Responsibilities:

• Oversee/ manage the day-to-day operations of all outlets.
• Schedule shifts and manage staff rotations.
• Assign tasks, set goals and provide guidance to team members.
• Allocate resources such as manpower, equipment, and materials effectively to meet operational needs.
• Implement and monitor standard operating procedures (SOPs).
• Monitor and manage food and beverage inventory.
• Coordinate with suppliers for timely deliveries.
• Handle customer feedback and complaints and ensure excellent customer service standards.
• Maintain food quality and safety standards.
• Ensure cleanliness and hygiene in the restaurant complies with health and safety regulations.

Requirements:

• Minimum 8 years of operation management experience.
• Minimum Diploma/ Degree in Hospitality Management, Business Administration, or a related field.
• Great leadership, interpersonal, and communication skills.
• Service and result oriented, good team player.
• Able to work under pressure and handle situations

We are seeking an experienced Sustainability Assistant Manager/Manager to provide Sustainability advisory services to our clients. The successful candidate should demonstrate leadership skill and strong understanding of current Sustainability related regulations and best practices. The candidate will also work with the Leadership team to develop thought leaderships for emerging regulations in the areas of sustainability, service offerings and business development activities as well as delivering exceptional results to clients.

Responsibilities

• Prior experience with business development, including developing ‘go-to’ market strategies;
• Excellent project management skill, which includes presentation to C-suite;
• Experience in overall planning and executing of ESG services, which includes, amongst others:

1. Performing Sustainability maturity assessments and due diligence
2. Develop and implement Sustainability strategies for clients with best practices / requirements
3. Alignment of Sustainability Framework with overall Enterprise Governance and Risk Frameworks.
4. Defining KPIs for ESG measuring and monitoring their impacts
5. Facilitating the development of net zero or decarbonisation strategies
6. Configuration / implementation of sustainability monitoring and reporting technologies
7. Providing assurance services on reported data such as sustainability reports, greenhouse gas emissions inventories and the disclosure of climate-related financial risks

• Lead and develop resources in-line with the company and Group’s sustainability ambition;
• Developing client proposals and value proposition to elevate client’s company growth;
• Keeping abreast with global and regional sustainability trends, regulations, and best practices.

Requirements

• Bachelor’s Degree in Environmental Science, Sustainability, Business, or Professional Qualification such as CA Singapore, ACCA or equivalent.
• At least 2 to 3 years of professional experience in Sustainability / ESG consulting and reporting
• Knowledgeable on most of the major ESG disclosure platforms reporting frameworks including but not limited to ISSB (IFRS), CSRD (ESRS), CDP, GRI, SASB or TCFD.
• Experience in structuring, planning, and managing the execution of deliverables
• Strong analytical, problem-solving, strategic thinking skills
• Excellent communication, interpersonal, and presentation skills
• Ability to work collaboratively in a fast-paced and dynamic environment

Responsible for providing administrative and client service support to Relationship Managers (RM) within the front office function servicing Private Banking clients.

Responsbilities:

• Provide administrative and client service support to Relationship Managers servicing Private Banking clients.
• Respond to all client enquiries and instructions and provide resolution to most issues and requests.
• Monitor transactions and activities in client accounts
• Maintain client data and reports, such as: contact lists, account numbers, facilities details, status of credit reviews/renewals, etc
• Handle administrative duties including scheduling of appointments, preparing correspondences, making travel arrangements, arranging meetings and receptions, producing presentation materials.
• Coordinate with Product Groups, Operations and other functional areas as necessary
• Ensure adherence to internal and external regulations and policies at all times

Requirements:

• Minimum 3-10 years of relevant experience in client servicing, operations or sales support within financial institutions
• Bachelor degree or diploma from reputable institutions
• Strong understanding of financial products and services
• Excellent interpersonal, communication and client interfacing skills
• Meticulous, strong attention to details
• Possess future oriented mindset, strive to innovate and adapt to changes
• Strong understanding of inter-dependencies within the team and able to collaborate effectively across departments
• Ability to thrive in a fast paced environment and remain empathetic, passionate and resilient
• Preferably CACS certified

The Restructuring and Insolvency team

Our Restructuring and Insolvency team works closely with industry professionals, companies and their stakeholders to identify and resolve issues affecting profitability, protect enterprise value and facilitate a full recovery where possible.

The team is made up of young and friendly professionals bringing about an easy-going culture. While projects are often performed in a pressurised environment, the team works collaboratively and supportively across all levels to be able to deliver their best. The leaders in the team are hands-on, guiding and teaching junior members to navigate situations and stakeholders that may be difficult or tricky. Each individual has the space to grow in their own way and to discover what is best for them.

Responsibilities

• Managing and executing day to day issues on restructuring and insolvency engagements (being, amongst others, liquidation, receivership, judicial management, scheme of arrangement, monitoring / exceptional accountant, debt restructuring and personal insolvency work)
• Liaising with stakeholders, creditors and other advisors
• Preparing draft correspondence, reports and presentations
• Reconstructing of (complex) accounting records from incomplete information
• Undertaking investigative work for the benefit of recovering assets for the insolvent estate and company analysis, including financial modelling where necessary
• Participating in client meetings and strategy discussions with supervisors and partners
• For insolvency matters, attending to statutory and compliance matters
• Assisting in department networking and marketing activities

Qualifications and skills

• Bachelor’s degree in Accounting, Business, Economics, Finance or other relevant field
• Minimum 5 or 6 years previous experience in a restructuring and insolvency team
• Experience in supervising work of junior members
• Experience in managing a variety of projects and engagements
• Proficient in the use of Microsoft Office Suite, specifically, Excel, PowerPoint and Word and financial modelling an advantage
• Excellent verbal and written communication skills

We are looking for a self-driven and experienced Finance Manager or Senior Finance Manager for one of our shipping clients. This role oversees the financial operations of the company and its subsidiaries, managing reporting, compliance, cash flow, and audits. It ensures the preparation of accurate financial statements, supports banking and credit processes, and provides analysis for senior management. The ideal candidate should hold ACCA or CA certifications and have at least 5 years of relevant experience.

Key Responsibilities:

• Manage the financial operations of the organization and its regional entities.
• Lead and oversee a team of accountants.
• Ensure the timely and accurate preparation of management accounts and financial reports.
• Oversee balance sheet reconciliations, ensuring they are completed and reviewed within deadlines.
• Prepare annual financial statements for designated entities.
• Act as the main liaison for statutory and internal audits.
• Ensure compliance with applicable regulatory requirements.
• Monitor and manage cash flow to facilitate timely payments.
• Oversee submissions for credit lines and financing facilities.
• Collaborate with internal stakeholders, including Treasury, and maintain banking relationships.
• Provide support to relevant teams, including operations, credit, and legal.
• Conduct performance evaluations and offer constructive feedback to team members.
• Develop ad-hoc analyses and reports for leadership as required.
• Undertake additional responsibilities as assigned.

Qualifications:

• A bachelor’s degree in Finance, Accountancy, Business Administration, Economics, or a related discipline; advanced qualifications such as ACCA or CA are highly desirable.
• 5-7 years of relevant professional experience.
• Familiarity with Microsoft Dynamics is a plus.
• Demonstrated expertise in financial planning, budgeting, forecasting, and reporting.
• Strong leadership skills with the ability to effectively manage and mentor a finance team.

To apply, please send your CV to [email protected] .

We regret that only shortlisted candidates will be notified. Thank you for your understanding!

SHRI Academy is a premier provider of HR education in Singapore, offering a diverse range of academic programmes designed to empower individuals with the skills and expertise needed to thrive in the evolving field of human resources.

The Senior Manager/Manager (Academic Operations) will play a key role in driving student engagement, overseeing academic operations, ensuring regulatory compliance, and implementing process improvements. This position is vital to the continued success of SHRI Academy and its mission to advance the HR profession in Singapore and the region.

Key Responsibilities

1. Student Engagement

• Cultivate a positive and enriching learning environment that enhances the student experience.
• Serve as the main point of contact for students, addressing concerns and providing guidance throughout their academic journey.
• Design and implement student engagement initiatives to improve retention and satisfaction.
• Collect and manage student feedback for insights to drive continuous improvement.

2. Academic Operations

• Manage the daily operations of academic programmes, including scheduling, resource allocation, and faculty coordination.
• Ensure the smooth delivery of programmes, maintaining high-quality teaching standards.
• Collaborate with faculty and instructors to provide support and guidance for effective curriculum delivery.
• Plan and execute key events including orientation sessions, graduation ceremonies, and workshops.

3. Regulatory Compliance

• Ensure all academic programmes and operations comply with Committee for Private Education (CPE) and other regulatory standards.
• Maintain accurate and comprehensive documentation to meet audit and accreditation standards.
• Monitor regulatory changes and ensure SHRI’s policies and processes are updated accordingly.

4. Processes Improvement

• Identify and implement opportunities to enhance operational efficiency and effectiveness.
• Drive initiatives to improve the quality of academic services.
• Leverage technology to streamline administrative tasks and improve stakeholder experiences.
• Analyse performance metrics and provide data-driven recommendations to the senior team.

5. Team Management

• Lead, mentor, and manage a team of academic staff to meet organisational objectives.
• Assign responsibilities, set clear performance expectations, and monitor team progress.
• Facilitate professional development opportunities to build team competencies.
• Foster a collaborative and inclusive culture focused on continuous improvement and excellence.
• Conduct regular team meetings to ensure alignment with organisational goals and operational priorities.

6. Strategic Contributions

• Collaborate with the senior leadership team to align academic initiatives with SHRI’s strategic goals.
• Contribute to the development of new programmes and partnerships to expand SHRI Academy’s reach and offerings.
• Support the implementation of SHRI’s vision to become the leading professional HR body in Asia.

Qualifications and Skills

• A Bachelor’s degree in Education, Business Administration, HR, or a related field
• At least 8 years of experience in academic operations, education management, or a related field.
• Strong understanding of Singapore’s regulatory requirements for private education institutions (PEIs).
• Excellent interpersonal and communication skills, with a proven ability to inspire and engage students.
• Possess a proven track record in project management and process improvement initiatives.
• Ability to work collaboratively in a dynamic environment and adapt to evolving priorities.
• Strong leadership qualities with a commitment to fostering a culture of excellence and continuous learning.

Why Join Us?

By joining SHRI Academy, you will play a pivotal role in shaping the future of HR professionals in Singapore and beyond. You will have the opportunity to contribute to the success of an esteemed institution with a strong legacy in HR education.

• Develop and implement financial plans, budgets, and forecasts aligned with the organization's strategic goals.
• Conduct financial analysis to assess the company's performance, identify trends, and forecast future financial outcomes.
• Provide insights and recommendations to senior management based on financial analysis.
• Prepare and present accurate and timely financial reports, including income statements, balance sheets, and cash flow statements.
• Ensure compliance with accounting standards and regulations in financial reporting.
• Communicate financial performance and key metrics to stakeholders, including senior management, investors, and board members.
• Identify and assess financial risks facing the organization, such as market risks, credit risks, and operational risks.
• Develop and implement risk management strategies to mitigate financial risks and protect the organization's assets.
• Monitor risk exposures and implement controls to manage risk effectively.
• Manage cash flow to ensure liquidity and meet financial obligations.
• Monitor cash balances, cash forecasts, and cash flow projections.
• Implement strategies to optimize cash flow, such as managing receivables and payables effectively.

Job Resoibsibilities

• Build and maintain client relationships and act as primary fund administration client relationship manager for fund accounting and other related services
• Be actively involved in business development to pitch for new client engagements
• Set up the fund administrative services workflow and best practices, including evaluation of any fund accounting software where necessary
• To handle all fund accounting activities which includes periodic financial statements, partner allocations, NAV calculations, annual reporting requirement, and capital activity statements etc
• Assist in investor reporting, partner capital account statements, capital calls, distribution, equalization notices and client reporting are prepared and disseminated correctly
• To provide support in multiple asset classes and funds
• Develop strong business relationships with both internal and external stakeholder including fund managers, investors, auditors, tax agents etc
• Other ah-hoc administrative duties

Job Requirements

• Degree in Accountancy, ACCA, CA or professional qualifications
• Minimum 5 to 10 years of relevant experience (preferably in fund houses and fund administrators)
• Strong knowledge of report standards including IFRS, SFRS and RAP 7.
• Positive attitude with great communication skills, meticulous, analytical and the ability to work effectively in a team.
• Individuals who are detail-oriented, comfortable and meticulous to figures and driven to meet deadlines.

Job Description

• Responsible for managing a team of Architectural coordinators and BIM Modellers in the design and coordination works;
• Attend technical and site meetings with consultants;
• Study Architectural drawings and coordinate Architectural works with the consultants and sub-contractors to resolve any technical / site issues;
• Architectural planning, coordination with consultants and document control such as monitoring of sample submission, approval status of drawing
• Coordinating, organizing and preparing construction and architectural documents and drawing
• Ensure Architectural works are carried out according to specifications / drawings;
• Inform Project Director / Project Manager on any technical / site problems pertaining to Architectural works;
• Supervise the progress of Architectural works on site;
• Coordination of sub-contractor's Architectural work and ensuring the work is on schedule.

Requirements

• Degree in Architecture/Building
• 5-8 years’ of working experiences in main contractor companies preferably in large scale commercial projects
• Highly motivated and independent with excellent team spirit and communication skills Excellent written and verbal communication skills
• Understand in Autocad/ BIM/ construction drawing/ architectural drawings

Job Scope:

• Assist in developing and executing BIM Executive plan for company level and project level;
• Review, develop and maintain office BIM documentation standards;
• Assist and support the office in any kind of architectural projects requiring Building Integrated Modelling (BIM) and ensure completeness and accuracy of the BIM model and drawings;
• BIM coordination with client and external consultants;
• BIM training and supervision of staff for BIM matters.

Detailed Job Description:

• Be technically proficient in prevailing BIM standards and to maintain up-to-date knowledge of BIM best practices;
• To develop or co-author office BIM standards;
• Ensure that the firm performs within set technical guidelines by providing or co-authoring standard operating procedures;
• Meet with senior management regularly and give regular reports, which include individual's performance, project status and development of BIM standards;
• Ensure that technical procedures, documentations and standard policies are adhered to;
• To setup and periodically review the BIM reference library;
• Supervise and check the BIM model and drawings;
• Create and develop BIM models and documents;
• Schedule work to meet project deadlines;
• Initiate with third parties the standards for BIM coordination;
• Continued coordination of BIM model with third parties such as consultants, specialists, contractors, clients and the like;
• Provide technical training to the office and provide continuing coaching and upgrading as required;
• Assign each BIM team member specific tasks and oversees their performance.

Duties & Responsibilities

1. People Development and Successor Planning：Make sure the core competencies management of the company is in the place and followed up with successor and people development plan.

Ensure that continual development of all staff in HR department, in order to reach full departmental performance.

2. Organization Development：Review the organization structure together with line manager when necessary and give professional advice. Provide internal consulting and support team building processes.

3. Labor Compliance：Ensure the labour and ethics management of the company is compliant with labor requirements. Health & Safety Environment Compliance and Zero lost time injury control.

4. Recruitment：-To ensure the recruiting request is met according to the recruiting plan.
-To ensure internal recruitment is implemented at all level.

-To ensure PI, PLI survey and Job Pro are used in recruitment.
-Hiring procedure is followed.

5. Training Management：To make sure the yearly training plan exist based on the business needs and company goal. Make sure that after training evaluation and follow up is existed. Ensure On Job Training provides qualified and skillful operators to production.

6. Benefit & Compensation：Ensure Mercer system (job classification) is used and salary survey is done regularly. Competitive welfare is in the place to keep good employee stay.

7. Performance Appraisal & Bonus System：Facilitate performance appraisal system and ensure all relevant persons are trained in the system and appraisal skills.
Assist department managers on skills analysis and improvement and training where appropriate for their teams.

Ensure the bonus system is effective for performance improvement and employee motivation.

8. Employee Relation Management：Ensure that legislation and case law is interpreted and understood by management team and adhered to by company.

Ensure engagement satisfaction survey is conducted regularly. Improvement plan will be produced based on the survey. Produce or co-ordinate briefings to workforce. Facilitate workforce presentations.

Job Requirements

• At least a Degree in Business Studies with minimum 5 years of working experience in HR/Admin related capacity.
• Possess good interpersonal and able to communicate with all levels of the organization.
• Possess labor knowledge of Malaysia is added advantages.
• Good knowledge and experience in Employment Act and HR related matters.
• Able to liaise with government departments in relates to HR/statutory matters/issues.
• Proficient in both written and spoken in English, Bahasa Malaysia and Mandarin.

- responsible for sourcing of clientele base

- in charge of outlet daily operations

- collection of daily sales takings

- updating the POS system records for sales reporting

- independent and motivated individual

- time management skills

- experience in managing the whole shop outlet

- rostering of daily staff for operations

Contracts Manager

Our client is a prominent real estate developer based in Singapore, known for its expertise in property development, investment, and management. You will be responsible for overseeing the entire contracting process, from pre-tender to project completion.

Key Responsibilities:

• Oversee the pre-tender, tender, and contract management processes for development projects.
• Develop cost estimates and plans during the initial project phase.
• Prepare specifications and tender documents for the bidding process.
• Assess tenders and recommend the most cost-effective options.
• Track project costs, generate financial reports, and finalize cost reconciliations.

Requirements:

• Degree in Building or Quantity Surveying.
• At least 5 years of experience with a Quantity Surveying Consultancy/ Main Building Contractor.
• Proficient in Microsoft Office.
• Resourceful, independent, and able to work in a fast-paced environment.
• Strong negotiation and communication skills.

Please contact Ted Tan or email your cv directly in word format to [email protected]

Please note that due to the high number of applications only shortlisted candidates will be contacted.

We regret to inform you that your application for this position was unsuccessful if you do not hear from us in the next 5 business days.

EA License: 16S8131

Recruiter License: R1987706

COMPANY DESCRIPTION

A leading general insurer with a local presence of over 100 years, MSIG Singapore offers an extensive range of insurance solutions for commercial and personal risk protection, enabling the security and safety of individuals and businesses. MSIG Singapore holds an A+/Stable financial rating by Standard & Poor's.

A testament to its growing strength and influence, MSIG Singapore has garnered numerous awards for delivering digitally innovative and customer-centric solutions. In 2023, 2022 and 2020, MSIG Singapore was awarded Insurance Asia Awards' Claims Initiative of the Year.

MSIG is a subsidiary of Mitsui Sumitomo Insurance Co., Ltd, and a member of the MS&AD Insurance Group one of the largest general insurance groups in the world with presence in 50 countries and regions globally, 18 of which are in Asia Pacific including all ASEAN markets as well as in Australia, New Zealand, China, Hong Kong, Taiwan, South Korea and India. Headquartered in Japan, MS&AD is amongst the top non-life insurance groups in the world based on gross revenue.

RESPONSIBILITIES

• Responsible for the profitable growth and development of business through brokers
• Maintain and develop customer relations
• Identify and develop new products, services/new market segments
• Ensure risks are accepted and underwritten in accordance with the Company's Risk Management and Reinsurance guidelines
• Undertake credit control ensuring standard for debtor days are strictly adhered to
• Provide a technical reference point for queries
• Achieve premium growth and profit targets
• Development of balanced portfolio of business from Broker accounts
• Ensure maximum efficient and effectiveness in work processes within the department
• Provide guidance and training for staff
• Provide training for staff & teambuilding
• Undertake any other duties as may be assigned

• Tertiary qualification and /or professional insurance qualifications
• Minimum Certificate in General Insurance

• Operational experience in sales and servicing of business through insurance brokers
• Business development and relationship building
• Ability to guide and lead staff
• Marketing & Presentation Skills
• Portfolio Management
• Knowledge of Underwriting and Singapore General Insurance market

Job Responsibilities:

• Assist Partners in managing audit engagements and delivering quality service to clients.
• Manage a portfolio of international and local clients including client’s expectations and deliverables, responsible for all client management services and act as a liaison between clients and the engagement team.
• Lead team to complete all audit related processes & procedures including finalisation of financial statements.
• Coach and mentor team members, including on the job training and timely performance review.
• Prepare and/or review consolidation of group accounts.
• Apply requisite professional scepticism during the course of the work and exercise professional judgement on critical technical issues.

Requirements:

• Diploma in Accountancy, ACCA, CA or equivalent professional qualification.
• Minimum 5 years of relevant experience in CPA firms.
• Ability to lead and manage teams
• Team player with strong analytical, follow-up skills and time management skills.
• Ability to work within tight timeline and in a fast-paced environment.

• Coordinate daily Front of the House and Back of the House restaurant operations
• Deliver superior service and maximize customer satisfaction
• Respond efficiently and accurately to customer complaints
• Regularly review product quality and research new vendors
• Organize and supervise shifts
• Appraise staff performance and provide feedback to improve productivity
• Estimate future needs for goods, kitchen utensils and cleaning products
• Ensure compliance with sanitation and safety regulations
• Manage restaurant’s good image and suggest ways to improve it
• Control operational costs and identify measures to cut waste
• Create detailed reports on weekly, monthly and annual revenues and expenses
• Promote the brand in the local community through word-of-mouth and restaurant events
• Recommend ways to reach a broader audience (e.g. discounts and social media ads)
• Train new and current employees on proper customer service practices
• Implement policies and protocols that will maintain future restaurant operations

About the Role

As a Regional Product Manager for X STAR, you will be responsible for overseeing the standardization and alignment of servicing and collection processes across multiple markets in SEA jurisdictions. You will leverage your deep expertise in this area to ensure efficient operations, customer satisfaction, and effective risk management.

Job Responsibilities

• Drive the standardization of loan servicing and collection processes across the region, ensuring consistency in policies, procedures, and systems.
• Provide expert guidance on servicing and collection best practices, risk management strategies, and regulatory compliance.
• Identify opportunities to improve the efficiency and effectiveness of loan processes, reduce operational costs and enhance customer experience.
• Oversee the implementation of technology solutions to support servicing and collection operations, including customer portals, automated collection systems, and data analytics tools.
• Conduct UAT and live verification to ensure the quality of the system delivery.
• Develop and implement strategies to mitigate credit risk and manage delinquent accounts effectively.
• Track the performance of loan servicing and collection operations across the region and identify areas for improvement.
• Collaborate with local country product managers to ensure alignment with regional strategies and address market-specific needs.
• Liase with group stakeholders to make sure the products are delivered.
• Liaise with developers based in China for development and delivery of loan servicing and collection features and systems.

Requirements

• Bachelor's degree in Business Administration, Finance, Economics, or related field.
• Minimum 3 years of experience in loan servicing and collection, preferably in a regional or global role.
• Deep understanding of loan servicing and collection processes, including customer communication, lending products life cycle, payment processing, delinquency management, and recovery strategies.
• Experience in digital banking or fintech.
• Knowledge of Agile methodologies and Waterfall.
• Proven track record of driving process standardization and optimization.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills, including the ability to effectively communicate in English and Mandarin.
• Ability to work effectively in a cross-functional and multicultural environment.

Implementation Manager

Do you want to work as an Implementation Manager delivering customer focused solutions?

About us

We are Thredd, formerly Global Processing Services. Thredd sits at the heart of the global payments revolution, processing billions of transactions annually across 44 countries for the world’s leading FinTechs, digital banks, and embedded finance providers. We are certified by Mastercard and Visa to process and manage any credit, debit or pre-paid card transaction globally. We enable the emerging payments industry to deliver breakthrough innovations through a unique combination of proprietary technology, its people and partners.

About the role

The Implementation Manager will be responsible for delivering customer focused solutions from requirements definition, building and integration, testing, go live and hand over to support functions. You will own the delivery of a portfolio of new and existing client projects and programmes through all of stages mentioned above.

You will work closely with colleagues, clients and third parties (issuers, schemes, card bureaus and suppliers) to document and agree requirements, document proposed configuration to meet those requirements, identify ways to phase delivery to aid the client in realising revenue, configure our platform accordingly, assist in their integration using Thredd infrastructure and API’s and test cards and products to ensure they work as expected.

What you will be doing

· Building and managing relationships with all parties involved in implementation delivery

· Managing and delivering a portfolio of client projects and programmes

· Working with clients to capture requirements, identifying potential gaps and solutions, documenting these, producing product setup forms and ensuring they are reviewed and approved

· Guiding clients and managing expectations on delivery timescales (including options to phase delivery), potential common hold-ups and associated ways to mitigate them

· Providing guidance to clients and third parties on integration with us

· Configuring our platform in both test and production environments

· Performing final “pavement testing” to confirm end-to-end configuration is correct and working as expected, and rectifying any identified issues

· Providing a smooth and effective hand over to the Operations and Account Management functions post implementation

· Creating and maintain a Thredd implementation plan including milestones, tasks, responsibilities and dependencies

· Scheduling regular progress calls with clients and third parties

· Advising on impact of potential challenges and delays as well as offering workarounds

· Ensuring all documentation is produced is of a high quality

· Identifying and managing risks and issues, and delivering owned tasks and actions

· Liaising with product and technical teams, raising JIRA tickets as necessary

· Analysing and where necessary, escalating issues found during implementations to identify short-term fixes and long-term solutions

· Ensuring internal reporting systems are kept up to date

· Contributing to and delivering own internal continual improvement initiatives

· Maintaining internal documentation

· Acting as first line technical support and troubleshooting where issues are found

· Building deeper knowledge of the industry, business product and system capabilities

What you will bring

· Proven experience working in an Implementation role delivering focused solutions

· Fluent in English and 1 local languane

· Experience working in the payment industry and with card schemes would be desirable but not essential

· Proven project management skills

· Experience with JIRA and Salesforce – Desirable

· Strong communication skills with internal and external stakeholders

· Client facing and experience working with third-parties

· The ability to deliver multiple projects in parallel

Additional Information:

We employ a hybrid working model so you would be required to work from the Singapore office 50% of the time. Thredd operates in a secure environment and all candidates will be credit and background checked to the extent permitted by law. Work location is at 168 Robinson Road Capital Tower.

Responsibilities:

• Approach potential customers, build and maintain own specific relationship maps for your territory, incorporating both existing relationships and aspirational contacts.
• Manage current customer expectations while expanding reach and depth within the assigned territory.
• Negotiate favorable pricing and business terms with large commercial enterprises by emphasizing value and ROI.
• Demonstrate resourcefulness when tackling challenges that defy easy solution.
• Have intuitive sense of necessary steps to close deals and secure customer validation.
• Identify a comprehensive set of business drivers behind every opportunity.
• Ensure high forecasting accuracy and consistency
• Exhibit strong ambition to grow the business as a leader in the country, demonstrating high efficiency and motivation for career success.

Requirements:

• Posseses over 5 years of closing experience, with a blend of field sales in mid-market and enterprise segments, specializing in the Telecom and FSI sectors within the IT industry, as well as Government, Manufacturing, Retail and Transportation sectors.
• Previous experience with vendors or system integrators are added value.
• Sales experience in the software industry, with a preference for ITSM, ITOM, Cloud, Saas, BI, ITOPs, CRM/ERP sales experience.
• ITIL certificate is plus point.
• A strategic thinker who is proactive, goal-driven, and results-oriented.

Relationship Manager

About The Company

Sing Investments & Finance Limited has 60 years of lending experience in the financing arena in Singapore. Our core activities include the acceptance of fixed and saving deposits from the public as well as the provision of loans and credit facilities to individuals and corporations, particularly the Small and Medium Enterprises (SMEs) in Singapore. The relationships that have been built over the years have earned us the reputation as one of Singapore's trusted finance companies. We are seeking dynamic individuals to grow with us and to continue building relationships with our valued customers.

We are looking for motivated individuals with the experience and/or aptitude to grow our customer base. You will be expected to:

• Acquire and build a strong network of SME customers and boutique developers for loan products and credit facilities. For auto loan products, being familiar with Block Discounting, Floor Stock and Direct facilities would be advantageous.
• Develop new portfolios while increasing its profitability through cross-selling and referrals
• Achieve individual sales revenue and loan targets
• Analyse financial statements and structure credit facilities to ensure good credit quality
• Possess strong understanding of financial compliance and regulatory requirements

Requirements:

• Min Diploma level
• At least 2 years of relevant experience in a lending environment and working knowledge of mortgage loans in property development and/ land & construction loans
• Preferably with an established network of business contacts especially in the SME sector or tie-up with loan/ mortgage brokers. Strong ability to source and generate leads independently
• Good understanding of financial analysis is preferred
• Good writing, communication and interpersonal skills
• A self-starter and team player

*Corporate rank and remuneration will commensurate with experience. Only shortlisted candidates will be notified.

The company is seeking an experienced Project Manager with extensive experience in managing complex, large-scale projects from the ground up to completion. We are looking for a passionate and detail-oriented self-starter who has excellent communication, stakeholder and requirements management skills, and possesses a strong commitment to deliver end-to-end solutions according to stipulated deadlines.

Responsibilities (as Project Manager)

• Work with stakeholders to determine and define project scope and objectives
• Planning, overseeing, and leading projects to ensure they are completed in a timely fashion within stipulated deadlines
• Estimate resources needed to reach objectives and manage resources effectively and efficiently
• Develop and manage the necessary project documentation (e.g. project plans, schedules, reports, etc.)
• Manage relationships with clients and stakeholders, both internal and external
• Monitor progress and adjust strategy as needed to ensure the project meets deadlines
• Provide regular project updates about strategy, adjustments, and progress
• Optimise and improve processes and the overall approach where necessary
• Support production rollouts on an as-needed basis

Basic Qualifications

• Bachelor's degree in Computer Science, or a related field
• At least 1 year of project management and related experience
• Agile experience is a must
• Experience in managing large-scale projects throughout the full life cycle
• Experience with mobile, responsive and cross-platform applications is a strong advantage
• Experience with designing and delivering enterprise-level software is a strong advantage
• Experience in business process management or improvement is an advantage
• Project Management Professional (PMP) certification preferred
• Scrum Master certification (CSM/PSM) preferred
• Familiarity with tools, methodologies, and best practices for both project management and business analysis
• Proven ability to complete projects according to scope, budget, and timelines
• Strong ability to multi-task and manage various project elements simultaneously
• Proven capability to manage relationships with a diverse range of clients and stakeholders
• Strong interpersonal, communication (verbal and written) and conflict resolution skills
• Proven ability to solve problems creatively and improve processes
• Excellent analytical skills, well-organised, and with a keen eye for detail

-Develop and oversee financial plans, budgets, and forecasts in alignment with the organization's strategic goals and objectives. Analyze financial data and trends to provide insights and recommendations for improving financial performance.

-Prepare and analyze financial reports, including income statements, balance sheets, cash flow statements, and variance analysis. Ensure compliance with accounting standards and regulatory requirements.

-Identify financial risks and develop strategies to mitigate them. This may involve assessing market risks, credit risks, liquidity risks, and operational risks, and implementing risk management practices and controls.

-Manage the organization's investment portfolio, including evaluating investment opportunities, conducting financial analysis, and making recommendations for investment decisions. Monitor investment performance and adjust strategies as needed.

-Implement and maintain internal controls to safeguard assets, prevent fraud, and ensure the accuracy and reliability of financial information. Develop and enforce financial policies and procedures to maintain compliance and mitigate risks.

-Analyze costs and expenses to identify opportunities for cost reduction and efficiency improvements. Develop cost management strategies and monitor cost performance against budgetary targets.

-Provide financial insights and recommendations to support strategic decision-making and business planning. Collaborate with senior management to develop long-term financial strategies and initiatives.

Responsibilities:

• Lead the Facilities Management (FM) team in full scope of FM hard and soft services
• Responsible for communicating department facility-related activities and projects to management
• Lead, plan and manage preventive, corrective and maintenance work schedules for the mall
• Review and monitor term contracts for all building services installations and facilities’ services
• Ensure compliance with the safety and statutory requirements for the mall and operations
• Budgeting and managing expenses for all operational and capital expenditure works including monitoring of procurement administration and control for compliance
• Monitor and analyse the monthly utilities consumption trend to manage energy and water usage
• Track, monitor and chase down completion of work stages to ensure timely completion and compliance of house rules at all stages of the design, sub-division and fit-out works
• Maintain policies and procedures for the building operations, maintenance, administration, and management
• Prepare monthly management report, building circulars and approval papers
• Supervise and monitor staff, consultants and contractors on all projects assigned to ensure on-time completion and deliverables based on KPIs
• Attend and investigate critical issues/projects for follow up rectification

Requirements:

• Degree/ Diploma in Mechanical/ Electrical Engineering or equivalent
• Minimum 5 years of relevant experience in Real Estate, Facilities Operations Management
• Possess hands-on experience in Facilities Management, Project and Maintenance Operations include ACMV, Electrical and Fire Protection services
• Must be well-versed and experienced with good technical competency in M&E matters
• Candidate should possess Senior/ FSM certificate
• Candidate with certification in GMM/ GMFM has an added advantage
• Independent with good leadership traits and lead by example
• Hands on ability to lead the team on everyday operations and projects
• Ability to multi-task, an eye for details and perform under tight timeline
• A strategic thinker with strong analytical skills and critical path planning ability
• Positive disposition, resourceful and a team player
• Excellent interpersonal and communication skills

• Maintain, drive, supervise and implement robust technical standards, systems and processes
• Plan technical deliverables to meet project’s requirements within allocated budget and schedule.
• Plan & collaborate across different application teams to manage technical dependencies of the solution
• Plan, monitor and manage risks/issues related to technical delivery
• Liase with Development Manager in managing application teams to build the enhancements
• Liase with Test Manager to ensure completion of System Integration Testing ,User Acceptance Testing and application security testing with quality results
• Escalate issues that impacts project schedule on timely basis and propose resolutions
• Experience in service-oriented technologies
• Good understanding and experience in software development cycle
• Good problem solving, analytical, synthesis, system thinking and solutioning skills
• Strong negotiation skills and vendor management skills

About the Team

Our Customer Success team at OpenAI is dedicated to partnering with our customers to help them embrace AI through the adoption of ChatGPT Enterprise and OpenAI API. Our customers span a diverse range of industries and maturity levels, from early-stage startups to established global enterprises. We see every interaction as an opportunity to inspire and accelerate each company or individual on their AI journey.

About the Role

We are looking for a Customer Success Manager to work directly with our largest and most strategic customers. You will be key to the success of our customers, driving adoption and ensuring they derive value from ChatGPT Enterprise and OpenAI API. Your responsibilities will include understanding customer needs and providing an excellent experience. You will collaborate closely with Sales, Product, Marketing, Partnerships, and Engineering teams.

The ideal candidate will have a proven track record of managing and growing Fortune 500 accounts, delivering strategic advice, and driving customer success. You should understand the motivations, business drivers, strategic goals, and desired outcomes of large enterprise customers (typically 1-3). You will lead cross-functional teams to explore new ways our platform can differentiate them in the market.

This is a remote role based in Singapore.

In this Role, You Will:

• Work with Fortune 500/Global 2000 organizations to bring ChatGPT Enterprise to large global customers.
• Create and implement customer success plans that outline goals, challenges, KPIs, and timelines.
• Strategize and execute initiatives to provide an exceptional customer experience.
• Manage the relationship with Product for large customers who are pushing the product's limits.
• Collaborate with the Partnerships team on strategies and models involving third parties and system integrators.
• Serve as an AI thought leader, combining industry expertise to drive the adoption of transformative technology, and share insights with the Customer Success team.
• Conduct use case development and enablement sessions across regions and business lines.
• Collect and share customer feedback with internal teams to inform product planning.
• Work closely with Sales to ensure seamless handoffs between pre-sale and post-sale processes.
• Proactively address potential risks to renewals or user churn and work with internal teams to resolve issues.
• Foster customer advocacy and facilitate customer testimonials and case studies.
• Travel approximately 15% of the time to nurture strong relationships and better understand customer goals.

You’ll Thrive in This Role If You:

• Have 8+ years of experience in customer success (or similar roles), preferably with technical enterprise products.
• Have 5+ years managing relationships with large, global, complex organizations.
• Have experience working with global 1000 Enterprise customers and managing success programs across multiple stakeholders.
• Are skilled at building deep relationships within complex, matrixed organizations.
• Have served as a thought leader with your customers.
• Possess exceptional presentation and communication skills, especially with executives and leaders.
• Can identify product pain points and customer challenges.
• Have a humble attitude, a strong desire to help others, and a commitment to continuous learning.
• Are highly motivated, with excellent problem-solving skills and the ability to manage multiple projects effectively.
• Are personally committed to fostering the safe and ethical development of AI.

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of AI capabilities while focusing on safety and human needs. Our mission requires us to embrace diverse perspectives, voices, and experiences from all parts of the world.

We are an equal-opportunity employer and do not discriminate based on race, religion, nationality, gender, sexual orientation, age, veteran status, disability, or any other legally protected status.

For US-Based Candidates:
We will consider qualified applicants with arrest and conviction records in accordance with the San Francisco Fair Chance Ordinance.

We are committed to providing reasonable accommodations to applicants with disabilities. Requests for accommodations can be made via this link.

Privacy and Equal Opportunity:
For more information about our policies, please refer to the OpenAI Affirmative Action and Equal Employment Opportunity Policy Statement and OpenAI Global Applicant Privacy Policy.

At OpenAI, we believe AI can help tackle global challenges, and we are committed to ensuring the benefits of AI are shared widely. Join us in shaping the future of technology.