Customer Service/Call Center Officer

Work Timings: Rotational shifts (Morning and Afternoon Shifts)

Job Requirements:
1. Comfortable with using computer applications and tools.
2. 1 year of experience in customer-facing roles (front or backend) is preferred.

Job Role and Responsibilities:
- Achieve set Customer Center targets (KPIs) while upholding service quality.
- Ensure accuracy and compliance for customer requests.
- Promote the Bank's products and services through cross-selling.
- Assist customers in transitioning to the Bank's digital platform based on their preferences.

Thanks, and Best Regards

Karanam Vijaya Kiran

(EA Registration no: R1443178)

Recruitment Manager

Hand Phone: +65 92333815

Helius Technologies Pte Ltd (EA Licence No: 11C3373)

We are hiring Contract Health System Officer to be outsourced to our clients from reputable healthcare organizations.

Apply now!

Job Scope

• Contact leads to verify their interest in community health programmes such as Functional Screening and Community Health Posts.
• Assist in onsite operations during community health screening events
• Assist in collation of data for phone calls and appointment
• Carry out projects / assignments as and when assigned

Job Requirements

• O/A level or Nitec or Diploma Holder in any discipline
• Good communications skills
• Proficient in Microsoft excel

All Interested candidates are invited to email your resume in MS Word format to:

[email protected]

Please include your full working experience, education background, notice period, expected salary.

Sheryl Tan
Outsourcing Team
Recruit Express Pte Ltd
Company Reg. No. 199601303W | EA License Number: 99C4599

We regret to inform that only suitable candidates will be shortlisted for an interview.

The Write Connection (TWC) specialises in English and Writing classes for primary and secondary level students. With a team of over 100 dedicated professionals, our mission is clear: to nurture generations of critical, compassionate thinkers. We are committed to delivering exceptional, well-rounded English enrichment that empowers our students to succeed academically and beyond.

Our Customer Service Officers (CSOs) play a pivotal role in upholding our commitment to excellence. As the first point of contact, CSOs deliver outstanding service by leveraging their product knowledge and communication skills to exceed customer expectations. In this role, you'll provide personalised support, build lasting relationships, and contribute to a positive, collaborative team environment.

If you’re passionate about customer engagement, thrive in a dynamic setting, and are eager to make a difference, we invite you to join our team. Apply today for a fulfilling career where excellence and teamwork are at the heart of everything we do!

Job Responsibilities

Sales & Leads Management

• Confidently share information about TWC programmes with current and potential customers to achieve the centre’s sales target.
• Identify customer needs and recommend the most suitable programmes to enhance their experience and satisfaction with TWC programmes.
• Proactively follow up on leads, arrange trial lessons, and assist customers in signing up for programmes.
• Respond to phone, email, and walk-in queries promptly and effectively.
• Actively participate in marketing promotional events, campaigns and outreach efforts to boost TWC programmes’ visibility and drive enrolments.

Customer Service

• Deliver outstanding customer service by promptly addressing inquiries, resolving concerns efficiently, and escalating complex issues when necessary to ensure timely resolution.
• Maintain a cheerful, professional demeanor in all interactions, fostering a welcoming environment where customers feel valued and supported.
• Actively listen to customer feedback and share valuable insights with the team to help improve our service offerings and delivery.
• Stay well-informed on the latest programmes and marketing updates to provide accurate and up-to-date information to the customers.
• Go the extra mile to make sure customers are satisfied and their needs are fully met.

Administrative Support

• Utilise company tools and systems to manage and track customer interactions, ensuring accuracy and timely responses.
• Maintain organised, accurate, and up-to-date records of customer interactions, follow-ups, key activities, and relevant data.
• Handle day-to-day administrative duties, such as scheduling student classes, managing enrolments, processing invoices, and ensuring accurate registration and enrolment data.
• Collaborate with team members to streamline processes and contribute to the continuous improvement of administrative efficiency.
• Provide assistance to teachers and students as needed, ensuring a positive experience for all.
• Other duties associated with the role and assigned by the line manager.

Work Hours

As a Customer Service Officer, you’ll benefit from a structured 5-day workweek, including one weekend day, designed to support a healthy work-life balance. Here’s what a typical week looks like:

• Weekdays: 12:30 PM to 9:30 PM (inclusive of a one-hour meal break)
• Saturday or Sunday: 8:30 AM to 6:30 PM (inclusive of a one-hour meal break)
• Days Off: Enjoy one weekday and one weekend off each week.
• Team Collaboration: Participate in an engaging, collaborative 2-hour team meeting each week to brainstorm, share insights, and grow together.

Work Location

Experience the variety and flexibility of working across multiple locations! While your primary work location will be based on operational needs, we value your preferences. We’ll carefully consider your preferred centers when determining your final placement, ensuring a work environment that suits you best.

Job Requirements

• Minimum GCE 'O' levels qualifications.
• At least 1 year of experience in customer service-related roles, preferably in an enrichment or education-related setting.
• Proficiency in using MacBook and G-Suite applications (e.g., Drive, Gmail, Docs, and Sheets).
• Strong communication skills in English, both spoken and written, with keen attention to detail.
• Sales experience or a proven track record of meeting sales targets is an advantage.
• Demonstrated excellence in customer service with the ability to handle customer needs effectively and efficiently.
• Demonstrates strong work ethics, including integrity, professionalism, and a commitment to excellence.
• Positive, approachable, and professional demeanor with excellent listening skills.
• Ability to work independently while also thriving in a collaborative team environment.
• Flexibility and willingness to work at different centers based on operational needs.

What we offer:

• Competitive remuneration
• Performance-based incentives.
• Opportunities for professional development and growth within the company.
• Be part of a vibrant, dynamic and collaborative team that fosters innovation, excellence, and a shared commitment to making a difference in education.

Staff Benefits:

• Comprehensive Medical and Dental benefits
• Birthday and Marriage leave
• Flexi Leave upon completing 1 year of service.
• Monthly Birthday celebration
• Team Bonding Activities
• Exclusive Staff discount for TWC lessons (50% off course fee for children of staff)
• Exclusive Staff discounts with various participating merchants

Position: PRESCHOOL SECURITY OFFICER

Salary up to $3500

Job Summaries:

• Performing security duties in 12-hour shifts in the Pre-School compound
• Access control and patrolling to maintain campus security
• Monitoring surveillance equipments and reporting irregularities
• Medical, Dental benefits

Working Commitments:

• 12 hrs per shift
• 7am to 7pm

Job Requirements:

• High integrity, high alert at work and possess good judgment to certain threats and potential challenges
• Minimum O Levels with 5 years of security experiences
• A valid security license issued by the Singapore Police Force
• Able to do 12 hrs

Staff Benefits:

• Staff Meal: Yes, Lunch Provided
• AWS 13 Month + 1 Month Bonus
• Annual Leave: Yes, Starts From 14 Days
• Salary Increment: Yes Yearly, Subject To Individual Performance
• Sick Leave: Yes, Starts From 14 Days

Interested please email to : [email protected]

Please note that only shortlisted candidates shall be notified

KF EMPLOYMENT CONSULTANTS

EA License No: 13C6817

EA Personnel No: R1103065

Whatsapp: 92331027 (Della.C)

Responsibilities:

• Perform construction site safety inspections.
• Provide advice and consultation to maintain a safe working environment in compliance with environmental safety regulations, standards and practices.
• Conducting routine systematic safety audit / inspections; Organize training, talk, contest and other activities which will develop and maintain the interest of the persons employed on the site so as to establish a safe and healthy working conditions;
• Attend the site safety audit conducted by Authority and Client’s representative- HDB
• Conducts job hazard analysis to determine safe working practices and engineering controls.

Requirements:

• Candidates must process at least Diploma / Degree in Civil Engineering or its equivalent.
• Minimum 2-3 years relevant experience in construction industry.
• Registered WSHO and ECO preferred.
• Familiar with ISO 45001 and ISO 14001 is an added advantage.

• Mailroom / Admin / Data Entry / Sorting / Scanning / Printing Exp
• No Exp Welcome
• Able to handle high volume of hands on printing duties
• 3 Months Contract - Might be Extended or Converted

Job Scope:

• Printing of personalised cards accordingly to production schedule
• QC
• Basic equipment maintenance
• Picking and packing for delivery
• Basic admin works

Requirements:

• Possess a GCE ‘N’ levels or above
• Able to handle high volume of manual printing works
• Proficient in MS Office (Words & Excel)
• Good interpersonal & communications skills
• Flexible & able to multi-task well
• Able to commence work immediately or with short notice

To apply please click on the APPLY NOW button or email your resume to [email protected] with the following details inside your resume for faster processing:

• Reason for leaving each past & current employment

• Salary drawn for each past & current employment

• Expected Salary

• Earliest availability date

We regret only shortlisted candidates will be notified. By submitting any application or résumé to us, you will be deemed to have agreed and consented to us collecting, using, retaining and disclosing your personal information to prospective employers for their consideration.

Yoong Poh Feng

EA License | 14C7092

EA Registration Number | R1105076

Customer Service Officer/Logistics Coordinator

Onboarding on Febraury 2025

The Workplace Experience team supports the frontline operations and communications outreach across the three primary locations. The proposed manpower will be required to operate on-site services and the scope of work, but not limited to, is as follows:

• Provide on-site support various teams within organization
• Provide on-site frontline concierge service
• Provide on-site support for room and AV/IT systems management
• Support with provision of office supplies and employee indents through vending and parcel locker machines at the three primary locations when needed.
• Provide administrative and operational support for the daily topping up and up-keeping of pantries located at various floors across three primary locations.
• Manage the daily operations of the gym, including timely follow-ups on any maintenance works required to the infrastructure.
• Provide administrative support and content to drive the monthly promotion
• Provide administrative and operational support to plan, organise and conduct up to two monthly complimentary employee-related initiatives to improve employee productivity across the three buildings, such as sourcing and deployment of food trucks.
• Provide on-site wayfinding/assistance (e.g. lost-and-found) for public visitors at the Public Concierge, the proposed manpower will escalate the service requests/status enquiries/feedback to the middle office via the Employee Relationship Management System (ERMS) for case resolution
• Provide logistics and AV support for events organised within the three primary locations when needed.

Requirements:

• Singapore Citizen/Permanent Resident
• Diploma in Business Management or relevant discipline
• Strong service excellence mind-set
• Good knowledge of Microsoft Office software/applications (e.g. Excel) will be advantageous

Other Information:

• Location: Bukit Gombak, Hillview & Depot Road (Might have to rotate between 3 different locations Bi Weekly)
• Salary: $2,400 - $2,700
• Performance Bonus
• 14 Days Annual Leave
• Duration: Contract until Jan 2029
• Working hrs: Monday to Friday: 8.30am to 6.00pm (Hours might be staggered subjected to team lead)

"This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to RMA Groups’s PDPA and e2i’s PDPA."

Job description:

• Supporting the recruitment administrative duties such as creating and updating job postings on job boards, career page and other media, screening candidates and interview coordination.
• Provide administrative support such as data-entry, documentation, printing and filing
• Training and course arrangement

- High incentives per successful placement (subject to terms and conditions)

We are looking for motivated individuals, who is able to take initiative and challenging task In a fast- track organization.

You will be working in a Fast- paced environment where your achievements will be recognized.

Good communication is a must.

Confidence in presentation is a definite plus.

You can work from home.

Flexible timings.

Job Description:

Responsibilities

• Sales proposals
• Client relations
• Advisory

Requirements

Confident, matured, highly motivated

Excellent communication, presentation and interpersonal skills.

Pleasant and professional appearance.

Rewards

Basic allowance $2,500 + Bonus comms

High earning potentials

Good career prospect

Shortlisted candidates will be notified very soon.

Company benefits:

· Attractive Joining Bonuses - Up to S$35,000

· Gross Salary: Up to $4400.

· Corporate Benefits (Dental, Medical Consultations, Annual leave (8 + 1 for every additional year, etc.).

· Stable career progression with PWM (Progressive Wage Model where applicable)

· Training Allowance given.

Working Hours: Able to work on rotating shifts (2 Days & 2 Nights).

Working Locations:

· Bedok

· Changi Airport

· Jurong

Salary Package:

· Armed: Up to $4400

· Unarmed: Up to $3900

Job Responsibilities:

· Access Control

· Crowd Control

· Enforcement

· Escorting

· Guarding

· Patrolling

Working Requirements:

· (Armed) IPPT eligible & Comfortable with firearms

· Be flexible to work both day and night shifts

· Require 3 N Level Credits and above qualifications

Candidates without experience are welcomed to apply! On job training will be provided!

*Able to start work within short notice will be highly advantageous.*
**Please be notified that only shortlisted candidates will be notified**

By submitting your personal data and/or resume, you give consent to the collection, use, and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by the company relating to this job application.

EA Personnel Name: TOH SHIQI

EA Personnel No: R23119083

EA License No: 21C0845

Established in 1992, the Wee Kim Wee School of Communication and Information (WKWSCI) is the only full-fledged communication and information school in Singapore. It is a world-class centre of excellence with an international faculty, state-of-the-art research facilities, and global institutional affiliations.

The school is seeking to hire a Project Officer to support the management and execution of two research projects. The candidate will work closely with the Principal Investigator to conduct qualitative and quantitative research related to the promotion of online safety to children and youth.

Key Responsibilities:

• Manage the participant recruitment process for the research studies
• Collect data through qualitative and quantitative methods such as interviews, surveys and experiments
• Analyse data using different software tools such as SPSS
• Prepare progress reports, financial reports, and other research-related documents
• Write journal or conference articles related to the project
• Manage the finances of the project to ensure that appropriate expenditure levels are maintained
• Perform research administration tasks including but not limited to liaising with NTU and external parties on matters related to the project, purchasing equipment and software, and answering queries about the project

Job Requirements:

• Bachelor’s degree in communication studies, psychology, or related social science fields
• Experience with managing projects, especially those that are research-oriented
• Possess skills in quantitative and qualitative research methods
• Ability to analyse and interpret quantitative and qualitative data
• Good academic writing and communication skills
• Ability to multi-task and work independently
• Past working experience in academic research roles is preferred

We regret to inform that only shortlisted candidates will be notified.

The Workplace Experience team supports the frontline operations and communications outreach across the three primary locations. The proposed manpower will be required to operate on-site services and the scope of work, but not limited to, is as follows:

• Provide on-site support various teams within organization
• Provide on-site frontline concierge service
• Provide on-site support for room and AV/IT systems management
• Support with provision of office supplies and employee indents through vending and parcel locker machines at the three primary locations when needed.
• Provide administrative and operational support for the daily topping up and up-keeping of pantries located at various floors across three primary locations.
• Manage the daily operations of the gym, including timely follow-ups on any maintenance works required to the infrastructure.
• Provide administrative support and content to drive the monthly promotion
• Provide administrative and operational support to plan, organise and conduct up to two monthly complimentary employee-related initiatives to improve employee productivity across the three buildings, such as sourcing and deployment of food trucks.
• Provide on-site wayfinding/assistance (e.g. lost-and-found) for public visitors at the Public Concierge, the proposed manpower will escalate the service requests/status enquiries/feedback to the middle office via the Employee Relationship Management System (ERMS) for case resolution
• Provide logistics and AV support for events organised within the three primary locations when needed.

Requirements:

• Diploma in Business Management or relevant discipline
• Strong service excellence mind-set
• Good knowledge of Microsoft Office software/applications (e.g. Excel) will be advantageous

Other Information:

• Location: Bukit Gombak, Hillview & Depot Road (Deployed to 1 location)
• Salary: $2,200 - $2,700
• Performance Bonus
• 14 Days Annual Leave
• Duration: 4+5 years contract
• Working hrs: Monday to Friday: 8.30am to 6.00pm (Hours might be staggered subjected to team lead)

“This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to RMA Groups’s PDPA and e2i’s PDPA.”

Responsibilities:

• Communicate with customers, understand their needs and attend to their queries
• Handle and resolve customers’ feedbacks and concerns
• Ensure a wonderful salon experience for our customers to increase customer retention
• Handling phone enquiries with etiquette
• Serving light refreshments to customers and attending to their needs
• Schedule customers’ appointments and other ad-hoc duties as assigned
• Gather customer satisfaction levels and feedback on customer services for continuous improvement
• Provide feedback and ideas to improve operations and enhance customer experience
• Comply with data protection regulation and organizational security procedures for customer registration and credit and cash transactions

Qualifications & Requirements:

• Well-groomed and maintain a professional self that suits our salon image
• Good and precise communication skills
• Service oriented and passionate about serving customers
• Prior experience in the beauty line would be advantageous

General Summary

The Welfare Officer provide operation support services to support the halfway house’s operations. The role ensure day to day needs of residents and operational requirements of the halfway house are met. Also ensure safety and minimise risk of the Halfway House

Roles & Responsibilities

1. Ensure daily needs of residents are well taken care of.
2. Motivate residents through their day-to-day interaction.
3. Handle residents’ complaints.
4. Refer residents’ issues to Social Worker when necessary.
5. Assist in institutional programmes such as outings.
6. Oversee HWH estate management
7. Assist in monitoring of workplace safety and health standards.
8. Provide logistics support for the effective functioning of HWH

Generate Notices for the offender

Monitor payments for cases and call to remind the offender

Generate reminder letter for cases where no payment is received after the deadline

Other Enforcement Supports assigned by the supervisor

Job Requirement :

Enforcement Support Officers shall have prior admin and enforcement work experience of at least 2 years with the Singapore Police Force or other related law enforcement agencies

Join the Singapore Civil Defence Force (SCDF) - The Life-Saving Force

We are a team of elite emergency response professionals from the Fire and Rescue Service (FRS) and the Emergency Medical Service (EMS), that are dedicated to saving lives and protecting property. Join us to be part of a family that strives to safeguard and make a difference in the lives of our citizens, in both peacetime and emergency.

Lifesaving. It's Life Changing!

What the Role Is

Be the source of courage, command, and control. As a SCDF Paramedic Senior Officer, you will be professionally trained to take control of challenging emergency medical situations and provide first-class prehospital care. You will also drive Emergency Medical Service (EMS) education, research, as well as operational and clinical excellence within the organisation to keep Singapore a safe and emergency ready nation.

We believe in grooming our officers as leaders. Through our talent management programme, you will embark on diverse foundational postings before specializing in their unique career pathways.

Mentorships, varied job exposure, and opportunities to participate in overseas missions and international learning exchanges will help to nurture your strengths and prime you for real-life challenges.

Upon joining SCDF, you can look forward to securing stable full-time employment with an enticing remuneration package. Candidates can stand to earn between $5,140 to $6,150, inclusive of monthly frontline allowances.

What we are looking for

To qualify for direct entry as a Lieutenant, you must meet the following requirements:-

• A Degree in any discipline
• Strong leadership and interpersonal skills
• Male applicants must be PES B2 and above
• Minimum 'Pass' for IPPT

Sign On Bonus

As a successful applicant, you will receive a $15,000 sign-on bonus (subject to eligibility) upon emplacement.

As valued members of SCDF, employees stand to benefit from a range of perks and privileges, including:

• Annual increments
• Performance bonuses
• 14 to 18 days’ vacation leave (inclusive of other leave types)
• Medical and Dental Subsidies
• Employee welfare benefits
• Yearly $700 learning and development subsidies to better support MHA’s officers’ professional and personal growth, health and well-being.
• Strategic Payment Scheme e.g. cash payouts of three months (Lieutenant and below) quantum upon reaching their 3, 6, 9, 12, 15, 20, and 25 years in service.
• Invest Retirement Package - A contribution equivalent to 13.25% of your gross salary will be credited monthly into your retirement account.
• Group insurance

For more information, please visit the following links

SCDF Corporate Website (Career Pathway and Renumeration) - https://www.scdf.gov.sg

SCDF Career Microsite (Interactive Experience on Career Journey) - scdfcareers.sg

Characterist LLC is seeking motivated individuals to join us as Conveyancing Paralegals and /or Business Development Executives in our Real Estate Practice .

Job Description:

- handle conveyancing cases independently

- assist to make appointments with clients and provide other administrative support as may be required

-communicate with clients ,banks and other stakeholders

-ensure smooth completion of conveyancing matters

Requirements:

-possess experience as a Legal Executive or Business Development Executive in a law firm (preferred)

-able to work independently and communicate efficiently with clients

- possess good manners

-reliable and responsible ,takes ownership of assignments given

-meticulous and able to meet deadlines

-proficient in English (written and oral)

-proficient in Mandarin (preferred)

-considerate, good team player

-possess at least a Diploma

• Make sure smooth running of the Company’s computer systems and provide technical support to users both in office and on board vessels own/operated
• Support in implementation of new info-system management software

Requirements:

• Diploma and above
• At least 2 years of working experience in setting up and running new info-software systems

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

i. Monitor/manage feedback from multiple feedback channels (e.g.calls to contact centre, emails to public facing inboxes, as well as other digital and traditional platforms);

ii. Monitor and manage Authority’s contact centre;

iii. Manage and enhance Authority’s Customer Management System (CMS) by working closely with system vendor on the deployment of system enhancements by stipulated timeline;

iv. For cases handled by SQO, ensure that final replies are issued to feedback providers within the service timelines (See ANNEX C);

v. Respond to requests from operation divisions for vetting of replies within one working day;

vi. Submit monthly data analytics report on NParks and AVS overall case management performance for current month by the end of the next month;

vii. Implement any other Service improvement initiatives when assigned

Monday to Friday - 8.30 AM to 6.00 PM

Working location : 1 Cluny Road , Singapore 259569

Job Requirement :

Degree in mass communications, marketing, or related discipline;

(b) At least 3 years’ relevant experience in customer service management, call centre management or quality service management;

Responsibilities:

• Communicate with customers, understand their needs and attend to their queries
• Handle and resolve customers’ feedbacks and concerns
• Ensure a wonderful salon experience for our customers to increase customer retention
• Handling phone enquiries with etiquette
• Serving light refreshments to customers and attending to their needs
• Schedule customers’ appointments and other ad-hoc duties as assigned
• Gather customer satisfaction levels and feedback on customer services for continuous improvement
• Provide feedback and ideas to improve operations and enhance customer experience
• Comply with data protection regulation and organizational security procedures for customer registration and credit and cash transactions

Qualifications & Requirements:

• Well-groomed and maintain a professional self that suits our salon image
• Good and precise communication skills
• Service oriented and passionate about serving customers
• Prior experience in the beauty line would be advantageous

Responsibilities:

• Manage, mentor and coach the relevant team members to achieve quality and productivity for optimal customer experience
• Train and upskill new and existing team members of the team, and provide actionable feedback
• Work closely with the senior management team to design & curate procedures for the best user experience.
• Attend and welcome visitors and customers by providing satisfactory customers service
• Maintain customer records and monitor their appointment
• To professionally and satisfactorily resolve customer complaints pertaining to products and services
• To Implement & improve customer retention practices
• To encourage a positive and cozy environment for the customers
• Assist in other area, if needed from time to time

Qualifications & Requirements

• Customer service enthusiast
• Prior experience in the customer service field
• Professional looking and well-groomed to the standards set
• Proficient communication skills
• Customer Service oriented and passionate about serving customers
• Ability to stay calm in any given situation
• Possess some degree of digital literacy
• Prior experience in the beauty line would be a plus

Job Description

• Conduct investigation, submission of investigation reports and preparing the relevant documents i.e. advisories, warnings, Notices Of offer of Composition and prosecution papers.

• Investigation work will include taking statements from any witness or suspect in the field or interview room, obtaining relevant evidence as defined by the Evidence Act and compiling and making recommendations in the investigation papers.

• Other ad-hoc duties as assigned by Supervisor

Job Requirements :

The candidate(s) for SIO position shall have investigation experience of at least 5 years with SPF and at least diploma/degree certification, IOs with substantial investigation experience but without diploma/degree may be assessed for the position as well; and

Title: Customer Service Officer (Banking)

Customer Service Officer - Call Center (Banking)

Role: Shifts role (Morning and Afternoon Shifts)

Job Requirement:

• Comfortable with using computer applications and tools.
• 1 to 3 years of experience in customer-facing roles (front or backend)

Job Role and Responsibilities:

• Achieve set Customer Center targets (KPIs) while upholding service quality.
• Ensure accuracy and compliance for customer requests.
• Promote the Bank's products and services through cross-selling.
• Assist customers in transitioning to the Bank's digital platform based on their preferences.
• Uphold professional standards when interacting with customers
• Demonstrate flexibility in work deployment as needed.
• Assist Operations in managing customer requests and transactional follow-ups.
• On the job training will be provided.

Thanks, and Best Regards

Karanam Vijaya Kiran

(EA Registration no: R1443178)

Recruitment Manager

Hand Phone: +65 92333815

Helius Technologies Pte Ltd (EA Licence No: 11C3373)

Responsibilities:

• Manage, mentor and coach the relevant team members to achieve quality and productivity for optimal customer experience
• Train and upskill new and existing team members of the team, and provide actionable feedback
• Work closely with the senior management team to design & curate procedures for the best user experience.
• Attend and welcome visitors and customers by providing satisfactory customers service
• Maintain customer records and monitor their appointment
• To professionally and satisfactorily resolve customer complaints pertaining to products and services
• To Implement & improve customer retention practices
• To encourage a positive and cozy environment for the customers
• Assist in other area, if needed from time to time

Qualifications & Requirements

• Customer service enthusiast
• Prior experience in the customer service field
• Professional looking and well-groomed to the standards set
• Proficient communication skills
• Customer Service oriented and passionate about serving customers
• Ability to stay calm in any given situation
• Possess some degree of digital literacy
• Prior experience in the beauty line would be a plus