Job Description

• Oversee Projects Department daily operations. Collaborates with stakeholders to document project scope, deliverables, goals, risks, blockers, success measures, and estimated resources needed.
• Responsible for successful completion of all projects. Ensure that projects remain in-scope and meet budgetary, scheduling, and quality requirements.
• Coordinate with Sales, Structural Design and Procurement Department in all project matters.
• Ensure timely delivery of project with satisfactory quality.
• Assist management in contractual and commercial matters in Projects.
• Assist management in cost minimization & profit maximization.
• Promotes a culture of teamwork, collaboration and success.
• Ensure preparation of Project Execution Plan, Project Scope of Work, Project Setup, Project Closeout and Variation Orders.
• Ensure clear and open communication with project team members and between project team and functional groups, the changes in scope of work and schedule are captured in the Variation Orders and the implementation of lessons learned.
• Manages the project team, internal and external customer relationships, and staffing of project team with competent persons from the functional groups. Communicates routinely to management, customers, project team members, actively soliciting and addressing customer and project team feedback.
• Manages the cost, schedule, safety, quality, and contractual requirements of the project through effective planning in accordance with company procedures.
• Applies basic understanding of company's business to improve project cost effectiveness, apply change management principles and improve project margin.
• Provide status updates regularly to management.
• Assist in business development efforts to create project proposal, estimates and schedules etc.
• Responsible for training, managing, and motivating the project team, as well as resolving team conflicts.
• Resolves technical and operational issues as required.
• Plan, schedule, monitor, and report on activities related to the project, including subcontractor monitoring.

Requirements

• Degree in structural / marine / naval architecture / civil / mechanical engineering
• Min 5 years of working experience in similar industry, including tracking and planning projects
• Good written and spoken English (written, verbal and presentation) and interpersonal skills
• Experience in quality assurance and project management, preferably in the construction, marine, or offshore industry
• Strong leadership, diplomatic and motivational skills, with the ability to adapt change and competing demands
• Able to plan and manage project assigned independently
• A problem solver and a team player
• Experience in leading, motivating and managing various project and team sizes
• Intermediate level of proficiency with MS Project, Excel, PowerPoint and SharePoint

A sales manager is responsible for:

• Overseeing and leading a team of sales representatives to achieve revenue and sales goals
• Developing sales strategies and setting targets
• Coordinating the sales team's efforts to effectively promote and sell products or services
• Evaluating the performance of team members and attempting to increase sales performance
• Managing the entire sales cycle, including forecasting and budgeting sales revenue, recruitment, selection of sales personnel, and ensuring proper training and performance evaluations
• Reporting to the head of sales or the sales director in a major corporation

Job Description:

· To manage the day to day running of the shop with the aim of achieving optimum profit by maximizing sales and controlling direct shop expenses.

· To manage all aspects of stock preparation, ensuring that the shop is sufficiently stocked.

· To demonstrate excellent customer service and promote good practices within the shop.

· To meet required performance standards and targets.

· To motivate and support shop staff.

· Responsible for cash handling, banking and associated administration procedures, ensuring smooth practices.

· To plan staff hours and schedule off days, annual leave and replacement off days.

· Key holder of shop

· Ad hoc duties as required

.Experience in vegetable and fruit related industries, familiar with the overall process

A Restaurant Manager:

*Responsible for overseeing the daily operations of a restaurant.

*Hiring and training restaurant staff based on company policies

*Supervising all areas of the restaurant to monitor activities and handle problems that arise and managing all areas of staffing, including scheduling employees.

*The goal of the Restaurant Manager is to keep restaurant operations running smoothly to create a positive atmosphere for customers.

Common duties and responsibilities of a Restaurant Manager include:

*Recruiting, interviewing and training staff to follow restaurant procedures

*Maintaining safety and food quality standards

*Keeping customers happy, getting their feedback on the experience and handling complaints

*Organizing schedules, keeping track of employees’ hours and recording payroll data

*Ordering food, linens, gloves and other supplies while staying within budget limitations

*Supervising daily shift operations, including front- and back-of-house restaurant operations

*Controlling operational costs and identifying ways to cut waste

*Appraising staff performance and disciplining or retraining employees to correct poor performance

Job Description & Requirements

GLOBAL SI is looking for General Manager who can oversee the restaurants operations and plan and execute development startegies.

Restaurant General Managers play a key supervisory role, providing leadership and decision-making for the restaurant.

Job duties include:

• Recruiting, hiring and training all restaurant staff, including servers and hosts
• Scheduling employees to ensure shifts have proper coverage
• Streamlining the restaurant processes to improve the guest experience
• Monitoring restaurant finances, including sales and expenses
• Enforcing food handling regulations and other guidelines to increase guest safety
• Promoting the restaurant and finding ways to bring in more customers
• Handling customer complaints
• Completing necessary paperwork, such as sales, inventory and staff attendance reports

Requirements:

- Bachelor degree Preferred

- Relevant experience at least 3 years

- Good track records and recommendations from previous work places

- Creativity and flexibility

• Schedule appropriate levels of production staff to effectively meet our Brand Promise
• Ensure compliance with all company policies and relevant provincial/federal legislation
• Establish, continually test, update, and meet the established product yield specification on all finished products
• Ensure the production plan is accurate and well-developed on a daily and weekly basis, and then executed with precision and enthusiasm
• Maintain food quality and food safety requirements and meet or exceed the requirements for a safe workplace
• Ensure the production schedule (workflow, production processes, staffing model, production floor layout, etc.) meets our customer requirements.
• A focus on results, a bias for action, and an effective personal leadership style will be necessary
• Demonstrated track record of delivering solid operating results in a way that encourages teamwork and employee engagement
• Develop formal training plans and conduct on the job training sessions for Food & Beverage Department employees
• Attend and contribute to weekly Food & Beverage departmental meetings
• Inform the Food & Beverage Department on a daily basis of all relevant information on operational matters
• Oversee the preparation, presentation and service of Food and Beverage products to ensure highest quality at all times.
• Ability to work under pressure and meet deadlines
• Ability to work longer hours with prolonged period of standing.
• Ability to work on weekend and public holiday

Roles & Responsibilities

Job Responsibilities:

• Oversee and manage the designated outlets and its operational and manpower planning

• Involving team members recruitment and hiring

• Involved in employees' disciplinary issues and outlet manpower needs

• Develop, motivate and retain subordinates, especially the high performers, to help them achieve and excel in the required quality and productivity target set

• Ensure all operation’s standard operating procedure (SOP) are in compliance with the company

• Ensure the outlets are in line with strict hygiene, health, cleanliness and workplace safety guidelines

• Handling or dealing with customer feedback, complaint

• Well versed in menu and operations, train and lead the team to achieve higher performance

• Perform other ad-hoc duties or projects assign as required or requested.

• Able to work with long working hour, weekend and public holiday

• 6 days working/ week and able to work with rotating shift

• Understand customer needs and offer solutions and support
• Organize and coordinate sales representatives schedules
• Research potential leads from business directories, web searches, or digital resources
• Recruit, hire, and train new sales representatives
• Receive and report on all sales leads
• Supervise sales representatives and assistants
• Answer potential customer questions and follow-up call questions
• Work with sales team when closing sales
• Track weekly, monthly, and quarterly performance and sales metrics
• Meet all sales quotas and goals
• Assist sales representatives and team to meet and exceed goals

COMPANY

PIF Capital is a boutique consultancy firm dedicated to helping small and medium-sized businesses worldwide fast-track their business growth using capital mechanisms. With over a decade of experience, we have engaged with numerous SMEs, enabling us to identify common challenges and pain points. This wealth of knowledge allows us to tailor our programs specifically to guide and mentor aspiring SMEs, preparing them for their transformative journey towards Capital Entrepreneurship.

We are expanding rapidly regionally and we look forward to having additional aspiring marketing personnel to be part of our growing strong team!

CRITERIONS

● Achieve monthly sales target

● Deep understanding of product knowledge (comprehensive training is provided)

● Believer and confident in selling innovative products

● Weekly Sales reporting

● Passionate in helping SMEs

● Team player

COMPETENCIES

● Strong cold calling ability

● Strong staging ability

● Strong sales closing ability (no hard sell/close, needs’ based)

● Hunter and farmer orientation

● Strong communicator/presenter/convincer (clear and precise manner)

● Sharp and sensitive in dissecting customer’s pain points

● Solution provider (toward customers/management)

● Objective and task oriented

CHARACTER

● Can Do + Relentless + Never Give Up

● Self-Motivated + Energetic

● Resourceful + Creative

● Relish challenges + Open-minded

● People person + Relationship builder

● Charismatic + Influencer

● Fast + Empathy skill

● Discipline + Structured

CREDENTIALS

● Proven Grade A Salesmanship

● 5 -7 years of direct sales experience, preferably serving SME owners directly

● Strong SMEs network (preferably)

● Proven achievement and experience in high commission remuneration set-up

● Tertiary certificate (preferred), welcome aspirers who have strong experience and track record with no tertiary certificate

COMPENSATION

● Basic + Commission + Incentives + Bonus + Employee Share option

CAREER

● Promotion pathway; Senior Management of a listed company

● Acquire Skills; Management, Leadership, Mentorship

● Acquire Know-how; Business Model (Scalable & Sustainable)

● As Capital Entrepreneur, Entrepreneurship environment & development

APPLICATION

Interested candidates do send us your resume via WhatsApp or Telegram to 87141919 or email to [email protected]

Marketing Manager Job Description

We are seeking an innovative marketing manager to promote our company's brand and services. In this role, you will be optimizing our marketing strategies, managing the marketing department's budget and staff, as well as preparing forecasts.

To ensure success, you will need extensive knowledge of marketing strategies and the ability to identify new business leads. An outstanding marketing manager will be someone whose expertise translates into increased brand awareness and profitability.

Marketing Manager Responsibilities

• Evaluating and optimizing marketing and pricing strategies.
• Analyzing market trends and preparing forecasts.
• Generating new business leads.
• Develop strategies and tactics to get the word out about our company and drive qualified traffic to our front door
• Deploy successful marketing campaigns and own their implementation from ideation to execution
• Experiment with a variety of organic and paid acquisition channels like content creation, content curation, pay per click campaigns, event management, publicity, social media, lead generation campaigns, copywriting, performance analysis

· Produce valuable and engaging content for our website and blog that attracts and converts our target groupsS

· Build strategic relationships and partner with key industry players, agencies and vendors

· Prepare and monitor the marketing budget on a quarterly and annual basis and allocate funds wisely

· Oversee and approve marketing material, from website banners to hard copy brochures and case studies

· Measure and report on the performance of marketing campaigns, gain insight and assess against goals

· Analyze consumer behavior and adjust email and advertising campaigns accordingly

Marketing Manager Requirements

· A Bachelor’s degree in marketing, business or any other relevant field

· Sound understanding of marketing fundamentals and tactics

· Creative thinking and problem-solving ability

· Leadership and project management skills

· Knowledge of digital marketing and social media marketing strategies

· Excellent verbal and non-verbal communication skills

· Proficiency with marketing tools and software

· Proficient in marketing research and statistical analysis

· The ability to work under pressure.

· Availability to work within opening hours (e.g. evenings, holidays, weekends).

A finance manager is hired to support an organisation’s executive management team through financial expertise and strategic decision making. Some of the critical responsibilities of a financial manager include: It is necessary to keep enough cash and liquidity to meet the requirements of a business. A firm can raise funds through equity and debt.

JOB REQUIREMENTS

· Perform a variety of advanced financial analyses to determine present and forecasted financial health of the company

· Use financial modeling to simulate financial scenarios

· Present potential scenarios and outcomes to management team

· Manage the preparation and publication of departmental and organization financial documents

· Collaborate with management on development and execution of funding strategies

· Examine financial and legal documents to verify accuracy and adherence to financial regulations and acceptable financial principles

· Develop or recommend solutions for problems or situations

• Achieve growth and hit sales targets by successfully managing the sales team
• Design and implement a strategic business plan that expands company’s customer base and ensure it’s strong presence
• Own recruiting, objectives setting, coaching and performance monitoring of sales representatives
• Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs
• Present sales, revenue and expenses reports and realistic forecasts to the management team
• Identify emerging markets and market shifts while being fully aware of new products and competition status

• Coordination of Rehearsals: Organize and manage rehearsals, ensuring that actors and crew are aware of schedules and any changes.
• Cue Management: Call cues for lighting, sound, props, and scene changes during performances, ensuring precise timing.
• Script Management: Maintain an updated script with all blocking, cues, and technical notes, also known as a "prompt book."
• Communication Hub: Serve as the central point of communication between the director, cast, crew, and technical teams.
• Technical Rehearsal Supervision: Oversee technical rehearsals, coordinating lighting, sound, and set changes to ensure everything runs smoothly.
• Props and Set Management: Ensure all props, costumes, and set pieces are in place and functioning correctly before and during the performance.
• Health and Safety: Ensure that the stage and backstage areas are safe, enforcing health and safety protocols for the cast and crew.

Role:

- Team Leader: Lead and manage a team of sales representatives or account managers.

Strategy Development: Develop sales strategies and plans to achieve company sales targets and objectives.

- Customer Relationship Management: Build and maintain relationships with key customers, clients, and stakeholders.

- Performance Management: Set sales targets and KPIs for the team and monitor performance against goals.

- Training and Development: Provide training, coaching, and mentorship to the sales team to enhance their skills and capabilities.

- Forecasting and Planning: Forecast sales trends, analyze market data, and develop sales forecasts and budgets.

- Sales Process Optimization: Streamline and optimize the sales process to improve efficiency and effectiveness.

-Reporting and Analysis: Monitor sales metrics and performance indicators, and prepare regular reports for management.

Responsibilities:

- Setting Sales Targets: Set ambitious but achievable sales targets for the team based on market analysis and company objectives.

- Sales Planning: Develop comprehensive sales plans and strategies to guide the team in achieving their targets.

- Sales Coaching and Training: Provide ongoing training, coaching, and development opportunities to improve the skills and performance of the sales team.

- Performance Monitoring: Monitor individual and team performance against sales targets and KPIs, and take corrective action as needed.

-Client Relationship Management: Build and maintain strong relationships with key clients and customers to ensure high levels of satisfaction and retention.

- Market Analysis: Conduct market research and analysis to identify new opportunities, market trends, and competitive threats.

- Working hours 9pm to 3am, may include weekend and public holidays

-Develop comprehensive marketing strategies aligned with the company's overall objectives and target market. This involves conducting market research, analyzing consumer behavior, and identifying opportunities for growth.

-Monitor industry trends, competitor activities, and market conditions to identify opportunities and threats. Use market insights to inform marketing strategies and tactics.

-Collaborate with product development teams to understand customer needs and preferences. Provide input into product development and innovation initiatives to ensure products meet market demand.

-Develop and oversee the creation of marketing collateral, including advertising materials, brochures, websites, and presentations. Ensure that all communications align with the brand's voice and messaging.

-Develop marketing budgets and allocate resources effectively to maximize ROI. Monitor expenses and track marketing spend against budgetary targets.

-Lead and mentor a team of marketing professionals, providing guidance, support, and professional development opportunities. Foster a collaborative and innovative work environment.

• Achieve and exceed assigned personal / company sales targets.
• Experience in handling & closing high ticket sales.• Brand Advocacy: Promote and represent the ONLY brand with passion and a deep understanding of all our services, effectively communicating our value to clients.
• Sales Performance: Achieve and exceed assigned personal and company sales targets, leveraging your experience in handling and closing high-ticket sales.
• Operational Oversight: Ensure the efficiency and profitability of the outlet by overseeing daily operations, including devising sales plans and managing customer care and administrative programs.
• Inventory Management: Assist in inventory management to ensure optimal stock levels and availability.
• Customer Relationship Management: Actively follow up and maintain strong after-sales relationships with customers, ensuring high levels of satisfaction and exceptional service experiences.
• Team Leadership: Guide and lead the team to meet and exceed their monthly targets, fostering a cohesive and motivated work environment.
• Continuous Learning: Stay updated with the latest technologies and devices, demonstrating a commitment to continuous learning and improvement.
• Treatment Expertise: Perform face, skin, body, hair, and scalp treatments with excellent skill and service attitude, making professional recommendations on products, treatments, and packages.

The warehouse manager supervises all activities of that facility, which often involves overseeing team performance, expediting the receiving and shipping of goods, and ensuring efficient, organized storage.

By streamlining all warehouse activities, this detail-oriented leader can help drive overall profitability and customer satisfaction.

· Analyze shipment logs

· Review timeliness of scheduled deliveries

· Track inventory levels

· Order new supplies in a timely manner

· Constantly work to improve processes

· Make suggestions for productivity improvements

· Optimize employee workflow

· Determine and track most important warehouse KPIs

· Ensure that facility equipment is properly maintained.

· Communicate and collaborate with other team members

· Train, guide and evaluate new warehouse workers.

· Track expenses related to fuel, storage, and truck maintenance.

About Us: Join NETWORK COURIER, a leading company dedicated to excellence Services. We are looking for a detail-oriented AdminIstration Manager to ensure the seamless operation of our administrative functions.

Who we want:

• Service-oriented team members who always lend a hand and who have the sophistication, poise and confidence to support the team and clients
• Exceptional achievers who thrive in a fast-paced environment and enjoy the challenge of working with a variety of individuals and varying schedules
• Sophisticated communicators who quickly build rapport and engage others in conversation, leaving a lasting impression on clients and associates
• Master multitaskers with the flexibility and intuition it takes to prioritize quickly changing needs — and the discipline to remain focused on the details
• Resourceful problem solvers who can anticipate, troubleshoot and resolve issues and create systems for future efficiency and service

What you need:

• Minimum of a Diploma required
• Five+ years of office administrative managers position role.
• Proven proficiency in Microsoft Word, Excel, PowerPoint and Outlook required
• Strong written and verbal communication skills required

What we offer:

We create exceptional workplaces, starting with our own. We focus on developing your strengths — what you do right, rather than what you do wrong — and helping you be engaged at work.

Why Join Us:

• Be a part of a growing company with a supportive and collaborative culture.
• Enjoy opportunities for professional growth and development.
• Competitive salary and benefits package.

Agencies : We are not partnering with agencies for this role nor will we accept unsolicited résumés or be responsible for any fees or expenses related to such unsolicited résumés and/or applicants.

Application Process: Interested candidates should send their resume via ( Whatsapp - 97296933) with the subject line "Application for Administration Manager.

About The Job

This is a part-time role on full commission based salary structure. The ideal candidate is a motivated, self-starter, well-organized individual who has a deep understanding of prospecting and developing strong relationships with customers.

Responsibilities

• Make outbound sales calls to prospects
• Ensure all leads are followed up and moved through the various levels of a sales cycle with ultimate goal, being of closure
• Up and cross sell each opportunity for maximum margin return and differentiation.

Qualifications

• Fluent in English and Chinese
• At least 3 years' experience in Sales
• Strong business acumen
• Have a strong understanding of business service and the business needs of the clients
• Excellent written and verbal communication skills
• Opportunity closing skills

• Good knowledge and experience of condominium and deep basement construction.
• Manage the site technique team (BIM, C&S, M&E, Archi) to deliver the outcome timely and with good quality. Maintain design program by managing interfaces and monitoring progress, coordinating activities, resolving, or coordinating conflicts and issues in design packages.
• Co-ordinate design related matters with Consultants and Clients. Resolve technical problems for project team.
• Work out the shop drawing (mainly RC and Archi drawing) submit schedule and manage the submittals in orderly manner. Technical proposal composing.
• Ensure optimize design solutions in compliant with construction standards, regulatory framework, contractual specifications and buildability requirements.
• Ensure the construction team clearly understand the content and requirements of the latest drawings and requirements
• Attends Progress Meeting, Technical Meetings, Coordination Meetings, Site Meetings, etc.

Responsibilities:

• Continually meeting or exceeding sales quotas.

• Supervising and guiding the sales team as well as providing incentives to motivate staff to achieve sales targets.

• Monitoring the performance of the sales team.

• Ensuring that the store is clean and well-maintained at all times.

• Building and maintaining good working relationships with customers.

• Identifying opportunities and strategies to increase sales.

• Regularly attending sales meetings and training sessions.

• Ensuring that the store is adequately stocked with company products.

Requirements:

• Proven experience in sales and customer service.

• Proficient in all Microsoft Office applications.

• The ability to work in a fast-paced environment.

• Excellent problem-solving skills.

• Strong management and leadership skills.

• Effective communication skills.

• Exceptional customer service skills.

ClearSK manages the award-winning ClearSK® chain of medi-aesthetics clinics island-wide in Singapore and overseas branches in Shanghai /Suzhou. As a Singapore leading aesthetics chain, it will be a great opportunity for you to grow and learn in a multi-disciplinary environment with medical and management professionals. You will find yourself working in a challenging environment, where your capabilities will be developed to the max.

To fit in with our culture of excellence, we look for only the F.I.T.: Fast, Innovative and Trainable as well as commitment, integrity and professional skills.

Responsibilities

You will report to the Business Centre Branch and HQ. Your primary responsibilities are to provide customer service and perform branch administration.

• Attend to customer’s incoming calls, SMS and Whatsapp messages
• Issuance of invoices for different branches
• Update of customer information on internal database
• To support sales consultants by securing appointments
• To place outbound cold calls and provide good customer services
• To keep our customers informed on the latest update and ongoing promotions
• To be inquisitive and sensitive towards customers’ requirements and concerns over call
• Other administrative duties as assigned from time to time
• Reports to head of department and senior operation manager

Role Requirement

· Suitable candidate should possessed ‘A’ Levels or Diploma and above

· 1 years relevant experience from service industry such as retail, healthcare, hospitality, airlines and spa & beauty including nursing and allied health diplomas advantage.

· Students & Fresh Grads are welcome too.

· Able to handle English and Mandarin speaking customers with proven Sales and Customer Service ability.

· Comfortable using computer and IT systems.

· A responsible and good team player with passion and ability to learn continuously to achieve professional excellence in aesthetics.

· Able to work on some weekdays and Saturdays.

Benefits

• Career Progression for driven individuals
• Flexi-work plans available for Part-time, 3 months Contract based (renewable)
• Convenient working locations
• Able to work from home for well-trained staff

APPLICATION PROCESS:

Should you wish to be considered for shortlisting, please complete the attached Google Form at the link below prior to submitting your application on MyCareersFuture. It only takes 3 to 4 minutes to complete:

https://forms.gle/ZdnDCJYqZ916n8iQ7

Please be advised that only candidates who have completed the form and are subsequently shortlisted will be notified.

An exciting opportunity has arrived at The Garcha Group, Singapore’s luxury boutique hotel group with four hotels in Singapore, all of which are franchised under Marriott International—the world’s largest and most prestigious hotel company.

Marriott Hotels:

· Duxton Reserve Singapore, Autograph Collection

· Maxwell Reserve Singapore, Autograph Collection

· The Vagabond Club, a Tribute Portfolio Hotel

· The Serangoon Club, a Tribute Portfolio Hotel

Restaurants & Bars:

· Yellow Pot, Anouska's (Duxton Reserve)

· Shikar, Cultivate Cafe, Isabel Bar, Officers’ Mess Polo Bar (Maxwell Reserve)

· The Whiskey Library & Jazz Club, Sharab aur Kebab (The Vagabond Club)

· GupShup (The Serangoon House)

Garcha Group Benefits:

· As an associate of a Marriott hotel, you, your parents or parents-in-law, children, spouse/domestic partner, and siblings are eligible for discounts on F&B and room rates in 8,700+ hotels worldwide

· As an associate of a Marriott hotel, you have access to the “Global Learning + Development” tool which creates for you personalised learning experiences designed to help you thrive in your Marriott career journey

· Comprehensive health insurance plan with Raffles Insurance with the option to upgrade at subsidised corporate rates

· 2-night yearly staycation including all meals and beverage (incl. alcoholic) in any of the four Garcha Group hotels in Singapore

· 20% off food & beverage at Garcha Group restaurants and bars and all Marriott hotels

TASKS & RESPONSIBILITIES

• Personally and frequently verify that the guests receiving the best possible restaurant service (breakfast, lunch, executive lounge, dinner, Bar, Events).
• Ensure restaurants have the correct “vibe” at all times; ensuring the sound, light, look of everything, including staff look/uniform/attitude reflects the brand.
• Ensure Marriott L&D and Lobster Inc training is completed constantly (learning never stops).
• Communicate politely and effectively with the culinary team.
• Entertaining guests in a consistent, professional and positive attitude.
• Maintain high standards of sanitation and cleanliness per Singapore Government and Marriott Standards.
• Monitor the quality and quantity of all food and beverage items served.
• Inventory management and reporting routinely.

Technical Team Leadership

Lead the technical team by assigning tasks, monitoring project progress, and providing guidance.

Recruit, train, and develop team members to enhance overall team capabilities.

Project Management

Plan, execute, and manage technical projects to ensure timely and high-quality delivery.

Collaborate with clients, vendors, and internal teams to define requirements and resolve issues.

Technical Support & Innovation

Oversee the planning and optimization of the company’s technical architecture to ensure system stability and scalability.

Stay updated with the latest technologies and trends to drive innovation and continuous improvement.

Problem-Solving & Decision-Making

Provide strategic technical direction and make data-driven decisions to overcome challenges.

Ensure the alignment of technical strategies with business objectives.

Main Tasks:

· Client Relationship Management

· Account Growth & Retention

· Coordinate with Internal Teams

· Marketing, Sales Support and Upselling

· Reporting & Account Administration

· Problem Resolution

Activities Relating To Main Tasks:

1. Client Relationship Management

· Serve as the primary point of contact for a portfolio of clients, ensuring their satisfaction and maintaining a positive relationship.

· Act as the liaison between the client and internal teams (e.g., commercial group, project/engineering group, business support group, operation group).

· Understand clients' business needs and objectives, and provide tailored solutions to meet those needs.

· Building relationships with key influencers of clients.

2. Account Growth & Retention

· Identify opportunities for account growth by understanding client needs and proposing new services, products, or solutions.

· Work with clients to resolve any issues or challenges they may face, ensuring the long-term retention of key accounts.

· Monitor IKM’s performance to account and provide strategic guidance to improve customer satisfaction and service delivery.

3. Coordinate with Internal Teams

· Coordinate with commercial team on the submission of proposal or tender to clients, ensuring deadlines are met and expectations are exceeded.

· Collaborate with internal teams (e.g., project engineering group / operation group) to ensure smooth delivery and execution of client requests.

· Ensure all contractual obligations to client are met or exceeded.

· Coordinate all information / inquiries with internal teams to ensure all resources are available to meet demand.

4. Marketing, Sales Support and Upselling

· Identify and pursue opportunities for upselling and cross-selling additional services or products to clients.

· Prepare and deliver presentations, proposals, and quotations to clients, collaborating with the sales team where necessary.

· Negotiate contract terms & conditions and pricing adjustments as required.

· Promote IKM brand awareness to clients, by online media and offline events.

5. Reporting & Account Administration

· Maintain accurate and up-to-date records of client interactions, including contracts, meeting notes, and communications.

· Acquisition and reporting of market survey information, and project forecast.

· Provide weekly account status updates to clients and internal stakeholders, reporting on account health, project progress, and any issues or concerns.

· Monitor client satisfaction through feedback surveys or direct communication, and implement improvements as needed.

· Participate in weekly sales meetings for IKM Testing.

6. Problem Resolution

· Proactively address and resolve any issues or concerns raised by clients in a timely and professional manner.

· Work closely with project or technical teams to ensure that problems are addressed quickly, and solutions are implemented efficiently.