Responsibilities:

• Provide legal counseling and guidance on compliance matters within a multinational company (MNC).
• Develop and implement compliance programs and policies in accordance with applicable laws and regulations.
• Monitor and assess compliance risks and ensure measures are in place to mitigate those risks.
• Conduct compliance training and awareness programs for employees.
• Review, draft, and negotiate contracts and agreements with compliance considerations.
• Stay updated on changes in laws and regulations related to compliance.
• Collaborate with internal stakeholders to ensure compliance in business operations.
• Handle compliance investigations and assist in resolving compliance issues.
• Ensure adherence to internal policies and procedures.
• Prepare and submit compliance reports to senior management.

• Law degree from a recognized university.
• Minimum 5 years of experience as a legal counsel with a focus on compliance.
• Solid knowledge of relevant laws, regulations, and industry practices.
• Experience in developing and implementing compliance programs.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and collaborate with cross-functional teams.
• Attention to detail and strong organizational skills.
• Proficiency in legal research and analysis.

Interested candidates who wish to apply for the advertised position, please send in your resume to [email protected].

EA License No: 13C6305

Reg. No.: R24120209

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Company:

Description:

Marsh McLennan (NYSE: MMC) is the world’s leading professional services firm in the areas of risk, strategy, and people. The Company’s 85,000 colleagues advise clients in 130 countries. With annual revenue of over $20 billion, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses. Marsh provides data-driven risk advisory services and insurance solutions to commercial and consumer clients. Guy Carpenter develops advanced risk, reinsurance and capital strategies that help clients grow profitably and pursue emerging opportunities. Mercer delivers advice and technology-driven solutions that help organizations redefine the world of work, reshape retirement and investment outcomes, and unlock health and wellbeing for a changing workforce. Oliver Wyman serves as a critical strategic, economic and brand advisor to private sector and governmental clients. For more information, visit marshmclennan.com, or follow us on LinkedIn and X.

Mercer Investments provides investment advice and sophisticated implementation and asset management solutions and services to institutional clients such as pension schemes, insurance companies, endowments & foundations and wealth managers. The business has experienced significant growth over recent years and with a strong pipeline of activity, this looks set to continue for the foreseeable future. This growth has involved a huge level of new client on-boarding and has seen the business further enhance its product and service offering and its position in the market.

Marsh McLennan is seeking candidates for the following position based in the Hong, Kong, Singapore or UAE office:

Mercer Investments - Legal Counsel, Asia & Middle East

The Investments division of Mercer seeks an experienced financial services lawyer, preferably with expertise across the Asian and / or Middle Eastern regions.  The role reports to the Chief Investment Solutions Counsel (International) and the successful candidate will assist in advising one of the world’s leading institutional investment advisory and investment solutions providers.  Contract review and management will form a key responsibility of the role.  The firm conducts these activities in a significant number of Asian and Middle Eastern markets, responsibility for which will come within the remit of the chosen candidate.

What can you expect:

• You will be a member of the global Investments Legal Department in Mercer, working closely with regional business leaders, their teams and other stakeholders to provide high quality, effective legal expertise on commercial engagements, contract review and management, cross-border activities and strategic matters.
• A broad role for a mid-level lawyer focusing on complex financial services regulatory matters as well as commercial matters.
• You will manage a dedicated caseload of both transactional and contentious matters relating to the firm’s diversified and growing financial services business in the Asian and Middle Eastern markets.
• You will be joining a global team of friendly, highly skilled, collaborative professionals and have the opportunity for excellent long term career development.

What is in it for you?

• Be challenged to deliver impactful solutions for a large organization and have a direct impact on all colleagues.
• A company with a strong Brand and strong results to match.
• Be part of a truly global team that actively embraces diversity by ever transforming the way we work to be inclusive of all
• Employee Resource Groups, which provide access to leaders, relevant volunteer and mentoring opportunities and interactions with counterparts in industry groups and client organizations.

We will count on you to:

• Provide practical, business-oriented advice on Mercer’s engagements with institutional clients, as well as Mercer’s new service offerings, regulation impacting Mercer’s services, applicable governance requirements and on emerging issues.
• Helping to oversee critical governance programs, including the firm’s third-party provider and new product reviews.
• Supporting the negotiation of new client contracts which cover a range of financial services and products, such as investment research and tools, investment advisory and asset management.
• Being a lead lawyer on major financial services projects, like RFPs and licensing and registration in new markets
• Manage key internal stakeholders such as Sales, Business Development, Client Services, Strategy, Investment Consulting.
• Work closely with Compliance colleagues and with external counsel in relation to the above, where appropriate, to include negotiation and management of costs of external counsel.

What do you need to have:

• Qualification as an attorney/solicitor
• At least three to six years qualified experience as a lawyer dealing with financial services matters, whether in a law firm or in-house setting, with consideration given to regulatory experience
• Understanding of legal and regulatory risks associated with the investments business and legal options required to manage these risks.
• Experience of participating in board meetings and governance committees.
• Excellent prioritizing, multi-tasking, and time management skills
• Ability to take the initiative and work independently; identify areas for enhanced efficiency and issues that go beyond the specific project requested by the internal client.
• Strong communication skills in English with the ability to articulate complex ideas clearly and educate colleagues on key legal and regulatory issues and developments and manage expectations regarding timeframes and project completions. Other regional languages a plus.

What makes you stand out:

• Mastery of the financial services laws of at least one of Singapore, Hong Kong, or the UAE
• Knowledge of the financial services laws of other Asian and Middle Eastern markets
• Unimpeachable integrity and a positive, team-oriented attitude with the ability to work effectively within a small team.

Marsh McLennan is committed to creating a diverse, inclusive, and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.

We are seeking passionate and driven individuals to join our team in one of the fastest-growing PR agencies in the Asia region.

Expectations of a PR Intern

• Work closely with all teams to facilitate basic account service requirements
• Assist in local insight generation and pitch development
• Liaison with 3rd party suppliers
• Research & analysis reports
• Liaison with media
• Update & maintenance of media database
• Press releases/media invites
• Brainstorming of creative ideas for events
• Assist in organizing events, press conferences & product launches

Your main missions and responsibilities will be:

• Rolling out Hotel Management Agreements and Hotel Franchise Agreements based on standard process
• Negotiating with owners and legal advisors of Hotel Management Agreements, and Hotel Franchise Agreements and all related documents
• Preparing and adapting template documents related to the management and franchising of hotels in different legal environments and jurisdictions
• Following-up on related legislation changes with the support of external advisors
• Cooperating with the compliance team in relation to KYC review process for hotel management deals and other related compliance matters
• Providing legal support to management operations teams
• Engaging with external legal counsel to address foreign jurisdiction legal matters (corporate legal requirements, due diligence, registration requirements, etc.)
• Ensuring documents are compliant with Accor Group policies & procedures and maintaining an understanding of the impact of any changes in Accor Group policies, organizational structure, and procedures
• Preparing and implementing branded residences related documentation based on standard process
• Ensuring and implementing due diligence in relation to Hotel Management Agreements and Hotel Franchise Agreements
• Liaising with Accor Group departments in relation to intellectual property matters
• Preparing and implementing technical support documentation regarding hotel development projects
• Liaising with other departments involved in the development and operation of hotels (e.g. IT, Technical, Distribution, Loyalty, Sales etc.)

Who are we?

Product Software, Platform Services

Equinix is a global leader in interconnection and data center services, empowering businesses to connect their digital infrastructure securely and reliably. With a presence in more than 50 markets worldwide, Equinix provides cutting-edge solutions that enable companies to accelerate their digital transformation and thrive in today's interconnected world.

As we continue to prioritize the security of our customers' data and infrastructure, we are seeking a talented and driven Software Security Engineer to join our passionate team of experts at Equinix and help us maintain the highest level of security for our platform services that serve all Equinix’s products and customers.

Job Summary

As a Software Security Engineer at Equinix, you will play a pivotal role in enhancing the security posture of our software systems and services. Your expertise will be instrumental in safeguarding critical data and ensuring the uninterrupted operation of our platform services. You will collaborate closely with product and information security teams, as well as platform services’ engineering teams, architects, and other DevSecOps professionals across the organization.

Together, you will implement robust security measures, address potential vulnerabilities identified by InfoSec stakeholders, and promote security best practices throughout the software development lifecycle. This is a technical, hands-on engineering role designed for security specialists familiar with Java/Spring Boot and microservices architecture. Experience with distributed, highly automated environments and a developer’s understanding of security, coupled with a willingness to learn new concepts, are essential for success in this role.

Responsibilities

• Collaborate with internal InfoSec stakeholders to address security requirements and enhance security awareness across the organization

• Collaborate with platform services’ engineering teams to implement security practices into the software development process, ensuring secure coding standards, design principles, and threat mitigation strategies are followed

• Monitor and analyze security events and incidents, providing timely resolution and implementing preventive measures to protect against future threats

• Adhere to the defined SLOs to address the security vulnerabilities

• Conduct security training and awareness programs for developers and other team members to promote a security-conscious culture within the organization

• Contribute to the development and maintenance of security policies, procedures, and guidelines that align with industry best practices and regulatory requirements

• Conduct comprehensive security assessments, including code reviews, penetration testing, SAST/DAST scanning, and threat modeling, to identify and address potential security risks in the services that the platform team owns

• Manage configurations of security tools for platform services in alignment with other products and InfoSec

• Adopt and improve cloud and infrastructure security controls

• Assess the security of authentication, authorization, and encryption mechanisms to safeguard sensitive data and ensure secure access control.

• Actively research and keep abreast of the latest security threats, vulnerabilities, and industry best practices, and apply this knowledge to continuously improve our security strategies

Qualifications

• Minimum 7 years of professional engineering experience in Software Security , or a related field

• Minimum 5+ years of full-stack expertise in application design & development with Java technologies, with knowledge of Spring, JPA/Hibernate, Message Queues & Workflow Engines in a microservices architecture

• Strong hands-on ability to fixing vulnerable libraries/packages in Java, Spring Boot, ReactJS, NodeJS, Go, Kotlin, Message Queue frameworks or workflow engines

• Strong understanding of software security principles, secure coding practices, and common security vulnerabilities (OWASP Top 10, CWE, etc.)

• Proven work experience as a Software Security Engineer or similar role with a focus on securing large-scale, distributed software systems including secure configuration of AWS, docker, K8s, service mesh, and NACL configuration management

• Hands-on experience with security tools and frameworks for code analysis, vulnerability scanning, and penetration testing in software & network systems

• Hands-on experience with cloud security best practices and technologies using AWS

• Solid knowledge of network protocols, web application security, and data protection mechanisms

• Understanding of compliance frameworks like ISO, GDPR and SOC

• Demonstrated ability to collaborate effectively with cross-functional teams and communicate complex security issues to both technical and non-technical stakeholders

• Strong analytical and problem-solving skills with a keen eye for detail

• Passion for staying up-to-date with the latest security trends and technologies to proactively address emerging threats

• Apply now and be a key player in shaping the future of the security of Equinix’s platform services

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.

• Support on financing transactions, including general corporate banking finance work, syndicated and bilateral credit facilities, global financing, corporate lending (secured or unsecured), sustainability linked and green financing, syndicated financing and structured financing.
• Support (inception/negotiation/litigation) on trade finance transactions, documents and instruments, including bank guarantees, opening, discounting and negotiation of LCs, SBLC’s, BoE and other trade finance instruments, master discounting agreements, silent confirmation agreements, repo-financing agreements, factoring programs, securitization program and supply chain financing.
• Pre-export financings, prepayments, advanced payment facilities, documentary credits, limited recourse discounting agreements, CMAs, SMAs, credit insurance.
• Knowledge of UCP600, ISP98 and URDG758.
• Knowledge of financial securities regulation including trading in FX and fixed income (cash and/or derivatives, i.e., forwards, NDFs, bonds, repo’s, options).
• Knowledge of EMIR regulation and related documents.
• ISDAs and related documentation.
• Experience/ knowledge of derivatives and/or carbon trading and financing would be a plus.
• Sustainability/carbon solutions: Availability to be involved in sustainability-related matters and projects, including transactions negotiated by carbon solutions platform.
• Ad hoc project or other regional work based on work capacity to assist Global Financing, Sustainability and Carbon Team.

• Manage the use of external law firms and related costs.

[What you will be working on]

In addition to your teaching duties, you will carry out industry or consultancy projects to help you remain relevant in your profession and to evolving changes in industry, and maintain strong linkages with industry and schools. You will also have the opportunity to have industry attachments or experience on a regular basis to update your skills, knowledge and practices of your profession.

- Design, develop and deliver relevant course materials in On-Premise and Cloud based Networking, System Administration, IT Security, Digital Forensics, Cyber Security, Security Penetration Testing & Operations and Programming

- Facilitate e-learning, enrichment and other self-directed learning.

- Supervise students in project works, competitions, and internship.

- Handle other academic-related duties and administration.

- Be involved in student development and mentoring, outreach programmes and community works.

- Engage in relevant research activities for lifelong professional development purpose.

[What we are looking for]

- You should have at least 3 years of relevant working experience in the IT industry and should be trained in computer science, computer engineering or cyber security with knowledge two or more of the following areas:

• Cloud Platform & On-premise Networking with different OS, servers, networking devices (router, switches, APs),

• Cyber Security Operations (Networks/ Web/ Apps)

• Security Penetration Testing, Digital Forensics Investigation

• Knowledge in programming / scripting languages such as Java, Python, C# etc.

• Knowledge in Operational Technology network security would be of added advantage

- Two or more professional relevant certification (not limited to the following): GIAC Security Certifications, CISSP/CISA, CSSLP, CEH, OSCP, OSWP CCNA/CCNP, MCSE/MCSD, Cloud Certifications (AWS/Google/Azure)

- Passion for teaching and student development.

Those with good and relevant experience can look forward to Senior Lecturer or equivalent positions, with career development opportunities to leadership positions in the Colleges or Headquarters.

Applicants may check their application status at the end of 8 weeks from the closing date of this job posting.

Job Summary

Thales is seeking suitable candidate for the position of Engineer (System Security).

You will be looking after the governance of the infrastructure and systems for mission-critical Command and Control (C2) system that Thales Solutions Asia (TSA) have developed for government agency. You will be part of a team to manage the security of system, to ensure the system adhere to the security policies, and is well protected from any threats, risks or exploits.

Job Duties

Provide security expertise and management services to support Authority in activities such as:

• Internal / external audits (IM8, Cybersecurity, etc)
• Policies compliance (IM8, Cybersecurity, etc), work with vendor on:
• Disaster Recovery (DR) and Business Continuity Planning (BCP):
• ICT/Threat Risk Assessments (TRA)
• Monthly reviews of privileged accounts and non-privileged account, disable inactive accounts
• Seek security waivers (IM8, Cybersecurity Act, Circulars etc)
• Circulate security notifications/alerts to vendors and ensure status updates too all stakeholders including cybersecurity centre
• Security monitoring/tracking:

-     Monitor alerts from SOC

-     Update stakeholders regarding SOC alerts

-     Review compliance reports with vendors to ensure that system is compliant

-     Manage, track and update any security incidents/ issues to all stakeholders

-     Review Incident Report (if any)

• Patching:

-     Ensure patches are tested and verified before seeking approval for patching downtime

-     Communicate system downtime to all stakeholders

-     Ensure system availability after patching is completed

• Obsolescence management for software licenses, hardware, operating systems and certificates
• Security enhancement/ integration
• Support the submission of security clearance for related vendors
• Perform other related duties as assigned or requested

Job Requirements

• Working hours will be 0830 hrs to 1800 hrs (for Monday to Thursday) and 0830 hrs to 1730hrs (for Friday), excluding weekends and Public Holidays
• Outside of working hours, to provide online support via emails and group chats when required based on the priority and severity of issues related to the system
• Able to cope in a highly pressured fast-paced environment
• Prior working experience in cyber security and vulnerability management is preferred
• Strong knowledge of security principles, best practices, and industry standards, such as NIST, ISO 27001, and CIS Critical Security Controls
• Able to understand security posture of systems
• Prior working experience in Project Management is a plus point
• Able to understand the system and software architecture, and user operations environment
• Willingness to pick up any new technologies

Education

Diploma or Bachelor’s Degree in Cybersecurity/ InfoSec/ Information Technology / Information Systems / Business IT or its equivalent

Relevant professional certifications, such as CISSP, CISM, CEH, or other security certifications

Experience

Minimally 3-5 years of experience in cybersecurity and supporting mission critical systems with very stringent SLA e.g. 99.9%

Well-versed in cybersecurity best practices and establishing of its policies

Well-versed in IT Service Management (ITSM) standards, processes, guidelines and best practices

NAVIATAIRE AIRLINE IT LEGAL SUPPORT APAC AND META
Manage legal support for Navitaire Airline IT for entire APAC and META markets in order to enable sales teams achieving their financial, strategic and operational objectives by providing solution-oriented, responsive and commercially-practical legal advice, while containing legal risks and exposure to the maximum extent possible. Where negotiation of certain positions is required, properly identifying the risks involved and internal approvals required. Drafting, negotiating and interpreting a wide variety of commercial issues and technology contracts agreements with airline customers, varying in nature, complexity and value, and work on all phases of deals, ranging from the proposal/bid review stages, right through to final negotiation, escalation to senior leadership and dealing with any post signature issues, claims and litigation. 

STRATEGIC IMPLEMENTATION AND ACCOUNT MANAGEMENT

• Work closely as a strategic and trusted business partner with and as part of the Navitaire business units' leadership team in APAC and META, and with Amadeus Airline IT leadership in China, identifying, analyzing and taking action to implement commercial strategies while managing legal and risk-related issues which may impact the performance and the reputation of the business lines.

•  Identify legal and compliance risks and advise on the implementation of risk-management strategies using strong thought leadership and support the business in managing them.

• Manage efficient and constructive legal support for customer negotiations and BAU service mode, act as escalation point and where necessary ensure informed and relevant escalation to Senior Management

• Oversee and manage any potential litigations in relation to any Airline IT accounts

POLICY IMPLEMENTATION

• Serve as primary point of contact to Navitaire BU on a global basis for data privacy matters. Engage and collaborate with LEG data privacy SME colleagues as appropriate.

• Implement and monitor compliance with global contracting policies, procedures, contract management tools and training on a variety of legal and contract matters, including to support risk management.

• Contribute to the preparation of contract templates for Airline IT unit that reflect latest policies, legal developments and best practices.

• Implement appropriate training for legal team members as well as commercial representatives (including Regional Heads).

• Contribute to the business strategy using specialist knowledge and experience, helping to define and shape how strategic, complex and business critical contracts are structured. 

DEPARTMENT MANAGEMENT

• Assess resourcing requirements in the APAC and META regions, including China, in close cooperation with the ACU BUs, ensuring level of support is appropriate and planned.

• Understand and continuously improve business performance through the integration of people, departments and processes.

• Identify and organise training to ensure that team members are empowered and engaged.

About ideal candidate:

• University Degree in Law (eg. JD, LLB, LLM) and Legal Qualification to practice as a lawyer (preferably in a common law jurisdiction).

• Senior professional with at least 8 years of post-qualification experience in private practice and/or in-house position in a multinational corporation.

• Experience in: solid experience in IT/SaaS/outsourcing agreements, as well as knowledge of data privacy issues. 

• High quality training in a common-law jurisdiction strongly preferred.

• Experience working within China or familiarity with Chinese law highly desirable.

• We require a seasoned (lead) negotiator (preferably on the IT vendor side) who knows how to balance between commercial and legal stakes. 

• Strong commercial outlook and great client care skills 

• Must have a strategic as well as legal approach to the law and like working in a fast paced, innovative environment.

#LIAPAC24

Diversity & Inclusion

We are an Equal Opportunity Employer and seek to hire the best candidate regardless of age, beliefs, disability, ethnicity, gender or sexual orientation.

As Cloud Security Engineer Intern, you will take part of designing, building and deploying security-focused infrastructure. If you love challenges, in a constant evolution of Cloud services, you have a high motivation, you want to innovate and you have an obsession with security, you will find your place in the Thales DIS Cloud Security Team.

Responsibilities:

• Evaluating, architecting and implementing security-focused tools and services.
• Supporting the company-defined cloud strategy.
• Ensuring that responses are appropriate (and automated) according to policies and procedures.
• Evangelizing and advocating cloud security practices.
• Driving engineering teams across all security practices.
• Making sure about continuous Thales DIS Cloud improvements.
• Identifying, raising and mitigating security weaknesses on Thales DIS Cloud infrastructure.

Requirements:

• To succeed at this job, you must have a good knowledge of hardening, network protocols, application security and strong skills on coding in multiple common languages (shell, PowerShell and Python).
• You must be fluent in English (written and verbal).
• We would like someone to join our team who has a strong experience of delivering home-grown and commercial security solutions.
• You must have a Degree in Information Technology or a related field.
• We are looking for someone with a proven record of effective security services implementation in Cloud, teamwork and collaboration capabilities.
• AWS Certified Developer – Associate or AWS Certified Security - Specialty would also be considered positively.

REACHFIELD Security, (Grade "A" Agency) located in Singapore, specializes in supplying security manpower to Schools, Factories, Shopping Centres, Office Buildings, libraries, etc.

Job Description

Senior Security Supervisor, Security Supervisor, Senior Security Officers, Security Officers.

If you have a valid PLRD security license and are keen, please Whatsapp (65) 8379 4701 .  For Supervisor post, please attach a copy of your resume.

BNB Chain is looking for a dynamic Public Relations and Communications Manager to join our team. This is a full-time remote APAC-based position reporting to the Global Marketing function. This individual who fills the position will be pivotal in increasing public awareness of BNB Chain, enhancing our company image, and managing communications effectively during crises. The ideal candidate will have a proven track record in public relations, media relations, and communications within the technology or blockchain sector, specifically within the APAC region and mainland China.

Role purpose

We are looking for an SDM to take responsibility for overseeing the successful delivery of services for a large regional APAC client. This role involves managing a team, coordinating resources, collaborating with various stakeholders to ensure seamless service delivery and to ensure all service level KPIs are met or exceeded.

Role tasks and responsibilities

1. Client Relationship Management:

• Build and nurture strong relationships with clients.
• Conduct regular meetings to understand client needs and expectations.
• Act as the primary point of contact for addressing client concerns and inquiries.

2. Service Delivery Oversight:

• Develop, implement, and optimize service delivery processes and procedures.
• Monitor service performance against established SLAs (Service Level Agreements) and KPIs (Key Performance Indicators).
• Identify opportunities for process improvement and efficiency.

3. Team Management:

• Lead and manage a team of service delivery professionals.
• Provide coaching, mentoring, and performance feedback to team members.
• Collaborate with HR for recruitment, onboarding, and training of new team members.

4. Resource Allocation:

• Allocate resources effectively to meet service delivery objectives.
• Work with resource managers and other departments to ensure adequate staffing levels.
• Manage workload distribution among team members.

5. Quality Assurance:

• Implement and oversee quality control measures to ensure service excellence.
• Conduct regular reviews and audits of service delivery processes.
• Develop and maintain quality standards and guidelines.

6. Problem Resolution:

• Address and resolve issues or escalations in a timely manner.
• Collaborate with technical teams and other stakeholders to identify and implement solutions.
• Develop and implement preventive measures to minimize recurring issues.

7. Reporting and Analysis:

• Generate regular reports on service performance, trends, and key metrics.
• Analyze data to identify areas for improvement and provide insights.
• Prepare and present reports to senior management and clients.

8. Continuous Improvement:

• Proactively identify opportunities for process improvement and optimization.
• Implement best practices to enhance service delivery efficiency.
• Foster a culture of continuous improvement within the service delivery team.

9. Contract Management:

• Collaborate with the sales and legal teams to ensure service delivery aligns with contractual obligations.
• Participate in contract negotiations and provide input on service-related terms.
• Monitor contract renewals and changes.

Required:

• A Bachelor's degree in a Business-related field
• At least 4 - 6 years of relevant work experience
• Experience in customer service, leadership or business development
• Advanced computer skills and the ability to learn technology quickly
• Resource planning and budget management experience
• Experience in a Client facing role
• Strong teamwork skills
• Attention to detail

Preferred:

• PMP certification
• Experience in corporate security

Control Risks is committed to a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age or veteran status.

With a high degree of autonomy, you will be supporting the legal function within the Wise group to help take the business to the next level, including: 

• Working closely and building relationships with multiple business units across the Company and across our APAC markets (Singapore, Hong Kong, Australia, New Zealand, Malaysia, Thailand, Indonesia and Japan and other regions in APAC) and Gulf markets to advise on a wide range of legal matters and ad hoc problems, including licensing, market entry and partnerships
• Structuring, drafting, and negotiating commercial agreements with banking/payments partners, outsourced service providers and suppliers
• Understanding the real risks to the business and providing practical advice to Product and Expansion teams. Supporting Product and Expansion teams on changes to our customer agreement for new services or new market entry
• Supporting initiatives relating to governance within the group with close support from Group Co Sec
• Liaising with external counsel where required
• Advising on the legal rights and duties of subsidiary companies and their directors in the APAC region
• Working with the Legal team (based in Singapore, London, New York and Estonia) to support the wider needs of the company
• Staying up to date on legal developments in APAC and advising on future-looking initiatives
• Mentoring and upskilling relevant directors, officers and teams, making life simple and easy

This role will give you the opportunity to:

• Define your path to success - you’ll have the freedom and responsibility to help shape what is needed and then make it happen
• Build something for the future - we are continuing to grow rapidly and your work will be crucial in growing and maturing one of the companies of our time
• Inspire with your ideas, knowledge and self-starting attitude

What we offer in return: 

This is a full-time position reporting to the Head of Legal based in our Singapore office. Find out more about our benefits here.   

If you think you’ve got what it takes, come help us build a beautiful future of money without borders!

This position will be a member of Visa AP Legal team responsible for providing advice and counsel to Visa’s People Team and company managers in all areas of AP employment law, policy, development and training. The attorney functions as a key strategic advisor to the AP People Team and the business functions. This position may also assist with providing legal support to the Inclusive Impact & Sustainability function, including partnering with stakeholders to develop and implement strategies, policies, and procedures to align with emerging legal and regulatory requirements. It also involves working closely within the wider Global Legal function and other Legal colleagues responsible for supporting the global People and Impact & Sustainability functions.

This position requires a curious, practical, highly collaborative attorney with strong people skills who can work with minimal supervision in a dynamic environment. Occasional travel will be required.

Key responsibilities

• Be lead counsel on AP employment law issues including hiring, performance management, discipline, terminations, leave and accommodations, local law compliance, restrictive covenants, pay and benefits.
• Review and provide guidance on drafting and development of People Team policies and procedures domestically and internationally.
• Provide dedicated legal support and act as key strategic advisor to the People Team, management and supervisors on handling employee relations matters, including employee counseling, discipline and benefits issues. 
• Lead and provide advice and support on internal investigations. Recommend and help implement appropriate actions.
• Manage all employment-related claims and disputes, including leading outside counsel in litigation, responding to administrative claims and settlement demands, and negotiating resolution of claims.
• Take charge of developing, implementing, improving and reviewing legal compliance projects and training.
• Prepare, direct and conduct training programs on employee relations matters, for example, employment law updates, managing within the law, and conducting investigations.
• Review and provide input on policies, procedures and specific matters impacted by legislation such as worker’s compensation and employment discrimination laws.
• Assist with matters related to Inclusive Impact and Sustainability.
• Support People-related aspects of proposed investments and other Mergers and Acquisitions transactions, including diligence, input on transaction related-documents, and integration issues.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Technical Specifications:

• Good in providing solution by investigating and post-mortem analysis to resolve security violations.
• Experience in Information Security
• CISSP or Global Information Assurance Certification (GIAC) or equivalent.
• Performed asset and network discovery activities to ensure full coverage of vulnerability discovery.
• Good Experience in system and application vulnerability testing for Web servers, DB servers, Network devices Etc. using Nessus or Nexpose or other vulnerability Manager Tools.
• Good in monitoring security vulnerability information from vendors and third parties applications.
• Good in implementing policy audit for servers and workstations
• Prioritizing remediation activities with operational teams through risk ratings of vulnerabilities and assets.
• Research threats and vulnerabilities and, where appropriate, take action to mitigate threats and remediate vulnerabilities.
• In-depth knowledge of security systems and applications and a strong foundation in core area of security (e.g. OS hardening, Active Directory, DLP, network and perimeter).
• Good experience in configuring hardening guidelines and helped in maintaining baseline standards.
• Good experience in configuring CIS benchmarks on (Servers, Desktop & Network Devices)
• Configuring and monitoring of operational security infrastructure
• Good exposure to industry standards such as ISO 27001, PCI-DSS, with Audit experience in large enterprise/Service provider environment.
• Have good knowledge in web application security testing.
• Have a very good understanding about life cycle of Information Security Audit / VA
• Recommend, scheduled the security patches and other measures required in the event of a security breach.
• Monitor system logs, SIEM tools and network traffic for unusual or suspicious activity. Interpret such activity and make recommendations for resolution.
• Experienced in investigate and resolve security violations by providing post-mortem analysis to illuminate the issues and possible solutions.
• Good knowledge of Application exploitations and configuring alerts on SIEM
• Worked on installation, configuration management of security systems and applications, includes policy assessment, compliance tools, network security appliances and host-based security systems.
• ·Worked on monthly management reports, dashboards, documentation for security systems and procedures.
• Good in reporting unresolved network security exposures, misuse of resources or noncompliance situations using defined escalation processes.
• Good in training, mentoring and guiding for team members to use of security tools and resolve issues.
• Good in evaluating, implementing information security solutions to protect against potential threats for security violations
• Worked on incident response and architecture review processes.
• Managed and supported Endpoint Security/ ePolicy Orchestrator, Virus scan Enterprise, Data Loss Prevention, Host Intrusion Prevention and Endpoint Encryption.
• Have good knowledge on Data loss prevention and Endpoint Encryption tools.

Proficio is an award-winning managed detection and response (MDR) services provider. We provide 24/7 security monitoring, investigation, alerting and response services to organizations in healthcare, financial services, manufacturing, retail and other industries. Take a video tour of our global network of 24/7 Security Operations Centers (SOCs).

Proficio has been highlighted in Gartner’s Market Guide for Managed Detection and Response Services for the last five consecutive years. MSSP Alert ranks Proficio among the top 250 global Managed Security Services Providers (MSSPs).

We have a track record of innovation. Proficio invented the concept of SOC-as-a-Service. We were the first MSSP to provide automated response services and are the only company in our space with a patent for cyber risk scoring and security posture gap analysis.

Our typical client is a medium to large-sized organization that lacks the in-house resources to address the challenges of a rapidly changing threat landscape. The difficulty of hiring and retaining cybersecurity professionals are widely understood. Our prospective clients are also challenged to effectively harness technology and build hardened processes that reduce the risk of security breaches.

While Proficio has developed a unified service delivery platform designed to meet the needs of the most demanding clients, what sets us apart is the quality and passion of our people. We believe the SOC of the Future will meld the creativity of human intelligence with the power of advanced technologies like AI.

Proficio’s commitment to developing and promoting our team members is unparalleled in our industry. Most of our senior managers were promoted from within.

Summary:

The Offsite Security Analysts are a key component of our SOC-as-a-Service operations.  They are on the front line receiving and triaging alerts from our clients who require dedicated support.  Our Security Analysts have strong network and security knowledge, are strong problem solvers, and work under time pressure to quickly analyze and report security threats in our client’s networks.

The Offsite Security Analyst will be reporting to the Offsite Lead, he/she will be working closely with the client’s cybersecurity threat operation management team.

•  Perform the security tasks for PCIDSS Compliance and other Aspire Lifestyles-related compliance required for internal and external audits (ISO27001, SOC2 Type II, etc.) and ensure successful completion.
• Provide technical consultation and support on the resolution of the findings on the security tests done.
• Assist compliance officers/managers in preparing and timely submission of security evidence for audits (remote and onsite) and ensure timely and successful closure of assessments.
• Provide security support for client assurance (evidence, questionnaire and audits).
• Perform or coordinate PCI DSS scans and penetration tests including tracking of findings remediation, required for PCI DSS Compliance on Aspire in scope components and coordinate with systems, network, local IT, applications and relevant departments on timely resolution of findings.

• Application vulnerability scans – Perform or coordinate dynamic security scan of internal and external web applications. The tests to be of the following types:
    a. Dynamic Web Application Scans
    b. Patch Management - Coordinate and maintain patch tracking for servers/devices in scope for PCI DSS and ISO27001
    c. Vulnerability tracking - Track and follow-up with Stakeholders to fix the reported vulnerabilities and share Dashboard with Compliance team on monthly basis
    e. Highlight and report deviations on the activities or high-risk audit areas.
• Perform or coordinate internal vulnerability assessments required to manage PCIDSS compliance on networks, systems and security related systems. The tests to be of the following types:
    a. Configuration Scan,
    b. Patch Scan, and
    c. Vulnerability Scan
• Operate an effective Log Management, Host Based Intrusion Detection System across geographies and support the incident management and change management work and maintain PCIDSS compliance, SOC 2 Type II Compliance and ISO 27001 Compliance.
• Maintain compliance tracks and ensure HIPS system, compliance system, etc. are maintained up to date for certifications (PCIDSS, SOC 2 Type II, ISO/IEC 27001 Certification audits).
• Perform troubleshooting on SIEM, FIM and HIPS products and seek support from AV support team by creating and following up on tickets.
• Ensure the SIEM, HIPS, FIM, MSS and other technologies implemented for PCIDSS compliance runs optimally with no negative impact on systems.
• Prepare reports from the technical (SIEM, MSS, HIPS, FIM) and non-technical systems (excel reports) the support the client audit requests, PCIDSS audits, ISO27001 audits, SOC 2 Type II etc. and maintain the dashboards.
• Firewall Review - Perform Firewall review using automated tools and maintain PCI DSS requirement.
• Access review - Perform periodic access reviews of security solutions.
• Configuration review of Security devices - Periodic review of security devices as per MSS guidelines
• Segmentation testing - Perform or coordinate segmentation test for the PCI in scope systems.
• Any other delegated tasks reasonably considered to be within the scope of the post and as agreed with managers.

• At least 2+ years of working experience in a cybersecurity function such as Cyber Security Operations, Incident Response, Forensic Investigation, Threat Intelligence or Vulnerability Management.  Work with SIEM technologies receiving and triaging alerts from various log sources preferred.
• Network security or IT certifications are advantageous.
• Knowledge of network concepts, network protocols, and network security methodologies.
• Knowledge of network technologies in one or more areas such as perimeter firewalls, demilitarized network zones (DMZ), encryption, encoding, network virtualization or wireless networks.
• Knowledge of enterprise IT networks, cybersecurity threats and vulnerabilities at the network layer.
• Knowledge of network traffic analysis methods such as packet analysis and analyzing network flow data.
• Continuous learner who has a passion for defensive cybersecurity; ability to utilize resources at your disposal in an efficient manner; advanced problem-solving skills when encountering emerging security attack scenarios
• Demonstrated communication skills including written documentation of troubleshooting and required responses
• Proven ability to work in a fast-paced environment with strict SLAs for response time

• Opportunity to work in a progressive organization with structured training and roadmap for success

• Lunches and fun employee activities!
• Experience in one of the hottest IT industries today

Proficio is an EOE employer.

We are seeking a detail-oriented, flexible, and proactive person, with a gift for prioritizing multiple tasks in a high-demand environment! If you fit this description, you should join our Legal Policy team in our X Singapore office!

What You’ll Do:

Legal Policy seeks a goal-oriented, focused person to join our team in Singapore and help keep our legal process operations organized and on track. You will focus on legal content removal and user information requests from all around the world. If you're detail-oriented, dedicated, analytical, and have a knack for managing multiple tasks efficiently, apply today!

• You will handle global content removal and user information requests, including document intake and processing.
• You will work closely with Legal Policy team members in Ireland, San Francisco and Singapore on prioritizing requests and ensuring consistency in the team’s operations.
• You will continually improve processes for efficiency and consistency.
• You will join on an on-call rotation, working closely with other members of Trust & Safety to provide timely responses to emergency requests from all over the world.
• You may represent X in witness testimony or other external engagements.
• Experience in reviewing, documenting, and tracking legal requests is preferred. You will be responsible for supporting your team in making sure requests are processed and tracked in an accurate, efficient, and timely manner.

Who You Are:

You have:

• Experience processing requests for content removal or user information.
• A collaborative and optimistic mindset

You are:

• At ease with providing clear and concise responses to time-sensitive requests
• An excellent communicator, and will maintain open, thorough, and regular communication with teammates and cross-functional teams.
• Flexible and can adjust accordingly to ensure team efficiency and deliverables are met
• Capable of spotting anomalies or unusual patterns in requests you handle
• Attentive to detail, organized, and able to prioritize tasks in a dynamic work environment even when they are sometimes monotonous.
• A keen decision maker, self-motivated, and a team player
• Comfortable with navigating ambiguous policy escalations

As a Team Leader of the Google Cloud Security Team at Teleperformance, you will be the link to our client’s success, you will lead a team of specialized executives in charge of the commercial growth within your business unit. You will work with your fellow team leaders to further expand our services without losing sight of our existing KPIs. You will oversee the preparation of the forecast, and develop new opportunities with our existing clients and to translate data into concrete actions, analyze reports and ensure planning and targets are achieved both at individual and team level.

You will coach and guide the highly motivated sales team.

Responsibilities

• Managing a team of sales reps and working towards team KPIs and sales targets.
• Term planning / forecast preparation and thinking in terms of new developments and opportunities
• Delegate tasks and working towards set deadlines
• Oversee day-to-day operation of sales team
• Monitor team performance and report on metrics to perform outstanding results
• Discover training needs and provide coaching
• Listen to team members’ feedback and resolve any issues or conflicts
• Recognize high performance and reward accomplishments
• Develops strategies to promote team member adherence to company regulations and performance goals
• Mentor team members towards personal and professional goals where applicable in line with career path

• BA/BS degree or equivalent practical experience
• Japanese high or native level + C1 Level of English.
• +2 years of experience in sales is a plus.
• Consultative sales knowledge (BANT) is a plus
• Proven managerial experience in a sales environment.
• Advanced knowledge in MS Office (MS Excel, MS PowerPoint, MS Word, etc.)
• Excellent people & communication skills.
• Strong presentation, analytical and problem-solving skills.
• An ongoing desire to learn and develop.
• Capable of managing communication flow and direction.
• Passionate about sales, technology and the internet, with a desire to learn and develop
• Google Cloud Security certification is a plus

• Full time position - Permanent Contract.
• Competitive Salary.
• This is a Hybrid working model in Singapore.
• A permanent presence of coaches who will facilitate your personal and professional development
• Established career path to grow within the project
• Continuous training and certifications
• Dynamic business casual environment with colleagues of all ages gathered in a highly-motivated team

Your Career

You will work firsthand with our valued customers to address their complex post-sales concerns where analysis of situations or data requires an in-depth evaluation of many factors. You’re a critical thinker in understanding the methods, techniques, and evaluation criteria for obtaining results. You’ll enjoy networking with key contacts outside your own area of expertise, with a strong capability of detailing difficult technical issues to both non-technical and technical professionals.

You will regularly participate in technical discussions with multi-functional teams, creating an environment of transparency that ultimately leads to better products, better working environments, and better cybersecurity. Your quick thinking and support to our clients provides the fast assistance they need to keep their environments secure – which means you’ll need to move quickly, thoughtfully, and provide technical assistance as needed (often, in high pressure situations).

Your Impact

• Provide Technical Support to customers and partners
• Provide technical services include writing scripts, troubleshooting and best practices to customers
• Manage support cases to ensure issues are recorded, tracked, resolved, and follow-ups are completed in a timely manner
• Provide fault isolation and root cause analysis for technical issues
• Publish Technical Support Bulletins and other technical documentation in the Knowledge Base
• Review of technical documentation for training materials, technical marketing collateral, manuals, troubleshooting guides, etc.
• Travel to customer sites in the event of a critical situation to expedite resolution as required
• Provide on-call support for weekend and public holiday on an as needed basis

The Security Director is a strategic leader on the Global Security Team reporting directly to the Senior Director, Global Security. They will be responsible for bridging gaps between security strategy and process implementation in the APAC region and will identify and execute on actions which will improve the performance and efficiency of the security organization and its operations. This leader will directly manage team members, programs, and initiatives at a global level to include operations in Asia Pacific and Europe.

• Advises the senior management team on all security related issues and activities.
• Supports the development of annual security-centric planning, budgeting, and implementation activities.
• Leads the collaboration effort between Regional Security Teams and other internal function groups in successfully identifying, investigating, and mitigating economic loss and other risks to the Company
• Advances and supports the Security team in providing and tracking ongoing Programs training, interventions, and other security-centric activities.
• Develops and implements solid business and security-centric value measure metrics, trending, and benchmarking
• Manage the regional departmental budget
• As a leader, they will dedicate significant time to develop and retain talent, and to enable her/his senior team members to build and implement (“in the field”) institutional global, corporate security programs
• Provide regular security briefs and emergency updates were appropriate for the regional executive leadership teams
• Facilitate and maintain security operations and emerging security technologies
• Ensure ongoing external networking with peer organizations
• Participates in budget preparation and takes necessary actions to control and reduce costs
• Promotes individual professional growth and development by meeting requirements for mandatory/continuing education and skills competency; supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor, and resource to less experienced staff.

Security Officers

Shift Work: Day / Night Relief 

Place of Work: Singapore

Requirements:

1. Valid PLRD security license.

2. Prefer with relevant working experience in Singapore.

2.Certificate of Good Conduct (for Malaysian).

3.PC literate.

4.Able to work 12-hr shift.

5.Assignments include Office buildings, Factories, International schools.

6.Prefer with customer service / front line experience.

Application Methods:

1. WhatsApp (65) 8379 4701 

2. Interview can be arranged by Video Call.

Responsibilities:

• Supervise the Service Delivery Managers and other resources within the security services team
• Prepare and deliver the service and maintenance proposal during bids
• Formalize service requirements, cost of ownership and integrated logistic support of the Solution
• Define the architecture/organization of the service and the associated service infrastructure
• Allocate service requirements to the various actors of the organization for support
• Validate the Service Deployment Readiness
• Validate the Obsolescence Management Plan
• Responsible for the resources to deliver the services
• Ensure that the teams meet all the Service Level Agreement (SLA)

Requirements:

• A bachelor's degree in IT/Computer/Engineering Discipline
• Preferably more than 10 years of work experience in maintenance of Critical System with SLA in the management capacity
• Experience in execution of ITSM processes in an organization
• Experience in operation transition planning from project phase into maintenance phase
• Experience in managing a group of more than 20 service support staffs and sub-contractors
• Experience in delivering ILS requirements in project phase
• Good understanding of Logistic Support Analysis such as Maintenance Engineering Analysis (MEA) and Level of Repair Analysis (LORA)
• Good understanding of System Reliability, Availability and Maintainability (RAM) programme
• Experience in the System Testing, Commissioning and Warranty support
• Strong interpersonal skills, ability to effectively communicate with peers and customers on all levels
• Ability to effectively prioritize and execute tasks in an occasionally high-pressure environment
• Organized and motivated individual with good written and oral communication skills
• Good technical knowledge of Windows Server, Linux, VMware, Databases, Storage, Networking, Cybersecurity, Communication Systems will be an advantage
• Any professional certifications such as PMP/IPMA, ITIL, CCNA, etc. will be also an advantage

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

Background

As the adoption of Salesforce for critical applications in the enterprise accelerates, so does the requirement for our prospects and customers to learn more about how we keep their data secure.  The Trust & Security Advisor will be the interface between Salesforce Security and our customers and prospects to ensure they are successful with their own internal compliance and vendor-management efforts related to Salesforce.

ONLY Candidates based in Singapore with working eligibility will be considered. We are not providing any relocation for this role.

Responsibilities:

• Understand our business and the problems we are trying to tackle, deeply, when it comes to our core security services

• Support the sales and pre-sales teams in responding to customer risk and security questionnaires and queries

• Build customer trust through managing and hosting in-person customer/prospect security meetings

• Be the Salesforce field expert for the Salesforce trust story covering security, architecture, reliability, performance, privacy and compliance.

• Interface with Product Management and Security teams to ensure all the latest security features and capabilities are accurately represented in customer responses

• Collaborate with the Salesforce Legal, Privacy and other teams on customer-specific contract requirements

• Interface to Salesforce security engineering and product management teams

• Ensure teams are aware of gaps in our security/compliance capabilities that are impacting customers and prospects.

• Ensure field sales, services and partner teams are consistently enabled with the latest and best positioning around Salesforce security and compliance  

• Gather customer security/compliance requests, and liaison with Salesforce product managers to maintain a security product roadmap

• Provide input and assist in developing compliance-related documentation: white papers, standard questionnaires, security best practices, etc.

• Develop SME capabilities for selected Salesforce Services and work with the product teams and global SMEs within the team to stay updated on the latest developments. 

Desired Qualifications

• Experience will be evaluated based on alignment to the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer work, etc.)

• 12+ years of experience in information security, governance, and compliance.

• Experience with cloud platforms like AWS, GCP, Azure. 

• Understanding the architectural and security nuances.

• Excellent cross-functional teamwork and interpersonal skills across product, security, Marketing, Field Sales, and more.

• Familiarity with one or more security and regulatory frameworks:  NIST 800-53, NIST Cybersecurity Framework, PCI-DSS, ISO 27001, ISO 27017, ISO 27018, CSA, Monetary Authority of Singapore (MAS) Outsourcing Guidelines and TRM, Personal Data Protection laws in Singapore, Malaysia, Thailand, Indonesia, Vietnam etc, BNM Outsourcing guidelines and Risk Management in IT (RMiT) etc. 

• Managed one or more compliance certifications/audits, either as an auditor or responder (FedRAMP, PCI-DSS, ISO27001, SOC-1/2, IRAP/ISMS, MTCS, etc.)

• Experience with completing customer security/compliance questionnaires

• Experience interpreting the intent of specific customer questions, and mapping them to industry standard controls

• Familiarity with public cloud architectures, security practices and compliance documentation

• Experience working in the Financial Services, Insurance, Banking, Superannuation, Telecommunication services industry

#LI-Y

Accommodations

If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.

Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.

Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.

Salesforce welcomes all.

At F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to focus on innovation. 
 

Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive.

Role Overview:

Our technologies are at the heart of modern applications that are enabling digital transformation across the globe! We give the world’s largest businesses, service providers, governments, and consumer brands the ability to securely deliver every app, anywhere—with confidence. We do this by working collaboratively in an innovative environment, helping each other succeed. We take extraordinary pride in being trusted advisers to our customers, offering the best solutions for their interests. If our mission and culture excite you, we would love to talk with you!

We are seeking a Distributed Cloud Support Engineer who is hardworking and committed to customer success. You are comfortable in both the Support and Engineering environments, translating internal Engineering communications into clear, concise directions for customers and partners. You are passionate about helping our customers tackle problems. You will provide support via phone, email, Slack and web portal. Support requests range in complexity from "how to" questions through involved debugging and forensic efforts when prioritizing operational issues. Visualizing problems remotely is key to being successful in this role along with excellent analytic and troubleshooting skills. You will have a significant career growth opportunity within a fast-paced SaaS company.

Sounds interesting? Read on!
 

What You’ll Do:

• Fix reported issues and advocate for the customer.

• Collaborate with sales and engineering teams to provide support to resellers, service provider and enterprise customers, as well as end users via telephone, e-mail, Slack and the web portal.

• Issue reproduction and concise documentation of solutions provided through technical notes, case studies and knowledge base articles.

• Critical issue management and customer assurance when handling reported issues.

• Coordinate fixes by engineering or Site Reliability Engineers (SREs) when required and relay appropriate information to our partners and customers.

• Provide recommendations on how to improve supportability, reliability, availability, and serviceability based on lessons learned through issue resolution.

• Training and enabling our service partners to ensure that they can sufficiently support customer issues.

What You’ll Bring:

• Bachelor’s degree in engineering or equivalent practical experience such as having 2 or more years of experience working in an operations environment or background in customer service/support and IT, network, or IT security incident management.

• Strong understanding of Networking and Layer 7 Protocols as well as experience in security product/solutions experience is preferred.

• Familiarity with Container technologies (Docker and Kubernetes) as well as public cloud experience with Amazon Web Services (AWS), Google Cloud Platform (GCP) and/or Microsoft Azure is preferred.

• Ability to read different scripting and automation (Python, Shell and Ansible).

• Knowledge of Data Representation types (XML, JSON and YAML) and Virtualization technologies.

• Phenomenal communicator with English, independent, collaborative and possess strong troubleshooting skills with the ability to prioritize and multitask when leading sophisticated technical issues.

• This role requires availability outside normal business hours with some travel may be required (less than 10%) to align with the distributed team or to respond to critical security events.

What You’ll Get:

• Hybrid working mode

• Career growth and development opportunities  

• Recognitions and Rewards

• Employee Assistance Program

• Competitive pay, comprehensive benefits, and cool perks

• Culture of Giving Back

• Dynamic Diversity & Inclusion Interest Groups

Apply if you believe your own unique capabilities can contribute to the success of this role and our organization!

#LI-BH1

The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.

Please note that F5 only contacts candidates through F5 email address (ending with @f5.com) or auto email notification from Yello/Workday (ending with f5.com or @myworkday.com).

Equal Employment Opportunity

It is the policy of F5 to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, sensory, physical, or mental disability, marital status, veteran or military status, genetic information, or any other classification protected by applicable local, state, or federal laws. This policy applies to all aspects of employment, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination.  F5 offers a variety of reasonable accommodations for candidates. Requesting an accommodation is completely voluntary. F5 will assess the need for accommodations in the application process separately from those that may be needed to perform the job. Request by contacting accommodations@f5.com.