Job Highlights

• Lunch & Company Transport Provided(i.e., Lakeside, Boon Lay & Woodlands)
• Attractive Bonus Scheme
• 5 days’ work week (i.e., 8.30am to 5.30pm)

Job Responsibilities:

• Acquire a thorough understanding of key customer needs and requirements
• Develop SOPs for major clients and ensure necessary training materials being disseminated to relevant parties
• Analyze in-house systems and engage teams to be train in more than one skills or systems
• Set training schedule for teams to upgrade their skillsets
• Expand the relations with existing customers by continuously proposing solutions that meet their objectives
• Ensure the correct products and services are delivered to customer in a timely manner
• Serve as the link of communication between key customers and internal teams
• Resolve any issues and problems faced by customers and deal with complaints to maintain trust
• Play an integral part in generating new sales that will turn into long-lasting relationships
• Prepare regular reports of progress and forecasts to internal and external stakeholders
• Organize meetings and structural specific goals, targets or objectives for the team
• To work effectively as part of a team to achieve individual, team and departmental objectives, sharing knowledge and skills as appropriate.
• To be the one coordinating and managing manpower for his/her team in the event of any staffs’ absence if required
• To be the person carrying out any disciplinary actions if required
• To assist the Management for any tasks assigned to from time to time

Key Competencies

• Well verse in handling and managing License/Bonded/DG Warehouse Inventory and activities.
• Able to co-ordinate well with Singapore Customs on any related matters
• Meticulous and experience in License/Bonded/DG clearance permit declarations

Job Requirements

• GCE ‘N’ or ‘O’ Level or relevant education qualifications
• Possess knowledge of procedures and relevant systems to carry out daily jobs with ease
• Possess good communication skills to ensure that customers and internal stakeholders understands the requests/requirements
• Attentive and detail-orientated
• Able to work under stress and pressure
• Good teamwork and problem-solving skills

Job Description:

• Report to the Project Manager & Project Director.
• Manage your team to work with project team, LTA and various stakeholders.
• Develop and implement the Communications, Stakeholder Relations and Community Relations strategy for the Project.
• Identify and manage issues and risks pertaining to the project and escalate issues and risks to the management.
• Manage responses to all project related communications matters and attend stakeholder meetings as required.
• Liaise with construction team, public and key stakeholders to respond to project in the shortest time and effectively manage concerns raised.
• Liaise with the construction team to ensure the public and stakeholders are notified in advance of works.
• Develop and communicate to the public and stakeholder awareness and risk minimization programs across inductions and presentations.
• Monitor effectiveness of the public and stakeholder engagement activities.
• Input communications and stakeholder activities into the project stakeholder database and project reporting cycles.
• Develop strategies to achieve best possible results with project KRA and KPI.
• Perform all duties in accordance with company's policies, processes, systems and procedures.
• Maintain records of all PR related cases, communications and correspondences.
• Participate in project's meeting, record minutes of meetings pertaining to the assigned project, write reports and prepare presentation slides.
• Any other duties that may be assigned to you from time to time as your superior/ management deem fit such as managing hotline.

Job Requirement:

• Degree in in disciplines relevant to public relations, journalism, stakeholder management, marketing or mass communication.
• Minimum 8 years of experience in communications & stakeholder management for major infrastructure projects.
• Experience in leading project or specialist function activities within major organizations.
• Good team working skills and communication skills to interest with various stakeholders.
• Have experience in LTA projects have an advantage.
• Able to start immediately or within a short notice period will have added advantage.
• Willing to work in site office.