• Work Location: Changi Naval Base
• Project Office at Geylang area
• Working days: 5.5 days 8am to 5pm, Alt Sat Full Day
• Salary: $2500 to $3500 (depends on experience)

Requirements

• Candidates possess at least a Diploma in Logistics/Supply Chain Management/Construction management/ Transportations or equivalent.
• At least 2 years of fleet management or transportation management experiences, preferably from construction/civil engineering industry.

Job scope

• Tracking and submission of documentation related to material movement (P.O / D.O).
• Update reports on inventory and highlight any discrepancies.
• Verify purchases and storage of inventory.
• Facilitate enquiries with regards to office, equipment and inventory.
• Allocate and direct manpower according to fleet schedule.
• Submission and approval of personnel for clearance matters.
• Generation and verification of temporary passes.
• Ensure timely and accurate submissions of various documents.
• Any other ad-hoc tasks as instructed by Logistics Manager.

Leong Jia Qi Reg No. : R24124746

The Supreme HR Advisory Pte Ltd EA No. : 14C7279

Job Description

• Industry/ Organization Type: Oil & Chemical Industry
• Position Title: Safety Officer / EHS Officer
• Working Location: Boon Lay (Return MRT Transfers Provided)
• Working Hours: Mon – Fri (8 am – 5:30 pm)
• Salary: Basic + AWS + Performance Bonus
• Duration: Permanent

Key Responsibilities

• Regularly inspect facilities, plants, and equipment to identify and mitigate risks.
• Oversee the validity of operational licenses, approvals, and equipment certifications.
• Conduct routine compliance checks, risk assessments, investigative processes, and produce comprehensive reports.
• Maintain and provide access to all relevant GHS requirements and Safety Data Sheets.
• Design and schedule emergency and safety protocols training.
• Create and implement comprehensive policies related to fire safety, ESH risks management, training programs, and enforcement compliance.
• Ensure strict adherence to regulatory requirements (MOM, NEA, PUB, SCDF, LTA), and act as an expert safety advisor on engineering and process design, as well as the procurement of plants, machinery, and services.
• Maintain standards for ISO 14001:2015 (EMS), ISO 45001:2018, SS 651:2019 (OHSMS), and BizSafe Level Star certification requirements.
• Promote safety culture within all organizational tiers and among contractors, aimed at preventing workplace injuries and illnesses.
• Plan and coordinate events to elevate fire safety and occupational health awareness.
• Fulfill duties as a Safe Management Officer, implementing and monitoring Safe Management Measures at the workplace.

APPLY NOW!!!

• Bachelor’s degree in Environmental Safety, Occupational Safety and Health, or a related field.
• Must be a Registered Safety Officer with MOM.
• Possession of FSM qualification recognized by SCDF preferred.
• 5-10 years of relevant ESH experience in the chemical, petrochemical, hazardous waste management, or a similar manufacturing sector.
• In-depth knowledge of ESH legislation, regulations, and best practices.
• Logistics and fleet management experience is an added benefit.

Please apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #66195 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Adelin Chong | EA Reg No.: R1875641

• Shift pattern will be 4 working days with 2 days off / 5 days work with 1 day off
• 12 hours permanent shift
• Location: Islandwide
• Salary Package
  i. Gross salary: up to $2,850
  ii. Bonus of $2,500

Responsibilities:

• Screening of passengers at designated zones
• Manual bag checks
• Usage of security screening equipment for screening purposes
• X-ray screening of checked in luggages
• Any other security related roles at Airport

Requirements:

• 1 N Levels / 1 O Level / WPLN 3 x Level 4

If you are interested to apply, kindly WhatsApp me your updated resume in DOC file and allow our Consultant to match you with our Clients.

Whatsapp: +65 8525 2419

Email: [email protected]

Tan Man Ee Reg No: R22108289

The Supreme Hr Advisory Pte Ltd EA No: 14C7279

Our Client is a Singapore based company in Hospitality industry with global presence. Due to business needs, they are now recruiting a Guest Experience Officer to be part of their Customer Service team for ongoing transformation projects. They are located Islandwide - easily accessible.

Duties:

• Provide courteous and efficient service, striving to fulfill each guest's request whenever possible. Ensure all telephone calls are answered promptly, within three rings.
• Be well-versed in all room types, rates, and availability, and up-sell services whenever possible.
• Take ownership of guest issues, addressing complaints promptly and in line with established procedures. Report to a supervisor for further follow-up if needed, and complete glitch reports when necessary.
• Ensure the safety and security of guest rooms by following emergency and fire procedures, and encourage guests to use Safe Deposit boxes (El-Safe) in accordance with hotel policies.
• Be knowledgeable about hotel facilities, functions, major city attractions, and events to provide guests with accurate information. Maintain a professional, courteous relationship and effective communication with all hotel personnel.

Requirements

• Minimum O Level
• Willingness to work rotating shifts.
• Min 1-2 years of customer service experience

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Recruitpedia Pte. Ltd.

EA License No: 19C9682

EA Personnel No: R2198636 (Oh Puey Xin)

Our Client is one of the leading player in Hospitality industry in Singapore. Due to business needs, they are now recruiting a Guest Service Officer/ Porter to be part of their Concierge team for ongoing transformation projects. They are located Central - easily accessible.

Duties:

• Greet and assist guests entering and leaving the building.
• Open doors and provide directions or information.
• Monitor and control access to the building.
• Help with packages, luggage, and deliveries.
• Ensure security by keeping an eye on the entrance area.

Requirements

• Good communication and interpersonal skills.
• Professional appearance and demeanor.
• Ability to stand for extended periods.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Recruitpedia Pte. Ltd.
EA License No. 19C9682
EA Reg. No. R22108850 (Chan Mun Mun)

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Overview

We are looking for a highly motivated, self-starters Treasury Sales Officer (TSO). The candidate is responsible for managing and actively pursuing treasury revenue streams and product penetration across Financial Institutions & Non-Bank Financial Institution clients. The TSO works closely with Corporate Banking, other Sales colleagues as well as key Product Management partners (including cash management, FX, commercial card, trade finance and liquidity) to identify solutions that best suit our client’s needs. This individual will have daily face-to-face or phone interactions with their existing clients and prospects. The TSO is accountable for revenue growth, client calling activities, portfolio development, pricing, RFP or RFI responses, call preparations, and leading client-facing presentations.

Job Description

Responsibilities

• New sales wins, revenue growth and retention within a predefined portfolio of Financial Institutions clients (Banks & Non-Banks FI)
• Pro-active approach to sales, response to RFPs (request for proposal), sending unsolicited proposals, lead client engagement and pitches/presentations
• Move the relationship bar within the defined target market 1) Prospective, 2) Pitched and bid, 3) mandate and committed to, 4) closed to ultimately as, 5) strategic advisor.
• Constantly review client names to ensure that the names achieve and maintain hurdle profitability levels
• Ensure customer satisfaction and sales effectiveness together with customer service and fulfillment team
• Partner with corporate and investment banking, global markets partners to prepare and maintain account plans for key clients and establish a disciplined process for review and action against the plans, optimizing internal processes and owning and supporting the total client experience
• Establish a working line with credit/risk (in consultation with corporate banking) for strategic credit requirements (both country and client level)
• Proactive member of the global team assigned to our clients and segment strategy
• Other qualitative areas include ensuring full compliance and discipline on governance and control processes and alignment including compulsory training, KYC requirements, pricing and deals reviews with respect to clients, market and product requirements.
• Grow the franchise in the market/country through thought leadership initiatives and other client engagement activities to grow market share and provide consistent strategy in the market.
• Manage and support the development of team resources, including Treasury Sales Analysts (TSA)

Requirements

• Successful history of direct treasury management experience within the FIG sector and/or treasury management sales (including but not limited to, cash management, liquidity strategies, commercial cards, foreign exchange, working capital and trade)
• Experience in covering Southeast Asia Markets is advantageous
• Proven track record in managing complex cash and trade deals for FIG clients
• Excellent written and oral communication skills in English and an Asian language
• Strong presentation skills
• Strong inter-personal and organizational skills
• Able to successfully develop and maintain collaborative working relationships
• Strong financial skills
• Strong client engagement skills with an unwavering focus on client satisfaction and growing business
• A strong team player who understands how to leverage various businesses functions/partners to drive business growth and support the US client management and sales teams
• Strong PC skills (Word, Excel and PowerPoint)

Established in 1992, the Wee Kim Wee School of Communication and Information (WKWSCI) is the only full-fledged communication and information school in Singapore. It is a world-class centre of excellence with an international faculty, state-of-the-art research facilities, and global institutional affiliations.

The school is seeking to hire a Project Officer to support the management and execution of two research projects. The candidate will work closely with the Principal Investigator to conduct qualitative and quantitative research related to the promotion of online safety to children and youth.

Key Responsibilities:

• Manage the participant recruitment process for the research studies
• Collect data through qualitative and quantitative methods such as interviews, surveys and experiments
• Analyse data using different software tools such as SPSS
• Prepare progress reports, financial reports, and other research-related documents
• Write journal or conference articles related to the project
• Manage the finances of the project to ensure that appropriate expenditure levels are maintained
• Perform research administration tasks including but not limited to liaising with NTU and external parties on matters related to the project, purchasing equipment and software, and answering queries about the project

Job Requirements:

• Bachelor’s degree in communication studies, psychology, or related social science fields
• Experience with managing projects, especially those that are research-oriented
• Possess skills in quantitative and qualitative research methods
• Ability to analyse and interpret quantitative and qualitative data
• Good academic writing and communication skills
• Ability to multi-task and work independently
• Past working experience in academic research roles is preferred

We regret to inform that only shortlisted candidates will be notified.

Onboarding on Febraury 2025

The Workplace Experience team supports the frontline operations and communications outreach across the three primary locations. The proposed manpower will be required to operate on-site services and the scope of work, but not limited to, is as follows:

• Provide on-site support various teams within organization
• Provide on-site frontline concierge service
• Provide on-site support for room and AV/IT systems management
• Support with provision of office supplies and employee indents through vending and parcel locker machines at the three primary locations when needed.
• Provide administrative and operational support for the daily topping up and up-keeping of pantries located at various floors across three primary locations.
• Manage the daily operations of the gym, including timely follow-ups on any maintenance works required to the infrastructure.
• Provide administrative support and content to drive the monthly promotion
• Provide administrative and operational support to plan, organise and conduct up to two monthly complimentary employee-related initiatives to improve employee productivity across the three buildings, such as sourcing and deployment of food trucks.
• Provide on-site wayfinding/assistance (e.g. lost-and-found) for public visitors at the Public Concierge, the proposed manpower will escalate the service requests/status enquiries/feedback to the middle office via the Employee Relationship Management System (ERMS) for case resolution
• Provide logistics and AV support for events organised within the three primary locations when needed.

Requirements:

• Singapore Citizen/Permanent Resident
• Diploma in Business Management or relevant discipline
• Strong service excellence mind-set
• Good knowledge of Microsoft Office software/applications (e.g. Excel) will be advantageous

Other Information:

• Location: Bukit Gombak, Hillview & Depot Road (Might have to rotate between 3 different locations Bi Weekly)
• Salary: $2,400 - $2,700
• Performance Bonus
• 14 Days Annual Leave
• Duration: Contract until Jan 2029
• Working hrs: Monday to Friday: 8.30am to 6.00pm (Hours might be staggered subjected to team lead)

"This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to RMA Groups’s PDPA and e2i’s PDPA."

Job description:

• Supporting the recruitment administrative duties such as creating and updating job postings on job boards, career page and other media, screening candidates and interview coordination.
• Provide administrative support such as data-entry, documentation, printing and filing
• Training and course arrangement

- High incentives per successful placement (subject to terms and conditions)

We are looking for motivated individuals, who is able to take initiative and challenging task In a fast- track organization.

You will be working in a Fast- paced environment where your achievements will be recognized.

Good communication is a must.

Confidence in presentation is a definite plus.

You can work from home.

Flexible timings.

Job Description:

Responsibilities

• Sales proposals
• Client relations
• Advisory

Requirements

Confident, matured, highly motivated

Excellent communication, presentation and interpersonal skills.

Pleasant and professional appearance.

Rewards

Basic allowance $2,500 + Bonus comms

High earning potentials

Good career prospect

Shortlisted candidates will be notified very soon.

Company benefits:

· Attractive Joining Bonuses - Up to S$35,000

· Gross Salary: Up to $4400.

· Corporate Benefits (Dental, Medical Consultations, Annual leave (8 + 1 for every additional year, etc.).

· Stable career progression with PWM (Progressive Wage Model where applicable)

· Training Allowance given.

Working Hours: Able to work on rotating shifts (2 Days & 2 Nights).

Working Locations:

· Bedok

· Changi Airport

· Jurong

Salary Package:

· Armed: Up to $4400

· Unarmed: Up to $3900

Job Responsibilities:

· Access Control

· Crowd Control

· Enforcement

· Escorting

· Guarding

· Patrolling

Working Requirements:

· (Armed) IPPT eligible & Comfortable with firearms

· Be flexible to work both day and night shifts

· Require 3 N Level Credits and above qualifications

Candidates without experience are welcomed to apply! On job training will be provided!

*Able to start work within short notice will be highly advantageous.*
**Please be notified that only shortlisted candidates will be notified**

By submitting your personal data and/or resume, you give consent to the collection, use, and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by the company relating to this job application.

EA Personnel Name: TOH SHIQI

EA Personnel No: R23119083

EA License No: 21C0845

• Mailroom / Admin / Data Entry / Sorting / Scanning / Printing Exp
• No Exp Welcome
• Able to handle high volume of hands on printing duties
• 3 Months Contract - Might be Extended or Converted

Job Scope:

• Printing of personalised cards accordingly to production schedule
• QC
• Basic equipment maintenance
• Picking and packing for delivery
• Basic admin works

Requirements:

• Possess a GCE ‘N’ levels or above
• Able to handle high volume of manual printing works
• Proficient in MS Office (Words & Excel)
• Good interpersonal & communications skills
• Flexible & able to multi-task well
• Able to commence work immediately or with short notice

To apply please click on the APPLY NOW button or email your resume to [email protected] with the following details inside your resume for faster processing:

• Reason for leaving each past & current employment

• Salary drawn for each past & current employment

• Expected Salary

• Earliest availability date

We regret only shortlisted candidates will be notified. By submitting any application or résumé to us, you will be deemed to have agreed and consented to us collecting, using, retaining and disclosing your personal information to prospective employers for their consideration.

Yoong Poh Feng

EA License | 14C7092

EA Registration Number | R1105076

Customer Service Officer/Logistics Coordinator

As a Compliance Officer, you will be part of the Compliance & Risk Department.

Job scope includes the following:

• Work closely with the Head of Compliance, Risk & MLRO, together with members of the local and global compliance team and other internal functions, to ensure that processes, system and controls are in place and reflect applicable Group and local regulatory requirements,
• Keep pace with regulatory changes, perform a gap analysis on new regulations and undertake an assessment of the relevant changes against current policies and procedures,
• Assist with regulatory audits and inspections,
• Undertake risk assessments and periodic reviews in accordance with the Compliance Monitoring Plan,
• Assist with monitoring the effectiveness of the systems, policies and procedures designed to manage compliance risk and proactively assist and make recommendations for improvements to systems, policies and procedure,
• Review of client account opening requests (private clients, companies, institutional clients, financial institutions, external asset managers, introducing brokers) from an AML/CTF standpoint (MAS, FATF, OFAC) including name screening, PEP review, background research etc,
• Undertake periodic and ad hoc name screening, review hits and clear alerts,
• Proactively identify gaps, highlight any potential concerns/risks, recommend remediation actions and share best practices to enhance existing policies and processes,
• Preparation of internal training material on compliance-related topics.
• Participation in ad hoc local/Group compliance and regulatory projects,
• Provide compliance advice and support to the Front line sales team and Management,
• Perform any other duties as may be assigned by the Company from time to time.

INFINITY LEGAL LLC is seeking to employ paralegal to assist in the firm’s growing and dynamic personal data protection and litigation practice.

A Level and above, with legal experience preferred but not essential as on-job training will be provided. Familiarity with the PDPA and e-Litigation will be an advantage. Good interpersonal skills and able to communicate well with all levels. Proficient with MS Office. Careful and meticulous with initiative and good working attitude. Interested applicants please apply with resume and

expected salary.

Please email your detailed CV to [email protected]

This position is open for recent law graduates looking to get called to the Singapore Bar. All applicants must be a qualified person under the Legal Profession Act (Chapter 161). Information about the law practice please see: www.infinitylegal.com.sg.

Please email your detailed CV to [email protected]

• Conduct inspection on Soil investigation and instrumentation works
• Carry- out supervision and coordination on-site to meet the project schedule
• Conduct inspection in Installation of ERSS works, D-wall, Site Investigation, Shotcrete, Rockbolt, controlled blasting , Soil Instrumentation works.
• Carry out full-time standing supervision of Ground Investigation Works
• Maintain appropriate documentation of site work progress, instrumentation readings, and fieldwork records/logs on a daily basis
• Constantly assess the impact of the ground investigation works on site and liaise with the Contractor to mitigate any risks to dam safety when deemed necessary
• Coordinate with local authorities as and when necessary
• Shift work - Day and/or Night
• Location - Various jobsites

Responsibilities:

• Be a crucial member of the legal department and the go-to advisor for the business team
• Provide legal advice and support to all divisions in the Region to achieve business objectives
• Highlight and manage legal risks and ensure compliance with all applicable laws and regulations
• Provide practical, risk-weighted legal guidance on a wide range of legal matters
• Provide legal support for business development initiatives in the region
• Draft, review and negotiate a wide range of contracts, including agreements, procurement contracts and leases
• Help implement and enforce document review and approval process for documents such as customer and supplier contracts, as well as training the business on how best to utilize legal resources
• Keep abreast of and advise on compliance requirements and issues, and help implement policies and procedures for the group’s operations
• Help with management of corporate secretarial function
• Design and facilitate legal and compliance related training to employees

Qualifications & Experience:

• At least five years of legal experience gained from private practice and/ or in-house
• Previous in-house experience working in a multinational company is preferred
• Legal education from a respected law school and qualified to practice in Indonesia
• Growth mindset and is interested in both the technical and commercial aspects of in-house legal practice
• Ability to work independently, with others as part of a team, and across geographic boundaries

Primary Responsibilities

• Record / upload Vendor invoices and DHC / Staff Claims (accurate G/L and Dept / Cost Centre)
• Ensure cost is rightful and supported by Delivery Order / Service Report / etc.
• Circulate and follow up on Vendor invoices for approval as per Invoices Approval Matrix
• In case of dispute, to request and follow up on Credit Note / documents
• Process payment (on daily basis for Shipping Charges) and for Creditors within credit term granted
• Send Payment Advice to notify Suppliers
• Ensure Ageing is accurate and healthy.
• Record GIRO payments in SAP on weekly basis
• Scan invoices with supporting documents to DocuShare, by payments.
• Ensure scanning and filing completeness of all AP documents.
• Responsible for AP HCS receipts updating in system, and follow-up for outstanding HCS receipt
• Scan miscellaneous charges receipt, and update excel file for CS reference
• Perform monthly supplier reconciliation, chase for late/missing invoices from vendor
• Comply & meet the requirements of ISO 9001, ISO 45001 and ISO 22301 for Intergrated Management System
• Ensure achieve IMS Policy and IMS objectives

Miscellaneous

• Making a trip to Bank for cash / banking transactions
• Creation of new vendor BP in SAP
• Assist on annual statutory audit and tax
• Tie up old files after year-end audit
• Pack up boxes for archive audited documents
• Assist on any ad-hoc task as assigned

Requirements & Qualifications

• Minimum Diploma in Accounting
• Proficient in SAP & MS Office
• Good communication skill
• Minimum 2 years experiences in accounting field
• Willing to work under tight deadlines
• Willing to travel to Pioneer to work

Stephanie Ang | R1331070 | [email protected]

Job Responsibility

• Inspect and identify all possible forms of hazards in a work environment.
• Inspect work areas regularly to ensure compliance with workplace safety and health requirements.
• Check equipment to ensure it is in working condition and do not pose any environment health hazard to user or the workplace.
• Provide solutions to address any unsafe practices or act at workplace.
• Conduct risk assessments on work site.
• Prepare reports on workplace safety assessments.
• Take charge of all matters related to environmental health such as:

1. Disease-bearing insects and rodents

2. Proper disposal of construction waste

3. Noise, air and dust pollution

4. Earth littering

5. Siltation of drains

6. Food hygiene in workers canteens if any

7. Any other environmental health matters

• Report these conditions/ situations with recommendations on remedial measures to be taken to prevent recurrence.

Requirement

• Diploma in any field.
• Registered Environmental Control Officer with NEA.
• At least 2 years of working experience.
• Preferably personnel specialized in Building Construction - Environmental/ Health/ Safety or equivalent.
• Candidate who possess high experience will be considered for senior role.

Our client is a specialist contractor in Singapore, known for delivering expert excavation services.

• Handle all construction contracts.
• Ensure compliance with requirements and provide admin support to project teams.
• Monitor contract performance and resolve any issues.
• Keep comprehensive contract records and documentations.

Requirements:

• ITE and above
• At least 2 years of admin experience in Construction industry.
• Independent, meticulous and has an eye for detail.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R1326740

• Conduct inspection on Soil investigation and instrumentation works
• Carry- out supervision and coordination on-site to meet the project schedule
• Conduct inspection in Installation of ERSS works, D-wall, Site Investigation, Shotcrete, Rockbolt, controlled blasting , Soil Instrumentation works.
• Carry out full-time standing supervision of Ground Investigation Works
• Maintain appropriate documentation of site work progress, instrumentation readings, and fieldwork records/logs on a daily basis
• Constantly assess the impact of the ground investigation works on site and liaise with the Contractor to mitigate any risks to dam safety when deemed necessary
• Coordinate with local authorities as and when necessary
• Shift work - Day and/or Night
• Location - Various jobsites

• Conduct inspection on Soil investigation and instrumentation works
• Carry- out supervision and coordination on-site to meet the project schedule
• Conduct inspection in Installation of ERSS works, D-wall, Site Investigation, Shotcrete, Rockbolt, controlled blasting , Soil Instrumentation works.
• Carry out full-time standing supervision of Ground Investigation Works
• Maintain appropriate documentation of site work progress, instrumentation readings, and fieldwork records/logs on a daily basis
• Constantly assess the impact of the ground investigation works on site and liaise with the Contractor to mitigate any risks to dam safety when deemed necessary
• Coordinate with local authorities as and when necessary
• Shift work - Day and/or Night
• Location - Various jobsites

Responsibilities:

• Communicate with customers, understand their needs and attend to their queries
• Handle and resolve customers’ feedbacks and concerns
• Ensure a wonderful salon experience for our customers to increase customer retention
• Handling phone enquiries with etiquette
• Serving light refreshments to customers and attending to their needs
• Schedule customers’ appointments and other ad-hoc duties as assigned
• Gather customer satisfaction levels and feedback on customer services for continuous improvement
• Provide feedback and ideas to improve operations and enhance customer experience
• Comply with data protection regulation and organizational security procedures for customer registration and credit and cash transactions

Qualifications & Requirements:

• Well-groomed and maintain a professional self that suits our salon image
• Good and precise communication skills
• Service oriented and passionate about serving customers
• Prior experience in the beauty line would be advantageous

Responsibilities:

• Manage, mentor and coach the relevant team members to achieve quality and productivity for optimal customer experience
• Train and upskill new and existing team members of the team, and provide actionable feedback
• Work closely with the senior management team to design & curate procedures for the best user experience.
• Attend and welcome visitors and customers by providing satisfactory customers service
• Maintain customer records and monitor their appointment
• To professionally and satisfactorily resolve customer complaints pertaining to products and services
• To Implement & improve customer retention practices
• To encourage a positive and cozy environment for the customers
• Assist in other area, if needed from time to time

Qualifications & Requirements

• Customer service enthusiast
• Prior experience in the customer service field
• Professional looking and well-groomed to the standards set
• Proficient communication skills
• Customer Service oriented and passionate about serving customers
• Ability to stay calm in any given situation
• Possess some degree of digital literacy
• Prior experience in the beauty line would be a plus