Your Career

You will work within the  JAPAC GTM Shared Services Business Office team.  In this role, you will help develop, refine, manage and execute GTM initiatives.  You will collaborate with teams across APJ, from individual contributors to senior leaders, and will play an important role in our ongoing growth.

In addition to leading and supporting initiatives, you will help problem-solve - proposing solutions that help us stay the course.

Your Impact

• Structure and break down complex business problems, develop a hypothesis, drive analysis and deliver recommendations

• Performance Analysis: Monitor, analyse, and report on the effectiveness of GTM initiatives using data-driven insights to optimise future strategies

• Work collaboratively across a cross-functional set of stakeholders to gather the right information, pressure test your hypothesis, co-create deliverables, accelerate execution and unlock value

• Project Management: Work closely with the GTM Strategy and wider Business Office team to ensure our initiatives are executed at scale

• Problem solve: Turn challenges into opportunities through problem solving

• Develop and present high-quality recommendation and deliverables (GSlide, GSheet, PPT, Word, etc.) for executive level consumption

• Drive change across the organisation and be willing to wear multiple hats (initiative development, project management and execution) to do it what it takes to “move the needle”

• Stay up-to-date with market trends, customer feedback, and competitor strategies to adjust growth initiatives and stay ahead in the market.

Philips is a global leader in health technology, committed to improving billions of lives worldwide and striving to make the world healthier and more sustainable through innovation. Driven by the vision of a better tomorrow.

But it’s not just what we do, it’s who we are. We are 80,000, wonderfully unique individuals, with two things in common. An unwavering sense of purpose and a relentless determination to deliver on our customers’ needs. It’s what inspires us to create meaningful solutions – the kind that make a real difference – when it matters most.

The world and our customers’ needs are changing faster than ever before and while we are proud of what we do already, we know we can do more. That’s why we need you, to help us tackle increasingly complex challenges posed by ever evolving health and well-being needs.

In this role, you have the opportunity to make life better

Looking at the challenges the world is facing today Philips’ purpose has never been more relevant. So whatever your role, if you share our passion for helping others, you’ll be working towards creating a better and fairer future for all.

• Monitor market trends and competitor activities to refine strategies and maximize engagement identifying critical enablers for success for the region
• Collaborate closely with the sales and product teams to align marketing efforts with business goals and client needs.
• Use market intelligence to identify areas to focus sales activities, potential disruption and opportunities to increase impact in the field.
• Design and execute tactical marketing initiatives like campaigns, promotions and activation leveraging data based insights. Create, launch and manage targeted sales promotions with your regional teams.
• Use assets to sell the story, identify what proof points and points of engagement are important at each stage of the process and drive implementation and execution for your region.
• Enable the sales team to be effective with sales assets, messaging, targeting and engagement.
• Develop, maintain and distribute competitive intelligence.
• Measure performance and impact with data and analytics
• Be the region "go-to" for support and escalation.
• Build a tender database for faster and more consistent response for your region.
• Work across the CT Product Management and Marketing team to represent the voice of sales for your region.

You're the right fit if:

• Bachelor’s degree or equivalent work experience (must)
• > 5 yrs related experience in Field Marketing or adjacent fields (e.g. Product Marketing, Clinical Marketing, Marketing Communications)
• Ability to synthesize market and customer feedback and existing and new products into targeted campaigns, promotions and marketing strategies; comfortable with making tradeoffs, decisively
• Excellent communication skills with a talent for building strong professional relationships and ability to influence colleagues.
• Ability to lead an organization in the development and implementation of region-specific Go-to-Market strategies.
• Experience in high-tech, healthcare/med-tech solutions businesses in B2B environments
• Knowledge of commercial and marketing processes, planning and budgeting
• Understanding of area of specialization; resolves a wide range of issues in creative ways
• Ability to manage multiple projects independently and effectively.
• Analytical mindset with a focus on delivering measurable results.
• MBA desired in related field (optional)

About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.

If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.

Responsibilities:

Continually meeting or exceeding sales quotas.

Supervising and guiding the sales team as well as providing incentives to motivate staff to achieve sales targets.

Monitoring the performance of the sales team.

Ensuring that the store is clean and well-maintained at all times.

Building and maintaining good working relationships with customers.

Identifying opportunities and strategies to increase sales.

Regularly attending sales meetings and training sessions.

Ensuring that the store is adequately stocked with company products.

Performing all duties of the Sales Manager in cases of absence or emergency.

Updates managers by consolidating, analysing, and forwarding daily action summaries.

Assist with the sales process by maintaining a fully stocked store.

Recommend and display items that match customer needs.

Manage point-of-sale processes.

Maintain an up-to-date knowledge of product features and sales promotion

Tracks sales expenses by tracking, consolidating, analysing, and summarising expenses, and forwarding for reimbursement.

Update customer records in the company database as required

Perform any other duties assigned by the director.

• To supervise the work of sub-contractors and work closely with other operations staff to meet the project schedule
• Report to the Construction Manager
• You will adhere to construction procedures and safe work practices and ensure that works are executed within an acceptable standard of workmanship so as to meet the stringent requirement conducted during site tests and inspections
• Prepared and Assembled ready wooden cabinetry to drawings and specifications for installation.
• Verified dimensions and checked the quality and fit of pieces.
• Measured and marked dimensions of sites.
• Performed Cabinet assembly with the use of hand tools.
• Assisted with all aspects of the assembly team.
• Read detailed schematics for cabinets and executed assembly accurately.
• Helped with delivering and manually installing cabinets.
• Installed cabinets in residential homes.
• Minimum 3 years of relevant experience in the Construction Industry
• Possess a certificate in Building Construction Safety Supervisor (BCSS)
• Supervisory experience in foundation & structural works on site
• Able to work independently with a positive attitude

• To supervise the work of sub-contractors and work closely with other operations staff to meet the project schedule
• Report to the Construction Manager
• You will adhere to construction procedures and safe work practices and ensure that works are executed within an acceptable standard of workmanship so as to meet the stringent requirement conducted during site tests and inspections
• Prepared and Assembled ready wooden cabinetry to drawings and specifications for installation.
• Verified dimensions and checked the quality and fit of pieces.
• Measured and marked dimensions of sites.
• Performed Cabinet assembly with the use of hand tools.
• Assisted with all aspects of the assembly team.
• Read detailed schematics for cabinets and executed assembly accurately.
• Helped with delivering and manually installing cabinets.
• Installed cabinets in residential homes.
• Minimum 3 years of relevant experience in the Construction Industry
• Possess a certificate in Building Construction Safety Supervisor (BCSS)
• Supervisory experience in foundation & structural works on site
• Able to work independently with a positive attitude

Job Description Responsibilities:

• Ensure the projects are fully attended and completed to meet agreed deadlines
• Supervising the project progress to ensure that issues of the project are identified and solved
• Attend meetings, liaise and manage clients to complete project deliverables
• Experience managing a team on site at an event, ability to troubleshoot on site and react, provide solutions to the internal team, external suppliers and clients alike.
• Working with Management to adapt strategy with objectives continuously improving on SOPs where necessary.

Skill Requirements

• Strong project management skills
• Observant and paying great attention to detail
• Good interpersonal skills and effective communicator
• Problem solver and creative

• Develop and execute business development strategies to expand our presence in the space and satellite market
• Identify and pursue new business opportunities, partnerships, and collaborations
• Build and maintain relationships with key stakeholders, including satellite operators, space agencies, governments, and industry leaders
• Conduct market research and analysis to stay informed on industry trends, competitors, and emerging technologies
• Collaborate with cross-functional teams (sales, marketing, product) to develop tailored solutions for customers
• Negotiate and close deals, ensuring revenue growth and profitability
• Represent the company at industry conferences, trade shows, and networking events

A General Manager (Construction) typically oversees the daily operations of construction projects, ensuring they are completed on time, within budget, and to the required quality standards. Here are some common responsibilities and requirements for this role:

Responsibilities:

• Project Management: Overseeing the planning, execution, and completion of construction projects.
• Team Leadership: Managing and guiding a team of engineers, project managers, and other construction professionals.
• Budget Management: Ensuring projects stay within budget and managing financial resources effectively.
• Client Interaction: Communicating with clients to manage their expectations and report on project progress.
• Problem Solving: Identifying and resolving issues that arise during construction projects.
• Compliance: Ensuring all projects comply with relevant regulations and standards.

• Ensure all operations are carried on in an appropriate, cost-effective way
• Improve operational management systems, processes and best practices
• Purchase materials, plan inventory and oversee warehouse efficiency
• Help the organization’s processes remain legally compliant
• Formulate strategic and operational objectives
• Examine financial data and use them to improve profitability
• Manage budgets and forecasts
• Perform quality controls and monitor production KPIs
• Recruit, train and supervise staff
• Find ways to increase quality of customer service
• Knowledge of organizational effectiveness and operations management
• Experience budgeting and forecasting
• Familiarity with business and financial principles

• Supervising a team of retail assistants to ensure smooth operation
• Responsible for the sales of your category of products
• Handle inventory management, housekeeping and merchandising
• Demonstrate outstanding customer service and selling skills, keeping the selling floor stocked with merchandise, assisting in display of merchandise or organizing the selling floor and stock areas.
• Process payments by totaling purchases; processing cash or other credit cards
• Must also be able to deal with customer refunds courteously and professionally

Job Descriptions

Identify and engage with potential partners (corporate, organization, association and etc.) to establish meaningful collaborations that align with the business' objectives.

Execute and oversee partnership programs, including referral and incentive campaigns, ensuring smooth rollout and ongoing success.

Maintain strong, positive relationships with partners to ensure long-term engagement and satisfaction.

Collaborate with internal teams to create co-branded marketing materials such as flyers, QR codes, and digital assets.

Track referral performance, provide monthly reports, and recommend improvements to optimize partnership outcomes.

Job Requirements

Required language: Fluent English

Minimum 2-3 years experience in business development, partnerships, or account management, with proven track record to drive results

Possess qualification of Diploma / Degree in any field.

Knowledge in childcare, education, or family service sectors will be preferred.

Strong negotiation and relationship-building skills with the ability to engage stakeholders at all levels.

Analytical mindset to interpret, track, and report performance metrics.

Familiarity with CRM tools and digital marketing platform is a plus.

Must possess own vehicle and be willing to travel weekly to meet vendors in Singapore (transportation, parking, and toll's costs will be covered).

We are looking to expand our logistic company to other sector. Your role will be responsible for winning new business by penetrating new clients. This role will be expected to set demanding personal goals, work as hard as necessary to get things done, take challenges head on, and remain resilient in the face of difficulties. We are looking for candidate with 2 to 4 years of experiences in business/logistic field.

Responsibilities:

• Collaborate with other departments, including sales, operations, and finance, to ensure a seamless customer experience.
• Develop SOP’s for strategic accounts in association with Site Manager, Operations Manager, IT Manager and associates internal colleagues where applicable, to detail all processes, rate structure, capturing of customer identified KPI’s.
• Attend targeted networking events.
• Identify current state, desired future state, pains & desired gains of prospects.
• Partner with Account Manager & Carrier Sales to build ideal solution & pricing for the prospect.
• Partner with Leadership, Account Manager & Carrier Sales to identify new opportunities to upsell, cross-sell product & service offerings.
• Build and maintain strong relationships with existing clients and stakeholders. Candidate with outgoing personality is a plus.
• Analyze market trends and competitor activities to identify business opportunities.
• Prepare and present proposals to clients that align with their business needs and objectives.
• Participate in industry events and conferences to promote the company and build relationships with potential clients.
• Prepare and present business development reports to senior management on a regular basis.

· Responsible for managing and directing specific projects and programs throughout Flextronics

· Initiates, monitors and directs projects and programs from inception through delivery.

· Develops and ensures adherence to project and program budgets.

· Organizes project-related activities and communications among departments, customers, vendors and the community.

· Participates with other managers in establishing strategic organizational plans and objectives.

· Directs the activities of program team members and is responsible for planning, budgeting, and maintaining costs for a broad functional area.

· Interacts regularly with executives and customers

· Drives strategies to deliver customer requirements and recommend Flextronics capabilities in manufacturing and engineering services.

· Reviews aggregate program proposals or plan to determine time frame, funding requirements, asset management, procedures for accomplishing program, staffing requirements and allotment of available resources to various phases of program.

· Site representative to support Flex Global Cost Model Process lead by Quotation Manager for existing and new customer quote.

· Coordinate within site team and management to inputs, review and buyoff FGCM roll out by Quotation Manager.

· Be responsible for maintaining specific and program’s quotations. This include any ECO changes, monthly/quarter component price changes, rework, repair, etc

· Ensure Contract and service agreement requirements are adhered to by both Flex and the Customer

· Ensure that operations and the customer work within the bounds of the contract or service agreement.

· Manage the process to set and reset Customer Expectations ensuring there is clear alignment between the internal operations group and the customer.

· Work to ensure ‘ease of doing businesses between Flex and our customers

· Responsible for management of customer satisfaction, the Viewpoint Relationship survey collection and related reviews and corrective actions.

· Reviews high-level program reports and presentations for management, customers and others.

· Coordinates program activities with activities of government regulatory or other governmental agencies.

· Participates in Profit and Loss (P&L) analysis, responsible for tracking relevant metrics and drive action items based on results.

· Contribute to the workplace safety and health improvement for the employees, as well as environmental protection, by adhering to the company’s Environmental, Health and Safety policies and procedures, and helping to achieve EHS objectives and targets through participation of EHS programs.

Participate and adhere to Corporate Social and Environmental ·Responsibility (CSER) policy, programs and procedures.

Requirement

Degree in any discipline

Minimum 5 years experience in Program Management function

Role Profile

This role is accountable for ensuring that everyone on the team knows and executes his or her role, feels empowered and supported in the role, knows the roles of the other team members and acts upon the belief that those roles will be performed.

Key Responsibilities:

• Plan, manage and implement the maintenance operations effectively to ensure PM schedules and CM are carried out within the maintenance budget and Service Level Agreement
• Plan for improvement in the reliability, maintainability and availability of the system
• Ensure the productions system are maintained and conforms to the contract, code of practices and technical requirements
• Prepare and submit monthly maintenance report
• Attend maintenance meetings with customer periodically to constantly upkeep quality standard as per company QMS
• Upkeep obsolescence management on the maintenance for system and ensure proper change request and upkeep proper documentation changes
• Obtain quotations for materials, equipment and contractors required for maintenance operations and raise PO
• Manage and coach a team of technical support engineers and technicians and ensure that the team is adequately trained to perform the tasks given
• Manage the sub-contractors required for the maintenance operation to ensure that works are done in a professional manner
• Prepare training materials and conduct yearly re-training for customers
• Establish procedures for work at site and ensure all safety measures and proper housekeeping rules are observed at work sites. Inculcate the “safety first” attitude in all workers.
• Carry out plan to consolidate/centralise maintenance staff movement and staff competency to increase efficiency in order to improve profitability.
• Implement and update company records e.g. training matrices, performance reviews, risk assessments
• Communicate KPIs from the strategic annual plan so that each staff is aware
• Perform root cause analysis and resolve problems
• Conduct risk assessments of processes and tasks in the department

Competence (Knowledge, Skills and Abilities):

• Understanding and knowledge of the Singapore security and surveillance sector and its operating environment
• Understanding and knowledge of the Singapore security and surveillance technology in their limitations and applications
• Skills in relating to and servicing the end-users with a win-win mind set
• Skills in people management and employee development
• Good understanding of the software and hardware environment for ICT platform and CCTV/network sensors system
• Sound knowledge and experience in IT, IP networking and network security solution/product
• Preferably with a Professional Certificate in Project Management

Requirements:

• Ability to handle multiple responsibilities in a fast paced and performance driven environment
• Able to converse well with customers on enquiries
• Strong technical knowledge with and certification on in-house products
• Able to deal with routine tasks and may perform tasks with some level of complexity
• Take decisions for own tasks in defined degree of freedom
• Able to solve problems in most cases and within guidelines
• Works independently within guidelines, defined procedures and direction
• Class 3 License is an advantage

Education & Experience:

• Degree in Electronics & Computer Engineering or related discipline
• At least 7 years of experience in a similar capacity
• Preference for candidate with security and surveillance experience

For personal data protection (PDP) related matters, pls refer to our PDP policy via corporate website at oconnors.co Personal Data Protection Policy.

As a Service Delivery Manager, you will be responsible for managing day to day support of medium scale maintenance projects meeting customer’s requirements and Service Level Agreements.

The activities include ensuring that the team conduct health check, conduct application monitoring, handle customer queries, investigate incidents reported, resolve the incidents and apply fixes and also to ensure that incidents reported are tracked and resolved till closure and to assist in training and guiding junior team members.

What will you do? 

Project Delivery

• Act as a focal point for all support related queries and issues
• Review transition plans, enhancement milestones and deliverables in consultation with support teams and customer
• Review with support team to ensure that all support tasks and deliverables meet quality and service levels
• Ensure that regular reviews of the services provided (Service Level Agreements (SLAs) and Key Performance Indicators (KPIs)) are conducted to maintain alignment between the services and the expectations of the customer
• Notify/escalate any ‘out of scope’ variations to services to Program Director / Service Delivery Director (SDD)
• Notify/escalate critical issues or variations to service levels to Program Director / Service Delivery Director (SDD)
• Review and approve service request/enhancement effort, schedules and risk plans
• Review and raise resource requirement
• Responsible for resource forecasting and planning
• Review, monitor and report project health status

Customer/Vendor Management

• Liaise with third party vendors, customer technical teams and other interfacing application team leaders to ensure smooth Business As Usual (BAU) support operations
• Ensure that effective communication on the services delivered is provided to the customer (including monthly or weekly service delivery reports) with the agreed timeframes
• Business Development
• Proactively identify opportunities for further expansion or improvement of services delivered to the customer and liaise with the Account Manager(s) for development of that opportunity
• Be involved in pre-sale activities

Team Management

• Delegate tasks effectively by providing clear and specific instructions and goals

• Plan, track and monitor the tasks assigned to the team leader/ members
• Participate in leadership activities and providing performance feedback and developmental coaching
• Monitor and improve team performance, providing leadership, coaching, and performance management

OBJECTIVE / PURPOSE OF THE JOB

The principal objective of FSM is to achieve budgets for their Allocated Territory by generating opportunities both from existing & new accounts.

This requires the FSM to

• maintain list of accounts (existing & potential) which have decision making within their territory
• use prescribed tools & processes to improve and increase FaceTime
• work on creating opportunity pipelines in excess of the territory budgets/ hit rates

KEY ACTIVITIES / ACCOUNTABILITIES

• Deliver GP Budgets for the Territory;
• Act strategically to achieve personal and overall group success;
• Identify and build relationships with clients within the territory, especially those clients who meet our preferred client criteria;
• commit client base and key stakeholders, both internal and external;
• Meet FaceTime targets as agreed for the Territory by visits, phone calls and direct mail, to both new prospects and existing customers;
• Build & maintain opportunity pipelines in excess of the territory budgets/ hit rates;
• promptly work upon and register opportunities generated in CRM;
• Use Geodis Selling processes to understand customer needs, keep updated with new sailings/routings/solutions in the market to provide client solutions that bring value to their clients supply chains;
• Document and distribute internally relevant customer information;
• Contact customers and handle customer inquiries and customer problems;
• Work according to GSP tools;
• Work closely together with sales colleagues and related functions in order to maximize sales potentials and help meet the total organisation’s business goals;
• Handling complaints and trouble shooting;

PREFERRED EXPERIENCE AND KNOWLEDGE

• Minimum 4 years’ experience with documented sales record
• Sales experience and working knowledge of the international transportation and logistics industry
• Familiarity with the financial aspects of the relevant local economy as well as international market conditions and trends, and international business issues, including currency factors and cultural differences
• Good computer skills, familiarity with Microsoft office etc
• Fluent in local language, comfortable in English and other languages (in order to handle complaints and trouble shooting requested by local and other different language speaking clients)
• Presentation techniques, comfortable with meeting and presenting for groups 2-3 people
• Knowledge of Geodis tools
• Knowledge of company goals and strategies
• Fluent in local language, comfortable in English and other languages (in order to handle complaints and trouble shooting requested by local and other different language speaking clients)
• Basic sales techniques and negotiation skills
• Presentation techniques, comfortable with meeting and presenting to groups 2-3 people
• Knowledge of Geodis Singapore tools
• Knowledge of company goals and strategies
• Good interpersonal and communication skills
• Highly proficient in computer skills and common applications (Office, Excel, PowerPoint & Word)

· Oversee day-to-day operations, assign weekly performance goals and ensure their completion, and accomplish your own goals

· Recruit, onboard, and train high-performing employees to achieve objectives for sales, profitability, and market share

· Develop strategic plan for optimized productivity

· Review and improve organizational effectiveness by developing processes, overseeing employees, establishing a highly motivational work environment, and implementing innovative changes

· Adhere to company standards for excellence and quality

· Seek out opportunities for expansion and growth by developing new business relationships

· Provide guidance and feedback to help others strengthen specific knowledge/skill areas

· Maintain project timelines to ensure tasks are accomplished effectively

· Develop, implement, and maintain budgetary and resource allocation plans

· Delegate responsibilities to the best-qualified employees and enforce all policies, procedures, standards, specifications, guidelines, training programs, and cultural values

· Resolve internal staff conflicts efficiently and to the mutual benefit of all involved

Join Our Team at Appvantage in Singapore!

Are you ready for an exhilarating new journey with us?

At Appvantage, we're not just a team; we're a passionate community of digital strategists, designers, and developers. Our expertise shines through as we tackle major digital projects for global corporations across the Asia & Pacific region, particularly in the automotive industry.

Why Appvantage?

We are proud to be recognized as a leading workplace in the technology sector. Appvantage has received accolades and has been named on the prestigious "Singapore Best Workplaces™ in Technology List". This "Great Place to Work" certification is a collective achievement that we are all proud of, as it reflects our shared commitment to creating a supportive, empowering, and inclusive work environment. Join us and be part of a dynamic team dedicated to innovation and excellence.

As we continue to expand and drive innovation, we're on the lookout for an enthusiastic IT Project Manager to join our ranks in Singapore.

Job Description

As an IT Project Manager at Appvantage, you'll play a pivotal role in shaping the success of our projects. Here's a glimpse of your responsibilities:

Cultivate Connections: Foster strong relationships with clients, vendors, and partners while ensuring that project implementations meet our stringent quality standards.

Project Support: Collaborate with Project Directors, Senior Project Managers, or Project Managers in various aspects of project management, including:

• Crafting proposals and quotations, and skillfully negotiating with clients
• Managing project implementation plans and budgets.
• Defining project deliverables at each milestone.
• Vigilantly monitoring progress and taking proactive measures when needed.

Requirements Elicitation: Partner with clients to identify high-level requirements and capture critical business needs. You'll excel at articulating and documenting these requirements, assessing solution risks, and prioritizing effectively.

Quality Assurance: Oversee QA/QC activities to ensure successful and timely project delivery, aligning precisely with client expectations.

Documentation Guru: Prepare a variety of project documentation, including Minutes of Meeting, Requirement Specifications, Design Specifications (or Understanding Documents), Training and User Manuals, Release Notes, and Project Status Reports.

Versatile Contributor: Take on additional duties and responsibilities as assigned.

Job Requirements

• Educational Background: Bachelor’s Degree in Information Systems or Business.
• Experience: 1-2 years' experience in the IT industry is preferred.
• Communication: Excellent communication skills are essential.
• Tech-Adept: Proficiency in Microsoft Office (Excel, Word, PowerPoint).
• Attitude: You're organized, meticulous, and always approach tasks with a positive attitude.
• Project Acumen: Strong administrative skills and a general understanding of the project life cycle, project documentation, and project standards.
• Methodologies: Prior experience with SCRUM/Agile methodologies is a plus.

Join us at Appvantage, where every day brings exciting challenges and opportunities for growth. If you're ready to make your mark in the dynamic world of digital innovation, we invite you to embark on this journey with us. Your adventure starts here!

Join Our Team at Appvantage in Singapore!

Are you ready for an exhilarating new journey with us?

At Appvantage, we're not just a team; we're a passionate community of digital strategists, designers, and developers. Our expertise shines through as we tackle major digital projects for global corporations across the Asia & Pacific region, particularly in the automotive industry.

Why Appvantage?

We are proud to be recognized as a leading workplace in the technology sector. Appvantage has received accolades and has been named on the prestigious "Singapore Best Workplaces™ in Technology List". This "Great Place to Work" certification is a collective achievement that we are all proud of, as it reflects our shared commitment to creating a supportive, empowering, and inclusive work environment. Join us and be part of a dynamic team dedicated to innovation and excellence.

As we continue to expand and drive innovation, we are seeking a dynamic and experienced Support Manager to join our team in Singapore and oversee the support operations for our in-house digital products. As the Support Manager, you will be responsible for timely and effective resolution of customer issues and delivering exceptional customer service. The ideal candidate should have a deep understanding of digital products and applications, strong leadership skills, and a passion for customer satisfaction.

Job Description

Here's a glimpse of your responsibilities:

Cultivate Connections: Foster strong relationships with clients, vendors, and partners while ensuring that project implementations meet our stringent quality standards.

Operation Support: Oversee and manage the support operations, ensuring efficient and effective resolution of customer issues and providing exceptional support to our in-house product.

• Ensure timely and accurate responses to customer inquiries and issues, maintaining a high level of customer satisfaction.
• Collaborate with cross-functional teams to identify root causes of issues and drive continuous improvement in product quality and development processes.
• Develop and implement strategies to optimize the support processes, including ticket management, issue resolution, and customer communication.
• Monitor and analyze key performance indicators (KPIs) to assess the effectiveness of the support operations, identify areas for improvement, and implement corrective actions as needed.
• Collaborate with the product management team to provide customer feedback and insights for product roadmap planning and enhancement prioritization.
• Develop and maintain comprehensive documentation, including FAQs, troubleshooting guides, and knowledge base articles, to enable the support team to efficiently address customer inquiries.
• Stay up-to-date with industry trends and best practices in digital product support, customer service, and user experience.

Quality Assurance: Oversee QA/QC activities to ensure the highest quality and reliability of our in-house product.

• Develop and execute comprehensive test plans, test cases, and test scripts to ensure the quality and functionality of our in-house product.
• Collaborate with product owners, designers, and developers to understand software requirements, user stories, and acceptance criteria.
• Verify backlog items to ensure accurate implementation and alignment with customer requirements and expectations.
• Conduct User Acceptance Testing (UAT) for new product features and enhancements, collaborating with the development team to ensure functional requirements are met, and providing feedback on usability and potential issues.
• Provide regular updates on UAT progress, backlog verification status, and documentation efforts to relevant stakeholders.
• Ensure accurate and up-to-date documentation of UAT scenarios, test cases, and results.

Versatile Contributor: Take on additional duties and responsibilities as assigned.

Job Requirements

1. Educational Background: Bachelor’s Degree in Information Systems or Business.
2. Experience: 1-2 years' experience in the IT industry is preferred.
3. Communication: Excellent communication skills are essential.
4. Tech-Adept: Proficiency in Microsoft Office (Excel, Word, PowerPoint). Experience with JIRA or similar Project management tools.
5. Attitude: You're organized, meticulous, and always approach tasks with a positive attitude.
6. Project Acumen: Strong administrative skills and a general understanding of the project life cycle, project documentation, and project standards.
7. Methodologies: Prior experience with SCRUM/Agile methodologies is a plus.

Join us at Appvantage, where every day brings exciting challenges and opportunities for growth. If you're ready to make your mark in the dynamic world of digital innovation, we invite you to embark on this journey with us. Your adventure starts here!

Job Description & Requirements

• Manage team of engineers and supervisors to oversee daily tunneling activity
• Review and set TBM parameters
• Review geotechnical data and plan ahead tunneling works to ensure smooth tunnel progress
• Review and carry out procurement based on recource requirement
• Attend daily and other ad-hoc meetings with client to update on tunnel progress
• Review and prepare method statements for submission to client
• Ensure job safety analysis and site safety compliance

Requirement

• Degree in Civil engineering or equivalent
• More than 8 years hands on site experience in TBM for tunneling works, preferred with previous experience in handling Singapore MRT projects and large diameter TBM projects.
• Able to do shift work
• Independent and self-motivated

Come a join our dynamic team at our established 12-year old Melbourne style restaurant, PLONK.

The role duties include:

• assisting our manager with operational management duties and leading our floor service team
• training and onboarding new staff with service techniques and communicatoin skills
• managing inventory and supplies, including ordering
• attending our weekly managment meetings
• maintaining high quality hygiene, food service and bar service standards
• being part of a team growth model where teamwork and collaboration is key to our success and positivity

Apply today for a great opportunity to build your career and have a wonderful working community in an established restaurant group.

Responsibilities

• Maintain current client relationship and identifying areas for potential clients
• Contacting potential clients to establish a business relationship and meet with them
• Develop new sales areas and improving sales through various methods
• Research the latest in the business industry and creating new opportunities to expand business
• Collaborate with sales and design team to ensure requirements are met, such as sales numbers and profit goals
• Train junior salespeople to improve sales goals and meet expectations
• Strong understanding of company products or services as well as business position and competition to keep business competitiveteam.

Requirements

• Excellent track records in consistently meeting or exceeding sales targets & KPIs.
• Good networking with local entertainment night clubs, pubs, bars will be added advantage.
• Required to work on weekend.
• Pleasant personality with excellent interpersonal relationship and communication.
• Strong business acumen sense and industry expertise.
• Proven ability to drive the sales process from plan to close.
• Excellent leadership, coaching and people management skills.
• A good team player with the ability to adapt in a fast paced environment.
• Able to work independently and take initiative.
• Possess a Class 3 license

Responsibilities:

• Develop potential sales and businesses plan to achieve
• Track sales goals and reporting results as necessary.
• Liaise with clients on project details, design concepts and requirements
• Manage client’s expectations on projects, events or exhibition
• Prepare budget and cost management for tender submission or quotation for client's review
• Brief designers on concepts and specification requirements of clients project
• Meetings and liaise with consultants, sub-contractors and any other parties involved to deliver project based on client’s requirements
• Assist Operations to resolve operational issues related to projects
• Submit relevant documents to Landlord, building management and/or relevant authority in a timely manner
• Inspect off-site fabrication and on-site installation
• Ensure project is completed smoothly and step up to resolve any problems that might occur
• Any other duties as assigned

Requirements:

• Minimum Degree/Diploma or equivalent education
• Minimum of 2 years’ working experience in event / project management
• Possess excellent written and verbal communication skills
• A team player and able to multi-task and thrive in a fast-paced environment

Position Overview:

Join us as an ecommerce Operations Manager and oversee our company’s ecommerce operations, ensuring a seamless and positive customer experience. That involves streamlining processes, optimizing order fulfilment, and enhancing the customer journey in the ever-evolving world of online retail. If you are a motivated and organized individual who can stay ahead of industry trends, adapt quickly to changes in the market, and effectively collaborate, we want you!

eCommerce Operations Manager is responsible for overseeing and managing all the company's eCommerce business operations. We are looking for right candidate to use his/her knowledge and understanding of the ecommerce landscape to identify improvements areas, develop growth strategies and manage the daily operations that drive online sales.

Be at the forefront of managing our ecommerce operations!

In this role, you will:

• Develop and execute strategies to improve customer experience throughout the eCommerce journey.

• Monitor sales performance and track key metrics, analyzing data to identify areas for improvement and implement necessary changes.

• Implement efficient processes and procedures to ensure timely and accurate order fulfillment.

• Utilize customer data analysis to identify patterns, preferences, and pain points and make data-driven decisions.

• Monitor and evaluate the performance of promotional campaigns, making adjustments as needed to maximize their effectiveness.

• Stay updated with industry trends, technologies, and best practices in eCommerce operations, implementing relevant strategies to increase revenue and profitability.

• Collaborate with other departments, including marketing, supply chain, and customer support to ensure seamless integration across all functions.

• Track and analyze inventory levels, ensuring optimal stock availability and minimizing stock-outs or excess inventory.

• Manage customer accounts and provide support, addressing issues or concerns to maintain high customer satisfaction with customer service team.

• Develop and implement strategies to reduce costs, improve operational efficiency, and streamline processes.

Essential skills and qualifications:

• Bachelor's degree in Business, Marketing, or a related field.

• Minimum of 5 years of experience in eCommerce or operations management.

• Strong knowledge of eCommerce platforms, technologies, and industry best practices.

• Excellent organizational and communication skills.

• Proven experience in developing and implementing plans to improve the customer experience.

• Ability to work collaboratively and effectively with cross-functional teams.

• Proficiency in customer data analysis and business intelligence tools.

• Proficient in Mandarin and English to communicate with our headquarters in China.

The character we’re looking for:

• Analytical and problem-solving mindset, with the ability to make data-driven decisions.

• Adaptable and flexible, navigating and thriving in a dynamic eCommerce landscape.

• Results-oriented, with a focus on achieving and exceeding targets.

• Excellent interpersonal and communication skills to effectively collaborate with stakeholders at all levels.

• Self-motivated and organized, with strong attention to detail and the ability to prioritize tasks effectively.

• Strong leadership and decision-making skills to drive successful eCommerce operations.

Job description

· Responsible for the planning, management, and coordination of the MEP Subcontractors testing & Commissioning activities.

· Ensure that the required tests and inspections are performed in accordance with the approved plan.

· Follow-up with subcontractors to resolve any deficiencies that are found.

Job requirement

· Minimum of 10 years engineering experiences in construction industry with relevant diploma.

· Minimum of 5 years construction experience for similar size complexity projects & complexity projects.