Responsibilities:

• Address customer inquiries and requests, ensuring their needs are met promptly and effectively.
• Build and maintain trusted advisor relationships with key accounts, customer stakeholders, and executive sponsors.
• Deliver exceptional day-to-day customer service to maintain high levels of customer satisfaction.
• Collaborate regularly with internal teams to discuss progress, identify business improvement opportunities, and fulfill customer needs.
• Generate and present progress reports for clients and internal management.
• Clearly communicate the progress of monthly and quarterly initiatives to stakeholders.
• Forecast and track key account metrics to ensure alignment with business goals.
• Identify opportunities for upselling, cross-selling, and renewals, and communicate these to management.
• Work with the Sales team and management to onboard new customers and develop relationships with existing customers.

Requirements:

• Hold a diploma or degree in a relevant field.
• Possess a minimum of 2 years of experience specifically in IT (SI) sales functions.
• Have extensive experience in IT cybersecurity, network, or infrastructure sales and marketing.
• Strong knowledge of network and cybersecurity in the enterprise and government sectors, as well as familiarity with the local IT market.
• Demonstrate exceptional networking and interpersonal skills.
• Self-motivated and able to thrive in a results-driven environment.

Interested candidates who wish to apply for the advertised position, please click on the apply button

EA License No: 96C4864

Reg. No.: R2094940

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Job Description

• To achieve monthly sales targets assigned by the Director of Sales, Corporate
• Building long term business relationship and analysis on performance of each account.
• Minimum of 20 quality sales contact per week, including sales visits, site inspection and entertainment.
• Familiarization with work process and approval process for rate management of corporate accounts, credit application
• Assist in management of the assigned portfolio for maximum productivity and revenue generated; to craft sales strategies and direct overall sales efforts towards maximizing revenue for Corporate segment.
• To proactively source and develop new corporate business in defined areas and market segments, in line with annual revenue budget
• Work closely with Director of Sales - Corporate to execute pre-agreed strategies that target at corporate business growth.
• Responsible for the development and maintenance of all sales accounts and portfolio assigned.
• Participate in sales calls to acquire new business and increase in market share.
• Represent Worldwide Hotels at appropriate industry events, such as Conferences & Trade Shows.
• Forecast future travel patterns and proved trade feedback to the management.
• Timely submission of monthly & quarterly sales reports to Director of Sales - Corporate
• Any other tasks as and when assigned by Director of Sales, Corporate or AVP Sales

Job Requirement

• Diploma/Degree in Business or Hospitality management or related disciplines
• Minimum 2 years’ experience in a sales capacity or equivalent work experience including development of account portfolio and business development.
• Strong presentation, commercial and communication skills
• Strong influencer and persuader
• A self-driven personality
• Resourceful and goal oriented
• Strategic and tactical thinker - ability to develop strategic sales plans, establish goals and objectives, set performance targets and deliver projects on time
• In-depth knowledge of sales principles and techniques
• Proactive approach to developing and maintaining strong relations with clients and stakeholders including customers’ senior management
• Comprehension of Hotel systems and revenue management principles
• Keeps abreast of changes and assesses trends in market conditions and consumer buying behaviour to create strategies that drive business opportunities
• Flexible work approach, positive and adaptable to changes.

We are looking for a dedicated application manager to join our IT department and take over the supervision of our network and software applications. The responsibilities of the application manager include identifying the best applications for the business's needs, installing the software, and upgrading and repairing the software as needed.

To be successful as an application manager, you should have a strong working knowledge of computer networking and administration, as well as expertise with computer troubleshooting. Ultimately, a top-notch application manager should have excellent technical skills, attention to detail, and the ability to adhere to deadlines.

Application Manager Responsibilities:

• Analyzing business operations and the business's computer systems and determining which software applications could improve efficiency.
• Making recommendations on whether to upgrade the existing systems or install new ones.
• Leading teams of IT specialists in the implementation and upgrading of network hardware and software.
• Monitoring the roll-out of new software applications to ensure there are no problems.
• Troubleshooting and resolving any problems with business application software.
• Creating and overseeing protocols and procedures for the use of any new software applications.
• Training employees on the use of any new software applications and maintaining a good work atmosphere.
• Managing local area networks, installing and maintaining routers, generating email addresses, and creating passwords and backups.
• Creating, executing, and maintaining company databases.
• Maintaining up-to-knowledge of the latest software developments.

Application Manager Requirements:

• A bachelor's or graduate's degree in programming, computer engineering, computer science, or a related field.
• Experience working as a junior IT specialist.
• Broad working knowledge of computer networking, installation, and administration.
• Experience with database management and project management.
• Excellent technical skills.
• Expertise in troubleshooting viruses and other computer problems.
• The ability to remain up-to-date with the latest software developments.
• Strong leadership, management, and customer service skills.
• Great analytical, problem-solving, and communication skills.
• The ability to handle stressful situations.

As Sales Manager, you will be responsible in achieving sales targets in your given local territory. You aspire to drive business expansion, explore and target business growth opportunities.

• You are responsible to identifying customers’ needs and satisfy their requests, respond to their queries in a timely manner and aspire to deliver a positive customer experience.
• Grow our business by building successful, long-term client relationships and contribution to overall sales team and business success.
• Coordinate with inter-departments/vendors/manufacturers to achieve business goals.
• Maintain and update sales reports/forecasts.
• Handle ad hoc assignments given by superior.

Qualifications/Educational Requirements:

• Diploma in Engineering/ Electronics/ Telecommunication
• Dynamic, positive and outgoing personality
• Candidates with cybersecurity/telecommunication/sales experience is welcome.

• Develop and execute business development strategies to expand our presence in the space and satellite market
• Identify and pursue new business opportunities, partnerships, and collaborations
• Build and maintain relationships with key stakeholders, including satellite operators, space agencies, governments, and industry leaders
• Conduct market research and analysis to stay informed on industry trends, competitors, and emerging technologies
• Collaborate with cross-functional teams (sales, marketing, product) to develop tailored solutions for customers
• Negotiate and close deals, ensuring revenue growth and profitability
• Represent the company at industry conferences, trade shows, and networking events

Responsibilities

• Identify, design, architect and provide information technical solutions for customers in support of implementation.
• Ensure all configuration conforms to high levels of performance, security, scalability, maintainability, and appropriate reusability and reliability upon deployment, aligning to design documentation specifications
• Ability to codify or implement/deploy configurations with the principles of automation by default in new projects with proper documentations will be advantageous
• Drive and maintain conceptual integrity of the solution design that addresses client’s business objectives and needs in order to create differentiated value propositions
• Constantly explore new solutions and technologies, integrate learning and recommendations into the development process
• Participate in Cloud Migrations for VMs using tools like CloudEndure, Azure Migrate with more than 20 VMs migration or Databases would be preferred
• Collaborate with team members to engage clients in operational meetings, discussions, process betterment and contribute to optimisations for the client’s environment
• Maintain technical skills, certifications and knowledge of market trends and competitive insights; collaborate and share with the technical community specifically in the cloud space
• Ability to resolve issues with proper resolution/documentation technically and SLAs is required for this role

Requirements:

• Professional Experience between 3 - 6+ years of success in operational/administration and deployment/migration projects in Cloud Environment
• Problem Solving. Ability to solve customer problems through cloud technologies
• Collaboration and Communication. Acknowledged helping to provide solutions to issues collaboratively, resolving conflicts and ensuring follow through with proper follow up and closure.

Technical

• Strong technical experience with cloud infrastructures, migrations, and technology management preferred
• AWS Solution Architect Associate Certification will be advantageous.
• AWS Cloud Practitioner Certification or Azure Certified Administrator or Fundamentals is required

Interested applicants, please Email , and look for

Jensen Fang Lifa

Recruit Express Pte Ltd

EA License No. 99C4599

EA Personnel Registration Number: R2197080

We regret that only shortlisted candidates will be contacted.

Assistant Account Manager (Sales-Focused) is responsible to support the Account Manager in managing client relationships and ensuring account satisfaction. This involves assisting with client enquiries, preparing sales presentations, and processing orders. The role includes administrative duties like scheduling meetings and maintaining accurate records. Additionally, the Assistant Account Manager will help to analyse client data, prepare performance reports, and identify opportunities for growth while building and maintaining strong client connections.

RESPONSIBILITIES

• Provide direct support to the Account Manager in all aspects of client management.
• Handling Enquiries, Pre-Qualifications, making Offers and concluding Sales contracts
• Set up order confirmations and purchasing contracts.
• Establishes and maintains relations with new and existing clients, markets.
• Conduct sales and BD activities to meet objectives
• Thinks up and proposes innovative and client-oriented solutions.
• Gather and analyse data related to client accounts and prepare performance reports.
• Identify areas for growth or improvement in account strategies and collaborate with the Account Manager on implementation.
• Build and maintain strong relationships with clients to ensure high levels of satisfaction and account growth

Qualification

Diploma in Sales/Marketing and/or Mechanical Engineering

Experience

• Commercial experience and understanding of B2B processes.
• Good command of English language
• Knowledge and understanding of our markets and products
• Knowledge of MS Office

General Skills & Attributes

• Strong verbal and written communication to effectively interact with clients and team members.
• Ability to manage multiple tasks and deadlines efficiently, prioritizing workload appropriately.
• Ensuring accuracy in order processing, data analysis, and record-keeping.
• Being proactive and capable of finding effective solutions to client or project challenges.
• Proficient in analysing data, interpreting client needs, and identifying opportunities for growth.
• Being flexible and able to adjust to changing client demands or project requirements.
• A focus on understanding and fulfilling client needs to ensure satisfaction and build long-term relationships.

• Ensure all operations are carried on in an appropriate, cost-effective way
• Improve operational management systems, processes and best practices
• Purchase materials, plan inventory and oversee warehouse efficiency
• Help the organization’s processes remain legally compliant
• Formulate strategic and operational objectives
• Examine financial data and use them to improve profitability
• Manage budgets and forecasts
• Perform quality controls and monitor production KPIs
• Recruit, train and supervise staff
• Find ways to increase quality of customer service
• Knowledge of organizational effectiveness and operations management
• Experience budgeting and forecasting
• Familiarity with business and financial principles

• Supervising a team of retail assistants to ensure smooth operation
• Responsible for the sales of your category of products
• Handle inventory management, housekeeping and merchandising
• Demonstrate outstanding customer service and selling skills, keeping the selling floor stocked with merchandise, assisting in display of merchandise or organizing the selling floor and stock areas.
• Process payments by totaling purchases; processing cash or other credit cards
• Must also be able to deal with customer refunds courteously and professionally

Position Title: Project PDelivery Manager, Implementation of Supply chain Trading and Risk management Platform

Reports to: Direct of Professional Service

When you join Xceler you become part of one of the most dynamic supply chain trading and risk management company. The position is with the solutions implementation team, responsible to deploy the Xceler Saas in the agreed time and effort.

Job Summary

The position sits within the Professional services, a team that is responsible to deploy and custom solution for the client within supply chain trading and risk management.
The Project delivery Manager, collaborate in the SOW, prepares prject plan, hands on understanding of requirements and understand the Xceler platform and help in executin the project end to end.

This role requires a high level of ownership and independence, critical and creative thinking and excellent organizing and communication skills.
Key Responsibilities

• Liaise independently with Sales and Clients to obtain and clarify project requirements
• Communicate regularly with Sales and Clients to gather feedback and arrange necessary actions/follow ups if needed.
• Ensure that clients receive clear, responsive communication to queries relating to the Xceler Project management plan, SOW and other contractual obligations.
• Provide quotes and assist with RFPs, SOW and any contractual documents
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives and agreed timelines, as well as overseeing the entire screening life cycle
• Facilitate training to remote teams and internal team members on screening/remediation practices and procedures
• Responsible for developing methodologies and processes relating to report intake and delivery and client/sales communication in agreement with the Manager & Xceler Product management team
• Perform quality control on any work done by counterparts and project teams
• Track and document KPI’s
• Responsible for planning resources

You Have

• Excellent English verbal and written communication skills
• Hands-on experience working with large project, managing multiple stakeholders
• Handled projects independently along with managing client/sales relationships
• A strong sense of urgency by responding immediately to escalated issues and rapidly changing priorities
• Ability to work in a deadline oriented environment
• An openness to different views and opinions and an appreciation for team diversity

Skills, Experience And Qualifications

• Experience with project management
• Ability to maintain attention to detail and accuracy under pressure situations
• Motivated, results driven and able to work independently and be part of a remote team
• Must be a proactive self-starter who values personal accountability and ownership, and thrives, working under limited direction
• Must have excellent communication skills and the ability to effectively interact with senior management
• Strong problem solving ability coupled with the ability to make decisions autonomously

• Oversee the assigned retail store daily operations to ensure efficiency, quality, service standards and cost-effective management of resources
• To create, update and audit the retail store SOP and ensure that the SOP is observed consistently by the team
• Provide necessary guidance & consultation on incoming stocks and conduct regular stock check to ensure the consistency of all products
• Manage, groom and motivate the team to foster continuous improvement - To assist in staff recruitment selection, on job training, performance management & disciplinary/dismissal issues as required
• Oversee the planning of duty rosters and ensure prudence - Ensure strict adherence to local regulations and labour laws
• Conduct frequent staff performance appraisal exercise when necessary
• Assist in new stores set ups, including planning of the new stall layout and equipment purchase
• Analyse and propose sales & promotional strategies to achieve higher revenue
• Assist to plan, formulate and/or review new products and/or selling price from time to time

Admin Duties

• Organize and maintain office systems (phone system, door access system and etc)
• Handle all correspondence on behalf of the General Manager including that of online submissions of proposals and bids (Gebiz.gov, Sesami, Ariba)
• Support the Design Team in administrative matters (Arrange delivery, Quotation, Purchase Order)
• Develop and carry out and efficient documentation and filling system
• Assist in business licensing activities and Corppass administration
• Assist in company insurance renewal

Finance Duties

• Manage billings and close monitoring & follow up on customer collections
• Ensure that receipts and payments are processed accurately
• Perform month end closing process including journal entries preparation, balance sheet and bank reconciliations
• Deliver accurate and timely monthly financial reporting for management
• Ensure financial records are maintained in compliance with specified policies and procedures
• Update and maintain fixed assets register
• Prepare monthly reconciliation and quarterly GST submission
• Financial planning and cash flow management
• Liaise with auditors, tax agents, and other consultants for audit/financial & banking matters

HR Duties

• Handle Work Pass, S Pass, and E pass online application for foreign employee Admin Duties

Requirements:

• Degree or Diploma in Accountancy or related discipline (ACCA/CPA/CA qualifications are an advantage)
• At least 3 years of relevant working experience with experience in full set accounts
• Knowledge of accounting AutoCount will be an added advantage
• Proficient in Microsoft Excel skills
• Possess initiative and the ability to multitask
• Good team player and able to work independently in a fast-paced environment to meet deadlines
• Proficient language - English & Chinese

Digital Product Manager

Key responsibilities:

· Drive the full product cycle from start to finish from Conceptualization through requirements gathering, design, development, testing and launch.

· Collaborate closely with clients, stakeholders and technical teams to create project roadmaps and monitor progress to ensure milestones are met. Be the bridge between clients and the internal team ensuring everyone is aligned and informed.

· Conduct market research, analyze competitor products and propose innovative product strategies.

· Create detailed product specifications, user stories and functional requirements.

· Work with development teams to ensure projects are on track while ensuring top-notch quality standards are consistently met.

· Analyze user feedback and product metrics to continuously optimize and improve products.

· Evaluate and integrate AI technologies into products to enhance user experience and functionality.

Key requirements:

· Bachelor’s or Master’s degree in Computer Science, Information Systems or related fields.

· Proven track record of successful digital product management with 5+ years of experience in the financial industry.

· In-depth understanding of financial industry, business processes, regulations and market trends.

· Strong analytical and problem-solving skills to analyze user data and derive actionable insights to drive product decisions.

· Excellent communication and interpersonal skills with ability to collaborate effectively with cross-functional teams.

· Strong understanding of digital product development methodologies such as Agile or Scrum; experience in AI or machine learning product development.

· Relevant certifications such as PMP, CBAP or financial industry professional qualifications.

No of vacancies: 3

Salary Range: S$7000 – S$11000

As a Shift/ Assistant Restaurant Manager, you will:

• Manage day-to-day operations independently within budgeted guidelines
• Always delivering high-quality food and beverage products
• Responding efficiently and accurately to feedback and complaints
• Prepare employee schedules and ensure sufficient staffing for all shifts.
• Generating sales and meeting targets through proper execution of marketing strategies
• Hire, train, and retain team members
• Maintain Standards and Standard Operating Procedures for store operations
• Responsible for inventories and stock-taking activities
• Regularly inspect equipment to ensure they are maintained well and in good working order
• Comply with F&B safety and hygiene policies and procedures

We are looking for people who have:

• Min NITEC with 2 years of working experience in the F&B industry as a supervisor or in other industries
• Diligent team player passionate about F&B operation
• Good communication and leadership skills
• Ability to handle multiple tasks
• Working knowledge of MS Words /Excel and Email
• Determined and capable to work under pressure in a fast-paced environment

Benefits

• Annual Leave
• AWS and Various Incentives (T&C will apply)
• Free Duty Meals & Staff Discount
• Medical Benefits
• Insurance Coverage
• Training & Development
• Career Progression
• Long Service Awards

1. Operational Management:

• Daily Operations: Oversee the day-to-day operations of the fitness centre, ensuring everything runs smoothly and efficiently.
• Facility Maintenance: Ensure the facility, including equipment and amenities, is well-maintained and in good working order.
• Health & Safety Compliance: Implement and enforce health and safety standards, including regular inspections and emergency procedures.

2. Staff Management:

• Recruitment & Training: Hire, train, and manage staff, including fitness instructors, administrative personnel, and support staff.
• Scheduling: Develop staff schedules and ensure adequate coverage during peak times and special events.
• Performance Management: Conduct performance reviews, provide feedback, and address any issues related to staff performance or behavior.

3. Customer Service:

• Member Relations: Address member inquiries, concerns, and feedback to ensure high levels of customer satisfaction.
• Membership Sales: Oversee membership sales, renewals, and retention strategies. Work on increasing membership numbers and managing promotions.
• Program Development: Develop and manage fitness programs, classes, and events that meet the needs and interests of members.

About the Company:

Tencent is a leading global technology and entertainment company focused on connecting people and developing innovative products and services. Founded in 1998 and publicly traded on the Hong Kong Stock Exchange since 2004, Tencent’s communication and social services connect more than one billion people around the world. Tencent also connects and engages people through entertainment. Tencent develops and publishes some of the world's most popular video games and operates one of the leading music entertainment and TV/film streaming platforms.

Tencent has been recognized as one of the World’s Best Employers (Forbes, 2023), World’s Best Companies (Time, 2023) and World’s Most Admired Companies (Fortune, 2022). The company’s commitment to corporate responsibility and sustainability is recognized by numerous lists, ratings and engagements, including the Dow Jones Sustainability World Index, Sustainalytics ESG Risk Rating, and the United Nations Global Compact(UNGC).

About the Role:

As a Trust & Safety Manager, you will be tasked with working collaboratively and cross-functionally with other team members and colleagues dedicated to maintaining a safe and respectful online environment for our users. We are looking for the right candidate with the experience, passion, and creativity to identify opportunities to promote trust and ensure the highest-level of user safety in our products and platforms, including for our video game offerings.

Job Responsibilities:

• Participate and contribute to the ongoing development and enhancement of Trust & Safety policies and workflows, including issue discovery, strategy formulation, and effective risk management measures.
• Employ a data-driven approach to analyze key operational metrics and identify platform and market-based trends with solutions that address such risks.
• Foster close collaboration with cross-functional partners, internal and external stakeholders, and senior leadership to continually improve procedures and policies based on emerging trends and challenges, and to ensure compliance with all laws, policies and processes.
• Participate in team meetings, training sessions, and workshops to enhance skills and knowledge.

Qualifications and Requirements:

• Minimum of 3 to 5 years of industry experience, with at least 2 years of experience in either trust & safety, privacy, compliance, or similar functions;
• Experience working with international partners across different time zones and cultures, including working on legal or regulatory compliance obligations;
• Strong project management and communication skills, including the ability to communicate effectively with technical and non-technical audiences;
• Ability to execute quickly with limited guidance on complex, cross-functional projects with multiple working groups, building high-performance team dynamics;
• A driven, self-starter personality that thrives in a fast-paced environment to create positive outcome; and
• Strong preference for background in video gaming, online marketplaces, or social media.

About Aureus Group

Established in September 2013, Aureus Academy is Singapore’s leading music school with over 18,000 students enrolled in our school. Aureus Academy specializes in providing individually tailored piano lessons, violin lessons, drum lessons, voice lessons, and more to students of all ages and abilities.Aureus has transformed a traditional brick-and-mortar service into a cutting-edge business featured in Forbes, Business Times, Straits Times, and Channel News Asia. Aureus Group, the parent company of Aureus Academy, has been ranked 4th in the “Singapore’s Fastest Growing Companies” survey conducted by The Straits Times and Germany-based global research firm Statista.

Company Vision

The Aureus Group’s Mission/Vision is to become the undisputed leader of Creative Arts Education globally by Sep 2025 and to make Aureus the first brand/activity of choice in any market or segment we operate in.

Job Responsibilities

1. Performance Enhancement and Feedback- Regularly evaluating the front desk team's performance in providing excellent service, effective customer communication, sales proficiency, positive customer experiences, professional conduct, and packaging through a 360-degree feedback loop involving various stakeholders for centre under their purview.
2. Enhance Centre Experience- Administering and overseeing logistical and facilities maintenance operations to ensure a seamless and well-maintained working environment, comparable to a 5-star hotel experience. This encompasses upkeep, cleanliness, and overall experiential quality.
3. Sales and Growth- Achieve assigned monthly lead generation, sales/ enrolments and lead-conversion targets, in addition to any other targets that may be set by the management in relation to centre growth. Cultivate team members through effective on-the-ground mentoring and ensure they achieve their individual management-assigned targets
4. Workplace Culture and Etiquette- Promoting a positive work environment aligned with company values. Execute initiatives to address challenges and organize staff welfare events, aiming to achieve a target employee satisfaction index score.
5. Customer Relationship Management- Ensure customer retention by promoting adept problem-solving skills and upholding high service standards among team members. Drive the team to do their very best in finding optimal solutions that align with both customer needs and company objectives, with the ultimate goal of reaching a target customer satisfaction index score.
6. Communication and Transparency- Ensuring consistent and aligned communications with the company's core values across all channels. Proactively communicate any issues or potential concerns to the management team to foster a collaborative and responsive approach.
7. Aureus Curriculum System- Guaranteeing the full adoption and attainment of set goals for the Enigma system by ensuring compliance with all directives.
8. Documentation and Reporting- Tracking and reporting team evaluations, development, and improvement plans.
9. Ad- Hoc- Performing and fulfilling additional duties as assigned by the Management.

Hiring Criteria

• The applicant should have a minimum of 2 years of experience in the related field and at least 1 year in a team-leader position.
• The successful applicant must be available to work on both weekends, with two weekdays off days.
• We are looking for individuals with a strategic mindset and the ability to think critically in various sales situations.
• Strong verbal and written communication skills are essential for effective collaboration and leadership.
• Goal-driven individuals with the ability to focus and prioritise tasks that drive the growth of the centre
• The applicant must have a strong commitment to compliance and ethical business practices, ensuring adherence to industry regulations and company standards.

Perks & Packages

• Work Incentives of up to $1,400* per month
• Medical and Insurance Coverage
• Worklife and Wellness including 14 days of Annual Leaves and Sick Leaves
• In-House Learning, Development, and Training are provided
• Professional Career Development Opportunities
• Complimentary Music Lessons
• Vibrant and Supportive Company Culture
• Work Equipment including IT Devices is provided

About Aureus Group

Established in September 2013, Aureus Academy is Singapore’s leading music school with over 18,000 students enrolled in our school. Aureus Academy specializes in providing individually tailored piano lessons, violin lessons, drum lessons, voice lessons, and more to students of all ages and abilities.Aureus has transformed a traditional brick-and-mortar service into a cutting-edge business featured in Forbes, Business Times, Straits Times, and Channel News Asia. Aureus Group, the parent company of Aureus Academy, has been ranked 4th in the “Singapore’s Fastest Growing Companies” survey conducted by The Straits Times and Germany-based global research firm Statista.

Company Vision

The Aureus Group’s Mission/Vision is to become the undisputed leader of Creative Arts Education globally by Sep 2025 and to make Aureus the first brand/activity of choice in any market or segment we operate in.

Introduction of the Role

The primary mission for the Assistant Centre Manager is to actively support and contribute to the overall success of the Aureus centre under their purview. Working directly with the Centre Manager, the Assistant Centre Manager plays a pivotal role in executing the established sales strategies and systems. The focus will be on achieving business and revenue growth, elevating customer satisfaction levels, and enhancing employee satisfaction within the assigned centres.

The Assistant Centre Manager drives scalable sales initiatives aligned with divisional goals, fostering a positive environment through proactive collaboration. Primary responsibilities involve driving sales and event management, overseeing day-to-day operations, executing training programs, and providing mentorship to staff. Tasked with optimizing strategies to meet and exceed set goals. The Assistant Centre Manager actively contributes to performance enhancement initiatives, coordinating events and marketing campaigns to maximize growth productivity.

Job Responsibilities

1. Performance Enhancement and Feedback- Regularly evaluating the front desk team's performance in providing excellent service, effective customer communication, sales proficiency, positive customer experiences, professional conduct, and packaging through a 360-degree feedback loop involving various stakeholders for centre under their purview.
2. Enhance Centre Experience- Administering and overseeing logistical and facilities maintenance operations to ensure a seamless and well-maintained working environment, comparable to a 5-star hotel experience. This encompasses upkeep, cleanliness, and overall experiential quality.
3. Sales and Growth- Achieve assigned monthly lead generation, sales/ enrolments and lead-conversion targets, in addition to any other targets that may be set by the management in relation to centre growth. Cultivate team members through effective on-the-ground mentoring and ensure they achieve their individual management-assigned targets
4. Workplace Culture and Etiquette- Promoting a positive work environment aligned with company values. Execute initiatives to address challenges and organize staff welfare events, aiming to achieve a target employee satisfaction index score.
5. Customer Relationship Management- Ensure customer retention by promoting adept problem-solving skills and upholding high service standards among team members. Drive the team to do their very best in finding optimal solutions that align with both customer needs and company objectives, with the ultimate goal of reaching a target customer satisfaction index score.
6. Communication and Transparency- Ensuring consistent and aligned communications with the company's core values across all channels. Proactively communicate any issues or potential concerns to the management team to foster a collaborative and responsive approach.
7. Aureus Curriculum System- Guaranteeing the full adoption and attainment of set goals for the Enigma system by ensuring compliance with all directives.
8. Documentation and Reporting- Tracking and reporting team evaluations, development, and improvement plans.
9. Ad- Hoc- Performing and fulfilling additional duties as assigned by the Management.

Hiring Criteria

• The applicant should have a minimum of 2 years of experience in the related field and at least 1 year in a team-leader position.
• The successful applicant must be available to work on both weekends, with two weekdays off days.
• We are looking for individuals with a strategic mindset and the ability to think critically in various sales situations.
• Strong verbal and written communication skills are essential for effective collaboration and leadership.
• Goal-driven individuals with the ability to focus and prioritise tasks that drive the growth of the centre
• The applicant must have a strong commitment to compliance and ethical business practices, ensuring adherence to industry regulations and company standards.

Perks & Packages

• Work Incentives of up to $1,400* per month
• Medical and Insurance Coverage
• Worklife and Wellness including 14 days of Annual Leaves and Sick Leaves
• In-House Learning, Development, and Training are provided
• Professional Career Development Opportunities
• Complimentary Music Lessons
• Vibrant and Supportive Company Culture
• Work Equipment including IT Devices is provided

Job Responsibilities

• Assist in recruitment process such as job posting, short listing and scheduling of

suitable candidates for interview.

• Onboarding and Offboarding for Employee.

• Coordinate and administer training & development programs including

submitting of claims/training grants to various government agencies.

• Assist in Payroll Processing.

• Work Pass Application, Renewal and Cancellation.

• Booking of air tickets

• Handles matters related to general worker such as dormitory arrangement,

update residential address via MOM OFWAS system, CSOC, Coretrade, levy

waiver, medical checkup for new hire and monthly renewal workers.

• Matters related to MYE application.

• Other ad-hoc duties as assigned by the Management.

Job Requirements

• Min 1 year experience in Human Resources Management,training will be

provided.

• Required language(s): English, Chinese (in order to liaise with Chinese speaking

employee).

• Proficient in Microsoft Words and Excel.

Working hours : 9am to 6pm 5 days week

Cozy envirnoment, attractive medical benefits

No age limit, all are welcome

The Business Development & Operations Manager will be responsible for driving business growth through strategic partnerships and new client acquisition, while simultaneously ensuring operational excellence. This role requires a combination of sales and business acumen with a good understanding of logistics operations, process optimization, and logistics software solution.

The ideal candidate will be a results-driven, self-starter with experience in both business development and operations management within the software and transport logistics sectors.

Key Responsibilities:

Business Development:

• New Business Acquisition: Identify and pursue new business opportunities in logistics software solutions, and automation.
• Client Relationship Management: Build and maintain long-term relationships with key clients, logistics providers, and other stakeholders to ensure customer satisfaction, retention, and upsell opportunities.
• Lead Generation & Networking: Generate leads through industry networking, conferences, and partnerships, targeting large enterprises and logistics companies in need of software-driven solutions.
• Market Research & Strategy: Conduct thorough market analysis to identify new trends, competitive intelligence, and emerging opportunities within the logistics software markets.
• Sales Presentations & Proposals: Lead the development of compelling sales proposals and presentations, tailored to customer needs, demonstrating the value of our software.

Operations Management:

• Supply Chain Coordination: Work with logistics teams to ensure the efficient movement of goods across the supply chain, from warehousing and inventory management to transportation and delivery.
• Vendor & Partner Management: Oversee relationships with third-party vendors, logistics partners, and service providers, ensuring compliance with service level agreements (SLAs) and operational goals.

Qualifications:

• Education: Bachelor’s degree in Business Administration, Logistics, Supply Chain Management, Computer Science, or a related field.
• Experience: 3-5 years of experience in business development and/or operations management, preferably within the software, transport logistics, or supply chain sectors.
• Attributes, Skills & Competencies:
  • Proven experience in driving business growth and acquiring new clients within the software industries
  • Good knowledge of logistics operations, supply chain management, and technology solutions in the transport industry
  • Strong understanding of software solutions related to logistics, including fleet management, route optimization, and warehouse management systems
  • Excellent communication and negotiation skills, both written and verbal
  • Strong leadership skills, with the ability to motivate teams and build effective partnerships across departments
  • Proactive, self-driven, and goal-oriented with the ability to thrive in a fast-paced, results-focused environment
  • Strong problem-solving abilities and critical thinking skills
  • Collaborative, with a hands-on approach to both business development and operational management

Responsibilities:

• Oversee and direct construction projects for piling works and structural steelwork
• Manage multiple projects simultaneously and attend site meetings
• Collaborate with architects, engineers, and other construction specialists
• Review the project in-depth to schedule deliverables and estimate costs
• Comply with legal requirements, building and safety codes, and other regulations
• Adhere to Company Safety Standards
• Coordinate and direct construction workers and subcontractors
• Meet contractual conditions of performance
• Review the work progress daily.
• Plan to prevent problems and resolve any emerging ones
• Obtain permits and licenses
• Analyse, manage, and mitigate risks
• Any other ad-hoc projects and duties as required by the management.

Requirements and skills

• Minimum 5 Years of experience in Construction Industry (Piling Works and/or Structural Steelwork)
• Understanding all facets of the construction process
• Leadership and human resources management skills
• Excellent time and project management skills
• Possess Singapore Class 3 Licence

Work Location: Ang Mo Kio

You will be responsible for monitoring and managing the delivery of Managed Security Services, establishing close engagement with key stakeholders.

Job Responsibilities:

• Build and maintain a trust, in partnership with cross functional teams to provide Managed Security Services.
• Contribute to service improvement reviews with internal teams and recommend service improvement plans.
• Work with Project Managers when required and assist the customer in facilitating the co ordination of any work required (upgrades, replacements and fixes).
• Act as a point of contact for service escalations by the clients.
• Act as the interface for escalations between the Client and SOC and other cross functional teams to resolve issues and attend any escalation meetings, if required.
• Ensure that Managed Security Services personnel are available to support the agreed action plan for the duration of the escalation.
• Documenting, supporting and improving operational processes related to the SOC Client Service Management and Service Delivery.
• Interpretation of security incidents to actionable items and make recommendations to customers.

Requirements:

• Minimum 2 years of experience in customer success roles or experience in a cybersecurity operation center.
• Relevant Cybersecurity Certifications such as CISM, CISSP, GCIH, GNFA, CCSK, CRIST will be an added advantage.
• Familiar with Kill Chain methodology, MITRE Attack, NIST Cybersecurity Framework, ISO 27001 etc.
• Experience in handing customer queries , customer satisfaction, retentions and engagement.

To Apply or find out more information on this role, please email us or send in your updated resume to: [email protected]

Shelly Tan Bee Leng (Reg. No. R2199458)

STAR CAREER CONSULTING PTE LTD (EA License: 20C0353)

Overview of job:

Communication Managers are responsible for analysing data, thinking creatively, and dreaming up innovative strategies to ensure marketing campaigns reach the right target audience in the most effective way possible; and leading his/her team to manage the portfolio of advertisers.

Responsibilities of the role:

• Provide strategic planning & insights, managing all aspects of campaigns and day-to-day requirements of accounts
• Be responsible for the overall planning & implementation from briefing through reporting
• Develop and build strong working relationships with internal teams
• Responsible for mentoring, training, and team building
• Manage vendor relationships
• Work with the Business Director in creating media plans, strategically and efficiently
• Work with the Business Director in setting overall direction for program planning and negotiating strategies
• Initiate creative and business-building ideas
• Oversee plan negotiations and media team activities
• Maintain status reports to ensure efficient workflow in order to meet deadlines and write reports of key meetings
• Lead internal meetings with other departments and call on agency resources to strengthen ideas
• Build a comprehensive media knowledge base and synthesizes the information into ideas
• Staff supervision, training, and development as well as serving as a positive role model with a hard work ethic and vigorously reviewing all work to ensure high quality standard
• Writing and presenting presentations
• Keep consistent track of campaign performance and target (monthly) across all channels, flagging needs for intervention
• Use understanding of campaign and marketplace to contribute ideas for campaign experiments and also prioritise experiments contributed by other team members
• Use understanding of campaign performance to contribute content to campaign wrap-up presentations
• Manage accurate forecasts, media plans, and all key media planning documentation
• Participate and/or lead in business development and pitches

What you will need:

• At least 5-7 years’ experience in media or digital media and brand planning, advertising, marketing, with at least 1 year experience in people/team management
• Proven track record on the execution and development of media and digital strategies for clients
• Working knowledge and effective vocabulary across search, social, display, video, branding campaigns and programmatic media buying
• Ability to provide and meet forecasts of expected return of media investment
• Strong leadership and Strategic Thinker
• Ability to work independently and collaborate in a team environment
• Detail oriented and responsive, deadline-driven with strong reasoning skills
• Proven problem solving skills and ability to think outside of the box
• Strong organizational skills with a keen ability to prioritize and multitask
• Excellent written and verbal communication and presentation skills.
• Ability to work successfully with teams, handling multiple projects and meeting tight deadlines under pressure
• Strong negotiating skills and excellent attention to detail
• Strong relationship building skills which include maintaining positive client relationships
• Strong analytical abilities and quantitative skills, including math proficiency
• Ability to effectively utilise media research and reporting resources
• Experience with Media Research, Planning & Platform Tools (Nielsen, GWI, GA/AA, Google, Meta)
• Technical proficiency, particularly with media systems and MS Excel, Word and PowerPoint

CloudGo is a consulting company that solves business problems by delivering digital workflows that matter. We are one of ServiceNow’s largest and fastest-growing Elite services partners, and due to our rapid growth, we need a Software Development Manager.

As a Software Development Manager, you will be leading teams and supporting projects deploying ServiceNow based solutions for CloudGo clients globally.

As part of the broader project team, responsibilities will include liaising directly with clients to identify and document their requirements and the configuration and development of software to meet those requirements.

The Software Development Manager is also responsible for delivering outcomes for our clients. You will be conducting needs assessments, configuring applications, integrating third-party apps, building, and maintaining relationships, training and ongoing client support and follow-up. You are technically very strong and can work with customers to ensure their business requirements are solved not only through technology but also through people and process solutions.

Besides this, you will also be providing leadership focus for both your team and for the clients that you are supporting.

We Hire for Culture First:

Our people are global go-getters, we look to the long term, we solve for the customer, and we value open, honest, early communication. We believe we don’t exist without exceptional people, so we respect and value them. We pay fair base and at-risk components based on experience and the market.

Other companies give you a job. We give you opportunity.

CloudGo is focused on building a people-focused organization with a long-term culture of excellence. We work hard, we have fun, we innovate and grow talent.

Key Responsibilities

· Investigate, document, and analyse key client organisational processes

· Work collaboratively with the project management team to determine required resources and create realistic timelines

· Maintain an effective client follow-up system to ensure that clients are contacted regarding project progress and overall satisfaction

· Coordinate and execute client training

· Take charge of finding information sources, gathering, and interpreting problem statement, execute analysis and present findings to team members and stakeholders

· Perform and organise ongoing support for customers such as report building, data quality, new integrations, etc

· Contribute to the development of a strategic vision for product development and enhancement

· Design and architecture solutions in appropriate platforms

· Applying in-depth functional knowledge of ITIL and ServiceNow to customer needs and requirements

· Providing advice to customers regarding industry best practices and process methodology

· Conduct analysis, design, evaluation, modification, testing and implementation of enterprise-wide systems across functional areas

· Maintain high customer satisfaction through the delivery of high-quality, timely, and thorough solutions to customer problems

· Maintain high customer satisfaction through the delivery of high-quality, timely and thorough solutions to our clients

· Enhance & increase ServiceNow knowledge by doing continuous learning, training and certification

· Manage and lead a team of employees, communicate company goals, safety practices, and deadlines to the team. Motivate team members and assesses their performance.

· Provides help to management, including hiring and training, and keeps control updated on team performance.

· Own a distinct aspect of project delivery

· Conduct training & workshops

Basic requirements

· 5-7 years of professional experience

· Expert ServiceNow knowledge

· Sound JavaScript knowledge

· Openness to travel

· Tertiary education preferred

Professional qualifications and education requirements

· Extensive work-experience in ServiceNow projects

· Integration project experience

· ServiceNow admin certification (CSA)

· ITSM Experience

· Excellent problem solving & communication skill

· Team lead & project management skill

· Embrace design thinking

Additional preferred skills

· ITIL Foundation Certified

· ServiceNow certified application developer (CAD)

· ServiceNow certified implementation specialist (CIS)

GENERAL MISSION

1. Promote the hotel accommodation (Corporate) and F&B event opportunities for the hotel.

2. To achieve optimal sales based on defined targets at the best possible conditions for the company and Ensure a well-organized and smooth running sales department

RESPONSIBILITIES AND MEANS

• The individual person will be responsible for their coordinating duties as well as administrative functions.
• Maintains and ensure the smooth running operation of all his/her accounts within the commercial section in consultation with the Director of Sales on all matters.
• The individual performs his/her duties within the teamwork defined by the group and hotel norms and by internal regulations as specified by the Director of Sales.
• Ensure all emails correspondence for the entire sales team (DOS + Sales Mgr.) are replied to within the same day; i.e. answer all sales emails during times of the sales team away on sales calls.
• Attend to all incoming sales telephone calls and action accordingly.
• Assist in the packing of materials when required, e.g. Hotel brochures, sales kits. Etc.
• Organize regular client visits in accordance to a predetermined plan.
• Organize and assist with Hotel Site Inspections and Entertainment when required.
• Prepares a tentative monthly schedule record all sales and other related activities for the preceding month.
• Assist in drawing up the marketing plan annually with the Director of Sales by providing market, clients and competitors intelligence.
• Assist the Director of Sales & Sales Manager in completing and submitting “M.I.S. Report” to Accor MIS office, relevant Corporate & Travel Agents production reports, analysis reports on a monthly, quarterly and Yearly basis
• Assist the Director of Sales in issuing Corporate Agreements and Travel Agents Contract Rates to be issued in a timely manner and approved by DOS and GM prior.
• Ensure that all feedback from guests are reviewed and investigated by Director of Sales & Sales Manager, then follow-up action taken.
• Provide reports / analysis for sales as requested by the Revenue Manager

Interested applicants are to send their resume to [email protected]