1. JOB PURPOSE
To work with the Operation manager and meet the KPI set for the organisation, from a range of responsibilities, including grooming, attitude, parking, prompt scheduling(as according to protocol set), riders and drivers management .
To strengthen relationships with all drivers or riders and customer by delivering a high standard of service and support.
2. DIMENSIONS
• Direct support to Operation Manager
• Working closely with customers, riders, drivers and Operation Manager
• Responsible for riders and driver grooming, parking, on time scheduling propose, find replacement for down riders, build riders strength and inform OM for any riders/drivers related issue
• Responsible for all feedback from customer and communicate to Operation Manager
• Able to drive a van and do delivery as backup plan. Must have class 3 license.
3. KNOWLEDGE, TRAINING, EXPERIENCE and TECHNICAL SKILLS REQUIRED
At entry:
- At lease one (1) year experience working in Logistics Operation or last mile delivery
- Experience of working as a team
- A good team player and able to communicate to all levels of personnel
- Ability to work to a high standard under pressure to ensure deadlines and targets met
- Strong administrative and word processing skills, proficient in all Microsoft Office packages, including Excel and familiar with preparing PowerPoint presentations
- Good interpersonal skills
- Good writing skills
- Confortable using Apps
At maturity:
- Excellent working relationships with all Partners
- Ability to undertake additional responsibilities and preparation for next level job scope