Responsibilities:

• Attending to customer queries and concerns in a timely manner and professionalism

• Handling Customer Complaint

• Site Visit and meet the clients as needed

• Training and guide the client on how to use our system

• Data entry and card programming

• Process new registration and manage existing records

• Handle calls and register to system accordingly

• Prepare monthly service report and other reports

• Check daily report for enhancement

• Assist user to sign up and basic troubleshooting

• Record and keep track customer feedback and daily reporting.

• Manpower scheduling and check daily attendance

• Recruitment function including posting of recruitment advertisement, sourcing candidates via various platforms, interview, and offer managements

• Update leave application in system

• Coordinate social and recreational activities to promote the team work of the company

• Exercise initiative, discretion and courtesy, as far and as often as possible to inform, update, clarify, explain, solve/resolve issues and collect feedback from existing and potential customers.

• Other duties as assigned from time to time

Requirement:

• Bachelor’s degree in administration/HR/Mechanical Engineer or equivalent.
• Must have experience in both customer service and deployment of manpower.
• Must have working experience at call centre and property/facility management
• Working experience in provision of IT solutions relating to security system will be an advantage.
• Able to do presentation in front of large group of audience.
• Command of MS Office programs and Engineering software (Word, Excel, PowerPoint, Project, AutoCAD)
• Fluent in English
• Willing to work 12-hour shift and 6 days a week.

We are seeking a Research Engineer to join a university-level research centre collaborating with industry. Successful candidates will be involved in a project that is related to 3D Computer Vision.

Key Responsibilities:

• Undertake research and development in 3D Computer Vision.
• Produce research reports and/or publications as required by the funding body or for dissemination to the wider academic community.
• Attend, contribute, and where necessary lead relevant meetings.
• Undertake any other duties relevant to the programme of research.

Job Requirements:

• Bachelor’s Degree in Computer Engineering, Computer Science, Electronics Engineering or equivalent.
• Strong background in machine learning and computer vision.
• Knowledge of scientific or engineering software like PyTorch, TensorFlow, Keras, etc.

Additional criteria:

• Research experience in 3D Reconstruction and/or Novel View Synthesis would be desirable (preferably worked in R&D sector with industrial experience in the project-related field).
• Ability to work collaboratively in a multidisciplinary team.
• Ability and willingness to work some flexible hours.

We regret that only shortlisted candidates will be notified.

1. Billing and invoicing

Perform day to day billing operations.

Generate invoices for posting to customers.

Oversee and manage billing schedules and prompt issurance of invoices to meet both customer expectations and company requirements.

Verify invoice details, by cross referencing with customer's signed contracts / quotations to ensure accuracy, and proactively address any discrepancies or errors to compliance with agreed terms.

Interact with internal and external customers on rates and charges disputes.

Maintain and update accurate records of billing transactions within the system.

Provide accounting support.

Monitor customer accounts for non-payments, delayed payments, or irregularities and take appropriate actions.

Other duties as assigned.

Purpose: To create a Safety First Culture and implement a comprehensive Health and Safety Strategy to manage and reduce workplace risks, protect employees and ensure compliance to all statutory acts and regulations, company safety policies and code of practice by all employees.

Key areas of responsibilities:

• Promote Safety First Culture through safety awareness campaign, toolbox meeting, safety training, townhall meeting and other communication platforms.
• Ensure that all statutory acts and regulations, company safety policies and code of practice are implemented and complied by all employee.
• Work closely with stakeholders to perform and review risk assessments and implement control measures to mitigate risks.
• Develop and conduct safety training programs based on safety work instructions and risk assessments to ensure all employees can work safely.
• Conduct inspections to identify unsafe acts, unsafe conditions, and non-compliance and ensure that all safety gaps are promptly addressed.
• Lead investigations of accidents and follow up on the implementation and effectiveness of corrective and preventive actions.
• Measure, monitor, and report safety indicators to the Safety Committee and Management regularly to facilitate timely interventions if trends are negative.
• Assist the Safety Committee Chairman in organizing monthly meetings to ensure the effective deployment of safety concerns and policies through committee members.
• Liaise with relevant authorities on matters pertaining to workplace health and safety.
• Provide support for internal or external audits related to ISO 9001, ISO 14001, ISO 45001, RBA, and any other customer requirements

Qualifications:

• Minimum diploma in occupational health and safety or a relevant field.
• At least 5 years of experience as a safety officer in a manufacturing environment.
• Must be a Ministry of Manpower registered Safety officer and SCDF registered Fire Safety Manager.
• Proficient knowledge of WSHE legislation and regulations, as well as ISO audit processes.
• Strong communication skills, ability to work as a team player, and capability to work independently.
• Proficient in Microsoft Office (Excel, Word, PowerPoint)

Responsibilities:

• Resolutions for filing of Group companies accounts
• Preparation of Letter of Representations
• Typing support
• In charge of the Department’s stationery and janitorial supplies
• Raise Requisition Order (R.O.) upon request by user
• Manage incoming/outgoing mail/fax etc.
• Assisted in Canon copier meter reading records for A/Cs Dept to charge to respective company’s account for their usage
• Support the in-charge accountants on AP and AR when there is a need
• Fire safety
• Safe management measures, tracking staff working from home and any leaves taken are properly approved.
• Leave management
• Appointment, training and traveling arrangement.
• Records of licenses and vehicle registration details.
• Filing or upload and index documents into Document Management System, and retrieval of documents, as and when required
• Adhoc administration work as and when required.

Requirements:

• Proficient in Microsoft Office
• Working Hours: 8.30 am to 6.00 pm (Friday – 5.30 pm), 5 workdays a week.

School of Electrical and Electronic Engineering is one of the founding Schools of the Nanyang Technological University. Built on a culture of excellence, the School is renowned for its high academic standards and research. With over 3,000 undergraduates students and 1,000 graduate students it is one of the largest EEE schools in the world and ranks 10th in the field of Electrical & Electronic Engineering in the 2024 QS World University Rankings by Subjects.

Today, the School has become one of the world’s largest engineering schools that nurtures competent engineers and researchers. Each year, the School graduates over a thousand students who are ready to take on great ambitions and challenges.

For more details, please view: https://www.ntu.edu.sg/eee

We are looking for a project officer to work on the project titled "Optical Innovations in Stereochemistry: Developing Diverse Optical Strategies for Enantiomer Separation”. The project officer will be working on the development of various optical modalities that will enable the separation and detection of enantiomers. The position requires knowledge in stereochemistry, enantiomers, micro-fluidics, free-space optics and integrated optics.

Key Responsibilities:

• The identification of socially important enantiomers for separation and detection (i.e. Thalidomide).
• Develop chiral optical devices and systems necessary that selectively imparts energy to the desired enantiomer.
• Implement hybrid micro-fluidic/optical flow systems.
• Develop test setups for micro-fluidic/optical test setups.

Job Requirements:

• Bachelor Degree in Electrical Engineering or related field.
• Understanding of photonics devices, and systems.
• Ability to publish in academic journals, and present in conferences.
• Ability to work well in a team, and collaborate with other research groups.
• Knowledgeable in Matlab, and Python.

We regret to inform that only shortlisted candidates will be notified.

Receive, unload, and process deliveries and account for incoming freight based on invoice and receiving reports. Stage merchandise by department, mark appropriately for placement in facility, and deliver merchandise to appropriate department. Verify and track received inventory and complete inventory reports and logs. Reconcile shipping invoices and receiving reports to ensure count accuracy. Receive, store, ship, and deliver incoming and outgoing department packages and mail. Secure the receiving room and its contents, ensuring safekeeping of packages. Follow all national, state, and local hazardous material shipping guidelines and regulations. Ship all out-going mail and packages. Verify quantity and condition of packages upon receipt prior to delivery to guest. Communicate with guest regarding received packages. Maintain accurate tracking system on all shipping and receiving transactions, including receiving guest signatures for received packages. Communicate with proper management regarding any loss or damage with packages.

Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Address guests' service needs in a professional, positive, and timely manner. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Perform other reasonable job duties as requested by Supervisors.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.

Job Description

• As part of a tender proposal team - perform electrical & instrumentation related cost estimation, preparation of commercial price proposals, internal reports, in a timely and effective manner such that quotations are submitted on time
• Attend to queries and clarifications from customers
• Prepare project budgets for project execution

Job Requirement

• Degree/ Diploma in Naval Architecture/ Marine and Offshore / Electrical Engineering, Certificate of Competency (Marine Engineer Officer) Class 1 (Motorship), or its equivalent
• At least 3 years of relevant working experience
• Possess good interpersonal and communication skills
• Able to multi-task and able to work in a fast-paced environment

Working hours & locations:

(Tuas Yard)

Pioneer Sector 1, Singapore 628437

(Islandwide transport provided)

Mon - Thurs: 8:00am - 5:15pm

Fri: 8:00am - 4:30pm

Interested candidates are invited to send us an updated resume with your current and expected salary and earliest availability.

We regret that only shortlisted candidates will be notified.

Please note that your personal data disclosed to Seatrium (SG) Pte Ltd and our groupd of companies, shall be used for the purposes of evaluation, and processing in accordance with our recruitment processes and policies. By providing your personal data, you have consented to the aforesaid purpose under the provisions of the Personal Data Protection Act 2012.

Duties and Responsibilities:

• Handle public complaints and feedback related to project site.
• Prepare letters and notices to communicate with community and residents regarding development of project.
• Implement public relationship programme.
• Arrange and attend meetings on public relation matters with project team where necessary.
• Prepare a monthly report to update on the feedbacks and complaints.
• Maintain good relationship with clients and residents.
• Assist other general administrative support to the project teams.
• Perform other duties as assigned.

Job Specification:

• Diploma or Degree in any field.
• Minimum 3 years’ relevant experience working in a public-facing role.
• Willing to work at site office environment.
• Good communication skills.
• MRT working experience would be an added advantage.
• Independent, possess excellent interpersonal and communication skills and emotional maturity.

About our Company:

We are a leading engineering and construction company based in Singapore. With multifaceted project management capabilities and a strong diverse workforce, we provide a full range of services in engineering, procurement, construction and maintenance of power and industrial plants across the world.

Responsibilities

• Supervise construction works, maintain quality control and ensure that the works are carried out in accordance with the project specifications, design intent, approved drawings and site instructions by the supervising qualified persons
• Ensure that site personnel carry out their work in compliance with the prevailing regulations set up by the building authorities and government agencies of Singapore
• Perform tests to check the quality of materials
• Review project drawings and specifications, and raise any discrepancies and/or potential problems to the appointed Qualified Person and relevant stakeholders
• Attend meeting with qualified persons and relevant stakeholders
• Prepare progress reports
• Work under the control and direction of the appointed Qualified Person(s) when carried out his/her duties for the assigned project
• Any other duties as assigned from time to time

Prerequisites

• Diploma/Degree in Civil & Structural Engineering
• Accredited as a C&S Resident Technical Officer (RTO) by Institution of Engineering Singapore (IES) or Association of Consulting Engineers Singapore (ACES)
• Certificate in BCSS (Building Construction Safety Supervision) or other similar construction-safety certification
• Minimum 2 years of experience as a Resident Technical Officer (RTO)
• Able to read and interpret architectural drawings and details of construction projects
• Candidates with experience working in live plant conditions have added advantage
• Project Location: Jurong Island (Transport will be provided at designated pick-up points)

Company Background

Guangdong was established in 1987 and mainly deals with dried fruits, agricultural products, grain products, sauces, moon cake fillings and a wide variety of food products. We are a professional and experienced wholesaler and food supplier, supplying quality food to local retail shops and to the F&B industry.

Core Responsibilities:

· Answering product and service questions

· process orders, prepare correspondences, and fulfill customer needs to ensure customer satisfaction

· Work closely with internal stakeholders to ensure timely, effective, and efficient service to customers.

Requirements:

· Proficiency in mandarin to liaise with mandarin speaking associates

· Good communication and interpersonal skills

· Prior working experience in a call center environment is welcomed.

Additional Info:

· Office located at Jurong (Toh Guan)

· Monday to Friday 8am – 5pm, Alternate Saturdays 8am – 2pm

· Salary $2500 -$2800

Duties and Responsibilities:

• Handle public complaints and feedback related to project site.
• Prepare letters and notices to communicate with community and residents regarding development of project.
• Implement public relationship programme.
• Arrange and attend meetings on public relation matters with project team where necessary.
• Prepare a monthly report to update on the feedbacks and complaints.
• Maintain good relationship with clients and residents.
• Assist other general administrative support to the project teams.
• Perform other duties as assigned.

Job Specification:

• Diploma or Degree in any field.
• Minimum 3 years’ relevant experience working in a public-facing role.
• Willing to work at site office environment.
• Good communication skills.
• MRT working experience would be an added advantage.
• Independent, possess excellent interpersonal and communication skills and emotional maturity.

Project Officer (Education Analyst/Communications) position is available immediately. The successful applicant will work on projects that involve planning, organizing and implementing outreach activities to promote proven educational practices and research to empower faculty to advance pedagogies and inspire students to become effective lifelong learners, as well as raise the visibility of good teaching practices in NTU to international audiences.

The Project Officer (Education Analyst/Communications) will work closely with the social media and student engagement team to engage in outreach activities, which involve:

Key Responsibilities:

• Curating relevant education research
• Summarizing (1) into research reports
• Conducting internal scans to identify good teaching and learning practices
• Designing materials to communicate (2) and (3) to internal and external audiences
• Proposing new media strategy and implementing outreach activities to promote (4)
• Monitoring and evaluating the effectiveness of (5)

Job Requirements:

• Bachelor’s Degree in education, communications, psychology, cognitive sciences or related field
• Have keen interest in education research
• Must be fluent in spoken and written English Language - for research work purposes
• Must be competent in developing new media strategy communication materials (e.g., blogs/ vlogs/ podcasts/ social media posts)
• Possess ability to work independently on regular duties
• Possess ability to work collaboratively with team members on group projects
• Demonstrate excellent inter-personal communication skills
• One-year contact with the possibility of renewal

We regret to inform that only shortlisted candidates will be notified.

Job Description

• QR/barcoding/ entry, inventory update
• Cycle count / inventory checks / ID the cargo
• Providing the required services to customer(s) before request(s)
• Organising delivery /collection & supervising the loading / unloading
• Communications with customers
• Supervising service handlers & providers
• Taking preventive actions and not just correctives for all errors & omissions
• FIVE DAYS WEEK

Job Requirements

• Technical certificate, or diploma / equivalent;
• Good excel/words, written & verbal communication skills;
• Self-confidence, calm, self-starter, go-getter & eager beaver;
• Passionate to serve;
• Preferably with i-WMS or SAP knowledge
• Work Location @ TUAS

Join our team and help us transform industrial waste into valuable resources for a sustainable future! We're looking for individuals who are passionate about the environment and want to make a difference. If you're a resourceful problem solver with excellent people skills, we want to hear from you.

We're seeking spirited individuals with high positive energy levels to join our Field Services and Production team. As part of our team, you'll be responsible for ensuring safety round the operations of our Acid Treatement & Recovery, Thermal processes, High Temperature Incinerator and Industrial Waste Water Treatment System for Hazardous Waste, Waste Plastic to Oil Conversion process.

If you're a happy and motivated individual with a passion for sustainability, we encourage you to apply today and become a part of our mission to create a better world for future generations.

• Candidate must possess at least Bachelors Degree of above in Science, Engineering or equivalent.
• At least 6 Year(s) of relevant working experience
• Practitioner of Sustainablity and WSH
• Familiar with Local relevant WSH regulations and compliance, ISO 45000
• Preferably with working qualified knowledge of Hazardous Materials and Substances, Fire Safety
• Certifications in Safety and/or other specialisations

1. To assist in sending out official PO to sub suppliers

2. To follow up with suppliers on delivery of items

3. To follow up on returned goods from customers

4. Print documents for the relevant departments

Job Responsibilities

1. Mosque Annual Action Plan

- Assist in planning, budgeting, implementation and reviewing of Annual Action Plan for the unit

- Coordinate family development/social development programmes approved by the Board.

- Report to the Board on these programmes

2) Application for Zakat/ other Assistance

- Conduct the daily walk-in interviews for zakat assistance.

- Make & submit appropriate recommendations for new walk-in & review cases to Muis and/or other agencies by end of month.

- Manage mosque’s fidyah disbursement on quarterly basis to deserving poor & needy families.

- Develop and implement the Individual Client Plan (ICP) for the needy families, based on feedback by befrienders.

- Attend monthly SDO meetings and/or case conferences within the cluster (initiated by Muis’ MO team).

- Supporting role for Cluster-based programmes for poor and needy families.

- Liaise with relevant external organisations regarding welfare of low-income families (cluster-based)

3) Befrienders’ Management

- Monitor Befrienders home visits (intake assessment/ follow-ups).

- New in-take for Befrienders.

- Collate and submit claims for befrienders’ allowance to Muis MO team.

Supporting Roles

1) Volunteers/Donors Management (Ambassador)

- Develop & maintain volunteer & donor management system

- Run mosque volunteers and donors recruitment drive

- Engage and inspire mosque volunteers and donors

2) Community Engagement

- Assist on Mosque Islamic Events, sending invites to neighbouring on the event

calendar.

- Home Visit to Jemaah in Hospital or Home

- Empowered Volunteers on Mosque Events

3) Perform any duty assigned by HOD

Requirements

1. Minimum Diploma in Social Services or related
2. At least 1 year of relevant work experience
3. Effectively bilingual in Malay and English
4. Proficient in Microsoft Office
5. Dedicated and responsible in working with the needy and their family members
6. Possess good interpersonal and communication skills
7. Able to do planning and implement programmes
8. Able to work during weeknights, weekends or Public Holidays when required

Job Highlights

• Lunch & Company Transport Provided(i.e., Lakeside,Boon Lay & Woodlands)
• Attractive Bonus Scheme
• 5 days’ work week(i.e., 8.30am to 5.30pm)

Job Responsibilities:

• To carry out and execute all daily jobs received from customers and ensure that all information is relayed down to the respective Operations Teams at the end of the day
• To perform billing and ensure the accuracy of the invoices raised
• To perform data entry into the respective systems in an accurate and timely manner
• To attend to customers’ requests or calls in a timely and professional manner
• To perform filing when the job is completed
• To ensure that all complaints/feedbacks received from customers are escalated to the Customer Service Lead, as well as any other matters which needs to be known by the Customer Service Lead
• To provide the necessary training and guidance to his/her assigned buddy
• To do up any reports as and when assigned to by the Customer
• To assist in extracting of information as and when required
• To verify contractor’s invoices as and when required
• To co-ordinate with external parties/approved contractors and ensure jobs are carried out per instructions
• Acquire a thorough understanding of key customer needs and requirements
• Develop SOPs for major clients and ensure necessary training materials being disseminated to relevant parties
• To assist in sending out quotations if assigned by Account Manager or Customer Service Manager and escalate to Account Manager or Customer Service Manager when in doubt
• To assist the Lead for any tasks assigned to from time to time

Key Competencies(Logistics Service)

• Well verse in handling and managing Transportation, Coordination with operations team, License/Bonded/DG Warehouse Inventory and activities.
• Able to co-ordinate well with Singapore Customs on any related matters
• Meticulous and experience in different type of permit declaration – License/Bonded/DG clearance permit declarations.

Job Requirements:

• GCE ‘O’ Level or relevant education qualifications
• Entry-level/no working experience are welcome to apply and training will be provided
• Possess knowledge of procedures and relevant systems to carry out daily jobs with ease
• Possess good communication skills to ensure that customers and internal stakeholders
• Attentive and detail-orientated
• Able to work under stress and pressure
• Good teamwork and problem-solving skills

Benefits:

• Daily Lunch Provided
• Company Transport Provided at designated MRT stations (Lakeside, Boon Lay & Woodlands)
• Medical and Dental benefits
• Attractive Bonus Scheme (AWS, Special Bonus etc.)

Responsibilities

• Receive Customer Order, handle Customer payment and liaise with customer for Shipment confirmation
• Liaise with warehouse and communicate with forwarder for shipment arrangement handling
• Plan shipment for customers and liaise with 5 factories
• Arrange bank negotiation, export declaration, certificate of origin application and document filing
• Any ad hoc duties as assigned

Requirements:

• Diploma in Logistics, Supply Chain and other related field
• 1-2 years of relevant experience is preferred
• Knowledge on shipping terms, custom declaration, COO application
• Preferably with basic knowledge of shipping arrangement and excel knowledge
• Able to handle ad-hoc task and able ready to contribute idea and experience
• Good learning attitude
• Able to perform over-time when needed
• Able to work under tight timeline

Others:

• Location: Bulim Walk (Nearest MRT: Boon Lay)
• 5-day work week (Mondays – Fridays) 8:00am – 5:30pm
• Uniform & Lunch provided
• Company transport provided

Job Description:

• Perform as Project Lead in Shimano Logistics Hub for both WIP and Finished Goods warehouse
• Deploy AI technologies and equipment to improve process efficiency
• Drive safety projects to continuously improve logistics safety performance
• To plan, coordinate and lead project execution
• Establish process priorities checklist to monitor project effectiveness, and develop forecasting plans to meet project dateline
• Analyse data and interpret situation from day to day task, make recommendations for improvements.
• Update on the latest advancement in logistics technologies to develop operation processes
• Collaborate with external partners such as vendors, transporters, 3PL and system developers to leverage their expertise and resources in advancing logistics operation
• Any ad-hoc duties assigned

Job Requirement:

• Minimum Diploma or Degree in related field
• Knowledge of Microsoft Office skills (Outlook, Excel, PowerPoint, Word, etc.) will be advantage
• Strong Communication and interpersonal skill
• Good observation and monitoring skill
• Preferably with leadership and teamwork skill
• Proficient in project management is preferred
• Strive for improvement personality is preferred

Others:

• Working Location: Bulim Walk (nearest MRT: Boon Lay)
• Mondays - Fridays: 8:00am to 5:30pm
• Uniform & Lunch provided
• Company transportation at various pickup points (Northern & Western areas of Singapore)

The HR Officer/Office Administrator oversees various HR and administrative functions. This role requires a thorough understanding of Singapore's Ministry of Manpower (MOM) Employment Act, including expertise in managing work permits and adhering to relevant regulations and procedures. Additionally, the position involves regular reporting to global HR and ensuring compliance with global HR policies. Bilingual proficiency in English and Chinese is required.

Role and Responsibilities:

HR Administration:

• Assist in developing and implementing HR policies and procedures in line with global HR standards.
• Manage employee records and ensure compliance with MOM regulations.
• Coordinate and manage the recruitment process, including job postings, resume screening, interviewing, and onboarding.

Work Permit Management:

• Handle the application, renewal, and cancellation of work permits for foreign workers.
• Ensure compliance with relevant regulations and procedures for work permits and visas.
• Liaise with MOM and other regulatory bodies regarding work permits and employment issues.

Employee Relations:

• Address employee inquiries regarding HR policies, procedures, and benefits.
• Assist in resolving employee relations issues and conflicts.
• Conduct employee orientation sessions and coordinate training programs.

Office Administration:

• Oversee general office operations and ensure a well-organized and efficient office environment.
• Manage office supplies inventory and place orders as needed.
• Coordinate maintenance and repair of office equipment and facilities.
• Handles clients and employee's travel itineraries

Reporting and Compliance:

• Prepare regular reports for global HR on local HR activities and compliance status.
• Ensure adherence to global HR policies and procedures.
• Maintain up-to-date knowledge of Singapore’s employment laws and regulations.

Payroll and Benefits:

• Assist in payroll processing and ensure accurate and timely payment of salaries.
• Manage employee benefits programs, including health insurance, leave management, and other benefits.
• Ensure compliance with statutory requirements related to payroll and benefits.

Skills and Experiences:

• Strong knowledge of HR principles, practices, and procedures.
• Familiarity with MOM regulations and work permit procedures.
• Excellent organizational and administrative skills.
• Strong communication and interpersonal skills.
• Proficiency in HR software and Microsoft Office Suite (Excel, Word, PowerPoint).

General:

• Committed to a high standard of safety and willing to comply with all safety laws and all the company’s safety policies and rules. Must be willing to report safety violations and potential safety violations to appropriate supervisory or management personnel.
• Perform other duties as assigned.

Qualifications and Education Requirements:

• Bachelor’s degree in Human Resources, Business Administration, or a related field.
• Minimum of 5 years of experience in HR and office administration.
• Experience in handling work permits
• Fluent in Mandarin and English, both written and spoken
• Certificates of HR and Employment Act are required.
• Class 3 driving license

Key Competencies:

• Attention to Detail
• Organizational Skills
• Communication
• Compliance Management
• Employee Relations
• Team Collaboration
• Accountability

We are looking for a dedicated and skilled Customer Service Officer to join our team. In this role, you'll manage various customer service operations, including handling inquiries, preparing quotations, managing orders, and ensuring accurate billing. Fluency in Mandarin is crucial for effectively communicating with our logistics counterparts in China. The role will require prior customer service experience, strong communication skills in both English and Mandarin, and excellent attention to detail.

RESPONSIBILITIES

· Respond promptly and courteously to customer inquiries via various communication channels, such as email, phone, or chat.

· Prepare accurate and timely quotations for customers based on their requirements.

· Acknowledge receipt of customer orders and provide confirmation of order details.

· Process billing and invoicing accurately and efficiently, ensuring compliance with company policies and procedures.

· Generate and maintain sales reports to track performance and provide insights for decision-making.

· Regularly check and update stock levels to ensure accurate inventory management.
(This responsibility is to be fulfilled only in the absence of the Operations Executive)

JOB REQUIREMENTS/QUALIFICATIONS:

· Minimum of a high school diploma or equivalent. Additional qualifications or certifications in customer service or related fields are a plus.

· Proficient in speaking, reading, and writing Mandarin to effectively communicate with our logistics counterparts/partners in China.

· Experience in a customer service role, preferably in a retail or sales environment.

· Meticulous attention to detail to ensure accuracy in stock management, quotation preparation, and billing processes.

· Excellent verbal and written communication skills in English and Mandarin to interact professionally with customers.

· Strong organizational skills to prioritize tasks, manage workload efficiently, and meet deadlines.

· Proficiency in using computer software and systems for order processing, billing, and generating sales reports.

Primary Location

· 14 Tuas Avenue 6

Working Hours/Days

· 5 days / Monday to Friday: 8:30am to 5:30pm

ABOUT US:

iHub Solutions is a leading customized logistics service provider with warehouses in Singapore, Malaysia, Hong Kong, and Thailand. Our vision is to build ultimate customized logistics solutions for industries with complex needs. Attractive remuneration and excellent career prospects are available for the candidates with the right attitude, work ethic, and team spirit.

To learn more about us, visit our website at ihubsolutions.com

Job Scope

• Manage reputable clients account
• Demonstrate strong phone handling skills by actively listening and responding to clients with emotional intelligence.
• Swift handling of customer inquiries.
• Update details of customer inquiries, comments, and complaints in the database and action taken for verification and training purposes.
• Prompt follow-ups on customer interactions via email.
• Keeping Proof of Delivery (POD) records of customers and proper filing of documents.
• Maintain a positive, empathetic, and professional attitude towards customers at all times.

Requirements

• Polytechnic Diploma/BA degree. Preferably in Business Administration, Accounting, or equivalent.
• Fluency in English and preferably Mandarin as well.
• Good knowledge of Microsoft applications (Excel, Word, etc)
• Experience working in a customer service focused environment
• Ability to multitask, prioritize, and manage time effectively
• Your unique personality! A great sense of humor is an advantage.
• Fresh graduates are welcome to apply!

What We Offer:

• Staff Health Benefits
• Opportunity to work with a myriad of brands from various industries. Our clients range from cult beauty brands to multinational technology companies whom you might just get to work closely with!
• An administrative job that doesn’t limit you to sitting at a desk the entire day
• Company scooters to move around the warehouse
• Attractive career growth possibilities
• Opportunities for training and development

If this opportunity looks like it is for you, We’d love to hear from you!

JOB RESPONSIBILITIES:

• Provide regular technical training in SEA region
• Follow-up on warranty submissions from customers
• Resolve technical issues onsite at customer factory
• Prepare, maintain and modify technical materials
• Manage online e-learning technical webpage
• Provide assistance and technical support at events when necessary
• Any ad hoc duties as assigned

JOB REQUIREMENTS:

• Minimum Diploma in Mechanical Engineering or related fields
• Good knowledge in bicycle components, parts and technicalities
• Proficient in Microsoft Office (i.e. Excel, Words, PPT)
• Conversational skills with customers based in China Mainland and China Taiwan. Knowledge of Mandarin and English is essential
• Willing to travel overseas and work on weekends for events occasionally
• Comfortable to communicate and engage to all levels and big groups
• Possessing Class 3/3A license will be an advantage

OTHERS:

• Working Location: Bulim Walk (nearest MRT: Boon Lay)
• Mondays - Fridays: 8:00am to 5:30pm
• Uniform & Lunch provided
• Company transportation at various pickup points (Northern & Western areas of Singapore)

• Billing and Invoicing

o Maintain an up-to-date billing system and generate accurate invoices in a timely manner.

o Ensure invoices are sent to customers promptly.

• Payment Collection and Reconciliation

o Follow up on payments to ensure timely collection and proper allocation.

o Perform account reconciliations.

• Credit Control and Reporting

o Conduct billing, collection, and reporting activities within specified deadlines.

o Monitor customer accounts for non-payments, delayed payments, or irregularities and take appropriate actions.

• Database and Records Management

o Maintain accurate and updated customer records in the database.

o Reconcile accounts and resolve payment discrepancies.

• Receipt / Cash Management

o Follow established procedures for processing receipts and cash handling.

o Process payments and prepare bank deposits efficiently.

• Customer Service

o Investigate and resolve customer queries in a professional manner.

o Address inquiries from customers and sales personnel promptly.

• Ad-Hoc Tasks

o Undertake other duties or projects as assigned by the immediate supervisors.

Requirements:

• Certificate in accounting or bookkeeping or O Level

• 1-3 years accounts receivables and general accounting experience

• Knowledge of accounts receivable and general accounting principles

• Proficient in relevant ERP systems (Esker or Microsoft Dynamics 365 (AX))

• Proficient in English & Mandarin (to liaise with Mandarin speaking stakeholders)

• Proficient in MS Office

• Knowledge of regulatory standards and compliance requirements

• Attention to detail and accuracy

• Good verbal and written communication skills

• Time management and organizational skills

• Team player

• Able to work independently with minimum supervision

Skillset:

Process

• Systematic data entry & checking

• Adhere to SOP

• Good time management

• Systematic in sorting out invoices in accordance to billing schedule

• Flag any irregularities detected during invoice processing

• Good follow up skill

• Perform simple troubleshooting at times of payment discrepancies

People

• Basic interpersonal skill set

• Basic communication skill in English

Technical Knowledge

• AR & General accounting

• Basic knowledge in regulatory standards

Attitude

• - Meticulous with good organizational abilities, team player and independent nature