ST Engineering is a global technology, defence and engineering group with offices across Asia, Europe, the Middle East and the U.S., serving customers in more than 100 countries. The Group uses technology and innovation to solve real-world problems and improve lives through its diverse portfolio of businesses across the aerospace, smart city, defence and public security segments. Headquartered in Singapore, ST Engineering ranks among the largest companies listed on the Singapore Exchange.

Collaboration is key to our success. We prioritize open communication, constructive feedback, and a willingness to help others. We are committed to creating a supportive work environment that encourages excellence, innovation, and continuous improvement. We're looking for individuals who share our values and are excited to join us on our cyber mission.

Join our Cyber Team

We are an industry leader in cybersecurity with over two decades of experience, we deliver a holistic suite of trusted cybersecurity solutions to empower cyber resilience for government and ministries, critical infrastructures, and commercial enterprises. Backed by our indigenous capabilities and deep domain expertise, we offer robust cyber-secure products and services in cryptography, cybersecurity engineering, digital authentication, SCADA protection, audit and compliance. We specialise in the design and build of security operations centres for cybersecurity professionals and provide managed security services to strengthen the cybersecurity posture of our government and enterprise customers.

We are looking for a hands-on and meticulous individual who possess knowledge on programming skills and algorithm development.

Job Description

• Work closely with all the relevant stakeholders to translate the operational requirements into effective and efficient solutions.
• Work as a product development team to collectively manage the product development lifecycle from system design, development testing, and production.

Requirements

• Familiar to at least one of the programming language: C or C++
• Possess 2-3 years of working experience
• Basic understanding of network and security realted knowledge
• Soft skills – Problem Solving, Communication and Teamwork Skills
• Work Location: Jurong East

Find out more: https://www.stengg.com/cybersecurity

ST Engineering believes in fostering a culture where team members are encouraged to overcome challenges, explore new ideas, and work together to succeed. We value individuals who are determined to push beyond the boundaries, and have a thirst for knowledge, continuous learning, and self-improvement.

ABOUT THE NATIONAL INSTITUTE OF EDUCATION (NIE)

The National Institute of Education (NIE), Singapore, is Singapore’s national teacher education institute and we are proud to be an integral part of the nation’s education service. We play a key role in the preparation of teachers and in the provision of teacher professional and school leadership development programmes. We are committed to our vision of being An Institute of Distinction: Leading the Future of Education and our mission to Inspire Learning, Transform Teaching and Advance Research.

The National Institute of Education invites suitable candidates to join the Public, International & Alumni Relations (PIAR) department as an Executive.

Responsibilities

• This is a 360 role which includes supporting the media and marketing communications effort of the Institute.
• Ideate, plan and execute of NIE’s social content calendar, including organic and paid campaigns.
• Ensure brand consistency and content accuracy on all marketing platforms.
• Day-to-day management of the Institute’s social media brand accounts and communities.
• Review, assess and monitor the efficiency of online marketing and communications strategies.
• Manage creative briefs and all stakeholders for digital campaigns, still and video productions with tight deadlines.
• To support the media team to pitch interesting story ideas to increase NIE’s profile locally and internationally.
• Prepare campaign reports, metrices and monitor key performing indicators for media and social media engagement.
• To support the alumni team to develop and implement alumni relations strategy for engagement.
• Plan, organize and manage events by the Institute or the University.

Requirements

• A Diploma in Business, Marketing or Communications.
• A natural storyteller with excellent written and communication skills, with a flair for digital design and a passion for social media.
• Creative with a good eye for aesthetics.
• Previous agency experience with campaign experience is a plus.
• A dynamic team player who is also a self-motivator.
• Adaptable and able to multi-task in a fast-paced environment.
• Strong conceptual and analytical skills.
• Good research skills and good grasp of English.

Other Information

NIE staff can take chartered buses at their own expense from or near their homes to NIE campus. This is subject to the availability of seats.

Closing Date: 23 May 2024

We regret that only shortlisted candidates will be notified.

Qualification & Requirements

• Diploma or Degree in IT / Computer related
• At least 3 years’ relevant experience in servers maintenance and support, application support, network infrastructure maintenance, Firewall configuration, Cloud backup, VMWare, VPN maintenance, SDWAN, Layer 3 switches, Load balancing and failover.
• At least 5 years’ relevant experience in servers and security related support
• Experienced in Disaster recovery (DRP), Business continuity (BCP), server and network security.
• Knowledge of Linux, MS SQL or any Database.
• Team Viewer Remote Support
• Strong analytical and problem-solving skills
• Excellent interpersonal skills
• Ability to communicate in both English and Chinese preferred.
• Experienced in first level ERP system support if any

Key Responsibilities

• Hardware and software application support, network / server infrastructure maintenance, Administration of Office 365, Exchange, SharePoint.
• NAS backup and Acronis cloud backup
• Troubleshot network / servers / security related issues
• Participating IT projects, infrastructure upgrade
• Assist in IT related audit

JOB DESCRIPTION

THIS IS A 2-YEARS RENEWABLE / CONVERTIBLE CONTRACT ROLE.

The Marketing Communication Senior/ Executive is responsible for supporting the development and execution of communication initiatives, with a focus on media relations and social media, as well as public engagement.

The candidate will be a key member in the Marketing Communication and Public Engagement team of Defence Collective Singapore (DCS); as a brand custodian of Singapore Discovery Centre, Singapore Navy Museum and upcoming brands to be subsumed under the DCS umbrella.

Responsibilities:

• This role will work closely with the Assistant Director to drive media and influencer engagement and manage social media platforms with engaging content.
• Media Relations
• formulate and execute communication strategies and plans in support of DCS’ communication objectives: to strengthen brand/public image and the alignment to organisational mission of championing the Singapore and defence story.
• Build and maintain good relations with the media from both traditional and social media platforms and manage the preparation of media materials.
• Social Media - Strategise data-driven communication, manage social media channels for the brands under DCS. That includes content creation, follower engagement and data analytics to measure effectiveness.
• Build and execute social media strategies, generate and publish daily content, optimise DCS brand pages on various platforms, moderate user-generated content and analyse social data.
• Public Programming - To develop engaging and impactful public programmes for young families/youth.
• Stay up-to-date on the latest trends in digital marketing and social media.

Requirements

• Bachelor's degree in marketing, communication, or a related field.
• Min 3-5 years of experience in marketing communication, with a focus on media relations and social media.
• Good command of the English language. Proficiency in a second language will be an added advantage.
• Strong understanding of social media platforms, and competent in editing photographs and short-form videos.
• Excellent writing and verbal communication skills.
• Ability to work independently and as part of a team.
• Excellent organisational and time management skills; meeting tight deadlines and work under pressure.
• Great attention to details; with a flair for aesthetics.
• Adequate knowledge on Adobe Creative Cloud software.
• Competent with a strong marketing acumen, result oriented and loves to create content for social media.
• Creative, cheerful and fun-loving!

Responsibilities

• Support customer environment to ensure continuous operation
• Daily operational task for stock taking/health check on existing equipment
• Software patching for workstations and servers on premise
• Prepare endpoints for exercise
• Handle maintenance requests such as new version, Upgrade, Patch and Scripts.
• Troubleshooting and maintenance of existing infrastructure
• Able to review and provide recommendation on current infrastructure/ process

Requirements

• Preferred candidate with self-motivation to learn new technology
• Preferred with some experience in Operating System, Microsoft/ UNIX/ LINUX/ Red Hat and administration in OS imaging, MDT, and Task sequence troubleshooting.
• Preferred candidate skilled in IT Infrastructure Operation and/or Support (LAN/WAN/Systems)
• Required candidate to be minimum CCNA (Cisco Certified Network Associate) certified.

Reporting Location

• West Army Camp

Job Responsibilities

• Develop and maintain all documentation on security policies, standards and controls and enforce compliance with policies and procedures in entire organisation
• Develop, implement and monitor reporting mechanisms for governance, security and risk practices to support compliance and highlight areas of exposure
• Keep abreast of current advances in all areas of information technology concerning vulnerabilities, security breaches or malicious attacks, and maintain up-to-date knowledge of IT security industry
• Work with internal units to conduct regular reviews and audit of IT systems and applications to ensure statutory compliance
• Develops, tracks, and reports on Key Risk Indicators (KRIs) for information technology security risk assessment progress
• Support data protection under Personal Data Protection requirements
• Develop and maintain business continuity plan and IT disaster recovery plan. Conduct annual business continuity and IT Disaster recovery testing
• Conduct IT risk assessment, review and reporting of key IT risk exposures and metrics, develop IT risk management framework and remediation plans to improve security posture with IT security best practices
• Assist in the execution for enterprise information and security governance and architecture roadmap
• Identify potential threats or attempted breaches to minimise vulnerabilities and risks in operating environment
• Design, develop and conduct cybersecurity and personal data protection act awareness workshops.
• Execute, manage, enhance and implement security operational processes to comply with IT regulatory and corporate requirements
• Responsible to ensure information security agreement is established for any required IT system/service contracts
• Perform incident and security management through Identify, Protect, Detect, Respond and Recover functions
• Any other related tasks assigned by supervisor

Job Requirements

• Bachelor’s Degree in Computer Science / Cyber Security / Information Technology or equivalent
• Minimum 3 years’ experience in IT audit, IT security or Data protection
• Possess relevant IT Governance, security and project management certifications (eg COBIT, CISSP, CISA, CISM, CITPM, PMP) will be advantageous
• Strong understanding of key IT security concepts such as access control, confidential data, encryption, business continuity, info-sec scans, and vendor apps
• Strong knowledge of IT organisation business processes and systems including (IT Security, data management, architectural and planning, technology life cycle management)
• Good understanding of risk management functions, including IT audit, cyber security, and/or IT compliance.
• Experience in or knowledge of 3rd party / vendor management lifecycle
• Good understanding of Singapore Personal Data Protection Act (PDPA)
• Strong oral and written communication skills to work effectively with staff at all levels of the organisation

Note: All new hires will be offered a two-year contract in the first instance. Contract renewal and emplacement on permanent appointment will be subject to continuous good performance.

• Reviewing of, amending and advising on international agreements and trading contracts (eg. MOUs, cooperation agreements, teaming agreements, distribution agreements, terms and conditions of sale, non-disclosure agreements, labour contracts, sale and purchase agreements, service agreements, consultancy agreements, transfer documentation, conveyancing documentation etc).

• Advising on and handling Mergers & Acquisitions, debt recovery, insolvency and litigation matters and drafting of all documentation thereon and handling arbitration matters

• Coordination of intellectual property rights (registration matters), corporate secretarial matters and legal training (co-ordination and delivery)

Requirements:

• Minimum Bachelor’s Degree in Law

• Minimum 3 years PQE

• Relevant experiences as a Company Secretary and international trade background. Experiences in Mergers & Acquisitions will be advantageous.

• Good command of English and Chinese (spoken & written) to liaise with senior management, internal and external stakeholders in China.

• Office: Raffles Place | Mon – Fri (9am to 5:30pm)

• Monthly salary + AWS + Variable Bonuses

• Candidates available on short notice preferred

We invite interested and qualified candidates to send in your updated resume (MS Word Format) stating your reasons for leaving each employment, your current and expected salary to [email protected] and cc [email protected]. Please indicate the position you are applying in your email subject.

We regret to inform that only shortlisted candidates will be notified.

EA License: 90C3627

EA Reg No: R1108020

Build a career with confidence.

Carrier Global Corporation, global leader in intelligent climate and energy solutions is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do.

About the role

This position is for a seasoned professional in Customer Service who works independently, resolving complex customer inquiries. This role maintains databases, makes recommendations to management for customer issue prevention and the sales team to identify sales opportunities. Makes updates to procedures to ensure the improvement of Customer Service processes.

Key Responsibilities

• Works, independently, to confer with customers who contacts the organization by telephone or electronically, provides scripted information about organization products or services, discusses customer accounts, and obtains or addresses customer complaints. Provides ability to deviate from the script to address moderately complex inquiries.
• Responds independently, to call or email customers to provide follow up on difficult to moderately complex inquiries.
• Works on documentation and solves difficult to moderately complex customer issues/requests/complaints in accordance to established procedures, and when required, redirects queries to appropriate department or personnel.
• Obtains and collects feedback from product development and service departments to confirm the most appropriate sources of materials and secondary sources of information that can be recommended to customers to answer their questions.
• Assists in the maintenance of databases containing information on customer interactions and transactions to facilitate future needs in data collection and consolidation.
• Confers, when required, with production, sales, shipping, warehouse, or other personnel to expedite or trace shipments.
• Promotes, when required, sells a variety of products/services to ensure business targets are met.
• Provides, when required, after-sales support for various client contracts.

Requirements

We are looking for a customer-oriented service representative to act as a liaison, provide product/services information and resolve customers issues with accuracy and efficiency. The target is to ensure excellent service standards and maintain high customer satisfaction.

As a minimum you must have:

• Intermediate or better skill level with MS Word, Excel, Outlook, and an aptitude for learning software productivity applications quickly.
• Excellent written, oral, and reading comprehension / communication skills to both communicate effectively with customers and document cases.
• Experience and references in a customer service position.
• Has initiative and takes ownership to follow through and resolve customer’s issues.
• Enjoys an action oriented hands-on growth environment
• English Fluency in speaking and writing is essential as business requirements to work with customers and document cases

Benefits

We are committed to offering competitive benefits programs for all of our employees and enhancing our programs when necessary.

Our commitment to you

Our greatest assets are the expertise, creativity and passion of our employees. We strive to provide a great place to work that attracts, develops and retains the best talent, promotes employee engagement, fosters teamwork and ultimately drives innovation for the benefit of our customers. We strive to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback and always challenging ourselves to do better. This is The Carrier Way.

ST Engineering is a global technology, defence and engineering group with offices across Asia, Europe, the Middle East and the U.S., serving customers in more than 100 countries. The Group uses technology and innovation to solve real-world problems and improve lives. Our dedication to excellence and our strong track record have earned us a distinctive reputation for quality and trust as a global technology, defence and engineering group, spanning across the aerospace, smart city, defence and public security segments. Headquartered in Singapore, ST Engineering ranks among the largest companies listed on the Singapore Exchange.

Collaboration is key to our success. We prioritize open communication, constructive feedback, and a willingness to help others. We are committed to creating a supportive work environment that encourages excellence, innovation, and continuous improvement. We're looking for individuals who share our values and are excited to join us on our cyber mission.

Join our Cyber Team

We are an industry leader in cybersecurity with over two decades of experience, we deliver a holistic suite of trusted cybersecurity solutions to empower cyber resilience for government and ministries, critical infrastructure, and commercial enterprises. Backed by our indigenous capabilities and deep domain expertise, we offer robust cyber-secure products and services in cryptography, cybersecurity engineering, digital authentication, SCADA protection, audit and compliance. We specialise in the design and build of security operations centres for cybersecurity professionals and provide managed security services to strengthen the cybersecurity posture of our government and enterprise customers.

Job Description

• Best to have formal experience in pre-sales, post sales, delivery team and highly familiar in the project methodologies such as Planning, Design, and relevant Technologies in order to develop proposal for the tenders/bids.
• Experience in overall design for network and security solutions
• Propose technical solutions and oversee the selection of technologies and work with subject matter partners to develop the proposed solutions to meet customer’s requirements.
• Propose technical solutions and oversee the selection of technologies and work with subject matter partners to develop the proposed solutions to meet customer’s requirements.
• Articulate alternatives in terms of cost, benefit and risk where multiple solutions exist.
• Actively participate in identifying opportunities, generate proposals, and support sales efforts
• Increase organization effectiveness by identifying opportunities to leverage solutions to other engagements
• Take ownership and responsibility for customers’ risks and issues.

Requirement

• At least 3 – 5 years of working experience with in-depth knowledge of pre-sales solutioning and is in abreast with evolving technology capabilities
• Possess in-depth knowledge of current technologies, tools, methodologies and industry trends, Government guidelines
• Strong problem resolution, judgment and decision making skills
• Fosters proactive and cooperative relationships within own team and other individuals/groups that interface with the team.
• Excellent interpersonal and group dynamic skills.
• Highly developed analytical and problem solving skills.
• Ability to deal with the ambiguity associated with working in a fast paced and changing environment
• Any other ad-hoc duties as required or assigned
• Possess relevant professional certification like CISSP, CCIE would be an added advantage
• Familiar with regularity compliance like IM8, AIAS, CSA Security by Design, MAS TRM
• Work Location: Jurong East

Find out more: https://www.stengg.com/cybersecurity

ST Engineering believes in fostering a culture where team members are encouraged to overcome challenges, explore new ideas, and work together to succeed. We value individuals who are determined to push beyond the boundaries, and have a thirst for knowledge, continuous learning, and self-improvement.

Summary

The Security consultant is a pivotal technical role essential for facilitating Zero Trust deployment initiatives. This role encompasses conducting thorough gap analyses, proficient project management, and delivering technical advisories. Collaboration with cross-functional regional teams across the Asia-Pacific region is integral to this role. The ideal candidate will exhibit a robust understanding of the Zero Trust framework (CISA Zero Trust Maturity Model and Microsoft Zero Trust Model), possess broad security experience, analytical acumen, and demonstrate a proactive approach to project management. This position will report to HQ.

Skills/Qualifications:

• At least 5+ years of experience in the cybersecurity industry.

• Consulting experience in Cyber domain.

• Proven experience in security engineering, with a focus on Zero Trust deployment.

• Consultation capability in related technology and or related service to customer.

• Great communication and interpersonal skills

• Bilingual (English / Japanese) preferred but not required (proficient English is a requirement)

• Proactive approach to problem-solving and project management, with a strong commitment to achieving objectives and deadlines.

• Project management experience.

Technology Proficiency:

• Core expertise in Microsoft technologies.

• Azure Active Directory (AAD), identity management and MFA

• Microsoft Endpoint Manager

• Network Security, Azure Virtual Network and Azure Firewall

• Data Protection, Microsoft Information Protection (MIP) classifying, labelling, and protecting sensitive data.

Main Responsibilities:

• Overall Security Posture: Support and maintain APAC’s information security strategy and ensure it is aligned with Global security strategy based on Zero Trust

• Zero Trust Deployment Support: Lead and support Zero Trust deployment initiatives, ensuring alignment with organizational objectives and security best practices, Possess a strong background in security with a focus on general high-level knowledge.

• Gap Analysis: Conduct comprehensive gap analyses to identify vulnerabilities and areas for improvement within existing security frameworks in APAC region. Perform APAC’s Information Security Risk Assessment in accordance with the Risk Register Policy and support information security risk assessments for APAC to determine the gaps to reach Zero Trust.

• Project Management: Effectively manage Zero Trust deployment projects, including planning, research, monitoring, and reporting.

• Technical Advisory: Provide expert technical guidance and advisory services to stakeholders, facilitating informed decision-making regarding Zero Trust implementation, although not responsible for implementation, must comprehend the technical aspects of security technology and planning.

• Cross-Functional Collaboration: Collaborate closely with cross-functional teams across the APAC region to ensure seamless integration and alignment of Zero Trust initiatives with broader organizational objectives.

• Documentation: Maintain accurate documentation of Zero Trust deployment processes, procedures, and best practices for reference and future optimization.

Additional General Responsibilities:

• Promote the use of ‘right-sized’ solutions for APAC, including Global Shared Information Security Services, to drive increased standardization and effective use of security resources.

• Promote an information security-conscious culture.

• Collaboratively work with APAC to develop and implement processes that meet Global information policy and standards.

• Support information security activities across APAC (align activities where possible, foster joint plans, etc.).

• Collaborate with APAC’s legal and compliance to ensure APAC is compliant with local information security laws and regulations.

• Support the efforts of APAC’s Security delivery resources to execute to expectations.

• Encourage the development of innovative ideas that solve root causes of identified problems.

• Build and develop cross functional relationships within APAC to engender support of security projects.

• Coordinate technical input and recommendations from GISS to APAC

• Work on global initiatives as part of working groups (e.g.: standards refresh, new technology discussion, etc.)

Summary

The Security consultant is a pivotal technical role essential for facilitating Zero Trust deployment initiatives. This role encompasses conducting thorough gap analyses, proficient project management, and delivering technical advisories. Collaboration with cross-functional regional teams across the Asia-Pacific region is integral to this role. The ideal candidate will exhibit a robust understanding of the Zero Trust framework (CISA Zero Trust Maturity Model and Microsoft Zero Trust Model), possess broad security experience, analytical acumen, and demonstrate a proactive approach to project management. This position will report to HQ.

Skills/Qualifications:

• At least 5+ years of experience in the cybersecurity industry.

• Consulting experience in Cyber domain.

• Proven experience in security engineering, with a focus on Zero Trust deployment.

• Consultation capability in related technology and or related service to customer.

• Great communication and interpersonal skills

• Bilingual (English / Japanese) preferred but not required (proficient English is a requirement)

• Proactive approach to problem-solving and project management, with a strong commitment to achieving objectives and deadlines.

• Project management experience.

Technology Proficiency:

• Core expertise in Microsoft technologies.

• Azure Active Directory (AAD), identity management and MFA

• Microsoft Endpoint Manager

• Network Security, Azure Virtual Network and Azure Firewall

• Data Protection, Microsoft Information Protection (MIP) classifying, labelling, and protecting sensitive data.

Main Responsibilities:

• Overall Security Posture: Support and maintain APAC’s information security strategy and ensure it is aligned with Global security strategy based on Zero Trust

• Zero Trust Deployment Support: Lead and support Zero Trust deployment initiatives, ensuring alignment with organizational objectives and security best practices, Possess a strong background in security with a focus on general high-level knowledge.

• Gap Analysis: Conduct comprehensive gap analyses to identify vulnerabilities and areas for improvement within existing security frameworks in APAC region. Perform APAC’s Information Security Risk Assessment in accordance with the Risk Register Policy and support information security risk assessments for APAC to determine the gaps to reach Zero Trust.

• Project Management: Effectively manage Zero Trust deployment projects, including planning, research, monitoring, and reporting.

• Technical Advisory: Provide expert technical guidance and advisory services to stakeholders, facilitating informed decision-making regarding Zero Trust implementation, although not responsible for implementation, must comprehend the technical aspects of security technology and planning.

• Cross-Functional Collaboration: Collaborate closely with cross-functional teams across the APAC region to ensure seamless integration and alignment of Zero Trust initiatives with broader organizational objectives.

• Documentation: Maintain accurate documentation of Zero Trust deployment processes, procedures, and best practices for reference and future optimization.

Additional General Responsibilities:

• Promote the use of ‘right-sized’ solutions for APAC, including Global Shared Information Security Services, to drive increased standardization and effective use of security resources.

• Promote an information security-conscious culture.

• Collaboratively work with APAC to develop and implement processes that meet Global information policy and standards.

• Support information security activities across APAC (align activities where possible, foster joint plans, etc.).

• Collaborate with APAC’s legal and compliance to ensure APAC is compliant with local information security laws and regulations.

• Support the efforts of APAC’s Security delivery resources to execute to expectations.

• Encourage the development of innovative ideas that solve root causes of identified problems.

• Build and develop cross functional relationships within APAC to engender support of security projects.

• Coordinate technical input and recommendations from GISS to APAC

• Work on global initiatives as part of working groups (e.g.: standards refresh, new technology discussion, etc.)

Summary

The Security consultant is a pivotal technical role essential for facilitating Zero Trust deployment initiatives. This role encompasses conducting thorough gap analyses, proficient project management, and delivering technical advisories. Collaboration with cross-functional regional teams across the Asia-Pacific region is integral to this role. The ideal candidate will exhibit a robust understanding of the Zero Trust framework (CISA Zero Trust Maturity Model and Microsoft Zero Trust Model), possess broad security experience, analytical acumen, and demonstrate a proactive approach to project management. This position will report to HQ.

Skills/Qualifications:

• At least 5+ years of experience in the cybersecurity industry.

• Consulting experience in Cyber domain.

• Proven experience in security engineering, with a focus on Zero Trust deployment.

• Consultation capability in related technology and or related service to customer.

• Great communication and interpersonal skills

• Bilingual (English / Japanese) preferred but not required (proficient English is a requirement)

• Proactive approach to problem-solving and project management, with a strong commitment to achieving objectives and deadlines.

• Project management experience.

Technology Proficiency:

• Core expertise in Microsoft technologies.

• Azure Active Directory (AAD), identity management and MFA

• Microsoft Endpoint Manager

• Network Security, Azure Virtual Network and Azure Firewall

• Data Protection, Microsoft Information Protection (MIP) classifying, labelling, and protecting sensitive data.

Main Responsibilities:

• Overall Security Posture: Support and maintain APAC’s information security strategy and ensure it is aligned with Global security strategy based on Zero Trust

• Zero Trust Deployment Support: Lead and support Zero Trust deployment initiatives, ensuring alignment with organizational objectives and security best practices, Possess a strong background in security with a focus on general high-level knowledge.

• Gap Analysis: Conduct comprehensive gap analyses to identify vulnerabilities and areas for improvement within existing security frameworks in APAC region. Perform APAC’s Information Security Risk Assessment in accordance with the Risk Register Policy and support information security risk assessments for APAC to determine the gaps to reach Zero Trust.

• Project Management: Effectively manage Zero Trust deployment projects, including planning, research, monitoring, and reporting.

• Technical Advisory: Provide expert technical guidance and advisory services to stakeholders, facilitating informed decision-making regarding Zero Trust implementation, although not responsible for implementation, must comprehend the technical aspects of security technology and planning.

• Cross-Functional Collaboration: Collaborate closely with cross-functional teams across the APAC region to ensure seamless integration and alignment of Zero Trust initiatives with broader organizational objectives.

• Documentation: Maintain accurate documentation of Zero Trust deployment processes, procedures, and best practices for reference and future optimization.

Additional General Responsibilities:

• Promote the use of ‘right-sized’ solutions for APAC, including Global Shared Information Security Services, to drive increased standardization and effective use of security resources.

• Promote an information security-conscious culture.

• Collaboratively work with APAC to develop and implement processes that meet Global information policy and standards.

• Support information security activities across APAC (align activities where possible, foster joint plans, etc.).

• Collaborate with APAC’s legal and compliance to ensure APAC is compliant with local information security laws and regulations.

• Support the efforts of APAC’s Security delivery resources to execute to expectations.

• Encourage the development of innovative ideas that solve root causes of identified problems.

• Build and develop cross functional relationships within APAC to engender support of security projects.

• Coordinate technical input and recommendations from GISS to APAC

• Work on global initiatives as part of working groups (e.g.: standards refresh, new technology discussion, etc.)

About the Role:

We are seeking a highly motivated Chartered Public Accountant (CPA) to join our team. You will be responsible for ensuring the accuracy and integrity of our financial statements, and providing strategic financial advice. This role offers the opportunity to work in a fast-paced environment and contribute significantly to the company's success.

Responsibilities:

• Prepare and review financial statements for accuracy and compliance with Singapore Financial Reporting Standards (SFRS)
• Manage audit engagements from planning to completion, including risk assessment, testing procedures, and reporting
• Offer individuals and corporations tax planning, compliance, and advising services
• Identify and communicate potential financial risks and control weaknesses
• Provide insightful recommendations to improve financial processes and internal controls
• Maintain strong relationships with clients and internal stakeholders

Qualifications:

• Chartered Accountant (CA) of Singapore
• Membership with a recognized accounting body in Singapore (e.g ISCA)
• Minimum of 8 years of experience in public accounting
• Proven experience in preparing financial statements
• Strong understanding of auditing methodologies and best practices
• Excellent analytical and problem-solving skills
• Ability to work independently and manage multiple tasks effectively
• Exceptional communication and interpersonal skills, with a strong focus on client service

Responsibilities :

● Analyze and prioritize vulnerabilities based on severity, potential impact and business risk, and collaborate with relevant teams to implement effective mitigation strategies.

● Provide strategic guidance, insights, and direction on technological, cybersecurity, and policy-related topics.

● Lead and participate in the development, implementation, and continuous improvement of incident response procedures, and processes.

● Collaborate with other teams at multiple geographic locations to investigate and document security incidents, root causes, and recommend remediation actions.

● Planning and appraising ongoing assessment of antivirus, application control, firewall, SIEM, VPN, SSL, intrusion detection or intrusion prevention and other network component policies.

● Managing and configuring security systems such as firewalls, intrusion detection and prevention systems, anti-virus software, and other security-related software and hardware.

● Monitoring systems, servers, and networks to detect and respond to potential security threats or suspicious activities.

● Developing and implementing security policies and procedures that ensure the organization’s data

and systems are protected against cyber threats.

● Conduct regular vulnerability assessments and penetration testing to identify potential security

weaknesses and risks to make improvements in the organization’s security.

● Report all security incidents to the home office and work with corporate IT on response and resolution strategy.

● Contribute to the development and execution of security awareness training programs for employees to enhance security awareness and best practices.

● Stay up to date with the latest cybersecurity threats, attack techniques and incident response strategies.

Requirements :

● Bachelor’s degree in computer science, information technology, or equivalent experience.

● 5+ Years of experience in a cyber or information security management role.

● Strong knowledge of the latest cybersecurity threats, trends, modern cybersecurity concepts, and technologies (zero trust, CIS Controls, OWASP, MITRE ATT&CK, XDR, CloudSec, AppSec, NIST, ITIL, Azure Well Architected Framework, etc).

● Experience in domains of Cyber Security Operations, Incident Response, Forensic Investigation, Threat Intelligence, or Vulnerability Management preferred.

● Ability to manage and configure security systems, monitor network traffic and system logs, conduct regular security assessments and respond to security incidents.

● Demonstrated understanding of business processes, IT risk management, and related standards.

● Proficiency in utilizing industry-standard tools for vulnerability scanning, assessment, and penetration testing.

● Excellent problem-solving skills and the ability to think critically under pressure.

● Effective communication and interpersonal skills, with the ability to collaborate across teams and convey technical concepts to non-technical stakeholders.

● Proven track record of staying current with evolving cybersecurity threats and best practices.

● Exceptional planning and organizational skills, and excellent written and oral communication.

● Self-starter with initiative and the ability to effectively prioritize and execute tasks with direction from corporate headquarters.

● Professional information security certification preferred, such as:

○ CompTIA Security+

○ Certified Information Systems Security Professional (CISSP)

○ Certified Information Systems Auditor (CISA)

○ Certified Information Security Manager (CISM)

Location: East area

HOW TO APPLY :

Interested candidates, please submit your resume by clicking on “Apply Now” or aliceyap(a)hkmsvs.com

All applications will be treated in the strictest confidence and only shortlisted candidates will be notified

Yap Lay Choo

EA Licence No. 03C5391 | Registration No. R1987101

Responsibilities:

• This role involves a comprehensive range of responsibilities related to managing the legal affairs of the company, ensuring compliance, and providing support to internal and external stakeholders.
• Setting up a structured Corporate Legal System.
• Maintaining Records and Database Management.
• Providing Administrative Support.
• Managing Legal Workflows and Deadlines.
• Conducting Legal Research.
• Billing and Budgeting.
• Analysing Legal and Competitive Information.
• Collating Evidence and Supporting Documents.
• Preparing and Formalizing Legal Documents.
• Collaborating with Business Divisions and External Counsels.
• Reviewing Agreements and Drafting Legal Documents.

Requirements:

• Diploma or Degree in Law or equivalents with at least 3 years of relevant working experience.
• Proficient in establishing strong relationships with diverse Business Divisions by employing excellent communication abilities and interpersonal strengths.

__________________________________________________

HOW TO APPLY :

Interested candidates, please submit your resume by clicking on “Quick Apply” or contact [email protected] for more details.

Please provide following information in the resume for immediate processing

1) Reasons for leaving current and/or last employment

2) Last drawn and/or current salary

3) Expected salary

4) Date of availability and/or Notice Period

All applications will be treated in strictest confidence and only shortlisted candidates will be notified

Wee Wai Dan

EA License No : 03C5391

EA Reg No : R22109628

Job Description

To conduct security duties at patrol, escort duties, static duties and other assignment as required. To ensure the safety and security for all personnel and premises.

Roles and Responsibility

• To perform 12hrs shift duties at any deployed sites
• To perform safe entry for staffs, workers, visitors and contractors
• To safe guard the premises through surveillance and patrols
• Identify and report unusual or suspicious movements in occurrence
• Perform access control duties at the check-point
• To monitor CCTV surveillance when required
• To update and report any fire alarm activation

Qualifications and Education Requirements

• ‘N’ Level or ‘O’ Level
• Valid PLRD license with RTT attained
• 1 year working experience

Preferred Skills

• Able to speak and write English
• Knowledge of Fire drills
• Team player

Be a part of our diverse family at Hai Leck, embracing each other as you discover your unique career potential and find your perfect fit with us. We are committed to unlocking your potential and guiding you to success. Our employees are valued down to their skills, and we are committed to training them and expanding their knowledge.

We would be pleased to welcome you at our family in Hai Leck if you are a suitable member.

Email us at [email protected] now!

ASM is a leading global supplier of products, services, and materials for semiconductor processing. For more than half a century, innovation has been at the core of everything we do. Our smart, ambitious people are dedicated to creating cutting-edge solutions for the world’s leading semiconductor providers. Every day we push the development of next-generation computer-chip technology, always staying a few steps ahead of what’s next.

The talented, enthusiastic people at ASM are just like you: dedicated to improving people’s lives and unlocking new potential. With our collaborative approach to R&D, we advance key semiconductor technologies and platforms like ALD, epitaxy, PEALD, PECVD, and vertical furnaces. And we have recently entered the promising high-growth market: silicon carbide epitaxy. Year after year, our innovations help to make chips smaller, faster, and more powerful. In fact, you will find our technology in every aspect of modern life: in AI, medical equipment, 5G, smartphones, autonomous driving, and more.

The ASM Legal Team is seeking a Regional Legal Counsel to independently review and negotiate high value and high volume agreements and draft standard terms & conditions to help support the legal and global business units in varied operational tasks and negotiations.

Description

Responsibilities include:
• Review of agreements and terms & conditions for:
o direct and indirect global procurement including high value contract manufacturing agreements
o regional sales and services organizations;
o global logistics, facility construction, lease, renovation contracts;
o negotiating tool evaluation agreements and restrictive confidentiality agreements with major semiconductor industry giants
o Regional HR policy review
o Advise on employee code of conduct investigations and proposed actions
• Liaising with internal global stakeholders in supply chain, logistics, insurance claim handling advisory, sales and services, HR etc. in multiple countries and maintain all agreements on ASM contract management portal
• Developing and perfecting scalable processes for contract handling
• Developing improvements to internal tools and policies to streamline and maximize efficiency, as well as supporting growth and effectively coordinating with team and database developers for implementation
• Conduct basic training sessions (legal orientation training)
• Maintaining the integrity of large amounts of data in the contract database by scanning agreements and ensuring that all information is captured accurately
• Lead the tracking status of agreements in process and coordinating the execution of agreements with internal and external signatories
• Lead the status update of contractual matters by providing regular reports using the contract management system
• Other ad-hoc duties as assigned.

Knowledge, Skills and Ability Requirements:
• Excellent stakeholder management skills and ability to triage matters and set expectations with internal stakeholders on timelines.
• Possess advanced Microsoft Office skills
• Extensive experience in drafting, review and negotiation of high value contracts
• Superior written and oral communication skills
• Must be detail-oriented, able to prioritize, handle multiple tasks, diligently follow-up, and work well under pressure in a fast-moving environment.
• Working knowledge of data management software (such as Agiloft) will be appreciated
• Contract management experience is a plus
• Strong team player with ability to work closely with others
• Ability to exercise sound and independent judgment
• Fluent in English

Key Qualifications
• Bachelor of Law Degree from a reputed university
• Minimum 7 years’ experience in-house, in the manufacturing and/or semicondictor sector
• Experienced in a regional role, prominently in Asian countries like Singapore, Malaysia, Taiwan, China and India
• Ideally reporting to the GC directly and managing senior global stakeholders independently
• Singapore Bar Qualified

At ASM we are committed to supporting our people, enabling them to develop their talents and perform at their best. We actively promote an inclusive and diverse culture that fosters trust and transparency. Our people are our power, and we value the differences between everyone because it is what make us better as a team. By embracing a wide range of perspectives, we enable a culture of continuous exploration and adoption of new ideas. At every step, we know that it is our valued people who enable us to deliver excellent products and service to our clients – and to make a meaningful difference in society.

So join us on our journey and unleash the power of an open mind. Discover how you can be part of our exciting future and apply today! To learn more about ASM, find us at asm.com and on LinkedIn, Facebook, Instagram and YouTube.

JOB DESCRIPTION

THIS IS A 2-YEARS RENEWABLE / CONVERTIBLE CONTRACT ROLE.

The Marketing Communication Principal Executive is responsible for supporting the development and execution of communication initiatives, with a focus on media relations and social media, as well as public engagement.

The candidate will be a key member in the Marketing Communication and Public Engagement team of Defence Collective Singapore (DCS); as a brand custodian of Singapore Discovery Centre, Singapore Navy Museum and upcoming brands to be subsumed under the DCS umbrella.

Responsibilities:

• This role will work closely with the Assistant Director to drive media and influencer engagement and manage social media platforms with engaging content.
• Media Relations
• formulate and execute communication strategies and plans in support of DCS’ communication objectives: to strengthen brand/public image and the alignment to organisational mission of championing the Singapore and defence story.
• Build and maintain good relations with the media from both traditional and social media platforms and manage the preparation of media materials.
• Social Media - Strategise data-driven communication, manage social media channels for the brands under DCS. That includes content creation, follower engagement and data analytics to measure effectiveness.
• Build and execute social media strategies, generate and publish daily content, optimise DCS brand pages on various platforms, moderate user-generated content and analyse social data.
• Public Programming - To develop engaging and impactful public programmes for young families/youth.
• Stay up-to-date on the latest trends in digital marketing and social media.

Requirements

• Bachelor's degree in marketing, communication, or a related field.
• Min 3-5 years of experience in marketing communication, with a focus on media relations and social media.
• Good command of the English language. Proficiency in a second language will be an added advantage.
• Strong understanding of social media platforms, and competent in editing photographs and short-form videos.
• Excellent writing and verbal communication skills.
• Ability to work independently and as part of a team.
• Excellent organisational and time management skills; meeting tight deadlines and work under pressure.
• Great attention to details; with a flair for aesthetics.
• Adequate knowledge on Adobe Creative Cloud software.
• Competent with a strong marketing acumen, result oriented and loves to create content for social media.
• Creative, cheerful and fun-loving!

ST Engineering is a global technology, defence and engineering group with offices across Asia, Europe, the Middle East and the U.S., serving customers in more than 100 countries. The Group uses technology and innovation to solve real-world problems and improve lives through its diverse portfolio of businesses across the aerospace, smart city, defence and public security segments. Headquartered in Singapore, ST Engineering ranks among the largest companies listed on the Singapore Exchange.

Collaboration is key to our success. We prioritize open communication, constructive feedback, and a willingness to help others. We are committed to creating a supportive work environment that encourages excellence, innovation, and continuous improvement. We're looking for individuals who share our values and are excited to join us on our cyber mission.

Join our Cyber Team

We are an industry leader in cybersecurity with over two decades of experience, we deliver a holistic suite of trusted cybersecurity solutions to empower cyber resilience for government and ministries, critical infrastructures, and commercial enterprises. Backed by our indigenous capabilities and deep domain expertise, we offer robust cyber-secure products and services in cryptography, cybersecurity engineering, digital authentication, SCADA protection, audit and compliance. We specialise in the design and build of security operations centres for cybersecurity professionals and provide managed security services to strengthen the cybersecurity posture of our government and enterprise customers.

Responsibilities

• Provide technical leadership for our cybersecurity product capabilities development and sustenance.
• Technology Subject Matter Expert who understands security landscape and solution credibly with ability to work with cross-functional team including solution architecting, pre- and post-sales engagements, project management to deliver cybersecurity product solutions.
• Set strategic direction in alignment with business objectives, keeping abreast of industry best practices.
• A People manager providing guidance and mentoring a team of technical professionals, fostering collaborative and high-performance work environment.

Requirements

• At least 10 years of software development experience of which at least 5 years are in a technical leadership role in cybersecurity
• Technical knowledge in the following is a must.

1. Networking Knowledge: Demonstrate expertise in networking concepts, protocols, and technologies, with the ability to design and implement complex network infrastructures.
2. DevOps: Drive the adoption of DevOps practices within the organization, including continuous integration, automated testing, and continuous delivery.
3. Software Version Control: Implement and manage software version control systems to track changes, facilitate collaboration, and ensure code quality.

• Previous experience working on government projects specifically in cybersecurity environment and governance, risk management and compliance is an added advantage.
• Experience with deployment orchestration, automation and security configuration management
• Ability to work easily with diverse and dynamic teams
• Effective communication and presentation skills with ability to transpose complex security concepts into business terms/impacts.
• Relevant Industry Certifications such as CISSP, CSSLP, PMP or equivalent

Work location: Jurong East

Find out more: https://www.stengg.com/cybersecurity

ST Engineering believes in fostering a culture where team members are encouraged to overcome challenges, explore new ideas, and work together to succeed. We value individuals who are determined to push beyond the boundaries, and have a thirst for knowledge, continuous learning, and self-improvement.

ST Engineering is a global technology, defence and engineering group with offices across Asia, Europe, the Middle East and the U.S., serving customers in more than 100 countries. The Group uses technology and innovation to solve real-world problems and improve lives. Our dedication to excellence and our strong track record have earned us a distinctive reputation for quality and trust as a global technology, defence and engineering group, spanning across the aerospace, smart city, defence and public security segments. Headquartered in Singapore, ST Engineering ranks among the largest companies listed on the Singapore Exchange.

Collaboration is key to our success. We prioritize open communication, constructive feedback, and a willingness to help others. We are committed to creating a supportive work environment that encourages excellence, innovation, and continuous improvement. We're looking for individuals who share our values and are excited to join us on our cyber mission.

Join our Cyber Team

We are an industry leader in cybersecurity with over two decades of experience, we deliver a holistic suite of trusted cybersecurity solutions to empower cyber resilience for government and ministries, critical infrastructure, and commercial enterprises. Backed by our indigenous capabilities and deep domain expertise, we offer robust cyber-secure products and services in cryptography, cybersecurity engineering, digital authentication, SCADA protection, audit and compliance. We specialise in the design and build of security operations centres for cybersecurity professionals and provide managed security services to strengthen the cybersecurity posture of our government and enterprise customers.

Job Description

• Best to have formal experience in pre-sales, post sales, delivery team and highly familiar in the project methodologies such as Planning, Design, and relevant Technologies in order to develop proposal for the tenders/bids.
• Experience in overall design for network and security solutions
• To prepare and deliver the business value solutions for customers, including proposal writing, presentation, conduct, proof-of-concept to showcase its technical feasibility when necessary
• Propose technical solutions and oversee the selection of technologies and work with subject matter partners to develop the proposed solutions to meet customer’s requirements.
• Articulate alternatives in terms of cost, benefit and risk where multiple solutions exist.
• Actively participate in identifying opportunities, generate proposals, and support sales efforts
• Increase organization effectiveness by identifying opportunities to leverage solutions to other engagements
• Take ownership and responsibility for customers’ risks and issues.

Requirement

• At least 3 – 5 years of working experience with in-depth knowledge of pre-sales solutioning and is in abreast with evolving technology capabilities
• Possess in-depth knowledge of current technologies, tools, methodologies and industry trends, Government guidelines
• Strong problem resolution, judgment and decision making skills
• Fosters proactive and cooperative relationships within own team and other individuals/groups that interface with the team.
• Excellent interpersonal and group dynamic skills.
• Highly developed analytical and problem solving skills.
• Ability to deal with the ambiguity associated with working in a fast paced and changing environment
• Any other ad-hoc duties as required or assigned
• Possess relevant professional certification like CISSP, CCIE would be an added advantage
• Familiar with regularity compliance like IM8, AIAS, CSA Security by Design, MAS TRM
• Work Location: Jurong East

Find out more: https://www.stengg.com/cybersecurity

ST Engineering believes in fostering a culture where team members are encouraged to overcome challenges, explore new ideas, and work together to succeed. We value individuals who are determined to push beyond the boundaries, and have a thirst for knowledge, continuous learning, and self-improvement.

Responsibilities:

• This role involves a comprehensive range of responsibilities related to managing the legal affairs of the company, ensuring compliance, and providing support to internal and external stakeholders.
• Setting up a structured Corporate Legal System.
• Maintaining Records and Database Management.
• Providing Administrative Support.
• Managing Legal Workflows and Deadlines.
• Conducting Legal Research.
• Billing and Budgeting.
• Analysing Legal and Competitive Information.
• Collating Evidence and Supporting Documents.
• Preparing and Formalizing Legal Documents.
• Collaborating with Business Divisions and External Counsels.
• Reviewing Agreements and Drafting Legal Documents.

Requirements:

• Diploma or Degree in Law or equivalents with at least 3 years of relevant working experience.
• Proficient in establishing strong relationships with diverse Business Divisions by employing excellent communication abilities and interpersonal strengths.

__________________________________________________

HOW TO APPLY :

Interested candidates, please submit your resume by clicking on “Quick Apply” or contact [email protected] for more details.

Please provide following information in the resume for immediate processing

1) Reasons for leaving current and/or last employment

2) Last drawn and/or current salary

3) Expected salary

4) Date of availability and/or Notice Period

All applications will be treated in strictest confidence and only shortlisted candidates will be notified

Wee Wai Dan

EA License No : 03C5391

EA Reg No : R22109628

Role Accountability

This role is responsible for supporting Lubrizol’s Information Security Training and Awareness initiatives to elevate the understanding and adoption of a security culture that reduces overall cyber risk to the organization. Participate in the development and delivery of training and educational materials, Lubrizol’s simulated phishing program, all while providing reporting of activity to stakeholders with a respectful understanding of Lubrizol’s multicultural, global background.

Essential Job Functions

• Support the Information Security Training and Awareness program initiatives, following our internal policies and procedures.
• Identify training needs among the various business units supporting Lubrizol and supporting the phishing simulation program as needed.
• Assist with tabulation and reporting of results of training and phishing activities, tracking activity status in a consistently manner.
• Provide a bridge of communication utilizing all channels available to achieve a positive behavioural change.
• Support the Security Ambassadors program across Lubrizol.
• Gain an understanding of the unique security awareness requirements of Lubrizol business and manufacturing environments and serve as their primary point of contact.
• Instil a security culture that reduces the possibility of information security incidents.
• Provide insight and recommendations as part of a global information security team.
• Other Information Security activities as needed.

Critical Competencies

• Dynamic, initiative-taker that applies their strong, people-centric cyber-risk background along with effective communication and training skills to significantly improve the cybersecurity culture.
• Demonstrated effectiveness of working independently, establishing priorities, and managing task completion.
• Organizational awareness with an understanding of how to engage with employees and contractors to achieve best results.
• A true collaborator with a strong internal customer service approach, able to effectively build relationships and work in a collaborative, global environment.
• Sound decision-making and initiative-taking/creative critical thinking skills.
• Strong people skills.
• Responsive to internal stakeholders.

Required Qualifications

Education / Certifications:

• Associate degree in information technology (IT) or equivalent business experience.
• SACP, CSAP certifications are a plus.

Experience:

• Minimum four (4) years of IT or relevant business experience, preferably working in a cybersecurity team.
• Understanding of cybersecurity, human, and IT risk concepts, along with industry standards.

Skills & Systems:

• Solid experience with Microsoft Windows-based operating systems and Office products.
• Understanding of information security concepts.
• Ability to resolve issues via research and investigation.
• Experience in documenting issues and solutions to assist end user understanding.
• Understanding of the manufacturing environment and its unique information security needs a plus.
• Non-English language proficiency a plus.

• Liaises with the S.O and the public on all press and public relations matters pertaining to SHINGDA project.
• Handle all press queries relating to the project to the board directly.
• Liaise with the board on all press releases, press statements, comments, articles or material pertaining to the Project. Including approval of release and edits.
• Provide S.O with schedules relating to all proposed night works, traffic diversion, closure of road etc. which may cause inconvenience to the public. If required, the PRO is required to inform nearby resident’s; town council, management committees, etc. If required, by hand of any letters or notices for such works.
• Extend all necessary support, assistance, and co-operation whenever, there are visits to the construction site by any external parties officially approved or lead by the Board
• Handle and act on all public complaints or feedback relating to assigned SHINGDA project thoroughly by investigation on priority basis.
• Provide, support, and make available appropriate materials and information for incorporation into any other Board’s public relation campaigns which may be conducted from time to time. Such campaigns include presentations, pamphlets, brochures, signs, newspaper articles , photographs, site visits, narrated color videos etc.

1. Preferred qualifications: Possess at least a Diploma, Advance/Higher/Graduate Diploma or equivalent

2. Relevant Experience: 1 years of experience in Civil Construction environment as a PRO or equivalent

Work Location: Ang Mo Kio Avenue 1 and Upper Thomson Road.

About LenelS2

LenelS2 is a global leader in advanced security systems and access control solutions, providing innovative technologies that secure buildings, assets, and people worldwide. With a commitment to excellence and cutting-edge technology, LenelS2 is dedicated to delivering superior security solutions to its customers.

Role Overview

We are seeking a dynamic and experienced individual to join our team as the APAC Supply Chain & Customer Service Manager. This role is key in driving efficiency, optimizing processes and ensuring customer satisfaction across multiple domains including ‘Sales, Inventory & Operations Planning’ (SIOP), Purchasing, Customer Service, Logistics and Return Merchandise Authorization (RMA). The successful candidate will lead a team of (probably) six dedicated professionals and collaborate closely with cross-functional teams to streamline operations and enhance the overall supply chain and customer service experience.

Key Responsibilities

Supply Chain Management:

• Develop and implement strategic plans to optimize the end-to-end supply chain processes within the APAC region
• Oversee demand forecasting, inventory management and procurement activities to ensure adequate stock levels while minimizing excess inventory
• Collaborate with Sales and Operations Planning teams to align demand forecasts with production schedules and inventory targets
• Continuously monitor key performance indicators (KPI’s) and metrics to identify areas for improvement and drive operational efficiency

Customer Service Leadership:

• Lead and mentor a team of 2 customer service representatives to deliver exceptional service and support to clients across the APAC region
• Establish and maintain service level agreements (SLA’s) to meet customer expectations for order fulfillment, delivery and post-sales support
• Address escalated customer inquiries or issues promptly and effectively, striving to achieve swift resolution and customer satisfaction
• Implement/adopt tools and processes to enhance customer service operations, including CRM systems, knowledge bases and training programs

Logistics and Distribution:

• Manage transportation, warehousing and distribution activities to optimize freight costs, transit times and order accuracy
• Coordinate with logistics partners and carriers to ensure timely and cost-effective delivery of products to customers
• Implement best practices for packaging, labeling and handling of goods to minimize damages and losses during transit

Return Merchandise Authorization (RMA) Management:

• Develop and oversee RMA procedures and processes to facilitate the return, repair or replacement of defective products
• Work closely with Quality Assurance and Technical Support/Product Management teams to analyze root causes of product returns and implement corrective actions
• Monitor RMA trends and metrics to identify recurring issues and drive continuous improvement initiatives

Team Leadership and Development:

• Provide leadership, guidance and support to the supply chain and customer service team members, fostering a collaborative and high-performance culture
• Conduct regular performance evaluations, set goals and provide ongoing coaching and feedback to team members
• Identify training needs and opportunities for skill development to enhance team capabilities and effectiveness

Qualifications

• Bachelor's degree in Business Administration, Supply Chain Management, Logistics or a related field. Master's degree preferred
• Minimum of 5 years of experience in supply chain management, customer service or related roles, with at least 2 years in a leadership capacity
• Proven track record of driving process improvements, cost savings and customer satisfaction in a multi-national environment
• Strong analytical and problem-solving skills, with the ability to analyze complex data sets and derive actionable insights
• Excellent communication and interpersonal skills, with the ability to effectively collaborate with internal and external stakeholders at all levels
• Proficiency in ERP systems (e.g. JDE, SAP) and other relevant software applications

Responsibilities:

• Ensures proper checks and security records are in place for traceability on all physical access into the yard premises
• Patrols property and controls access points to ensure company’s assets are protected and premises are secured
• Attends to enquiries from visitors and employees pertaining to access control in a professional manner
• Conducts crowd and traffic control consistent with protection and prevention objectives
• Ensures compliance of workplace safety, ISPS security and fire-safety procedures and preventive measures are adhered to
• Conducts regular checks and inspections to ensure building facilities are maintained at a high standard
• Monitors and ensures operation of equipment by completing preventive maintenance requirements following manufacturer's instructions
• Troubleshoots malfunctions, calls for repairs and evaluates new equipment and techniques
• Assumes duties during fire evacuations/ emergencies, and conducts preliminary investigations in the event of any outbreak or accident
• Records observations, information, occurrences, and surveillance activities, interviews witnesses and obtains signatures from relevant party
• Reports to senior team members on any irregularities, unsafe conditions, and / or missing or inoperative fire or safety equipments
• Maintains company’s good standing and reputation by complying with legal requirements

Requirements:

• Minimum N-Level
• Able to perform shift duties
• Valid SIRD / PLRD Licence is a plus
• Without SIRD / PLRD license welcome with good work attitude ( Will be sent for certification)
• Proficiency in English (written and spoken)
• Effective visual, aural, oral, tactile and ambulatory abilities
• WSQ Certificate (Handle security incidents and services & Provide guard and patrol services)

Our Addresses and Working Hours:

Seatrium (SG) Pte. Ltd.

(Cassia @ Penjuru Dormitory)

23 Penjuru Walk, Singapore 609125

Day Shift: 8.00am - 8.00pm

Night Shift: 8.00pm - 8.00am

Interested candidates are invited to send us an updated resume with your current and expected salary and earliest availability.

We regret that only shortlisted candidates will be notified.

Please note that your personal data disclosed to Seatrium Limited and our group of companies, shall be used for the purposes of evaluation, and processing in accordance with our recruitment processes and policies. By providing your personal data, you have consented to the aforesaid purpose under the provisions of the Personal Data Protection Act 2012.