologist])

Others

• Passion to serve patients and be involved in their treatment
• Can-do attitude
• On-the-job training will be provided

Job Description:

• Handle Accounts Payable and Receivable, Petty cash, Fixed Assets.
• Ensure accurate and timely closing for financial reporting and schedules.
• Assist in the preparation of audit schedules and provide necessary documentation for internal and external audits during audit process.
• Any other ad-hoc duties as required or assigned by the management.
• Ensure payments are properly accounted for and promptly updated in the system.
• Assist with preparation of financial statement for the company.
• Any other duties assigned by superior.

Requirements:

• Diploma in Accounting or equivalent professional qualification
• Minimum 2 years of working experiences in construction industry
• Proficient in Microsoft Excel and MYOB Accounting Software
• Possesses strong interpersonal and communication skills, fluent in English & Mandarin

Additional information:

• 5 days work week
• Company transport pickup provided at Jurong East MRT stations

Loading and unloading of material from the truck.

Perform daily routine checks and maintain the general cleanliness.

Conduct daily checks to ensure that the vehicle is in a good and safe condition.

Driving in a safe manner at all times and adhering to traffic rules & regulations stated in the Road Traffic.

Min 3 years of experience

Working Days and Timing:

5 Working Days + 1 Saturday per Month: Monday to Friday 8:45am to 5:30pm

Our client is one of the licensed warehouses, specialised in handling and storage of dutiable cargo like alcoholic beverages and tobacco is inviting qualified candidates to fill the position of Forklift Cum Warehouse Assistant and located in Tuas.

RESPONSIBILITIES:

• Receiving, storing, and organizing incoming stock.
• Picking and packing orders for shipment.
• Loading and unloading delivery vehicles.
• Keeping detailed records of inventory.
• Inspecting goods for defects or damages.
• Maintaining a clean and safe work environment.
• Assisting with inventory audits.
• Operating warehouse equipment such as forklifts and pallet jacks.
• Communicating effectively with other warehouse staff and supervisors.
• Following health and safety guidelines.

REQUIREMENTS:

• Must know how to use the forklift licence

Purpose: To lead in the management of supplier’s quality performance and technical specification compliance to better meet the company’s business goal and requirements (Quality, Logistics, Technology, Cost, Service).

Key Area of Responsibilities:

• Review and approve First Article (FA) Report for product qualification
• Review and approve Supplier Change requests through the Supplier Change Request and Waiver Report submitted by the supplier to manage Change Control (Copy Exact requirement).
• Conduct part buy-off at the supplier site per customer/VDL requirements to ensure compliance before the part is delivered to VDL site.
• Review the Material Review Board (MRB) list to make a disposition on non-conforming parts and take follow-up action (for supplier-related issues).
• Review, approve, and validate actions in the Supplier Non-Conformance Report (NCR)/Corrective Action and Preventive Action (CAPA) Report to ensure the root cause is identified to actions done to eliminate the issue and prevent re-occurrence.
• Review, approve and validate actions in the Supplier 8D Report to identify the root cause and eliminate the issue to prevent re-occurrence.
• Conduct Quality Management System /Technical / Process Audit to qualify; periodic assessment to mitigate risk to Customer and VDL.
• Provide support on the Supplier Quarterly Business Review (QBR) process (Quality-related actions, indices, and feedback) to ensure alignment between critical suppliers and VDL to meet VDL requirements/targets.
• Engage in Continuous Improvement Projects (CIP) with suppliers to improve Quality and prevent Quality issues.
• Review overall supplier Quality status during Weekly Supplier Quality Department meetings to control supplier Quality and mitigate concerns.
• Present updates on Supplier performance to management and the customer focus team at the Customer Performance Forum.
• Provide support on New Product Introduction (NPI) meetings (Supplier Quality-related) to understand customer requirements and translate them to related suppliers.
• Support and participate in the company continuous improvement program.

Qualification & Experiences:

• Diploma/Degree in Mechanical Engineering/Mechatronics or other relevant qualification.
• Minimum 3 years of experience as a supplier quality engineer in the manufacturing industry.
• Certified Quality Engineer preferred
• Team player
• Good problem-solving skills
• Meticulous in details
• Proficient in advanced Microsoft Excel functions
• Good communication skills

• Posting of recruitment advertisements
• Engagement with both internal and external stakeholders such as employees and vendors, etc
• Manage office sundry purchases
• Payroll administration
• Assists in employment contract renewals
• Coordinate medical arrangement for foreign employees (medical check-ups for work pass, and vaccination)
• Ensure complete, up-to-date, accurate and accessible records are kept for all employees.
• Assists in the co-ordination of social and recreational activities to promote the general welfare of all employees
• Performs HR data entry relating to employee's information, training records, etc.
• Manage and route phone calls appropriately
• Assists in work pass applications and other immigration related work.
• Prepare and submit government bodies and statutory board related surveys.

• Required load and unload material etc
• Maintain material movement record.
• To comply with LTA road safety and traffic regulation and site safety.
• To conduct daily check to ensure vehicle is in good and safe condition/upkeeping of vehicle.
• Valid class 4 driving license and lorry crane operator.
• Prefer ably to start work within short notice.

1.Manage store Inventory & handle sales cash.

2.Receive ,distribute and maintain adequate quantities of stock at all times.

3.Maintain optimal stock levels.

4.Maintain stock and consumption records.

5.Check incoming materials for quality against invoices,purchase orders and packing slips or other documents.

6.Make clear notes on the receipt of the items against eash invoice.

7.Keeps and updates records of good received and issued.

8.Complies report of expenditure,and monthly stock report.

9.Perform related duties and responsibilities as assigned.

Production Supervisor will be under Marine service line, the appropriate quality check, the compilation of accurate and customized results reports and other deliverables.

1. Working in workshop and vessels.

2. Good communication skills with Ship Owners and Superintends.

3. Good time Management and work Independently.

4. To perform any other duties & Responsibilities assigned by superiors from time to time.

5. Ability to demonstrate and implement cost -saving measures.

6. Ability to lead to manage project operations, schedule and specifications.

Requirements:

- Min 5 Years experience as Marine Industry.

- Knowledge of MS office.

- Able to work OT.

- Excellent coordination skills.

- Able to working at Height.

• General administrative task & support
• Handling accounts receivable & accounts payable
• Handling general Accounting Tasks
• Administering payroll & maintaining employee records
• Handle MOM matters including work pass application / renewal / cancellation
• Workers dormitory arrangement.
• Coordinate with training & Development.
• Administer leave / MC records.
• Monthly CPF submission.
• Prepare employment letter, confirmation letter, warning letter, etc.
• Support admin function for purchasing, report typing and invoicing.
• Licence renewal & preparation of documents for submission.
• Prossess good organization, communication and people's skills
• Any ad-hoc HR & admin duties assigned.

Job Responsibilities

• Collect all relevant information for quotation from the customer.
• Meet customers and get new sales.
• Ensuring that the products supplied meet the client's specifications.
• Conduct alter-sales services.
• Monitor and coordinate all customers’ complaints / corrective action report to QA and other related departments.
• Produce appropriate monthly reports and organize monthly update meetings with General Manager (and management).
• Monitor and promote online platforms.

Job Requirements Education:

• Min. Diploma
• Basic Computer Skills: Microsoft Office

Job scope:

• Responsible in purchasing spare parts & consumables requested by Engineers for project
• Manage store supplies, ensure sufficient stocks for daily work operations
• Responsible for the quality of products supplied to the company
• Negotiate term contracts/ credit terms with suppliers
• Execute orders and monitor delivery status
• Manage and source for vendors with competitive prices
• Upkeep purchased records and provide monthly reports for all orders
• Conduct supplier audit
• Implement and maintain ISO 9001:2015

Requirements:

• Diploma in Mechanical Engineering or equivalent
• Preferably with technical knowledge
• Minimum 2 ~ 3 years purchasing experience in Marine or Shipping Industries
• Able to manage a variety of tasks in a fast-paced high workload environment
• Preferably with driver's license to source for suppliers islandwide
• Strong verbal & written communication skills
• Independent, resourceful, pro-active and team player
• Good command of spoken and written English

Other info:

- Salary $2500 - $3800

- 5-day work

- Gul Circle MRT station

Interested candidates, pls apply with your resume in MS Word.

You may email to [email protected]

EA License No: 17C8809

EA Reg No: R1108561

Ensure that all works carried out are of highest quality standard to meet customer satisfaction.

Execute the site testing and commissioning activities of the company to the satisfaction of the owners and builders

Liaise with Yard’s commissioning personnel to close out issues which will affect the smooth completion of project

Ensure that Punch List are corrected and Test Memo and Service Acknowledgement Report are signed

Ensure that site issues are highlighted to the Production Manager/Assistant Production Manager in order to come up with proper and timely solution

Inform the project engineers in the event of changes on design, drawings and system operation which may arise during the job execution.

Highlight to Project Engineers any changes that may be required on supplied equipment for quality improvement.

Ensure that the equipment used for commissioning are calibrated and maintained in good working condition to achieve quality standard.

Ensure non-conformity report is being raised as and when necessary.

Ensure that non-conformances are promptly resolved by means of investigation and corrective action.