• Managing project hotline & attend to customers' calls.
• Handling and resolving conflicts, feedback, complaints pertaining to the project and any other ad-hoc duties as directed.
• Experienced in the field of public relations and possess appropriate qualifications likewise.
• Effective in both spoken and written in English.
• Ensure that matters relating to public relations efforts, complaints and feedback are promptly attended to, and every case is properly concluded and closed, and all details of the cases documented.
• Provide admin support to the project team and department to ensure the smooth running of the department operations.
• Attend project meetings in relation to PRO duties.
• Develop and maintain administrative document control processes for the efficient management.
• Support the officers and project team in daily admin roles and assist to keep stock of stationary supplies for the department.
• Perform data-entry, recording, printing and filing duties.
• Undertake any ad-hoc admin projects/duties as required.

Duties & Responsibilities

• Engage clients to identify requirements relating to cyber security solutions such as Database Security, Application and Cloud Native Security
• Conduct Solutions Presentations and Perform Proof of Concept (POC) / Proof of Value (POV) for clients to ensure the solution meets their requirements
• Respond to RFP, ITQ, RFQ, generate proposals, scope, and size technical solutions for clients
• Conduct project deployments and provide consultation to clients as a Subject Matter Expert (SME)
• Create technical documentation for the solution deployment
• Perform knowledge transfers / trainings to clients through technical enablement
• Provide post-project support services for corrective and preventive maintenance when necessary

Requirements

• Good diploma or bachelor’s degree in Information Technology
• Experience with Cloud Computing Platforms, Database Security and Application Security will be preferred
• Experience in leveraging and expanding the capabilities of existing analytical tools and technologies
• Experience with DevOps and Cloud Native Security is advantageous
• Knowledge in information security technologies & cyber threat actors, cyber-crimes and fraudulent activity targeting the technology or various industries
• Positive working attitude
• Good communication and written skills
• Passionate in information security
• Experience in programming and scripting is preferred