Avensys is a reputed global IT professional services company headquartered in Singapore. Our service spectrum includes enterprise solution consulting, business intelligence, business process automation and managed services. Given our decade of success we have evolved to become one of the top trusted providers in Singapore and service a client base across banking and financial services, insurance, information technology, healthcare, retail and supply chain.

We are currently looking to hire SAP FICO LEAD . This is an exciting opportunity to expand your skill set, achieve job satisfaction and work-life balance. More details as below.

Job Description:

• At least 6 to 9 years of hands on experience with SAP FICO modules (FI, CO, CO-PC, COPA, PS ) is Required;
• Experience with SAP Global Template Build and S/4 HANA
• InDepth experience and hands-on knowledge of Product Costing , Actual Costing , COPA and Knowledge of FICO Integration with other SAP Logistics modules
• Advanced knowledge and implementation experience in SAP Controlling , including Accounts Receivable, Accounts Payable, and Fixed Assets.
• Proven experience in implementing SAP Finance and its integration with SD, MM, PP, PM modules to support product cost controlling and margin analysis.
• Expertise in leading business blueprinting, gathering and documenting business requirements, and designing SAP-enabled solutions.
• Proficiency in developing project documentation, including business process flows, training materials, and requirements gathering, alongside project management methodology experience.
• Extensive experience in cost controlling and management accounting within an ERP system

WHAT’S ON OFFER

You will be remunerated with an excellent base salary and entitled to attractive company benefits. Additionally, you will get the opportunity to enjoy a fun and collaborative work environment, alongside a strong career progression.

To submit your application, please apply online or email your UPDATED CV in Microsoft Word format to [email protected] Your interest will be treated with strict confidentiality.

CONSULTANT DETAILS:

Consultant Name : Nisha

Avensys Consulting Pte Ltd

EA Licence 12C5759

Privacy Statement: Data collected will be used for recruitment purposes only. Personal data provided will be used strictly in accordance with the relevant data protection law and Avensys' privacy policy

Job Description

•Participate in IT projects and initiatives, provide hands-on technical leadership

•Understand business needs and work with project team and vendor to propose viable solutions

•Perform system analysis, design and code review to ensure solution are reliable, maintainable, secure and release with good quality

•Assess the impact of changes and support vendor’s implementation

•Perform design walkthrough, review and discussion with vendor project team

•Provide technical support (assisting in troubleshooting) in the event of production incidents and recommend resolutions and/ or possible mitigation

•Resolve technical challenges including performance tuning, code improvements & database queries

•Validate by “deep-diving” into technical solutions proposed by vendors or development team

•Manage vendor to ensure adhere to software development life cycle (SDLC) & production incident and deployment processes

Requirement

• Degree in Computer Science or equivalent

• Minimal 8 years hands-on application design, development, implementation or production support experiences and High proficiency in Java web applications.

• Good understanding of software development life cycle models (both Waterfall and Agile development methodologies)

• Relevant experience in managing team and vendors, with strong interpersonal and collaborating skills. Highly driven and independent, able to work in a team

• Strong problem-solving skills: Ability to debug issues and provide effective solutions.

• Strong advocate of standards and challenge status quo with new and emerging technology to address new business challenges, analytical and problem-solving skills

• Ability to understanding and visualize network/integration flow diagram to effectively communicate on system architecture

Possesses the following technical skillsets:

o Experience in implementing project using AWS/Other cloud services including but not limited to EKS, ECS Fargate, S3, Apigateway, RDS, Lambda, Opensearch and Cloudfront

o Experience coding in Javascript, Ant Design/React, Java/J2EE, Groovy DSL, Spring Boot

o Web Services (SOAP/REST) with Spring Boot framework, JSON

o JIRA, GIT, DevOps-Jenkins, Gitlab CI, MySQL Developer

o Multi-threading programming, HA Experience in database technologies

o Networking, security, firewall and system infrastructure knowledge

Disclaimer: The company is committed to ensuring the privacy and security of your information. By submitting this form, you consent to the collection, processing, and retention of the information you provide. The data collected (which may include your contact details, educational background, work experience and skills) will be used solely for the purpose of evaluating your qualifications for the position you're applying for. Your data will be stored securely and retained for the duration necessary to fulfill our hiring process. If you are not selected for the position, your data will be kept on file for a limited period in case future opportunities arise. You have the right to access, correct, or delete your data at any time by contacting us at Quess Singapore | A Leading Staffing Services Provider in Singapore (quesscorp.sg)

Job Responsibilities:

• Collaborate with various stakeholders to determine software requirements for printer utility tool.
• Create & manage product specifications and design documents.
• Guide and assist the development team throughout the process.
• Troubleshoot and resolve issues related to design or coding.
• Present regular progress reports to stakeholders and setting acheiveable goals for the team.
• Work closely with Quality Control (QC) Engineers to test the final product to ensure the functionality and adherence as per the development schedules and deadlines.
• Update software solutions as required.

Job Requirements:

• Minimum Diploma in Computer Science / Information Technology or equivalent.
• Candidates with 3-5 years in software development and project management are preferred.
• Good proficiency in C# , .NET, .NET MAUI, Javascript and front-end frameworks (React) will be highly preferred.
• Excellent organizational and leadership abilities.
• Knowledge of architectural styles and design patterns.
• To have a long term vision (Able to see big picture) while focusing on operational requirements.

Job Summary

As an Operation Support Lead, you will be responsible for managing the day-to-day operations of critical application systems. Your role involves overseeing system maintenance, managing vendors and contractors, and ensuring smooth system performance. You'll troubleshoot issues, manage user access, plan and execute system upgrades, and perform regular risk assessments. Additionally, you'll be tasked with implementing system enhancements, from cost estimation and resource allocation to overseeing implementation and user acceptance testing. Your expertise in IT service management, security best practices, and systems integration will be crucial in identifying and implementing process improvements and operational efficiencies. This role requires a strong

technical background, preferably with experience in the financial or government sector, and the ability to manage diverse IT environments while ensuring compliance with relevant policies and procedures.

Key Responsibilities

Manage the day-to-day running of application systems, for example:

• Oversee and ensure the smooth running of the systems under your charge and that all key maintenance and support tasks are completed in a timely manner.
• Manage outsourced vendors and/or in-housed contractors to meet the delivery and operation needs of the systems.
• Work with internal and/or external parties to troubleshoot the root causes of the issues reported, ensure that the issues identified are reported and fixed according to the service level agreement as well as incident management framework.
• Manage on-/off-boarding of user accounts and changes in roles, and review user access/audit logs to ensure compliance.
• Plan, execute and support system implementation, software/hardware upgrades and security patches.
• Perform regular risk assessment to identify security and/or other compliance issues with IT policies and procedures, liaise with the relevant subject matter experts to provide solutions, and oversee the proper implementation of such solutions.
• Monitor and maintain the software licenses and maintenance support relating to the systems and coordinate the procurement and renewal as necessary.
• Work with internal tech teams and vendor(s) to implement pro-active monitoring of application system health and upkeep of system performance.
• Identify opportunities for process improvement and operational efficiency enhancements and implement appropriate solutions.
• Develop and maintain documentation, including system configurations, processes, and user manuals, to facilitate knowledge sharing and ensure proper system administration.

What we are looking for

• Experience in managing and supporting IT projects/systems, preferably in the financial/ government sector.
• Strong technical expertise in areas such as networking, systems administration, cloud computing, and IT security will be an advantage.
• Familiarity with IT Service Management (ITSM) processes in accordance with IT Infrastructure Library (ITIL) best practices.
• Knowledge of IT security best practices and compliance standards.
• Sound understanding of the technical aspects of systems integration in an environment with diverse technologies.
• Proficiency writing Approval of Requirements, Tender Spec and Award Note for ICT system procurement

JOB SUMMARY

• The purpose of the role is to manage and support Lead, OCIR & Strategic Regulatory Programs on key deliverables arising from s166 actions and testing (Day 2 Book of Work) and from the bottoms up review planned for 2025 on the capabilities and processes to support resolution and restructuring planning.

RESPONSIBILITIES

Strategy

· Manages the project / change using the Group’s methodology and successfully delivers the scope with a disciplined approach to change control and agreed timelines.

· Responsible for managing the deliveries of various workstreams within the program, working closely with the stakeholders.

· Ensures scope, approach, timelines, and other key aspects of the workstream/program are documented.

· Ensures Lead, OCIR & Strategic Regulatory Programs and Head OCIR, are made aware of any material risks, issues, cost, benefit, and scope changes in the workstream to be able to report to the relevant Governance Committees.

· Provides inputs to create financial baselines and track cost actuals in a detailed budget document for submission to PMO and Finance monthly.

· Assists and provides inputs to manage project expenditure against budget as agreed in the project business case and project definition document or approval request.

· Provides inputs and participates in relevant Governance Committees

Business

· With the support from Lead, OCIR and Strategic Regulatory Programs, manages conflicts in stakeholder expectations and alignment across multiple workstreams.

· Understands risks and challenges when facilitating decision making for the desired outcomes

· Presents clear options and recommendations, facilitates decision making and enables clear understanding in key stakeholders of risks, outcomes and trade-offs.

· Regularly elicit feedback and share lessons learnt to incorporate best practice in a timely manner with stakeholders

· Mitigate the overall delivery risk for the Programme by working closely with stakeholders

· Support reporting, communications and engagements to ensure Bank meets regulatory expectations

· Drive appropriate communication to the stakeholders to ensure progress, risks and issues are communicated in a timely manner

Processes

· Ensures the Requirements Traceability Matrix is set up and maintained.

· Manages project governance through delivery of work and relevant Governance forums

People & Talent

· Demonstrate and act as a role model of the Group’s values and culture in the region

· Lead and support a change in mindset, building a culture of client centricity, agility, and accountability through standardised metrics and measurement

· Promotes a culture of openness, trust, and risk awareness, where ethical, legal, regulatory and policy compliant conduct is the norm.

· Be a self-starter who is able to initiate and successfully drive programmes and projects to completion with little management supervision

Risk Management

· Works with various program leads to manage & track risks, issues, impediments throughout the project and to follow up through its resolution.

· When required appropriately escalates impediments and blockers to the relevant Governance Forums and ensures ownership by committee members for the mitigating actions.

· Prepares good quality materials for governance meetings, as required

Governance

· When required appropriately escalates impediments and blockers to the Program, Head OCIR and relevant Governance Forums and ensures ownership for the mitigating actions.

· Responsible for the delivery of governance reports as required

​​​​​​​Regulatory & Business Conduct

· Display exemplary conduct and live by the Group’s Values and Code of Conduct.

· Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.

· Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

· Lead to achieve the outcomes set out in the Bank’s Conduct Principles

Key Stakeholders

· Global Head Resilience

· Head, OCIR

· Action Group Leads from businesses and functions

· Recovery and Resolution Planning

· Business stakeholders

· Functional Partners including Operations, T&I, Risk, Compliance, HR, Finance, Legal, Audit, etc.

Our Ideal Candidate

· 8+ years’ experience in driving and leading streams within the program “Uplifting Restructuring Capabilities”

· Ensures escalation and communication of any material risks, issues, cost, benefit, and scope changes in the workstream to be able to report to the relevant Governance Committees.

· Support / Run Governance forums for managing the outcomes and delivery risks for the program

· Be a self-starter who is able to initiate and successfully drive programmes and projects to completion with little management supervision

Role Specific Technical Competencies

· Understanding bank’s organisation structure, products and policies

· Stakeholder Engagement

· Project Management

· Communication

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

· Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.

· Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.

· Flexible working options based around home and office locations, with flexible working patterns.

· Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits

· A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.

· Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment Assessments

Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers

Get to Know the Team

The ACE (Deliveries, OmniCommerce) Analytics team is the analytics and data powerhouse behind Grab's fastest-growing segments: GrabFood, GrabMart, GrabExpress and OmniCommerce. Here, innovation meets action. We're not just a team; we're trailblazers, committed to solving the most pressing challenges for our consumers, driver-partners, and merchant-partners leveraging data. From revolutionizing the consumer order experience to enhancing platform reliability, we strive to make Grab the first choice, every time.

Get to Know the Role

This role is focused on leading analytical thinking for Chope, our most recent acquisition in the OmniCommerce space. Chope provides a suite of solutions for both consumers and merchants to manage their in-store dining. You will report to the Senior Analytics Manager, OmniCommerce and you'll have the unique opportunity to collaborate across disciplines (Product, Business, Engineering, Design, Data Science) to transform data into dynamic solutions. Your insights will directly contribute to developing groundbreaking products and initiatives, setting new benchmarks for excellence. This isn't just any role; it's a chance to make a tangible impact on millions of lives every day.

The Critical Tasks You Will Perform

• You will innovate: Propose cutting-edge product ideas by diving deep into data, addressing the most pressing customer challenges.
• You will illuminate: Use your mastery of data to uncover trends, decode anomalies, and tell compelling stories that inspire action.
• You will Influence: Collaborate with stakeholders to define key metrics and design experiments that shape the future of our products.
• You will drive impact: Drive significant improvements across our platforms, enhancing user experience, and contributing to our mission of excellence.

Qualifications

What Essential Skills You Will Need

• You have at least 6 years in data-related or quantitative fields, with experience within D2C or B2C context such as Marketplaces, ECommerce, OmniCommerce, Retail Marketing Analytics, etc.
• You have the ability to help solve complex problems, narrowing down multiple options into the best approach, and take ownership of open-ended ambiguous business problems. Propose novel solutions that go beyond common practice
• You are able influence across your team and cross-functional teams. You should also be able to effectively convince senior stakeholders.
• You have exceptional skills in data visualization and storytelling. You should be adept at creating intuitive and impactful dashboards using PowerBI or Tableau.
• You are fluent in SQL, Python, R, or other scripting/programming languages, you're a problem-solver at heart. Your comfort with very large datasets and complex ETL processes sets you apart.

Get to Know the Team

As a Lead Engineer in our team, you would architect, implement, and roll out our next generation of Grab platform for merchants.

Get to Know the Role

The Business Platform tech family is an engineering team which is responsible for multiple key products for Grab Merchant Partners (e.g GrabMerchant App, GrabMerchant Portal). We are running on a micro-service architecture in backend and are also providing multiple frontend techniques (e.g. IOS, ADR, Flutter, Web) for our end users (e.g. Merchants, to-B partners) across 7 countries. We are aiming to provide a high quality, stable, and efficient platform for merchants, and extend our platform to support offline transactions for merchants.

You are expected to understand the requirements from different partners, and work with the team to design and improve the system architecture which could adapt to multiple business flows, and also serve high throughput (thousands of QPS) at millisecond latencies. You will report to the Senior Engineering Manager and be based onsite in our Singapore One North Office.

The Critical Tasks You Will Perform

• Develop APIs, interfaces, and database schemas to ensure scalability, maintainability, and performance across the Business services domain.
• Design, implement, instrument, and deploy available services with tight Service level agreements, and champion for operational excellence across projects.
• Collaborate with partners across teams and roles, to resolve ambiguous, multi dimensional business, legal, and product needs to ensure Business Platform architectures are not just performant and usable, but also compliant.
• Lead architecture reviews, code reviews, design reviews, postmortems, and improve for engineering best practices across teams and tech families.
• Identify process gaps and establish engineering processes — project management, collaboration, code quality.
• Mentor and be a role model for junior engineers.
• Participate in interview loops to help Grab continue hiring top industry talent.

Qualifications

What Essential Skills You Will Need

• 7+ years of relevant experience.
• Prior experience designing, implementing and maintaining critical backend services with tight SLAs, at scale.
• Proficient in at least one programming language for backend services Go, Java or C++.
• Knowledge in distributed systems design and internals.
• Prior experience with any / all of Kafka, ElasticSearch, Redis, MySql, Aurora, and managed cloud services (specifically, AWS and Azure).
• Experience approaching a problem from different angles, analyzing pros and cons of different solutions.
• Strong written and verbal communication skills in English.

Activate Interactive Pte Ltd (“Activate”) is a technology consultancy headquartered in Singapore with a presence in Malaysia and Indonesia. Our clients are empowered with quality, cost-effective, and impactful end-to-end application development, like mobile and web applications, and cloud technology that remove technology roadblocks and increase their business efficiency.

We believe in positively impacting the lives of people around us and the environment we live in through the use of technology. Hence, we are committed to providing a conducive environment for all employees to realise their full potential, who in turn have the opportunity to continuously drive innovation.

We are searching for our next team members to join our growing team.

If you love the idea of being part of a growing company with exciting prospects in mobile and web technologies that create a positive impact on people’s lives, then we would love to hear from you.

Creative Department is looking for Lead UI/UX Designer

Internal Code: A24103

The Lead UI/UX Designer co-leads the Design team on projects that include all UI/UX components, including but not limited to pre-sales activities, and to manage and handle design proposals and effort estimation in pre-sales activities, and also manages external design partners/freelancers working on the projects.

The role of the Lead UI/UX Designer is to advocate and evangelize UX within the organization and beyond, raising awareness and appreciation of the value and impact of user-centered design. A Lead UI/UX Designer have to educate and influence our clients, managers, and other stakeholders on the benefits and best practices of UX design, and demonstrate how it can improve their products, services, and processes.

What will you do?

• Lead a team of UI/UX designers, providing direction, guidance, and feedback on design projects
• Define and implement UI/UX design standards, processes, and best practices across the organization
• Collaborate with cross-functional teams to develop product roadmaps, strategies, and design solutions
• Manage multiple projects and prioritize tasks to meet deadlines and project milestones
• Conduct design reviews, provide constructive feedback to team members, and ensure design quality and consistency
• Stay abreast of industry trends, emerging technologies, and innovations in UI/UX design, and incorporate them into design projects
• Advocate for user-centered design principles and ensure that designs meet user needs, business goals, and brand guidelines
• Utilize exceptional presentation skills to effectively communicate design concepts, strategies, and rationale to executives and stakeholders
• Excel in selling designs by highlighting their impact, value proposition, and alignment with business objectives.

What are we looking for?

• Expertise in information architecture, user testing, and creating highly detailed design specifications
• Expert at Figma, Sketch, Adobe Illustrator, Adobe Photoshop, and/or other design applications
• Good leadership quality
• Excellent verbal and written communications skills
• Degree in design-related field or equivalent experience
• At least 6 years’ experience in UI/UX design

What do we offer?

• Fun working environment
• Employee Wellness Program

Does it sound like something you are interested in exploring further? Please be in touch with our team for an initial chat at [email protected]

Activate Interactive Singapore is an equal opportunity employer. Employment decisions will be based on merit, qualifications and abilities. Activate Interactive Pte Ltd does not discriminate in employment opportunities or practices on the basis of race, colour, religion, sex, sexuality, national origin, age, disability, marital status or any other characteristics protected by law.

Protecting your privacy and the security of your data are longstanding top priorities for Activate Interactive Pte Ltd.

Your personal data will be processed for the purposes of managing Activate Interactive Pte Ltd’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results, and as is otherwise needed in the recruitment and hiring processes.

Please consult our Privacy Notice () to know more about how we collect, use, and transfer the personal data of our candidates. Here you can find how you can request for access, correction and/or withdrawal of your Personal Data.

Mission Description:

• Lead the design, development, and implementation of ETL processes using Talend.
• Collaborate with data architects, business analysts, and other stakeholders to understand data requirements and ensure data integrity.
• Develop and maintain ETL workflows to support data integration, data warehousing, and business intelligence initiatives.
• Optimize ETL processes for performance and scalability.
• Mentor and guide junior ETL developers, providing technical leadership and best practices.
• Troubleshoot and resolve data-related issues, ensuring data quality and consistency.
• Stay updated with the latest trends and advancements in ETL and data integration technologies.

Profile Requirement:

• Over 5 years of experience in ETL development with a strong focus on Talend.
• Proficiency in SQL and experience with various databases (e.g., Oracle, SQL Server, MySQL).
• Posess experience in migration Project.
• Strong understanding of data warehousing concepts and methodologies.
• Excellent problem-solving skills and attention to detail.
• Proven ability to lead and mentor a team of developers.
• Strong communication and collaboration skills.

Are you a detail-oriented leader with a knack for system management and a strong technical background? We’re looking for an Operation Support Lead to oversee the day-to-day operations of our critical application systems. This role is ideal for a professional experienced in IT service management and security, with an eye for process improvements and operational efficiencies. As a core part of our team, you’ll be responsible for system maintenance, vendor and contractor management, user access, system upgrades, and compliance risk assessments. If you enjoy driving system enhancements and ensuring optimal performance, this role is for you!

Key Responsibilities

• System Operations: Oversee daily operations of critical application systems, ensuring smooth performance and timely completion of maintenance and support tasks.
• Vendor Management: Lead and coordinate with outsourced vendors and in-house contractors to meet operational needs.
• Troubleshooting and Issue Resolution: Collaborate with internal and external teams to identify root causes, troubleshoot issues, and ensure fixes meet SLAs and incident management standards.
• User Management: Handle on-/off-boarding of users, manage role changes, and review audit logs for compliance.
• System Upgrades and Patch Management: Plan, execute, and support system implementations, upgrades, and security patches.
• Risk Assessment and Compliance: Conduct regular risk assessments, addressing security or compliance issues with IT policies and procedures.
• License and Support Management: Monitor software licenses and maintenance agreements, coordinating procurement and renewals as needed.
• Proactive Monitoring and Performance Upkeep: Implement proactive monitoring for system health and collaborate with internal tech teams to ensure optimal performance.
• Process Improvement: Identify and implement process improvements to enhance operational efficiency.
• Documentation: Develop and maintain documentation, including system configurations, processes, and user manuals.

Are you a detail-oriented leader with a knack for system management and a strong technical background? We’re looking for an Operation Support Lead to oversee the day-to-day operations of our critical application systems. This role is ideal for a professional experienced in IT service management and security, with an eye for process improvements and operational efficiencies. As a core part of our team, you’ll be responsible for system maintenance, vendor and contractor management, user access, system upgrades, and compliance risk assessments. If you enjoy driving system enhancements and ensuring optimal performance, this role is for you!

Key Responsibilities

• System Operations: Oversee daily operations of critical application systems, ensuring smooth performance and timely completion of maintenance and support tasks.
• Vendor Management: Lead and coordinate with outsourced vendors and in-house contractors to meet operational needs.
• Troubleshooting and Issue Resolution: Collaborate with internal and external teams to identify root causes, troubleshoot issues, and ensure fixes meet SLAs and incident management standards.
• User Management: Handle on-/off-boarding of users, manage role changes, and review audit logs for compliance.
• System Upgrades and Patch Management: Plan, execute, and support system implementations, upgrades, and security patches.
• Risk Assessment and Compliance: Conduct regular risk assessments, addressing security or compliance issues with IT policies and procedures.
• License and Support Management: Monitor software licenses and maintenance agreements, coordinating procurement and renewals as needed.
• Proactive Monitoring and Performance Upkeep: Implement proactive monitoring for system health and collaborate with internal tech teams to ensure optimal performance.
• Process Improvement: Identify and implement process improvements to enhance operational efficiency.
• Documentation: Develop and maintain documentation, including system configurations, processes, and user manuals.

Responsibilities of the Job:

• Immediate handling of incoming vessel purchase orders
• Send orders to appropriate suppliers for quotes.
• Price negotiations and order follow-up with suppliers
• Evaluate incoming quotations and confirm supplier selection following Superintendent/Technical Manager or higher authority permission.
• To work closely with the warehouse and suppliers to ensure on-time delivery.
• Send instructions to the supplier.
• Keep the vessels and Vessel Managers informed of any delivery.
• Contact with the port agents of the vessel
• Clearance through customs
• Based on the practical arrangements made by the Vessel Manager, make the necessary official bookings for service and repairs.
• Maintain and update the supplier's database across many platforms.

Requirements for the Position:

• A self-motivated worker with at least three years of experience in the marine industry is required.
• Have initiative and the ability to multitask
  resourceful and skilled at negotiating
• IT savvy
• Capable at working with ERP

Are you a detail-oriented leader with a knack for system management and a strong technical background? We’re looking for an Operation Support Lead to oversee the day-to-day operations of our critical application systems. This role is ideal for a professional experienced in IT service management and security, with an eye for process improvements and operational efficiencies. As a core part of our team, you’ll be responsible for system maintenance, vendor and contractor management, user access, system upgrades, and compliance risk assessments. If you enjoy driving system enhancements and ensuring optimal performance, this role is for you!

Key Responsibilities

• System Operations: Oversee daily operations of critical application systems, ensuring smooth performance and timely completion of maintenance and support tasks.
• Vendor Management: Lead and coordinate with outsourced vendors and in-house contractors to meet operational needs.
• Troubleshooting and Issue Resolution: Collaborate with internal and external teams to identify root causes, troubleshoot issues, and ensure fixes meet SLAs and incident management standards.
• User Management: Handle on-/off-boarding of users, manage role changes, and review audit logs for compliance.
• System Upgrades and Patch Management: Plan, execute, and support system implementations, upgrades, and security patches.
• Risk Assessment and Compliance: Conduct regular risk assessments, addressing security or compliance issues with IT policies and procedures.
• License and Support Management: Monitor software licenses and maintenance agreements, coordinating procurement and renewals as needed.
• Proactive Monitoring and Performance Upkeep: Implement proactive monitoring for system health and collaborate with internal tech teams to ensure optimal performance.
• Process Improvement: Identify and implement process improvements to enhance operational efficiency.
• Documentation: Develop and maintain documentation, including system configurations, processes, and user manuals.

Your Mission:

The Global CRO Business, APAC Lead will manage the Global CROs in the sale and delivery of Medidata products and services, to provide maximized leverage Medidata’s position in the marketplace. She/he will coordinate and direct cross functional resources to ensure the highest possible level of service to our partners and our mutual customers.

• Develop and manage new and existing global CRO Partnerships to maximize value of Medidata for partners and sponsors
• Develop broad platform adoption across the Medidata portfolio within the global CROs in APAC
• Implementation and management including go-to-market strategy and analysis
• Identify areas of potential collaboration and partnership and align appropriate resources
• Execution of annually updated and jointly developed Partner/Medidata business plan
• Coordinates Medidata and CROs’ resources for Operations, Sales and Professional Services ensure success of all Partner activities
• Work closely with Medidata CRO Partnerships, Sales and Pre-Sales executives around the world to effectively provide global solutions that drive Medidata’s business activities
• Facilitate compliance with the requirements and leverage the benefits of the Medidata Partner Program

Your Competencies:

• Demonstrable success in complex enterprise software sales
• Knowledge of and experience in software applications sales/consulting and the provision of required services
• Domain experience/expertise in Clinical Trials/Pharmaceutical Development environment
• Successful hands-on experience working with CROs or within a partner or alliance program
• Demonstrated ability to work with and manage relationships with, peers, customers and partners at an executive management-level
• Ability to listen actively and think logically, strategically, and tactically to solve complex problems
• Excellent verbal and written communication skill
• Self-motivated, demonstrating an ability to assume responsibility and work autonomously in a professional manner

Your Education & Experience:

• Bachelors Degree in the Life Sciences, Engineering or Computer Science preferred, Masters Degree or higher a plus

• Driving innovation and shaping the future with cutting-edge projects
• Personal growth and collaboration.

About Our Client

Client is a global technology firm known for its innovative approach to content creation and distribution. It operates a range of platforms that combine artificial intelligence and machine learning to deliver personalized experiences to users. The company's products span entertainment, social networking, and e-commerce, with a strong focus on fostering creativity and community engagement. It has a diverse and rapidly growing global presence, continuously pushing the boundaries of digital media and technology.

Job Description

• Communicate technical and non-technical concepts effectively to the business side.
• Coordinate security assessments with product teams.
• Conduct cyber risk assessments and technical security reviews to identify IT risks for new products and features, and recommend controls.
• Collaborate with security and business teams to design defense-in-depth controls and improve security posture.
• Fulfill business security requirements like red teaming, fraud detection, and penetration tests, while enhancing security maturity.
• Monitor and manage risk mitigations, exceptions, and ensure adequate monitoring is in place.
• Track emerging cyber threats, vulnerabilities, and exploits affecting infrastructure and products.

The Successful Applicant

A successful candidate will have a strong technical background in cybersecurity, with the ability to communicate effectively between technical teams and business stakeholders. They should be skilled in risk assessments, vulnerability management, and implementing security controls. Proactive, collaborative, and able to manage security requirements like red teaming and penetration testing, they will stay ahead of emerging threats and continuously improve security posture across the organization.

What's on Offer

A chance to work on impactful security initiatives in an innovative environment, collaborate with cross-functional teams, and grow your career. You'll receive a competitive package, opportunities for professional development, and the chance to work with cutting-edge technologies.

Contact

Miao Xia Neo (Lic No: R21103441/ EA no: 18C9065)

Quote job ref

JN-112024-6583081

Phone number

+65 6416 9828

Michael Page International Pte Ltd | Registration No. 199804751N

Are you a detail-oriented leader with a knack for system management and a strong technical background? We’re looking for an Operation Support Lead to oversee the day-to-day operations of our critical application systems. This role is ideal for a professional experienced in IT service management and security, with an eye for process improvements and operational efficiencies. As a core part of our team, you’ll be responsible for system maintenance, vendor and contractor management, user access, system upgrades, and compliance risk assessments. If you enjoy driving system enhancements and ensuring optimal performance, this role is for you!

Key Responsibilities

• System Operations: Oversee daily operations of critical application systems, ensuring smooth performance and timely completion of maintenance and support tasks.
• Vendor Management: Lead and coordinate with outsourced vendors and in-house contractors to meet operational needs.
• Troubleshooting and Issue Resolution: Collaborate with internal and external teams to identify root causes, troubleshoot issues, and ensure fixes meet SLAs and incident management standards.
• User Management: Handle on-/off-boarding of users, manage role changes, and review audit logs for compliance.
• System Upgrades and Patch Management: Plan, execute, and support system implementations, upgrades, and security patches.
• Risk Assessment and Compliance: Conduct regular risk assessments, addressing security or compliance issues with IT policies and procedures.
• License and Support Management: Monitor software licenses and maintenance agreements, coordinating procurement and renewals as needed.
• Proactive Monitoring and Performance Upkeep: Implement proactive monitoring for system health and collaborate with internal tech teams to ensure optimal performance.
• Process Improvement: Identify and implement process improvements to enhance operational efficiency.
• Documentation: Develop and maintain documentation, including system configurations, processes, and user manuals.

Embark on an exciting journey with our global Tech team, operating in agile mode within a dynamic product organization. Join a collaborative environment where innovation thrives, and your contributions will directly shape the trajectory of our cutting-edge products. As a key player in our agile setup, you'll have the opportunity to drive efficiency, foster creativity, and play a pivotal role in our product development process. Be part of a team that embraces adaptability and values continuous improvement, ensuring we stay at the forefront of technology advancements on a global scale.

You will become a member of the Cyber Security Governance, Risk and Compliance (GRC) team. As part of your mission, you will also collaborate closely with the Cyber Defense, Cyber Architecture, and wider Business and TECH teams including Proximity TECH teams in India, China and APAC region.

This role will involve driving security and privacy risk evaluations, coordinating response actions for suspected data breaches, and supporting the implementation and maintenance of a Cyber Security framework across key security domains:

• Define, help implement, and govern Cyber Security policies, standards and guidelines.
• Drive security and privacy risk evaluations and coordinate response actions in the event of any suspected cyber incident.
• Establish, monitor, evaluate, report on Cyber Security risks to relevant TECH and Business executive committees.
• Lead the Information Security GRC team responsible for all aspects of Cyber Security within your geographical, domain-specific and TECH portfolio scope.
• Drive risk reduction activities for your scope.
• Support in the implementation and maintenance of cyber security framework.
• Drive security within your geographical, domain-specific and TECH portfolio scope.
• Contribute to Cyber Strategy and Roadmap development.
• Drive internal and external security compliance initiatives associated with relevant regional regulations.

Job Requirements:

• Bachelor's degree in Information Technology, Cybersecurity, or a related field. A Master's degree or relevant certifications (e.g., CISSP, CISM, CRISC) is a plus.
• Minimum of 8-10 years of experience in cybersecurity, risk management, and compliance, preferably in a multinational organization.
• Expertise in identifying, assessing, and mitigating cybersecurity risks, including third-party risks.
• In-depth knowledge of regional regulations and standards related to cybersecurity and data privacy, and local data protection laws in APAC, India, and China.
• Strong understanding of cybersecurity technologies, frameworks (NIST, ISO27001, SOC2, MITRE attack framework, etc.) , and methodologies, including penetration testing and security audits.
• Proficiency in coordinating and managing response actions during suspected data breaches or security incidents.
• Ability to contribute to the development of the organization's cyber strategy and roadmap.
• Capability to advise senior management on GRC matters and recommend actionable courses of action.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.

Build, Scale & Operate Leading DTC Brands alongside A-Players

Maneuver Marketing

Our Vision, Mission & Success are fuelled by our commitment to be a driving force of positive change to the health of everyday consumers, providing conscious, high-quality & innovative supplement products.

In just 5 years, we kicked off our own D2C Health & Wellness brand from scratch and scaled it to USD$150M+ in annual sales, serving more than 3,000,000 customers worldwide with an average of 4,000 daily orders across 9 SKUs.

These results caught the attention of The Financial Times, as they ranked us among APAC top High-Growth Companies in 2023. This is just the beginning of our journey though, and you could be part of the next stage of our growth!

Your Next Role

As part of the Customer Service team, you will represent Maneuver Marketing as the company’s highest escalation point with the ultimate goal of developing and strengthening our customers’ engagement, satisfaction & loyalty.

Collaborating closely with various departments (Product, eCom, Marketing & Supply-Chain), the team provides stellar customer experience, as well as developing and implementing improvement strategies that contribute to the overall success of our business.

As the Social Media Community & Engagement Lead, you will report directly to the Senior Customer Service Manager and you will be entrusted with overseeing the operational success of our third-party BPO Social Media Moderator Team. You will provide key support to our customer-facing specialists and will also be responsible for identifying, strategizing & implementing engagement, sales, retention, and operational improvement opportunities.

What You’ll Do

Content Moderation

• Develop Guidelines: Create and update community guidelines and moderation policies to ensure a safe and positive environment for users.
• Review User-Generated Content: Monitor and moderate user-generated content to ensure it adheres to community guidelines and platform policies.
• Remove Inappropriate Content: Identify and remove content that violates guidelines, such as hate speech, spam, or explicit material.
• Develop Crisis Protocols: Establish protocols for handling various types of crises, ensuring the team is prepared to respond effectively.
• Handle PR Crises: Quickly address and manage any public relations crises or negative publicity on social media to protect the brand’s reputation.

Community Management

• Monitor and Respond: Oversee and respond to comments, messages, and inquiries across social media platforms to foster a positive community environment.
• Engage with Followers: Actively engage with followers by liking, commenting, and sharing user-generated content to build a loyal community.
• Foster Community Growth: Implement strategies to grow the community, such as hosting online events, contests, or collaborations with influencers.
• Encourage User Interaction: Create opportunities for users to interact with each other, fostering a sense of community and loyalty.
• Steer conversations towards desired narrative: In collaboration with the copy and marketing teams align on advertisement messages for agents to guide conversations.

Customer Support

• Address Customer Issues: Collaborate with the customer service team to address and resolve customer complaints and issues raised on social media platforms.
• Provide Information: Offer accurate information and support to users regarding products, services, and company policies.

Analytics and Reporting

• Track Engagement Metrics: Analyze engagement metrics to understand community sentiment and identify areas for improvement.
• Gather User Feedback: Collect and analyze feedback from the community to identify trends, preferences, and areas for improvement.
• Report Insights: Provide regular reports on community engagement, moderation activities, and user feedback to inform strategy adjustments.

Cross-functional Collaboration

• Collaborate with marketing, product development, supply-chain, and customer service teams to address systemic issues and improve the overall user experience.
• Feedback Loop: Provide feedback and insights to relevant teams to enhance product offerings and community engagement strategies.

Indirect Team Management

• Lead and Support Moderators: Manage a team of content moderators, providing guidance, support, and performance feedback.
• Schedule and Assign Tasks: Organize and assign moderation tasks to ensure coverage and efficiency.
• Conduct Training: Develop and deliver training programs to keep the team updated on policies, tools, and best practices.

How You’ll Succeed

Maneuver is an OKRs, KPIs, & data-driven company, we are not Mad Men (Well, not all), but Math Men. As a result, a number of metrics will constitute the basis of your performance and success within this role and the company. These may include:

Community Management Objective:

Ensure up-to-date and effective community guidelines, and enhance community engagement and interaction rate.

• Review and update community guidelines quarterly.
• Reduce average response time to comments and messages
• Increase in user interactions (likes, comments, shares) on social media posts.

Team Management Objective

Effectively manage and support the content moderation team.

• Conduct monthly performance reviews with all team members.
• Conduct training sessions for the moderation team every quarter.
• Ensure 100% completion of all assigned moderation tasks within deadlines.
• Achieve a 95% QA critical error pass rate for the team 30 days following implementation of new policies or procedures.

Collaboration Objective:

Foster cross-functional collaboration to enhance community experience.

• Hold bi-weekly meetings with marketing and customer service teams.
• Collect and measure feedback from at least one cross-functional initiative per quarter.
• Develop and execute at least one joint initiative per quarter with other teams to improve community engagement.

Analytics and Reporting Objective:

Utilize data to inform community management strategies.

• Generate and distribute monthly community engagement reports.
• Identify and implement three new strategies based on data insights to improve engagement.
• Define Key Community Metrics based on industry best practices.
• Track and report on key community metrics with 100% accuracy.

Your Experience

• At least 5y exp. in Social Media Community Management with 2 years in a leadership role, managing online communities with a focus on driving engagement, handling feedback, and maintaining brand reputation.
• Proven experience leading a social media moderation team, ideally across multiple platforms (Facebook, Instagram, TikTok).
• Experience working cross-functionally with marketing, customer service, and other internal teams to ensure social media strategies align with broader company goals.
• Successful experience training, managing, and coordinating remote teams, as your customer service and moderation work is handled externally.
• Ability to train, mentor, and motivate a team of moderators, ensuring alignment with brand guidelines and service level agreements (SLAs).
• Data oriented with experience tracking, analyzing, and reporting on engagement metrics, sentiment analysis, and content moderation accuracy to drive continuous improvement.
• Can demonstrate a creative approach to community engagement, with a strong understanding of how to create compelling and interactive responses and activities.

Ideally

• A degree in Marketing, Communications, Public Relations, Journalism, or a related field is preferred.
• Social media certifications (e.g., from Facebook, Google, or HubSpot) are a plus but not mandatory.
• Experience working with premium B2C and/or D2C brands, particularly in industries like health, wellness, or beauty, to understand how to communicate effectively with different audiences.
• Familiarity with mass-market brands, understanding how to scale community engagement to broader audiences.
• Enthusiasm for social media platforms, with a keen interest in staying up-to-date on the latest trends and best practices, especially in the wellness and beauty industries.

Key Responsibilities:

1. Financial Reporting and Analysis

• Oversee Accounts staff in administering the overall financial functions and ensuring timely preparation of monthly, quarterly, and annual financial reports.
• Present findings, financial performance, and recommendations to senior management.

2. Strategic Financial Planning and Advisory

• Participate in financial planning and provide strategic advice to the Managing Director on financial-related matters.
• Collaborate with department heads to align financial planning with company objectives and drive profitability.

3. Budgeting and Forecasting

• Lead the budgeting and financial forecasting processes, ensuring alignment with business goals and targets.
• Work closely with relevant departments to monitor budget adherence and control costs.

4. Financial Control, Tax, and Compliance

• Handle all corporate tax and GST matters, ensuring compliance with local tax regulations.
• Maintain and enforce finance policies, internal controls, and regulatory compliance.
• Supervise Accounts Payable (AP) and Accounts Receivable (AR) functions, ensuring accurate invoicing, collections, and vendor payments.

5, Cash Flow and Credit Management

• Manage cash flow requirements, oversee credit control, and optimize working capital.
• Monitor bank balances, manage payments, and coordinate with banks on financing and foreign exchange as required.

6. Financial Operations and Process Improvement

• Identify opportunities for process enhancements to improve financial efficiency, reporting accuracy, and operational effectiveness.
• Leverage financial technologies to streamline processes and support faster reporting.

7. Team Leadership and Collaboration

• Supervise junior finance staff, providing mentorship and fostering a collaborative work environment.
• Work closely with other departments (e.g., Sales, Operations) to align financial processes and support cross-functional objectives.

8. Ad-hoc Financial Support

• Provide financial analysis for ad-hoc projects and business decisions as required by management.
• Participate in strategic initiatives by providing financial perspectives and data-driven insights.

Requirements:

• Education: Degree in Finance, Accountancy, or a related discipline; professional certifications such as CPA/CA are preferred but not required.
• Min 5 years of relevant experience in finance, specifically within the retail sector.
• Strong understanding of financial reporting, budgeting, and retail-specific financial controls.
• Proven ability to handle full-spectrum accounting, including AP, AR, and financial reconciliation.
• Proficiency in financial software and advanced Excel skills.
• Analytical mindset with the ability to interpret complex financial data and deliver insights.
• Excellent communication skills, capable of conveying financial information to non-financial stakeholders.
• High attention to detail, with a proactive approach to identifying and solving financial issues.
• Ability to work independently and collaboratively, balancing hands-on responsibilities with team leadership.
• Proficiency in English and Mandarin is preferred, given the need to liaise with internal and external stakeholders.

Key Responsibilities

As regional finance controller, you will lead financial management efforts across corporate accounting, regulatory reporting, and budget preparation for designated entities. Your analytical insights as a finance business partner will be instrumental in driving profitability and shaping strategic growth in collaboration with business stakeholders.

Accounting Operations:

• Oversee all accounting functions, including billing, accounts receivable/payable, general ledger, and cash flow management.

Reporting:

• Prepare and present accurate financial reports on a monthly, quarterly, and annual basis, driving the month-end and year-end closing processes.
• Prepare and present the annual budgets, financial forecast and variance analysis.

Financial Leadership:

• Develop and execute financial and accounting strategies to enhance performance and competitiveness.

Strategic Collaboration & Business Partnering:

• Work closely with cross-functional teams to support business initiatives and improve financial performance across assigned entities.
• Serve as a primary contact for financial matters, providing exceptional service to both internal and external stakeholders.
• Collaborate with senior management to formulate growth strategies.

Compliance & Internal Controls:

• Ensure adherence to regulatory requirements and maintain robust internal controls.
• Coordinate with internal and external auditors to facilitate audits and reviews.

Process Improvement:

• Identify and implement process enhancements to improve efficiency and effectiveness within our finance team.
• Leverage technology and automation to streamline financial operations and reporting.

Team Development & Management:

• Promote the development of the finance team, fostering a culture of excellence and innovation.

Who We Are Looking For

You are a qualified accounting professional with min 5 years of relevant experience, including a strong background in accounting and analysis. You possess advanced Excel skills for complex financial modelling, excellent problem-solving abilities, and a critical, detail-oriented mindset. You have strong interpersonal and communication skills for effective collaboration, along with proficiency in MS Office and accounting softwares which would set you up to thrive in a dynamic, team-oriented environment while maintaining high integrity and professionalism.

Ideal Profile

• A qualified member of an accountancy body or holder of an equivalent qualification.
• Min 5 years of experience in a similar role, preferably with accounting expertise.
• Advanced Excel skills with the ability to create complex financial models.
• Experience in a regional context is preferred.
• Strong problem-solving and analytical skills.
• A critical thinker with attention to detail, reliability, and focus.
• Excellent interpersonal and communication skills, enabling effective collaboration with diverse teams.
• Capable of multitasking and thriving in a dynamic environment.
• Hands-on, independent, yet a team player.
• High levels of integrity, professionalism, and attention to detail.

Our client is from Oil and Gas industry. They are looking for a Lead / Principal Engineer (Electrical) for the next phase of their business. They are located in West.

Duties:

• Lead Electrical discipline for CAPEX projects, supervising consultants, contractors, and vendors.
• Develop and issue Electrical design bases, specifications, and scopes of work.
• Review and evaluate proposals from consultants, contractors, and vendors.
• Approve Electrical deliverables and develop necessary project documents.
• Support regulatory approval processes.
• Collaborate with project management and engineering teams.
• Witness factory acceptance tests (FAT).
• Ensure accuracy of engineering databases (e.g., SmartPlant tools).
• Review and document as-built deliverables.
• Follow Quality Management System and QA plans.

Requirements

• Min Bachelor’s Degree in Electrical Engineering or any relevant field.
• Min 15 - 20 years’ experience in Oil & Gas industry, with exposure in LNG industry.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Recruitpedia Pte. Ltd.

EA License No: 19C9682

EA Personnel No: R2198636 (Oh Puey Xin)

Responsibilities:

● Primary point of contact for a portfolio of global institutional/VIP clients.

● Developing trust relationships and locate growth opportunities for cross selling.

● Expanding the relationships with existing customers by sustained communication, understanding of their needs.

● Building key customer service processes and systems, formulating management rules, and tracking the status of key customers.

● Analysis of user behavior, finding hidden needs, writing key customer analysis reports, and communicating with various departments to provide optimal key customer service solutions.

● Leading the client manager team, coaching junior employees

Requirements:

● At least 5 years working experience in prestigious private banks/ family office with strong product knowledge.

● At least 3 years working experience as the team leader

● Industry experience in Fintech is a must.

● Strong client management skills including maintaining strong relationships, organizing client profile and incentive client business activities, etc.

● Strong communication skills, ability to be flexible in a variety of situations.

● Ability to work under pressure.

● Passionate about Fintech. Industry experience is highly preferred.

● Proficiency in English is a must to facilitate communication with a wide portfolio of clients.

Responsibilities:

1. Project Governance & Optimization

• Establish a framework to monitor and ensure compliance with project management processes.

• Set up review boards for project evaluations, decisions, and risk management.

• Identify opportunities for process improvements and drive efficiency across workflows.

• Track and mitigate project risks using risk registers.

• Define KPIs to measure project management effectiveness and continuously improve processes.

2. Process Documentation & Training

• Create detailed project management process guides, checklists, and training materials.

• Conduct workshops and training sessions to educate teams on the project management methodology.

3. Quality Assurance

• Set quality standards for project deliverables and ensure adherence through regular audits.

• Support in resolving audit findings related to project and demand management.

4. Demand & Portfolio Management

• Organize and run Portfolio Board meetings, including demand review and clarification.

• Document meeting outcomes and action items, and update demand based on decisions.

5. Cross-Functional Collaboration

• Work closely with internal teams (Architecture, IT, Service Delivery, etc.) to ensure alignment across projects and meet stakeholder expectations.

Skills and Experience:

• Bachelor's degree in IT, Computer Science, or a related field.
• PMP and ITIL certifications required.
• Strong understanding of digital infrastructure, business drivers, and emerging trends.
• Excellent analytical, collaboration, communication,negotiation, and presentation skills.

About TikTok

TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy.

TikTok's global headquarters are in Los Angeles and Singapore, and its offices include Sydney, New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Creation is the core of TikTok's purpose. Our platform is built to help imagination thrive. This is doubly true of the teams that make TikTok possible.

Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.

To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.

At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.

Join us.

About T&S

The Trust & Safety (T&S) team at TikTok is committed to ensuring that our global online community is safe and empowered to create and enjoy content across all of our applications.

We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community.

The AI Data Service and Eco Operations (ADSEO) team is part of our AI Data Service and Operations (ADSO) team that provides safety and non-safety data annotation services, search operation services, and customer services for ByteDance's international products, helping them to build their own data ecological security.

In order to uphold bottom-line safety and negative content governance on our platforms and explore cutting-edge AI technologies and their applications, like LLM models, our team goes above and beyond in optimizing user experiences and delivering groundbreaking models by dedicatedly serving model training and evaluation to verify and continually enhance model performance and strategies.

What will I do?

-Lead the team of AI Data Service global multi-site people/team managers

-Develop and lead the execution of both the tactical and strategic direction of the global teams, leading the operations, change management and scaling/driving adoption of new programs, tools etc.

-Lead a high performing operations team who are effective, engaged and aligned to our company culture and values

-Work with Ops Leadership and XFN teams to understand various product ecosystems in order to ensure alignment of quality assessment procedures and data delivery with product strategies

-Partner with cross functional partners on analysis and reporting

-Coach & support AI Data Service team leads to developing and/or enhancing the Quality framework, methods for performance management, tracking KPIs, and working for any performance improvement initiatives

-Lead your team to detect, land and optimize any efficiency, productivity and accuracy improvement opportunities.

-Analyse data first hand to validate recommendations made by your team in order to drive continuous quality improvement across partner sites and workflows

-Enhance the quality process with automation of metrics by creation of dashboards

-Validate information of RCA reports created by your team and present findings to key internal stakeholders.

-Ensure that our BPO partners meet and exceed quality targets and provide support needed to achieve objective deep dives, make reports & policy recommendations and triage escalations.

Minimum Requirements

-Minimum Bachelor of Arts/Science degree in Business, Economics or Statistics

-Machine learning/labeling-related experience is strongly preferred

- 4+ years in Content Quality, TnS Operations, or a similar industry

- 4+ years regional/global leadership and people management experience, with a focus on performance, culture, engagement and people growth and development

- Experience working cross-functionally, in a highly matrix, global organisation with external and internal teams with the ability to influence leadership.

- Proven experience of partnership with BPOs

- Strong analytical skills with the ability to perform and communicate complex data analysis to derive key insights

Preferred Requirements

- Ability to lead effectively, prioritise projects, and ensure the delivery of high quality work under time constraints

- Strong proficiency in Data Analysis tools such as Microsoft Excel

- Proficiency utilising data visualisation tools such as Tableau or Power BI

- Experience in Six Sigma, Lean principles, or Operational Maturity methodologies

- Proven leader with project management, planning, presenting and communication skills

- Ability to adapt rapidly to changing work environments, work priorities, and organisational needs

- Ability and willingness to work on various projects

- Detail oriented with the ability to create and maintain reports, procedures, proposals and presentations

-Outstanding natural communicator , exceptional verbal, written and communication skills.

- Your ability to work in a high tempo environment, adapt, respond to day-to-day challenges of the role.

- Your resilience and commitment to self-care to manage the emotional demands of the role

Trust & Safety recognises that keeping our platform safe for TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.

We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Responsibilities

• Drive the design and architecture of satellite ground control and antenna management software systems.

• Lead software team in implementing design, testing, verification, and validation of all software components.

• Implementation of cybersecurity measures for software applications

• Generate and maintain software development documentation.

• Plan and provide necessary software maintenance, training, and consultancy to users on the deployed software.

• Continuously develop new skills & techniques in software technologies to improve and reduce software development time and effort.

• Participate in the definition and development of future products.

• Collaborate with various stakeholders including customers, and engineering teams across organizations

• Able to challenge the status quo, think different, thrive in ambiguity, care for team members and being ever curious.

Requirement

s• Knowledge in Computer Engineering or related field.

• At least 8 years’ experience in mission critical system software development.

• Proficient in developing full stack applications, preferably with C#, JS.

• Experience with database, API design, network architecture, message broker, and cloud technologies.

• Experience with core engineering infrastructure tools such as GIT servers, CI/CD pipelines, Container Technologies.

• Familiar with agile software development lifecycles.

• Good understanding of hardware.

Licence no:12C6060