Responsibilities

• Assist the restaurant manager in managing day to day restaurant operations, and ensure a positive outlet image
• Coordinating front and back of the house operations for smooth delivery of services
• Training / coaching of new and current staff on customer service best practices
• Managing staff training, schedules and work performance
• Organize and supervise shifts
• Respond promptly to customer complaints, suggest solutions to resolve complaints
• Ensure compliance with safety and sanitation regulations
• Control operations cost and identify measures to cut wastages
• Developing new and innovative processes for more efficient restaurant operations

Qualifications & Requirements

• Bachelor Degree in Hospitality, Retail Management or related field
• Proven work experience as Restaurant Manager / Hospitality Manage
• Strong leadership skills
• Excellent communication skills
• Financial Management skills
• Customer service oriented

Orientation started and introduced all the artiste crews’ members to each other; daily performance gets ready to start performing singing and dancing on the stage from 9pm to 2am.

2. Responsible for the rehearsal, audition and selection process for all candidate applying for the performing artiste position.

3. Identify the strengths and weakness of Each and every individual performing artiste for efficiency in allocation of performing roles.

4. Monitor the on-stage performance levels of all performing artistes monthly and feedback to the artiste for corrective measures (when necessary).

5. Work with producer on the artiste performing time slots and make the necessary adjustments when the need arises.

6. Ensuring the overall discipline level among the band members in conforming to rules and regulations.

7. Enforcing discipline and accept zero tolerance.

8. Represent the performing artistes to attend all management meetings.

9. Responsible for the audition, evaluation selection process for all candidates applying for the performing artiste position.

10. Memorize lyrics and routines of song selection for optimal performance standards

11. Interpret music or dance and perform in production.

12. Fine tune with others artiste and all the other band members, ensuring smooth operation and ready to perform on the stage at any time in top condition and produce excellence production.

13. Share her stage experience with the other junior artiste.

14. Negotiating contracts and fee, booking venue and handling publicity.

15. Foster and strengthen teamwork.

Responsibilities:

- Supervise the day-to-day sales and marketing activities of all the outlets.

- Assist in promotion Planning: Know what promotion works and be able to plan for a full-year calendar of eCommerce and retail shop events and activities to enhance the shopper experience and achieve sales targets.

- Work closely with the team to drive sales to meet monthly/quarterly target

- Source for marketing partnerships with external parties for collaborations, vendor management, including liaison of PR, managing of outreach seeding programs to KOLs and our membership members.

- Assist in marketing tasks such as Brand and Awareness, building relationship with our key customers.

- Provide feedback to team on market trends, unmet needs, and opportunities to deliver greater value to customers by extending company offerings.

-Monitor corporate image frequently and ensure it is in compliance with company brand.

- Other adhoc duties assigned.

At Sephora we inspire our customers, empower our teams, and help them become the best versions of themselves. We create an environment where people are valued, and differences are celebrated. Every day, our teams across the world bring to life our purpose: to expand the way the world sees beauty by empowering the ExtraOrdinary in each of us.

We are united by a common goal - to reimagine the future of beauty.

Sephora SEA’s omni channel business spans over 8 countries (Australia, India, Indonesia, Malaysia, New Zealand, Philippines, Singapore, Thailand) with 100+ stores and boasts some global flagships such as ION and Raffles City in Singapore, F88 in Kuala Lumpur and Pitt Street in Sydney. Sephora SEA is experiencing rapid growth in the region with new store openings and business channels (i.e., Click and collect and marketplace).

Regional Finance Manager

Sephora seeks to appoint a Regional Finance Manager (for SEA, India and Oceania), reporting to the Regional Finance Director. The Regional Finance Manager will partner closely with regional leaders within the organisation (especially across Marketing, E-Commerce, Technology, and our Franchise business), providing insightful financial guidance to drive strategic decision-making and optimise business outcomes. The successful candidate will be a key advisor, ensuring robust financial control and contributing significantly to the region’s growth and profitability.

You will shine here if you enjoy…

Business Partnering

• Serving as a strategic finance business partner to regional functions (Marketing, E-Commerce, Technology, and Franchise), offering proactive financial advice and support to drive commercial success
• Exploring the impact of business models on short and long-term goals within supported functions

Financial Analysis & Reporting

• Delivering timely and accurate financial information, including variance analysis (actual vs. forecast), CAPEX tracking, and ad-hoc cost analysis
• Preparing budgets, forecasts, and financial reports, providing clear insights to senior management
• Communicating business performance effectively across all levels

Strategic Planning & Decision Support

• Coordinating budget cycles, strategic plans, and reporting schedules with business teams in a matrix organization
• Conducting scenario analysis and providing financial insights to support critical decisions and promote business growth
• Modelling and visualizing financial risks and opportunities

Financial Modelling & Solutions

• Developing financial models to evaluate profitability, cost-effectiveness, and ROI
• Recommending innovative financial solutions to enhance business models, mitigate risk, and improve efficiency

Process Improvement & Systems Development

• Proposing and piloting tools and process improvements to optimize business operations
• Contributing to the continuous improvement and development of existing and new financial systems, including reporting frameworks
• Investigating budget variances and supporting departments in refining their budgeting processes

We would love to hear from you if you are/have…

• At least 8 years of professional experience with solid accounting, finance management, FP&A background, preferably from the retail or FMCG industry
• Prior experience in financial controlling is a plus
• Regional experience is a plus
• Experience in partnering with commercial functions within similar industries will be of advantage (ie. Marketing, Merchandising, Supply Chain etc)
• Proficiency in SAP, Jedox and/or other performance management software
• Dynamism, energy, and drive to Succeed
• Strong commercial acumen with a proactive and results-oriented approach
• Ability to adopt key business drivers. Excellent communication and influencing skills across all levels and function
• Good organisational skills with ability to manage multiple deadlines
• Strong team player with ability to work with colleagues of diverse backgrounds
• Advanced Excel and PowerPoint skills are essential

While at Sephora, you’ll enjoy…

• The people: You will be surrounded by some of the most talented, supportive, and kind leaders and teams – people you can be proud to work with.
• The learning: We invest heavily in training for our leaders and store associates. Not just product knowledge, but building a personalized career plan with you so you continue to evolve and build your skills.
• The culture: As a leading beauty retailer, backed by the LVMH luxury brand, our reach is broad and our impact is global. Yet there’s always room to explore. It’s in the Sephora DNA to champion a world of inspiration and inclusion where everyone can celebrate their beauty.

You can unleash your creativity, because we’ve got disruptive spirit. You can learn and evolve, because we empower you to be your best. You can be yourself, because you are what sets us apart. This, is the future of beauty. Reimagine your future, at Sephora.

At Sephora, we reimagine beauty, discover new brands, and influence positive change every day. Our Merchandising Leaders play a key role in that. As part of a dynamic merchandising community, you’ll discover brands, start trends, and develop entirely new products and categories. Through creative curation and storytelling in-store and across our digital channels, you’ll help our brands bring their assortment to life and delight our customers. Get ready to think creatively, work strategically, and make your mark at a leading global retailer. Together, we’re evolving, innovating, and reimagining the future of beauty and retail.

In this role you will have a unique opportunity to work closely with the leadership team of Sephora, both globally and regionally. This is a unique opportunity to join the fastest growing region of a global beauty powerhouse in a high impact role.

• You will provide strategic vision and elevate the Sephora Asia Merchandising Roadmap
• You will seek out the hottest new brands and categories while elevating existing brands through partnering with the Asia merchandising teams
• You will oversee the management of “seed projects” to test, learn and launch their growth in support of topline growth strategies
• You will be based in Singapore and travel, at times frequently, across the region and globally as and when required.

Responsibilities:

Building Merchandising Strategy

• Partner with VP Merchandising on the annual merchandising strategy; provide strategic vision with a 3-year perspective and elevate the Asia Merchandising Roadmap
• Leverage Key Account relationships in Asia to drive negotiations
• Partner with the merchants in China, South East Asia/Pac, and New Markets to develop comprehensive briefs by utilizing compelling storytelling techniques
• Partner with cross-functional teams, execute pilot programs, recap learnings and develop recommendations / next steps

New Business Development

• Analyse all elements of the Sephora business (brands, categories, markets) to identify emerging trends and areas of opportunity; deliver key insights to merchandising leadership team
• Identify under-developed categories within Sephora Asia and articulate proposals for investing in specified categories
• Build a seed strategy; track category development opportunities across China, South East Asia/Pac and New Markets; report on the areas for seed planting and their progress
• Evaluate new brands and work with merchants to make new product introductions
• In collaboration with the VP Merchandising China, prepare for the transition away from animal testing requirement in China

Regional & Global Collaboration and Planning

Support VP in preparation for and participation in:

• Strategic Planning and Merchandise Budget Plan meetings
• Merchandising monthly highlights reports
• Global Merchandising meetings
• Annual Asia meeting
• Merchandise operations meetings
• Prepare and present Trend presentations

Requirements:

• Bachelor's degree in Business, Management, Marketing or other related fields
• Minimum 8 years of experience in the beauty industry and/or a keen passion for beauty
• You’re on top of what’s hot, new, and trending in make-up, fragrance, and skincare
• You have experience leading complex negotiations
• You can lead through influencing
• You are an analytical and creative thinker with an ability to foster new opportunities to grow the business
• You have strong verbal and written communications in English (required); second language proficiency will be an advantage while interacting with stakeholders across Greater China and Southeast Asia
• You utilize your storytelling ability to build and deliver convincing executive presentations
• You bring experience in retail both on- & offline (omnichannel)

Responsibilities:

• To maintain a professional, positive and empathetic attitude at all times
• Provide professional and excellent customer support, encouraging customers to come back
• To satisfactorily respond to customers’ demands and queries with excellence.
• To gather and retain customer information
• Communicate and coordinate with the team and management to ensure smooth operations
• Provides feedback on the efficiency of the operations and customer service process

Qualifications & Requirements

• Diploma or Bachelor’s Degree in relevant fields
• Professional looking and well-groomed to the standards set
• Proficient in customer service and communication skills
• Ability to stay calm in any given situation
• Possess digital literacy
• 1-2 years of relevant customer service experience will be a plus
• Prior experience in the beauty line preferred

Responsibilities

• Assist the restaurant manager in managing day to day restaurant operations, and ensure a positive outlet image
• Coordinating front and back of the house operations for smooth delivery of services
• Training / coaching of new and current staff on customer service best practices
• Managing staff training, schedules and work performance
• Organize and supervise shifts
• Respond promptly to customer complaints, suggest solutions to resolve complaints
• Ensure compliance with safety and sanitation regulations
• Control operations cost and identify measures to cut wastages
• Developing new and innovative processes for more efficient restaurant operations

Qualifications & Requirements

• Bachelor Degree in Hospitality, Retail Management or related field
• Proven work experience as Restaurant Manager / Hospitality Manage
• Strong leadership skills
• Excellent communication skills
• Financial Management skills
• Customer service oriented

We are an Italian Restaurant in Singapore looking for a manager who will be responsible for overseeing the overall operations of the restaurant, including but not limited to

• At least 10 years of experience in managing Italian restaurants, with a deep understanding of Italian cuisine and customer preferences.
• Managing all aspects of restaurant operations
• Managing cost control for food and beverage and profitability of the restaurant.
• Building and maintaining relationships with suppliers and clients to enhance business opportunities.
• Ensuring compliance with health and safety regulations.
• Staff duty rostering and approval of leave. Supervising staff, including recruitment,training and performance reviews.
• Maintaining high standards of food quality and customer service.

Responsibilities:

• To maintain a professional, positive and empathetic attitude at all times
• Provide professional and excellent customer support, encouraging customers to come back
• To satisfactorily respond to customers’ demands and queries with excellence.
• To gather and retain customer information
• Communicate and coordinate with the team and management to ensure smooth operations
• Provides feedback on the efficiency of the operations and customer service process

Qualifications & Requirements

• Diploma or Bachelor’s Degree in relevant fields
• Professional looking and well-groomed to the standards set
• Proficient in customer service and communication skills
• Ability to stay calm in any given situation
• Possess digital literacy
• 1-2 years of relevant customer service experience will be a plus
• Prior experience in the beauty line preferred

Responsibilities:

• To maintain a professional, positive and empathetic attitude at all times
• Provide professional and excellent customer support, encouraging customers to come back
• To satisfactorily respond to customers’ demands and queries with excellence.
• To gather and retain customer information
• Communicate and coordinate with the team and management to ensure smooth operations
• Provides feedback on the efficiency of the operations and customer service process

Qualifications & Requirements

• Diploma or Bachelor’s Degree in relevant fields
• Professional looking and well-groomed to the standards set
• Proficient in customer service and communication skills
• Ability to stay calm in any given situation
• Possess digital literacy
• 1-2 years of relevant customer service experience will be a plus
• Prior experience in the beauty line preferred

Responsibilities:

• To maintain a professional, positive and empathetic attitude at all times
• Provide professional and excellent customer support, encouraging customers to come back
• To satisfactorily respond to customers’ demands and queries with excellence.
• To gather and retain customer information
• Communicate and coordinate with the team and management to ensure smooth operations
• Provides feedback on the efficiency of the operations and customer service process

Qualifications & Requirements

• Diploma or Bachelor’s Degree in relevant fields
• Professional looking and well-groomed to the standards set
• Proficient in customer service and communication skills
• Ability to stay calm in any given situation
• Possess digital literacy
• 1-2 years of relevant customer service experience will be a plus
• Prior experience in the beauty line preferred

Assistant Store Manager

Work Timing: 10am -7pm / 11am - 8pm / 12pm - 9pm
Location: ION Orchard

Responsibilities:

• Support the Store Manager in developing and executing plans to achieve brand, sales, and service goals.
• Assist in monitoring and evaluating the store's financial performance and collaborate with management to achieve budgetary goals.
• Support customer relationship-building and satisfaction, oversee merchandising and visual standards, implement service recovery strategies, and ensure smooth daily retail operations.
• Supervise, train, and support the development of team members in areas such as customer service, sales, and visual merchandising.
• Help manage inventory levels, stocking, and purchasing plans to support efficient store operations and sales targets.
• Monitor and control all operational cost to support store profitability.
• Work closely with the back-of-house team, including Marketing, to ensure cohesive store operations and successful campaigns.
• Support research and development of market opportunities, including tracking market trends and identifying growth areas.
• Maintain a clean, organized, and welcoming store for customers.
• Assist in the hiring and training of staff to maintain a skilled team and deliver outstanding customer service.

Requirements:

• Diploma in Business Management or degree in any field.
• 2–4 years of retail experience, with at least 1 year in a supervisory or assistant managerial role, ideally within furniture or home decor.
• Experienced in supporting sales targets and strategic planning, with expertise in both B2B and B2C environments.
• Strong customer-focused approach, with great interpersonal skills.
• An engaging and motivational team builder.
• Sound knowledge of retail management practices and procedures.

Key responsibilities include:

• Developing and implementing procurement strategies aligned with organizational goals.
• Analyzing spend data and market trends to optimize sourcing strategies.
• Building and maintaining strong relationships with key suppliers and stakeholders.
• Identifying, assessing, and mitigating risks in the procurement process.
• Driving process improvements and fostering innovation.
• Leading and inspiring the procurement team, fostering a culture of collaboration and high performance.
• Identifying and nurturing talent within the procurement team.
• Overseeing the implementation and management of procurement software and digital tools.
• Leading initiatives to modernize procurement systems.
• Ensuring compliance with relevant laws and regulations.

Requirements

· Minimum 10 years of relevant work experience.

· Minimum Degree Equivalent Qualification; or Equivalent professional procurement experience.

· Strong project and time management skills.

· Excellent interpersonal, communication, negotiation, and presentation skills.

· Ability to work well with multiple competing priorities.

· Superior customer service and relationship-building skills.

· Proactive in pursuing learning and development.

Angela Teh Ling Wei (CEI No.R1104464)

Contact Number:67860100

Email Address:[email protected]

Recruit Express Pte Ltd / EA Licence No: 99C4599

We regret only shortlisted candidates will be contacted

Responsibilities:

• Keep accurate records of the Company’s financial transactions
• Manage full set of accounts with financial reports, profits & loss, and balance sheets for the group companies
• Assist in managing accounting matters such as budget preparations, cash flow management, bank reconciliations, and accounts receivable/accounts payable.
• Participate in audit preparations by coordinating with auditors for financial statements and other finance-related documents in order to comply with accounting and tax legal requirements.
• Support the Finance Manager in preparing for future IPO projects
• Liaise with bankers, suppliers, and contractors if necessary

Qualifications & Requirements:

• Bachelor’s Degree in Accounting, Finance or other relevant fields
• At least 3 years of related experience
• Excellent analytical skills
• Solid understanding of accounting and financial procedures and regulations
• Strong work ethics with the ability to manage confidential data

Responsibilities:

To maintain a professional, positive and empathetic attitude at all times

Provide professional and excellent customer support, encouraging customers to come back

To satisfactorily respond to customers’ demands and queries with excellence.

To gather and retain customer information

Communicate and coordinate with the team and management to ensure smooth operations

Provides feedback on the efficiency of the operations and customer service process

Qualifications & Requirements

Diploma or Bachelor’s Degree in relevant fields

Professional looking and well-groomed to the standards set

Proficient in customer service and communication skills

Ability to stay calm in any given situation

Possess digital literacy

1-2 years of relevant customer service experience will be a plus

Prior experience in the beauty line preferred

Responsibilities:

• Manage, mentor and coach the relevant team members to achieve quality and productivity for optimal customer experience
• Train and upskill new and existing team members of the team, and provide actionable feedback
• Work closely with the senior management team to design & curate procedures for the best user experience.
• Attend and welcome visitors and customers by providing satisfactory customers service
• Maintain customer records and monitor their appointment
• To professionally and satisfactorily resolve customer complaints pertaining to products and services
• To Implement & improve customer retention practices
• To encourage a positive and cozy environment for the customers
• Assist in other area, if needed from time to time

Qualifications & Requirements

• Customer service enthusiast
• Prior experience in the customer service field
• Professional looking and well-groomed to the standards set
• Proficient communication skills
• Customer Service oriented and passionate about serving customers
• Ability to stay calm in any given situation
• Possess some degree of digital literacy
• Prior experience in the beauty line would be a plus

Job Responsibilities:

• Oversee full spectrum of Group consolidation for statutory, taxation and management reporting in compliance with SGX requirements.
• Overall in charge of preparation and analysis of group financial and management reports, cashflow, quarterly reports, budgetary control, treasury and SGX announcements.
• Co-ordinate and liaising with external and internal auditors for annual audit including preparation of financial statements.
• Liaising with tax agents on Group’s transfer pricing and tax computation.
• Recommend management action pertaining to acquisitions, merger, IPO, investment and divestment of business, effective cost of capital and international financial strategies.
• As Sustainability Officer and ensure compliance with Singapore Exchange (SGX) sustainability regulations and standards while preparing sustainability reports for internal and external stakeholders.

Requirements:

• CA with at least 5 years relevant work experience and preferably with good exposure to international business environment
• Familiar with SGX requirements
• Strong communication skills and experience to deal with people at all levels.
• Sound technical accounting knowledge and ability to enhance the Group’s accounting policies and procedures

Job Description

• Design, develop and implement the specific goals, policies and strategies for the department to achieve and maintain high standards, quality and maximum profitability for department
• Manages day-to-day operations, drives quality, and verifies standards are meeting the expectations of the customers on a daily basis.
• Establish F&B outlets for the Hotel, including the food, beverage and service offers at the Hotel in the form of menus, recipes, entertainment programme and price lists
• Provide leadership decisions to ensure the timely, correct, safe, effective and efficient purchase (or request), set-up, storage, maintenance and use of all resources, programmes and systems (e.g., manning, furniture, fixtures, equipment, records, customer and competitor information and database) used by the department such that the brand promise is kept and that the Hotel’s policies and procedures are adhered to
• Prepare and present monthly management report

Requirements

• Proven food and beverage management experience
• Customer oriented approach
• Critical thinker and problem-solving skills
• Good organizational and time-management skills

Responsibilities

• Assist the restaurant manager in managing day to day restaurant operations, and ensure a positive outlet image
• Coordinating front and back of the house operations for smooth delivery of services
• Training / coaching of new and current staff on customer service best practices
• Managing staff training, schedules and work performance
• Organize and supervise shifts
• Respond promptly to customer complaints, suggest solutions to resolve complaints
• Ensure compliance with safety and sanitation regulations
• Control operations cost and identify measures to cut wastages
• Developing new and innovative processes for more efficient restaurant operations

Qualifications & Requirements

• Bachelor Degree in Hospitality, Retail Management or related field
• Proven work experience as Restaurant Manager / Hospitality Manage
• Strong leadership skills
• Excellent communication skills
• Financial Management skills
• Customer service oriented

Decker Barbecue is an authentic Texas barbecue, featuring a variety of slow smoked meats and casual, friendly dining atmosphere. Our tight knit team prides itself on offering not only the highest quality barbecue and beverage program, but also for its warm hospitality and friendly atmosphere.

We are seeking an Assistant Manager for the restaurant. This role will be responsible for assisting the Restaurant Manager in delivering an excellent service experience to clients, as well as administrative duties in managing catering coordination and general queries via email. Our restaurant is open 6 days a week (Tues-Thur: Dinner Only, Fri-Sun & PH: All Day); this position is a 5-day work week.

The ideal candidate will be a warm and friendly personality, with excellent spoken and written English required. Experience in event or catering coordination is required. A responsible and reliable personality with an awesome sense of humor is ideal!

An example of responsibilities include:

• Leading by examples in restaurant service, serving as a role model and ambassador of Texas BBQ and warm hospitality and guest interaction
• Responding to client queries for catering and events via email within 24 hours, recommending the most appropriate options for their needs, and providing helpful suggestions to maximize sales.
• Liaise with the Head Chef and Restaurant Manager to coordinate catering and event date and logistics to ensure sufficient manpower and capacity.
• Preparing accurate invoices and securing pre-payments.
• Managing and responding to general client queries through general email address within 24 hours.

A competitive package and incentives are offered for this role! If you feel you have the right social personality and a strong track record of reliability with good references, please reach out to us!

Should you choose to apply, note that we will review your application for the following criteria before reaching out:

- demonstrated language proficiency in grammar and vocabulary as well as written formatting capabilities,

- minimum 1 year experience coordinating sales, client orders, events or other transactions,

- at least 2 years experience in a position involving high volume customer service (e.g. retail, hospitality, fitness or customer service centres),

- suitable references from previous employers,

- pro-active outreach to our team via [email protected] with a cover letter and CV application will receive priority!

Please include a cover letter to demonstrate your familiarity with Texas BBQ or our brand, and display your writing abilities.

• Job Description:
• Responsible for both profit & loss plus customer satisfaction.
• Lead a team of salon staffs to provide excellent services, maximize profit and follow all health and safety regulations.
• In charge of hiring, training and dismissing staff members and managing the salon's day-to-day activities.
• Schedule in house promotions and staffs roaster to ensure adequate coverage for the salon's needs.
• Resolve customer complaints and provide solutions to staff disputes.
• Account for and report profits and expenses of the salon.
• Prepare and maintain sales, inventory and customer reports.
• Manage inventory salon products by maintaining records of stock quantities on hand and ordering replacement items.

Requirements:

• More than 4 years' work experience in a hair salon environment.
• Extensive experience providing salon services to clients.
• Advanced organizational skills to manage staff, operations and salon finances.
• Excellent communication and team-leading skills.
• Detailed knowledge of the beauty industry and customer needs.
• Interest and ability to continue learning about market standards and changes in trends.
• Ability to stand on feet for long periods of time and move quickly to accomplish many tasks.

Responsibilities

• Assist the restaurant manager in managing day to day restaurant operations, and ensure a positive outlet image
• Coordinating front and back of the house operations for smooth delivery of services
• Training / coaching of new and current staff on customer service best practices
• Managing staff training, schedules and work performance
• Organize and supervise shifts
• Respond promptly to customer complaints, suggest solutions to resolve complaints
• Ensure compliance with safety and sanitation regulations
• Control operations cost and identify measures to cut wastages
• Developing new and innovative processes for more efficient restaurant operations

Qualifications & Requirements

• Bachelor Degree in Hospitality, Retail Management or related field
• Proven work experience as Restaurant Manager / Hospitality Manage
• Strong leadership skills
• Excellent communication skills
• Financial Management skills
• Customer service oriented

Responsibilities

• Assist the restaurant manager in managing day to day restaurant operations, and ensure a positive outlet image
• Coordinating front and back of the house operations for smooth delivery of services
• Training / coaching of new and current staff on customer service best practices
• Managing staff training, schedules and work performance
• Organize and supervise shifts
• Respond promptly to customer complaints, suggest solutions to resolve complaints
• Ensure compliance with safety and sanitation regulations
• Control operations cost and identify measures to cut wastages
• Developing new and innovative processes for more efficient restaurant operations

Qualifications & Requirements

• Bachelor Degree in Hospitality, Retail Management or related field
• Proven work experience as Restaurant Manager / Hospitality Manage
• Strong leadership skills
• Excellent communication skills
• Financial Management skills
• Customer service oriented

Responsibilities:

• To maintain a professional, positive and empathetic attitude at all times
• Provide professional and excellent customer support, encouraging customers to come back
• To satisfactorily respond to customers’ demands and queries with excellence.
• To gather and retain customer information
• Communicate and coordinate with the team and management to ensure smooth operations
• Provides feedback on the efficiency of the operations and customer service process

Qualifications & Requirements

• Diploma or Bachelor’s Degree in relevant fields
• Professional looking and well-groomed to the standards set
• Proficient in customer service and communication skills
• Ability to stay calm in any given situation
• Possess digital literacy
• 1-2 years of relevant customer service experience will be a plus
• Prior experience in the beauty line preferred

Responsibilities

• Assist the restaurant manager in managing day to day restaurant operations, and ensure a positive outlet image
• Coordinating front and back of the house operations for smooth delivery of services
• Training / coaching of new and current staff on customer service best practices
• Managing staff training, schedules and work performance
• Organize and supervise shifts
• Respond promptly to customer complaints, suggest solutions to resolve complaints
• Ensure compliance with safety and sanitation regulations
• Control operations cost and identify measures to cut wastages
• Developing new and innovative processes for more efficient restaurant operations

Qualifications & Requirements

• Bachelor Degree in Hospitality, Retail Management or related field
• Proven work experience as Restaurant Manager / Hospitality Manage
• Strong leadership skills
• Excellent communication skills
• Financial Management skills
• Customer service oriented