Join Our Growing Team!

As Skylink Group Holdings continues to expand, we're looking for passionate and talented individuals to join our journey. Our success has opened up exciting new roles across various departments, offering a wealth of opportunities for professional growth. At Skylink Group Holdings, you'll not only be a part of our success story but also a culture that values innovation, teamwork, and work-life balance. We offer a dynamic working environment, competitive benefits, and a chance to work with some of the brightest minds in the industry. Be a part of Skylink Group Holdings where your journey to excellence begins.

The Job

• Assist with leasing sales admin process and coordinating with inter-department for day-to-day work
• Handling of incoming calls and providing customer service
• Administer and handle the latest Enterprise Resources Planner (ERP) and Customer Relationship Management (CRM) systems
• Responsible for accuracy data entry input; filing for all data record documentation in the ERP & CRM systems
• Prepare printed materials and compilation of reports
• Liaising with vendors, suppliers & partners for administrative & payment arrangements
• Good problem solving and analytical skills
• Excellent understanding of processes and able to quickly grasp system flows
• Follow up closely with the team's work progress

Requirements

• Min qualification diploma with 2 years’ experience in admin work
• Similar experience in the automotive industry is an advantage
• Strong computer skill, including Microsoft Word, Excel and Power Point
• Strong in English, able to write, type and speak
• Able to converse in Mandarin with customer
• Fast in respond and able to handle multiple task efficiently in a fast-paced environment
• Flexible, resilient and positive mindset

Job Title: Sales Executive (ID1464)
Location: Jurong East
Working Hours: Monday- Friday : 9am - 6pm (Lunch time 1 hour)
Salary: $2500 - $3300

Job Description:
• Sales & marketing activities
• Visit customers
• Handle customers enquires & AfterSales support
• Prepare quotations
• Arrange customers orders & coordinate sales activities
• Monitor sales inventory
• Sales forecast and target achievement
• Monitor monthly sales

Requirements:
• At least 1-2 years sales executive experience

What will you do

• Prepare and maintain financial reports and accounting records in accordance with corporate guidelines, corporate timelines and local statutory requirements
• Manage the full spectrum of the accounting functions, including payables and receivables, fixed assets management, general ledger, and cash flow management
• Prepare monthly journal and balance sheet reconciliations, checking and ensuring proper accounting treatment, completeness, and accuracy
• Provide accurate, timely, and relevant recording, reporting, and analysis of financial information
• Assist in the preparation of the quarterly GST report and review annual tax returns
• Coordinate and liaise with external parties (e.g. external auditors, tax agents, corporate secretarial agents, local tax and government authorities) where required
• Collaborating with stakeholders to seek for continuous improvements in internal processes
• Support finance team on ad-hoc tasks and projects.

What do we expect

• BS degree in Accounting, Finance, or a related field
• Minimum 2 years of experience in similar position in an international environment
• Resourceful and able to work independently with a strong sense of responsibility.
• Meticulous and excellent time management
• Knowledge of Direct and Indirect tax
• Excellent interpersonal skills to communicate effectively across the organization
• Excellent Microsoft Excel skills
• Knowledge of SAP B1 a benefit

Responsibilities

• Responsible for the safety and security of Treetops' guests, employees and property;
• Monitor staff reporting on and off duty;
• Conduct audit checks of keys in the Guard House;
• Maintain a 24 hour surveillance of all work areas;
• Maintain a vigil on the closed circuit TV system and inform officers on patrol duties of any unusual happenings;
• Check all packages and passes of employees entering and leaving the building;
• Carry out monthly fire safety inspection;
• Prevent and detect any form of terrorist activity in the premises;
• Prevent and detect any illegal activities such as gambling in the premises;
• Coordinate closely with the local Police and other government agencies;
• To assist Finance Department in the daily cash count and banking services;
• To assist with luggage/porter services when needed

Benefits

• Allowances+AWS+Bonus
• Meals and Uniform provided
• Walking distance from Orchard MRT

Requirements

• Minimum GCE ‘N’ Level
• Candidates with PLRD License & WSQ Basic Security Officer certification are preferred
• Able to perform 3 rotating shifts (9 hours per shift including weekends and public holidays
• Communicate fluently in both spoken & written English
• Able to work independently with minimum supervision

The successful candidate will be responsible for the full spectrum of engineering operations.

Lead and manage the maintenance department to ensure high quality standards for building maintenance, M&E operations, managing projects and implementing preventive maintenance programs to ensure that the facilities are well-cared for and adequately support the business operations.

Requirements:

• Possess a Diploma in M&E or its equivalent with at least 6 years’ experience in serviced apartment/hotel Engineering functions;
• Knowledge of Building Automation System preferred;
• Good leadership and effective time management skills;
• A qualified Fire and Safety Manager will be a plus, am well-versed in all maintenance process and health and safety rules & regulations.

Interested applicants are invited to apply directly at the NUS Career Portal.

Your application will be processed only if you apply via NUS Career Portal.

We regret that only shortlisted candidates will be notified.

Job Description

To provide administrative support in the Departments of Japanese Studies and Chinese Studies in the following areas:
1. Secretary to Head of Japanese Studies and general administrative duties
2. Procurement matters
3. Coordinate, plan and provide logistic support for seminars, workshops and events
4. Student matters
5. CET programme
6. Any other duties as assigned

Qualifications

• University degree with preferably 1-2 years of working experience
• Good interpersonal, communication and writing skills in English and in addition, preferably Japanese/Chinese languages, as this role requires communication with Chinese/Japanese-speaking staff, students and external stakeholders
• Meticulous, good planning and organising abilities
• Highly committed with good service-oriented and positive attitude
• IT savvy and proficient in Microsoft Office applications
• Able to multi-task and work well under pressure
• Able to work independently and as a team player

More Information

Location: Kent Ridge Campus

Organization: Arts & Social Sciences

Department : Japanese Studies

Employee Referral Eligible:

Job requisition ID : 23220

Our client, a well-established MNC is seeking for an Accounts Executive / Finance Executive ( A/P & A/R ) - $ 4,500.00 + Bonuses

Requirements

• Diploma in Accountancy/ACCA/CA/CPA
• At least 2 to 3 years experience handling full spectrum of Accounts Payable (A/P) and Accounts Receivable (A/R) functions.
• Meticulous, Independent, confident
• Good interpersonal skill

Others

• Salary up to $ 4,500.00 + Bonuses
• Walking distance from One North MRT station
• Work-life balance

Interested candidate can send in your resume (word format prefer) to [email protected]

We are looking for a Project Executive to prepare, schedule, coordinate and monitor the projects that are being assigned to him/ her. Reporting to the Project Manager in the Project Team, he/ she will

• Work together with the clients, either at our office or client’s locations, to understand their needs and translate them into an actionable plan with the team.
• Work closely and communicate effectively with project manager, and other project team members to create and deliver quality solutions for the clients.
• Perform quality control work, taking into considerations of the budget, schedule, and plans.
• Keep track of project status and provide regular reports.
• Assure all the deadlines are being met.
• Any other ad-hoc tasks to support the business needs.

Requirements:

• Diploma or Degree in Engineering or relevant field
• Proven working experiences as a project engineer
• Project management and organizational skills
• Commitment to exceed customer’s expectations
• Time management and organization skills

Good to Have

• MS Office Skills
• Microsoft Project Skill
• Dynamic Business Central knowledge will be an advantage
• Negotiation skills

Diploma or degree holder in Accountancy or equivalent with at least two years of experience

Proficiency in Microsoft Office & with SAP experience

Able to work independently with minimal supervision

Able to start ASAP & residing in the Western part of the island

5 days work week

Singaporean or PR preferred.

Job Responsibilities:

• Handle planning and deployment of crane operators and drivers;
• Ensure proper submission of documentation by crane operators and drivers;
• Report and monitor equipment breakdown and repair status;
• Handle office and booking Hotline;
• Handle all admin duties relating to crane deployment;
• Undertake other admin duties which includes issuance of Purchase Requisition/Purchase Order, compilation of data for monthly reporting;
• Perform ad-hoc duties as assigned.

Job Requirement:

• Minimum GCE 'N' Level;
• Good communications and interpersonal skills;
• Able to handle work pressure;
• Highly motivated and self driven;
• Good and dynamic team player.

Attractive remuneration package for experience and suitable candidates

Interested applicants, please email your detailed resume stating current and expected remuneration package, date of availability to commence work.

We regret that only shortlisted candidates will be notified.

Responsibilities include:
-Assist in daily operations
-Ensure that the restaurant and kitchen is properly maintained and clean
-Oversee food preparations, presentation and storage to ensure food health and safety compliancy
-Regular checks with customers to gather feedbacks
-resolving of conflicts in a professional way

Qualities we seek are:

· Positive attitude and commitment to excellence

· Respective skills in functions to be performed

· Excellent interpersonal and communications skills

· Team work

· Willing to learn and able to work under pressure

· Experience in F&B Operations,

· Preferably 5 years of previous experience in serving in restaurant

·Must be able to work night shift and split shift

·Must be able to work extra hours if needed

Job Description

CWA is seeking an experienced fundraiser to join its tight-knit team. In this role, the fundraiser will use expert communication skills and a keen sense of initiative to spot fundraising opportunities, develop relationships with potential donors, and manage fundraising campaigns. By coordinating events, writing proposals, and recruiting and leading volunteers, the fundraiser will hone speaking, writing, and leadership abilities while moving CWA closer to its financial goals.

The ideal candidate will be motivated, professional, and organized and have a knack for research. We’re looking for someone who believes in the mission of CWA and has exceptional drive for furthering our fundraising efforts as well as strategizing and delivering on new ones.

Objectives of this role

• Promote awareness of the organization’s mission and work
• Cultivate a network of dedicated donors and volunteers
• Spot new fundraising opportunities
• Plan fundraising initiatives to help the organization meet financial goals
• Form strong relationships with external stakeholders
• Ensure major donors are satisfied and kept in the loop

Responsibilities

• Research individuals, corporations, and foundations that are interested in gift giving
• Effectively convey the organization’s mission, vision, and programs to potential donors
• Write grant applications and fundraising proposals
• Strategize and successfully execute fundraising campaigns for online/offline
• Organize fundraising event(s) while overseeing teams of volunteers
• Manage a budget and track whether goals are being met

Required skills and qualifications

• At least two- three years of experience in fundraising, sales, or marketing
• Exceptional communication and relationship-building skills
• Ability to lead and motivate colleagues and volunteers
• Strong attention to detail
• Passion for research
• Ability to successfully balance priorities while managing multiple tasks and planning big events

Preferred skills and qualifications

• Bachelor’s degree (or equivalent) in communications, business, public relations, or related field
• Certification, diploma, or similar qualification in fundraising
• Competence with donor management systems
• Experience in writing grant proposals, press releases, and fundraising letters
• Confidence in public speaking
• Legal or accounting experience a plus

Job Description: We are currently seeking a dedicated and skilled Operation Executive to join our team and contribute to the success of our freight transport operations. As an Operation Executive, you will play a pivotal role in coordinating and managing the administrative aspects of freight transport arrangements. Your responsibilities will include overseeing documentation, coordinating with vendors and stakeholders, ensuring regulatory compliance, and contributing to the overall efficiency of our logistics operations.

Key Responsibilities:

1. Transport Documentation: Handle and manage various transport documents, including bills of lading, shipping manifests, and customs declarations.
2. Vendor Coordination: Liaise with carriers, freight forwarders, and customs brokers to ensure smooth collaboration and execution of transport operations.
3. Shipment Monitoring: Proactively monitor shipments, track freight, and provide timely updates to clients and internal teams.
4. Customs Clearance: Coordinate with customs officials to facilitate the clearance of shipments, ensuring compliance with regulations.
5. Financial Administration: Manage financial documents, reconcile invoices, and collaborate with the finance department for accurate billing and payments.
6. Inventory Management: Track and manage inventory levels of shipping materials and documentation supplies.
7. Time Management: Prioritize tasks, handle time-sensitive documentation, and optimize workflow for administrative efficiency.
8. Regulatory Compliance: Ensure adherence to industry regulations, company policies, and legal requirements.
9. Crisis Management: Anticipate and prepare for potential emergencies or disruptions in freight transport operations.
10. Technology Integration: Utilize relevant software and tools to enhance administrative efficiency in freight transport operations.
11. Continuous Improvement: Identify areas for improvement, gather feedback, and implement enhancements for process optimization.
12. Staff Training Coordination: Facilitate training sessions for administrative staff, ensuring competency in industry regulations and efficient practices.

Requirements:

1. Proven experience in freight transport operations and administrative coordination.
2. Strong organizational and communication skills.
3. Knowledge of regulatory requirements in the logistics industry.
4. Proficiency in using relevant software and tools for documentation and tracking.

Job Description: We are looking for an Admin Executive to support the administrative functions related to freight transport arrangements. As an Admin Executive, you will play a crucial role in ensuring the smooth and streamlined operation of our logistics processes. Your responsibilities will include managing documentation, coordinating with various teams, handling office tasks, and contributing to the overall efficiency of our logistics department.

Key Responsibilities:

1. Document Management: Handle and organize transport-related documents, including invoices, bills, and shipping records.
2. Coordination: Work closely with the operations team to facilitate communication and ensure efficient freight transport arrangements.
3. Office Administration: Perform general administrative tasks, such as managing phone calls, scheduling appointments, and maintaining office supplies.
4. Data Entry: Accurately enter data into relevant systems, ensuring the integrity and completeness of information.
5. Customer Communication: Assist in communicating with clients regarding shipment status, documentation requirements, and other relevant information.
6. Vendor Relations: Coordinate with vendors and suppliers to ensure timely and accurate delivery of goods and services.
7. Travel Arrangements: Assist in organizing travel arrangements for staff involved in logistics operations.
8. Meeting Coordination: Schedule and coordinate meetings, take minutes, and provide administrative support during team meetings.
9. Inventory Control: Monitor and manage inventory levels of office supplies and materials.
10. Problem-Solving: Assist in resolving administrative issues and challenges to maintain smooth logistics operations.
11. Compliance: Ensure compliance with company policies, industry regulations, and legal requirements.
12. Team Collaboration: Collaborate with other administrative staff to support the overall functioning of the logistics department.

Requirements:

1. Proven experience in administrative roles, preferably in the logistics or transportation industry.
2. Proficient in Microsoft Office Suite and other relevant software.
3. Excellent organizational and multitasking abilities.
4. Strong communication and interpersonal skills.
5. Detail-oriented and capable of maintaining accuracy in administrative tasks.

Singaporean and/or PR

Able to speak both English and Mandarin (to liaise with mandarin clients)

Handling full-set of accounts including AP/AR.

Prepare invoices, debit and credit notes for customers

Prepare payment and petty cash

Ensure accurate and timely monthly closing of ledger systems

Preparation of GST report/ monthly management reporting/ bank reconciliation and journal entries

Liaise with operations on accounting-related matters

Manage cash flow and treasury function

Implement/review and improve internal control

Ensure compliance with group accounting policies and SFRS/IFRS

Ensure compliance with all aspects of statutory, tax, and regulatory requirements for the group of companies in a timely manner

Liaise with banks, external auditors, tax consultants, and corporate secretarial agent

Ensure that all financial reporting obligations are met in relation to government grant claims

Any other ad-hoc finance duties assigned

Job Description: We are seeking a dynamic and results-driven Sales Executive to join our wholesale furniture team. As a Sales Executive, you will play a key role in promoting and selling our diverse range of furniture products, with a primary focus on bed frames, mattresses, and pillows. Your responsibilities will include identifying potential clients, building strong relationships with retailers, and driving sales growth within the wholesale market.

Key Responsibilities:

• Develop and execute sales strategies to meet and exceed targets in the wholesale furniture sector.
• Identify and approach potential clients, including retailers and distributors, to expand our market reach.
• Present and showcase our bed frames, mattresses, and pillows, highlighting their unique features and benefits.
• Build and maintain strong, long-lasting customer relationships, addressing client needs and ensuring satisfaction.
• Collaborate with the marketing team to align sales efforts with ongoing campaigns and promotions.
• Attend industry events, trade shows, and conferences to network and generate leads.
• Provide product knowledge training to clients and assist with their inquiries.
• Prepare and present sales proposals and quotations.
• Stay informed about industry trends, competitor activities, and market dynamics.
• Work collaboratively with the internal team to ensure seamless order processing and delivery.

Requirements:

• Strong understanding of wholesale market dynamics and client relationship management.
• Excellent communication and interpersonal skills.
• Ability to travel for client meetings, industry events, and trade shows.
• Proven track record of meeting and exceeding sales targets.
• Familiarity with CRM software and sales analytics tools is a plus.
• Self-motivated and driven to achieve results in a competitive market.

Job Responsibilities:

• Handle full sets of accounts (AP, AR,GL and Assets).
• Prepare Month-end closing, band & Cash and accounts reconciliation.
• Reconcile with general ledger control figures.
• Prepare Journals, entries, closing monthly reporting.
• Responsible for filing and timely processing of accounting entries.
• Processing of payments to suppliers - local & overseas including taxes and other statutory payments.
• Prepare and submit tax return / GST return.
• Handle staff expenses claim
• Check bank balances and prepare cash position reports.
• Other ad-hoc accounting duties as and when required.
• Patent application submission and management follow up.
• Monitor Vehicle Parking Certificate for heavy vehicle
• Monitor Vehicle inspection date for Road Tax renewal
• Monitor insurance for all the company vehicles
• Other General admin duties.

Requirements:

• Knowledge in Microsoft Excel, MS Office
• Process effective organizational and follow-up skills, paying attention to detail.
• Demonstrate ability to handle work professionally, independently, and efficiently.
• Good interpersonal skills and able to interface with all levels, internally and externally, in a professional and responsive manner.
• Diploma in Accountancy or equivalent
• Candidates with relevant working experience will be added advantage

Job Description:

• Report directly to the Centre Management.
• Assist the centre management with running the operations of the centre.
• Actively drive sales volume through quick follow-ups with potential clients.
• Provide accurate information to clients on policies, procedures and service.
• Strong case resolution skills to resolve client feedback and complaints on promised actions and that client needs are addressed in a timely and appropriate manner.
• Work closely with other managers to ensure that all MOH service requirements on financial and quality aspects are strictly adhered to through rigorous and constant internal checks.
• Ensuring that the logistics and operational capability of the centre runs smoothly.
• Ensuring timely and appropriate administration and documentation according to required law, processes and regulations.
• Participate & represent on behalf of the company’s services with confidence.
• Represent the centre in the absence of any management.
• Communicate clearly and appropriately with clients & business partners, always speaking with the understanding of tone and choice of words.

Requirements:

• Diploma or Degree in any field is welcome.
• 5-days work week. Rotational weekends (Sat & Sun) required.
• Preferably minimum 1 year in operational role.
• Preferable experience working with MOH or other relevant stakeholders in the healthcare industry in general.
• Applicants with operational backgrounds in other industries such as hospitality are welcome to apply.
• Experience working with elderly in the community would be good to have.
• Hands-on and enjoys community setting.
• Able to work independently with little supervision.
• Proficient in Microsoft Office and comfortable with IT.
• Able to speak local languages and dialect (preferable).

Benefits:

• Attractive base salary and incentives for driving results.
• Great opportunity for career development in a growing market and organization.
• Industry-specific training and coaching by a highly experienced team.
• Highly flexible environment to brainstorm and implement ideas.
• 15 days annual leave.

The Role

Reporting to the VP, Operational Processes & Control, the successful incumbent will support the Operational Processes & Control team in the management of Group’s policies and procedures, i.e., supporting the regular policies update activities, assisting the roll out of new/updated policies, collecting, and analyzing data for the purpose of monitoring and control. This role will also work closely with all business and corporate units in the Group to compile, analyze, and assist in implementing process improvement initiatives.

Job Responsibilities

• Support the implementation of the Policy & Procedures Framework.
• Assist in policy updates, implementation, and training.
• Provide project management support through assisting in the development and management of project charter, timeline, and progress tracking.
• Implement and improve processes, systems, tools, and best practices to optimize operational efficiency and effectiveness.
• Work closely with a cross-section of functions such as IT and Finance on multiple projects ranging from system implementations, and process workflow reviews.
• Create process documentation/workflows, knowledge articles, and self-service guidance.
• Collect and document business requirements for process improvement efforts.
• Facilitate process workflow modeling to collaborate on process improvements, automation capabilities, and clearly defined end-to-end use cases.
• Review information and trends to ensure that the output of processes is achieving the desired results.
• Conduct maturity assessments against the process activities to highlight areas of improvement or concerns.
• Identify issues and risks.
• Bring inconsistencies and problems to the attention of management.
• Participate in problem resolution.
• Extract reports and provide a high-level analysis of data for review.

Job Requirements

• Bachelor’s degree or equivalent, with at least 3 years’ experience in Business and Data Analysis, Operations and Project Management, process mapping, process improvement, or a related field
• Project Management, Business Analysis or Process Improvement skills such as Six Sigma, Lean or Quality Assurance experience is preferred, but not mandatory.
• Hands-on experience and knowledge in managing change initiatives that redesign, improve existing processes and gain efficiencies.
• Ability to prioritize tasks and meet deadlines with minimum supervision.
• Preferable international experience working with a cross section of stakeholders in different geographical locations.
• Proficiency in MS Office (Word, Excel, PowerPoint, and Outlook)
• Proficiency in process mapping tools, such as Visio, Lucidchart, or similar tools
• Proficiency in data analysis tools and software, such as Excel Macros, Power BI, Tableau, etc.
• Strong project management skills to help coordinate project implementation.

Analytical Skills:

• Strong analytical and problem-solving skills.
• Ability to collect, organize, analyze, and interpret data and processes.
• Attention to detail and accuracy.

Communication Skills:

• Ability to present and explain analysis findings and recommendations in a clear and concise manner using PowerPoint slides, reports, dashboards, charts, graphs, etc.
• Ability to communicate effectively with both technical and non-technical audiences across different levels of the organization.

Business Skills:

• Experience and knowledge of the real estate industry, management processes such as procurement, property management, etc., is preferred.
• Fast learner with ability to understand business objectives and requirements and aligning data analysis with this understanding.
• Knowledge of the core business processes and functions and their interrelationship.

Job Description

- Conceptualize, develop and design Sales and Marketing communications artwork and collaterals

- Materialize both still and motion artworks/marketing materials to support Sales and Marketing activities

- Plan design concepts by studying information provided by Sales and Marketing Manager

- Support sales team in sales reporting, troubleshooting and daily operations

- Assist to maintain media platforms (including website and social media) with accurate and updated graphic information

- Liaise and coordinate with external vendors for final output of all marketing collaterals

Job Requirements

· Must possess Diploma/Degree in relevant discipline

· Minimum experience of 2 years

· Proficient with InDesign, Adobe Photoshop, Illustrator and PremierPro

· Knowledge with Microsoft Office, Excel, Powerpoint

· IT savvy, independent, detail oriented with excellent graphic skills

· Good communicator, interpersonal and presentation skills

Job Description:

1. Support in planning and operationalising of Health Precincts and community care team concept to achieve health-social integration with internal and community stakeholders.

2. Track progress of workplans and workstreams on Healthy Precincts.

3. Support in developing and operationalising plan to empower community to take care of their health.

4. Support in creating community culture to drive behavior towards leading a healthy lifestyle and emphasis on preventive care with community stakeholders. Secretariat support for team, management andstakeholders’ meetings.

5. Coordinate meeting schedules and materials, prepare minutes of meetings and follow up on matters arising.

6. Support in strategic planning and administrative function of the division.

Requirements:

· Bachelor Degree in healthcare or businessrelated fields

· At least 2 years working experience

· Good writing skill

· Good communication skill

· Excellent interpersonal skill

Job Title: Project Sales Executive (ID7068)
Location: Kallang
Working Hours: Mon to Fri: 9am-6pm
Salary: $2800-$4300


Job Description
Project Management
• Manage and strategize end to end activities as well as coordinate of projects efficiently.
• Source for materials, determine pricing and confirmation.
• Control and manage project expenditure within guidelines.
• Provide project support to departments, including site evaluation, review technical drawing, oversee setup and meeting clients, when necessary
• Provide timely communication and job coordination between internal & external customers.
• Meticulous with good working knowledge of carpentry and construction details
• Responsible for props checking and preparation of on-site project checklist; tools & equipment and post installation report.
• Provide on project management training to Support Team
Costing Management
• Preparation of sales quotation to potential clients
• Sourcing of related information to support the projects.
• Evaluate project estimates and costing.
• Prepare costing sheets for projects.
Vendors / Suppliers Management
• From selection to evaluation and risk assessment to ensure vendors/suppliers meet service level agreements

Requirement:
• Good working knowledge of project management covering principles and practices related to project estimation, technical, costing, liaising, labor forecasting, building permits, multiple disciplines involved in areas of responsibilities
• Able to work independently and meet tight deadlines
• Excellent interpersonal, communication skills and collaborative skills to work closely with both external and internal customers
• Must be prepared to work at irregular hours due to project requirements

Title: Executive Director – Asia Pacific

Division: Data, Research and Technology

Department: CASE AP Region

Reports to: Vice President, Data, Research and Technology

Status: Full-time, Exempt

Level: Senior Director

Position Purpose

The remit of the Executive Director – Asia Pacific is to serve and to grow the institutional membership of CASE in the Asia-Pacific region and to engage with institutional, advancement and CASE volunteer leaders. The Executive Director will work with CASE Vice Presidents to develop budget goals and ensure income generation growth in the region. The Executive Director will provide effective leadership and management of the Singapore- and Australia- based team – in partnership with divisional matrix managers, to support the effective delivery of CASE’s strategic plan goals. The Executive Director provides vital insight and context on the Asia-Pacific region for the successful delivery of CASE’s strategic plan in support of our members in the region.

Essential function

The core functions of this position include, but are not limited to the following:

Grounded in a review of the value that CASE has provided for decades and an analysis of what advancement professionals in education need now and will need in the future, CASE underwent a recalibration process that led to our new strategic plan, Championing Advancement: CASE 2022–2027. This plan centres on the steps necessary to achieve our strategic intent: defining the competencies and standards for the profession of advancement and leading and championing their dissemination and application across the world’s educational institutions.

CASE is committed to being a ‘member-centred’ organisation and to empowering its members to engage in a rich and fulfilling member experience, characterised by in-sector thought leadership, institutional capacity building and benchmarking, diversity, equity and inclusion acumen, the highest professional global standards and programmes, and a commitment to the continuous professional development of (and support for) advancement professionals throughout their career journeys across the globe.

The Executive Director – Asia Pacific role is critical to achieving our strategic intent and to ensuring that CASE is effectively serving our members in the region.

CORE RESPONSIBILITIES

As the senior-most CASE leader permanently located in the Asia-Pacific region, the Executive Director for Asia Pacific will work closely with the CASE executive leadership team (ELT) to lead the delivery of the CASE Strategic Plan goals in the Asia Pacific, and be responsible for:

· Building and deepening relationships with educational advancement leaders to maximise the value of CASE membership, the utilisation of CASE resources, and to increase revenue from key member institutions through their purchase of additional CASE products and services.

· Working with the VP for Membership Marketing & Communications to build relationships with existing and potential member institutions to strengthen membership retention an achieve membership growth consistent with strategic plan and revenue goals.

· Working with the VP for Membership Marketing & Communications and the VP for Strategic Partnerships on public representation and stakeholder relations. The Executive Director should be viewed as the primary ‘voice’ of CASE in the region, serving on several national forums, including government advisory bodies; the media; and public platforms.

· Working in collaboration with the President and CEO, engage with Asia-Pacific Institutional Leaders across the schools and university sector to raise the profile of CASE.

· Working with the VP for Research, Data and Technology to promote the adoption of the CASE Global Reporting Standards and participation in data collection activities. Also, coordinating to ensure technologies used to support regional operations are aligned across CASE.

· Working with the VP of Volunteer Engagement & Leadership to coordinate Asia-Pacific volunteer governance. Provide guidance and support to the CASE Asia-Pacific Regional Council.

· Working with the VP of Strategic Partnerships to identify and lead on key strategic relationships with peer associations in the Asia-Pacific Region.

· Working with the VP of Education to ensure that CASE Asia-Pacific programmes are a successful part of global CASE programming and consistent with the CASE Career Journey Framework and Competency Model.

· Working with the Chief Financial Officer and VPs in all areas to develop appropriate budgets for the activities in the region, to monitor progress towards goals.

· Working with the VP of Development, Culture and Talent, to ensure that regional office operations support effective HR management and staff retention and growth for the Singapore - and Australia-based staff and ensure that CASE values are upheld in deepening CASE’s commitment to Equity, Diversity and Inclusion in the region, with internal and external focus.

A successful Executive Director will have the confidence of CASE’s Executive Leadership Team, and the CASE team in Singapore/Australia. They will establish credibility with the CASE members and volunteer leaders across Asia-Pacific and other key stakeholder groups.

Liaison Responsibilities

· Work in concert with and diplomatically with all divisions and regions.

· Work as a member of the global CASE Senior Leadership Team, and in particular with the Vice Presidents and Chief of Staff across their strategic portfolios, and the fellow Executive Directors in the CASE regions, to ensure the best sharing of ideas, expertise, and knowledge.

· Incorporate tasks and projects as directed by the objectives in the CASE strategic plan.

Professional Reputation Responsibilities

· In keeping with the CASE values statement, ensure that CASE is well represented by exercising a high degree of professionalism, integrity, and ethics, in all activities, services and products.

Fiscal Responsibilities

· Consult CASE VPs in the development of CASE budgetary goals to support activities in the Asia Pacific region, monitor budgets against those goals, and ensure that CASE resources are utilised effectively and responsibly in the region.

Job Complexity and Knowledge

· This position receives broad direction and is expected to work with a high level of discretion, confidentiality, and diplomacy. This position interacts with CASE staff from across the world in the context of a matrix structure and comes into contact with senior volunteers, members, and other high level external key stakeholders. This position will be responsible for his/her own time management and planning tasks to ensure the key responsibilities are met.

Problem Solving and Judgment

· High-level judgment and problem-solving skills are required, as the Executive Director is frequently faced with situations which require immediate action in response to issues and requests. The breadth and depth of understanding of an issue and the key internal/external persons handling the issue, and the way in which the issue is handled, all affect the outcome of the situation.

· Working within a matrix structure is complex and core to the global organisation.

· It is critical that the Executive Director values the power of CASE as the leading association worldwide for educational advancement and understands the unique role our community and staff in Asia Pacific plays in advancing education in the region. The association-wide Strategic Plan presents a powerful opportunity for CASE to drive conversations about the importance of advancement in education. The Executive Director for Asia Pacific will be critical to ensuring association-wide collaboration with responsibilities for staying abreast of key regional issues and sharing information across CASE subject matter and discipline experts.

Professional and Organisational Knowledge

· The position requires that the Executive Director develops a deep understanding of CASE, its policies and procedures and an understanding of the culture and regional and divisional interdependencies.

· This position requires a deep understanding and respect for CASE’s systems and workflow and global consultative culture.

Management/Supervisory Responsibilities

· Within the CASE matrix structure, provide regional supervision for staff in the Asia-Pacific region. Work with VPs in appropriate areas to coordinate the management, hiring, and training regional staff working within various CASE divisions.

· Support the Executive Leadership Team in setting annual goals and objectives.

· Mentor, guide and evaluate the way the individuals perform their work; encourage continual professional development.

· Create and maintain a collegial, inclusive work environment that enables staff to make a positive contribution and encourages mutual respect and trust.

· Ensure that information is communicated up, down, and across the association so staff can fulfill their responsibilities and make sound decisions.

· Ensure that plans and programmes are in place that advance CASE’s goals for inclusiveness.

· Demonstrate by example and communicate ways in which each CASE employee can enhance his or her awareness of the importance of inclusiveness to the organisation.

•Performs other duties and responsibilities as assigned by the manager.

Education and Experience:

• College or university degree required.

• Significant senior management expertise, with a minimum of seven years progressively responsible experience, gained in an educational/membership/ training organisation or not for profit/association environment.

• Experience and knowledge working in the Asia-Pacific region.

• Experience preferred in one or more areas within institutional advancement (alumni relations, communications, marketing, fundraising, or advancement services).

• Experience of managing volunteer boards, affinity groups or stakeholders.

• Experience managing and motivating staff as well as working with colleagues across an organisation to develop plans, achieve goals, and deliver results.

• Experience developing and implementing member or customer engagement strategies and confident in building relationships at a leadership level and with influential stakeholders.

• Experience working across a complex, matrixed association, or institution preferred.

Skills, Abilities, and Attitudes:

• A demonstrated interest in advancing education in the not-for-profit sector.

• A strong commitment to contributing to a culture that celebrates diversity and inclusion.

• An understanding of, and interest in, engaging with a broad range of cultures and countries.

• A recognition of the value of CASE’s global reach and how this could serve region.

• A demonstrable interest in and appreciation of the activities, purpose, and ethos of CASE.

• A strong communicator with rapport who is approachable and a good listener.

• A strong service orientation.

• Self-awareness and the ability to give and take feedback.

• The ability to influence a wide range of people both through negotiation, gravitas and leading by example, with a high level of professionalism and diplomacy.

• A strategic mindset and ability to make an effective contribution to the activities of the association.

• A creative thinker who is excited by learning and finding innovative approaches to work.

• Strong business acumen with the ability to perform at both the strategic and tactical level.

• A self-starting approach and ability to take initiative.

• Empathetic team member.

• Ability to work collaboratively with colleagues in different geographies and from different cultural backgrounds.

Apply by Sun, 21 January 2024: https://candidates.perrettlaver.com/vacancies/3976/executive_director_asia_pacific/

For informal inquiries please contact Eljoh Balajadia at [email protected] or +44 203 928 7375.

Customer service executives use their skills and experience to ensure that a company delivers the highest standards of service to customers, aims to maximize customer satisfaction and identifying new opportunity.

Maintaining consistent quality control, standardizing procedures and policies, and establishing expectations of customer service.

Interact with customers to provide and process information in response to enquiries, concerns and requests about quotation and operational matters in a timely and accurate manner and providing excellent customer services.

Job Responsibilities:

· Handle enquiries, prepare quotations, process shipment and transport requests.

· Manage incoming calls

· Coordinate with customers for their local, import and export shipments

· Understand import and export process

· To complete all required documentations on time.

· To provide customers with proof of deliveries on time

· To submit all documents for billing on time

· Provide assistance with sales and marketing activities as required

· Build sustainable relationships and trust with customer accounts through open and interactive communication

· Provide accurate, valid and complete information by using the right methods/tools

· Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts and file documents.

· Follow communication procedures, guidelines and policies

· To liaise with customers/drivers with regards to any delivery issues

· Tallying/monitoring of deliveries’ invoices

· Check and following up of returns

· To report incidents and hazards as per the relevant working instructions.

· Ensure accurate data entry in reports

· Any other ad hoc task assigned

Job Requirements:

· GCE “O” level certification or ITE certificate or Diploma holder

· At least 2 years of working experience in the related field is required for this position. Demonstrate ability to handle work professionally, independently and efficiently with a strong customer service mindset

· Possess effective organizational and follow-up skills, paying attention to detail

· Good working attitude with positive customer mindset

· Able to work under pressure in a fast-paced environment

· Good to have at least basic experience in sea/ air shipment procedures

· Team player, independent with good communications skills.

· Good interpersonal skills and able to interface with all levels, internally and externally, in a professional and responsive manner

Responsibilities

• Plan and execute online marketing activities and social media campaigns.
• Work with web designer on overall maintenance of the company’s web sites.
• Develop and maintain partnerships to deliver and implement marketing activities.
• Analyse marketing results and activities through Google Analytics.
• Track and meet KPIs for campaigns, online sales and web traffic.
• Any ad hoc projects, as and when required by the management.

Requirements

• Diploma in marketing, information systems or new media.
• 2 to 3 years of experience in the similar capacity.
• Web savvy and keen interest in internet technologies.
• Creative and works well in a team.
• Experience in SEO, SEM and social media marketing.
• Experience in a publishing or academic environment will be an added advantage.
• Experience in HTML coding and video/editing tools are necessary.
• Experience running live stream and online events will be an added advantage.