Untitled is a new project from two internationally recognized chefs and Asia’s leading sustainable lifestyle hospitality operator. It will be a casual dining restaurant open for both lunch and dinner. There will be a serious emphasis on sustainable cooking practices, focusing on delicious food made from local ingredients.There will be a research space focused on developing processes to turn our byproducts into delicious ingredients to reincorporate back into the menu. This restaurant will be a beacon of change for how we operate our restaurants in the future. A warm and comfortable setting both indoors and out will create a destination for food lovers of all ages and backgrounds. A unique location in Dempsey Hill houses the venue and its distinctive multistrata permaculture farm. Expect picnic baskets stuffed with zero waste goodies, low intervention wines, great coffees, and more serious dining upstairs when you need a little more privacy. A full complement of classes will be offered upstairs, both targeting the home cook and the professional cook. Join us for a fun new adventure with a great working environment and strong opportunity for advancement.

Job Description

Responsible for leading the restaurant under the guidance of the Restaurant Manager

Job Details

1. Manage daily restaurant operations.
2. Plan, organize, direct and control the food and beverage operation.
3. Deliver high standards and consistent quality of operations with attention to profitability and guest satisfaction.
4. Maintain a prominent visible presence daily.
5. Provide superior guest service.

Qualifications

1. Mastery of simple and elegant service protocol.
2. Knowledge of standard procedure with regards to high level high volume restaurant service.
3. Experience in managing restaurant chain of command.
4. Comfort with equipment standard functions.
5. Self starter with ability to manage deadlines of self and others.

Keys to success

1. Time management.
2. Constant feedback and reporting of issues as they arise.
3. Willingness to carry out any other duties as required by the operation.
4. Enable a positive work environment.
5. Positive attitude.

· DO/Inv, matching & posting & Filing (for all salesman)

· GRN (Sales Report Order)

· Create new customer code

· Submit E-invoce for Govt & school Agencies

· GRN report checking (for all salesman)

· OE report checking (for all salesman)

· Weekly Loan report (for Salesman)

· Checking SO report & Shipped not invoiced report updated by sales co

Job Title: Warehouse Assistant (ID7097)
Location: Woodlands
Working Hours: 6days work week
Mon to Fri: 9am-5.30pm
Sat 9am-4.30pm
Basic Salary: $1800
Meal allowance $8 per day.
Cold room allowance: $60per month
Gross salary: 2000-2300


Job Description
• Loading, unloading, storage, picking and refilling of merchandise in the warehouse.
• Checks, inspection and administering of new goods received into warehouse.
• Adhering to standard operating procedures to ensure efficient good flow and inventory control procedures to ensure accurate inventory count.
• Maintaining a clean, organized work area
• Basic administration duties
• Ad-hoc duties assigned by the Management.

Requirement:
• Min Secondary School qualification
• Min 1-2 years relevant experience in Warehouse
• Possess of PSA Forklift license
• Physically fit and hardworking

Responsibilities:

• Processing payments, cheques, AP billings, invoices, and etc.
• Organization and coordination of corporate events and other administrative support related work.
• Must be able to multi-task and perform ad-hoc duties assigned.
• General accounting functions and preparing journal entries.
• Matching of tax invoices with delivery order.
• Basic knowledge in accounting.
• Meticulous, independent and responsible.
• Knowledge of UBS Accounting Software will be an advantage.

Job Title: Admin Assistant (ID4572)
Location: Woodlands
Working Hours: Monday To Friday 8.00am-5.30pm
Salary: $1800-$2500


Main Duties and Responsibilities:
- Maintain the document control and support documentation-related work in Quality Assurance Department. This include tasks such as electronic application, scanning, filing, archiving and retrieval of documents
- Ensure administrative database and system are kept up-to-date
- Support to prepare documentation to customers related to product content environmental enquiries such as RoHS, REACH and other substances of concern
- Review and prepare monthly submission of samples for ICP test
- Routine review of SPC and control limits including update to relevant system
- Support Engineer to consolidate test result and prepare basic test report for customers
- Any other duties that commensurate with this role

Skills and Requirements:
- Administrative experience preferred
- Diploma or equivalent
- Proficient in Computer and Microsoft Office (Excel, Word, Powerpoint)
- Detail-oriented

-Conducting research on potential products, vendors, and services and comparing price and quality to ensure the best deal

-Handle orders & inquiries with efficient manner

-Handle the procedures of all orders & shipping documents accurately

-Manage the general office administration functions together with other administrators

-Filing and maintaining of documents

-Perform any other ad-hoc duties as assigned

Founded and spearheaded by Singapore University Social Sciences students, Social Gifting is set to create a community where crafting can bring people together, enable impact and enrich communities.

Social Gifting provides free crafting sessions to co-create exquisite handmade gifts with warriors, empowering them to build on their strengths and enabling them to live an enriching life with dignity. They include warriors who are fighting their battles in autism, mental illness, physical disabilities, caregivers, and seniors in social isolation.

LINKS: https://linktr.ee/socialgifting

We are looking for part-timers to assist with:

• Orders fulfilment (website and corporate orders)
• Photo-taking and updating new products on Shopify, Google my Business, and Social Media
• Maintain good customer relationships with clients through emails and social media platforms
• Ensure stock accuracy by maintaining Excel stocklist
• Crafting with seniors at Senior Activity Centre

Requirements:

• No work experience required
• Good written and spoken communication skills
• Organized, independent, reliable, resourceful, willing to learn, and a good team player
• Strong multitasking and prioritisation skills with the willingness to adapt to change
• Proficient in MS office

Others:

• Lunch provided, flexible working hours, Monday to Friday
• Walking distance from Dover MRT station
• Salary: $8.50/hour

Job Title: Guest Experience Executive / Assistant Manager (ID8165)
Location: Clarke Quay, Singapore
Working Hour: Monday – Friday 9am – 6pm
Salary: $2800 - $4000

Job Description:
• Proactively monitor and address customer grievances, issues and trends across various online platforms to develop strategies to drive a high standard of customer satisfaction.
• Work collaboratively with various internal stakeholders to ensure customers’ experiences align with the company's brand and mission.
• Manage and optimize the Customer Relationship Management (CRM) system to ensure seamless integration across the company and accurate data capture throughout the customer lifecycle.
• Track and measure the impact and success of reputation management campaigns using relevant metrics and analytics tools.
• Develop and implement effective CRM campaigns to promote a positive online reputation, including setup, deployment, delivery reporting, and performance analysis.
• Monitor and analyse customer feedbacks, reviews and sentiments from all touchpoints to identify insights and actionable improvements to increase customer loyalty.
• Provide weekly reports on review trends, feedbacks, service recovery, and actionable recommendations.
• Offer prompt and accurate responses to customer inquiries via email, social media, and phone.
• Investigate and resolve customer complaints, ensuring solutions align with brand values and improve customer satisfaction.
• Collaborate with internal stakeholder teams to address and prevent recurrent issues.
• Oversee the timely production and distribution of marketing materials.
• Manage the CEO's schedule, including organizing appointments, meetings, travel arrangements, and expense claims.
• Prepare materials for meetings, ensuring the CEO is well-prepared.
• Handle confidential information with the utmost discretion and professionalism.
• Undertake marketing administrative duties as required, including sourcing quotations, preparation of minutes, reports and upkeep marketing assets inventory.
• Prepare and present monthly customer service reports on feedbacks, GEI and NPS scoring.

Requirement:
• Demonstrable experience in guest relations and online reputation management, ideally within the hospitality or service sector.
• Knowledge and prior experience with online reputation management tools.
• Exceptional written and verbal communication and interpersonal skills.
• Proven ability in problem-solving, maintaining a customer-centric approach and exceeding customers’ expectations.
• Able to manage stressful situations with poise and professionalism.
• Proficiency in PowerPoint and Excel.

~Good in computer in microsoft words, excel

~Support office operation

~To prepare quotations and invoices

~English & Chinese both written & speaking

~Working hours Monday to Friday 8:30am to 5:30pm

~Experience minimum 1 years in office admin

~Human resource or accounting bankground will have advantage

· Provide administrative support for HR executives

· To handle MOM - WPONLINE & EPONLINE

· Organize, compile, update company personnel records and documentation

· Manage and update HR databases with different information such as new hires, terminations, sick leaves, warnings, vacation and days off

· Help in payroll management, preparation and payment

· Prepare, manage and store paperwork for HR policies and procedures

· Answer employees’ questions and provide requested information

· Maintain schedule and coordinate calendar activities

· Assist recruiters in posting job ads on careers pages and processing received resumes

· Answer telephone calls and provide needed information

· Labour Monitoring, insurance and other adhoc works

· In charge for Employees Training

· In charge for Company Insurance (WICI, FMI, PL), Company vehicle VPC, Motor Insurance, Road Tax

· Help organize and manage new employee orientation, on-boarding, and training programs

• Looking for experienced Clinic Assistant
• Able to commit weekdays & Sat/Sun.
• Rotating shift hours. AM / PM / Full Shift

Job Scope

• Perform front desk duties and operational activities
• Registering patients and dispensing medications
• Chaperoning / assisting doctors in clinical procedures
• Establish inventory standards for medications and supplies
• Submission of claims and other medical documents
• Scheduling of appointment and patient registration
• Booking of referral appointments
• Handling phone calls and inquiries
• Handle administrative and ad-hoc duties

Qualifications And Job Requirements

• Fluent in English and the ability to speak Mandarin/dialects will be an added advantage
• Great interpersonal skills
• Prior experience will be an advantage.
• Computer literate and team player

ASSISTANT PROGRAMMES MANAGER

Company Description

Unlocking ADHD (UA) is a registered charity and social service agency located in Singapore. The organization's mission is to empower ADHDers and their families to live life to the fullest, providing high-quality information, support, and community resources.

Unlocking ADHD has become Singapore’s most comprehensive resource for ADHD information, providing online peer support communities, foundational workshops for parents, and plans to implement services such as peer support circles, workshops, and coaching.

UA is seeking an Assistant Programmes Manager who will be responsible for developing and executing UA’s programmes to empower ADHDers and their families to live life to the fullest.

The ideal candidate is highly organized, has excellent project management skills with attention to detail, has programmes/event management experience and is skilled in group dynamics/facilitation. Familiarity with ADHD from a professional or lived experience perspective would be a plus.

Role Description

This is a full-time role for an Assistant Programmes Manager, who will be responsible for:

• Managing and implementing the organization's programs and initiatives, with focus on core programmes such as ADHD awareness events such as webinars/seminars, school/corporate talks, monthly community hangouts and special events.
• Supporting ADHD peer support groups as a facilitator/co-facilitator
• Ensuring project completion within designated timelines.
• Budgeting and forecasting,
• Continuously identify areas of potential growth and partnership opportunities,
• Building relationships with stakeholders,
• Developing and overseeing partnership initiatives.
• Managing interns, volunteers, and junior programmes team

Qualifications

• At least 3 years of relevant experience in the charity sector (IPC preferred)
• Project management, planning, and budgeting skills
• Excellent communication and networking skills, with attention to detail
• An understanding of the challenges facing people with ADHD and their families
• Strong organizational and time management skills
• Ability to work independently and in a team setting.
• Demonstrated experience managing teams.
• Degree in Social Sciences, Psychology, Counselling, Social Work, or a related field
• Ability and confidence to give presentations and conduct training
• ACLP certification would be an advantage
• Willingness to work on certain evenings a month to run the core programmes or support other programmes

Job Description:

Are you passionate about dentistry and eager to expand your skills in a supportive environment? We are seeking a motivated and dedicated Dental Assistant who shares our commitment to providing exceptional patient care and continuously improving their craft.

Key Responsibilities:

• Assist the dentist during dental procedures, following the principles of 4-handed dentistry to enhance efficiency and patient comfort.
• Actively participate in patient care, ensuring a smooth and seamless experience from start to finish.
• Demonstrate a willingness to learn and grow in all aspects of dental assisting, including but not limited to chairside assistance, sterilization, and taking patient records.
• Strive to become proficient in all aspects of dental assisting techniques through hands-on experience and continuous learning opportunities.
• Foster a positive and collaborative work environment by building strong relationships with colleagues and contributing to a supportive team dynamic.
• Take initiative to address any concerns or challenges in the workplace, seeking guidance and support from supervisors as needed.
• Embrace feedback as an opportunity for growth and improvement, actively seeking out opportunities to enhance skills and knowledge.
• Ensure compliance with all clinic policies and procedures, maintaining a high standard of professionalism and ethics at all times.

Qualifications:

Previous experience in dental assisting.

Strong desire to learn and develop skills in dental assisting techniques.

Excellent communication and interpersonal skills, with the ability to work effectively in a team environment.

Positive attitude and willingness to adapt to changing priorities and environments.

Commitment to delivering high-quality patient care and ensuring patient satisfaction.

Ability to handle confidential information with discretion and professionalism.

If you are ready to embark on a rewarding career path in dentistry and are eager to grow and excel as a Dental Assistant, we encourage you to apply. Join our team and become an integral part of a supportive and welcoming clinic environment.

Job Description:

• Provide administrative support to the office and purchasing manager.
• Provide support for office administrative duties, data-entry and filing of documents.
• Answer incoming phone calls and emails.
• Performing general office duties such as setting up filing systems, data entry, typing, copying.
• Manage employee training and other HR matters.
• Ad hoc duties as assigned.

Requirements:

• Proficient in Microsoft Office.
• Candidate must possess at least a Diploma in Business Studies administration or human resource management or equivalent.
• Responsible, mature, meticulous and good team player.
• Good communication and interpersonal skills and able to communicate well with all levels of people.

Responsibilities

• Transportation of paperwork, goods and material
• Support store operations
• Receive and review orders during project mobilisation and demobilisation
• Support in ad hoc support in company implementation (e.g. Biometric Registration)
• Inspect and monitor quality standards of cleaning chemical, equipment / tools
• Perform asset tagging to ensure accountability of equipment
• Stock Checking to ensure that there is no over-ordering and ensure proper housekeeping
• Prepare inspection finding reports and communicate with internal staff / vendors on any faults, and follow up to ensure rectification
• Ensure ISO/QEHS Compliance for QC matters
• Any ad-hoc assignments

Requirements

• Valid Singapore Class 3 Driving Licence
• Minimum 2 years of experience in similar capacity
• Good communication and organisational skills
• Basic computer and report writing skills.
• Good time management and planning skills
• Hands-On Physical work required
• Driving company lorry (manual)
• Working hours: 8am to 8pm (Monday to Saturday)

1. JOB DESCRIPTION

Job Description & Requirements

Accounting (QuickBook)

• Input all Sales Invoices and Purchases Invoices
• Match PO to Supplier Invoices and filing
• Make payment to Suppliers (Local and Overseas ) & monthly Staff Payrolls with bank transfer
• Submit Monthly CPF (thru e-submit)
• Maintain AR (to chase overdue payments)
• Reconcil monthly Bank Statement (For SGD, USD, EURO)
• Reconcil GST & submit filing every quarterly (e-submit IRAS)
• Monthly financial report to be ready by 15th of following month
• Submit end year financial reports and files to auditors
• Provide requested documents and enquiries from auditors
• Input all audit adjustements from auditor for final closing

Admin/Purchasing/Shipment

• Process PO to Suppliers (Overseas & Local)
• Reply daily emails to customers and suppliers on orders status / delivery
• Arrange shipments overseas orders
• Update sales statistics
• Other admin duties when required

Responsibilities

• Transportation of paperwork, goods and material
• Support store operations
• Receive and review orders during project mobilisation and demobilisation
• Support in ad hoc support in company implementation (e.g. Biometric Registration)
• Inspect and monitor quality standards of cleaning chemical, equipment / tools
• Perform asset tagging to ensure accountability of equipment
• Stock Checking to ensure that there is no over-ordering and ensure proper housekeeping
• Prepare inspection finding reports and communicate with internal staff / vendors on any faults, and follow up to ensure rectification
• Ensure ISO/QEHS Compliance for QC matters
• Any ad-hoc assignments

Requirements

• Valid Singapore Class 3 Driving Licence
• Minimum 2 years of experience in similar capacity
• Good communication and organisational skills
• Basic computer and report writing skills.
• Good time management and planning skills
• Hands-On Physical work required
• Driving company lorry (manual)
• Working hours: 8am to 8pm (Monday to Saturday)

Marketing Assistant Manager Job Description

Our company is looking to hire a marketing assistant who will be working closely with our marketing team to develop and implement marketing plans and strategies for our brands. As a successful hire, you will be tasked with helping identify marketing trends and opportunities for growth, as well as creating marketing materials such as white papers and case studies. You will be giving presentations about our ongoing campaigns and provide administrative support to our marketing and sales teams.

To be chosen for this role, you must have a bachelor's degree in marketing, business, or a related field. Prior work experience in administration, sales, or marketing is a plus. Effective written and verbal communication skills and a high level of attention to detail are both important keys to success in this role.

Marketing Assistant Manager Responsibilities:

• Collaborating with the marketing manager, internal teams, clients and partners on marketing strategy.
• Helping identify marketing trends and key opportunities for innovation.
• Learning and working with various types of software for digital marketing.
• Working closely with sales and marketing department.
• Creating marketing materials such as white papers, case studies, and presentations.
• Giving presentations.
• Maintaining a marketing database.
• Providing administrative support to the marketing and sales team.
• Preparing, formatting and editing a range of documents.
• Understanding company product and brand.
• General office duties.
• Creating and interpreting a variety of reports.
• Organizing market research.
• Analyzing questionnaires and other forms of feedback.
• Updating social media accounts.
• Perform any other duties assigned by the director.

Marketing Assistant Manager Requirements:

• Bachelor’s degree in marketing, business or related field.
• Administration or sales and marketing assistant experience.
• Effective written and verbal communication skills.
• A high level of attention to detail.
• Ability to work effectively within a team and independently.
• Experience using computers for a variety of tasks.
• Competency in Microsoft applications including Word, Excel, and Outlook.
• Good organization skills.
• Related job and internship experience.
• Digital marketing experience.
• The ability to work under pressure.
• Availability to work within opening hours (e.g. evenings, holidays, weekends).

• Bukit Panjang, West Region
• Inventory & Fixed Assets (Accounting)

Fixed Asset function

• Process fixed transactions posting relating to asset acquisition, depreciation and asset movement, prepare journal entries and any adjustment deem necessary, compliance with Singapore Financial Reporting Standards (FRS) and company’s policy & procedures.
• Monitor and clear outstanding transactions in Fixed Asset CIP GL Accounts monthly.
• Prepare monthly PPE/IA/ROU audit schedules
• Asset Addition, Disposal, Lease Asset & Lead Schedules
• Deferred Income Reconciliation & Schedules
• Other schedules required by auditors during hard close / financial year end

Fixed Asset Acquisition

• Create fixed asset master record in Navision and post vendor invoice for asset purchased.
• Tally vendor invoice / delivery to Fixed Asset purchase order.
• Vet Fixed Asset purchase requisitions.
• Ensure asset number is created in accordance to fixed asset capitalisation policy.
• Ensure timely and proper capitalisation of fixed asset acquired.
• Update asset transfers and disposal promptly and accurately

Fixed Asset Verification (FAV) exercise

• Generate and distribute fixed asset listing to company’s fixed asset custodians / HOD
• Follow up to ensure that fixed asset custodian has completed the fixed asset sighting, report discrepancies and get approval to update fixed asset register.
• Prepare and send FAV summary report to company’s Head of Finance in accordance with the policy.
• Review all FAV returns and complete all follow-up actions and achieve closure on/before financial year end, 31 Mar

Others

• Proper filing of all required documents
• Liaise with internal / external stakeholders on Fixed Asset related matters with professionalism
• Review work processes / participate in business process improvements, obtained feedback to improve efficiency and to strengthen internal control procedures
• Any ad-hoc duties as assigned

JOB REQUIREMENTS

• Degree in Accountancy or equivalent
• Minimum 2-3 year of experience in Assets accounting, Accounts Payable or Accounting is preferred. Those with lesser experience will also be considered
• Experience in Navision is an advantage
• Proficient in Microsoft Office especially in MS Excel
• High integrity, meticulous and proactive
• Independent, self-driven with the ability to multi-task to meet tight deadlines
• Strong interpersonal, communication and analytical skills
• Customer service oriented with good service attributes and team spirit to achieve win-win outcome

• Bukit Panjang, West Region
• Accounts Payable (Accounting)

Job Responsibilities:

• Process invoices, payment requests and reimbursement claims accurately within the stipulated timeframe and in accordance to internal procedures and compliance with tax regulations.
• Ensure compliance with Singapore Financial Reporting Standards (FRS) and company’s policy & procedures.
• Ensure invoices are verified against orders, goods or services are received and authorised before processing payment.
• Follow up actively with the relevant parties to resolve problematic invoices, including sending periodic reminders to vendors to act on disputed invoices.
• Liaise with vendors and users to facilitate prompt processing of invoices including those under Direct Debit Authorisation (DDA).
• Accrue unprocessed invoices, payment request and reimbursement claims to meet month-end closing schedule.
• Prepare and submit/post journals for reclassification and adjustments, recurring transactions within institutions’ timeline.
• Check and review monthly journal posting
• Prepare monthly inter-co AP schedules
• Review of end-user purchase/cheque requisitions for budgetary control and to ensure correct GL coding.
• Participate in business process improvements, workflow automation and system implementation.
• Other ad-hoc duties as assigned.

Job Requirements:

• Degree in Accountancy or equivalent
• Minimum 2-3 year of experience in Assets accounting, Accounts Payable or Accounting is preferred. Those with lesser experience will also be considered
• Experience in Navision is an advantage
• Proficient in Microsoft Office especially in MS Excel
• High integrity, meticulous and proactive
• Independent, self-driven with the ability to multi-task to meet tight deadlines
• Strong interpersonal, communication and analytical skills
• Customer service oriented with good service attributes and team spirit to achieve win-win outcome

Store Assistant duties and responsibilities

Our company is seeking an enthusiastic Store Assistant to work in our store. Duties include helping our customers identify and purchase items, restocking the retail space, and creating appealing merchandize displays. The ideal candidate will have a desire to provide excellent customer service and increase sales. Store Assistants ensure that retail operations are carried out effectively and efficiently for maximum customer satisfaction. Their day-to-day duties include:

· Assists in achieving store recruiting goals

· Run Cash Register

· Drive the achievement of the store’s sale targets while also meeting individual sales goals

· Assist in maximizing the business potential of the store and maximizing sales by department in line with company strategy

· Monitor proper use and ensure the quality of data in the sales staff’s client books, working with sales staff to propose action plans

· Facilitate staff trainings and new hire inductions, ensuring the proper follow up steps are taken

· Deliver exceptional service to all clientele by upholding brand service values and standards while managing customer relationships in a timely, professional manner

· Identifies performance issues and policy violations according to company policy and partners with the Store Manager

· Keeping the store fully stocked

· Maintaining the highest level of visual merchandising and store conditions

· Delivering exceptional sales services for improved customer satisfaction

· Interacting with customers and identifying their needs and preferences

· Operating cash registers and point-of-sale machines

· Receiving and verifying the quality and quantity of new shipments

· Enforcing in-store security and health and safety procedures and regulations

· Perform any other duties assigned by the director.

Store Assistant duties and requirements

• High school diploma or GED is preferred.
• Proven retail sales experience.
• The ability to stand for extended periods.
• The ability to use labeling and pricing equipment as well as Point of Sale (POS) software.
• The ability to work in a fast-paced environment.
• Strong organizational skills.
• Effective communication skills.
• Exceptional customer service skills.
• Detail-oriented.

· Previous specialty retail management experience, preferably in the outdoor industry

· Retail background preferred-previous management experience

· The ability to work under pressure.

· Availability to work within opening hours (e.g. evenings, holidays, weekends).

Responsibilities:

• Provide general clerical duties and administrative support
• Sort, scan and file documents
• Basic accounting reconciliation task
• Any other job assigned by the management

Requirements:

• No experience required and job is suitable for older workers.
• Able to multitask effecticely and work independently as part of a team
• Proficient in Microsoft Office such as Excel and Word

Job Requirements:

• Fundamental in Early Childhood
• GCE 'O' Level

Job Description:

• Manage the well-being and daily needs of the children (eg. meals, showering, toileting etc)
• To ensure that the children are supervised and safe at all times
• Any other related work assigned by the management
• Relief / Full Time position

Working location:

Choa Chu Kang

As the Senior Manager/Assistant Director, IOC, you will lead the planning, implementation and continuous improvement of the Integrated Operations Centre (IOC) for Health and Social Care Division and scale up the various functions for the entire organisation in SLEC.

Responsibilities:

1. Support the Mission and Vision of SLEC

a. Be committed to SLEC’s mission and vision and support SLEC’s growth goals and strives to fulfil our strategic mandate.

2. Superior Situation Awareness and Resource Management

a. Enable the IOC to possess superior situational awareness of all capacities and utilization/efficiency rates of all facility and manpower resources across all service lines and services for SLEC on a daily basis.

b. Create business intelligence/analytics with the preparation of Dashboards and Key Performance Indicators (KPIs), which includes Wait Times for Admission, utilisation rates of facilities, efficiencies of staff and etc.

c. Drive performance management with the measurement of performance gaps and recommend improvement opportunities.

d. Collaborate with various HODs of Services/Divisions to improve efficiencies and utilisation rates of all manpower resources and facilities.

e. Liaise with HODs of Services and Centres in possible cross-deployment of manpower resources when minimum headcount/manning situations are breached.

3. Contact Centre Operations

a. Coach and manage Contact Centre Agents to ensure they deliver class-leading service quality which results in high client satisfaction scores and Net Promoter Scores (NPS).

4. Incident Reporting and Management

a. Classify, report and manage incidents using Incident Reporting matrix and protocols.

b. Alert all relevant stakeholders and senior management promptly on major incidents.

c. Facilitate After Action Reviews (AARs) after each incident with relevant stakeholders and share learnings with senior management and colleagues.

5. Care Integration

a. Harnessing technologies, collaborate with HODs to generate a 360 view of each client.

b. Collaborate with relevant HODs and facilitate the formulation of integrated and standardised care plans across various Services and facilities.

c. Facilitate the planning, development and standardisation of care plans which are outcome and evidenced based.

6. Operations Excellence

a. Assist in the formulation in the Operations Excellence Framework.

b. Map and standardise key processes across Services and facilities (including, Admission, Assessment, Financial Counselling, Care Delivery, Billing, and etc).

c. Identify improvement opportunities and work with HODs and Kaizen/Lean Champions to reduce waste, add value and improve efficiencies.

d. Collaborate with HODs to ensure compliance with Standard Work and embark on PDCA/PDSA cycles as part of the continuous improvement effort.

7. Service Excellence

a. Assist in the formulation of the Service Excellence Framework.

b. Champion the Voice of our Customers (VOC), with a holistic plan to engage, understand and improve the Satisfaction and Net Promoter Scores (NPS) of all Centres and Services.

c. Assist in the implementation of building blocks of the Service Excellence Framework. These include including the following:

i. Service Charter/Vision

ii. Service Transaction Maps (STMs)

iii. Service Measures and Metrics

iv. Service Benchmarking

v. Training and Development

vi. Rewards and Recognition, including Role Modelling

vii. Service Culture

Requirements:

1. Education and Credentials

a. Minimum bachelor’s degree in healthcare administration, business administration or relevant field.

b. Minimum 5 years experience in resource management and supervision in frontline operations.

c. Experience in healthcare/social services sector will be advantageous.

2. Job Requirements

a. Deep knowledge of healthcare service and business models, organization and operations, exposure to community health and innovation.

b. Demonstrates strategic thinking abilities.

c. Excellent problem-solving skills with strong conceptual, highly structured, and analytical capabilities to deal with ambiguities.

d. Committed, self-motivated and action-oriented personality with strong ownership to drive business performance and the success of strategy development and implementation.

e. Ability to work independently across different business units and staff levels.

f. Experience working with internal and external stakeholders.

3. Technical Skills

a. Kaizen/Lean trained with practical experience in mapping and standardizing processes.

b. Prepare Work Instructions/SOPs and Workflows for enterprise-wide implementation.

c. Experienced in managing external clients’ feedback, incident management and generating Dashboards/Reports for Leadership Team’s review.

d. Experienced in the planning and implementation of new systems/technologies enterprise-wide.

e. Strong team player with good collaboration skills with multiple internal and external stakeholders.

f. Self-driven and pro-active with high capacity in managing multiple projects/assignments simultaneously.

Proficient in the use of Microsoft Office applications.

Store Assistant duties and responsibilities

Our company is seeking an enthusiastic Store Assistant to work in our store. Duties include helping our customers identify and purchase items, restocking the retail space, and creating appealing merchandize displays. The ideal candidate will have a desire to provide excellent customer service and increase sales. Store Assistants ensure that retail operations are carried out effectively and efficiently for maximum customer satisfaction. Their day-to-day duties include:

· Assists in achieving store recruiting goals

· Run Cash Register

· Drive the achievement of the store’s sale targets while also meeting individual sales goals

· Assist in maximizing the business potential of the store and maximizing sales by department in line with company strategy

· Monitor proper use and ensure the quality of data in the sales staff’s client books, working with sales staff to propose action plans

· Facilitate staff trainings and new hire inductions, ensuring the proper follow up steps are taken

· Deliver exceptional service to all clientele by upholding brand service values and standards while managing customer relationships in a timely, professional manner

· Identifies performance issues and policy violations according to company policy and partners with the Store Manager

· Keeping the store fully stocked

· Maintaining the highest level of visual merchandising and store conditions

· Delivering exceptional sales services for improved customer satisfaction

· Interacting with customers and identifying their needs and preferences

· Operating cash registers and point-of-sale machines

· Receiving and verifying the quality and quantity of new shipments

· Enforcing in-store security and health and safety procedures and regulations

· Perform any other duties assigned by the director.

Store Assistant duties and requirements

• High school diploma or GED is preferred.
• Proven retail sales experience.
• The ability to stand for extended periods.
• The ability to use labeling and pricing equipment as well as Point of Sale (POS) software.
• The ability to work in a fast-paced environment.
• Strong organizational skills.
• Effective communication skills.
• Exceptional customer service skills.
• Detail-oriented.

· Previous specialty retail management experience, preferably in the outdoor industry

· Retail background preferred-previous management experience

· The ability to work under pressure.

· Availability to work within opening hours (e.g. evenings, holidays, weekends).