• Responsible and accountable for effectively managing the day-to-day operations / allocated contract sites and staff by providing the highest quality, compliant, and professional security service to its customers
• Conduct security and safety risk assessment surveys of the assignments
• Conduct investigations and vet incident reports submitted by the security team, and prepare and conduct AAR of the incident.
• Overall in charge of the day-to-day operations of security personnel at the allocated sites
• Conduct OJT training for new hires and conduct refresher on SOP
• Handle workplace investigations, grievances, and discipline
• Plan and schedule training for security personnel in alignment with PWM requirement
• Manage and review security procedures
• Handle recruitment and selection of security personnel at the allocated sites
• Proficient in MS Office
• Minimum 2 years of working experience in the Security Industry
• SS & above PLRD licensed
• With a Class 3/Class 3A Driving License
• Stress-resistant, flexible
• Excellent communication skills and a "people" person
• Good interpersonal skills

Interested candidates, please send in your latest detailed resume to [email protected]

• Prepare recruitment materials and post job openings on appropriate job portals.
• Conduct interviews, evaluate applicants, and select candidates to meet the company’s workforce requirements.
• Prepare and maintain records of all business activities, including employee biodata, organizational charts, contracts, employee records, and client data.
• Coordinate and arrange training courses for officers in collaboration with Operations and clients.
• Assist in managing daily operations, including coordinating with various departments to ensure smooth functioning.
• Help implement new policies and procedures aimed at improving operations.
• Develop and implement operational and recruitment strategies to enhance efficiency and productivity.
• Collaborate with team members to identify and resolve any issues or concerns.
• Respond to inquiries and complaints from officers and customers in a timely and professional manner.
• Undertake projects and ad-hoc assignments related to HR and operations management as needed.
• Provide support to the HR and Operations Head whenever required.
• Experience with sourcing techniques.
• Ability to work independently and as part of a team.
• Good communication and interpersonal skills.
• Persuasive, driven, and willing to take on new challenges
• Must have at least 3 years of experience in recruitment or a similar role.
• Familiar with tracking systems and databases (Timesoft).

Interested candidates, please send in your latest detailed resume to [email protected]

1. Planning and designing employees benefit packages.

2. Executing the employee's annual review procedures.

3. Maintaining a detailed record of the company’s employees.

4. Administering all the hiring processes of new employees.

5. Analyzing and monitoring all the department's budgets.

6. Supervising the day-to-day operations of the Human Resources department.

7. Ensuring all the employees comply with the HR policies.

8. Creating new HR policies and updating the existing ones.

9. Overseeing the employee's termination process.

10. Counseling employees as and when required.

11. Conducting exit interviews to identify the reason for termination/resignation.

12. Organizing events and conferences for the employees.

13. Managing workplace safety issues and complaints.

14. Maintaining and recording employee attendance.

15. Adhering to all the company’s rules and regulations.

Please take note that you may be called back during weekends during our audit or whenever required.

Security oprations team may call you after working hours as we operate 24 hrs operations.

To speak to a Recruitment Officer (Yannah), please contact 9022 1924

Key Info:

• Gross from $3,200-$3,700

• 2Day 2Night 2Off (12 hours shifts)

• No Experience Required

Responsibilities:

• Respond to incidents such as vehicle breakdowns & collisions, road obstruction etc

• Recovery of accident vehicles

Requirements:

• Class 4 License with a minimum of 1 year experience

Benefits:

• Paid Training Provided

• Medical & Insurance Coverage

• Career progression

• Annual Pay Increment

• Annual Leave Entitlement

To Apply:

- Please click “Apply Now”, we regret to inform only shortlisted candidates will be contacted.

To speak to a Recruitment Officer (Yannah), please contact 9022 1924

Key Info:

• High Basic
• Rotating Shifts (12 hours)
• Completion Bonus
• Paid Training

Responsibilities:

- Guarding, escorting, enforcement

- Traffic and crowd control

- Access control duties

Requirements:

- Minimum 3 ‘N’ Level

- Good communication and interpersonal skills

- Willing to go through training

- Able to work independently and as a team

Benefits:

- Paid Training Provided

- Joining/Completion Bonus $15,000

- Career Progression

- Annual Pay Increment

- Medical and Insurance Coverage

- Annual Leave Entitlement

- Work and Study Opportunity

To Apply:

Please click “Apply Now”, we regret to inform only shortlisted candidates will be notified.

MONTHLY GROSS UP TO $4,649

BONUS 30K

TRAINING PROVIDED – PAID TRAINING

The Certis Earn & Learn Program (CELP) in Singapore is a specially tailored Diploma Sponsorship program where you can study and work at the same time. Earn & Learn offers valuable and practical working experience, while you pursue your Work-Study Diploma in Security Operations by ITE Central (fully sponsored)

What can you look forward to with CELP

• Receive a full salary

• Bonus of up to $30,000*

• Fully sponsored school fees

• Free Laptop

Entry Requirements

• Singapore citizen

• ITE Graduates with either NITEC and Higher Nitec

No experience is required. Training will be provided to equip you with the necessary skills to handle a wide range of security activities and provide professional security services.

• Interested applicants may WhatsApp: 9113 2437 Pauline Koh

• We regret that only shortlisted candidates will be notified

• Joining Bonus up to $3,500

• On Job Training (paid)

• Monthly salary up to $3,309

Responsibilities:

• Bike patrolling duties at public roads according to schedule

• Enforcement against illegal parking and perform checks against unlicensed operators

• Attend to feedback on enforcement related matters

• Steps up duties at school (E.g. enforce against illegal parking outside school)

Requirements:

• Candidate must possess at least Secondary 2 education

• Candidate must possess class 2B license

• Singaporean Only

Working Shift Pattern:

• Every 3 Days of work, 1 off day and 4 Days of work, 1 off day. 12hours permanent shift (Can choose permanent day/night shift)

Salary & Benefits :

• Annual Increment

• New Hire Bonus

• Orientation Program & On-Job Training

• Progressive Wage Model

• Promotion Opportunities

• Medical & Dental Benefits

Interested applicants may WhatsApp: 9113 2437 Pauline Koh

We regret that only shortlisted candidates will be notified

Responsibilities:

As an Auxiliary Police Officer, you'll play a vital role in maintaining law and order. Your primary duties will include:

• Detering and preventing crime
• Safeguarding individuals and property
• Controlling access and crowds
• Protecting and escorting valuables
• Patrolling designated areas
• Enforcing security at major events

• Requirements:
• Minimum 3 ‘N’ Level or equivalent
• Good communication and interpersonal skills
• Able to commit to 12 hours shift
• Able to work independently and as a team

Benefits:

• Paid Training
• Joining Bonus Up to $45,000
• Career Progression
• Annual Pay Increment
• Medical and Insurance Coverage
• Annual Leave Entitlement
• Upgrading opportunities

To Apply:

Please whatsapp 84986550 for an interview appointment

UPDATE

Ø Updating of Attendance for payroll

Ø Updating MC and AL for Payroll

Ø Annual Leave & MCs

SALARY

Ø Calculation of Monthly Salary and Weekly Advance

Ø Key in for weekly advance every Thursday

Ø Key in monthly advance

Ø Print out Levy and update.

Ø Process CPF on 10th of every month

ASSIST

Ø Invoices

Ø Credit note

OTHERS

Ø Prepare weekly transfer

Ø Malaysian resigning – check if need to submit income tax

Ø Explaining salary to Officers when they call.

You will be part of an exciting team of frontliners, tasked to protect the borders of Singapore – ensuring a safe and secure aviation system for all passengers. This role reflects the exceptional customer service skills required to ensure that all passengers have a safe and efficient passage within an efficient and friendly environment.

Job Description:

· Performing security screening in the designated zone

· Manual bag checks

· X-Ray screening for baggage

· Using security equipment to conduct a screening

Requirements:

• Min 1 ‘N’ / 'O' Level

• Able to perform 12hours shift (Perm Day/ Perm Night - available)

• Singaporeans Only

Salary & Benefits:

• Gross Salary up to $3,070

• New Hire Bonus of $2,500

• Medical, Dental & Leaves entitlement

WhatsApp Pauline Koh @91132437

(We regret that only shortlisted candidates will be contacted)

You will be part of an exciting team of frontliners, tasked to protect the borders of Singapore – ensuring a safe and secure aviation system for all passengers. This role reflects the exceptional customer service skills required to ensure that all passengers have a safe and efficient passage within an efficient and friendly environment.

Job Description:

• Performing security screening in the designated zone
• Manual bag checks
• X-Ray screening for baggage
• Using security equipment to conduct a screening

Requirements:

• Min 1 N' Level

• Able to perform 12hours shift (Perm Day/ Perm Night - Available)

• Singaporeans Only

Salary & Benefits:

• New Hire Bonus of $2,500

• Gross Salary up to $3,070

• Medical, Dental & Leaves entitlement

WhatsApp Pauline Koh @91132437

(We regret that only shortlisted candidates will be contacted)

Job Responsibilities

1. Payroll Management Handle payroll matters: release (per operations/management instruction), and process final salary payments for employees.
   Address payroll-related inquiries and complaints from site officers.
   Prepare and distribute payslips for all FTE and PTE staff.
   Submit CPF contributions for eligible employees.
   Verify attendance discrepancies with timesheets and ensure accurate payments.
   
2. Final Payment Processing Process final payments for resigned staff, including filing IR21 for foreign employees and liaising with IRAS for approvals.
   
3. Accounts Maintenance Maintain and update account records, file systems, and ensure data accuracy.
   Manage banking matters, including fund credits, cash flow, and payment schedules.
   
4. Financial Reporting Prepare summaries of payments (daily, weekly, monthly) and monthly reports for management review.
   Assist in trial balance preparation, accruals, and financial statement consolidation for audits.
   
5. Vendor and Billing Management Liaise with vendors, contractors, and suppliers for quotations and purchase orders.
   Prepare invoices, delivery orders, and ensure accurate GST and credit note submissions.
   
6. Compliance and Regulations Ensure adherence to company policies, rules, and regulations by all staff.
   Manage accurate record-keeping of financial transactions, including inventory, accruals, prepayments, and capital structure events.
   
7. System and Data Utilization Use IT tools for data analysis and generate accurate reports.
   Ensure timely and accurate data entry in the accounting system.
   Retrieve system reports for management use and perform monthly closings.
   
8. Support and Ad-hoc Duties Assist the Finance Manager with ad-hoc reporting and projects.
   Participate in finance-related projects and systems testing.
   Perform other duties as assigned by management.
   

Key Focus Areas: Payroll, Accounts Management, Financial Reporting, Compliance, Vendor Relations, and IT Integration.

GROSS SALARY UP TO $ 4,649

New Hire Bonus $35,000

The Auxiliary Police Officer maintains law and order, assigned to protect properties and personnel from potential threats and terrorist activity. Require to performs access control, conducts security screenings, provides patrolling, perform traffic regulations duties on the road and guarding services, as well as manages incidents and emergencies.

Job Scope
• Guard and Patrol Government and Non-Government Premises
• Protect VIPs
• Enforce security at major and private events
• Provide traffic and crowd control

Requirements

• Minimum 3 ‘N’ /1 ‘O” Level/ Nitec/ Higher Nitec/ Diploma/Degree
• Able to commit shift work system
• Applicants with Diploma/Degree will be considered for a direct entry as SGT
• Singaporean only

No experience is required. Training will be provided to equip you with the necessary skills to handle a wide range of security activities and provide professional security services.

WhatsApp Pauline Koh @91132437

We regret that only shortlisted candidates will be notified

• Lead the development and execution of new business strategies and initiatives
• Identify and evaluate potential new business opportunities, including new projects, new brands, and expansion into new countries
• Conduct market research and analysis to assess the viability of new business opportunities
• Develop and manage relationships with key decision-makers at potential new partners and customers
• Negotiate and close deals for new business opportunities
• Manage and oversee the implementation of new business initiatives
• Track and measure the performance of new business initiatives
• Prepare and present reports to senior management on new business initiatives

*Connections with Building Managers, Managing Agents of Residential, Commercial and Industrial would be a bonus!

• Provide security assurance and consulting for IT systems and applications
• Responsible for designing and implementing security architecture.
• Create and implement IT security plans, policies, and procedures.
• Manage and monitored cloud environments to ensure system performance and availability.
• Design and implement security architectures
• Conduct assessment to Migrate data from On-premises infrastructure to cloud.
• Perform security scanning for IT systems and apps, including vulnerability assessments, penetration testing, and secure code reviews.
• Develop and maintain Information Security Policies and Standards
• Provide Security Architecture design
• Security Application database growth analysis & performance analysis.
• Security application database patch management, Migration and DB version up-gradation.

Key Responsibilities

Technical Implementation:

• Deploy and configure various network/cybersecurity solutions at customer sites or remotely.

• Integrate solutions with clients’ existing IT infrastructure.

Customer Support & Troubleshooting:

• Provide post-sales technical support and resolve issues promptly.

• Serve as a technical escalation point for more complex challenge.

Training & Enablement:

• Conduct workshops and training sessions for end-users and system

administrators.

• Develop and maintain technical documentation such as guides and FAQs.

Collaboration & Feedback:

• Work with pre-sales teams for a smooth handover post-sale.

• Collect and share customer feedback to improve product offerings and service quality.

Continuous Learning:

• Stay updated on the latest cybersecurity technologies and trends.

Duties and responsibilities:

1. Efficient project management which includes project scheduling, lead, and co-ordinate the whole project team which include supervisors, foreman, workers and subcontractors.

2. Liaise with client, architect, consultant, and main contractor for any site issues to ensure timely project execution. To represent the Company at site meetings and other meetings as required.

3. Responsible for site coordination workers and to make accurate, decisive, and prompt decisions relating to work matters. Feedback to management on site problems for corrective actions to be taken.

4. To ensure details in subcontracts, purchase orders are accurate and meet with the project specifications in covering the full scope of work intended and required by the main contract.

5. Propose alternative design to substitute tender design that is practical, liable, cost-saving and conforms to relevant building code of practice.

6. Source for more competitive costs in equipment and subcontractor costs to minimize project cost and capital utilization.

7. Responsible for preparation, checking and submission of shop drawings before commencement of installation works and as-built drawings upon completion. The drawings shall provide for the openings through building structures for the passage of M & E services and shall ensure conformance to regulation and clients’ requirements.

8. Submission of monthly progress claim to clients and monitoring of variation works, avoid wide differential in claim and payment amounts. To finalize project accounts and variation claims early for client’s verification and payment.

9. To monitor the progress of work on site and recommend, if appropriate, the interim payment certification to supplier/subcontractors proposed by the designated Project Engineer.

10. To access, recommend and recruit suitable subcontractors and work force to provide quality engineering services to our clients.

11. To be readily involved in tender estimation, variation quotation and costing preparation and assist the project manager in the preparation of budgetary statement.

12. Responsible for all correspondences with the clients, authorities, main-contractors, subcontractors, vendors, architects, consultants, etc.

13. To be actively involved with quality management system of the company.

14. Perform any other duties as assigned by higher management or superior.

The project manager is overall responsible for planning and to oversee the entire project from inception to completion by ensuring the necessary co-ordination with various stakeholders.

This includes also maintaining and forecasting project budgets to closing the final account.

• Able to handle design for ACMV works
• Attend relevant meeting and make sure coordination on-site goes well
• Liaise with internal and external project stakeholders, like main-contractors or owners and sub-contractors, safety departments as well as complying to BCA / MOM regulations.
• To be responsible for gathering at least 3 different quotations from vendors for each project.
• Able to come up the project schedule showing the key milestones, progress and developments and ensuring that it is completed in good time.
• Provide effective leadership to project team by efficiently delegating tasks and resources to achieve completion.
• Build and maintain good relationships with clients, consultants and building owners.
• Provide overall project management administration duties - planning, managing submissions, reporting & attending client and subcontractor meetings
• To be competent in overseeing site installation including but not limited to manpower allocation, problem solving, coordination with other trades and to attneding client FAT, SAT, T&C. Also to manage HSE & safety requirements
• Assist in on tendering & quotation for projects

Requirements:

• Min Diploma/Degree in Electrical or Mechanical (Mechatronics) engineering or other related studies.
• At least 5 years project management experience in Construction industry.
• Project experience in multiple trades is advantageous
• To be fluent in ACMV knowledge & installation - CHWP, VRV, VRF systems.
• Driving license and own transport preferred.

Job Description:

The Receptionist plays a vital role in maintaining a secure and welcoming environment for all individuals entering the premises. This position combines clerical and administrative responsibilities with security-related tasks to ensure efficient operations and adherence to safety protocols. The ideal candidate will possess strong communication skills, professionalism, and attention to detail.

Roles and Responsibilities:

• Provide exceptional customer service by greeting and assisting visitors, employees, and contractors in a courteous and professional manner.
• Perform various clerical and receptionist duties, including answering phone calls, responding to emails, and managing correspondence.
• Update calendars and schedule meetings as necessary to support the organization's operational needs.
• Manage access control systems and communicate effectively with internal teams regarding access permissions and security protocols.
• Enforce security policies and procedures to ensure compliance and safety for all personnel on-site.
• Utilize the Visitor Management System to register and track visitor information accurately.
• Issue access control badges and administer individual authorized access in accordance with established policies and procedures.
• Coordinate ground transportation arrangements as needed during shift hours.
• Maintain regular communication with the security team to manage visitor and contractor flow effectively within the facility.

Job Requirements:

• Minimum Diploma or equivalent.
• Strong interpersonal and communication skills, with the ability to interact professionally with diverse individuals.
• Attention to detail and a proactive approach to problem-solving.

Join our dynamic team as an Airport Screening Officer at Certis Group, located in Changi Airport!

Work in a bustling airport environment, assisting passengers with check-in, boarding procedures, and resolving inquiries at our state-of-the-art terminal.

Details:

• Competitive Salary up to $3,070
• Bonus up to $5,000
• No Bond

Responsibilities:

• Passenger Check-in and Boarding
• Assistance with Baggage Handling
• Customer Inquiry Resolution

Requirements:

• Minimum O Level (or equivalent)
• Able to commit to rotating shifts, including weekends and public holidays

Benefits:

• Flexible Shift Options (Transport provided for early morning and late-night shifts)
• Can choose your permanent day/night shift
• No experience required; comprehensive training provided
• Sponsored certification courses
• Salary provided during training
• Medical, dental, and insurance coverage
• Attractive staff discounts and corporate rates
• Opportunities for career advancement
• Exclusive airport privileges

Interested candidates, please click 'Apply Now' or Whatsapp 8498 6558

We regret that only shortlisted candidates will be contacted for interviews.

Come aboard and make every journey memorable with us! Apply today to start your exciting career in aviation screening.

Duties and responsibilities:

1. Efficient project management which includes project scheduling, lead, and co-ordinate the whole project team which include supervisors, foreman, workers and subcontractors.

2. Liaise with client, architect, consultant, and main contractor for any site issues to ensure timely project execution. To represent the Company at site meetings and other meetings as required.

3. Responsible for site coordination workers and to make accurate, decisive, and prompt decisions relating to work matters. Feedback to management on site problems for corrective actions to be taken.

4. To ensure details in subcontracts, purchase orders are accurate and meet with the project specifications in covering the full scope of work intended and required by the main contract.

5. Propose alternative design to substitute tender design that is practical, liable, cost-saving and conforms to relevant building code of practice.

6. Source for more competitive costs in equipment and subcontractor costs to minimize project cost and capital utilization.

7. Responsible for preparation, checking and submission of shop drawings before commencement of installation works and as-built drawings upon completion. The drawings shall provide for the openings through building structures for the passage of M & E services and shall ensure conformance to regulation and clients’ requirements.

8. Submission of monthly progress claim to clients and monitoring of variation works, avoid wide differential in claim and payment amounts. To finalize project accounts and variation claims early for client’s verification and payment.

9. To monitor the progress of work on site and recommend, if appropriate, the interim payment certification to supplier/subcontractors proposed by the designated Project Engineer.

10. To access, recommend and recruit suitable subcontractors and work force to provide quality engineering services to our clients.

11. To be readily involved in tender estimation, variation quotation and costing preparation and assist the project manager in the preparation of budgetary statement.

12. Responsible for all correspondences with the clients, authorities, main-contractors, subcontractors, vendors, architects, consultants, etc.

13. To be actively involved with quality management system of the company.

14. Perform any other duties as assigned by higher management or superior.

Job Highlights

• In-house R&D and manufacturer with > 25 years of international track records
• Career development and overseas travel opportunities
• Performance bonus and special benefits
• 5 days work week (8.30 am to 6.00 pm)
• Near to Ubi MRT

Job Description

• Be part of our sales team to market the company's products and services to key CHANNEL partners and CORPORATE customers locally and overseas with some travelling
• Build solid customer relationships with key accounts and/or key channel partners
• Participate in marketing events such as seminars, trade shows, and telemarketing events

Job Requirements

• Candidate must possess at least Diploma/ Advanced/ Graduate Diploma/ Degree in Engineering (Computer/Telecommunication), Engineering (Electrical/ Electronic), Business Studies or equivalent.
• At least 2 Year(s) of working experience in the related field is required for this position.
• Required Skill(s): Access Control, CCTV, Integrated IP Solutions, Selling, Marketing
• Preferably Executive specialized in Sales/Support - Engineering/Technical/IT or equivalent for SALES ENGINEER position

All resumes are treated with the strictest confidence. We regret that only shortlisted candidates will be notified.

Responsibilities:

• Safeguarding key installations
• Provide armed responses
• Traffic and crowd control
• Access control duties

Requirements:

• Minimum 3 ‘N’ Level
• Good communication and interpersonal skills
• Able to work independently and as a team

Benefits:

• Paid Training Provided
• Joining/Completion Bonus Up to $45,000
• Career Progression
• Annual Pay Increment
• Medical and Insurance Coverage
• Annual Leave Entitlement
• Work and Study Opportunity

To Apply:

Please click “Apply Now”, we regret to inform only shortlisted candidates will be notified.

Key Responsibilities:

• Monitoring and managing all incoming communications and ensuring timely responses or escalations as necessary
• Coordinating assignments and tasks, both locally and regionally, to optimize workflow
• Attendance monitoring
• Handling incidents according to established protocols, coordinating with relevant stakeholders to resolve issues promptly
• Management of Command Center data
• Monitoring and responding to emails internally and externally with clients and vendors etc
• Management of Operations inventory
• Monitoring and recording of permanent and ad-hoc assignments
• Answering incoming calls, forwarding them as needed, and maintaining call logs for documentation purposes
• Perform health checks

Key Requirements:

• At least 1 year in - call centre / command centre / customer service
• Min O levels or equivalent
• PLRD licensed (Minimum SSO)
• Able to work in a team
• Able to write and speak English

Working Hours - 24 work days / 8 hours shifts

Analyse and correlate information security events to identify appropriate event handling actions. Assess operational and implementation costs, and evaluate them against the potential business impact if the policies and controls are not implemented. Assess the effectiveness of the measures against security risk management plan. Develop IT security policy and operational procedures based on information collected.

Develop a documented action plan containing policies, practices and procedures that mitigate the identified risks. Document information related to IT security attacks, threats, risks and controls. Establish a standard methodology for performing security tests in accordance with security requirements. Establish review procedures based on organisation's security risk management plan.

Evaluate effectiveness of current incident response plan against industry good practices. Evaluate response plans periodically to ensure relevance. Identify threats and risks that are relevant to organisation's operations and systems. Monitor the effectiveness of action plans in addressing information risks.

Obtain corporate management's endorsement of security policies, standards and procedures by articulating cost and benefits. Perform comparative analysis of security service performance level parameters against security information sources. Prepare information security performance report based on results from analysis and correlation of information security events. Rate and categorise potential security incidents.

Recommend suitable enhancements to improve information security performance. Review business and security environment to identify existing requirements. Review security policies, standards and procedures by considering the threats identified and other information collected. Test incident response plans periodically to ensure response times and executed procedures are acceptable.

Assess and categorise business impact of potential incidents Assess and test the effectiveness of IT controls in a controlled environment Assess and update information risk and control mitigation approach

Determine response plan for the security incidents that specify tasks to be carried out based on the scale and duration of the incident Evaluate qualitative IT risks and assess potential business impact should adverse incidents occur Identify information assets and types of possible threats faced

Identify potential inadequacies in security information sources Identify security information sources such as logs and vendor reports Monitor public sources for the latest IT risks, threats, vulnerabilities and effective controls

Perform comparative analysis of security service performance level parameters against security information sources Perform regular reviews and updates of the policies, standards and procedures Prepare information security performance report based on results from analysis and correlation of information security events

Prioritise IT risks based on overall business impact Recommend mitigation actions to address IT risks Review existing policies, standards and procedures

Communicate the new process to the relevant parties. Develop and carry out process re-engineering plans based on the target process. Develop plans to improve the chances of successful transitions of business processes.

Examine the organisational service standards, values and culture, and understand the organisational environment. Identify client service needs and preferred level of service. Monitor new process. Monitor organisational systems and procedures.