Job Role

• Responsible for routine quality oversight on site GMP production and testing, ensure all GMP activities are executed following company procedures.
• Support to establish an effective quality system, ensure its healthy running in all GMP functions/ processes during daily operation.
• Ensuring procedures and other instructions/documents are reviewed and approved appropriately
• Ensuring starting materials, packaging materials etc. are sourced from approved suppliers and released per established procedures.
• Ensuring sufficient quality oversight on shopfloor, ensure manufacturing and testing activities are carried out according to established procedures;
• Ensuring premise, utilities and equipment are qualified and appropriate maintenance program is in place to maintain the qualification status
• Approve product specifications
• Batch disposition of drug substance and drug product
• Ensuring that each batch of medicinal products has been manufactured and checked in compliance with the regulations and internal procedures
• Ensuring all necessary testing is carried out and the associated records evaluated;
• Ensuring the appropriate process/ method qualification and/ or validations are carried out per internal procedure;
• Ensuring all quality event, e.g., deviation, change control, OOS, complaint etc. are thoroughly investigated and/or assessed, all necessary actions are in place
• Participation in regular management reviews of process performance, product quality and of the Pharmaceutical Quality System and advocating continual improvement;
• Ensuring stability program is completed per internal procedure
• Ensuring the completion of product quality review per internal procedure;
• Ensure starting materials, packaging materials, intermediate and products are stored under appropriate storage conditions
• Support internal and external audit.
• Participation of product recall or mock recall, when occurs
• Maintaining good relationship with clients QA
• Team management
• Other tasks assigned by the supervisor.

Requirements

• Bachelor degree or above, majoring in Biologics, Pharmacy, Pharmaceutical Engineering, Bioengineering or other relevant majors
• 15+ years’ working experience in production and/or quality management (QA/QC), with minimum 8+ years in manufacturing QA.
• 5-8 years’ experience in team management
• Be familiar with FDA, EMEA, PICS GMP requirement
• Familiar with Biological product manufacturing and quality control related requiement
• Experience with Biopharma commercial supple is preferred
• Experience with new site start up is preferred
• Prefer to have ADC manufacturing and quality management experience
• Familiar with quality management requirement throughout the whole product lifecycle, including process development, clinical and commercialization.

Job Description

Role: Senior Technical Lead

Location: Singapore

Exp: 8+ Years

Requirements

• 8 to 12 years of PEGA development and implementation.
• Mandatory PEGA Certification.
• Good in client management.
• Good communication & coordination skills.
• Good Knowledge in waterfall & Agile lifecycle.

EA Number: 11C4879

User Operations Lead

Location: Singapore

User Acquisition and Growth:

• Lead the development of acquisition strategies, including creative referral programs, compelling platform campaigns, and engaging social media promotions.
• Develop incentives, rewards, and personalized campaigns to optimize the user acquisition funnel, increasing sign-ups and deposits.
• Analyze and refine key conversion metrics to drive improvements and maximize the efficiency of the user acquisition funnel.

User Conversion and Engagement:

• Formulate and implement flexible operational strategies to improve new user registration, deposit, and trading conversion rates.
• Drive strategies to enhance asset retention and keep existing users active, ensuring a seamless user experience.
• Use segmentation to optimize user engagement, improving retention and loyalty across the platform.

Cross-Department Collaboration:

• Work closely with product managers, analysts, regional operations, and branding teams to create integrated growth plans that align with company objectives.
• Ensure operational activities complement product updates and marketing campaigns to amplify their effectiveness.

Team Leadership and Optimization:

• Lead and Inspire the User Operations Team: Manage and mentor a high-performing team, fostering professional development while driving execution excellence.
• Enhance Team Efficiency:Develop streamlined processes and tools that improve collaboration, decision-making, and operational efficiency.

Key Qualifications

Education:

Bachelor’s degree or above in marketing, data analysis, management, or related fields.

Professional Skills:

• Expertise in user growth models, referral strategies, and lifecycle management.
• Data-driven with exceptional analytical skills to craft precise, targeted growth strategies.

Language Proficiency:

• Strong command of both English and Chinese, with English as your primary working language.

Soft Skills:

• A strong sense of responsibility, self-motivation, and the ability to drive projects to successful completion.
• Exceptional communication, coordination, and team leadership skills, with the ability to inspire and achieve breakthrough results.

Experience:

• Over 5 years of experience in user operations, preferably in the cryptocurrency, fintech, or internet industries.
• Experience working at a renowned internet company is a plus.
• Proven success in leading teams of 5 or more and achieving ambitious growth objectives.

Benefits Summary:

• Up $9000
• 5 Days work week
• Working Location: Central
• MNC with good working environment

Responsibilities:

• Lead the technical implementation of AppDynamics solutions and translating into technical plans
• Coordinate with customers' technical team to deliver the business objectives
• Work closely with AppDynamics R&D and customer support team to address any issues and improvements
• Guide and leading the team members to deliver the results
• Any ad-hoc duties as required

Interested candidates, please submit your updated resume in MS format by using the Apply Now Button.

Alternatively, you may also email your resume to us at [email protected].

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https://wa.me/6593839640

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Our dedicated and approachable E&C consultants will get back to you soon for a confidential discussion.

By submitting your application or resume to us, you will be deemed to have agreed and consented us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

**We regret to inform that only shortlisted candidates would be notified. **

Edward TOH
Registration No: R1658602
EA License No: 20C0278

We are seeking a Lead, Project Management- Workplace, you will be responsible for the overall ‘Project Management’ direction for the region’s corporate interior projects as well as managing ‘Key Clients’ & ‘Project Stakeholders’. Working closely with the Studio Head and Project Management Director, you will be responsible for providing overall direction to project pitches from a project management perspective & collaborate with Business Development to close sales opportunities. We are offering a challenging work environment with opportunities for development and growth. You will be working with a dynamic team of designers and project managers locally and internationally and have the opportunity to share your creativity and ideas.

In brief

Planning

• You will implement an appropriate and effective project or programme management framework, incorporating necessary review processes as required
• You will define and implement criteria for control and management of the project
• You will coordinate and direct end-user input throughout the project lifecycle
• You will appraise options and submit to the Client for approval
• You will manage project budget, including risk allowance
• You will monitor and control changes/variations following approval by Client.

Team & Site management

• You will coordinate and foster teamwork between all project stakeholders
• You will establish a mechanism to ensure collaborative problem solving with the site delivery team, which will involve regular dialogue with contractors, team working and risk-sharing
• You will practice sound people management principles to ensure that the team of Space Matrix staff, contractors and JV partners works well and provides a supportive environment for the achievement of project and individual objectives
• You will manage the welfare and motivation of Space Matrix direct reports and provide leadership, guidance and encouragement
• You will plan for and undertake annual performance reviews in line with Space Matrix processes
• You will establish formal reporting arrangements on project progress for the client and Company.

Contract management

• Negotiate and convert contracts as required by the project
• Oversee the award of contracts and ensure the client and Space Matrix is adequately protected
• Chair meetings and ensure minutes are actioned in a timely manner
• Accurately check and sign-off on all payment certificates and invoices
• Ensure accurate finalisation of client accounts, provide substantiated recommendations for variations and ensure contractors and consultants are paid in accordance with contract schedules.
• 
  

Client management

• Yo will look for opportunities to improve the client’s position in regard to return and value
• You will identify and resolve disputes quickly and reasonably
• You will develop and maintain good relationships with client representatives, consultants, contractors and adjoining property owners
• You will manage and coordinate the project handover phase with contractors, client contractors, tenants and building managers.

What we Expect

• You are a project management professional with minimum 10+ years of experience in the building construction industry and at least 3-5 years of leadership experience managing a team.
• You have relevant experience of managing corporate/ workplace interior fit-out projects.
• You have a degree in Architecture/ Civil or Mechanical Engineering /Construction management or a related discipline.
• You have the knowledge of individual trades and subcontractors relevant to interior fit-outs
• You have the ability to work in a fast paced environment without compromising on quality and customer satisfaction.
• You work well under pressure and have the ability to work independently with minimal supervision.
• You will be a subscriber to the Company’s core values: teamwork, integrity and excellence.

Who we are

To find out more visit www.spacematrix.com

Responsibilities

· Java, well versed in Spring boot, Rest API development

· Design and build scalable backend systems and APIs.

· Develop new features and maintain existing code in line with business requirements.

Skills/Requirement

· Bachelor’s degree in computer science, Information Technology, or a related field.

· 7+ years of experience in software development, with at least 3 years of experience leading and mentoring development teams.

· Proficiency in Java and frameworks like Spring Boot.

· Strong hands-on experience with SQL and relational database systems such as MariaDB.

· Experience with microservices architecture and containerization tools like Docker/Kubernetes.

Interested candidates, who wish to apply for the above position, please send in your resume to: [email protected]

PERSOLKELLY Singapore Pte Ltd EA License No. 01C4394 EA Reg No: R23118975 (ABDUL RAHMAN ANSARI RAJA)

We regret to inform you that only shortlisted candidates will be contacted.

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This is in partnership with Employment and Employability Institute Pte Ltd (“e2i”). e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to e2i’s PDPA.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

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We are looking for a Test Management Lead for our SG IT team who will be responsible for ensuring the IT QA and test goals of assigned projects can be achieved on time.

The Test Management lead will be supporting our client on testing such as Integration Testing, System Testing, Functional Testing, Smoke Testing, Regression Testing, UAT testing, database testing and others.

Job description as per following:

• Work with Product team, Business consultants and development team to define acceptance criteria and the definition of done in relation to IT QA and test management

• Writing and executing manual test cases and checks and reporting back to the team

• Writing and executing automated test cases and checks and reporting back to the team as applicable

• Measuring and reporting test coverage across all the applicable coverage dimensions

• Ensuring proper use of the testing standards and tools, propose new solutions

• Reporting defects and working with the team to resolve them

• Working experience with Agile testing tools

• Working and managing 3rd party QA teams

Other requirement:

• QA/tester with ERP or legacy systems. 8 to 10 year experience, and have worked with few end to end QA cycles.

• Bachelor’s degree holder, preferably IT- based

• Business oriented, able to understand company’s business, or experienced with retail Supply Chain or Logistic.

• Experienced writing test cases for Manual testing

• Communication skills, able to communicate easily with the product team, testing team and development team

• Advanced Microsoft Office (especially Excel, Visio and Project) and other BPM Software skills

• Good organisation, interpersonal skills and communication skills

• Self-motivated, analytical-mind and excellent problem-solving skills

Job Responsibilities
- Organize and lead the team to accomplish the quality goals
- Recruit qualified talent and improve team building & development
- Focus on optimizing the holistic team workflow and achieve efficient cooperation across teams.
- Work with the quality control team and external partners to maintain high quality support
- Deal with dynamic and fast-paced environment and make decisions with ambiguous information
- Responsible for ensuring quality in game development and operation

Requirements
- Bachelor’s degree or higher in Computer Science or related
- Proficient in a programming language (C++,C,C#,php,Python).
- 10+ years Quality Assurance experience, with 5+ years managing in-house testers
- Experience with game testing, including functional testing, frontend and backend performance testing, adaptability testing, etc.
- Experience in overall project testing design and management
- Experience in working with testing teams and experts remotely
- Ability to work under pressure, having strong interest in and passion for games.
- Ability to quickly pick up and implement new technical skills
- Excellent communicating skills and coordination abilities

Responsibilities:

• Build and maintain automated test framework, automated test scripts and integrated testing via continous integration/continous deployment (CI/CD)
• Develop robust testing strategies and enable acceptance test driven development (ATDD) through collaboration with Business Analyst and Developers.
• Maintain and adapt agile best practices and lifecycles for process workflows (eg Kanban, CI/CD)
• Collaborate with business users and business analysts to refine and understand both functional and non functional requirement during SIT & UAT stages.
• Prepare testing traceability reports and other testing metrics.

Requirements:

• Atleast 10+ years of working experience in test automation and designing test frameworks for API, database (ETL) and data analytical testing.
• Good understanding of testing data management platform same as to golden source.
• Sound knowledge in java programming, SQL queries and cucumber testing framework.
• Good knowledge in testing scheduling tools like Control -M and azure data factory.
• Good understanding of Azure Databricks.
• Good to have working experience in investment bank or Asset management industry.
• Good to have basic programming in Python and Python testing frameworks.

Play a vital role in shaping the future of an iconic company and make a direct impact in a dynamic environment designed for top achievers.

As a Senior Lead Cybersecurity Architect at JPMorgan Chase within our Cybersecurity & Tech Controls team, you will be an integral part of a team that develops high-quality cybersecurity solutions for various software applications and platform products. We value your capabilities and contributions and encourage you to apply your deep technical expertise and problem-solving methodologies to tackle a diverse array of cybersecurity challenges that span multiple technology domains. This role provides an opportunity to promote significant business impact and shape the future of cybersecurity in our organization.

Job responsibilities

• Leverages tools and emerging technology to lead the execution of technical risk assessments at a large scale across the Asia Pacific technology estate of ‘last mile’ applications, including but not limited to; applications having connectivity to local exchanges and financial markets infrastructures.

• Guides the evaluation of current cybersecurity principals, processes, and controls, and leads the evaluation of new technology using existing standards and frameworks

• Regularly provides technical guidance and direction to support the business and its technical teams, contractors, and vendors

• Works with stakeholders and senior leaders to recommend business modifications during periods of vulnerability

• Serves as function-wide subject matter expert in one or more areas of focus

• Actively contributes to the engineering community as an advocate of firm wide frameworks, tools, and practices of the Software Development Life Cycle

• Influences peers and project decision-makers to consider the use and application of leading-edge technologies

• Adds to team culture of diversity, equity, inclusion, and respect

Required qualifications, capabilities, and skills

• Bachelor’s Degree in Computer Science or related disciplines

• 7+ years of experience or equivalent expertise in technology risk management, information security, or a related field, with a focus on managing risk identification, assessment, and mitigation.

• Hands-on practical experience delivering enterprise level cybersecurity solutions and controls

• Advanced in one or more programming languages or applications

• Advanced knowledge of cybersecurity architecture, applications, and technical processes with considerable, in-depth knowledge in one or more technical disciplines (e.g., public cloud, artificial intelligence, machine learning, mobile, etc.)

• Ability to tackle design and functionality problems independently with little to no oversight

• Ability to evaluate current and emerging technologies to select or recommend the best solutions for the future state architecture

• Certifications in Cyber Security

Preferred qualifications, capabilities, and skills

• Practical cloud native experience

• Familiarity with risk management frameworks, industry standards, and financial industry regulatory requirements

• In-depth knowledge of the financial services industry and their IT systems

• Proficient knowledge and expertise in data security, risk assessment & reporting, control evaluation, design, and governance, with a proven record of implementing effective risk mitigation strategies

To apply for this position, please use the following URL:

https://ars2.equest.com/?response_id=776787ad8f903a819f97cf7782505e0c

Why Should You Work for KFC?

At KFC, we pride ourselves on being original. We even named our recipe after it. But for us, the answer to the question is simple. Be You. Everyone at KFC is different. Unique. It’s what makes us special - Our people, The Originals. And we welcome you to join us. Bring your individuality to the table. Bring your grit and energy. Bring your spirit. Your story. Your drive and your passion. Bring it. Every piece of you. Even the parts you don’t like. Because we value our people no matter what. Because KFC’s inclusive world allows everyone to shine. Let’s celebrate you. We’ll feed your potential and we’ll support you; to be your best self, to make a difference, and have fun. Together, we can be part of something truly extraordinary. All you have to do, is Bring it.

About the Role

An exciting opportunity opens up to lead our KFC Asia Food Safety & Quality Assurance (FSQA) team! You will be responsible for supplier, distributor and restaurant food safety and quality assurance compliance, establishing and enforcing food safety and quality standards for all ingredients as well supporting successful execution of restaurant food safety compliance programs. In addition, this position will be responsible for growing and developing FSQA talent within the region.

This role will work closely with our franchisees within the Asia region, thus, travel may be required to the relevant markets.

MAKE A DIFFERENCE… with your role’s responsibilities

• Partners with Global FSQA lead to develop and implement KFC Food Safety and Quality Assurance strategy, goals and objectives
• Takes an active leadership role with Business Management Unit (BMU) teams, global QA and cross-functional teams as the Region lead, ensuring alignment to brand and global standards.
• Supports growth and development of BMU talent, career paths and bench planning through coaching and assigned projects and building leadership skills. Provides peer coaching and support in a teamwork environment.
• Supports BMU in review and improvement of franchisee FSQA capability, ensuring those teams have necessary competencies to effectively execute quality standards across the KFC system.
• Manages performance development and workload for BMU leads including partnering with Global lead to define optimal structure.
• Partners with regional leads from other brands to leverage scale and address common challenges.
• Supports sustainability initiatives related to animal welfare and nutrition including menu labeling regulatory compliance.
• Manage tracking, analysis and communication on key operations food safety metrics through the QA Hotline, Food Safety Assessments, Brand Standards, Regulatory Inspections, and Pest Management
• Partners with BMU on new market entry to ensure appropriate infrastructure in place to support food safe operations and escalates concerns to global QA.
• Ensures specifications meet all local/state regulatory guidelines and manages specification updates ensuring all are current, complete, and accurate, and meet product design requirements.
• Partners with Innovation/Operations to identify opportunities for product/process improvements to deliver improved product quality and/or simplified processes for restaurants.
• Ensures regulatory compliance related to restaurant food safety programs and communicates with local regulatory officials when necessary to clarify standards and requests for follow-up.
• Monitors performance of suppliers and ensures compliance to specification and KFC/Yum QA Programs including GFSI (Global Food Safety Initiative) compliance.
• Supports BMU crisis management teams with product removal process including supplier corrective action.
• Partners with BMU leads to address gaps identified by Yum Internal Audit team and provide necessary follow-up.
• Provides technical brand support to the KFC Food Innovation Team, Supply Chain, Operations, Training and Marketing in regulatory standards, operations procedures and food safety requirements.
• Attends BMU supplier summits, technical councils/workshops, and working groups (as needed) to continuously evaluate and update processes, driving quality and food safety improvements for KFC ingredients

BRING YOUR BEST SELF… with your top-notch qualifications

• Bachelor’s Degree/Master’s Degree in Food Science, Microbiology, Public Health or related field with 10+ years of strong project and people management experience.
• Minimum 10 years of experience in retail/foodservice food safety, supplier quality assurance, supply chain management
• Strategic thinker with ability to lead team through transition and change, identifying opportunities and providing perspective on critical goals/objectives
• Ability to travel approximately 25%-40% of time
• Strong strategic thinking and ability to develop integrated food safety programs and processes
• Strong supplier management experience and ability to develop and manage scope of work
• Able to build and strengthen cross-functional relationships to broaden perspective
• Business Intelligence and data driven mindset
• Actively looks for opportunities to develop and improve food safety policies and procedures in the restaurants and Distribution Centers.
• Effectively participates on multiple cross-functional teams and capable of leading the cross-functional meetings
• Strong interpersonal skills and strong personal initiative
• Must be able to build relationships and be a team player
• Must be able to present material in composed and confident manner
• Strong application of principle, practices, and procedures within area of specialization
• Ability to plan and prioritize multiple projects
• Must be able to execute projects within timelines and budgets
• Must be able to anticipate and identify potential challenges and recommend course of action to resolve
• Must demonstrate sound judgment and strong reasoning skills

HAVE FUN… growing and thriving with us

Reporting to the KFC Global Lead, FSQA, you will work closely with a great support network:

• Internal: Global QA Lead, Yum QA, Public Affairs, Legal, Risk Management, Brand Training, Brand Operations, Supply Chain, Engineering, Brand Product Development, Restaurant Management Teams, FIT members at all levels, Cross functional team all levels
• External: Distributors, Suppliers, RSCS, Franchisees/Licensees, Universities, Regulatory Agencies and Customers

KFC Asia is an equal opportunity employer with an inclusive culture that let’s your Originality shine and provides a flexible working environment, great benefits and colleagues to support you along the way.

Ready to join? Click APPLY to start your Original journey!

Please note that when applying for a position at KFC, we collect and store the personal data you have supplied for recruitment activity purposes only.

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too.

People Consulting shapes and delivers the part of business strategy that depends on people. As a professional, you will have the opportunity to work with global clients to understand and address some of their largest and most complex people-related challenges, and ultimately improve and drive valuable and sustainable business results. We focus on engagements that relate to performance, talent, systems, reward, mobility and analytics.

We believe that you should own and shape your career. But we’ll provide the support and opportunities to develop the skills, knowledge and experience to succeed. The strength of our global network, combined with local empowerment and a relentless focus on winning in specific markets, means you’ll interact and team with individuals from various geographies and sectors. So whenever you join, however long you stay, the exceptional EY experience lasts a lifetime.

Key Responsibilities

• Need to work as a team leader (technical leader) to contribute in SAP HCM Time implementation project.
• Lead teams in the business transformation / managed services track of SAP engagements
• Conduct Business Blueprint requirement gathering workshops to gather business requirements and finalize to-be design
• Deliver Business Blueprint, configuration, functional specifications, unit test scripts, integration test scripts as per business requirements
• Interface and communicate with the onsite coordinators
• Planning and monitoring of the project deliverables from the team.
• Mentor the project team in executing the identified projects
• Regular status reporting to the Manager and onsite coordinators
• Interface with the customer representatives as and when needed
• Willing to travel to the customers locations on need basis

Requirements

• Over 4-7 years of SAP HCM Time experience including minimum 2 implementations in end-to-end payroll process.
• Experienced in Handling Time management scenarios.
• Good Knowledge about configuration of Work schedule rules, absences, attendances, and Absence/ Attendance Quotas
• Knowledge about standard time reports
• Knowledge about positive and negative time management in SAP
• Knowledge about Time Types, Time events and Time Wage types
• Strong knowledge on Time Schema and PCRs
• Should have worked on CATS timesheet.
• Should be well versed about integration between time and payroll.
• FIORI apps knowledge
• Worked on interface with third party tools for time data.
• BE/BTech/MCA with a sound industry experience of 4 to 7 Yrs

To qualify for the role, you must have

• Bachelor’s Degree in HR or IT related disciplines with at least 8 years of working experience
• Should have strong process experience in SAP HCM
• SuccessFactors experience will be an added advantage
• Should have understanding and experience of integration best practices.
• Excellent business communication skills
• Excellent leadership skills

Ideally, you’ll also have

• Experience in client facing roles in a consulting environment

What we look for

Highly motivated individuals with excellent problem-solving skills and the ability to prioritize shifting workloads in a rapidly changing industry. An effective communicator, you’ll be a confident team player that collaborates with people from various teams while looking to develop your career in a dynamic organization.

What working at EY offers

EY offers a competitive remuneration package where you’ll be rewarded for your individual and team performance. We are committed to being an inclusive employer and are happy to consider

exible working arrangements. Plus, we offer:

• Support, coaching and feedback from some of the most engaging colleagues around
• Opportunities to develop new skills and progress your career
• The freedom and flexibility to handle your role in a way that’s right for you

We are working with a leading cybersecurity company from China that is looking to expand into Singapore.

They are seeking an experienced sales professional to lead this exciting expansion.

This is a unique opportunity to be the first hire in Singapore, offering excellent career growth alongside the challenges of building a presence in a new market.

If you thrive in a high-growth environment and enjoy tackling challenges head-on, this could be the perfect opportunity for you。

Responsibilities

• Market Development: Develop new markets, expand client base, and build and

maintain strong client relationships.

• Channel Expansion: Develop and manage cybersecurity network of distributors,

resellers, and partners to expand our market presence.

• Market Analysis: Collect and analyze market information, monitor competitor

activities, and provide market trend reports.

• Team Management: Build sales team locally, provide training and support to

improve overall performance.

• Trade Shows and Events: Attend industry trade shows and events to enhance

company brand visibility. DBAPPSecurity Co Ltd is engaged in the development,

production and sales of network information security products and provides

customers with professional network information security services.

Requirements

• Ideally someone with more than 10 years of in enterprise sales

• Strong domain knowledge in Cybersecurity

• Strong network across government and enterprise sector

• Bilingual in English and Mandarin, as this role will liaise with counter-part from

China

As the Paid Media Lead, you are responsible for developing and implementing the strategy for paid media channels, in close collaboration with the global and regional Strategy & Planning team. Your role involves creating a data-driven paid media strategy with your media agency to maximize marketing budget and regional growth, driven by global guidelines. You will work closely with Customer Activation & Marketing teams to ensure successful campaign implementation, optimization, and performance measurement across various paid media channels.​

You have strong brand- and customer-focus with proven ability to set goals, drive results and take strategy into action. You are analytical, strategic, and are well-skilled in how to take insights into action, with a passion and understanding of media, brand and customer. You have a strong media background and competence, and are able to connect the dots from brand through to performance, to build and develop plans through the full customer journey. You enjoy working both on a strategic level as well as hands-on with day-to-day operations.​

Key Responsibilities​

• You develop a comprehensive paid media strategy plan aligned with the overall marketing goals and target audiences, identifying key performance indicators (KPIs) and metrics to measure the success of paid media initiatives.​

• Create and drive detailed media plans, including targeting strategies, budget breakdowns, and timeline for campaign implementation.​

• Collaborate with marketing and controlling teams to allocate the paid media budget effectively across different campaigns and channels based on performance and expected return on investment (ROI).​

• Prepare regular performance reports and analysis, providing key insights to stakeholders and presenting actionable recommendations for campaign improvements.​

• Gather and collect creative feedback to ensure strong creative material, in collaboration with the Insight & Analytics team.

As Demand and Supply Lead, you will play a pivotal role in optimizing the balance between customer demand and inventory supply. You will be responsible for ensuring product availability, minimizing excess inventory, and contributing to the overall success of the organization. You will drive efficient regional demand fulfilment, spurring sales growth. You will work cross functionally mainly but not limited to the stakeholders within the regional merch-team.

You are customer and sales-driven professional with a strategic mindset. You are a detail-oriented professional with a strong analytical mindset and expertise in demand & supply forecasting. You thrive working in a fast pace, in and agile environment. You are natural team player that strives to foster collaboration across channels, roles and functions.

Key Responsibilities

•Drive regional top-down demand and supply planning process for the region, by executing and being responsible for all functionality bringing plans from region to PM level.

•Analyze, follow up, localize and optimize buying, selling and stock plans with merchandiser leads, ensuring bottom-up plans matches top-down target following the regional strategy.

•Ensure in and post season stock management, through localizing regional stock management strategies, forecast of reduction cost as well as ensuring necessary actions and follow up of performance is proactively identified.

•Implement and execute developments via constant exploration and implementation of how to improve the field of buying and stock management in the region.

•Be part of the global community by bringing successful examples and learnings, as well as rolling out ways of working of new initiatives.

The Global Demand Planner will lead the demand planning process for our Instrument Manufacturing Center of Excellence, ensuring accurate and efficient demand forecasts across multiple product lines, manufacturing processes, aggregation levels and time horizons. The Global Demand Planner will liaise with many functions including sales, marketing, finance, and operations to obtain product and market intelligence throughout the product and order lifecycle which influences demand and transform this into actionable insight and plans. This individual is a key participant in the execution of the S&OP process – building strong collaboration to build robust demand plan and deliver our commitment to stakeholders and customers. This role will champion new demand planning and S&OP processes and drive data-driven decision making in the planning processes.

Position Responsibilities/Duties:

• Participates in all aspects of Sales and Operations Planning including providing leadership of the process when required.
• Supports the assessment of impact related to various demand and supply chain scenarios across the order fulfillment process.
• Supports the development of risk management strategies to mitigate potential supply chain disruptions and maximize customer satisfaction.
• Collaborates with Order Management, Customer Operations and Supply Operation teams to address urgent customer orders and material shortages.
• Ensures that customer requirements are understood by all stakeholders. Supports the identification and analysis of gaps between demand and product availability, providing actionable insights to support business objectives and optimize our customer fulfillment metrics.
• Analyze historical sales trends, cycles, and seasonality, integrate sales and marketing inputs, develop & train forecasting model, and prepare detailed forecast data. Develop and refine statistical forecasts that incorporates all sources of demand including but not limited to new product introduction, refurbishment, support, demo, warranty, and trade sources. Reconcile significant variances and adjust models to reflect updated sales and market assumptions, working towards achievement of a consensus forecast.
• Ensures solid documentation of monthly demand adjustments and assumptions by plant, product family, and sales. Communicates demand changes to relevant stakeholders and prepares for questions that may be posed during demand reviews,
• Tracks and reports monthly forecast accuracy as well as other operational reports published by the Planning group.
• Supports the development and implementation of new planning policies, standards, guidelines, technology and procedures.
• Supports ramp-up / ramp-down demand planning for New Product Introductions, version changes, and obsolescence.
• Analyze Material Requirements Planning (MRP) and Material Master data for accuracy and adjusts system parameters to achieve desired results. Adjusts and determines use of system parameters to achieve desired results.
• Consults with management on long-range goals and business objectives.

Qualifications

Critical Skills & Behaviors:

• Strong skillsets in communication and stakeholder engagement. Ability to adjust communication style to match audience and culture and can effectively influence others. Proven ability to build cross-functional and cross-departmental support, fostering a collaborative team culture and enhancing overall group effectiveness.
• Customer-centric mindset to deliver outstanding service and strong drive to improve and change processes.
• Sets clear performance standards for self and others; holds people accountable for results. Ability to work in a fast-paced operational environment under time constraints. Escalates issues to management and stakeholders clearly and quickly.
• In-depth knowledge of MRP types and methodologies, with the ability to apply them effectively to meet diverse business requirements.
• Experience and understanding of forecasting process and the use of various forecasting models to best predict demand through reduction of forecast error.
• Experience of implementing use cases with advanced analytics and Artificial Intelligence with good understanding of digital tools and platform.
• Understands the value and use of various forecast error metrics (MAD, MSE, MAPE, bias, etc).
• Able to identify opportunities to reduce forecast error and improve value of demand plan.
• Proficient with statistical and data analysis
• Ability to identify process gaps or improvement opportunities and support the design solutions to address them. Possesses continuous learning focus; takes initiative to continually expand knowledge base and return learning to the organization.
• Effective in creation and maintenance of process documentation and records. Excellent written oral communication and process documentation skills.

Required Education & Experience:

• Bachelors, Masters, University Degree or equivalent in business or technically related field.
• Experience in manufacturing & supply chain for high-mix-low volume, and/or, life-science instrument products is preferred.
• Experience in advanced analytics and/or AI/ML models is preferred.
• Minimum of 8 years of experience in leading demand planning as part of the Sales & Operations Planning process, managing the development of demand forecasts, developing statistical forecasts, and evaluating forecast results or related experience.
• Advanced experience with Microsoft Excel.
• SAP or related ERP experience.

JOB SUMMARY

We are looking for a talented and experienced Lead Data Engineer to join our innovative team. The Lead Data Engineer will play a critical role in leading the design, development, and maintenance of our data infrastructure, pipelines, and analytical tools. The ideal candidate will have a strong technical background in data engineering, expertise in analytical tools, and proven leadership skills to mentor and guide a team of data engineers.

JOB DUTIES

• Lead the design, development, and implementation of scalable and efficient data pipelines, databases, and data infrastructure.
• Mentor, coach, and guide a team of data engineers, providing technical leadership and support.
• Collaborate with data scientists, product managers, and business stakeholders to understand data requirements, facilitate data-driven decision-making, and deliver actionable insights.
• Optimize database schemas, tables, and queries to support data storage, retrieval, and analysis.
• Integrate and optimize analytical tools such as Tableau, Power BI, or Looker to enable advanced data analysis, visualization, and reporting capabilities.
• Develop and enforce data engineering best practices, standards, and guidelines to ensure the quality, performance, and reliability of our data solutions.
• Implement ETL processes to integrate data from various sources, ensuring data quality, consistency, and integrity.
• Optimize data pipelines, queries, and infrastructure for performance, scalability, and cost-efficiency.
• Monitor and troubleshoot data pipelines and infrastructure issues, and provide timely resolutions.
• Stay up-to-date with the latest data engineering technologies, analytical tools, and best practices, and drive their adoption within the team.
• Ensure data security, compliance with data governance and privacy regulations, and adherence to analytical tool licensing agreements.
• Work closely with cross-functional teams to identify data needs and requirements, and deliver data solutions that meet business objectives.
• Document data pipelines, processes, and best practices, and contribute to the development of data engineering documentation and standards.
• Stay up-to-date with the latest data engineering technologies, tools, and best practices, and recommend their adoption as appropriate.

JOB REQUIREMENTS

• Bachelor’s degree in Computer Science, Information Systems, or equivalent work experience.
• 8+ years of experience in data engineering, with at least 3 years in a lead or senior engineering role.
• Proven leadership skills with experience in mentoring, coaching, and guiding a team of data engineers.
• Strong technical background in designing and implementing data pipelines, databases, and analytical tools.
• Proficiency in programming languages commonly used in data engineering such as Python, Java.
• Hands-on experience with big data technologies and frameworks such as Hadoop, Spark, Kafka, and Hive.
• Hands-on experience with analytical tools such as Tableau, Power BI, Looker, or similar platforms.
• Solid understanding of relational and NoSQL databases, and experience with database design, optimization, and SQL querying.
• Experience with cloud platforms (e.g., AWS, Azure, GCP) and data warehousing solutions (e.g., Snowflake, Redshift, BigQuery).
• Experience with real-time data processing and streaming technologies (e.g., Apache Flink, Kafka Streams).
• Excellent analytical and reasoning skills with an ability to anticipate outcomes of a solution.
• Excellent communication and collaboration skills, with the ability to work effectively in a cross-functional team environment.
• Strong sense of responsibility, initiative, and commitment.
• Self-motivated, proactive, and able to work independently with minimal supervision.
• Knowledge of data governance, data security, and compliance standards and best practices.
• Maintain confidentiality of information processed or prepared.
• Ability to lead, convince and inspire team members in a fast-paced environment.
• Willingness to travel to meet and work with offshore team members.
• Fluency in written and spoken English and Mandarin is highly desirable to liaise with Chinese speaking clients and counterparts.

Working for a large financial institutions , you will be part of their Infrastructure solution lead / architect to design various infrsatructure solution

Your responsibilities will include:

• Involved in deployment, implementation of cloud, services and endpoint solution
• Provide expertise to technical team and providing design and implementation advices
• Provide timely escalation and resolution of issues relating digital workplace
• Optimise supported services, practices and processes associated with Microsoft endpoint management platforms efficiency, security, capacity, scalability, and availability to realise high levels of client satisfaction
• Support software/application deployment strategy for Windows devices across the university
• 
  

Requirements

• Min 6 years of experience in IT
• Min. 5 years’ experience in IT infrastructure solutioning and project management
• Good experience working with endpoint manager, M365 , Ms Azure, Active directory, SAAS, PAAS
• Experience with device group policies and configuration profiles: Create and maintain group policies and configuration profiles through Active Directory and Intune
• Experience ensuring device compliance with latest Windows security updates
• Excellent communication and analytical skills

Interested candidates please email your resume to [email protected]

Key Responsibilities:

• Architecture Design: Lead the design and implementation of scalable, automated, and secure cloud infrastructure. Define best practices for the development, deployment, and monitoring of systems and services.
• Automation: Develop and manage automation tools to streamline deployment processes, reduce manual tasks, and improve operational efficiency.
• CI/CD Pipeline: Design, implement, and maintain continuous integration and continuous delivery (CI/CD) pipelines to ensure faster and more reliable deployments.
• Cloud Infrastructure Management: Manage and optimize cloud resources (AWS, Google Cloud, Azure), ensuring systems are scalable, cost-efficient, and secure.
• Monitoring and Performance Optimization: Implement and manage monitoring and logging solutions to proactively identify and resolve issues, ensuring high availability and performance.
• Collaboration: Work closely with development, operations, and security teams to integrate DevOps practices, improve system reliability, and ensure smooth software delivery.
• Security and Compliance: Implement security best practices, including access management, encryption, and automated vulnerability scanning, to ensure the security of infrastructure and applications.
• Troubleshooting and Incident Management: Lead the troubleshooting of production issues, including root cause analysis and coordination of remediation efforts across teams.
• Mentorship: Provide leadership and mentorship to junior DevOps engineers, guiding them in implementing best practices and improving technical skills.

Qualifications:

• Education: Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent professional experience).
• Experience:5+ years of experience in DevOps engineering, cloud infrastructure management, or related fields.
  2+ years of experience in a leadership or architect role, designing and implementing large-scale systems and infrastructures.
  Extensive experience with CI/CD tools such as Jenkins, GitLab CI, CircleCI, or similar.
  Strong experience with cloud platforms such as AWS, Google Cloud, or Microsoft Azure.
  Expertise in containerization technologies (e.g., Docker, Kubernetes) and orchestration tools.
  Hands-on experience with infrastructure as code (e.g., Terraform, CloudFormation).
  Proficiency in scripting languages such as Python, Bash, or Ruby.
  Experience with monitoring tools like Prometheus, Grafana, ELK Stack, or Datadog.
  

Lead Counsel APAC

A healthier future. It’s what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come. Creating a world where we all have more time with the people we love.

That’s what makes us Roche.

Our Legal team plays a crucial role in ensuring that we comply with regulations and standards, while driving innovation in digital health and artificial intelligence (AI). As a member of our global Legal team, you will have the opportunity to contribute to impactful projects and collaborate with diverse teams, driving our commitment to ethical and compliant AI and digital solutions.

As an experienced and dynamic Lead Counsel in Singapore, specialized in Digital, IT, and AI matters in the APAC region, you will provide expert legal guidance to support our exciting digital transformation initiatives. You are required to have a deep understanding of the relevant digital, privacy, and security laws in APAC (as well as knowledge of global AI regulatory efforts) and other relevant digital and data regimes. You will report to the Head of Legal Data, Digital & Privacy, located in Basel, Switzerland.

Your Opportunity

In this role, you will:

• Monitor, analyse, and drive operationalization related to digital, privacy and security-related legislative and regulatory developments across APAC.
• Serve as a liaison with external stakeholders, including regulatory bodies, industry associations, and legal experts, to stay updated on industry trends and advocate for Roche's interests. Proactively influence digital, privacy and security legislation and regulation across APAC.
• Serve as a subject matter expert on APAC digital, privacy and security laws within Roche’s global Legal team.
• Ensure that Roche's AI, IT, and digital initiatives comply with all relevant legal requirements in the APAC region. Coordination with the local legal departments in various Roche APAC affiliates will be necessary.
• Conduct comprehensive legal analysis and deliver strategic advice on various AI, IT, digital and security matters, including data economy, data privacy, intellectual property, and compliance risks.
• Collaborate with cross-functional teams to develop, implement, and monitor adherence with company policies and best practices concerning AI and digital technology usage.
• Draft, review, and negotiate contracts related to digital health and AI projects, ensuring alignment with regulatory requirements and company objectives.
• Provide training and updates to internal stakeholders on legal developments related to digital, privacy and AI regulations in APAC, fostering a culture of compliance and ethical practices.
• Advise the Roche Pune, India site on all legal matters, including data privacy, access to data, software licensing as well as corporate matters.

Who You Are

• Educational Background: University Degree in Law plus Bar Exam, ideally with a focus on technology law, data privacy, or a related field.
• Experience: Minimum of 3 years of professional legal experience in a law firm or in-house, with a proven track record in digital health, AI, data privacy, or a related domain.
• Regulatory Expertise: In-depth knowledge of the relevant digital and privacy laws in APAC (basic knowledge of EU/US AI/digital matters) and other relevant digital and data legal frameworks.
• Skills:
  Strong analytical and system-thinking abilities, capable of understanding complex regulatory landscapes.
  Excellent communication and negotiation skills, with the capacity to influence and engage diverse stakeholders.
  A proactive and collaborative team player, able to work effectively within multidisciplinary teams.
• Networking: Demonstrated ability to build and maintain effective professional networks within the legal and digital health communities.

PES is an international services company providing Project Management, Construction Management, Commissioning & Qualification and Automation services to our clients in the pharmaceutical, nutritional and related sectors.

With offices across Europe, Asia and US, our core focus is on consistently delivering high-quality outcomes for our multinational clients.

This focus, and our people's experience in delivering consistent quality results for our clients over the past 20 years has been key to our success to date.

We are currently looking for a Project Lead to join us on a permanent role to help us deliver various projects in the Life Sciences Industry.

Key Attributes/Responsibilities

· Lead project execution by collaborating with various disciplines, including manufacturing, facilities, engineering, process development, and quality assurance.

· Oversee all phases of engineering projects, including initiation, change controls, execution, design coordination, procurement, asset creation, construction, commissioning, qualification, handover, and closeout.

· Ensure project execution aligns with corporate/site engineering standards and Environmental Health & Safety regulations.

· Manage the safe execution of projects by coordinating safety training, pre-job safety briefings, permits, reviewing contractor JHAs/risk management, and leading HAZOP sessions.

· Act as the Engineering technical lead for site capital projects, reviewing design, vendor, and contractor submissions.

· Collaborate with site document controllers to ensure engineering, qualification, and project documents are updated promptly and comply with document management SOPs.

We are currently looking for candidates in Singapore.

If you'd like to find out about this opportunity or any other opportunity, please forward your CV to Sruthi ([email protected]).

If you would like to find out about the latest Jobs and Projects we are involved in then do follow us on LinkedIn: https://www.linkedin.com/company/processengineeringspecialists/mycompany/

JOB SUMMARY

As a Lead DevOps Engineer, you will be responsible for leading a team of DevOps engineers to design, implement, and maintain the infrastructure, tools, and processes needed to support continuous integration, continuous delivery (CI/CD), and automated deployment of software applications. You will collaborate with cross-functional teams, including development, operations, and quality assurance, to streamline and optimise software development and delivery pipelines. Additionally, you will provide technical leadership, mentorship, and guidance to the team to drive innovation, improve efficiency, and ensure high availability and reliability of our systems.

JOB DUTIES

• Lead a team of DevOps engineers to design, implement, and maintain CI/CD pipelines for automated build, test, and deployment of applications using tools like Jenkins, GitLab CI/CD.
• Develop and maintain infrastructure as code (IaC) using tools like Terraform, CloudFormation, or Ansible to automate the provisioning and configuration of infrastructure resources.
• Configure and manage container orchestration platforms like Kubernetes, Docker Swarm, or Amazon ECS for containerized application deployment and management.
• Implement and manage monitoring, logging, and alerting solutions to ensure the health, performance, and security of infrastructure and applications using tools like Prometheus, Grafana, ELK Stack, or AWS CloudWatch.
• Develop, maintain, and organise documentation related to infrastructure, processes, and procedures in a central repository or knowledge base.
• Collaborate with development teams to optimise application performance, troubleshoot issues, and implement best practices for scalability, reliability, and security.
• Provide technical leadership and guidance to the team in designing, implementing, and maintaining DevOps processes, tools, and infrastructure
• Conduct code reviews, design reviews, and architecture reviews to ensure code quality, maintainability, and scalability.
• Manage release process of software applications and services for staging and production environments.
• Work closely with security teams to implement and enforce security policies, standards, and practices across infrastructure and applications.
• Drive automation initiatives to streamline repetitive tasks, workflows, and processes and improve efficiency.
• Participate in capacity planning, load testing, and performance optimization activities to ensure optimal performance and scalability of our systems.
• Analyse cloud infrastructure usage and spending patterns to identify opportunities for cost optimization and resource utilisation improvement.
• Implement cost-saving strategies such as rightsizing instances, leveraging reserved instances, and optimising storage solutions to reduce cloud expenses.
• Monitor and track cloud costs and usage metrics, and provide recommendations for optimising resource allocation and usage efficiency.
• Mentor and coach team members, foster a culture of continuous learning and improvement, and promote collaboration and knowledge sharing within the team.
• Stay updated with emerging technologies, industry trends, and best practices in DevOps, cloud computing, and software development.

JOB REQUIREMENTS

• Bachelor's degree in Computer Science, Engineering, or related field.
• Proven experience working as a DevOps Engineer or similar role in a leadership capacity, leading and mentoring a team of engineers.
• Strong understanding of DevOps principles, methodologies, and practices.
• Proficiency in scripting and programming languages such as Python or Shell.
• Hands-on experience with CI/CD tools, version control systems (e.g., Git), and build automation tools.
• Experience with cloud computing platforms such as AWS, Azure, or Google Cloud Platform.
• Knowledge of containerization and orchestration technologies like Docker, Kubernetes, or ECS.
• Excellent problem-solving skills, attention to detail, and ability to work collaboratively in a team environment.
• Experience with incident management, post-mortem analysis, and root cause analysis (RCA) processes.
• Knowledge of infrastructure security best practices and tools for securing cloud infrastructure and applications.
• Excellent leadership, communication, and interpersonal skills, with the ability to effectively lead and collaborate with cross-functional teams.
• Strong communication and interpersonal skills, with the ability to effectively communicate technical concepts to non-technical stakeholders.
• Willingness to travel to meet and work with offshore team members.
• Fluency in written and spoken English and Mandarin is highly desirable to liaise with Chinese speaking clients and counterparts.

Build, Scale & Operate Leading DTC Brands alongside A-Players

Maneuver Marketing

Our Vision, Mission & Success are fuelled by our commitment to be a driving force of positive change to the health of everyday consumers, providing conscious, high-quality & innovative supplement products.

In just 5 years, we kicked off our own DTC Health & Wellness brand from scratch and scaled it to USD$150M+ in annual sales, serving more than 3,000,000 customers worldwide with an average of 4,000 daily orders across 9 SKUs.

These results caught the attention of The Financial Times, as they ranked us among APAC top High-Growth Companies in 2023, and in 2024, we've been awareded 2nd place on the E50, jointly organised by The Business Times and KPMG in Singapore. This is just the beginning of our journey though, and you could be part of the next stage of our growth!

Your Next Role

As the Social Media Engagement Lead, you will report to the Senior Customer Service Manager and play a pivotal role in developing and enhancing audience engagement, satisfaction, and loyalty.

You will lead social media moderation teams, oversee strategic initiatives to improve engagement, and protect the brand’s reputation on social platforms. Working cross-functionally, you will collaborate with Product, Marketing, Creative, and Supply Chain teams to ensure a seamless and impactful customer experience.

Key Responsibilities

Social Media Moderation Leadership

• Develop and maintain engagement guidelines, response templates, and moderation policies.
• Monitor brand sentiment and guide the moderation team in fostering a brand-driven environment.
• Strategize responses to audience feedback, ensuring alignment with brand values.
• Establish crisis protocols to address issues such as PR challenges or guideline violations.

Audience Engagement

• Actively engage with audiences by responding to and promoting audience comments and submitted content.
• Implement strategies to grow audience interaction and align narratives with marketing campaigns.
• Encourage audience interaction to foster brand engagement and a sense of community.

Customer Support

• Address escalated customer complaints and issues on social platforms.
• Enable and ensure moderators provide accurate product and policy information to audiences.

Analytics and Reporting

• Use social listening tools to monitor and report on sentiment and engagement trends.
• Generate actionable insights through regular reporting to refine engagement strategies.

Cross-Functional Collaboration

• Partner with marketing, product development, and other teams to address systemic challenges and improve user experiences.
• Collect, analyze and share feedback from the audience to enhance products and engagement strategies.

Indirect Team Management

• Lead and support social media moderators, offering guidance, feedback, and performance evaluations.
• Assign tasks, ensure team coverage, and deliver training programs to maintain high standards.

How You’ll Succeed

Maneuver is an OKRs, KPIs, & data-driven company, we are not Mad Men (Well, not all), but Math Men. As a result, a number of metrics will constitute the basis of your performance and success within this role and the company. These may include:

1. Streamline Response Processes: Establish and maintain efficient processes for addressing customer inquiries, complaints, and feedback via social media channels.
2. Manage Service Performance: Set and achieve key performance indicators (KPIs) to ensure timely, high-quality responses to customer concerns, meeting and exceeding high-performance benchmarks of the industry.
3. Promote Brand Goals: Foster positive interactions with customers to turn complaints and inquiries into opportunities for building brand loyalty and advocacy.
4. Enhance Knowledge Sharing: Collaborate with the customer service team to ensure consistent messaging, providing them with updated FAQs, product information, and escalation protocols.
5. Monitor Sentiment Trends: Regularly analyze customer sentiment and feedback from social media platforms to identify recurring issues and recommend actionable solutions.
6. Develop Training Programs: Provide ongoing training for customer service representatives in social media engagement best practices to improve efficiency and professionalism.
7. Implement Escalation Frameworks: Design and maintain a robust escalation process for handling high-priority or sensitive issues raised on social media platforms.
8. Optimize Cross-Team Communication: Work closely with the product, marketing, and operations teams to address systemic issues highlighted through customer feedback on social media.
9. Measure and Report Metrics: Track and report on customer satisfaction, resolution rates, and issue trends to identify opportunities for improving the customer experience.
10. Support Crisis Management: Act as a key point of contact for managing public-facing customer service responses during crises or high-stakes situations, ensuring consistency and professionalism.

Your Experience

• At least 5y exp. in Social Media Community Management with 2 years in a leadership role, managing online communities with a focus on driving engagement, handling feedback, and maintaining brand reputation.
• Proven experience leading a social media moderation team, ideally across multiple platforms (Facebook, Instagram, TikTok).
• Experience working cross-functionally with marketing, customer service, and other internal teams to ensure social media strategies align with broader company goals.
• Successful experience training, managing, and coordinating remote teams, as your customer service and moderation work is handled externally.
• Ability to train, mentor, and motivate a team of moderators, ensuring alignment with brand guidelines and service level agreements (SLAs).
• Data oriented with experience tracking, analyzing, and reporting on engagement metrics, sentiment analysis, and content moderation accuracy to drive continuous improvement.
• Can demonstrate a creative approach to community engagement, with a strong understanding of how to create compelling and interactive responses and activities.

Desirable Traits

• A degree in Marketing, Communications, Public Relations, Journalism, or a related field is preferred.
• Social media certifications (e.g., from Facebook, Google, or HubSpot) are a plus but not mandatory.
• Experience working with premium B2C and/or D2C brands, particularly in industries like health, wellness, or beauty, to understand how to communicate effectively with different audiences.
• Familiarity with mass-market brands, understanding how to scale community engagement to broader audiences.
• Enthusiasm for social media platforms, with a keen interest in staying up-to-date on the latest trends and best practices, especially in the wellness and beauty industries.

What happens when you have fascinating clients with challenging problems on the one hand and passionate software developers looking to build future-focused solutions on the other? This in-between is where business analysts reside, acting as a bridge between the client and team. You will establish the outcomes software must achieve, assess how it will be used, and then generate bold ideas with our developers to create custom applications. You will work with clients across a variety of sectors and ensure the business-critical software solutions we develop deliver real business value every time.

Job responsibilities

• Understand a client’s business problems to build, maintain, and evolve product roadmaps to generate impactful solutions.
• Assure effective collaboration between Thoughtworks’ and the client’s teams, encouraging open communication and advocating for shared outcomes.
• You will assess the as-is situation and collaborate with clients to create artifacts (personas, epics, stories, etc.) to maximize value.
• You will facilitate analysis workshops through agile methodologies with senior client stakeholders to outline business vision, objective, product roadmap and a project release plan.
• You will help companies from a variety of industries achieve true, differentiating outcomes and engage with and influence senior business stakeholders on the client side.
• You will liaise between the client and your team, consisting of subject matter experts, c-suite executives, developers, quality analysts, tech architects, user experience designers, project managers, etc. to manage the product backlog and keep an eye on software delivery.
• You will work in agile teams that facilitate organizational transformations for medium- and large-scale businesses.
• You will be involved in the business analysis community of practice to share knowledge, mentor and evangelize Agile, Lean, and Continuous Development analysis best practices.

Job qualifications

Technical skills

• You have a track record of delivering impactful software, ideally on a collaborative software delivery team.
• You have attention to detail, a practical approach to the day-to-day work of story-writing and delivery and can draw a line directly from an overarching client strategy to your team’s outcomes.
• You enjoy unearthing the root cause(s) of a client’s pain points, validating a business opportunity or problem and partnering to deliver a solution.
• You are well versed with Agile, Lean and Continuous Delivery methodologies and love to mentor others.
• You understand how businesses operate and have experience modeling business processes using a variety of tools and techniques to facilitate requirement elicitation sessions.
• You design and facilitate workshops with business stakeholders to outline the business vision, objective, product roadmap and a project release plan.
• You are well-versed with tech trends and can relate them to real-world business challenges at a program or project level.

Professional skills

• You enjoy coaching, have led a team and are an advocate for sharing knowledge with others.
• You have a knack for prioritization, obtaining buy-in from stakeholders and resolving conflicts as they arise.
• You’re resilient and flexible in ambiguous situations and enjoy solving problems from technical and business perspectives.

Who are we?

Amaris Consulting is an independent technology consulting firm providing guidance and solutions to businesses. With more than 1,000 clients across the globe, we have been rolling out solutions in major projects for over a decade – this is made possible by an international team of 7,600 people spread across 5 continents and more than 60 countries. Our solutions focus on four different Business Lines: Information System & Digital, Telecom, Life Sciences and Engineering. We’re focused on building and nurturing a top talent community where all our team members can achieve their full potential. Amaris is your steppingstone to cross rivers of change, meet challenges and achieve all your projects with success.

At Amaris, we strive to provide our candidates with the best possible recruitment experience. We like to get to know our candidates, challenge them, and be able to give them proper feedback as quickly as possible. Here's what our recruitment process looks like:

Brief Call: Our process typically begins with a brief virtual/phone conversation to get to know you! The objective? Learn about you, understand your motivations, and make sure we have the right job for you!

Interviews (the average number of interviews is 3 - the number may vary depending on the level of seniority required for the position). During the interviews, you will meet people from our team: your line manager of course, but also other people related to your future role. We will talk in depth about you, your experience, and skills, but also about the position and what will be expected of you. Of course, you will also get to know Amaris: our culture, our roots, our teams, and your career opportunities!

Case study: Depending on the position, we may ask you to take a test. This could be a role play, a technical assessment, a problem-solving scenario, etc.

As you know, every person is different and so is every role in a company. That is why we have to adapt accordingly, and the process may differ slightly at times. However, please know that we always put ourselves in the candidate's shoes to ensure they have the best possible experience.
We look forward to meeting you!

Job description

As a Lead Delivery Manager, you will be at the forefront of driving project success by ensuring timely and high-quality deliveries, nurturing client relationships, and guiding cross-functional teams to excellence.

ABOUT THE ROLE

• Design and oversee detailed project delivery plans that align with client needs and organizational objectives.
• Inspire and lead delivery teams, promoting collaboration and maintaining high performance standards.
• Build and sustain strong client relationships, acting as a trusted advisor throughout the project lifecycle.
• Proactively manage risks, identifying potential challenges and implementing mitigation strategies.
• Track and report on project metrics, ensuring transparency and accountability for stakeholders.
• Drive continuous improvement initiatives and implement best practices to optimize delivery processes.
• Partner with sales and pre-sales teams to define project scope and objectives in the early stages.
• Support professional growth by mentoring team members and identifying development opportunities.

ABOUT YOU

• Bachelor’s or Master’s degree in Management, Engineering, or a related field.
• Proven experience in managing project deliveries within consulting, technology, or engineering sectors.
• Expertise in project management frameworks, including Agile, Scrum, and Waterfall methodologies.
• Strong leadership skills with the ability to manage and motivate diverse teams effectively.
• Exceptional communication and stakeholder management abilities at all organizational levels.
• Analytical thinker with a solution-oriented approach to challenges.
• Fluent in English; proficiency in additional languages is an advantage.
• Adaptable, proactive, and energized by a fast-paced environment.

WHY AMARIS?

At Amaris Consulting, we believe in creating a thriving, positive workplace where every team member can grow, connect, and make a real impact. Here’s what you can expect when you join our dynamic community:

• Global Diversity: Be part of an international team of 110+ nationalities, celebrating diverse perspectives and collaboration.
• Trust and Growth: With 70% of our leaders starting at entry-level, we’re committed to nurturing talent and empowering you to reach new heights.
• Continuous Learning: Unlock your full potential with our internal Academy and over 250 training modules designed for your professional growth.
• Vibrant Culture: Enjoy a workplace where energy, fun, and camaraderie come together through regular afterworks, team-building events, and more.
• Meaningful Impact: Join us in making a difference through our CSR initiatives, including the WeCare Together program, and be part of something bigger.

Amaris Consulting is proud to be an equal-opportunity workplace. We are committed to promoting diversity within the workforce and creating an inclusive working environment. For this purpose, we welcome applications from all qualified candidates regardless of gender, sexual orientation, race, ethnicity, beliefs, age, marital status, disability, or other characteristics